OYO Rooms Complaints & Reviews

Dear kohina sarkar, we look forward to host you for confirmed booking pjro1967at oyo 620 woodland hotel. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 11th jan, 12 pm onwards
Check-out: 13th jan till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 1 adult
Hotel name: woodland hotel
Address: 11, 1st floor, manju niketan bldg, opposite topiwala center, near goregaon station west, goregaon west, mumbai
At the time of booking the executive didn't tell that visitors are not allowed for atleast 10 mins. So dirty and nasty place. The reception people do not bother what's my problem is. At the time of booking they told till 1pm it's free to stay, till 3pm it's rs 200 chargeable. But the hotel people denied and forced me to get out at 12pm. I am a single lady of 44 yrs nobody bothered to take my luggage to the cab. Nobody looked at me when i was leaving.
In 10 yrs of my hotel staying tenure, i never faced such kind of disgusting atmosphere. Very disappointed and will never ever look to oyo executives, as they are lacking about their own company policy and rules regulations.

I booked this facility for jan 5, 6th. Went with in-laws & parents (Above 60 yrs age). Jan 5th evening after checkin i checked with manager & owner about hot water next day, as we planned to leave early by 7. They confirmed no problem as its available 24 hour.
My mother got up at 5:30am jan 6th, no hot water. She informs me. I complained to some care taker. He says he will contact owner. Owner comes at 6am, says in 10 min we will get hot water. Till 7:15 nothing. I called oyo ~ 7:30 jan 6th. They said they will resolve the issue. Nothing till 8am. I call oyo again, saying i want refund. They call owner to confirm, he lies. So they do conference with me & owner, finally owner agrees that he could not provide hot water.
~ 8:30am jan 6th oyo customer care guy shubham calls and tells oyo will provide refund.
Till jan 10th no refund. So i call oyo, they forward request to ground team. Ground team replies in email, no refund.
I never expected this from oyo.

I booked this facility for Jan 5, 6th. Went with in-laws & parents (above 60 yrs age). Jan 5th evening after checkin I checked with manager & owner about hot water next day, as we planned to leave early by 7. They confirmed no problem as its available 24 hour.
My mother got up at 5:30am Jan 6th, no hot water. She informs me. I complained to some care taker. He says he will contact owner. Owner comes at 6am, says in 10 min we will get hot water. Till 7:15 nothing. I called oyo ~ 7:30 Jan 6th. They said they will resolve the issue. Nothing till 8am. I call oyo again, saying I want refund. They call owner to confirm, he lies. So they do conference with me & owner, finally owner agrees that he could not provide hot water.
~ 8:30am Jan 6th Oyo customer care guy Shubham calls and tells oyo will provide refund.
Till Jan 10th no refund. So I call oyo, they forward request to ground team. Ground team replies in email, no refund.
I never expected this from oyo.

Dear team.
Very first of all let me introduce my self my name is chinmay khemeriya i am from gwalior working in a mnc.
I am a regular customer of oyo and really i was very much satisfied with oyo till the yesterdays experience. When we book any property from oyo, we can not see the atmosphere and physical appearance of that property, we only believe that when we book any property from oyo which is approved by one of the most prestigious company for hospitality service provider. It must be hygienic for us. Same i booked hotel palak from my [protected].
The wole story is...
I book this hotel approx 2-3 pm on 12/01/19 for my wife, at night after my meeting i went to that property for picking up my wife. There is a girl siting behind the reception,. I asked her that my wife stay here and i want to go to her room. She ask about my is i gave her my voter card, then she cross check with her id which is aadhar card. After that she said that in our hotel this is not allowed that any one allow to meet with the guest who book room with his/her name.in between this conversation she called a guy, may be he is from staff. After that the guy who is called by receptionist, he told me you come out from the premises, when i go out he talk life very rough and using very abusing language. Then i told him that first called my wife when she identify me, so your dougt will clear but he refuse my request, so finally i told him called her we checkout from here.
Request to take some strong action against him. I have audio recording of whole conversation. I am waiting for your revert or else i will go to the consumer court.

