OYO Rooms Complaints & Reviews

Booking no.: bcwg9415 - oyo 1641 hotel radiance paradise, dehradun.

I was staying in hotel from 26th to 28th. I was not given basic toiletries by the hotel staff, upon asking for a toothbrush and toothpaste, they told me that oyo does not fund them properly and i had to personally go outside and buy a tooth brush and tooth paste, despite of paying so much at hotel
It is a deficiency in service and i would like have a reply from oyo on this as soon as possible.

My booking id is hdfw0581, i booked this room in siliguri hotel krishna inn and my booking was confirmed, when i reached at hotel they said oyo is showing very low amount to pay, we can't give you a room, they cancelled my booking after reaching hotel, i have come from jaipur, rajasthan and now they are saying that you should pay 1500 and i had booked it in 653 almost 3x amount they said to pay.. My first journey and i has heavy lagguage, i don't know the another place and other oyo rooms are far from that location, i fully hurted and badly treated by oyo room.

I booked a room in sai villa gurgaon i am not able to sleep it's 2 am there are so many cockroaches and mosquitoes inside the room and on bed too my body is itching due to mosquitoes i got ratches is this kind of services oyo provides i called to the hotel staff to do something but they denied i will tag room photos to the oyo sites, my fb account and ritesh aggarwal too.. Next time i will not book oyo.. My trust is breach with your services...

When we had checked in they had assured complimentary breakfast but refused to provide so in the morning.
While checking out, we negotiated to reduce the amount but they rebelled back.
They used slangy language to say that the fault was ours for not ordering. Highly intolerance and insulting behaviour in front of other customers too.
They challenged us to even file a fir. Very threatening attitude.
Can't explain our helplessness for not being able to complaint against them

Hi,

I booked a bali trip with oyo holidays and paid 5000 rs for initial booking. After that, they cancelled my booking stating that it's out of there budget however now they are not picking up any call and refund is not credited since a month.
My booking id is pkg-bjka5483 and booked a package with vishal tamang and number is [protected]/[protected].

Kindly do the needful.

Higlhly slow response from tikmu ji for pkg-hqut9682 kerela. I chase her so many time but many times not able to contact her she even dont call back to me and i request her for dropping mail she also hav not time for that. Due to this highly slow response i feel that the same response i would get in case of emergency during journey. When i asked her for refund my she got angry. So i request you to refund my money which is around 9000 ruees. She also talking in awkward way and refused to refund my money.
So i request you to please refund my money for this package

With reference to my complain about oyo as below:
*voxya.com:complain numbers:10228, 10639, 10926
*consumercomplaints.in:dated october 8, 17, 19
*complaintboard.in:dated october 8, 15, 19
*consumerhelpline.gov.in:complain number:966951
*emails to oyo:dated:8 october, 19 october
Myself niteen sonawane recently i booked (7 oct 2018) a room in new delhi with booking id nfgx8056. I was denied checkin even after confirming and giving miss call on the specified number. The booking cost was 1818. Then called oyo. Oyo shifted to other hotel. Before going to other hotel there was a conference call between hotel owner customer care senior and me where i was allowed to pay rupees 1818 and the hotel original cost was 2584. When i checked in i was charged 2584. The conference call had no meaning. I paid this amount as i was in a hurry for some work. The room quality was not even one star also, very bad condition. I just stayed at that hotel for few hours and checkout sooner on the same day. I requested oyo for my refund. After many messages and mails and calls oyo agreed to refund me rupees 766 in my bank account. {[protected]=766) as oyo charged me according to my previous booking}. Bank details already shared with oyo. (Note: i do not want this money in oyo wallet)
People come from other cities for some work. Instead of work they need to face such oyo problems.
Kindly take this into consideration and transfer the amount to my bank account.
Oyo's 3 customer care support persons sent me 3 different mails stating that money will be transferred in my bank account within 7-14 working days but still no money transferred. Already 3 weeks passed.
It is just a issue of refund of rs 766. Already 3 weeks passed and for this issue they take these many days to resolve. Based on this one can imagine the quality of oyo’s work and how eagerly they take intrest in resolving complain. Inspite of promising in email conversations by oyo, and also on twitter chat with oyo, oyo is not faithfull and loyal on its words. Very disheartening and worst experience. Calling their customer service they say its not in their hand and the issue is transferred to some other team. Everytime finding reaons to get away from the issue saying some different problems oyo is not at all feeling shame on them at all. Just a way of robbing money from customers and a mental harassment is done by oyo. Attached all the copies of mails with this. Gonna launch this case in consumer court soon.
[protected]/[protected]

I tried to make payment for my booking and the amount was 706. But unfourtunately the amount was debited of my account but transaction was failed. When i checked the payement was not made for both the times. I made third attempt and was succesfull. But they are not refunding the amount of 706+706=1412. Kindly ensure them to do asap!!
The transaction was made on[protected]. Yet there has been no action taken for this and are delaying.

