OYO Rooms Complaints & Reviews

Hello,
I stayed with my friend in this oyo property in bangalore, while doing payment in the app, the payment failed and money was deducted. I tried with another card payment failed and money was deducted. I complaint customer care they refunded half for one card amount and they told rest amount they will paytm me which they never did. The other card amount they never refunded and they are not even keen yo note down the details for it. I highly recommend not to use oyo app for online booking as they di these kind of fraud business.

Booking i'd - fwtv9361... No hot water/gyeser facility in the rooms..
Staff not at all helpful.. My guest dialed reception number 9 from his room 314 many times but there was no one to assist, nobody bothered to answer the call... I spent 1201 inr at such a disgraceful property and this is the 2nd time we have faced issues at this property... Oyo is solely responsible for such goo[censored]ps because they provided us this hotel option while we were booking online... Shameless oyo... They don't value their customers. 👎🏻👎🏻👎🏻👎🏻

Oyo service has pushed me to a deep stress. On 30 oct 2018 checked in a hotel at coimbatore booked via oyo. I have checked out the room on 4 november 2018. I have asked for gst invoice copy from hotel but the hotel staffs informed me that they will not provide the will rather oyo will send the same.. Almost a week is over non of the oyo team are taking up the responsibility to solve the same. Daily trice i use to call them and raised compliant almost seven times but not satisfactory replying from oyo. I am just asking a will for which i paid bt they are providing it

I have booked oyo last evening and made a double payment to the hotel ..

As I was trying to make the payment through the app where inn I got failure pop up while making the payment and then I made the payment through my debit card ..

And when checked my bank account their was a double payment made to the hotel

Below are the attachment for your reference ..

Dear sir/madam

With reference to telephonic conversation with your executive on 16th oct.'18, i made a cancellation in my booking id-oqha6470;& in that booking i used a coupon of oyo bought from paytm worth rs 1500/-before cancellation i made everything clear with executive & upon his clarification i cancelled my booking at chennai for 21-22oct.'18. He told me that only rs 99 will be deducted in your booking amount & rest everything will be refunded back.
Now, after having conversation with your senior executive, she denied to give me the coupon money back. Sir/madam, might be rs 1500 costs nothing to you people but it matters a lot to me. Kindly, look into it & process my coupon refund. Attaching the snap shot of booking made.

Warm regards
Ajay sharma
[protected]
Gurugram.

I have booked a 3bhk for 6 adults and 2 kids from 7th to 9th of nov 2018. Booking number is zkse3218. On 7th nov 2019, after check-in time around 6pm, when asked for the 4 digit pass code, they asked for valid id proof. After providing the same. Some one from oyo cancelled my booking and booked another one from 7th to 8th nov 2018, with my knowledge. We could not even found the property and no one there who can us for around 3 hours.
No they are not even returning the full amount. When i asked who has cancelled my booking each one gives different reasons.

Rupesh from raipur [protected] booking Id QGIO3491 dtf 6, Nov, 2018.he booked from his registered no. and asked to cancel Oyo Royal sarava, by saying ill provide you good package. on 6th i eant contact the property, as it is generally contacted by registered no, which rupesh had given his no. even i contacted cust care oyo some ran vijay was there he said i ll inform tp hptel that you are reaching by 4 pm. both rupesh n tan vijay didnt inform hotel milost, and provide the number to me. i faced problem of locating hotel and spent 1 hr to locate. my asthmatic wife and 5 yr child suffered a lot by walking with luggage.as no convince availble due to close lane.
Hotel guys aye saying we are not informed my oyo about your late arrival.
Even hotel guys are saying local oyo manager too dont bother to respond as he is always busy.

I recommend to stay away from any oyo.
If you really have to stay in oyo make sure to go through booking.com to have professional support when problems occur.

I describe this so you can avoid similar situations. The solution was provided by professional booking.com.

On 29 oct booked through booking.com 1 bedroom apartment for 26 days, starting from 4 nov.
Payment was taken on 1 nov for full stay.

