OYO Rooms Complaints & Reviews

Dear
I made booking on 28th December 18 morning it’s my booking I’d SMRZ2806 by default booking made for 2 days, I want for 1 days as you can check my previous bookings series I made calls to your customer care on 28 December 11 pm for change this fault I got replied we had a policy that u can change but u have to pay all that amount for two days bookings if this is your policy to cheat that customers then I am sorry to oyorooms that I am never take any services in my life from oyorooms ever been exist your system and all my families of with you to withdraw oyo service and I will post this ridiculous policy to all social media. By message BEWARE OYOROOMS CHEATS BY HIS POLICIES

My booking reference is BMJF1563 at OYO 15454 NG regency Munnar.
I am a first time customer and booked through OYO as I had heard a lot of good about you but it turned out to be completely opposite.
I made online booking for 3 days at above property for 3 adults on 27.12.18 morning. The rate was 7028 for 3 days and I deposited an advance of Rs 1757. We checked in the room at around 5:00pm. However the room was very bad with foul smell, the blanket and towel were stinking. The room was very small. I told the manager about that and he told that he will rectify the problem, thereafter we went out and came back at 9:30 pm but the problems remained as such. I then informed your team through mail and also called them thrice between 10:00 PM to 11:00 PM. Each time I was told that my problem will be solved and I will receive a solution and call within 5 minutes, however nothing happened. I then mailed the corporate office through escalation matrix at around 11:30 pm however there was no response.
I would also bring to your notice that I had booked for 3 adults however no extra bed was provided till 11:30 PM and that too only mattress and the extra blanket which was provided was stinking.
Again today morning I called the corporate office twice but each time they told that it pertained to other team and they transferred the call but each time the call got disconnected as no one picked up the phone.
I then called thrice the team leader through landine, they responded and told the same things that I will receive resolution and call back within 5 minutes, however there was no response.
I finally told them to either shift me or cancel my booking but they did neither
Then the breakfast in the morning was equally bad as hot sambar was brought in polythene and idlis in newspaper.
Thereafter I was left with no option but to vacate the room
I moved the reception and told the manager that I am vacating and will pay the balance of one day. However he told that I will have to pay the entire amount of 3days which I refused. Then he called other staff and started misbehaving and even tried to hit me and manhandled me.
Thereafter I had to call the police. They sorted out the matter by telling the hotel staff to accept the remaining payment of one day i.e Rs 580 as I had already made payment of Rs 1787 online and thereafter escorted me out of the premises. I have even video recorded the manhandling part and you will be shocked to see that, however I not sharing that with you. During this episode I again called your team however there was still no help.
To say the least your service has been found lacking in every sphere.
I was then forced to find out another room in a nearby hotel for next two days and also wasted a lot of time as instead of visiting this beautiful place I was kept engaged by your staff without any help.
You can imagine what could have happened had the police not intervened.
With regard
Dr Amit Lathwal
Additional Medical Supdt AIIMS Trauma Centre

0n 13 th october i enqired about hotels in udaipur through oyo and made payment of inr 3304 against two family room booking in hotel otbit udaipur 10243. Booking was confirmed on 15 th of october with reference no orud [protected]. But on 27th morning at 8.00am when we went there orbit people at reception told that there was no booking on my name. We were helpless with amy 75 years mother and two children. They refused to have any booking as they told they have not received any payment on this booking. I had to face tremendous trou ble in an unknown city. I want proper justice and my refund of my money which i paid against advance. Or i will go to consumer court to lodge a complain. I have a bitter experience with oyo.

Hello,

Below is the deficiency in service by dk inn:

1. I made a booking for oyo 11368 dk inn in kolkata from 22.12.2018 till 25.12.2018 vide booking id: rzuv0761. I am also an oyo wizard gold member. I was promised the amenities (Including refrigerator) attached herein as annexure 1.

