OYO Rooms Complaints & Reviews

Website: www.oyorooms.com

I booked a hotel on oyo on 22 sep22 but the hotel is far away the location .I call the OYO team and they said that refund has been initiated when I call regularly they initiated the refund On 30th Oct 22 and send a confirmation mail that refund will credited within 7-14 working days. After the TAT time I received a call that refund will credited within 24 hrs, but its not happen . I tried to communicate with email but they are not responding also I tried to call customer care they transferring the call to IVR and after 30 min call getting disconnecting. I'm really frustrated by keeping followup since 2 months for my 600 refund

Booking ID YC7W6609

Thanks & Regards
Nithin Nair

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 22, 2022

Verified Support

Hi, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 22, 2022

Verified Support

Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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Address: CI Sector ii Salt lake Kolkata

ZUDJ4860 My Booking ID
My Transcation ID T2211171732455688296048 - Rs 140
Transcation ID T2211171731069130289048 - Rs 498
on dated 17.11.2022 I booked Swapan Guest House but automatically Cancelled my booking and transferred to Tumpa Inn on that day.
I am paid 638 rs for the room. After reached at 8.00 Pm I Called him Tumpa Inn but he says that no conformation is given by OYO. so I cant provide a room to me. at NIght of 17.11.2022 I am with my family I am very shameful with the behavior of OYO.

+1 photos

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 1, 2022

Verified Support

We're concerned looking at the experience you faced with us.We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~Team Oyo

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 3, 2022

Verified Support

Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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Address: OYO Townhouse 700 Hotel Krishna Bus Stand, Ganeshpeth Colony, Nagpur, Maharashtra 440018

I had booked OYO ROOMS in Nagpur 'OYO townhouse 700 hotel Krishna' for rs.810
But when I was checking out they asked me to pay extra amount of rs. 690. So total they took 1500 rs. When I complained oyo customer care they said that they will refund the extra amount the townhouse had taken.
But still didn't received the refund amount.
Please try to help ASAP.

+2 photos

Nov 22, 2022

Complaint marked as Resolved

Got my refund.

OYO Rooms customer support has been notified about the posted complaint.

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I had made a booking on on Oyo on 25 Sept 2022 At Flagship 80322, Pune

The property refused to let us stay so we had to cancel and Oyo initiated a refund which I haven't received till now.

It's been 3 months they don't even have a customer care line for complaints

+1 photos

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 5, 2022

Verified Support

Hi ! Your concern is highlighted to the respective team. We look forward for a quick resolution to it. Will keep you updated. Appreciate your patience.~Team Oyo

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 5, 2022

Verified Support

Hi, as checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.

Team OYO

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I have booked one oyo hotel for two days but the hotel denied checkin saying that there is no room available due to the over booking for system glitches and asked me to cancel the booking. I made my payment through ola money of 2177 rs bt after cancellation I have received only 1016 rs. They deduct the balance amount as cancellation charges. This totally unacceptable from oyo and the hotel because its totally their fault. I have also connected oyo customer care about 20 times but no clear response received from their end either they cut the phone or not giving proper response. Very very pathetic experience.

Booking ID: GXVZ5508

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A

Abhinaba15

Nov 29, 2022

Very poor service from Oyo. After several calls or emails, no proper reply was received. Feeling cheated.

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Abhinaba15

Nov 29, 2022

I have called around 25 times. every time they put my call on hold for 15 to 20 minutes and then the call disconnected automatically. Oyo customer care is the biggest scam.

Hotels denied check in but not refund my money - Comment #4073230 - Image #0

Hotels denied check in but not refund my money - Comment #4073230 - Image #1

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 5, 2022

Verified Support

Hi, we apologize for the inconvenience. Please allow us some time while we are looking into your concern. We will get back to you with an update shortly.~Team Oyo

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Address: Flagship 18363 New Shanti Hotel 7, Near Mansarovar Cinema, Shiv Charan Lal Rd,

I booked room on 4th Nov by oyo apps and When I contact to hotel they said online rooms are sold out. We will not allow to give you stay. Then they told me to cancel the booking. After that I called customer care number for help they said me i Will get my refund amount and I have to update My Bank account details on upcoming email from Oyo. I waited till today but till now I not received any mail on Even any call. Again I called to customer care they just put me on hold and giving me proper solution.
Booking Id -UBXH3585
Hotel Name - Flagship 18363 New Shanti Hotel
7, Near Mansarovar Cinema, Shiv Charan Lal Rd

I just want my full my amount of refund as soon as possible unless I gonna do FIR.

+2 photos

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Hi Ashish, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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Address: Flagship 18363 New Shanti Hotel 7, Near Mansarovar Cinema, Shiv Charan Lal Rd,

I booked room on 4th Nov by oyo apps and When I contact to hotel they said online rooms are sold out. We will not allow to give you stay. Then they told me to cancel the booking. After that I called customer care number for help they said me i Will get my refund amount and I have to update My Bank account details on upcoming email from Oyo. I waited till today but till now I not received any mail on Even any call. Again I called to customer care they just put me on hold and giving me proper solution.
Booking Id -UBXH3585
Hotel Name - Flagship 18363 New Shanti Hotel
7, Near Mansarovar Cinema, Shiv Charan Lal Rd

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Hi,
This is my Booking Id- EPLE5145

I booked a hotel from you for 2 night and i regret to inform you that at the check-in time i had a very painful experience.