Regards
Chinmay khemeriya
[protected]

I and my colleagues had stayed in oyo 17036 r k regency narhe pune on official work, booked through oyo on booking ids : vfsx8910, empz1360, goin3749, foza4317, prct0167. For all these stays i have only got payment receipt from oyo, which only has details of stay and mode of payment, but oyo doesn't provide a proper tax invoice with gst and other details, as required by my company for claiming purpose and which is also mandated by indian law. Oyo customer care when contacted says, this will be issued by hotel but hotel personnel says, it can't issue tax invoice for rooms booked though oyo. Because of this all my expenses are stuck and i am facing a serious difficulty in claiming my expenses.

Hi,

I have stayed on oyo rooms oyo686 hotel thames for two night with family. Booked through oyo and thought it was a sophisticated hotel, but what we saw at night in there bar and restaurant was ridiculous, at night i went in restaurant for food saw there bar girls dancing and people chasing and enjoying.

In the heart of city gariahat all this happen. It was such shame for me as i went with my mother. I will lodged this complain further too as it seems to be wrong thing going on. Oyo being part of it should not support them

My name is banty dogra. I have booked hotel x size room on 12 january of amount 752 and i got discount then its cost around 601 when i went to hotel then hotel receptionist said me that he will not give room at this amount and then he said that you have booked 4x size room and i was suddenly shocked.. Then i showed him my booking but again he said you have booked 4x size room. Really its very disappointed. I never expected its from oyo room. Really because i love oyo room it was not my first stay. First time it happened with me. So please oyo room its my request this can never happen with any customer because they are come from far cities, states. This is a reason i write complaint

Hi.. I booked a hotel with the name hotel york.. I booked it for 3700.. But as per the pictures available on website.. It turned out to be a mess.. The lock was broken.. Cupboard was broken.. N room was a mess.. N moreover the kind of reception we received was unexpected.. When we called oyo manager, we were not entertained at all.. I would request not to book this hotel at any cost even if it is for free.. I feel cheated completely

Received call from oyo on 10 jan, provided all information and details how we got cheated by oyo in dubai.
Again received call from oyo on 12 jan.
1. It is informed that my booking is cancelled by oyo as i have paid advance. I request pl refer confirmation voucher. Further i had booked through booking.com and my booking is cancelled by oyo.
2. It is informed that oyo sent message on 15 dec about payment of advance. Pl refer email from oyo on 16 the dec wherein it is clearly stated that i can pay in the hotel.
3. It is informed that oyo local agm visited hotel on 1st jan at 9 am to discuss our issue, however we had checked out. This is wrong and misleading information provided by local agm. We called him many times, however i have not received a single call from hom. We were in the hotel till 10.30 am, he had told us that he is having weekly off and cannot come to hotel.
4. It is informed that we were provides alternative accommodation and we were comfortable. I have already informed that being 31st dec, all hotels in dubai remains fully booked. The reception ask us to deal directly with them. For. Only room available with them and we. All 8 persons will have to share this room. We paid rs.16000 for this single room for one night and we 8 persons shared this room with single washroom. Oyo has spoiled. Our holiday and our claim for compensation remains unresolved.

This is to bring to your notice that we owners of hotel amaltas international, have no contract with oyo hotels, still our hotel name is not been updated on google and the contact number is also listed on google is of oyo.
Due to this we are loosing out on direct guest business as when the guest tries to call our hotel they get through to oyo and their customer care executives are cross selling their hotels to the guests.

We ourselves have tried a lot many times to edit google information, but we are not able to do so.

For urgent attention please

Dear sir,
This is to inform you that on 1st nov 2018 you had confirmed my booking on receipt of rs.2754/-
(A) 1st classic (2x) room at oyo 12521 hotel shahu and sai shahu
(B) gut no. 4 sinnar, nashik
(C) land mark:-sinnar bus stand
(D) check in 1st feb 2019 and check out 3rd feb 2019
Today when i had a talk to the said hotel (Reception mobile no.[protected]), they told me that they will not allow me to stay against the booking as there are lot of pending issue with oyo authority in regard to payment, so they will not accept the booking as communicated to me by you on 01/11/2018
Please look into the matter and send your reply immediately
With kind regards,
Arun krishna ghosh
Mobilr [protected]
Please send the reply over e-mail id [protected]@gmail.com

I have booked an oyo room at morabadi, ranchi namely pratap residency. But the provided room is so dirty, bedsheets are torn, bathroom door not locked, colour of this room is vanished, walls are rough and especially oyo representatives are not co operative. After so much request to their representatives of hotel as well as to oyo no one is responding positively. Kindly solve my problem as i have already paid the amount at the time of check-in. Though i am a girl it's quite impossible to move another hotel in a new place.

