OYO Rooms Complaints & Reviews

We had booked a hotel oyo8100 for two nights stay in jaiselmer 27 dec to 29 dec. We got a call in the last min saying that the hotel is under renovation and we have to change our hotel and provided with not equivalent hotels. When we checked with the hotel, we got to know that they are not renovating. The experience with oyo is not been good. I would not recommend oyo for any booking.

Booking No. OATF4298
OYO 19822 Rgp Residency,
Date: Tue 25 Dec, 2018, 4:54 PM
Status:Booking Confirmed

I have book above mentioned hotel for my visit at kodaikanal, unfortunately I had very bitter experience, upon my arrival at kodaikanal after a long journey, no room at said hotel. I found my inbox regarding the cash refund of booking amount (ie. 50% of online paid in advance) later on confirming I check my oyo app, den I found my confirmed booking canceled, with out any information. I have been trying to contact with OYO 24x7 assist to address the issue, still now I cannot connect with any of the customer care executives giving automated reply "line Busy". It's really unprofessional and unethical kind of business from OYO, and I demand full refund of booking amount including the paid service amenities booked at hotel.
Looking forward..

Hi,

I had a tour plan booked for dooars package (Id :- pkg-pwmt4957) from 22nd dec to 26th dec, please find the attached tour plan committed to me by the oyo travel agent
I had a very pathetic experience in the entire trip, please find below the concerns :-

1. The following sight-seeings were mentioned in the tour plan for day 2 but were not shown :- samsing, murti village
Reason given, that there will be not enough time to cover all spots
Please note, the plan made by the concerned service provider (Sumanta) was such that we had no other option but to start the sight-seeing from 12:00 noon

2. The following sight-seeings were mentioned in the tour plan for day 3 but were not shown,
Chilapota, totopara
Reason given, that there will be not enough time to cover all spots.
Please note, ever after my multiple request made to driver to arrive for pick up at 9:30 am, the driver actually arrived at 11:30 am and also that was different person about whom i was not at all informed prior, and i had to constantly followup with the car service provider to get his details

3. The following sight-seeings were mentioned in the tour plan for day 4 but were not shown,
Buxa fort, rovers point, jayanti mahakal caves.
Reason given, that the provided car (Maruti alto) is not suitable to go the above mentioned spots
Please note, from day 3 our transport car was changed from maruti wagonr to maruti alto all of a sudden by the concerened car service provider (Papai bonik)

4. On day3 i was requested by the car service provider to provide the cost of patrol, which he should not have asked for

5. For the last 3 days i have been constantly trying to call oyo customer service ([protected], [protected]) to state my concerns, but each time my call was received by a different executives and no action was taken against my raised concerns

6. The behaviour of the service provider (Sumanta) and the car service provider (Papai banik) here at dooars was horrible, and when i tried to express my concern to them, they (Especially sumanta) replied in a very harsh and unprofessional way

7. The service provider did not gave us any helpful suggestions, rather misguided us to a forrest watch tower visit in gorumara jungle at an odd time, which cost me an unnecessary extra ₹2050 (For which i even didn't receive a receipt), and also resulted a late start of day 2 trip which inturn caused in the cutoff sight-seeing spots

As per the above issues my trip turned out to be a horrible experience rather than a memorable one
Also most of the sight-seens commited in the tour plan was not shown
Lastly, it caused me a lot of mental pressure to act as the coordinator between different parties (Service provider, car service provider, tour conductor, driver) to ensure some success in my trip
Due to these above issues and harassment i faced in the entire trip i demand a compensation from oyo

Regards
Riddhipratim bandyopadhyay

Good afternoon,

I would like to ask for a refund for my paid bookings as the room that i booked was not available and oyo team also failed to check me in at another hotel nearby on the date 22 december 2018 - 23 december 2018. This refund also suggested by the team. I shall get refund of rm88.

Booking id: jxqi9614

I have sent an email to yours but i did not received any confirmation that you have noticed or take any action further for my refund. It has been three days that your team does not reply my email regarding this issue.

Hoping for a fast reply from your side as soon as possible.

Thankyou.

I had submitted this complaint on Consumer complaints details as below:

Oyo Rooms — denial to provide rooms in spite of booking for 2 days

Mangesh Gagare on Dec 11, 2018
We had booked rooms at oyo 3588 sanjivani resort for 2 nights, booking no. Ptlc3501 through oyo rooms which was confirmed vide email, sms & a telephonic call from oyo on the day of checkin.
However when we reached at hotel reception, we were informed that rooms will be allotted for 1 day only which is unethical & extremely unprofessional. I would never recommend anyone to book through oyo.