I went to check-in at the hotel around 9:30 pm then they asked me to share my Booking id and when I told my Booking id the manager asked me to pay extra 400 rupees for one day because they got around 800 rupees from my booking for 2 nights and his hotel booking charges are more than that for a day.

Then they started forcing me to cancel the hotel booking.

I called to your help line to know what should be do in such a situation. And some one pick up the phone for helping me by calling to the hotel but they didn't respond after that the guy tried to help me by shifting to another hotel nearly but none of hotel not respond.

Then the guy spoke to the manager from my phone and confirmed everything about extra charges and the guy asked me to stay there for the night due to the late night.

And he told me to collect the invoic of extra charges at the time of checkout and send it to us for bank refund.

I paid ₹975 at the booking time for 2 nights and ₹400 extra at hotel for a night.

I request you to please refund 50% of ₹975 because i able to stay for a night and another extra charges ₹400 what i paid to the hotel by informing you.

14 days ago i also contacted to oyo and they was told that within 14 days the refund will be credit to you bank but till now i have not received that refund.

Hope you will take strict action against the company because they are practicing illegal trade.

Thank you!

Dec 26, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2022

OYO Rooms Customer Care's response Hi Santanu, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Tam OYO

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I booked a room at Oyo rooms app for 599rs and paid the amount online. (Booking id- QPLC9640)
Booking canceled by Oyo rooms and not refunded till the date.

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Address: Bangalore

Website: www.oyorooms.com

I had booked room from oyo for 29th October 2022. Once I reached to hotel for check-in hotel staff told they are not taking room booking from oyo & when I tried to connect with OYO customer case on this, it couldn't connect. So, I cancelled the booking & book another hotel from local contact. Now, after 14 working days past, I didn't get my refund. Tried to connect to OYO service desk there is no help.

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Hi, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Hi, we believe our concerned team contacted and communicated the needful. Let us know if you need any further assistance.

Team OYO

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Address: 9th Floor, Spaze Palazo, Sector 69, Gurugram Gurugram - 122001.

Website: www.oyorooms.com

Dear Concern

Please find below communication with OYO but still not credited in my a/c.

Reminder 7
Dear Puja Kumari Singh
Guest Experience Mgr(OYO)
It has been 25 days since I waiting for refund of Rs 27987/-, but I have not yet received my refund amount. Even after many confirmation of credit amount within 7 to 14 days from your teams over mail and Phone, payment yet not received.
I need to mention that I am utterly disappointed with this kind of response and behavior from a reputed company like yours. I chose OYO rooms due to your high reputation in the market.
But this issue has disturbed me. I had not expected this kind of service from OYO. I request you to refund my amount (Rs 27987) on priority.
Thank you for your future cooperation. I am looking forward to having your response soon with a solution.
Yours sincerely,
Rajib Chatterjee
[protected]

On Monday, 14 November 2022 at 01:59:51 pm GMT+5:30, Rajib Chatterjee wrote:

Reminder 6
Dear Puja Kumari Singh
Guest Experience Mgr(OYO)

As per your confirmation on 11th Nov22, you have do the needful to release my refund amount (Rs 27987/-) .But refund amount yet not get credited. Please understand, I am following up against the same from 22nd Oct'22 which is more than your 14 days TAT.
Please assist on priority.

Thanks & Regards
Rajib Chatterjee
[protected]

On Friday, 11 November 2022 at 02:51:59 pm GMT+5:30, Rajib Chatterjee wrote:

Reminder 5
Dear Asish Thakur,
Guest Experience Team(OYO)

Please check trail mail where I am following up against my refund(Rs 27987/-) for last 21 days. Every time assurance given that payment would get credited within 7 to 14 days. But I have yet not received my refund.

Please update payment credit status on priority.Please treat this urgent.

Regards
Rajib Chatterjee
[protected]

On Saturday, 5 November 2022 at 07:07:03 pm GMT+5:30, wrote:

Hey there!

Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are in the ❤️ of everything we do and your feedback has allowed us to As per our telephonic conversation sorry you faced this issue I would like to inform you that I have initiated your refund of INR 27987, which will be credited back to the bank payment source within 7-14 working days of booking ID:VQGX0583.

Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.

Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.

We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨

Stay peachy, stay safe!
Regards,
Asish Thakur
Guest Experience Team
Oyo

On Sat Nov 05 11:54:40 GMT 2022 wrote:
Reminder 4
Dear Concern,
Awaiting for my refund credit for long time.Not getting any respond from OYO end.
This is for record.

