OYO Rooms Complaints & Reviews

Booking id:fhzu5264
My alternate number :[protected]
I had called nearly 8 times but i didn't get any satisfaction in the reply of customer care people. I did not got my refund since 8th december 2018. I wrongly paid twice for a booking and i didn't got my refund for it. Its has been a long time since i complaint about. First they asked me to check with the bank, after asking they said wait for 2 days and then again for 2 days. I wanted for nearly 1 month but i didn't got my refund yet

I recently booked an OYO room in Shirdi - OYO 14938 Kala Sai for 2 days.
It was a prepaid booking.
Check In timings was supposed to be from 12PM.
But we had to check-in by 8.20AM on the same day.
They asked us to pay INR 1280 as a Early Check-In Charges stating it is 0-30% of the booking amount.
We paid the amount.
In the bill receipt whatever we have got, Early Check-in charges shows only INR 398.
What happened to the other INR 882 we paid? In the bill copy Under Others they have charged INR 882.
I want refund for the other 882 INR whatever they have charged.
Please find the attached bill copy.

I am highly disappointed with OYO service.
Kindly do the needful.

I made a booking on oyo rooms on 4th dec, 2018 and cancelled the booking on the same date. It has been more than a month and i haven't got the refund yet. Every time i call, i get the same response as "my refund is initiated and i will get it in 7-14 working days." this has been going on for past 1 month. I called numerous times and send many emails, and many complaints are logged but seems like nothing is happening.

Hi team
Name: prasann sawant
Booking date: 24 to 26 jan 2019
Mobile no: [protected].

Transaction id:[protected]

I have made a transaction by using google pay. Now money is debited from my account and showing transaction successfully completed but oyo said your payment is not received yet. When i went to the bank then bank also told me same thing payment successfully credited oravel stays pvt ltd. I have attached a bank statement and google pay statement. Please let me if you want any other information.

1) i had booked 4 rooms for 8 adults in oyo 118 dallas hotel, dubai through booking.com vide confirmation no. [protected] for 31st dec-2018. The booking was made well in advance i. E. On 13th sept-2018 as 31st dec is peak day of the season and all hotels in dubai remains fully booked.
2) i received confirmation from booking.com vide confirmation no.[protected] (Annex-1). As per accepted terms and conditions, i was suppose to pay total 490 aed at the time of check-in.
3) on the same day, i received email from oyo that my booking is on hold and i have to make advance payment of 150 aed. I tried to make payment by clicking on “pay now”. However since payment link was not opening, i contacted oyo and asked for payment link. However oyo informed that since the booking is not made through them, they are unable to provide payment link. (Pl refer recording available with you).
4) i checked booking status on booking.com time to time and it was showing confirmed booking and payment to be made at the time of check-in. My payment was assured by credit card.
5) i had send following request to booking.com (Annex - 2)
Request: as per confirmation received from booking.com, i have to make payment directly to hotel, whereas on oyo, my booking status is on hold. Pl confirm status and whether i need to make advance payment.
Booking.com replied on 16th sept -2018 as : thank you for sending us your request. We are waiting for a response from oyo 118 dallas hotel regarding your request, and will be in touch with you again when we hear from them (Annex-2)
6) on 15th dec-2018, i sent confirmation message to oyo through booking.com as “dear sir, we hereby confirm that we will check in on 31st dec and will pay the total amount at the time of check in as per our booking. Regards, pravin zanjad, mumbai india”

7) on 16th dec-2018, i received reply through e-mail from oyo that i have the option either to make advance payment or pay at the hotel (Annex-3).

E-mail read as below -

“ greetings from oyo!

Hi mr. /ms. Aniket charhate; ashvini zanjad; prafulla charhate; pravin zanjad,

Thank you for the inquiry. We are glad that you have chosen us as your preferred hospitality partner.
We wish to inform you that the guests have the option to either make an advance payment or pay at the hotel during check-in.in case of any other query, please feel free to contact.

Kind regard's
Oyo 118 dallas hotel”

I replied the mail on the same day as “thanks for your quick response, we will make the payment during our stay in the hotel.
Thanks once again “ (Annex – 4)