2. I checked in around 5 pm on 22.12.2018 as my train from delhi was late. I informed them about the late check-in by calling them in their landline number from the train itself. I was allotted room no.401 as is evident from their email dated 22.12.2018 after i checked-in which is attached herein as annexure 2. The room was very shabby and not well lit and unhygienic. It was not the room that i was promised as it did not have all the amenities as mentioned in para 1. I had an extra double bed and it was evident that it was not a double-bed room that i booked for. I complained about it and they said that all the double-bed rooms are booked and they will be able to allot me another room only on the next day i. E 23.12.2018.

3. After insisting, they allotted me another room no.405 which they did not update in the oyo system as it was still showing room no.401 on my oyo app. I have clicked some pictures of the room key and door to make it evident that they allotted me room no.405 and which is attached herein as annexures 3a, 3b and 3c. We just shifted our luggage from our previous room to room 405 and went out for dinner. The wall behind the bed was damp (Please see annexure 3d). After coming back from dinner, i went to take a shower and saw that light of the washroom was directly connected with the geyser. When the geyser was on then only the lights were on otherwise not (Please see annexure 3e, 3f, 3g and 3h). The exhaust fan was not working (Please see annexure 3i). The knob of the shower was broken (Please see annexure 3j) so i had to take shower in the dirty bucket which was kept there. I did not complain at that time as i was already in the washroom. I called the emergency number mentioned in the chart pasted on the almirah (Please see annexure 3k), he said that he left oyo 3 months back. So i complained to oyo customer care who said they with speak with the property manager. So, the first night is over.

4. Now the next morning they allotted me another room room no. 404. I went for an exam in the morning so i did not try the shower. After coming back from my exam, my friend told that the water pressure from this washroom shower is so less that she had to use the bucket here also for taking a bath. I complained to the manager over the phone and he got furious and abused me and said that i am not satisfied with any room. I went out for lunch and also to contact my oyo captain who gave me an option to shift me to another oyo property nearby within an hour.

Below is the deficiency in service by oyo:

1. You gave an emergency contact number of a person who left oyo, 3 months backs. What would have happened if i was in some critical emergency?

2. Mr. Arka mukherjee, my oyo captain was an amazing person. He offered me almost every and all kind of help until i checked-out on 23.12.2018. When i complained him about my experience, he offered to visit dk inn and shift me to another nearby property and to adjust my one day rent with some gift coupons. When i agreed to shift, he said that no nearby properties are available so i will have to stay there itself and to check-out and book some other hotel on my own. He assured that since it was around 4 pm so he can ask the manager to charge me only for 24 hours and he will refund me he remain 2 days amount, suspend/de-list dk inn from oyo platform, etc and many other false promises.

3. After i checked out, the hotel manager said that 30% for day 2 will be deducted and rest will be refunded by oyo. I did not pay heed to him as mr. Arka banerjee assured me that my 2 days amount will be refunded.

4. I was shocked after i got an sms from oyo that an amount of just rs.1344 will be refunded. I enquired and they said that early checkout charges of rs.2167 has been deducted from my total. I tried to connect to arka banerjee many number of times but the executives were not connecting me to him but this was not the case pre-checking out. He was available every time i called and the executives connected me to him. This is cheating and forgery.

I would like to say that since there was so much deficiency in the service provided on the first day of my stay itself, hence i was forced to check-out early which was not my fault.

I would request you to please look into the matter properly and refund me the outstanding amount of rs.2167.

I would also request you to terminate my wizard gold membership and refund me rs.399 which i paid for the membership. If this is how a gold member is treated and cheated, i don't know how others are treated.

Its very pathetic experience under oyo rooms, never ever expected this find of hospitality. My booking reference number xize6783. This they had cancelled before my check in, i had choosen the 3 people and they even confirmed it. But at the time of my check in they made changes and cancelled with out my notice. Very bad experience. Just bring this notice to higher authorities.