Regards
Rajib Chatterjee
[protected]

On Friday, 4 November 2022 at 05:02:14 pm GMT+5:30, Rajib Chatterjee wrote:

Dear Concern,
I have yet not received my refund amount of Rs 27987 against by booking ID  VQGX0583 & Ticket ID: [protected].
1. On 22nd Oct’22 Ankita(Guest Experience Team) confirm my refund amount of Rs 27987/- after discussion with all related concern.(All related supporting conversation with me for future process). Basis confirmation from your team only I have paid full amount without staying any day in Hotel Gangotri OYO -9344(Booking for 22nd to 27th Oct’22)
2. On Sun, 23 Oct 2022 at 10:33 am, your team asked me to share bank details for refund of Rs 27987 . I have shared my HDFC bank details on same date.
3. On 26th Oct’22 Dona- (GUEST EXPERIENCE MANAGER-OYO) confirmed my refund amount of Rs 27987/- and ask me to wait 7 working days.
4. Again, on 27th Oct’22 your Team confirm payment would get credited within 7 to 14 working days
This is not at all expected and appreciated – hence you are requested to refund my Rs 27987/- on priority .
I look forward to your refund and a resolution to my problem, before going to Consumer court, Media, Twitter, Facebook & Escalation directly to Top Mgt( Ritesh Agarwal & others)
NB:- I am extremely Dissatisfied (Rating 1) with service by your "Guest Experience Mgr- Sweety"
Thanks & Regards,
Rajib Chatterjee
+91 [protected]

On Thursday, 3 November 2022 at 03:39:25 pm GMT+5:30, Rajib Chatterjee wrote:

Dear Sweety,
Guest Experience Officer

I have been coordinating with your team for the past 2 weeks, however the problem is still to get resolved.
• On 23rd Oct, your team have requested for bank details which was shared immediately.
• From 22nd to till date your team confirmed that the refund has been initiated and should get credited within the next few days.
• On 27th Oct, it was again reconfirmed that the refund process has been initiated.
• Post several follow-ups, suddenly on 31st Oct, you change your stance and mention that the refund process is not possible.

This is not at all expected and appreciated – hence you are requested to involve your Seniors in resolving the issue and at the same time, share your escalation matrix. Oyo has a brand value – it is really disheartening in that manner in which you have handled the matter so far.

Thanks & Regards,
Rajib Chatterjee
+91 [protected]

On Monday, 31 October 2022 at 04:09:38 pm GMT+5:30, Rajib Chatterjee wrote:

Dear Concern,

Please find below my contact details

Rajib Chatterjee
[protected]

Regards
Rajib Chatterjee
[protected]
Sent from Yahoo Mail on Android

On Mon, 31 Oct 2022 at 2:35 pm, [protected]@oyorooms.com
wrote:
Hi sir
please send your contact details
regards Oyo team

On Mon Oct 31 06:12:26 GMT 2022 wrote:
Dear Concern,

Case might approach towards Consumer court and media where after confirming payment process of Rs 27987 under below documented mail.
Please update my payment status before this case approach towards complaints.

Regards
Rajib Chatterjee
[protected]

On Monday, 31 October 2022 at 11:26:30 am GMT+5:30, wrote:

Hey there!

Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are in the ❤️ of everything we do and your feedback has allowed us to ( As per policy, I cannot initiated the refund due to early check-in ).

Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.

Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.

We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨

Stay peachy, stay safe!
Regards,
Sweety
Guest experience manager,
OYO.

On Sun Oct 30 15:20:45 GMT 2022 wrote:
Reminder 3
Please confirm date of my refund (Rs27987 ) in my HDFC bank a/c which is mentioned in the mail on priority.
Regards,
Rajib Chatterjee
[protected]

On Saturday, 29 October 2022 at 12:50:37 pm GMT+5:30, Rajib Chatterjee wrote:

Reminder 2

Dear Concern,

I am waiting for long time .Please update on priority. I am not getting support from your team. Case might approach towards complaints.

Regards
Rajib Chatterjee
[protected]
[protected]

On Saturday, 29 October 2022 at 12:27:18 pm GMT+5:30, Rajib Chatterjee wrote:

Reminder 2

Please update...

Sent from Yahoo Mail on Android

On Fri, 28 Oct 2022 at 2:38 pm, Rajib Chatterjee
wrote:
Reminder 1

Please update...
Sent from Yahoo Mail on Android

On Fri, 28 Oct 2022 at 9:56 am, Rajib Chatterjee
wrote:
Dear Concern,

Request you to please update the refund status as the amount (Rs 27987) stil not credited in my below HDFC A/C.

Regards
Rajib Chatterjee
[protected]

Sent from Yahoo Mail on Android

On Thu, 27 Oct 2022 at 1:33 pm, [protected]@oyosupport.com
wrote:
Hey there!

Good news! We've resolved your concern regarding Payment/Refund status issue: Status of Refund.

Customers are in the ❤️ of everything we do and your feedback has allowed us to (Resolution Provided). As I can check, we have already initiated the refund of INR 27987.0 as per your concern, regarding this booking ID: VQGX0583, and it will be credited within 7-14 working days to your payment source.

Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.

Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.

We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨

Stay peachy, stay safe!

On Thu Oct 27 05:45:38 GMT 2022 wrote:
Dear Dona,

As discussed yesterday, I have already wait 24 Hrs as per your confirmation and 7 days from 22nd Oct22 but yet not amount INR 27987 credited in my below HDFC a/c which i have shared in trail mail. Please update the payment status on priority.