I want to put up a case of non-refund of rs 3423.19 on account of oyo hotel no, 13039 (Shrandhanjali) in kolkata for my guest mr. Satyanarayan ganade.
Mr. Satyanarayana ganade had booked an room for two nights (22/10-24/10/2018) in oyo hotel no. 13039 at shrandhanjali guest house, kolkata. The total bill amount was rs 2072.00 (As per the attached receipt.)
The receptionist while executing the payment through credit card entered an wrong amount of rs. 207, 200.19 instead of rs 2072.00 subsequently the next day hotel refunded partial amount of only rs 201, 705.00 by cheque instead of rs 205, 128.00. (Difference amount)

Inspite of repeated requests the hotel did not refund the requisite difference amount of rs 3423.19 without stating any valid reasons.

Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

Please consider this as severity. And help me in deleting my account.

We had booked a double occupancy room for the night, as we had to attend a function nearby the next day morning. As we were not allowed to take bags or any electronic devices to the function, we asked the hotel employees if we could keep the bag at the hotel till afternoon. They told they had a room for locking in bags and confirmed us it will be safe. After we returned, we booked a room for triple occupancy, and told we would spend only 4 hours as we had a flight to catch up at night. Atlast they gave us the same double occupancy room for the triple occupancy we booked for. And when i checked my bag, a headset costing more than 10k had been stolen after we gave our bags for safe keeping. When we asked them, they are not aware of it. The employees standing in the reception had been rude, and totally incompetent on his job. They didn't even allow us to check the previous room we stayed in for checking if the headset had been forgotten there.

I have booked a room through oyo with booking id clat4079. It showed me the total bill of inr3783 and if paid early through online, there is a discount of inr500 and total bill is only inr3283. So i have paid inr3283 by debit card. At the time of check in, the management told me that there is a balance amount of inr500 to be paid. I opened the oyo app and found that they add inr500 to the original bill inr3783, after i paid the bill of 3283, after a discount of inr500 it shows that 500 is the balance amount. Then why you are asking us to pay early in online, if it is the same amount before and after.

I stayed in hotel benz on 21st oct which i booked using oyo.. Booking id is hxez3581.. Hotel room was pathetic... Bed sheets were dirty... Few guys were drinking and making noise in the next room.. After the stay i have 1 star rating.. The same night hotel owner called me to abuse and threaten me for doing so... It is highly unprofessional behaviour as it is my right to give independent review about my stay... Strict action should be taken against the hotel owner for doing so.. I have reported this to oyo customer care also..

Dear all hereafter i will not prefer oyo rooms for booking my booking id was
Oqip7504 iam from tirupati i had booked for single room by oyo in hyderabad for two nights my check in was on 21st october & expected check out wad 23rd but due to medical emergency iam not able to stay there so i checked out on 21st evening itself, but they had taken money for two nights only & they are not supported to modifmodify the booking in online for 1 night & i called around 7 to 10 times each call taking 30 minutes to reach the required person i had lost my patience & no body till not taken the intiate to refund the money, they are telling verbally that your amount will be refund to your account in 10-14 days, who will wait such a huge days without written communication through sms/mail, i had spoken to senior persons to oyo team mr. Gaurav soni guest experience manager, deepanshu arora guest experience manager, but 4 days over still no written communication by messages/mail iam requesting you people's don't believe oyo team they are liers & cheaters you will loose your money by going to oyo. This is a worst experience first time in my life, by planning through each & every service provider should statisfy & their system should be user friendly i never such a complication & making people's to get risk.

( OYO TOWNHOUSE 015, Lajpat Nagar, Delhi) I have to book this hotel time and again since I dont have any other option in the area. The first time I stayed, there was no hot running water, the AC was not working despite numerous complaints and out of the whole menu only ‘limited’ items are available as told by the hotel manager. No action was taken for the AC.