I had raised my complaint via Email to which OYO had replied to refund me some amount(details as below):

On Fri, Dec 21, 2018 at 1:32 PM Mangesh Gagare wrote:

Dear Sir,

I have not received any reply nor any refund.Kindly reply immediately.
Regards
Mangesh Gagare
Director
Distinct Technoconcept Pvt.Ltd
Office No 1, First Floor, Chandrama Bldg,
Plot o 24, Above Saraswat Bank,
Ambernath - East
Phone[protected]
mobile- [protected]

On Sat, Dec 15, 2018 at 11:26 AM Mangesh Gagare wrote:
Dear Pankaj,

As discussed pls find attached herewith Invoice of the non oyo property.Since my colleague Mr. Hemant was at Nasik along with customer, bookings are done by him.
Kindly do the needful.

Regards
Mangesh Gagare
Director
Distinct Technoconcept Pvt.Ltd
Office No 1, First Floor, Chandrama Bldg,
Plot o 24, Above Saraswat Bank,
Ambernath - East
Phone[protected]
mobile- [protected]

On Fri, Dec 14, 2018 at 4:52 PM Pankaj Tiwari OYO wrote:
Dear Mangesh,

Greetings of the day!

As discussed with you on the call we would request you to share the GST invoice of the NON-OYO property so that we can initiate the refund of the extra amount paid by you.

Pankaj Tiwari
Customer Experience Manager
Online Reputation Management
pankaj.[protected]@oyorooms.com


On Wed, 12 Dec at 4:23 AM, NAVDEEP SINGH wrote:
Dear Mangesh Gagare,

This is regarding your concern against the Booking ID PTLC3501 .

We are diligently working towards a resolution so we can resolve your concern and will make sure that needful is done to make up for the inconvenience you had to go through.

Our guest support team has been trying to contact you on your mobile number [protected] however we have not been able to connect with you, due to non business hours, so our concerned team will contact you very soon.

We would request you to share with us an alternate contact number or a convenient time for us to get in touch with you. For us, guest satisfaction is the most crucial part of the experience we intent to provide and we would make sure that your concern is resolved at the earliest.

Your patience and cooperation in this regard will be much appreciated.

Have a great day ahead.

Regards,
Navdeep Singh

Hi, i had a booking on 24th december, 2018 in ni akbaro suites with booking id - kevy3168 but on reaching the hotel i was told in reception that my room got cancelled. I tried reaching out to customer care, but representatives were making fool of me keeping me online for transferring call and then disconnecting it.
I clearly remember few names like naveen, amit etc who attained my call.
This is my official complaint against the customer care executives of oyo rooms.
Awaiting reply...

Thanks saikat
[protected]

I booked a room in oyo 15941 jasol heritage, with booking no. Ozye8571 on 21st december.
The booking was from 23rd to 24th december.

Without any prior information on whatsapp or call, the hotel got changed. And when i reached at oyo 15941 jasol heritage, manager told me that there is no booking with your name.

I called oyo support 4 times and the response i got was "you have booking in another hotel oyo 19450 the kamdhenu inn". 2-3 times i was kept on hold for 5-5 minutes. The said we didn't call your or texted you, we have sent you an email. That email was sitting in my junk mail, which was sent on 23rd december, 1:22 pm. Which is after the check in time. Also this room was cheaper from what i booked. I asked the support staff to compensate my 5 hours of time plus transportation but they refused.

In the application also it was showing that i have booked "oyo 15941 jasol heritage".

Room tariff was excess charged in compare to tariff as well as no kitchens in hotel to provide food. I lodge a complain in customer service but no support oyo my phone was keep on hold. I paid full payment in advance through my credit card. Its really foolish to pay in advance.in comparison to other websites travel i have a bad experience with oyo no customer service helping. Only they are giving false assurance that we will shift to another hotel and we will reply. My suggestions that all traveling agents must be have a guidelines which applicable to all travel companies

I booked a room (Booking id ejys4920) for 23rd dec at hotel golden nest (Oyo 8678). When i reached there with my family, i found there is no parking facility at the hotel for the 4 wheeler and the hotel is not as per the expectation.

I managed to find a hotel (Oyo 3958) near by having all the facilities i anticipated and requested oyo team to transfer my accommodation. It took 5 calls and 2 hrs to get this done. Meanwhile me and my family had to wait outside the new hotel waiting for the confirmation.

Issues :
1) the first 3 oyo representatives put me on hold for approx 15 min and all 3 calls got disconnected
2) the 4th representative confirmed that the booking can be done however i
Have to pay rs 2100 as a difference charges to the new hotel, which i then agreed to pay
3) after waiting approx 15 for the confirmation, i called the oyo team again. This time again a new person picked the phone and said the additional charges i have to bear is rs 2900 not rs 2100

With no choice and sitting outside the hotel premise for long tiring 2 hrs i paid the amount rs 2900. After making the payment i informed the oyo team about the same and requested to look into the matter. I was promised to receive a call back for the over payment made however no phone call received even after 24 hrs.

Could anyone from the oyo team look into this and confirm what appropriate action would be taken to resolve the issue. Its a shame to experience such unprofessionalism from a well known organization like oyo.