Regards
Rajib Chatterjee
[protected]
Sent from Yahoo Mail on Android

On Wed, 26 Oct 2022 at 11:13 am, [protected]@oyosupport.com
wrote:
Hey there!

Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are in the ❤️ of everything we do and your feedback has allowed us to
I would like to inform you that your refund will initiated INR 27987 which will be credited back to the source within 7-14 working days of booking ID: VQGX0583 so please wait for 24 hours.

Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think.

Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.

We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨

Stay peachy, stay safe!

Regards,
Dona
GUEST EXPERIENCE MANAGER
OYO

On Wed Oct 26 04:59:59 GMT 2022 wrote:
Dear concern,
Please check and update the status. Please confirm on priority. I am unable to track status in OYO app. Please guide.

Regards
Rajib Chatterjee
[protected]
Sent from Yahoo Mail on Android

On Sun, 23 Oct 2022 at 10:46 am, Rajib Chatterjee
wrote:
Dear Concern,

Thanks for your prompt support. Please find below my bank details for refund

1. Beneficiary Name -RAJIB CHATTERJEE

2. Account Number -[protected]

3. Name of the Bank -HDFC BANK

4. IFSC Code of the Branch -HDFC0000014

Regards
Rajib Chatterjee
[protected]
Sent from Yahoo Mail on Android

On Sun, 23 Oct 2022 at 10:33 am, [protected]@oyosupport.com
wrote:
Hey GUEST !

To initiate your refund for INR @@@ against VQGX0583 at the earliest, we will need the following:

1. Beneficiary Name -RAJIB CHATTERJEE

2. Account Number -[protected]

3. Name of the Bank -HDFC BANK

4. IFSC Code of the Branch -HDFC0000014

If the account name is different from the booking name, then we'll need a declaration that states that you want the transaction to be made to the Account Holder. In case of joint account holders, we'll need the names of all beneficiaries as well.

The amount usually takes 7-14 working days to be processed, but we'll try our best to get this done on priority 🙌🏻

If you have any further query, please reply to this mail or call us at . You can even write to us at [protected]@oyorooms.com.

Stay peachy, stay safe!"

