OYO Rooms Complaints & Reviews

My registered mobile number with oyo is [protected] and email is [protected]@gmail.com. I booked room in Shimla from 19|/12/2018 to 21/12/2018. I called again to customer care to postpone my booking from 20/12/2018 to 22/12/2018. I requested oyo to adjust the amount I paid to the new booking. The customer officer forwarded call to higher authorities. But they did not give any answer by hiring the call and disconnected. I again called many times . The same was happened again again. The last time their behavior was very harsh. I booked rooms with oyo many times . This was a worst experience in my life. I have complete good will about your. Definitely I post my experience in social medias and other medias and complaint to consumer protection forum

I ve made 2 books with oyo for 7 th nov to 10 nov and 10th nov to 11 th nov and when i book i provide my gstn details to oyo.. After check out when i ask the bill with manager at hotel anupama manager he said oyo will provide bill..

After giving so many reminders on e mail, phone calls to oyo they r just gving assurance that there team is working on issue..

Almost from last 25 days they r still working for gstn bill

My booking id is

Chud 0789
Sqgf 2874

Pls be careful to book with oyo as they r not giving proper reply and doing so harreshment to customers..

Still till now i have not recd gstn details bill..

Booking id - uvwo1406
Keld2478

I made two booking both with same issue

The application showing to book townhouse @inr 569 for double occupancy by applying coupon code oyoth499 (Screenshot attached).

I was asked to pay the same amount on the app.

Application is linked with paytm. So it added the same amount automatically and the same is deducted after adding the amount in paytm.

However the booking is not confirmed and asking for amount of rs 920

Oyo team is not assisting in this issue...

Investigative team,

Dated 22nd oct'18, i had a booking at oyo 7742 the hotel marina for 1 classic (2x) room for 1 night only, on booking id: jyhm9640

During this period of stay, 1 brand new shirt went missing. I had worn it while checking in and it was the only piece which stayed out of the bag during the night minus the joggers i got into for the night, following morning i left for work, depositing my luggage with the hotel staff.

Even after filing a complaint ticket with oyo, the issue was not looked into thoroughly and was closed after a short call with the manager, who himself

Very apparently here a hotel staff, has taken undue benefit of my diverted attention.

Possible resolution, find the staff involved with cleanup of the room and penalize him or reimbursement of an approximate amount of the shirt that i've had to suffer the loss of, which stands at appx rs. 2625/-
Piece of clothing details :- formal shirt, royal blue, size 39, satin finish.

Please look into it.

Appreciate a speedy resolution.

Regards

Manish kumar

So (Dabur india pvt ltd)

I booked a oyo a hotel named "meera mahal"through one of my friends named genaram choudhary"on 4-nov-2018. I received an e-mail confirming the same.

When i called oyo in the 9th november, 2018 morning to inform that i will be able check-in late. Oyo assured me that they will inform the hotel. Then, again in afternoon, i thought i should call the hotel directly. When i called"meera mahal", the reception told me that there is no booking on my name. And, they have sent back more than 10 guests of oyo since morning. I was shocked to hear that as i was with my family, parents (One more than 60 yrs and mom-around 60) along with kid. Still, i thought i should go to the meera mahal hotel to check things as i had given money before-hand and i didnt have any choice!

When i reached there, i was told that it has been months since they have dis-continued their association with oyo. I argued that i booked the hotel on 4-nov-2018 and have paid entire amount (Confirmation attached). They told that they have not received any money as it goes directly to oyo and i should speak to oyo. When i asked for proof that they are no longer working with oyo then they gave me e-mail copies of their conversation with oyo. The same is attached herewith. Thereafter, i called oyo call centre ; they kept me waiting to more than 20 min for each call and i made around 5 calls. So, i was kept waiting for 1 hr or so and then, i was told that they have made an alternate arrangement (Without giving any choice to me) in heera court hotel. As it was evening and i had no choice so, i moved into heera court. When i checked in hotel firstly they gave options of rooms in two different floors. As i was with my old parents; i insisted that our rooms should be adjoining as i need to take care of them. Thereafter, adjoining rooms were allotted to me. To my dismay, the rooms were in pathetic condition with all dirt on fan, bed etc. (Pics attached) since, i had no choice, i stayed there with my family. I paid inr 8690/- for 2 rooms.
My questions are following:
1. When the tie-up was discontinued between oyo and meera mahal. How did oyo took the booking in advance all money paid.
2. And, when oyo knew that meera mahal hotel is no longer taking any oyo guests and then, they should have informed me a before and should have given me a choice to select another hotel as per my liking beacuse i made booking through oyo after duly checking the room pictures and other facilities.
3. Who is responsible for all the pain my family and i have gone through. I was waiting with my family at"meera mahal"reception for more than 1 hour wondering what should i do.
4. We went for family vacation and it turnout to be a nightmare; who will is responsible for this?
5. After paying so much money, we expect at least clean rooms. This basic facility was also not provided. Who is responsible for this. Doesn't oyo have certain standards or quality checks for its hotels?
6. Why a customer should bear all this when he is paying whatever oyo charges?
7. If there is any dis-agreement between oyo and hotel, why would customer suffer on such account.