My package id is tliu1408. Ishita thakur got ready our package.in all the hotels rooms were inappropriate.in orient hotel bathing water was not good. Hotel subadev was not having drinking water.in hotel it south estate residency there was issue of room.
What profit did i get by taking your package? When i reached chennai i messaged ishita thakur to call me but she didn't. Location of hotel subadev was dirty. All over we didn't liked your service. It was very poor. The service of ishita thakur was very inappropriate for us.

I have booked a room for 27.12.18 to 30.12.18 with an assured availability of a sea view room. We reached the hotel and got to know that no sea view room will be provided to us. We had made a full payment for this stay, i.e. 11, 432/-. Now we need to check out after one day and need the refund of rest of the 2 days. OYO customer care is keeping our calls on hold for more than 15 mins every time we call them regarding this issue and then they are disconnecting the call. This is absolutely unethical and fraudulent kind of service by OYO. If the refund does not happen soon we will take legal actions against OYO and also post this issue in all the travel sites as well as social networks with the nasty room's photographs attached to it. We are being cheated .

This is my third booking from oyo and i experienced unexpected horrible hospitality.
I booked 1 room for 3 persons from 25th to 26th (Check out), in which the service what i received from *oyo 5227 hotel new bharat* in nainital, uk. Are unexpected and worst one which i never expected from oyo till date.
Following issues are:
worst staff, arrogant attitude
unclean room for check-in
no amenities provided by the hotel, such as soap, shampoo, towel and etc.
greysar not working from the day we check in and they just only provide one 5ltr of warm water in the temperature of 2 degrees in nainital.
without my permission they taking my phone for cross-checking the hotel price through the app but that staff cleverly submitted 5* review which is very annoying.

*, in brief, this hotel is so horrible that i will not recommend this hotel for my enemy also.
This is my booking id:hbsy7831

Oyo should check their hotel before they listed those on their website.

Complaining about the irresponsiblity of oyo and it's partner hotel the garden view (8307), jaipur. We booked two rooms in this hotel one month before and and confirmed booking through paid full money. When we reported the hotel early morning today, manager informed to come by 12 noon. Then we reached the hotel the right time but hotel not allotted after waiting two hours here. Hotel manager reported that it is fault of oyo and can't provided the right now. We are looking to move complaint through proper channel.

We booked hotel 'bansidhar' in somnath through 'oyo' 3 months ago but when we reached somnath on 27th of december. But when we reached at the hotel, the receptionist told us that he doesn't has any contact with 'oyo' and because of this we suffered a lot, with full family we were roaming on road for 1 hour and when we complaint to 'oyo' customer care, they told us that they can't help us in any way. At last we booked rooms in that same hotel at double rate.

Confirmed - oyo 8751 hotel shoba inn, booking no. Lspq3148

Oyo site is unreliable, hotel properties whom they represent are not in proper connection with them. I booked and paid online, also i had booking confirmation email. I hadn't reach midnight so at afternoon i called the hotel and tried to inform them. Hotel reception said my booking not confirmed whereas from oyo i had confirm booking email. I called oyo 3 times even had email communication, they assured me booking is confirm and i will get my room. At midnight when i reached the hotel, they didn't honored my booking saying they are not accepting any oyo booking. Rather solving case and providing nearby property oyo offered miles away garbage hotel or refund. Offcourse at midnight i could not go so far as well as other than refund no option. I had to take 4 times higher value property to to late hour check in at same location. Again repeating the hotel which was booked had room but didn't want to accept oyo booking. There were 3-4 more cases struggling at same hotel via oyo like me. Oyo customer care were just wasting time and had nothing other than refund. Even i alerted dumb customer care at afternoon but nothing they did

Please avoid oyo at all cost because refund is no solution specially when you have meeting planned and whole night spoiled and moreover to it paying multiple times of booking amount.

Painful experience and suggest everyone to avoid it at all cost

Hi, i stayed at oyo property at somnath vrajbhoomi..1st thing i observed it is highly overpriced i did not find worth spending 6000 rupees for a night to this hotel where there are 4* & 5* properties available in lesser rate. I thought being in service industry oyo customer care @[protected] would be able to help about this concern, however my experience is too bad it took too long to get connect with someone senior & after sharing my learning/experience there is no outcome. Since 50% was paid at the time of booking so they are just behind remaining 50% & least bother about any customer concern & arrogantly pushing for remaning amount as recovery agent which is highly unprofessional.

