OYO Rooms Complaints & Reviews

Hi Oyo Team,

This is just to highlight what happened with me when I booked the hotel.

I reached at 5 pm in hotel due to train delay where in I had to Meet with one of my colleague. She reached to meet me at 7 pm. Hotel staff denied her to go in the room and said lady not allowed in the hotel. I requested that she is there only for a cup of tea and after tea she will go. Hotel manager spoke to me over the phone and said police will put a raid on hotel ( disgusting) and we don't allow couples to go in the room even we have submitted our valid age proof and requested tham to send a cup of tea in the room. After some time hotel receptionist said to pay 500 without receipt and allowed me to have a cup of tea. Few questions I have it in my mind.

1. Is this how you treat a lady on hotel reception?
2. Just 500 rupees extra can change hotel policy.
3. If a guest is coming to meet someone is this how you behave?
4. Why police will do raid if I have a valid I'd proof.

Is this how you are running a hotel business just to make fool of the people. But this happened to me I will not let this happened to everyone soon I will expose Oyo by putting an article in newspaper and also I have spoken to my lawyer to take it up in consumer Court to get my money back. Look at hotel condition this was horrible you prefer to stay on road batter then this hotel. Entire night renovation was going on in the hotel. Attached few pics of the hotel room just have a look is this what I paid for.

Regards
Kapil Sharma
[protected]

Oyo 1359 hotel best inn bhubaneswar. This is the worst dirty room ever i stayed. If i not paid in advance i would never stay here. Floor dirty. Insects everywhere. The bed n towel all with stain. Toilet totally out. At least the puplic toilet more clean. Upon my check-in it's 12 midnight so i couldn't go any where. I'm killing time to check out.

Oyo pls look in to this as this hotel damage your name.

Yesterday on 14th of nov i was staying there and there wifi was not working since the time i entered in the room. So i had to mk a call there there was a single problem in that property. So i went to balcony there was a temple that i could not see as i was busy on call seaching for signals. The owner of the property came and stated abusing me used profanity many times and literally came to hit me and abused a girl also qho was staying with be just because i was wearing sleeper near to that mandir. He also threatened me by saying that i will send coupons to both of your homes as i have got your details and send it to your parents. He also forced me to give him 5 star rating and continuously abusing. I straight away walked out of that property.

That is how i have been treated with such a humiliation embarrassment and disrespectful manner.

Today i visited hotel wisteria in zirakpur and i am very much unsatisfied the staff was very rude and they said us to get out. From my opnion goibibo is hundred times best than oyo at least they talk to us politly. I am not likely to come to another hotel again. They qurrel with us just for 25 rs water bottle. Therebehaviour was very much disappointing. They said to us that "waps n ajna"bad experience

Respected sir
With due respect i want to say that sir i want my refund regarding my booking which was cancelled by you people only. As i have booked oyo because it is a trustworthy brand but when i was able to cotact to oyo as i was not able to track the hotel location but nit only oyo the hotel authority also didn't responded to my calls i was freaking out at that time for 3-4 hr i was roaming here and there in the roads of a new city. So at last i have to make a new booking and when i reached that room than the hotel staff contacted to me at 8pm then o clearly told the full story than the hotel authority said ma'am you talk to oyo i will allow the refund process proceeded by the oyo ..so i want my refund back which was Done by paytm of rupees 1395
BOOKING ID = GKER4532 at oyo 13209 home peaceful 2bhk aradhana greens
Booked on = 11 nov 2018
Booked by = diksha shrestha
City = dehradun

We were a group of 15 riders. We went to oyo mountain view resort chail.

The owner of the hotel didn't provide us the bill of our stay. After demanding for long and requesting for it he called the local goons and thrashed our members.
We had some ladies also with us, thy misbehaved with them as well.

When we called the local police, they supported the hotel owner and were not registering our complaint.
Thanks to the sp city who supported us for it and we were safe.
Waited good 6 hours for this

Dear sir

My booking for my friend in amritsar.

Guest name: mr subir haldar
Hotel: oyo 14466 asha bed & breakfast,
Booking no. Wcyg7836
...
Amount shown in app while booking : rs 1616

Problem:

In his system he shown paid 1698/-, but now hotel owner is asking additional cash of rs 566/-.

