OYO Rooms Complaints & Reviews

In voice recoded call they told free breakfast but later they denied and asked pay 125. Very bad room service and verry bad blanket and pillow smells bad. And no response from the costumer care. Oyo 6422 luxor park. I have booked online and i called them for confirmation. And they told that we will have free complimentary breakfast for all the days. But now they are saying they don't have any voice calls recorded... And it is deliberately cheating and encashing by to rooms. Please resolve the issue

I had a stay at OYO 2229 Hotel Golden Wings, 10, Krishna Niwas, Near Delhi Gate, Udaipur on Check-in 12 Nov 18 and Check-out 14th Nov 18. OYO charged me Rs. 8686 for 2 Adults and 2 Kids (3 Yrs and 8 Yrs). When I reached to the hotel at 10:30 AM and I was been told that room check-in time is 11 AM. so I preferred to go for site seeing and return evening around 6:30 PM. And I was shocked when I saw the room. I had following issues -

1. OYO uploaded not real pics of room. The pics shown of the room was not allocated to me. BIG LIAR. When I complaint about this to AGM of OYO Udaipur (Mr. Nilesh Bhargav). He said this is a technical issue. My Response: Software can handle this easily, PLEASE DON'T FOOL PEOPLE.

2. This room was over priced. This room was (so called) classic category (

Hello,
My booking was in 15971 heera holiday inn on 3rd sep 2018.
Sequence of the events.
My booking was done by oyo customer care person that guy confirmed one double occupancy room and it was communicated that at the time of check out i will pay the entire amount. On that day my flight was delayed by 2 hours, at 10 pm on 3rd sep 18 my accompany friend reached for check in and she was denied for check-in. The receptionist was so rude even don't know how to talk with people, he said first you paid me full amount and you both the parson come together then i will give you check in. She was agreed to pay some amount because she don't have that much, after also that person not allowed to check in. I called to customer care so many times for payment through online they pick up my call and keep in awaited for more then 20 min (Two times) and disconnect the call once again i called and repeat the same happening again but they are unable to manage my check in.in the mean time the hotel receptionist insulted and said her to go out from hotel and she gone out.
How a hotel person can behave like this??
At 10:00pm how a person can said to go out to a alone girl without thinking what she will do now??
Being at responsible position of public assistant where is your control on hotels??

Please escalate this matter to high priority and consider a serious matter as i am looking on it. Waiting for your feedback.
Thank you.

Ashis ghosh
[protected]

Booking id-jcst8065

The application showingto book townhouse @inr 599 for double occupancy by applying coupon code oyoth499 (Screenshot attached).

I was asked to pay the same amount on the app.

Application is linked with paytm. So it added the same amount automatically and the same is deducted after adding the amount in paytm.

However the booking is not confirmed and asking for amount of rs 2000.

Oyo team is not assisting in this issue.

It’s already nearing 1year, we raised our problems faced in oyo stay at goa.

I am sorry to say, we spent our vacation gathering information & sending pictures of how pathetic our stay was at goa with all these issues:

1. No water
2. Frequent disconnection of electricity
3. Not hygiene
4. No hygienic breakfast
5. Exhaust fans not working and rooms are totally smelly and impossible to stay.

So after calling your customer supports numerous times, still, we have not received a full refund of our stay. Now we don't even get any response.
We all work for reuters news team if this is not resolved asap. We will publish the article about pathetic oyo stay & irresponsible customer support.