Let me put it in legal way: services provided by oyo were deficient. (The services hired or availed of or agreed to be hired or availed of by a consumer suffer from deficiency in any respect)

As per clause 2 (G) of"the consumer protection act, 1986","deficiency" means any fault, imperfection, shortcoming or inade­quacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service;

As per aforesaid clause, this is a clear case of deficiency in services, and, therefore, as a consumer i am liable for compensation including but not limited to hotel charges and there are many more damages which may be claimed like the mental agony my older family members and the kid and i suffered and much more.
I would request oyo to look into this matter and provide me adequate compensation.

We 3 people booked oyo room in goa, oyo, 809 sunstay beach resort near candolim health center... There receptionst [ jakrin ph: [protected]] cheated us taking extra money for water sports package when we asked him about it he was so rude and doest even have common sense and used very bad words on us (Most abuse words) and said we can't even give complaint on him cause he doesn't care oyo team, if seriously oyo is well structured company in the society you guy should take action on him and his manager wilson [ph [protected]] we are trusting now that u guyz will take action if not we already lost respect on oyo we have all the proofs that we cheated and disrespected until unless it reaches ceo of oyo we won't leave this weekend will take all social media support to show how oyo culture is.

Booking id inrg9371. Checked in on 8.11.18 at oyo tirupati 6660 and checked out on 9.11.18. On returning to hyderabad i found that i was missing a few things which i did not realise while i was there. I can do nothing about this now as i should have noticed and taken up the matter there itself. I am bringing this to your notice as it should not be repeated.in the morning i called [protected]. They gave me the number [protected], the same number that i had but, repeatedly i got the message that it is not in service.
The items missing were a 1/2 lr. Pink colour steel water bottle with a turqoise blue lid, a yellow tupper ware plastic box, a white and purple folding umbrella with minnesota writted on it and a small massage oil bottle.
They are small items but, such incidents should not happen. We lose trust in oyo.
I only wanted to speak to the hotel manager about this but, since i am not able to get through to them i have lodged this complaint.

In voice recoded call they told free breakfast but later they denied and asked pay 125. Very bad room service and verry bad blanket and pillow smells bad. And no response from the costumer care. Oyo 6422 luxor park. I have booked online and i called them for confirmation. And they told that we will have free complimentary breakfast for all the days. But now they are saying they don't have any voice calls recorded... And it is deliberately cheating and encashing by to rooms. Please resolve the issue

I had a stay at OYO 2229 Hotel Golden Wings, 10, Krishna Niwas, Near Delhi Gate, Udaipur on Check-in 12 Nov 18 and Check-out 14th Nov 18. OYO charged me Rs. 8686 for 2 Adults and 2 Kids (3 Yrs and 8 Yrs). When I reached to the hotel at 10:30 AM and I was been told that room check-in time is 11 AM. so I preferred to go for site seeing and return evening around 6:30 PM. And I was shocked when I saw the room. I had following issues -

1. OYO uploaded not real pics of room. The pics shown of the room was not allocated to me. BIG LIAR. When I complaint about this to AGM of OYO Udaipur (Mr. Nilesh Bhargav). He said this is a technical issue. My Response: Software can handle this easily, PLEASE DON'T FOOL PEOPLE.