Please help asap.

He is not letting my friend go.

Regards
Richie pal singh

We have booked hotel pulkeshi in banglore. This hotel doesn't have any kitchen and moreover doesn't provide any complimentary for first 2 days. And on 4th day provided very poor quality and cold breakfast. Service is very poor as we have to call minimum 20 times for one thing. Pathetic. Even we ordered tea and they have not given. They are charging double. Why such disgusting hotel are registered in oyo. Their hospitality is zero. If possible i would give it negative rating.

I had made a booking through OYO at Hotel Triveni in Diu on 30/09/2018. Payment against the same was made at the reception of the hotel. After check in the service of the hotel was not found satisfactory. Since the booking was made through OYO I contacted OYO and it was said that we have cancelled the booking and you will get the refund within 7-14 working days. However, after long persuasion the refund is still not processed. Details of booking are as given as under:

Booking ID: YEGC6931
Check-in - 30th Sep'18
Check-out - 2nd Oct'18
ADDRESS - 0, Sports Ground, Naida Road, Opp. Padmabhushan, Diu, Daman and Diu, Landmark - Diu gov hospital
Total payment to be made - Rs. 3741 through bank account and Rs.394 through Oyo Wallet.

Booked 4 rooms online at OYO 11867 Hotel Nilkanth Inn for 7th Nov 2018 for 8 guests and a child. The booking was done on Oct 12th 2018. On reaching the destination we were told that the booking was only for 3 rooms. 5 guests were senior citizens .We had to wait for 2 hours at the reception to get the issue sorted out. We were told there was a technical glitch inspite of having a booking receipt of 4 rooms. BOOKING ID: TWFL4987 which was changed to BOOKING ID : KHGA0176 later by OYO customer care and 4 rooms were allotted. We reached the hotel at night and had to wait tired and hungry for 2 hours.
Booked 4 rooms online at OYO 18623 Bansidhar for 9th Nov 2018 for 8 guests and a child. PNR: [protected] Booking Id: NH[protected]. Booking was done online on )ct 15th 2018.On reaching the hotel, we were told that the hotel has cancelled the contract 1 1/2 months back with OYO. Why were we not informed about this earlier by OYO? Or why were we not provided alternative accomodation by OYO? None of the customer service guys were able to help us. We were all made to wait for 2 1/2hours including the senior citizens. They just kept transferring calls from one associate to another. And finally I was told that our case was assigned to someone called pooja somalwal. She could not get us an alternative arrangement for 3 hours so we asked for a refund and again drove 200 kms to the next destination and found a place at 12'o'clock in the night.We were informed that the refund will be done after 14 days.
OYO has caused a lot of mental agony to the senior citizens and the rest o[censored]s. After travelling 500 kms to reach our destination, we had to wait for 3 hours at each of the location.Delayed refund inspite of it being their mistake and transferring of calls to various associates and keeping us on hold all the time. Disgusting customer service and no courtesy or regret on their part.

My name is pulkit i booked a hotel in goa on 29th september 2018 till 2nd october and the hotel name was: oyo 16019, gvr holidays, d-10 landscape royal, porbavadpo calangute bardez, goa. With the booking id as wcpm4327 and the oyo captain's name was anil kumar.
After we reached the hotel the hotel owner came to us and said that the hotel is already occupied and so we will shift you guys to another hotel of the same price range.
The new hotel assigned was oyo 9410 calangute baga road, hotel name: villa mir (Calangute-baga road, khobra waddo, goa)