Nov 18, 2022

Complaint marked as Resolved

Dear Concern Please find below official mail confirmation from OYO from 22nd Oct'22 with my reverts. From: Rajib Chatterjee Sent: 16 November 2022 13:53 To: [email protected]; OYO Rooms ; Rajib Chatterjee Subject: Re: Ticket ID: 2909669385 | Ticket Type: SIG Escalations | Resource ID: VQGX0583 | Resource: Booking Reminder 7 Dear Puja Kumari Singh Guest Experience Mgr(OYO) It has been 25 days since I waiting for refund of Rs 27987/-, but I have not yet received my refund amount. Even after many confirmation of credit amount within 7 to 14 days from your teams over mail and Phone, payment yet not received. I need to mention that I am utterly disappointed with this kind of response and behavior from a reputed company like yours. I chose OYO rooms due to your high reputation in the market. But this issue has disturbed me. I had not expected this kind of service from OYO. I request you to refund my amount (Rs 27987) on priority. Thank you for your future cooperation. I am looking forward to having your response soon with a solution. Yours sincerely, Rajib Chatterjee 9830120208 On Monday, 14 November 2022 at 01:59:51 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 6 Dear Puja Kumari Singh Guest Experience Mgr(OYO) As per your confirmation on 11th Nov22, you have do the needful to release my refund amount (Rs 27987/-) .But refund amount yet not get credited. Please understand, I am following up against the same from 22nd Oct'22 which is more than your 14 days TAT. Please assist on priority. Thanks & Regards Rajib Chatterjee 9830120208 On Friday, 11 November 2022 at 02:51:59 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 5 Dear Asish Thakur, Guest Experience Team(OYO) Please check trail mail where I am following up against my refund(Rs 27987/-) for last 21 days. Every time assurance given that payment would get credited within 7 to 14 days. But I have yet not received my refund. Please update payment credit status on priority.Please treat this urgent. Regards Rajib Chatterjee 9830120208 On Saturday, 5 November 2022 at 07:07:03 pm GMT+5:30, wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to As per our telephonic conversation sorry you faced this issue I would like to inform you that I have initiated your refund of INR 27987, which will be credited back to the bank payment source within 7-14 working days of booking ID:VQGX0583. Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨 Stay peachy, stay safe! Regards, Asish Thakur Guest Experience Team Oyo On Sat Nov 05 11:54:40 GMT 2022 wrote: Reminder 4 Dear Concern, Awaiting for my refund credit for long time.Not getting any respond from OYO end. This is for record. Regards Rajib Chatterjee 9830120208 On Friday, 4 November 2022 at 05:02:14 pm GMT+5:30, Rajib Chatterjee wrote: Dear Concern, I have yet not received my refund amount of Rs 27987 against by booking ID  VQGX0583 & Ticket ID: 2909669385. 1. On 22nd Oct’22 Ankita(Guest Experience Team) confirm my refund amount of Rs 27987/- after discussion with all related concern.(All related supporting conversation with me for future process). Basis confirmation from your team only I have paid full amount without staying any day in Hotel Gangotri OYO -9344(Booking for 22nd to 27th Oct’22) 2. On Sun, 23 Oct 2022 at 10:33 am, your team asked me to share bank details for refund of Rs 27987 . I have shared my HDFC bank details on same date. 3. On 26th Oct’22 Dona- (GUEST EXPERIENCE MANAGER-OYO) confirmed my refund amount of Rs 27987/- and ask me to wait 7 working days. 4. Again, on 27th Oct’22 your Team confirm payment would get credited within 7 to 14 working days This is not at all expected and appreciated – hence you are requested to refund my Rs 27987/- on priority . I look forward to your refund and a resolution to my problem, before going to Consumer court, Media, Twitter, Facebook & Escalation directly to Top Mgt( Ritesh Agarwal & others) NB:- I am extremely Dissatisfied (Rating 1) with service by your "Guest Experience Mgr- Sweety" Thanks & Regards, Rajib Chatterjee +91 9830120208 On Thursday, 3 November 2022 at 03:39:25 pm GMT+5:30, Rajib Chatterjee wrote: Dear Sweety, Guest Experience Officer I have been coordinating with your team for the past 2 weeks, however the problem is still to get resolved. • On 23rd Oct, your team have requested for bank details which was shared immediately. • From 22nd to till date your team confirmed that the refund has been initiated and should get credited within the next few days. • On 27th Oct, it was again reconfirmed that the refund process has been initiated. • Post several follow-ups, suddenly on 31st Oct, you change your stance and mention that the refund process is not possible. This is not at all expected and appreciated – hence you are requested to involve your Seniors in resolving the issue and at the same time, share your escalation matrix. Oyo has a brand value – it is really disheartening in that manner in which you have handled the matter so far. Thanks & Regards, Rajib Chatterjee +91 9830120208 On Monday, 31 October 2022 at 04:09:38 pm GMT+5:30, Rajib Chatterjee wrote: Dear Concern, Please find below my contact details Rajib Chatterjee 9830120208 Regards Rajib Chatterjee 9830120208 Sent from Yahoo Mail on Android On Mon, 31 Oct 2022 at 2:35 pm, [email protected] wrote: Hi sir please send your contact details regards Oyo team On Mon Oct 31 06:12:26 GMT 2022 wrote: Dear Concern, Case might approach towards Consumer court and media where after confirming payment process of Rs 27987 under below documented mail. Please update my payment status before this case approach towards complaints. Regards Rajib Chatterjee 9830120208 On Monday, 31 October 2022 at 11:26:30 am GMT+5:30, wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to ( As per policy, I cannot initiated the refund due to early check-in ). Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨 Stay peachy, stay safe! Regards, Sweety Guest experience manager, OYO. On Sun Oct 30 15:20:45 GMT 2022 wrote: Reminder 3 Please confirm date of my refund (Rs27987 ) in my HDFC bank a/c which is mentioned in the mail on priority. Regards, Rajib Chatterjee 9830120208 On Saturday, 29 October 2022 at 12:50:37 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 2 Dear Concern, I am waiting for long time .Please update on priority. I am not getting support from your team. Case might approach towards complaints. Regards Rajib Chatterjee 9830120208 9830120208 On Saturday, 29 October 2022 at 12:27:18 pm GMT+5:30, Rajib Chatterjee wrote: Reminder 2 Please update... Sent from Yahoo Mail on Android On Fri, 28 Oct 2022 at 2:38 pm, Rajib Chatterjee wrote: Reminder 1 Please update... Sent from Yahoo Mail on Android On Fri, 28 Oct 2022 at 9:56 am, Rajib Chatterjee wrote: Dear Concern, Request you to please update the refund status as the amount (Rs 27987) stil not credited in my below HDFC A/C. Regards Rajib Chatterjee 9830120208 Sent from Yahoo Mail on Android On Thu, 27 Oct 2022 at 1:33 pm, [email protected] wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue: Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to (Resolution Provided). As I can check, we have already initiated the refund of INR 27987.0 as per your concern, regarding this booking ID: VQGX0583, and it will be credited within 7-14 working days to your payment source. Lastly, we have a have a teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitised abode soon 🤗🏨 Stay peachy, stay safe! On Thu Oct 27 05:45:38 GMT 2022 wrote: Dear Dona, As discussed yesterday, I have already wait 24 Hrs as per your confirmation and 7 days from 22nd Oct22 but yet not amount INR 27987 credited in my below HDFC a/c which i have shared in trail mail. Please update the payment status on priority. Regards Rajib Chatterjee 9830120208 Sent from Yahoo Mail on Android On Wed, 26 Oct 2022 at 11:13 am, [email protected] wrote: Hey there! Good news! We've resolved your concern regarding Payment/Refund status issue:Status of Refund. Customers are in the ❤️ of everything we do and your feedback has allowed us to I would like to inform you that your refund will initiated INR 27987 which will be credited back to the source within 7-14 working days of booking ID: VQGX0583 so please wait for 24 hours. Lastly, we have a have a teeny tiny favor to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app. We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨 Stay peachy, stay safe! Regards, Dona GUEST EXPERIENCE MANAGER OYO On Wed Oct 26 04:59:59 GMT 2022 wrote: Dear concern, Please check and update the status. Please confirm on priority. I am unable to track status in OYO app. Please guide. Regards Rajib Chatterjee 9830120208 Sent from Yahoo Mail on Android On Sun, 23 Oct 2022 at 10:46 am, Rajib Chatterjee wrote: Dear Concern, Thanks for your prompt support. Please find below my bank details for refund 1. Beneficiary Name -RAJIB CHATTERJEE 2. Account Number -00141140029124 3. Name of the Bank -HDFC BANK 4. IFSC Code of the Branch -HDFC0000014 Regards Rajib Chatterjee 9830120208 Sent from Yahoo Mail on Android On Sun, 23 Oct 2022 at 10:33 am, [email protected] wrote: Hey GUEST ! To initiate your refund for INR @@@ against VQGX0583 at the earliest, we will need the following: 1. Beneficiary Name -RAJIB CHATTERJEE 2. Account Number -00141140029124 3. Name of the Bank -HDFC BANK 4. IFSC Code of the Branch -HDFC0000014 If the account name is different from the booking name, then we'll need a declaration that states that you want the transaction to be made to the Account Holder. In case of joint account holders, we'll need the names of all beneficiaries as well. The amount usually takes 7-14 working days to be processed, but we'll try our best to get this done on priority 🙌🏻 If you have any further query, please reply to this mail or call us at . You can even write to us at [email protected]. Stay peachy, stay safe!" No virus found in this incoming message.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2022