I have been an oyo customer from quiet some time now. Have been using oyo services for my official stays and was always delighted with the customer service and had been thankful to oyo for bringing a revolution in the hotel industry with your budget hotel in india.
I decided to try oyo for a vacation for the first time. It was a sudden plan with my cousins. I booked a oyo room in dharamshala, himichal pradesh on tuesday, 25th december 2018 for 4 adults in a 2 bhk self service appt (Booking id: fmgs3576) by paying an advance amount of rs. 2091. However, the booking was made for a 3 bhk as the property had a mandate to book the entire 3 bhk, however we just needed a 2 bhk, hence i called the customer care and requested them if they could cancel the existing booking and book an another 2 bhk property and adjust the advance amount in the new booking. The cc executive said that since it's midnight the ground field force is not available, he can't do anything until 9am in the morning. I called the customer care again and this time i was connected with mr. Saurabh and he assured me of some help by escalating the issue to the concerned department and informed me that i will get a call back before the check-in timing.
Being assured that oyo will certainly provide me with the solution, i started my journey from delhi to himachal pradesh at mid-night. On my way just to check if any modifications were made, i opened the app and got to know that my existing booking was cancelled (Which i never requested) and there was no new booking, plus i was charged with a cancellation charge that was more than the advance amount i had paid earlier. So now the situation was - i am on the mid way of my journey with my cousins including a female and get to know that i have no place to stay and i have been charged a cancellation fees. Nevertheless, i made a call to the customer care and asked them that with who's permission did they go ahead and cancel the booking? The oyo representative gave a funny reply saying that sir, you must have asked to cancel only then we would have cancelled your booking. I asked him for the call recording were i had requested for the cancellation, to which he replied that i would get a call back.
I got a call back after sometime and this time it was mr. Rupesh kumar00591519, who apologized for his mistake stating that he did not hear to the customer care executive mr. Saurabh who had escalated the call to him and due to miscommunication he went ahead and cancelled the booking. I asked him to re-book the property for me or if he can book an another property without me having to pay again. Rupesh apologized again as he said he is not allowed to do so, all he could do is take a re-fund request and asked me to book the property by paying the advance again, which was ridiculous. So now i was paying for oyo's mistake. Since it was a sudden plan, we were running short on budged and now i had to book a hotel by paying twice as the refund will take 14 days to be processed.
All the above conversation happened while i was in transit from delhi-himachal during midnight. With no options left, i had to book an another property (Booking id : bztq2479) were i reached by 2 pm tired of driving (Check-in time was 12 pm) on 25th december, only to find the property not ready. I had to wait out in the clillling winter with a temperature of 3 degrees with my cousins for almost 1 hour 45 mins till i got the property ready to check in. The property was not how it was described, the kitchen had only a few utensils making it hard to cook food, also there was no water supply until 7 in the evening, a thin blanket at a place with a decreasing temperature of -1 degree, requested a lot to get just one extra blanket (For 4 adults). I called the customer care to complain, the put me on hold while connecting the call to the property manager to resolve the issue and disconnected the call in between and never called back knowing that the guest is facing major issues with the property,
By now i was done with my patience, oyo had not missed any chance to irritate me, and wasted an entire day of my vacation left unexplored waiting at the property, eating what we could manage to cook with the minimum utensils and kitchen equipment's.
I never thought oyo would leave me with such an experience. It wasted, my time, money, energy and left me to deal with the problems they created. Lack of ownership of problems, lack of empathy, poor hospitality had ruined my entire vacation.
Ritesh, we are middle class people and make such vacations once in a while to have good memories and have peace of mind before getting back to the hectic schedule, this vacation involves hard earned money and precious leaves. I have all the recordings of the conversation i had with the oyo customer care which clearly states, all they had a sorry against my problems. I'm afraid i'll have to seek legal advice.
I, hope you will read this mail and acknowledge the issues i faced, work on them and assure that it does not get repeated with anyone else ever.

