OYO Rooms Complaints & Reviews

For some reason, I'm unable to book a room with the option to pay later. The app takes me to an online payment page. This never used to occur earlier. Please bring back the 'Book Now' option if it has been removed. This problem has started after upgrading to Gold Wizard membership, but my friends do not face the same issue. The last booking was made on the 15th of January 2019 and after that day this issue had started. Kindly look into the matter.

Dear sir/madam,
I am a regular costumer of oyo since long.
I have made an oyo booking on 11 january 2019 in night for hotel shorya regency shimla for classic (2x) rooms with oyo id 22750, with booking ofac2681 with check in date of 12th jan 2019 and check out date of 13th jan 2019 and on the name of sompal singh, with the payment mode of pay at hotel for reference please see the trailing mail but when i reached near the hotel location around 1215pm and contacted the hotel then the hotel staff simply denied that no such booking received from oyo rooms on the same name (Sompal singh). After that on contacting oyo helpline they told me that the booking is confirmed from their side. When i reached the hotel then hotel manager denied to give us the rooms & also miss behaved with me. I also informed the same to team oyo on oyo help line number also but till date no any call received from team oyo. I was on road approx. 3 hour along with my family members. After that i booked another hotel which was hotel kapital but no confirmation was given to me for that hotel till 4pm. After that i return back to delhi with my family without complete our tour.
It was totally cheated & harassed by concerned. I was very shocked because no any support provided to me by team oyo also.
You are requested to please take the necessary action against this hotel & inform to me also or suggest to me for action so that i can take the advice for further legal action against hotel & team oyo.
I am waiting for your positives revert on the same.

I cancelled one booking and then i was promised that the refund would be processed within 24 to 48 hrs.. It didnt hapoen and then i contacted customer service no. I spoke to prashant k.. He said wait for 24 to 48 hrs.. It didnt happen and then i got a call from neha singh, then robin and then nishi.. She told me that 650 rs would be refunded now.. They all promised and say wait 24 to 48 hrs for refund.. This is going on and on.. I dont know what and how u guys work.. I even have emails where they promised all this..

Hi, we stayed in hotel crystal inn lucknow on 17th night. Hotel was booked by my brother in law and payment was already done, so we have no option but to stay there.
1. Locality of hotel is very pathetic. Garbage was here n there at hotel nearby.
2. Bedsheets wasn't changed and were dirty.
3. Blankets we're smelling badly.
4. Washroom wasn't clean and latch got broken when i tried to lock it.
5. Most disgusting was complimentary breakfast, only toast was available and that too was of poor quality with poor tea.
What is the criteria of oyo rooms for selection of hotels???
I faced similar situation last year in june month at nanital oyo rooms but i didn't complaint it.

Qhwy9276..
My id is this..in mathura
I have booked my rooms for[protected]
And[protected], but hotel authority is saying they will not provide any room as they r having there marriage function
I have call and complained many times but no proper and legal answer has given to me for this aspects
Tell me how to resolve this issue
Or otherwise tell me the legal action yo be taken for oyo for this regard

I booked oyo rooms on 30 november 2018 for my stay during 23 to 27 december 2018. As the hotel could not accommodate all the guests, i have cancelled the booking on 5 december 2018. Then after i made multiple calls to the customer care regarding the refund. I was told that the refund is in progress and refund will take place within 7 to 14 working days. But, refund did not happen. So, i contacted oyo by email and requested for the refund. I called the customer care again on 18.01.2019 and they have told me that refund is in progress. Customer care person said that he will send the refund id immediately to my email and suggested me to go the back with the refund id. But, till now i have not received refund id and details from oyo.

Date of cancellation of oyo rooms: 5 december 2018
Total amount to be refunded: rs.36688/- (Rupees thirty six thousand six hundred eighty eight)
Complaint: till now oyo rooms has not refunded the money

Y v nancharaiah
Kalpakkam

Dear management

I did a booking through oyo against booking number bowr7823 and in that they dedcuted my rs 649 and they are not giving me invoive.

When i contacted with customer care they accepted and said that its technical error and we will refund amount or adjust in next booking but nothing happen and disconnected call.