After a half an hour conversation with the customer care executive of OYO rooms I received a “35% discount coupon” which was applicable on my next booking. I tried using that but it didnt work. So they told me to call them after the booking and they will manually apply the same.

After I made my next booking for 24th oct- 26oct I called them for the discount. It took them 20miins (on call) to figure out the same and the “senior” executive seemed to be clueless about the whole situation. He said he will get back to me the same day with the solution (as my stay was starting the next day) but there was no response from OYO. Alright I even let that go( because 25% discount was given to every person staying with OYO, so technically I just got a 10% extra discount which they failed to provide). Basically I did not get any compensation for my first stay with them. Due to the hotel’s central location I have to stay in it. I am always carrying a patient with me and it is very difficult to manage in situations like these when the hotel is so unaccomodating. When you are paying close to more than 3000 bucks per night you expect some basic facilities by the hotel.

Coming to my second stay, As I mentioned above I am always carrying a patient so I need to keep track of timely food due to her medication. Now there is no hot running water in the bathroom, and when complained about the manager says that the boiler is on. The water I need should be “hot” not “lukewarm”. No action by him.

I ordered one tomato soup specifically mentioning to not use butter and cream in it. Still when the one bowl of soup came after around 45 minutes there was cream in it. When complained about the same, he said that I had only said about butter and not cream. When he confirmed with his chef he said the cream was in it and eventually he did not charge me for the soup. That is not an acceptable solution. The patient needs to intake food when he needs to . It cannot be postponed to even 10 minutes given the medical condition. When you need to take 10-15 pills in a day, you simply cannot postpone or even alter the strict timings.
When we order food, first the plates come in, that too undernumbered(2 plates for 3 persons), then the spoons arrive after some time, and then the bowls. By the time the crockery and cutlery arrive the food is cold.
Its very difficult to stay as some construction work is going on at the hotel which made my nights sleepless.
OYO ROOMS is a brand, in fact I am staying in a TOWNHOUSE which is their flagship property and this kind of service from the hotel is totally uncalled for.
I want a full refund for both my stays. Very dissapointed with OYO.

My self rohit kumar singh booked a holiday package from oyo with package id - pkg-ghke5790 for himachal from chandigarh. It was not a 1 or 2 things that were unmanaged, it was series,
1. Kullu velly was included in the package but driver dropped me on by pass and asked us to go on by own. I didn't resist because my family was with me.
2. Next day after reaching manali driver said vehicle is damaged so i will provide you another vehicle by 1 pm and we were ready at 10 am and waited for backup till 1 pm. I. Was promised that sedan type vehicle service will be provided by oyo but the back was alto 800. Due to late back driver didn't take us to hidimba temple which was in package and just one place of nagar.
3. Solan velly trip was cancelled as vehicle was repairing.
4.in returning they have changed vehicle again and it was too old and was risky to travel in that, it has all kind of noises from every part. Still traveling by this vehicle was risk of life and hoping to reach safe at my place.
5. Write 12 emails regarding to resolve the issue and communicated to oyo team to change the driver but no one listen to us.

Thanks and regards
Rohit

Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

Please consider this as severity. And help me in deleting my account.

It is to bring your kind knowledge that the stay was horrible in the hotel royal crowne, kolkata. Even no complement drinking water is supplied in the rooms. The hotel didn't have any restaurant for food. Room design is so pathetic, no tea table was available in the rooms. Bath room mirror is not even suitable for shaving. Some parts of the hotel is still under constructions, the rooms are full of dust and mosquitoes. No lift is available. So you may consider this hotel is not suitable for stay.

Booked a room in oyo 9605 hotel golden inn through oyo room. I got booking i'd: - qmsu6758. And it's shown success your stay is confirmed. When i reach the city and made call to oyo. Oyo is telling there is not any booking. Made another booking through oyo in same hotel and rate shown is high. For first booking rate shown is 4004 and for my second booking rate shown is 4765

I had confirmed my booking with oyo on 23 oct at 7p. M for date 23 (Checkin)-24 (Check out) oct 2018 i reached on 24th oct early morning 6a. M then they denied checkin saying some rooms have water issues and other rooms are full then they dint give other rooms then i had to wait for 2hrs to get a room in other hotel i had to call 10 - 15 times to get a room in other hotel i had booked in that hotel because of location and i wanted same nearby location but they gave me other location which was 2 kms away from the hotel i booked