OYO Rooms Customer Care's response Hi Rajib, this is certainly not the experience we want you to have with us. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Nov 21, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

Nov 23, 2022

Updated by rajibc30 Dear Concern,
I have getting confirmation from OYO against my refund Rs 27987/- from 22nd Oct'22. Now again resolution came to my mail ([protected]@yahoo.com) that I have to wait 7 to 14 working days. This is absolutely harassment from such high reputed organisation . Please intervene urgently before this approach to Consumer court, Twitter, Facebook and media with details documented mail and call from OYO.
Regards
Rajib Chatterjee
[protected]
[protected]@yahoo.com

Nov 26, 2022

Updated by rajibc30 Dear Concern

Yet not received my refund of Rs 27987/- after 35 days. Please update

Nov 28, 2022

Updated by rajibc30 Dear Concern

Please assist for refund.

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rajibc30

from Kolkata, West Bengal

Dec 5, 2022

I have been calling oyo from over past 1& half months for my refund of Rs Rs 27987/- but i haven't got my refund after getting “N” numbers of assurances from OYO end.
Trust case will escalated to OYO top Mgt, Media, Facebook, Twitter and Consumer forum if I not get my refund within 7 days.
Rgds
Rajib Chatterjee
[protected]

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Riteshrokade007

from MUMBAI, Maharashtra

Jan 13, 2023

27k???

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I have paid rs.689 through paytm to oyo app on 17 Nov 2022 to book hotel in Maikeri. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they are not helping. Simply keeping call on hold and disconnecting the call. I'm frustrated after communicating multiple customer care members.

This behavior is not a tall accepted and i want my money back. Oyo customer care is worst

+1 photos

Nov 17, 2022

Complaint marked as Resolved

Posted on twitter. Got call from customer care. Refund got initiated.

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 18, 2022

Verified Support

Hi, we are glad we could assist you. ~Han

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An amount of Rs. 1233 was deducted from my account today. I called the customer care, I didn't get any positive response. The booking is nowhere to be seen in my account. Nor was any Booking ID generated.

+1 photos

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 18, 2022

Verified Support

Hi, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Team Oyo

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Address: 25, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002

Hi Team,

I have booked a room on 15th Nov 2020 with booking ref no. BA1Z9044. I have paid the amount in full via OYO RUPEE and i see that the booking is on hold.

15th Nov after 5 hrs of on hold - After talking to customer care team multiple times, they say we have cancelled the order and you will get email / whatsapp / message. I did received email but the email says refund amount is 0. When I asked the same, then no response form them. They were trying to make one more booking via UPI.

17th Nov - Again called CC for the refund status that they issued on 15th as above. He again says, he is refunding and I will get email. I got the same email and the refund amount shows 0.

I feel cheated by OYO by taking the full amount and not confirming / refunding the amount.

+5 photos

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 18, 2022

Verified Support

Dear Guest,

We regret the inconvenience caused. This is not an experience we want our guests to have with us. Rest assured, our concerned team will get this checked and connect with you soon.