2. This room was over priced. This room was (so called) classic category (

Hello,
My booking was in 15971 heera holiday inn on 3rd sep 2018.
Sequence of the events.
My booking was done by oyo customer care person that guy confirmed one double occupancy room and it was communicated that at the time of check out i will pay the entire amount. On that day my flight was delayed by 2 hours, at 10 pm on 3rd sep 18 my accompany friend reached for check in and she was denied for check-in. The receptionist was so rude even don't know how to talk with people, he said first you paid me full amount and you both the parson come together then i will give you check in. She was agreed to pay some amount because she don't have that much, after also that person not allowed to check in. I called to customer care so many times for payment through online they pick up my call and keep in awaited for more then 20 min (Two times) and disconnect the call once again i called and repeat the same happening again but they are unable to manage my check in.in the mean time the hotel receptionist insulted and said her to go out from hotel and she gone out.
How a hotel person can behave like this??
At 10:00pm how a person can said to go out to a alone girl without thinking what she will do now??
Being at responsible position of public assistant where is your control on hotels??

Please escalate this matter to high priority and consider a serious matter as i am looking on it. Waiting for your feedback.
Thank you.

Ashis ghosh
[protected]

Booking id-jcst8065

The application showingto book townhouse @inr 599 for double occupancy by applying coupon code oyoth499 (Screenshot attached).

I was asked to pay the same amount on the app.

Application is linked with paytm. So it added the same amount automatically and the same is deducted after adding the amount in paytm.

However the booking is not confirmed and asking for amount of rs 2000.

Oyo team is not assisting in this issue.

It’s already nearing 1year, we raised our problems faced in oyo stay at goa.

I am sorry to say, we spent our vacation gathering information & sending pictures of how pathetic our stay was at goa with all these issues:

1. No water
2. Frequent disconnection of electricity
3. Not hygiene
4. No hygienic breakfast
5. Exhaust fans not working and rooms are totally smelly and impossible to stay.

So after calling your customer supports numerous times, still, we have not received a full refund of our stay. Now we don't even get any response.
We all work for reuters news team if this is not resolved asap. We will publish the article about pathetic oyo stay & irresponsible customer support.

Our oyo andaman package id was pkg-nfxd-5736. We paid in full before starting the journey as oyo said that this is what their policy is. Indeed despite of reservations against such prepayment, we believed in the brand name and went ahead. We took full package including tour planning etc from oyo. They issued the vouchers and details of the trip with mutual agreement. We never wanted to spend more time at port blair as can be seen from our journey details. Total package we paid was 263, 400 /- (Two lakh sixty three thousands four hundred rupees).
Following were the details sent to us by oyo which we agreed upon with repeated assurance from oyo about proper take-care of the trip and also that the hotels will be in good and livable reasonable shape.
With very first day, we felt of problems from oyo reason was rude behavior of their driver on 9th november 2018. We requested him to stop for “ice-cream”/ “coffee” after tiring journey and visit of sound and music show at cellar jail at port blair. He denied and said that this is not in itinerary. We reported it to oyo that at least in a day, we shall get some time to take tea/coffee.
Response by oyo (Mr. Abhishek/ayush): we are sorry and will take care of this issue and see that it never occurs.
On 10 november 2018, we were supposed to board the ship/ferry for transfer to havelock island. We were told to check out the hotel at port blair and come out for boarding vehicle at 0900 am. We came out in the road (As suggested). Waited till 1030 am and then vehicle comes. Upon our arrival at port, vehicle left, no oyo representative is around and cisf sees that ticket handed over to us belonged to 11 november 2018 instead of 10 november. We reported to oyo team and at 1300 h, oyo sends a guy ‘salman’. This person kept talking about 2 hours and to tell us that we have to stay at port blair and only next day afternoon, we will get the same ferry which they booked. We were taken to another hotel for a forced stay at port blair. We got a call from oyo saying that they are sorry and will upgrade our hotel stay etc.. Etc…
Now on 11 november 2018, we went to havelock and were given a scheduled hotel “havelock”. The hotel was awful. No hot water arrangements, no cleanliness, the one of the worst ever seen restaurant where we were supposed to take food. What do we do? Stay forcefully… that’s it.
On 12 november, we were taken to radhanagar beach at 0530 am. We enjoyed the beach for 30 min and then were suggested by oyo rep (Mr. Vineet) to go for scuba diving and then directly from there we shall go to take ferry for neil island. We were dropped at scuba diving location at 0700 am. We followed the instructions in good faith, went to scuba and could come back at 0800 am only. Upon our return, mr vineet said that we have missed our ferry. A great feeling came when he said that we have to go on the “bhagya laxmi” ferry in black and by sitting on floor in open. He transferred 5 of our people to neil and sold rest of the tickets (As my people saw him selling other seats). He charged us 14000 /- (Rs. Fourteen thousands) for re-arranging the ferry tickets for rest 14 o[censored]s. We somehow boarded. To our dismay, at neil, our 5 old people who could not go for scuba, waiting for us for last 4 hours…. Why they could not be shifted to hotel?
Later in evening we went to laxmanpur beach and liked it.
13 november 2018, we went to bharatpur beach and enjoyed different rides. Somehow, we were told by mr shankar (Oyo rep) that 1030 am is our ferry back… we argued that it was supposed to be in afternoon as per the itinerary… he told us that this is how they got the ferry tickets. We had no other option but to say… ok…ok… when we came back to port at 1030 am, we were surprised that we have to go in two different ferry… in one of our ferry, our people were told to sit in open where we had 3 old people (Age 58) and one small kid of 1 year… how inhuman??? By this time, we understood that this is how we have to finish our trip and we shall agree here as well. We understood that oyo is no way a good operator to go for in next time.
Upon arrival at port blair, we were picked up and put in havelock hotel. We understood that any demand will not be listened by oyo.. So we kept mum waiting for 14 november 2018, eagerly waiting for our flight back to mainland, our home.