Now when we reached the hotel, it was not at all how we expected and they were breaking the locks of the already occupied rooms to accommodate us (The clothes of the person already staying there were on bed and the staff broke the lock and packed her bags, uploaded the video), due to the security concerns all o[censored]s decided that we won't stay in the hotel and asked for a refund. We even called the oyo captain named raymond ([protected]) and he came there and talked to us and even advised us to call the customer helpline and ask for refund. We did exactly as he said. The person told us to wait for 7-14 working days to process the refund. After waiting till 11th october i still did not get the refund. I called them again and this time the customer care lady named sakshi (Sakshi _565767) told me that the refund was not initiated and she will approve the refund again.
Screenshots - 1. http://prntscr.com/lh9uyp
2. http://prntscr.com/lh9v9j
3. http://prntscr.com/lh9vdp
4. http://prntscr.com/lh9vnu
5. http://prntscr.com/lh9vrr
6. http://prntscr.com/lh9vz4
Why so many screenshots? Because this lady named sakshi called me around 20 times in the morning 7 am when i was sleeping (Pathetic) and after i confronted her is this the time to call she said sorry and after some time hung up. I rated her dissatisfied (Negative) and because of that she called me again around 12 pm so that i can reverse that rating and rate her positive. She was asking for apologies and said sorry many times so i did rate her positive. Moving on.
Refund was still not initiated and i called oyo helpline again on oct 17, 2018 and this was the email i received again (http://prntscr.com/lh9xnn).

Now comes a person named sonam pal and she explained me that the above people were just taking the approval from experience manager and it was not valid, they should contact ground team for the approval. She said i have confirmed from the ground team and your refund will be initiated this time for sure. And for that she sent me a ticket id in case of future reference: 9578232 and guess what i have to wait again for 7-14 working days.
Screenshot - http://prntscr.com/lh9zce
Also have the phone call recording for this. Link - https://drive.google.com/open?id=10SMn4IWbSEpBrbtc-xH_BlWU41sssbMB

Today is 12th november (44th day since i cancelled the hotel booking) and i am still awaiting a refund as they say due to the diwali and government holidays the refund is taking time. I said ok i will wait.
Now another oyo guest experience manager (Shruti_534361) called me and said your refund has not been approved and started the same repeated dialogue i will process refund it will be done in 7-14 working days. I started telling her i have listened to this enough don't give me this and she hung up on me while i was talking. Here's the recording - https://drive.google.com/open?id=1Ngz3fXdqhlaeuEPKbxEa86XI7JTdwGE1

These are all the the case id's which i still have inside my sms inbox - 9579077, 9903762, 10069047, 10327926, 10744385.

This is just pathetic support if you don't know how to deal with refund just shut down your company you don't deserve to be in the market. Can't process a simple refund for 44 days.

Hi,

I have raised a complaint and have not received any status update. Request number is 10692664, 10693205, 10693300. Rahul had called from a guestline manager but the call got disconnected post which i didn't received any call. My complaint is the room which i booked via oyo app it was completely different from what we saw online. It charged 3800 for a night and the room was pathetic. Washroom was very dirty and leaking, walls were patchy they had given us some basement room. I need the full refund this is a case of cheating. At late night as i had already made the payment didn't had the option of going and searching for another place. Call me back and update on the status. I am not able to reach to ur customer care number.

Dear team,

Horrible experience with oyo. We booked an oyo room for 11th november, 2018 at golden haveli, jaisalmer (Booking id bxkr4318), by paying the whole amount in advance 2 month ago and also received confirmation message and mail, along with the hotel details on 9th november. On reaching at hotel receptist at the front desk, refused us the room citing full occupancy. As per receptionist they have not recevied any conformation from oyo. I have call 2-3 oyo call center for this inconveniency but they disconnect call, i was with my family waiting for hours at hotel for response from, this is the second time i m experience same, there is no credibility of oyo. After so many try i reached to oyo customers care center and connected with mr. Promin (Manager) and he told us due to some technical issues (Common word) to discribe this incident. Also as per conversation he also said that "we have no contract with this hotel with last 2 years", oyo please explain my booking accpted at first place if not have oyo rooms. Oyo is such ponzy scheme showing priemum hotel at the time off booking and at last moment on check in date they shifting nearby hotel which is way below oyo's standard and after that oyo manager argued whenever we are running short of rooms, we accommodate our oyo customers in those nearby hotels and this was a standard process. Due to diwali season there is no option for us to shift to another hotel heera court this was my first experience with oyo and it was a horrible one. Just imagine our plight and the inconvenience that we had to face. Ai simply fail to understand what kind of a business you are running where the hotels that you tie up with, fool your customers and also you by shifting the clients to a lowly hotel and charging your rates from them. This is a huge economic offence and cheating the customers on your part. The people need to be made aware of this whole racket that you are running in the name of providing budget stays with proper facilities. I am still at updated hotel heera court, lets see oyo still care about customers and have credibility. Waiting for effective measure/response than sorry.