Again when i contacted they said that we cannot do anything

They are cheating customers

I visited this propety oyo 12337 hotel rupashi bangla in puri today. While checking out of the property, the receptionist and one more guy together harassed me for giving a single (*) rating. The rating is personal between customer and oyo as a service provider. They even misbehaved with me and in the video you can see a man trying to snatch away my phone suspecting me making a video out of the incidence. T

Dear sir,
I have not found any action taken from your end so far. I have told you my incident of 28th and 29th dec 2018, where i booked oyo 22099 wastewood hotel. I had the following suffering:
1. They have cheated oyo by texting “no show” and collected booking money of 3000/- (Actually 2949/- for 2 classic room) at the time of check in. The manager - harsh bhawnani (Mob.[protected]) and one rajasthani person was present.
2. On that day we were not provided clean bedsheets and towels on repeated request.in fact i and my wife had to sleep without bedsheet. This is very poor hotel management.
3. On 29th we decided to extend the stay for one more day, we talked to harsh he told the same rate is applicable. Later on at 10.00 pm he changed it to 2499/- per room.
4. On that 29th again were not provided clean bedsheets and towels on repeated request.in fact i and my wife had to sleep without bedsheet for the 2nd day also. This is very poor hotel management.
5. Next day morning when we were checking out manager harsh started using bad words and abusive language.
6. He hold my luggage and did not allowed to load in my car as i insisted to pay agreed rate. I told him i will call oyo captain, he didn’t listen and tell me to call local police or pay first.
7. After 30 min, i had no choice considering my family presence but to pay 5000.0 (2000.0 extra then agreed).
My wife and 2 kids suffered a lot due to inconvenience caused and said behavior of manager harsh. If you ask me i will give them — 10.00 rating out of 10.
I recommend to remove them from oyo chain of hotels in udaipur. They are spoiling your name and business and are thugs and cheat.
Rest i leave it on you. I will not recommend any of my friend to travel and stay at oyo 22099. Happy new year 2019.
This is urgent reminder.
Regards,
Op gupta

Hi, i have to check in to room no. 2209 riviera foothill goa.. It was checked out at 12:15 pm by 5 boys... The room is in worst situation... So messed up... I have made a video and will be posting soon... Worst oyo service... I am standing outside the room with soo much of luggage... No one is ready to help us... Our oyo capitan said to us that he can’t do anything to help us.. It was very in appropriate on his part.., it’s about to get 1’o clock... Cleaning staff has not arrived yet.. We have called oyo service so many times for help.. But they don’t respond properly... My family with me and it’s terrible to sit outside the room on stairs

I booked a hotel - hotel genx aravali in alwar rajasthan for 1 night and made complete payment to the website - make my trip
Booking id - nh[protected]

Even after paying, i was not allowed to check in because oyo did not generate my booking in hotel.

It's been more than 2 hours and i am still waiting at the hotel reception to get the confirmation of my booking, but no action is been taken from oyo or make my trip side.

Booking ref: dxjh9871 (Hotel pentagon residency, bhubaneswar) (From 7th jan 2019 to 9th jan 2019)

In referance to my booking id, i had stayed hotel pentagon residency. During booking i have added my company gst no. But till we have not received any invoice from oyo against my company gst no..

I have informed oyo several times through their phone and mails, till they are not at all provide gst invoice.

I am very much confused about oyo whether they are depositing gst to tax dept., if so then they must provide gst invoice to their all customers which mmt and goibibo provides once we checked out hotel

We have been waiting for 3 days to get the flight tickets after confirming the payment of 84000/-... But there isn't any reply from the oyo travel expert, mr. Narender singh. Narendersingh. [protected]@oyorooms.com
Contact no. [protected]/[protected]
We have been trying to get to him via these above mentioned numbers, but he is never available there as mentioned by his assistant, gaurav. Kindly look into it, and get us our tickets!

Horrible experience with the hotel. No wifi, no breakfast, id not given at the time of checkout. When asked for a manager, not there, even they don't have no.