Prashant singh,
[protected].

I booked two rooms in bridge view hotel premium (Shimla), and under oyo with a view and mountain view. But i got rooms with wall faced, when complained to hotel staff, i was told the rooms are booked, even though i pre-booked room with a vey option i wasn't provided one.
Plus there's no proper hot water supply, tv is not working in a room.

I am not at happy with hotel and oyo service. I had hoped my stay will be pleasant but it hasn't been pelasant and happy at all.

I think you have a lost a customer, and otuers who could have been

We had booked a hotel oyo8100 for two nights stay in jaiselmer 27 dec to 29 dec. We got a call in the last min saying that the hotel is under renovation and we have to change our hotel and provided with not equivalent hotels. When we checked with the hotel, we got to know that they are not renovating. The experience with oyo is not been good. I would not recommend oyo for any booking.

Booking No. OATF4298
OYO 19822 Rgp Residency,
Date: Tue 25 Dec, 2018, 4:54 PM
Status:Booking Confirmed

I have book above mentioned hotel for my visit at kodaikanal, unfortunately I had very bitter experience, upon my arrival at kodaikanal after a long journey, no room at said hotel. I found my inbox regarding the cash refund of booking amount (ie. 50% of online paid in advance) later on confirming I check my oyo app, den I found my confirmed booking canceled, with out any information. I have been trying to contact with OYO 24x7 assist to address the issue, still now I cannot connect with any of the customer care executives giving automated reply "line Busy". It's really unprofessional and unethical kind of business from OYO, and I demand full refund of booking amount including the paid service amenities booked at hotel.
Looking forward..

Hi,

I had a tour plan booked for dooars package (Id :- pkg-pwmt4957) from 22nd dec to 26th dec, please find the attached tour plan committed to me by the oyo travel agent
I had a very pathetic experience in the entire trip, please find below the concerns :-

1. The following sight-seeings were mentioned in the tour plan for day 2 but were not shown :- samsing, murti village
Reason given, that there will be not enough time to cover all spots
Please note, the plan made by the concerned service provider (Sumanta) was such that we had no other option but to start the sight-seeing from 12:00 noon

2. The following sight-seeings were mentioned in the tour plan for day 3 but were not shown,
Chilapota, totopara
Reason given, that there will be not enough time to cover all spots.
Please note, ever after my multiple request made to driver to arrive for pick up at 9:30 am, the driver actually arrived at 11:30 am and also that was different person about whom i was not at all informed prior, and i had to constantly followup with the car service provider to get his details

3. The following sight-seeings were mentioned in the tour plan for day 4 but were not shown,
Buxa fort, rovers point, jayanti mahakal caves.
Reason given, that the provided car (Maruti alto) is not suitable to go the above mentioned spots
Please note, from day 3 our transport car was changed from maruti wagonr to maruti alto all of a sudden by the concerened car service provider (Papai bonik)

4. On day3 i was requested by the car service provider to provide the cost of patrol, which he should not have asked for

5. For the last 3 days i have been constantly trying to call oyo customer service ([protected], [protected]) to state my concerns, but each time my call was received by a different executives and no action was taken against my raised concerns

6. The behaviour of the service provider (Sumanta) and the car service provider (Papai banik) here at dooars was horrible, and when i tried to express my concern to them, they (Especially sumanta) replied in a very harsh and unprofessional way

7. The service provider did not gave us any helpful suggestions, rather misguided us to a forrest watch tower visit in gorumara jungle at an odd time, which cost me an unnecessary extra ₹2050 (For which i even didn't receive a receipt), and also resulted a late start of day 2 trip which inturn caused in the cutoff sight-seeing spots

As per the above issues my trip turned out to be a horrible experience rather than a memorable one
Also most of the sight-seens commited in the tour plan was not shown
Lastly, it caused me a lot of mental pressure to act as the coordinator between different parties (Service provider, car service provider, tour conductor, driver) to ensure some success in my trip
Due to these above issues and harassment i faced in the entire trip i demand a compensation from oyo

Regards
Riddhipratim bandyopadhyay

Good afternoon,

I would like to ask for a refund for my paid bookings as the room that i booked was not available and oyo team also failed to check me in at another hotel nearby on the date 22 december 2018 - 23 december 2018. This refund also suggested by the team. I shall get refund of rm88.