We had booked 2 bhk house, but oyo is fake oyo deducted our money fr fake property which is not in existence.. At goa porvorim. No support no reply no call v searched that property for 3 hours... V need our refund 3k at any cost else oyo hs to suffer from lot of legal consequences

Oyo b ready to face badly i[censored] don't refund my money. 3000 is not small amount... Cheap n pathetic service

Amar [protected] pune

I have booked four rooms through oyo app for 4 days from 06.11.2018 to 10.11.2918. But my father was in serious condition on those days. Because of this reason i can't avail the rooms. So i cancelled the room booking. But the restart management will not ready to repay the booking charge and also told to contact oyo for further move. I am ready to send even my father's discharge summary. Please consider my situation and do the needful.

I booked two rooms on tue, 06 nov 2018 19:37:18 booking id: uzvo5714 by paying rs.1708/=. I was trying selecting check-in 09 nov & check out 11 nov for one room & four person, but software was not allowing more than three persons therefore i changed selecting two rooms & confirmed by paying rs. 1708/= through netbanking.
Immediately i noticed that dates were taken by default i. E. Date of booking 6 nov. I cancelled it immediately on tue, 06 nov 2018 19:51:32 booking id: uzvo5714 & requested in whatsapp to refund the amount.
Also i booked on tue, 06 nov 2018 19:56:00 with booking id: gjm9178
Check-in - 9th nov'18 check-out - 10th nov'18. Even after return i checked that amount is not refunded.
As i cancelled the previous booking immediately, please refund the previous amount after deducting reasonable charges as i am otherwise a satisfied customer & using & will use the services in future too.

Hi, i am satish. I am writing this complaint as my money was not refunded by oyo even though fault is with them. I booked a room in oyo on 10 nov 2018 with booking id ojxg5921. When i went to the hotel, hotel management did not allow me to check in. Hotel did not tell the reason and asked to speak to oyo only. The same was informed to oyo customer care and the complaint i. D is 10687692. So, i cancelled the room as i have no option and informed to oyo. I did not get any refund back.

After getting a pathetic experience i thought i should write a email directly to you as the money you are spending on your customer support is really a waste.

Yesterday i made a booking and i was in a mood that haaaaash! Now atleast for hotel i dont need to roam here and there because in this digital world oyo app has done the same.

However, when i reached to hotel the story was something diffrent.

The guy first of all clearly denid me to give the room and the funniest part of the story was when i called your customer support they ask me to give the call to the property manager and i have done the same after that the property manager was took the customer support guys happiness over the call with lots of sweet words i hope you understand what was it.

Then the customer support guy asked me to wait for 5 mins so that he can arrange alternate room for me. But i dont know which wall clocks you have given your customer support guys in which till now the countdown for those 5 minutes is not over.

It seems you have made this facility of booking rooms for a comfort of customer but sorry dear the backbone of your oyo rooms i. E. The customer support and room allocation guys are not doing up to the mark.

Its just to show you the performance of your own business if your can do something this is the right time to do it. Otherwise as a customer i have other options like mmt and goibibo but you will be left with only one to shut this company.

Regards,
Manish adwani
Customer of oyo

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my firm m/s l&t ltd. Indore having gstin: 23aaacl0140p6zm

Booking id: nqad2107
Oyo 8902 hotel ronald inn
Amount 2395
Stay date:- 24 oct to 26 oct

Hotel ronald inn bill (Rs 2395/-) bill copy in attachment

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no. Oyo is only providing me the payment receipt, which is of no use to me, since the same cannot be used for taking gst credit. The hotels associated with oyo says, the oyo will provide the invoice.

Since, they are not providing any tax invoice (Specifying my gstin no. And gst breakup), there is a possibility that they are charging gst from customer and they are not interested in depositing the same with the govt.

It is a complete case of violation of gst law.

I want to delete my oyo account.
But they are not providing any link to delete the oyo account.
I do not want to use oyo rooms to book any hotel rooms. Please send me a link that will help me to delete my account
I want to delete oyo account because i don't want to book any hotel rooms.
Please help me regarding this issue.
I shall be very thankful to you for this.