Regards,
Team OYO

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Address: Gurugram India

I have booked a hotel on oyo with ID HRK32397 on 15.11.22 and make online payment of Rs 1628.00 On arrival at hotel the manager refused for check in and asked to deposit Rs 5200.00 for booking.
When complaint at customer support they failed to provide any property to check in and initiated a refund of Rs 1628.00
Later it was found that refund transaction failed and they didn't returned the amount.
Its very disappointed service of oyo rooms and faced issues with booking as well as on refund.
First hotel manager refused for check in
Second didn't refund the amount
Third didn't connect my call with any executive when called on [protected]

+2 photos

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 18, 2022

Verified Support

Hi Sanjeev, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 18, 2022

Verified Support

Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

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I have booked a hotel with booking ID HRK32397 on 15.11.22 and make online payment of Rs 1628.00
On arrival at hotel the manager refused for check in and asked to deposit Rs 5200.00 for booking. On customer support they didn't get any solution and initiated the refund of amount.
On same day On checking it was found that they initiated the refund process but failed. Later again tried to talk customer care but the no provide On app [protected] didn't connect the call with any executive and disconnected again and again.
First thing faced a lots of problems at hotel where denied for check in and second didn't get refund third didn't connecting with customer support.
Very disappointed with all it.

+2 photos

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I booked OYO from official website on 4th October and paid ₹21123 in advance for a 23 nights stay (lunch included) from 9th October-2022 to 1st November-2022. Since 9-Oct-2022 was my check-in date, I checked-in on 9-Oct-2022. After checking in I came to know that the hotel doesn't provide meals. Then on October 16 I initiated a request to shorten my booking through customer support as I don't see any option in web and mobile app to modify existing booking. I spoke to customer support to shorten my existing booking including meals related issues and then my checkout date was 18-Oct-2022. And according to Oyo policy I will be charged for 1 night extra for mid stay cancellation. For the same I got an acknowledgement mail from OYO that OYO has received my request.
I checked out from the hotel on the mentioned date 18-Oct-2022 as discussed with support. After a few days I didn't see any updates on my request and I haven't even received confirmation mail from Oyo for my request. So I contacted customer support to check further progress and refund related queries. They told me my ticket is in progress and I would get the refund after the check-out date as it is an automated process which would take time and assured me that, even if I do not get the refund after November 1, I can contact OYO customer support. Also system shows incorrect information as i already checked out on October 18 but somehow it's not updated in their database.

I have tried multiple times to connect with their support but my call diverted to higher authority and it does not connect. I mostly wait for more than 10 minutes and call disconnect automatically. Now I realized my call does not connect at all. Don't know if they are going to give me refund or not.

+2 photos

Dec 23, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2022

OYO Rooms Customer Care's response Hi Avinash, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

Verified Support

Nov 18, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance

Team OYO

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25শে সেপ্টেম্বর Oyo দ্বারা 940 টাকা ফেরত দেওয়া শুরু হয়েছিল, এমনকি 1 মাস পরেও আমার অ্যাকাউন্টে আমার টাকা জমা হয়নি৷ আমাকে oyo দ্বারা মেইল করা হয়েছিল, অ্যাকাউন্ট নম্বরের জন্য জিজ্ঞাসা করা হয়েছিল। আমি 3 বার অ্যাকাউন্ট নম্বর দিয়েছিলাম ।আমাকে প্রতিশ্রুতি করা হয়েছিল মেল করে যে টাকা ফেরত দেওয়া হবে, কিন্তু দেওয়া হয়নি। 1 মাস অতিবাহিত হওয়ার পরও, আমি টাকা পাইনি।আমি ওয়ো কেয়ারকে অনেকবার ফোন করেছি, কেউ উত্তর দিতে পারেনি। বারবার কল কেটে দিচ্ছিল।এখন oyo বলছে আপনার refund রিজেক্ট হয়েছে।আমার সাথে এক মাস ধরে স্ক্যাম করেছে oyo।অনুগ্রহ. নিশ্চিত করুন যে 940 যত তাড়াতাড়ি সম্ভব ফেরত দেওয়া হয়েছে। এবং নিশ্চিত করুন যে ওয়ো আমার সাথে করা এই কেলেঙ্কারীর জন্য সঠিক শিক্ষা পায়।
25Śē sēpṭēmbara Oyo dbārā 940 ṭākā phērata dē'ōẏā śuru haẏēchila, ēmanaki 1 māsa parē'ō āmāra ayākā'unṭē āmāra ṭākā jamā haẏani āmākē oyo dbārā mē'ila karā haẏēchila, ayākā'unṭa nambarēra jan'ya jijñāsā karā haẏēchila. Āmi 3 bāra ayākā'unṭa nambara diẏēchilāma.Āmākē pratiśruti karā haẏēchila mēla karē yē ṭākā phērata dē'ōẏā habē, kintu dē'ōẏā haẏani. 1 Māsa atibāhita ha'ōẏāra para'ō, āmi ṭākā pā'ini.Āmi ōẏō kēẏārakē anēkabāra phōna karēchi, kē'u uttara ditē pārēni. Bārabāra kala kēṭē dicchila.Ēkhana oyo balachē āpanāra refund rijēkṭa haẏēchē.Āmāra sāthē ēka māsa dharē skyāma karēchē oyo.Anugraha. Niścita karuna yē 940 yata tāṛātāṛi sambhaba phērata dē'ōẏā haẏēchē. Ēbaṁ niścita karuna yē ōẏō āmāra sāthē karā ē'i kēlēṅkārīra jan'ya saṭhika śikṣā pāẏa.
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940 refund started by Oyo on 25th September, even after 1 month my money has not been credited to my account. I was mailed by oyo, asking for account number. I gave the account number 3 times. I was promised by mail that the money would be refunded, but it was not. Even after 1 month passed, I didn't get the money. I called Oyo Care many times, no one could answer. Repeatedly cutting calls. Now oyo says your refund is rejected. Oyo scammed me for one month. Thanks. Make sure the 940 is returned as soon as possible. And make sure wo gets the proper education for this scam he did to me.
BOOKING ID--D4CA9749