What we lost?
Our valuable two and half days (Forceful stay at port blair 1.5 days, 0.5 day at havelock, and 1 day at neil).
Our hard earned money could have been better utilized.
& full trust on oyo.

What we gained?
Experience of a beautiful location….
Experience that we shall avoid oyo.
Believing these tour operators is a blunder... Better to book hotels on our own and take vehicle through hosting hotel.

Anything repairable?
No… but, we will send this letter at different forums for suitable compensation.

This is arif mohammad
I booked one room in pune comfort inn from 28 oct 2018 to 9th nov 2018 booking id oyo 15456...….. Due to business plan change i had to check out on 1st nov 2018. Oyo promised me to refund the remaining amount in 7 to 14 working days. These days are already passed now they making false excuses lime due to bank holiday we could not process your refund. Now again they are asking to wait for 7 to 14 working days. All the time they are disconnecting my calls. Even the height o[censored]nprofessionalism is the customer care executive is smoking outside and talking to me. They all are bunch of thugs.

Oyo is cheat company. Don't book rooms there

Oyo i need my money...

Dear sir, i booked oyo 14676 flagship baga alchemy creek hotel from 15 th nov 2018 to 18 th nov 2018 (3 nights) & my booking id was ebvj7536 from oyorooms.com (Find attached booking copy). When i check in at hotel on 15 th nov 2018, hotel management mention same detail s in register i. E 3 nights stay and check out date 18 th nov 2018 (Find attached hotel register copy). But on 17 th nov 2018 property manager mr sunil told me that my booking is of only 2 nights and your check out is today only i. E 17 th nov 2018. I shown my booking copy although mr sunil not ready to listen to me and told me to vacant room on immediately as he had taken another booking and guest is waiting for room. I called oyo customer care number and shown my concern they told that my booking is of 3 nights and on 17 th nov morning hotel shown check out at 10.45 a. M. I told mr sunil that hotel shown check out thats way its now showing as my booking is of 2 night s only. I am out for entire day on 17 th nov 2018 and i didnt sign in register for check out than how come this possible. And customer case person also told that they send me invoice also (Find attached invoice copy). Mr sunil not ready to listen any thing and fighting with me and forced me to vacant room or else he will inform his staff to throw my luggage out and call poice as i didnt vacant room.
Dear sir, i paid full amount for 3 days and as hotel got another booking they shown me as check out and taken another booking with out my permission.
Its wrong practice and its like nightmare while having holiday with family.
I shown my grievance to customer care but i didnt get any reply from there.

Pls inter vein as such kind of malpractice never happen with again with any other guest.