Hello sir,
Last night[protected] i have booked a room from oyo whose booking i'd is lqei9607, but when i have arrived at property and talked to property owner then he said that there is no room available since 9th jan.
And after when i talked to oyo room assistant vibhor shingh he said that he can shift me to other nearby hotel. I don't know why he is doing that if there no room available. Due to oyo services i have suffered whole night.
In refund they have revert my money and 500 as apology. Is this justice from oyo side. Is this the only thing they can do to justify their services.
Please look into this asap.
Thanks
Lovemesh jainani

Un-satisfactory servicebooking (Ztig9072) escalated, hotel - oyo 3360 near victory tunnel

Ello guys,

I am highly disappointed with the services i have received from oyo. For me you were just like the indian version of expedia but you stand nowhere. I do take around 3 holidays a year. This is the 1st time i tried oyo room & trust me if i talk about the hotel. This is the worst hotel i have stayed so far. I can understand the hotel can be not up to the mark but brand like expedia do provide and alternative solution rather than avoiding the situation. I have called you atleast 4-5 times. From morning till late afternoon & when your executive called me around 3 pm he was asking why i was checked in. I am not sure he was in his sense or not from morning 10 am to 03 pm he wanted me to stand outside hotel along with family including 4 females on the freezing weather & how in the world, someone whould get the to abount good or bad about the hotel services without checking in.

Can you believe me a hotel without a electricity.

1. There was no electricity in one of my room.

2. Other room was just little bigger then the bird house. Bad was so small that's would hardly be good enough for two children.

3. There was only 1 (Only 1) power socket in the room. Not even one in bathroom for dryer or anything.

4. Extra bedding that i have mentioned & paid for at the the time of booking got only after 11 pm that also when asked.

5. There was no drinking water in the room. Got only when asked at 11 pm.

6. Room heater that was asked & provided at a price of 250 per heater per day. Was required to changed thrice after 10 calls approx & one of the heater got bad mid night & do you know that they do not provide proper bill for extra services or any food if you ordered. They forced me to pay in cash. I guess they are try to hide something (Or may be you also) from the govt. That i guess i will bring it to their notice.

7. Sorry i forgot to tell you about the privacy. I didn't knew that room with a view means can other person can stand on your window with a see through glass. Looked directly into the room. Where couple is stayed.

Our book i'd was qbah1370 at oyo 14733, we were three, but they didn't provide us any extra mattress, we bought 6 water bottles from them, where mrp was 20 per bottle, but they claimed 25 per bottle, i warned them that they can't claim more than mrp, but they said "we don't bother, you have to pay". I was helpless, i paid it and collect the bill, then i complaint to oyo via twitter. But without any compensation they solved the problem only by seeking apologize. I was totally cheated by the property. Not only that, the property has it's own restaurant but i refused to avail food from there then they started to non co-operate with us by not allowing outside food, ultimately they allowed that. Overall my experience is too bad and i am seeking compensation. But oyo ignoring this issue

I made a booking at oyo's malabar illam property, vytilla, kochi on 11 january 2018 (4:20pm) with booking id : sxqh8649.

At 6.53pm i got a call from oyo cc mentioning that above mentioned property is overbooked, so if i want they will arrange a nearby property at the same rate of which 50% will again be paid by them. As i was driving i asked to give a call back after 10mins but 5 mins later i got a call from oyo's ivr as i was driving i didn't hear it clearly and by the time i parked the vehicle the hang up the call followed by a message that my booking is cancelled. Immediately i called cc as the lower level team wasn't able to give me a proper answer they transferred my call to ms. Nikita in experience management section. She made a booking for me at a nearby property (Id: cjxq7390) also offered me the room at previous room's booking rate as it was their assurance and asked me to wait on the line. I waited she came back but she wasn't able to hear me so she was responding that she will give a call back. I waited but nobody called. As it was showing the new rate i gave them a call again, this time the call was again transferred to experience management section from which i got a response ms. Nikita is following up with the same and i will get the new room rate updated to old room's rate within 10mins (At 8.24pm).
Again believing them i waited for half an hour but still no body called me so i called them this time a new cc (Better to call them #) told me as the booking was cancelled through ivr they won't be able to provide room at that old room's rate. But when i told him about the assurance which was given previously he denied it initially but after much arguments and checking the recording he was able to update the room's rate to old room's rate. So i was believing everything is fine now.
After some time i got a message to dial a particular number to confirm the booking. I tried but the call was not going through so i called oyo cc again (As i understood it's another cheating strategy). I mentioned all these things to him again. After checking he told me that room is confirmed (9:50pm). I also told him that i will be checking in within an hour. But when i went there to check-in the hotelier told me that the booking is cancelled (10.30pm). Finally, i was left without a room even after making 2 reservations.