By 3 nov i wasn't contacted to confirm check in time or key handover. I called at 10:23am on provided number. I was told the check in is at the reception where i can collect the keys as well.

On 3 nov, after 7pm i received a call from oyo telling me that the apartment "has maintenance issue" and i cannot stay in it. The man on the call offered "upgrade": original 1bedroom, well communicated, in the central location - the "upgrade" was studio (Smaller) in the outskirts, with limited transport.
I refused.
I was then told that "our staff on the ground" will call me.

I was called minutes later by another man offering the same apartment again. I asked how long will the maintenance issue last as i couldn't believe it will last full 26 days. He couldn't say.
I refused offered apartment.
He offered another one - again studio, in a distance location.
I asked about centrally located, 1 and 2 bedroom apartments that appeared bookable, but was told "this is too high value..."

During that evening i was called numerous times, last time just before 23:00. I was offered the same studios again and again. At one point i offered to stay for 5 days in downgraded studio if i got confirmation i would be moved to 1 bedroom apartment then. They were not willing to honor this.

On 4 nov i asked to provide me with the official complaint procedure oyo follows. I was referred to booking.com.

On 4 nov, after 10am i called booking.com and described the situation.
Booking.com reached out to oyo directly and talked to some senior manager. This manager confirmed that i cannot stay in the booked place as it was overbooked.

After that i knew i can no longer discuss things with oyo and i followed booking.com procedure.

I received very professional help from booking.com customer service. I received all information how to proceed: as oyo didn't provide the same standard (Or higher) replacement - booking.com handled it.

I was booked into another, similar standard accommodation for the full duration (As per my original booking).
I am going to receive refund for what was paid for oyo as well as the difference between original booking and new booking.
I was relieved that i booked my stay through the professional platform: booking.com.

To sum up:
- i was lied to by 2 oyo agents about the reason for stay: maintenance issue vs real reason: overbooking (As confirmed by senior manager)
- i had my booking confirmed by oyo 28h before check in time to be called 18h before check in time to tell me that they cannot honor my booking
- i was lied that i will be "upgraded" from 1bd in the central location just to tell me that i was in reality downgraded to a smaller apartment in outskirts of the town
- oyo had their property listed with booking.com, however did not follow the agreement with booking.com: never informed booking.com that they cannot honor the booking for me, never contacted them to offer other accommodation but wanted to negotiate directly with me (Oyo should have talked to booking.com, not to me); oyo does not respect signed agreements with booking.com in those points
- any professional company has an official complaint procedure. Oyo does not have one. Instead they hide behind other booking platforms. This should ring a bell to anybody who is considering staying in any oyo properties

I strongly recommend to stay in other apartments and book through professional booking platforms and avoid oyo.

Recently I booked a OYO Stay at Hotel Neeta's INN at Lonavala dated 3-4 November.
My booking reference id was UPAC8245.
When I reached the destination, I asked reception guy to check me in as I had my booking.
He asked me how much did you pay for the stay, I mentioned that I paid 2400 for 2 Rooms 4 Adults which I already mentioned while booking.
Then he mentioned that today's tariff is 2000 per room and I will have to pay extra 1600 for a total of 2 rooms.
He kept me stranded there for 20 mins while we were trying to resolving this with OYO customer care .
Experience with OYO customer care was not that great too since senior manager told me that sir when you made booking it was only for 2 occupants for 2 Room and I will have to pay that extra 1600rs to Hotel guy, but later I thrashed her saying that it was 2 rooms 4 adults .
Later she agreed and spoke with property manager, they came to some agreement and we were allowed to check-in.
By this time, we already spent 45 mins .

Now, I was with my pregnant wife and we were asked to wait while this issue was being addressed .

Property manager contacted KHOPOLI Oyo manager and he handed over phone to me, manger said he can't do anything and I will have to speak with customer care.

This was such a disappointing answer from Manager itself who can't resolve customers queries.