Booking id: spdo7843

Check-in - 16th jan'19

Check-out - 17th jan'19

Address - 256, zone-2, no.256, habibganj rd, near sargam cinema, zone-ii, maharana pratap nagar, bhopal

Its only oyo room name by which i have booked. I have not expected from oyo that why you tie up with these unprofessional hotels.

Dear sir/ madam

This is bringing to your kind notice that i stayed in oyo hotel season grand at pitam pura new delhi from november 02-04, 2018. The receptionist asked me for my identity card as proof so i gave him my identity card issued from the office of my employer. At the time of checkout on november 04, 2018, the receptionist did not return my identity card. I came from the hotel without receiving my identity card. When i called in the hotel, the receptionist told me that he will send my identity card by registered post. Since the last two-and-half months and despite dozens of calls on different days regarding the return of my identity card, i could not get my identity card till date. The behavior of the hotel staff has created a huge disappointment for me. Moreover, this is indicating the irresponsibility and lack of credibility of the oyo hotel season grand staff.

Therefore, i request you to take necessary action so that i can get back my identity card.

Yours faithfully
Dr. Fateh singh
D-4, icar-nihsad residential colony,
Anand nagar - 462 022, bhopal, madhya pradesh

Hi team

I am calling from skygo travels & i am a b2b agent member of yours. My sales agent who introduce me to oyo does not respond me regarding any booking. Neither he is picking my phone nor replying to emails. I want to dis continue my with oyo. He said he is on leaves after so many dates and will not help me

Agent name : surya gadepalli
Email id : gadepalli. [protected]@oyorooms.com
[protected]...

Hi,
I had registered to oyo in order to book the hotel rooms and i also enjoyed the service.
I could always use oyo when in need that's nice but the worst part is there is no option to del my account when i don't need i tried many ways but nothing worked out and just bcoz there's no option to del my account i don't want to hate the service of oyo
And since i won't be booking any rooms as of now i would like to delete my account permanently but there is no option which is provided in order to delete so i kindly request you to help me out and i will be very thankfulfor you i[censored] resolve it.

I booked a hotel room for 20th jan to 22nd jan for hotel highland dalhousie. The payment got debited from my icici account but the confirmation is not received. I have checked with my bank that the payment is already debited successfully but oyoroom people they are not helping me out with the confirmation for that booking. The amount debited on 15 jan at 3 pm

My booking id : gxsf3174 i had booked room for 1 nights stay at hotel pmr bangalore with my family. It was a horrible stay at there as the hotel room was so dirty. There were lots of hair on the bed as they might have not cleaned the room earlier.
Telephone of room was not working.
There was no electricity in the washroom
Flush of the the washroom was not working, there was no cold water in the tap, and you want believe that scolopendra was there in the room.
This hotel is worst hotel and i have to checkout before.
Attitude of hotel staff was not supportive in this case.

Call me at [protected]

Respected sir, I booked a 2 rooms in Hotel Ranthambhore Resort in Ranthambhore, Rajasthan using OYO, usind ID [protected]@gmail.com Phone no. [protected] on[protected] . The hotel was confirmed and the payment of rs. 2357/- was done through paytm. I reached there at 7 P.M. there and the manager in the hotel refused to give us room, while the prepaid payment of Rs. 2357 was already done to OYO. After heavy discussion of 1.30 hours you shifted me to another Hotel Saif. Our hotel Saif also refused to give room. After discussion with hotel manager and OYO helpline for 1 and half hours no solution was provided from these people. We 7 people including 3 females and 2 Infants were roaming here and there in the search of the hotel at 10:30 PM . All the shops, food corners were closed in the city till then, and we were literally starving. The unknown city...unknown people ...the the mental harassment from this worst company OYO made me frustrated. Due to all this our female companion and an infant fell sick. No doctor was available nearby so went to a hospital 5 Km away from our location. Meanwhile in this unknown city my friend's wallet dropped anywhere while rushing for the hospital, which had 2 ATM cards and Rs. 10000 cash. We were out of cash and no nearby ATM was working. I booked a hotel for triple the cost which I could bear being a middle class man. I can not afford all this. When I cancelled the booking, only Rs. 1547 refunded from the worst company in the world OYO. Your sincerely, Archit Rastogi [protected]