I went totally mad at the kind of service provided by oyo. If someone from cc was there in front of me i would have killed them for sure.

My booking id was mduh0795. I submitted my id proof at check in time, but check out time hotel owner was not there and receptionist told to talk to owner. I spoked with property owner, he said he has id proof and will courier. I didn't get my id proof till now and owner is not giving any response.

I tried lot of time to oyo customer care, they are putting call in hold only and not able to solve this problem.

Whn we already rchd in oyo apartment the induction ws nt thr and tv oso ws nt thr in room and evn grejer oso nt wrkng... On top wn ve shrd aur prblem to oyo captain raju abt aur prblm v wr facng he sys too go another prprty. Vn v wsted aur tym thr to srch d apartment. Wt d hell is going on i[censored] ppl cnt provide facility to the customer dn u hv to close it off... Aftr a long tym he provides d othr room fr tht v waitd fr half an hour fr clng d room. And vn entrd in d room d waterpurified ws soo dirty inside... It was greenish insaid hw cn be soo e-responsible.

I want the service tax no. And the tax breakup/calculation!

Booking id
1) zisf1709
2) yezq9480

Bookings in ahmednagar (10 to 11 dec)
Ahmednagar (11 to 12 dec)

Send me the proper bill with the tax calculation.

I am trying since morning, no on at oyo has helped. They all have refused. How can you run a company, allow people to book rooms, and not provide bills?
I am not talking of payment receipts.
I want a proper bill.

The past two days were the worst day of my life!!! Thanks to each and every member i spoke to in the last two days and believe me there were many!
Starting from yesterday we checked in at around 12.20pm, the room which was given to us didn't have a wifi service. On asking for another room, the responsible person asked us to wait for 15-20mins for it. We were completely fine with it. But guess what we were given a room after 2hours. Finally when we got another room, the wifi didn't work there, a screenshot has been attached with this email so that you guys don't think otherwise. I called the oyo captain he told he would talk to the hotel people and get back to me but he didn't. I tried calling him, he didn't even bother picking up the damn phone!! Then i called oyo customer service where we were told "we don't specify the speed so you shouldn't really mind" even if that means your speed is even poor than 2g network. After getting no assistance from oyo i tried calling the hotel manager, he mentioned the wifi is just for the reception not for the guests. Isn't it great???
Another hour was just wasted. Then i spoke to some person from the guest relations team - mohammed jahangir, he said you guys can shift the hotel the amount paid here would be refunded to you by tomorrow as you faced so much inconvenience.
So finally i shifted and settled in another hotel by 4.30pm where again the wifi signal was poor and on the top of it there was no chef in the hotel. I hadn't had anything since morning and this is what i get to hear!!!
My whole day was wasted. I just had a few hours planned in hotel and half of it was wasted by you guys
This didn't end here though.
As i didn't get the refund yet, i called oyo and asked him to get my call connected to mohd. Jahangir. He kept me on hold for half an hour and disconnected the call. I called again, i spoke to a lady from the guest relations team (Who wasn't even sure what she was trying to speak) she said she would help. She kept me on hold for around 15mins and after returning mentioned the same problem that i had informed her and when asked for an explanation she first kept my call on mute and then disconnected.
I called again, spoke to some guy he transferred my call to the relevant team where again i was kept on hold for half an hour and the call was disconnected.
Its really a joke to you guys right? Not providing quality services first and if asked why simply disconnecting the call.
I have wasted 4.5 hours yesterday and 1.5hour today. I want every minute that you guys have wasted to be paid for along with the refund which i was promised would be with me by today.
And i want a formal complaint to be logged in against all the guys i've spoken to