Disgusting service of oyo front desk is not capable enough to handle the issue.
After multiple calls made at call centre no one is concerned put on hold for long time and got disconnected. No 1 is responsible to look after the issue.
Transferring the call all the time normal queries of customer is not able to solve by front desk.
Very worst and pathetic experience i had. No recommendations to any customer.
Dishearting service
Gyes work on it.

My husband booked a room in oyo 12972 hotel krishna castle from 24th to 26th dec. By manoranjan hota name. But when we reached the hotel no rooms were vacant. Can you arrange a new room in near by location asap.
This is not accetable by oyo as after a long journey when we book a room for stay and its not available for which we have already paid. To whom i may concern this.

Please contact asap
[protected]

I have booked a room on 30 nov 2018 through oyo at wave international hotel jamshedpur,, and did online payment,, when i went to hotel they denied to accept booking because there was some payment issue between hotel and oyo. Then i called customer care of oyo, and asked for solution executive and senior manager assured me about refund of my money within 14 days. Today its almost a month but still i have not got my money back.

Still my issue is not resolved where is my refund? After it have been a 1 month, but still my refund has not initiated, as mr. Pankaj tiwari from oyo promised me for refund of my amount rs. 2819 with the booking id bjot0735, but there is still no actions taken. If you cant do me favour kindly reply me... Or else say something regarding to my issue... So many times i raised the compliant but still not resolved, if you didnt understand, ill send you the call recording which i have spoken to your customer executive, (Which they promised me for refund)
Thank you
Arvind

Its very regreting to say that i have experienced most worst service so far. I was denied hotel inspite of paying full charges at site the hotel staff denied the room. The oyo customer care without solving any problem refunded only rs270 though i have paid nearly rs1900. I was forced to stay away from the hotel. Is this a service oyo provides to the customer?. Its very shameful to say that. At last i request you to kindly refund my full payment as you have cheated us. My booking id was enxg4692. Check in date was 22-23 dec hotel booked - oyo 8095. Case id 11835893.

When i have booked a stay for two days from 21st of december to 23rd of december 2018 my billing amount was rs 8160 at digha (Amantran resort).
At the time of check out billing amount showing 8640... Could not find the exact reason for such difference in the billing amount.
Disgusted with the service.. I asked for the complimentary breakfast as well and that was also not provided. When i asked the hotel management they were saying complimentary breakfast was not included in your booking. I didn't book it from the app i had a talk over the phone to one of the oyo captain and he had done the booking for me. I am just not happy with the service and especially with the discrepancy in the billing. Hope to get a revert with some helpful solutions.

From yesterday onwards i had complaints several times regarding oyo flagship 15476, near crocodile park. Your executive not respond my phone calls, keep my calls on hold. Hotel not provided wifi, hot water etc. Booking for three persons but not provided big room, gave extra matress on floor. Toilet is not also properly cleaned.
Want to shift to blue mix property, where the rooms are nice.
So my last request u to do needful, else i am compelled to lounge a case at consumer forum.
Yrs
Toufiqul hussain
Regd mobile no : [protected]

I have been asked for oyo property shoot in visakhapatnam, after the work has been finished they we're not responding to my calls and using my photographs...in their sites... With out payment. I have done a total of 6 property shoot for this oyo, no proper response from executive, co responding authorization... It's been more than 4 months still now they are ignoring my request and payment...

I booked a room in hotel named journey inn yesterday ie, on 21st december 2018 using oyo app, even after 3 hour of long and rigorous search for the hotel there on 22nd december 2018. I could not find the above mentioned inn in mussoorie (Uttarakhand). Owing to their worst service our tour got spoiled. The contact number they send us was invalid.
This is ridiculous. I want my full money back and also compensation for the stress caused to me.

I opted for a membership from oyo called wizard membership on 22nd sept 2018 on booking id jgqt3647, i was getting 10% discount as part of membership as i have opted a hotel as wizard base. Bt suddenly on 18th nov i was not getting 10% i was only getting 5% and after that every booking i got only 5% on 7 bookings (Booking ids are attached in ss).
So there is total of (126+108+95+152+46+168+138) = 833rs loss in total even after paying for membership i m not getting any discounts and i called them they say that there may be some technical error and dnt know the reason for this. Even after paying for membership i had to pay the extra amount.

Dear oyo team

I have book trip of and man nicobar, this is my package number pkg-bqpz9412.

When i have booked trip of andaman nicobar, i have given thirty thousand rupees advanced booking amount. But suddenly my marriage cancel also my father expire. I have spoke and mail 12 november 2018 to mr. Danish your oyo executive, this is problem i have faced so that cancel my trip.

When he has been dealing with me, he never told to me in case you would be cancel the trip you will not get flight cancel money.

I have given advanced amount thirty thousand, 18 december 2018 he told to me advanced amount you will not get, it is very pathetic performance from oyo side because i never expect this behavior from oyo company.

You will not able to get your advanced amount.
In the future i will not recomend oyo service

Regards
Manoj kumar