Our oyo andaman package id was pkg-nfxd-5736. We paid in full before starting the journey as oyo said that this is what their policy is. Indeed despite of reservations against such prepayment, we believed in the brand name and went ahead. We took full package including tour planning etc from oyo. They issued the vouchers and details of the trip with mutual agreement. We never wanted to spend more time at port blair as can be seen from our journey details. Total package we paid was 263, 400 /- (Two lakh sixty three thousands four hundred rupees).
Following were the details sent to us by oyo which we agreed upon with repeated assurance from oyo about proper take-care of the trip and also that the hotels will be in good and livable reasonable shape.
With very first day, we felt of problems from oyo reason was rude behavior of their driver on 9th november 2018. We requested him to stop for “ice-cream”/ “coffee” after tiring journey and visit of sound and music show at cellar jail at port blair. He denied and said that this is not in itinerary. We reported it to oyo that at least in a day, we shall get some time to take tea/coffee.
Response by oyo (Mr. Abhishek/ayush): we are sorry and will take care of this issue and see that it never occurs.
On 10 november 2018, we were supposed to board the ship/ferry for transfer to havelock island. We were told to check out the hotel at port blair and come out for boarding vehicle at 0900 am. We came out in the road (As suggested). Waited till 1030 am and then vehicle comes. Upon our arrival at port, vehicle left, no oyo representative is around and cisf sees that ticket handed over to us belonged to 11 november 2018 instead of 10 november. We reported to oyo team and at 1300 h, oyo sends a guy ‘salman’. This person kept talking about 2 hours and to tell us that we have to stay at port blair and only next day afternoon, we will get the same ferry which they booked. We were taken to another hotel for a forced stay at port blair. We got a call from oyo saying that they are sorry and will upgrade our hotel stay etc.. Etc…
Now on 11 november 2018, we went to havelock and were given a scheduled hotel “havelock”. The hotel was awful. No hot water arrangements, no cleanliness, the one of the worst ever seen restaurant where we were supposed to take food. What do we do? Stay forcefully… that’s it.
On 12 november, we were taken to radhanagar beach at 0530 am. We enjoyed the beach for 30 min and then were suggested by oyo rep (Mr. Vineet) to go for scuba diving and then directly from there we shall go to take ferry for neil island. We were dropped at scuba diving location at 0700 am. We followed the instructions in good faith, went to scuba and could come back at 0800 am only. Upon our return, mr vineet said that we have missed our ferry. A great feeling came when he said that we have to go on the “bhagya laxmi” ferry in black and by sitting on floor in open. He transferred 5 of our people to neil and sold rest of the tickets (As my people saw him selling other seats). He charged us 14000 /- (Rs. Fourteen thousands) for re-arranging the ferry tickets for rest 14 o[censored]s. We somehow boarded. To our dismay, at neil, our 5 old people who could not go for scuba, waiting for us for last 4 hours…. Why they could not be shifted to hotel?
Later in evening we went to laxmanpur beach and liked it.
13 november 2018, we went to bharatpur beach and enjoyed different rides. Somehow, we were told by mr shankar (Oyo rep) that 1030 am is our ferry back… we argued that it was supposed to be in afternoon as per the itinerary… he told us that this is how they got the ferry tickets. We had no other option but to say… ok…ok… when we came back to port at 1030 am, we were surprised that we have to go in two different ferry… in one of our ferry, our people were told to sit in open where we had 3 old people (Age 58) and one small kid of 1 year… how inhuman??? By this time, we understood that this is how we have to finish our trip and we shall agree here as well. We understood that oyo is no way a good operator to go for in next time.
Upon arrival at port blair, we were picked up and put in havelock hotel. We understood that any demand will not be listened by oyo.. So we kept mum waiting for 14 november 2018, eagerly waiting for our flight back to mainland, our home.

What we lost?
Our valuable two and half days (Forceful stay at port blair 1.5 days, 0.5 day at havelock, and 1 day at neil).
Our hard earned money could have been better utilized.
& full trust on oyo.

What we gained?
Experience of a beautiful location….
Experience that we shall avoid oyo.
Believing these tour operators is a blunder... Better to book hotels on our own and take vehicle through hosting hotel.

Anything repairable?
No… but, we will send this letter at different forums for suitable compensation.

This is arif mohammad
I booked one room in pune comfort inn from 28 oct 2018 to 9th nov 2018 booking id oyo 15456...….. Due to business plan change i had to check out on 1st nov 2018. Oyo promised me to refund the remaining amount in 7 to 14 working days. These days are already passed now they making false excuses lime due to bank holiday we could not process your refund. Now again they are asking to wait for 7 to 14 working days. All the time they are disconnecting my calls. Even the height o[censored]nprofessionalism is the customer care executive is smoking outside and talking to me. They all are bunch of thugs.

Oyo is cheat company. Don't book rooms there

Oyo i need my money...

Dear sir, i booked oyo 14676 flagship baga alchemy creek hotel from 15 th nov 2018 to 18 th nov 2018 (3 nights) & my booking id was ebvj7536 from oyorooms.com (Find attached booking copy). When i check in at hotel on 15 th nov 2018, hotel management mention same detail s in register i. E 3 nights stay and check out date 18 th nov 2018 (Find attached hotel register copy). But on 17 th nov 2018 property manager mr sunil told me that my booking is of only 2 nights and your check out is today only i. E 17 th nov 2018. I shown my booking copy although mr sunil not ready to listen to me and told me to vacant room on immediately as he had taken another booking and guest is waiting for room. I called oyo customer care number and shown my concern they told that my booking is of 3 nights and on 17 th nov morning hotel shown check out at 10.45 a. M. I told mr sunil that hotel shown check out thats way its now showing as my booking is of 2 night s only. I am out for entire day on 17 th nov 2018 and i didnt sign in register for check out than how come this possible. And customer case person also told that they send me invoice also (Find attached invoice copy). Mr sunil not ready to listen any thing and fighting with me and forced me to vacant room or else he will inform his staff to throw my luggage out and call poice as i didnt vacant room.
Dear sir, i paid full amount for 3 days and as hotel got another booking they shown me as check out and taken another booking with out my permission.
Its wrong practice and its like nightmare while having holiday with family.
I shown my grievance to customer care but i didnt get any reply from there.

