OYO Rooms Complaints & Reviews

Qhwy9276..
My id is this..in mathura
I have booked my rooms for[protected]
And[protected], but hotel authority is saying they will not provide any room as they r having there marriage function
I have call and complained many times but no proper and legal answer has given to me for this aspects
Tell me how to resolve this issue
Or otherwise tell me the legal action yo be taken for oyo for this regard

I booked oyo rooms on 30 november 2018 for my stay during 23 to 27 december 2018. As the hotel could not accommodate all the guests, i have cancelled the booking on 5 december 2018. Then after i made multiple calls to the customer care regarding the refund. I was told that the refund is in progress and refund will take place within 7 to 14 working days. But, refund did not happen. So, i contacted oyo by email and requested for the refund. I called the customer care again on 18.01.2019 and they have told me that refund is in progress. Customer care person said that he will send the refund id immediately to my email and suggested me to go the back with the refund id. But, till now i have not received refund id and details from oyo.

Date of cancellation of oyo rooms: 5 december 2018
Total amount to be refunded: rs.36688/- (Rupees thirty six thousand six hundred eighty eight)
Complaint: till now oyo rooms has not refunded the money

Y v nancharaiah
Kalpakkam

Dear management

I did a booking through oyo against booking number bowr7823 and in that they dedcuted my rs 649 and they are not giving me invoive.

When i contacted with customer care they accepted and said that its technical error and we will refund amount or adjust in next booking but nothing happen and disconnected call.

Again when i contacted they said that we cannot do anything

They are cheating customers

I visited this propety oyo 12337 hotel rupashi bangla in puri today. While checking out of the property, the receptionist and one more guy together harassed me for giving a single (*) rating. The rating is personal between customer and oyo as a service provider. They even misbehaved with me and in the video you can see a man trying to snatch away my phone suspecting me making a video out of the incidence. T

Dear sir,
I have not found any action taken from your end so far. I have told you my incident of 28th and 29th dec 2018, where i booked oyo 22099 wastewood hotel. I had the following suffering:
1. They have cheated oyo by texting “no show” and collected booking money of 3000/- (Actually 2949/- for 2 classic room) at the time of check in. The manager - harsh bhawnani (Mob.[protected]) and one rajasthani person was present.
2. On that day we were not provided clean bedsheets and towels on repeated request.in fact i and my wife had to sleep without bedsheet. This is very poor hotel management.
3. On 29th we decided to extend the stay for one more day, we talked to harsh he told the same rate is applicable. Later on at 10.00 pm he changed it to 2499/- per room.
4. On that 29th again were not provided clean bedsheets and towels on repeated request.in fact i and my wife had to sleep without bedsheet for the 2nd day also. This is very poor hotel management.
5. Next day morning when we were checking out manager harsh started using bad words and abusive language.
6. He hold my luggage and did not allowed to load in my car as i insisted to pay agreed rate. I told him i will call oyo captain, he didn’t listen and tell me to call local police or pay first.
7. After 30 min, i had no choice considering my family presence but to pay 5000.0 (2000.0 extra then agreed).
My wife and 2 kids suffered a lot due to inconvenience caused and said behavior of manager harsh. If you ask me i will give them — 10.00 rating out of 10.
I recommend to remove them from oyo chain of hotels in udaipur. They are spoiling your name and business and are thugs and cheat.
Rest i leave it on you. I will not recommend any of my friend to travel and stay at oyo 22099. Happy new year 2019.
This is urgent reminder.
Regards,
Op gupta

Hi, i have to check in to room no. 2209 riviera foothill goa.. It was checked out at 12:15 pm by 5 boys... The room is in worst situation... So messed up... I have made a video and will be posting soon... Worst oyo service... I am standing outside the room with soo much of luggage... No one is ready to help us... Our oyo capitan said to us that he can’t do anything to help us.. It was very in appropriate on his part.., it’s about to get 1’o clock... Cleaning staff has not arrived yet.. We have called oyo service so many times for help.. But they don’t respond properly... My family with me and it’s terrible to sit outside the room on stairs

I booked a hotel - hotel genx aravali in alwar rajasthan for 1 night and made complete payment to the website - make my trip
Booking id - nh[protected]

Even after paying, i was not allowed to check in because oyo did not generate my booking in hotel.

It's been more than 2 hours and i am still waiting at the hotel reception to get the confirmation of my booking, but no action is been taken from oyo or make my trip side.

Booking ref: dxjh9871 (Hotel pentagon residency, bhubaneswar) (From 7th jan 2019 to 9th jan 2019)

In referance to my booking id, i had stayed hotel pentagon residency. During booking i have added my company gst no. But till we have not received any invoice from oyo against my company gst no..

I have informed oyo several times through their phone and mails, till they are not at all provide gst invoice.