7. Total 8 adults including 2 families along-with reached hotel for check-in along with confirmation voucher. The reception check the voucher and said they do not have any reservation in our name. We checked online status from booking.com app. It was showing status as confirmed reservation.
8. I called the oyo from the hotel and briefed the situation. It was informed that i will receive call back within 10 minutes (Pl refer recording available with u), however i have not received any call from oyu.
9. The reception spoke with oyo cluster manager mr gaurav. He said that he has reservation for 4 rooms in our name and will send the voucher to hotel. The reception told gaurav that the hotel is fully booked and he cannot allot any room to us at last moment. (Pl get confirmed from reception)
10. Due to 31st, all hotels in dubai were booked and we had no rooms available. We spoke with mr. Gaurav and asked him to speak with reception and arrange for our accommodation. He spoke with reception, however reception told that the hotel is fully booked and they cannot honour our booking.
11. Since we were with our family member and luggage, we requested the reception to be kind with us and provide at least 2 rooms. The reception told that one room is available due to cancellation, however we have to deal directly with them about the rates. The reception took the advantage of situation and asked 800 aed for one room (Annex-4). We asked gaurav to speak with reception. However the reception has not listened to mr gaurav. (We cannot understand when the hotel is under oyo, why reception was not listening to their cluster manager).
12. We were not having any option except to accept all terms and conditions and rates asked by the reception. We paid 800 aed for the room (Without b/f). We all 8 adults accommodated in one suit room with single wash room and 4 o[censored]s sleep on mattresses laid on ground. We requested mr. Gaurav to come in the hotel to review the situation and he agreed. We call him as per agreed schedule, however he didn't tuned up.
13. I sent an e-mail to oyo as “we r in the hotel, hotel denied rooms, spoken with mr gaurav, issue not resolved, we have to accommodate 8 persons in one room with 800 aed against our booking amount of rs. 490 aed for 4 rooms” (Annex - 5 and annex 6). I further sent an e-mail on 1st january -2019 as “this is to confirm that we have not been provided accommodation, even though we were having conformed booking” (Annex-6).
14. We got reply from oyo on 1st january-2019 as we are extremely sorry for the inconvenience caused. We will look into the matter and will get back to you soon. (Annex -7), however till date we have not received any clarification/reply from oyo.

15. We returned india on 2nd jan-2019 early in the morning. Booking.com informed that we didn't turned up to the property and our booking is cancelled. This is wrong information given by property owner (Oyo) to booking.com. (Pl refer annex 8 showing we stayed in the same hotel in single room by making payment demanded by the reception).

16. I had booked the rooms through booking.com. I had confirmed that we will check-in as per our booking. Oyo has also confirmed that i can pay at the hotel. Our payment was guaranteed by credit card. However oyo intentionally cancelled my booking and provided wrong and misleading information and reasons for cancellation to us and to booking.com.

17. We were in the foreign country with our family and luggage to enjoy new year holidays. However oyo cancelled our booking without any cancellation request from me or booking.com. Further, the booking cancellation was not informed to me or booking.com. Our booking status was confirmed as on 31st dec-2018 when we reached for check-in in the hotel.
18. We were kept waiting for about 2 hours till we directly negotiate with reception and accepted room rent demanded by him for single room. We all 8 persons were to use single washroom. We lost our valuable time and we have to curtail out sightseeing schedule. We feel harassed and humiliated in other country from oyo.
We claim compensation for non allotment of rooms as per our booking, harassment and loss of our valuable time as below-
A. Refund of room charges : we paid rs. 800 aed (Rs. 16, 000) to reception as demanded by them for single room. Accordingly for 4 room refund of rs. 64, 000=00
B. Compensation for harassment / loss of our valuable time = rs. 1, 00, 000=00
Total compensation claimed = rs. 1, 64, 000=00
We have issued 24 hr notice to oyo vide booking. Oyorooms.com and it was informed that we will be replied within 24 hrs, however there is no reply till date.
We wish to take the issue to consumer forum and also to concerned authority of goi and dubai

I booked buddha international hotel in patna on 2 january 2019. Room that they provided was not upto desirable mark. They gave us room near kitchen which was really terrific. Staffs where showing a rude behaviour. This was my first experience with oyo and last one also. I really hate this hotel. Oyo always have his name but such type of disgusting hotel will make its image down.

A tour package quotation bearing no. Ld-djgt3622 for visiting port blair as per details given below was communicated to me by your tour planner mr. Tilak raj :

Duration : 5n/6d (From 27.01.2019 to 01.02.2019)
Total person : 04 (All adults)
Amount of package : rs. 66, 000/- (Rupees sixty six thousand only)

As per the quotation, the package contains 2 rooms [names of hotels are given below] + break fast + dinner + taxi (Eartiga) + private ferry journey (Port blair to havelock beach to neil island and back to portblair (Royal class).

Name of hotels

1. Portblair – sun sea resort
2. Havelock – blue bird resort
3. Neil - coco-n-hut resort

As per the terms & conditions of package, i have to deposit 25% package amount for confirming package. Accordingly i had deposited rs. 16, 500/- (Rupees sixteen thousand and five hundred only) on 20.12.2018 in the bank account provided in the package.

In response to above, i was informed through email that my package is now safe and confirmed.

Now, i am receiving regularly phone calls from mr. Tilak raj stating that now the amount of package has been increased and i have to pay more amount for the same package which was booked for me otherwise we will cancel the package and your advance amount will be refunded to you.