PLEASE SOLVE MY ISSUE AS QUICKLY AS POSSIBLE

+18 photos

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2022

OYO Rooms Customer Care's response Hi, we have checked at our end and would like to inform you that refund got failed due to invalid bank details and we would request you to help us with the correct bank details over the mail so that we can help you further.~Team Oyo

Nov 18, 2022

Updated by Rou123 Even though I have repeatedly given the correct bank details, it is being told that it is wrong. I myself have successfully sent money many times from other places in the account details that I have given, there is no mistake. So why is it being repeatedly told that I have given wrong details even though I have given correct details? I have given this 3 times. Am I giving wrong three times? It is being said wrongly by oyo.

1. Beneficiary Name - ROUNAK NANDI

2. Account Number - [protected]

3. Name of the Bank - STATE BANK OF INDIA

4. IFSC Code of the Branch - SBIN0000008

Nov 18, 2022

Updated by Rou123 Bank details

Nov 18, 2022

Updated by Rou123 In which mail I will send my bank details?

Nov 20, 2022

Updated by Rou123 Please do the needful and tell me what should I do?

Nov 20, 2022

Updated by Rou123 It's been almost more than a month since I heard from Oyo that I will get refund but nothing is happening. please help

Nov 24, 2022

Updated by Rou123 Not yet received my money

Nov 24, 2022

Updated by Rou123 Please give me some resolution

Nov 27, 2022

Updated by Rou123 Pls give some resolution

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R

Rou123

from Kolkata, West Bengal

Nov 17, 2022

940 refund started by Oyo on 25th September, even after 1 month my money has not been credited to my account. I was mailed by oyo, asking for account number. I gave the account number 3 times. I was promised by mail that the money would be refunded, but it was not. Even after 1 month passed, I didn't get the money. I called Oyo Care many times, no one could answer. Repeatedly cutting calls. Now oyo says your refund is rejected. Oyo scammed me for one month. Thanks. Make sure the 940 is returned as soon as possible. And make sure wo gets the proper education for this scam he did to me.
BOOKING ID--D4CA9749

PLEASE SOLVE MY ISSUE AS QUICKLY AS POSSIBLE

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #0

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #1

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #2

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #3

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #4

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #5

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #6

Even after one month refund amount is not credited for booking id- D4CA9749 - Comment #4071146 - Image #7

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Address: Gurgaon

Hi team,

it's been more than 4 months and still my refund not processed. Below are my 2 booking Ids and their respective ticket raised.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: XO2M5955 | Resource: Booking

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: HOAJ7670 | Resource: Booking

Regards,
Gaurav Chugh

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 17, 2022

Verified Support

Hi Gaurav, it’s never our intention to cause any disruption to our customers and regret the inconvenience caused. Please be assured that we have escalated the issue.~Team Oyo

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 18, 2022

Verified Support

Hi, we tried to contact you over a call multiple times but could not connect. Further, as checked, our team has sent you an email on the registered email address. We would request you to check the same. For any further assistance, please feel free to write to us.

Team OYO

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Address: 1213 east chowkidinghee near vivekananda Kendra vidyalaya, v.k.v path

Today I booked a hotel and paid money of 706 and 805 both time but the booking was not confirmed but my money has been deducted from my account.

+2 photos

OYO Rooms customer support has been notified about the posted complaint.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 17, 2022

Verified Support

Hi, please share the transaction screen shot and your registered contact details to enable us to assist you. ~Team OYO

OYO Rooms Complaints & Reviews

File a complaint to OYO Rooms

OYO Rooms reviews & complaints page 30

Status of refund

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Refund of Money against not given room to me

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Charged extra amount on their townhouse hotel Krishna.

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Refund not received since 3 months

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Hotels denied check in but not refund my money

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Booked room From Oyo but rooms was not available.

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Booked room but room was not available.

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The hotel charged extra money for staying

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Refund not received / poor customer service regarding refund.

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Refund not happen even after 14 working days for book ID: WCIP9828

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Refund initiated against cancellation but not credited-Bookin ID: VQGX0583Ticket ID: 2909669385 -

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OYO Rooms Money deducted But booking Not Done For Me

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Booking not confirmed/refund not processed

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Booking is on hold after full payment via OYO Rupee

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Refund of booking

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Refund of booking

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Regarding Refund on booking ID IN6J0596

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Even after one month refund amount is not credited for booking id- D4CA9749

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Refund not processed till date

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I had done payment but my booking is not confirmed and they had not refunded

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