Pls inter vein as such kind of malpractice never happen with again with any other guest.

Booking id: tgkn6258. Even after 18 days and calling oyo for 20 times and wasting my time they have not returned my amount. Yet i have received the mail regarding the initiation of the refund 18 days back. Whenever i call their customer care they say to wait for 2days. Now its 18 days. Actual amount of refund was rs. 898, of which they refunded rs. 15 the very next day on 2nd of nov. But the remaining amount of rs. 883 is still pending, thought everytime i call they tell that your refund is initiated. I herewith attach the screenshot of the email i received.

This is regarding an episode dated 18th october 2018 at your associated property oyo 352 hotel drs 8586 haveli in adinath nagar, jaipur. My sheer bad luck that i happened to look for a budget hotel of oyo for a 5 night stay in jaipur with my parents. While surfing on the make my trip website, i found the above named property to be most suitable according to my budget, proximity and requirements. I booked the property for five nights on mmt and received a booking receipt for this (Pnr: [protected])
On reaching the property, i was not-greeted by a shady, shabby and arrogant boy aged between 20-25 years. He clearly told me that “we disregard whatever payment/booking you have made on mmt because we are no longer associated to make my trip/ oyo in any way”. On enquiring about why the property has signboards of oyo if they are not associated with it, they told me that it is because “our payment of around 1.5lacs is stuck with oyo and if we remove the signboards, they won’t give it to us. So we only have this board until we get our dues cleared”.
When i reinstated that since, i have made the payment and i would stay at the property, the owner (Some mr. Gupta - a man aged around 50) came out of his attached residential premises and started misbehaving with me. This was the most unpleasant and uncalled for experience i had with any property in india. Some points that i would be listing down on all the social networking portals and/or consumer forums are:
1. Me and my parents were made to wait for 3 hours at the reception and were not even offered a glass of water.
2. The two men and the reception were consuming alcohol and misbehaved with me when i reached.
3. The owner misbehaved with me and my parents and abused us.
4. The owner called for some goon and insulted us even more on asking for refund. We were literally thrown out of the property.
Is that what oyo is for? In the name of budget hotels…is oyo fooling the customers by listing such shady, unhygienic and bad properties? Not only a mental harassment but i would be taking this up against oyo as a case of eve teasing, abusing and harassment.
Is oyo only meant to increase the number of properties listed and there is no check done on the property/ owner?
I would make sure i put my story up on all the possible portals and judiciary channels unless i get an apology and the property delisted from your site.
Shame on you oyo!!!

Booking checked-out - oyo 2681 hotel madhuram palace : booking no.: xmte3840.
In regard to the above booking number, i made an early check out and i was told by the oyo support executive that money will be refunded to me. But i have still not received the refund of ₹872. I had booked the room from 13th to 16th of november, but i modified the booking on 15th of november and shortened it by one day. I contacted the oyo support executive and he assured me that the money will be refunded to me.
I urge others to not make any booking with oyo.. They have unethical principles.

My self pragnesh patel, surat, gujarat. I booked oyo flagship 14676 alchemy creek, goa for 15 th to 18 th nov 2018 from oyorooms.com (find attachment for booking detail) . When i check in at hotel on 15 th nov 18 hotel also mention same dates in register (find attachment of hotel register) as per their booking record. But on 2nd day i.e 17 th nov 2018 Hotel manager mr sunil told me that i have boking for 2 days only. I shown my booking copy but he told that on web site yr booking shown for two days only . I talk to helpline number they told that hotel shown check out in 17th nov morning at 10.46 a.m thats why on web its shown as 2 days stay and they sent me bill as 2 days charge and one day early check out charges (find attachment )showing check out on 17 th morning and told to vacant room. I was out for entire day on 17 th nov when i came back in evening mr sunil property manager fighting with me and force to check out room. I paid for 3 days and hotel shown early check out as they taken another booking on same day. Mr sunil told me to vacant room or else i will inform my satff to throw ur luggage out and call police . Its a nightmare for me during holiday with family. I called many te to oyorooms they not reapinded well amd keeping my calls on holds every time. Worst experinace. Pls intervain as such kind not happen with other one in future.