I am very much confused about oyo whether they are depositing gst to tax dept., if so then they must provide gst invoice to their all customers which mmt and goibibo provides once we checked out hotel

We have been waiting for 3 days to get the flight tickets after confirming the payment of 84000/-... But there isn't any reply from the oyo travel expert, mr. Narender singh. Narendersingh. [protected]@oyorooms.com
Contact no. [protected]/[protected]
We have been trying to get to him via these above mentioned numbers, but he is never available there as mentioned by his assistant, gaurav. Kindly look into it, and get us our tickets!

Horrible experience with the hotel. No wifi, no breakfast, id not given at the time of checkout. When asked for a manager, not there, even they don't have no.

Booking id: spdo7843

Check-in - 16th jan'19

Check-out - 17th jan'19

Address - 256, zone-2, no.256, habibganj rd, near sargam cinema, zone-ii, maharana pratap nagar, bhopal

Its only oyo room name by which i have booked. I have not expected from oyo that why you tie up with these unprofessional hotels.

Dear sir/ madam

This is bringing to your kind notice that i stayed in oyo hotel season grand at pitam pura new delhi from november 02-04, 2018. The receptionist asked me for my identity card as proof so i gave him my identity card issued from the office of my employer. At the time of checkout on november 04, 2018, the receptionist did not return my identity card. I came from the hotel without receiving my identity card. When i called in the hotel, the receptionist told me that he will send my identity card by registered post. Since the last two-and-half months and despite dozens of calls on different days regarding the return of my identity card, i could not get my identity card till date. The behavior of the hotel staff has created a huge disappointment for me. Moreover, this is indicating the irresponsibility and lack of credibility of the oyo hotel season grand staff.

Therefore, i request you to take necessary action so that i can get back my identity card.

Yours faithfully
Dr. Fateh singh
D-4, icar-nihsad residential colony,
Anand nagar - 462 022, bhopal, madhya pradesh

Hi team

I am calling from skygo travels & i am a b2b agent member of yours. My sales agent who introduce me to oyo does not respond me regarding any booking. Neither he is picking my phone nor replying to emails. I want to dis continue my with oyo. He said he is on leaves after so many dates and will not help me

Agent name : surya gadepalli
Email id : gadepalli. [protected]@oyorooms.com
[protected]...

Hi,
I had registered to oyo in order to book the hotel rooms and i also enjoyed the service.
I could always use oyo when in need that's nice but the worst part is there is no option to del my account when i don't need i tried many ways but nothing worked out and just bcoz there's no option to del my account i don't want to hate the service of oyo
And since i won't be booking any rooms as of now i would like to delete my account permanently but there is no option which is provided in order to delete so i kindly request you to help me out and i will be very thankfulfor you i[censored] resolve it.

I booked a hotel room for 20th jan to 22nd jan for hotel highland dalhousie. The payment got debited from my icici account but the confirmation is not received. I have checked with my bank that the payment is already debited successfully but oyoroom people they are not helping me out with the confirmation for that booking. The amount debited on 15 jan at 3 pm

My booking id : gxsf3174 i had booked room for 1 nights stay at hotel pmr bangalore with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap, and you want believe that scolopendra was there in the room.
This hotel is worst hotel and i have to checkout before.
Attitude of hotel staff was not supportive in this case.

Call me at [protected]

Respected sir, I booked a 2 rooms in Hotel Ranthambhore Resort in Ranthambhore, Rajasthan using OYO, usind ID [protected]@gmail.com Phone no. [protected] on[protected] . The hotel was confirmed and the payment of rs. 2357/- was done through paytm. I reached there at 7 P.M. there and the manager in the hotel refused to give us room, while the prepaid payment of Rs. 2357 was already done to OYO. After heavy discussion of 1.30 hours you shifted me to another Hotel Saif. Our hotel Saif also refused to give room. After discussion with hotel manager and OYO helpline for 1 and half hours no solution was provided from these people. We 7 people including 3 females and 2 Infants were roaming here and there in the search of the hotel at 10:30 PM . All the shops, food corners were closed in the city till then, and we were literally starving. The unknown city...unknown people ...the the mental harassment from this worst company OYO made me frustrated. Due to all this our female companion and an infant fell sick. No doctor was available nearby so went to a hospital 5 Km away from our location. Meanwhile in this unknown city my friend's wallet dropped anywhere while rushing for the hospital, which had 2 ATM cards and Rs. 10000 cash. We were out of cash and no nearby ATM was working. I booked a hotel for triple the cost which I could bear being a middle class man. I can not afford all this. When I cancelled the booking, only Rs. 1547 refunded from the worst company in the world OYO. Your sincerely, Archit Rastogi [protected]

We checked in on 29dec 2018.in the night time around 11 30 pm or so some thing bite checked properly found 5-6 bed bugs roaming underneath and over the bed sheet. Immediately reported to the concern person of oyo as the hotel care & maintenance taken care by oyo. Shown them the bugs on bed. Shifted to different room absolutely no clean & hygienist as if the room was maintained as a spare without any proper lightnings water leakage. Informed hotel person they just listened & ignored as if like nothing has happened.
Spent rs.6142/- for one day and this is the treatment recd from oyo. Spent without sleep till 5 am checking the bags & clothes for any insect infection.
Though after returning back home after 2 days found one bug in one of the clothes. And again we had to spend our time to search infection.

