OYO Rooms Complaints & Reviews

Hi i am sonia i have booked a 3 rooms by oyo customer care no at d square on jaipur amer road. I have reached at 3:30am date of 29/12/18 both the receptionist are sleeping i m calling them continuesely after 15 minutes the woke up. Me and my family we went to our rooms there's no drinking water available and no toolkit and our 2 rooms geysers are not working and i have booked with breakfast. I have paid for breakfast also in the morning they...

I had booked for a double occupancy room at fanindra guest house (Oyo property id oyo7111) on 24.11.2018. The booking id was dqrt4859. I subsequently paid rs 3096/- on 27.12.2018 through online payment towards 2 days booking charges

After reaching the property on 28th morning the reception told me that they do not have business with oyo anymore & did not allow check in. I immediately spoke to your customer care. The customer...

In november, i booked an oyo at goa for 14th to 16th of december. The day before the arrival i. E on 13th, when i checked the booking, i saw that the place had changed. It showed that i had a booking with the same booking id but at some different place. So i called the oyo helpline to know what had happened. They informed me that the book i had booked was not available so they updated the booking to some other place. As the new place wasn't...

Hi,
I booked a hotel at munnar from 22-24 december (Booking id - pawv6753). When i reached hotel merimaid, i was denied checkin. Turns out that he has cancelled all of the bookings by oyo and informed them. But oyo didn't inform us. At 8 pm, we called them regarding it, they shifted us to mehakira inn. When we reached mehakira inn, we were again denied check-in. The hotel guy was saying that our booking is from 23-24 december but...

We, a family of 6, booked a stay through oyo website at lichana haveli on sikar bypass road. They charged us for three bed-fitted two rooms although gave us dingy congested double rooms out of which one was barely enough for a double bed to fit in. Upon requesting staff gave us option to put a mattress outside the bathroom. Mattresses/bedsheets were torn out; air exhaust of another room opened in our bathroom releasing smoke and alcohol smell,...

Dear
I made booking on 28th December 18 morning it’s my booking I’d SMRZ2806 by default booking made for 2 days, I want for 1 days as you can check my previous bookings series I made calls to your customer care on 28 December 11 pm for change this fault I got replied we had a policy that u can change but u have to pay all that amount for two days bookings if this is your policy to cheat that customers then I am sorry to oyorooms...

My booking reference is BMJF1563 at OYO 15454 NG regency Munnar.
I am a first time customer and booked through OYO as I had heard a lot of good about you but it turned out to be completely opposite.
I made online booking for 3 days at above property for 3 adults on 27.12.18 morning. The rate was 7028 for 3 days and I deposited an advance of Rs 1757. We checked in the room at around 5:00pm. However the room was very bad with...

0n 13 th october i enqired about hotels in udaipur through oyo and made payment of inr 3304 against two family room booking in hotel otbit udaipur 10243. Booking was confirmed on 15 th of october with reference no orud [protected]. But on 27th morning at 8.00am when we went there orbit people at reception told that there was no booking on my name. We were helpless with amy 75 years mother and two children. They refused to have any booking...

Hello,

Below is the deficiency in service by dk inn:

1. I made a booking for oyo 11368 dk inn in kolkata from 22.12.2018 till 25.12.2018 vide booking id: rzuv0761. I am also an oyo wizard gold member. I was promised the amenities (Including refrigerator) attached herein as annexure 1.

2. I checked in around 5 pm on 22.12.2018 as my train from delhi was late. I informed them about the late check-in...

Its very pathetic experience under oyo rooms, never ever expected this find of hospitality. My booking reference number xize6783. This they had cancelled before my check in, i had choosen the 3 people and they even confirmed it. But at the time of my check in they made changes and cancelled with out my notice. Very bad experience. Just bring this notice to higher authorities....

My package id is tliu1408. Ishita thakur got ready our package.in all the hotels rooms were inappropriate.in orient hotel bathing water was not good. Hotel subadev was not having drinking water.in hotel it south estate residency there was issue of room.
What profit did i get by taking your package? When i reached chennai i messaged ishita thakur to call me but she didn't. Location of hotel subadev was dirty. All over we didn't liked...

I have booked a room for 27.12.18 to 30.12.18 with an assured availability of a sea view room. We reached the hotel and got to know that no sea view room will be provided to us. We had made a full payment for this stay, i.e. 11, 432/-. Now we need to check out after one day and need the refund of rest of the 2 days. OYO customer care is keeping our calls on hold for more than 15 mins every time we call them regarding this issue and then they...

This is my third booking from oyo and i experienced unexpected horrible hospitality.
I booked 1 room for 3 persons from 25th to 26th (Check out), in which the service what i received from *oyo 5227 hotel new bharat* in nainital, uk. Are unexpected and worst one which i never expected from oyo till date.
Following issues are:
worst staff, arrogant attitude
unclean room for check-in
no amenities provided...

Complaining about the irresponsiblity of oyo and it's partner hotel the garden view (8307), jaipur. We booked two rooms in this hotel one month before and and confirmed booking through paid full money. When we reported the hotel early morning today, manager informed to come by 12 noon. Then we reached the hotel the right time but hotel not allotted after waiting two hours here. Hotel manager reported that it is fault of oyo and can't provided...

We booked hotel 'bansidhar' in somnath through 'oyo' 3 months ago but when we reached somnath on 27th of december. But when we reached at the hotel, the receptionist told us that he doesn't has any contact with 'oyo' and because of this we suffered a lot, with full family we were roaming on road for 1 hour and when we complaint to 'oyo' customer care, they told us that they can't help us in any way. At last we booked rooms in that same hotel...

Confirmed - oyo 8751 hotel shoba inn, booking no. Lspq3148

Oyo site is unreliable, hotel properties whom they represent are not in proper connection with them. I booked and paid online, also i had booking confirmation email. I hadn't reach midnight so at afternoon i called the hotel and tried to inform them. Hotel reception said my booking not confirmed whereas from oyo i had confirm booking email. I called oyo 3 times even...

Hi, i stayed at oyo property at somnath vrajbhoomi..1st thing i observed it is highly overpriced i did not find worth spending 6000 rupees for a night to this hotel where there are 4* & 5* properties available in lesser rate. I thought being in service industry oyo customer care @[protected] would be able to help about this concern, however my experience is too bad it took too long to get connect with someone senior & after sharing my learning/experience...

I have been an oyo customer from quiet some time now. Have been using oyo services for my official stays and was always delighted with the customer service and had been thankful to oyo for bringing a revolution in the hotel industry with your budget hotel in india.
I decided to try oyo for a vacation for the first time. It was a sudden plan with my cousins. I booked a oyo room in dharamshala, himichal pradesh on tuesday, 25th december...

I booked two rooms in bridge view hotel premium (Shimla), and under oyo with a view and mountain view. But i got rooms with wall faced, when complained to hotel staff, i was told the rooms are booked, even though i pre-booked room with a vey option i wasn't provided one.
Plus there's no proper hot water supply, tv is not working in a room.

I am not at happy with hotel and oyo service. I had hoped my stay will be pleasant...

We had booked a hotel oyo8100 for two nights stay in jaiselmer 27 dec to 29 dec. We got a call in the last min saying that the hotel is under renovation and we have to change our hotel and provided with not equivalent hotels. When we checked with the hotel, we got to know that they are not renovating. The experience with oyo is not been good. I would not recommend oyo for any booking....