Its been a month and still oyo has not fully refunded my amount to bank. I have talked so many times with them but they only say wait for few days. Its been 1 month then. And from tomorrow dont no why buy i am also unable to call the customer care. Seems as if they have just blacklisted my number or what. Please reply asap! Oyo
Booking id - qbit7310

Hi
My booking reference id szou8602.
My booking was from 2nd nov to 5 th nov 2018,
Due to flight delay, i was not able to call the oyo for confirmation.
I didnot get any call from hotel nor oyo. But suddenly on 3rd nov. That my booking got cancelled. And spoke to the customer care as my booking was prepaid and you cant cancel the same. After long discussions and called many times, customer care agreed for refund within 7-14 days.
I got a message on 6 nov that refund got initiated of rs 599 instead of rs 3201 i have paid for booking.
I called 2-3 times customer care but no resolution. And once customer care put me on hold for long and inspite of me saying hello hello so many times noone respond also. After so long i cut the call.
Oyo customer care services are not good at all.

Dear Oyo team,

My Complaint number is 10907898

I have booked 5 rooms for 10 people for 11 days 18-28 November, check out on 29th through though OYO at Clausil INN, Panaji, Miramar. I have paid the complete payment in advance. See attached receipt of payment. I a

There manager called me today saying the rates have changed and and now I have to pay 40000 extra ?? Is this some kind of joke ??! Is this how your hotels treat the clients ??!

My team of 10 people are arriving tomorrow morning at 8am. This is extortion. why should I pay more after paying the full payment in advance. This is a very unethical practice and it is unacceptable. I made this booking through OYO with great trust and this is my first experience with OYO and I expect the OYO team to resolve this issue internally with the hotel. It's not fair to harass customers who pay complete payment in advance with great trust. Kindly respond

Dilraj Kaur

Loudspeaker Media

[protected]

Oyo worst experience i had in last two days these people had irritated me a lot as they commited to shift hotel and adjust amount but now they are doing nothing pathetic experience worst services. Their relationship manager told me its their mistake and they will adjust the amount but later it won't happened i wasted 5 hours talking to them

Gautam dubey
[protected]

I had made a booking
Booking id: vaek9840

Check-in - 30th dec'18

Check-out - 2nd jan'19

Address - 912, vithaldas vaddo, morjim beach road, pernem, morjim, goa

View on map

Landmark - milagres church, morjim

I had called oyo customer care to confirm my booking to verify my booking which they did. I asked them if i should call the hotel to which they said that the booking is confirmed from our end.
However on 17th november i called the hotel to cross check, i has told by the hotel that they no longer have any association with oyo rooms and the booking wont be honored.
I called oyo again to which they replied that the booking is confirmed and not to worry. However i was not satisfied and made the oyo customer care call the hotel. After the call they came to know that the booking is not being entertained by the hotel. (I have phone recordings for the same)
It was only after my efforts that the oyo customer care came to know about the scenario. If i hadnt contacted the hotel i would have landed there without booking.
Now i was told by oyo team that they will be giving me alternate booking without any extra cost, but when i recieved the voucher its asking fore more money.
My original booking was made 5 months back when the tarrif was low and now the tarrif has gone very high as its new year dates.
It is entirely oyos fault and they should give me a alternate booking for same category hotel without any extra cost.

I had booked a room with oyo at 3:00 pm on 8th nov 2018. And at 3:02 pm decided to cancel the room because of alterations in my plan. My refund payment is pending even after escalation mangers promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 5 times. The escalation manager promised full refund into my payment method. But did not receive anything...

Hi...
Booked hotel at virat residency, hyderabad.
Booking id - xpfi8359
From one of your other representative abdul rashid. Paid the whole amount with gst.
When asked for bill he told he'll send by mail but afterwards when continuesly asked for the bill he sended it that too without gst (After 1 month) now when asked for the gst bill he is not responding for calls or even messages
Really a worst experience with oyo.
Officials please look into this.

Hello Sir,
I stayed in OYO 18605 home modern stay marari beach from 13/11/18 to 15/11/18 with 2 of my friends when I checked in the booking was confirmed but at the time of checkout when I opened my aap to see the amount to be paid the booking was showing cancelled when asked the owner of the property( Miss. Soumya) she replied no the booking is not cancelled so she took total amount of 2243/- as mentioned in the app but now neither OYO nor the owner is ready to provide me the tax invoice. Even owner said her OYO captain said OYO does not provide tax invoice ever which I think is clear case of tax theft. Please look into this case and get me justice.
Owner name: Soumya
Owner contact number: ‭[protected]‬