This was such a horrible experience and I want this to escalate to senior hierarchy level of OYO because it involved risk to health of my wife as we already travelled a lot and then we were stranded for more than 45 mins at hotel reception.
If at all anything would have happened to my wife during this time, I would have dealt this legally with OYO.
Also, hotel was not great ...there was foul odour in the room, exhaust fan in washroom was not working and toilets were not clean, unsupportive staff.

I want senior management of OYO to respond on this and compensate me for the trouble that we went through.

I am waiting for your reply.

Thanks,
Kunal

Hi

Myself is azad haneefa

I have taken an online booking on oyo 14441 ramani residency : booking no.: npfq4875 from 30.10.2018 to 02.11.2018. At time of booking i have updated my company gst details and other relevant to obtain the final invoice.

It was confirmed that the amount i need to pay is rs. 3840, post all deductions. I have made the payment through credit card for the same. When i have reached the hotel, the hotel people conveyed that i need to pay additional 421, which was not taken from me at time of booking. The above was embarrassing for us, from a reputed firm like oyo.

The receipt, which i have received from oyo dont have the gst breakup.in order to submit the hotel bill to our firm, the gst invoice from oyo is mandatory.

Hence i am requesting to submit the final invoice with gst breakup.

Thanks & regards
Azad

Sir, i have booked oyo 14576 sushmika villas, yercaud (Oyo booking no. Uyiz8610) on 12/sep by paying an advance amount of rs. 868 to oyo. I was planning to stay there from 30/sep to 2/oct and got confirmation from oyo.
When i approach property on 30/sep with my family, i was denied room by hotel saying that their contract with oyo is expired. I tried to contact oyo, but could not reach due to poor signal.
With much trouble, i could find alternate place for staying.
After my return, i complained to oyo and after checking, their guest experience manager (Mr. Shubham) sent me confirmation on 3/oct that my advance amount of rs. 868 will be refunded within 7 to 14 working days.
But, even after 1 month, i did not receive refund.
I called oyo many times (About 10 times) and got response that their seniors will call to resolve the issue. But, so far did not receive any call.
I request your help to sort out this issue.
I have never experience such bad treatment from hotel management company so far. I will never recommend oyo to any people in future.

Regards,
Ganapathy

Booking (Jfnv1023) escalated, hotel - oyo 12212 ramanuj cottage

Hi,
I booked oyo on 27th april and then it got canceled. My booking id was jfnv1023 and booking amount was 1983/- rs. But still, after 6 months, no refund has been processed.
I have already shared my bank details with them, i got several mails from oyo ([protected]@oyorooms.com) that i will get a refund in 7 days but no luck.
Now i want my refund with the appropriate penalty.

Thank you
Amod kumar pal
[protected]

Hello.
I had made a booking through agoda (Booking ref vcpm 9716). When i arrived at the property, the receptionist refused to let me in. I was not able to check-in saying that the price i paid online is lower than their day rates. I wasted my taxi fare also.
The most terrible experience have been the extremely rude and unprofessional behavior of the staff. Especially the boy in reception. I have never experienced such bad behavior from any hotel staff. Please arrange for a complete refund of my money. Also, train your staff properly to deal with clients.
I have given the hotel a bad review on google. I could see that i am not the only one who was mistreated by your hotel.
Nitheesh abdul rahiman

Dear oyo team, this way you deal with the customer, still 12 days over no action on refund, are you thinking customers need to beg to oyo for their money are you thinking we don't have any jobs rather than quarelling with you, everybody having a problem but facing oyo is big problem to customers, where is the three gentlemens mr. Gaurav soni, mr. Deepansu arora, mr. Pankaj, actually i should not say mr, beacuse you had loosed your respect, i had believed this three gentlemens, but no action on refund, are you not ashamed of doing like this, why you are enjoying with customers money, how it is digesting to you, if i was in your position i will quit the job & go, why you are cheating the customers, iam daily registering a complaint against oyo but you are very ridiculous, no seriousness, no commitment, no honesty, i will goes on registering the complaint against oyo daily, till iam getting my refund to my account.