Even the hotel helper informed 2-3 rooms do have such type of issues.

Despite knowing oyo did not took any steps / precautions against such infections. They want only high amounts leaving with a bad impression and spoiling their own image.

Am looking ahead for the loos compensation of rs.100000/- and want to file court case against oyo as soon as possible.

Hemant

I had checked in to an oyo room in corpo suits which gave me the worst experience ever in my life.. Coming to room it is not at all clean and no one cares too.. Second thing as soon as i went in to the room i saw the condition of the room i didnt like it so i asked them any other room they said they didn't have, i said i didnt like i am going to cancel as i didnt get the feel that i am in a oyo room.. As soon as i cancelled my booking, one of the room maintenance boy came and directly told "samaan leke bahar chal" to me which means he asked me to get out of the room.. I paid 200 in cash and they kept 200 with them saying i will take that as cancellation fee.. I was travelling all day searched for the nearest oyo which resulted in giving a negative impression on oyo.. When i was submitting my id proof of my friend the guy who was checked my friend's (Girl) id and started commenting on hey in his mother tongue.. I recorded that and made it translated.. Do you know what he said 'orissa ki ladki ko pataka laya maze lene dekh" he was literally abusing me and the girl beside me.. How awkward it will be for me.. People who work in dhaaba or lodges are working inside an oyo.. I felt a lodge would have atleast basic educated people who deal only on customer satisifaction.. I work in the same hospitality industry and got irritated seing all these.. I want an explanation for this and i want that 200 to be refunded in my wallet.. (Worst maintenance, rude behaviour with customer, dont't even know what hospitality service is this is not at all encouraged) the reason behind raising thnks complaint is superiors will know how well this property is getting maintained..

Hi,

My oyo booking id is xcld 2736, i went to stay in the oyo 26854 in pondicherry on january 12th, 2019 night. I paid online in advance for two rooms/4 people. When i tried to check into my rooms at 6pm, one of the two rooms was occupied by someone else, the oyo property manager did not allow entry to the room at 6pm. I have paid to enter/occupy the rooms from 12pm on january 12th, 2019. The service was very poor & the manager told that he could give only one of the two rooms now. I called up oyo call center, oyo told us that their other properties in pondicherry were occupied at the moment & that they could not provide alternate room. Oyo told this information only at 9pm after i made multiple calls to their call center. Not once did i receive any call back from oyo in the entire 3 hour process, where i made more than 10 calls to their call center & explained my issue multiple times to different people. Oyo did not dedicate a single person or a team to handle my issue. My evening plans with my family that evening was cancelled at pondicherry. Oyo told that they will refund my money & cancel the two rooms as their properties were full at 9pm only after i called them. Despite my pleading that i was with women & children, oyo told that the only option from their side was to cancel the room & refund as their properties were occupied at the moment. They did not bother were i was going to stay for the night. By 9pm, i lost hope in oyo's pathetic response & left to a nearby lodge. It was not until the morning of january 13th, that oyo called back to confirm on the refund of online payment for which it had denied me entry the previous day's night, oyo offered me 0.1% of my room charge as compensation in oyo money to silence me against filing a case against oyo in consumer court. I fear that this habit of pathetic customer service, coupled with negligence towards the customers from whom they took money in advance through online payment is going to continue with oyo. Oyo feels that it is entitled to cancel on it's customers who have paid oyo for rooms in advance.

I strongly recommend people not to use sloppy online room booking services like oyo.

I went hari villa residency oyo rooms for front office executive post the owner tiwari he was behaving very badly he is such a pervert. When i got in the receptionist area there was no one available only me and him. He was saying to join immediately and wanted me to get over friendly, asking that when you will get friendly because i wanted the person not as the employee but as a close friend who can share each others joys and sorrows etc. He was talking too much i said i will get friendly over the time but he keeps insisting to get friendly immediately then i said ok i will get friendly and work as a friend then he said to stand up and shake hands i did it but again when he come to this friendly conversation and said good stand up lets hug so i did side hug but then he said lets do it properly he hugged me very tightly and pressed my breast with his chest then i got blank.. Who do this with any interviewee i know he will clarify that i am saying wrong to harm his business or reputation, so this is the truth it wasn't by mistake because we already did side hug so it wasn't needed to hug by pressing chest he is such a pervert bloody rascal. I don't know how someone can do this he was like father aged yet he has no shame. His intentions were seems to get me into the room immediately. I am sure no girl can work there for long time only if she has some moral values.