OYO Rooms Complaints & Reviews

Booking No. OATF4298
OYO 19822 Rgp Residency,
Date: Tue 25 Dec, 2018, 4:54 PM
Status:Booking Confirmed

I have book above mentioned hotel for my visit at kodaikanal, unfortunately I had very bitter experience, upon my arrival at kodaikanal after a long journey, no room at said hotel. I found my inbox regarding the cash refund of booking amount (ie. 50% of online paid in advance) later on confirming I check...

Hi,

I had a tour plan booked for dooars package (Id :- pkg-pwmt4957) from 22nd dec to 26th dec, please find the attached tour plan committed to me by the oyo travel agent
I had a very pathetic experience in the entire trip, please find below the concerns :-

1. The following sight-seeings were mentioned in the tour plan for day 2 but were not shown :- samsing, murti village
Reason given, that there...

Good afternoon,

I would like to ask for a refund for my paid bookings as the room that i booked was not available and oyo team also failed to check me in at another hotel nearby on the date 22 december 2018 - 23 december 2018. This refund also suggested by the team. I shall get refund of rm88.

Booking id: jxqi9614

I have sent an email to yours but i did not received any confirmation that you...

I had submitted this complaint on Consumer complaints details as below:

Oyo Rooms — denial to provide rooms in spite of booking for 2 days

Mangesh Gagare on Dec 11, 2018
We had booked rooms at oyo 3588 sanjivani resort for 2 nights, booking no. Ptlc3501 through oyo rooms which was confirmed vide email, sms & a telephonic call from oyo on the day of checkin.
However when we reached at hotel...

Hi, i had a booking on 24th december, 2018 in ni akbaro suites with booking id - kevy3168 but on reaching the hotel i was told in reception that my room got cancelled. I tried reaching out to customer care, but representatives were making fool of me keeping me online for transferring call and then disconnecting it.
I clearly remember few names like naveen, amit etc who attained my call.
This is my official complaint against...

I booked a room in oyo 15941 jasol heritage, with booking no. Ozye8571 on 21st december.
The booking was from 23rd to 24th december.

Without any prior information on whatsapp or call, the hotel got changed. And when i reached at oyo 15941 jasol heritage, manager told me that there is no booking with your name.

I called oyo support 4 times and the response i got was "you have booking in another hotel oyo...

Room tariff was excess charged in compare to tariff as well as no kitchens in hotel to provide food. I lodge a complain in customer service but no support oyo my phone was keep on hold. I paid full payment in advance through my credit card. Its really foolish to pay in advance.in comparison to other websites travel i have a bad experience with oyo no customer service helping. Only they are giving false assurance that we will shift to another...

I booked a room (Booking id ejys4920) for 23rd dec at hotel golden nest (Oyo 8678). When i reached there with my family, i found there is no parking facility at the hotel for the 4 wheeler and the hotel is not as per the expectation.

I managed to find a hotel (Oyo 3958) near by having all the facilities i anticipated and requested oyo team to transfer my accommodation. It took 5 calls and 2 hrs to get this done. Meanwhile me...

Disgusting service of oyo front desk is not capable enough to handle the issue.
After multiple calls made at call centre no one is concerned put on hold for long time and got disconnected. No 1 is responsible to look after the issue.
Transferring the call all the time normal queries of customer is not able to solve by front desk.
Very worst and pathetic experience i had. No recommendations to any customer.
...

My husband booked a room in oyo 12972 hotel krishna castle from 24th to 26th dec. By manoranjan hota name. But when we reached the hotel no rooms were vacant. Can you arrange a new room in near by location asap.
This is not accetable by oyo as after a long journey when we book a room for stay and its not available for which we have already paid. To whom i may concern this.

Please contact asap
[protected]...

I have booked a room on 30 nov 2018 through oyo at wave international hotel jamshedpur,, and did online payment,, when i went to hotel they denied to accept booking because there was some payment issue between hotel and oyo. Then i called customer care of oyo, and asked for solution executive and senior manager assured me about refund of my money within 14 days. Today its almost a month but still i have not got my money back....

Still my issue is not resolved where is my refund? After it have been a 1 month, but still my refund has not initiated, as mr. Pankaj tiwari from oyo promised me for refund of my amount rs. 2819 with the booking id bjot0735, but there is still no actions taken. If you cant do me favour kindly reply me... Or else say something regarding to my issue... So many times i raised the compliant but still not resolved, if you didnt understand, ill...

Its very regreting to say that i have experienced most worst service so far. I was denied hotel inspite of paying full charges at site the hotel staff denied the room. The oyo customer care without solving any problem refunded only rs270 though i have paid nearly rs1900. I was forced to stay away from the hotel. Is this a service oyo provides to the customer?. Its very shameful to say that. At last i request you to kindly refund my full payment...

When i have booked a stay for two days from 21st of december to 23rd of december 2018 my billing amount was rs 8160 at digha (Amantran resort).
At the time of check out billing amount showing 8640... Could not find the exact reason for such difference in the billing amount.
Disgusted with the service.. I asked for the complimentary breakfast as well and that was also not provided. When i asked the hotel management they were...

From yesterday onwards i had complaints several times regarding oyo flagship 15476, near crocodile park. Your executive not respond my phone calls, keep my calls on hold. Hotel not provided wifi, hot water etc. Booking for three persons but not provided big room, gave extra matress on floor. Toilet is not also properly cleaned.
Want to shift to blue mix property, where the rooms are nice.
So my last request u to do needful,...

I have been asked for oyo property shoot in visakhapatnam, after the work has been finished they we're not responding to my calls and using my photographs...in their sites... With out payment. I have done a total of 6 property shoot for this oyo, no proper response from executive, co responding authorization... It's been more than 4 months still now they are ignoring my request and payment......

I booked a room in hotel named journey inn yesterday ie, on 21st december 2018 using oyo app, even after 3 hour of long and rigorous search for the hotel there on 22nd december 2018. I could not find the above mentioned inn in mussoorie (Uttarakhand). Owing to their worst service our tour got spoiled. The contact number they send us was invalid.
This is ridiculous. I want my full money back and also compensation for the stress caused...

I opted for a membership from oyo called wizard membership on 22nd sept 2018 on booking id jgqt3647, i was getting 10% discount as part of membership as i have opted a hotel as wizard base. Bt suddenly on 18th nov i was not getting 10% i was only getting 5% and after that every booking i got only 5% on 7 bookings (Booking ids are attached in ss).
So there is total of (126+108+95+152+46+168+138) = 833rs loss in total even after paying...

Dear oyo team

I have book trip of and man nicobar, this is my package number pkg-bqpz9412.

When i have booked trip of andaman nicobar, i have given thirty thousand rupees advanced booking amount. But suddenly my marriage cancel also my father expire. I have spoke and mail 12 november 2018 to mr. Danish your oyo executive, this is problem i have faced so that cancel my trip.

When he has been dealing...

I have booked a room from oyo app yesterday, complete details as follows,

Dear varun rana, your oyo captain is looking forward to host you for confirmed booking ndqx2315 at oyo 23460 the first hotel. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 21st dec, 12 pm onwards
Check-out: 24th dec till 11 am
No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults
Hotel...