Sir, i could not understand how amount of package now can be increased for the same duration of visit/hotels/mode of transport and all other terms & conditions which is not being changed. Once a package has been confirmed from your end, now why it is again and again informing me about increasing amount of package.

Sir, as i understand, once a deal has been finalized, then there must not be any change in the terms & condition of package and i did not expect it also from a reputed concern like you. I have been planned my tour well in advance in all respect and now the change of amount suffering me mentally and financially.

I also would like to mention here that so far the names of hotels booked and private ferriy ticket (Portblair to havelock beach to neil island and back to portblair) for my tour has not been confirmed to me which is also harassing me.

Kindly reply me immediately in this regards so that i could plan my visit hassle free and in a peaceful mind.

Vinod kumar mishra
Mob. - [protected]

I had a honeymoon package tour for manali and shimla from oyo total holidays from swastik chowdhary

In the month of aug i had booked a package tour with the selected hotels at manali and shimla. They shows me dream that you will get service from our side like hotels and meals breakfast and dinner and honey moon cake candle light dinner and room decoration and asked for the advance payment which i sended to them at same time and was told that within a day or two you will get hotel vocher. After one week i called swastik regarding the hotel vocher confirmation and was told you will get it soon but a month gone still vocher not sended then i called agin and told them to send vocher and then i got the call from oyo that the dinner will not be provide at hotel and have to arrange dinner outside. I called agin and told swastik and he that me that time hotel is totally full and cannot provide you dinner and other services like candle light dinner honey moon cake and room decorations. Swastik told me then i have to change the hotel and providing me guest houses instead of hotels. I have paid for 3* hotels and they are providing me guest houses on my honeymoon tour which make no sence.
Then i decided to cancel the tour for not fullfilling the promises made by them and before a month from the start on my tour and asked the refund advance payment which they agreed to send in my account. Till now they haven't refund the advance payment i used to call each and everyday for my payment but the result are same. Then i called me vikas he also told we will refund the advance payment but not and now he also is not picking my phone.

These people show dreams before booking the tour and make to make money. They are totally fraud please be careful with them and never book any rooms or any package tour from them they will ask for advance and then not fullfill the promise and even not picking up the phones

I dont know how to make this app closed. Bcoz it's a # app. Hotel guys forced me for review. They took our mobiles and reviewed them self and mainly i requested for change in hotel next day but they didn't. Now they didn't give any refunds.
From nov 19 2018 to till date. It was a # responses.

They will say they will talk to higher authorities and they will disconnect cal after keeping 25-40mins of hold.. Else they will say higher authorities will call u. Where the hell they are i don't understand and mainly what the hell ground team is doing

The seller of the Dubai package told us that the flight to Dubai is a connecting flight and it will halt for some time in Amritsar.

1 day before we got to know that we’ll have to change the flight from Amritsar i.e., we first went to Amritsar from Delhi and reached Amritsar by 7:10 A.m on 5th Jan 2019
We went to Indigo counter to take another flight from Amritsar to Dubai.The Indigo people told us that the flight took off at 3:20 a.m on 5, 1, 2019
The seller never checked online about the flight status neither did he inform us about any changes in flight timings.
The Oyo team told us to book another flight tickets for our 6 people of approximately Rs 1, 10, 000 from the counter and they assured us that they’ll send the confirmation mail to refund the payment for the flight tickets of these 6 people on the same day.
It’s more than 48 hours, we haven’t received any confirmation mail nor they are assuring us about the refund .
The parents who are travelling are with almost no cash in Dubai.They faced soo much of problems but Oyo team is totally unconcerned.The parented had to wait for another flight for 8 hours.
The seller has not been picking up the call since such an issue was created nor are we getting any reply on mails .

We are not getting any assurance from their team.No one is looking after this matter
Hopefully you can help us .

Hi team,

I forgot a really expensive shirt in one of the oyo townhouse lal kothi, jaipur.
I called at the reception the next day of check out in order to check if the house keeping staff has found my shirt or not. The answer i received was a no. The question is not about the shirt but the honesty. I have lost a shirt, but someone else might forget something else.

This issue really needs to be looked upon.

I booked hotel for 2days.in hotel ac is not working also no hot water is their. And then second day when i was checking out i rated on oyo app 2 star rating for hotel. Then receptionist just abused me with bad word for rating for hotel. Unprofessional service i will highly recommend my colleagues and my friends to do not use oyo rooms. Unprofessional service. I am very angry about your service and that receptionist guy

I, srujan lakkakula along with a friend (Satyendra kumar panasa) booked a hotel thru oyo rooms in goa on 11-nov-2018.
Booking id #lugh6815.
The booking amount is rs. 27, 912. We booked the hotel for 2 nights from 24-nov-2018 to 26-nov-2018.
After a couple of days the booking got cancelled by the hotel but the refund was not provided.
We spoke with the oyo customer care, after a lot of argument they said they will refund the amount in 7-14 days. They sent this confirmation thru mail which is attached in document 1. It has been more than a month and yet the refund is not provided. I tried contacting the customer support, but they are not responding and keeping my calls on hold till they get disconnected.
I am fed up with their system and want to approach the court to get justice.