Booking id: jxqi9614

I have sent an email to yours but i did not received any confirmation that you have noticed or take any action further for my refund. It has been three days that your team does not reply my email regarding this issue.

Hoping for a fast reply from your side as soon as possible.

Thankyou.

I had submitted this complaint on Consumer complaints details as below:

Oyo Rooms — denial to provide rooms in spite of booking for 2 days

Mangesh Gagare on Dec 11, 2018
We had booked rooms at oyo 3588 sanjivani resort for 2 nights, booking no. Ptlc3501 through oyo rooms which was confirmed vide email, sms & a telephonic call from oyo on the day of checkin.
However when we reached at hotel reception, we were informed that rooms will be allotted for 1 day only which is unethical & extremely unprofessional. I would never recommend anyone to book through oyo.

I had raised my complaint via Email to which OYO had replied to refund me some amount(details as below):

On Fri, Dec 21, 2018 at 1:32 PM Mangesh Gagare wrote:

Dear Sir,

I have not received any reply nor any refund.Kindly reply immediately.
Regards
Mangesh Gagare
Director
Distinct Technoconcept Pvt.Ltd
Office No 1, First Floor, Chandrama Bldg,
Plot o 24, Above Saraswat Bank,
Ambernath - East
Phone[protected]
mobile- [protected]

On Sat, Dec 15, 2018 at 11:26 AM Mangesh Gagare wrote:
Dear Pankaj,

As discussed pls find attached herewith Invoice of the non oyo property.Since my colleague Mr. Hemant was at Nasik along with customer, bookings are done by him.
Kindly do the needful.

Regards
Mangesh Gagare
Director
Distinct Technoconcept Pvt.Ltd
Office No 1, First Floor, Chandrama Bldg,
Plot o 24, Above Saraswat Bank,
Ambernath - East
Phone[protected]
mobile- [protected]

On Fri, Dec 14, 2018 at 4:52 PM Pankaj Tiwari OYO wrote:
Dear Mangesh,

Greetings of the day!

As discussed with you on the call we would request you to share the GST invoice of the NON-OYO property so that we can initiate the refund of the extra amount paid by you.

Pankaj Tiwari
Customer Experience Manager
Online Reputation Management
pankaj.[protected]@oyorooms.com


On Wed, 12 Dec at 4:23 AM, NAVDEEP SINGH wrote:
Dear Mangesh Gagare,

This is regarding your concern against the Booking ID PTLC3501 .

We are diligently working towards a resolution so we can resolve your concern and will make sure that needful is done to make up for the inconvenience you had to go through.

Our guest support team has been trying to contact you on your mobile number [protected] however we have not been able to connect with you, due to non business hours, so our concerned team will contact you very soon.

We would request you to share with us an alternate contact number or a convenient time for us to get in touch with you. For us, guest satisfaction is the most crucial part of the experience we intent to provide and we would make sure that your concern is resolved at the earliest.

Your patience and cooperation in this regard will be much appreciated.

Have a great day ahead.

Regards,
Navdeep Singh

Hi, i had a booking on 24th december, 2018 in ni akbaro suites with booking id - kevy3168 but on reaching the hotel i was told in reception that my room got cancelled. I tried reaching out to customer care, but representatives were making fool of me keeping me online for transferring call and then disconnecting it.
I clearly remember few names like naveen, amit etc who attained my call.
This is my official complaint against the customer care executives of oyo rooms.
Awaiting reply...

Thanks saikat
[protected]