Booking id: tgkn6258. Even after 18 days and calling oyo for 20 times and wasting my time they have not returned my amount. Yet i have received the mail regarding the initiation of the refund 18 days back. Whenever i call their customer care they say to wait for 2days. Now its 18 days. Actual amount of refund was rs. 898, of which they refunded rs. 15 the very next day on 2nd of nov. But the remaining amount of rs. 883 is still pending, thought everytime i call they tell that your refund is initiated. I herewith attach the screenshot of the email i received.

This is regarding an episode dated 18th october 2018 at your associated property oyo 352 hotel drs 8586 haveli in adinath nagar, jaipur. My sheer bad luck that i happened to look for a budget hotel of oyo for a 5 night stay in jaipur with my parents. While surfing on the make my trip website, i found the above named property to be most suitable according to my budget, proximity and requirements. I booked the property for five nights on mmt and received a booking receipt for this (Pnr: [protected])
On reaching the property, i was not-greeted by a shady, shabby and arrogant boy aged between 20-25 years. He clearly told me that “we disregard whatever payment/booking you have made on mmt because we are no longer associated to make my trip/ oyo in any way”. On enquiring about why the property has signboards of oyo if they are not associated with it, they told me that it is because “our payment of around 1.5lacs is stuck with oyo and if we remove the signboards, they won’t give it to us. So we only have this board until we get our dues cleared”.
When i reinstated that since, i have made the payment and i would stay at the property, the owner (Some mr. Gupta - a man aged around 50) came out of his attached residential premises and started misbehaving with me. This was the most unpleasant and uncalled for experience i had with any property in india. Some points that i would be listing down on all the social networking portals and/or consumer forums are:
1. Me and my parents were made to wait for 3 hours at the reception and were not even offered a glass of water.
2. The two men and the reception were consuming alcohol and misbehaved with me when i reached.
3. The owner misbehaved with me and my parents and abused us.
4. The owner called for some goon and insulted us even more on asking for refund. We were literally thrown out of the property.
Is that what oyo is for? In the name of budget hotels…is oyo fooling the customers by listing such shady, unhygienic and bad properties? Not only a mental harassment but i would be taking this up against oyo as a case of eve teasing, abusing and harassment.
Is oyo only meant to increase the number of properties listed and there is no check done on the property/ owner?
I would make sure i put my story up on all the possible portals and judiciary channels unless i get an apology and the property delisted from your site.
Shame on you oyo!!!

Booking checked-out - oyo 2681 hotel madhuram palace : booking no.: xmte3840.
In regard to the above booking number, i made an early check out and i was told by the oyo support executive that money will be refunded to me. But i have still not received the refund of ₹872. I had booked the room from 13th to 16th of november, but i modified the booking on 15th of november and shortened it by one day. I contacted the oyo support executive and he assured me that the money will be refunded to me.
I urge others to not make any booking with oyo.. They have unethical principles.

My self pragnesh patel, surat, gujarat. I booked oyo flagship 14676 alchemy creek, goa for 15 th to 18 th nov 2018 from oyorooms.com (find attachment for booking detail) . When i check in at hotel on 15 th nov 18 hotel also mention same dates in register (find attachment of hotel register) as per their booking record. But on 2nd day i.e 17 th nov 2018 Hotel manager mr sunil told me that i have boking for 2 days only. I shown my booking copy but he told that on web site yr booking shown for two days only . I talk to helpline number they told that hotel shown check out in 17th nov morning at 10.46 a.m thats why on web its shown as 2 days stay and they sent me bill as 2 days charge and one day early check out charges (find attachment )showing check out on 17 th morning and told to vacant room. I was out for entire day on 17 th nov when i came back in evening mr sunil property manager fighting with me and force to check out room. I paid for 3 days and hotel shown early check out as they taken another booking on same day. Mr sunil told me to vacant room or else i will inform my satff to throw ur luggage out and call police . Its a nightmare for me during holiday with family. I called many te to oyorooms they not reapinded well amd keeping my calls on holds every time. Worst experinace. Pls intervain as such kind not happen with other one in future.

Its been a month and still oyo has not fully refunded my amount to bank. I have talked so many times with them but they only say wait for few days. Its been 1 month then. And from tomorrow dont no why buy i am also unable to call the customer care. Seems as if they have just blacklisted my number or what. Please reply asap! Oyo
Booking id - qbit7310