Hi Sir/Madam,

I have booked a room in OYO 9266 Home Stay Kapoor Inn on 23 December 2018. My brother is wheelchair bound hence we asked for hotel which is Wheelchair accessible. When we reach to Hotel, it was not wheel chair accessible and due to this, we had to roam around for other hotel at night. I have my brother with me who was wheelchair bound and it caused so much difficulties for him.

Manager from the hotel was rude and we asked him that there there should be a lift or ramp for wheel chair bound person then he literally insulted us and asked us to leave.

I have complained several times to oyo, case id 11876176.Still, there is no revert, no complaint solution or refund. they have not removed that hotel from wheelchair accessible.

I am really stressed about entire situation. Kindly help.

My booking Id was LFUP4750.

Thanks,
Krishana
ph no [protected]

I am trying to book rooms from 15-21jan 2019 in mumbai with hdfcxoyo which can be booked between dec21-jan10 checkins upto mar31st allowed but code is not accepting which i m getting cost difference of 25000rs so i called customercare they are saying it can’t be done it is not there in our policy but it is clearly given in screenshot so pls help...

Dear sir/madam
I have many times compliant against refund bt they will not refund my amount
And given to next date many times
But sitll i have face same problem and i have called many times in customer care
Soo plz kindly provided my refund ant took my bank details many times also and they will provied me bank detail foam i have filled them but still not refund my amount and i have frustrated near 2 months soo plz give me solution
Booking id-hqgm2640
Amount refundable-1500rs.
Booking date - 21 nov

I made a booking with oyo with the id ufkr4012, and the owner of the property denied check-in. Btw, i'm writing this on 4th jan, the check in date was 27th october, more 65+ days ago.

Since i was practically left stranded due to some issue the property owner had with my aadhar card, oyo promised me a refund. This is where the story gets interesting. Since then, over the course of 16 mails, i've either been told my refund has been processed, or it wasn't processed but now will be, or that i should contact my bank for some reason.

Since the folks at oyo didn't believe i didn't get a refund, i even sent them my bank statements for proof.

They asked me to contact my bank as well, which i did, on numerous occasions. All my bank wants is the utr id of the refund transaction. Oyo committed that i'll be provided with the id asap, but it's been 7 days since, and i haven't really had any response.

Now, i'm basically denied my refund, and any resolution since the standard response is that the refund has been paid. I'm sorry but this is borderline, if not fraudulent. Oyo just simply doesn't make any attempt to resolve my situation.

If anyone at oyo is reading this and has an issue trusting my story, don't worry, i'll add the 16+ mails and case ids to prove how pathetic and callous the entire oyo guest experience is.

Dear sir, madam
I am manas ranjan khuntia, i would like inform you that, i booked a oyo room on3 jan 2019 at premam apartment 8033 when i reached, unfortunately receptionist not allow me, saying that"you are oyo customer i cant accept this reservation in this amount(Rs.999).this is my property and you just call to customer care they already moved your reservation to another oyo"when i heard this word from him, i try to contact customer care ..several time, but it was not conected, i was alone any how i covinced him.with the amount of 1100, he accept me to stay...i had very unplesant experience with the room...very dirty linen..like not washed past one year...plenty mosqutto..it was realy sad for me.
i will request, pls dont provide this kind of accomodationto any body, and before taking any reservation make sure check your service provider hotels.

Hello
The booking no. Gtdx3580 have booked in this hotel the hotel reception refused for check in because the hotel and the oyo have their own problem as it is not my concern as i have paid full amount which is 1733₹. I have been trying to contact to you but each and everyone is putting me on hold. I have been on hold for almost 2 hours 30 minutes each and every one o[censored]r guest relation manager was taking me for granted there was no response from their end my phone was also switched off in this time. I have spoken to almost 7 to 8 guest relations manager no one could help me out.in the same property there were 3 more guest with same problem they were also waiting for around 2 hour, please see the time i am emailing you. This is the worst experience from your team. They are just telling we will shift your property but no response from their end. I want full money back to my account without any deductions today itself it's been more than a week i can't wait so long whatever happens because of you are worst oyo system... Very very worst experience from your team i would suggest you please change your whole team which is at night shift.

Thanking you,
Nitesh kundar
[protected]

Oyo rooms not allowing any user to delete the account permanently.
Even a user tries to delete the account, you can nowhere find the option to delete it.

This is wrong practice by oyo room.
The user should be allowed to delete the account user's wish. But oyo rooms has not even presented an option to delete the account. Even google search does not shows any method to do the same.