I have stayed in oyo 1255 hotel city plaza chandigarh on 2nd november 2018. The condition of the room was very poor.ac was broken. Switch boards conditions were so bad. Room cleanliness was extremely poor. The condition of washroom was terrible. There was no water geyser in the washroom. Also, water was getting leaked while flushing. Waited for nearly 1 hour for breakfast to arrive. I had paid 1718 for this room which was not worth at all. I am really upset with oyo rooms.

Booking id - ubel3968
Oyo denied to refund my money and told me that the issue wasn’t valid. If a hotel says that they don’t have key to your room and they will open your room with a master key instead and i[censored] refuse to it. They make a duplicate key to your room on another room card and handover that key. How safe are you at that hotel anyone can do it. And after arguing on this for 2hours when the owner comes the reception person took at the rooms orginal key and hand me over that and said you can take it. The reception if had the original keys to the room why didn’t he handed me over the key at the first place. If you didn’t had the keys why didn’t you told us before i made the payment. I would have gone to a property where i would have felt safe staying at. The oyo only knows how to do fraud to people. When i complaint at first they asked me to collect my refund amount and watch from hotel. Now 2days later they are saying that u can collect your watch from hotel while we can not refund your money. We were standing at the reception for 2 hours while this was going on. Is oyo charging us for standing at reception. We didn’t even stayed there. We checked into another’s oyo property in ghaziabad. We tolerated all this behaviour from your hotel for 2hrs. Stood at reception and finally had to travel all the way from noida to ghaziabad to stay at your another property. So i don’t get it what are we charged for. Instead we should have charged oyo for this sort of experience. This company is told fraud they will deny any sort of refund to you and all they say is sorry and won’t help you out in anywhy. We have been booking through oyo since very long time and as a regular guest you should atleast have the decency to not fool us for someone others fault. I am not comfortable at your property you should have looked into the matter. I asked many time to connect me to oyo captain of that area mr. Rishab. I was refused and now you people are denying my refund also. Forget about taking action against the hotel you people are telling me that it wasn’t a concern. My safety isn’t a concern for you people that is not my problem if your policy says that i should not be concerned about my safety and should be charged for standing at the hotel’s reception then thats an another case. Mis joyti told us to collect the money refund and watch and now another guest manger is refusing for my refunds. I have both the mails and the company is totally fraud.

I made a booking in oyo rooms on 22.10.2018 while i was in goa. As soon as i reached the place (Home sea view) i saw that the location (Address) as mentioned in oyo site is nowhere to be found. I was stranded at the location and on contacting the respective person i wasn't getting any proper help. She wasn't even attending my call. Never experienced something as pathetic as this before ever.
Won't book oyo rooms again.

We have booked a room at oyo townhouse 012 property in kaushambi. When i reached there for check-in, i found that staff was not cooperative. They were bot listening what we were saying and there were a lot of problems in the room. Corporate guests at hotel were abusing the staff because of the water issue and the complete property was so dirty. Seeing this i called the oyo customer care. After wasting an hour, oyo executive agreed that they will provide complete refund. After hearing this i booked another room. But till now i haven't received any mail or message. I just received a complaint number which is 10510568. Seeing this whenever i am calling now they are denying everything and always putting phone on hold. This is a complete fraud.

Hi,
Me and my partner booked a hotel using oyo app on 1st of november. We reached the property around 3. Am at night. We were told that they only have one room available 311. We looked for the room and made the payment, submitted copy of our ids and filled the logsheet at the reception. When we asked for the room keys the reception guy told us they don’t have the key to our room but he can open it using a master key. We denied doing so and asked for the orginal keys to room. After arguing on this note he handed over us 202 key and said u can use this i have made a duplicate of 311 key card on this. I wasn’t comfortable with it so i said how can you do this. When u make hand me over any rooms key duplicating it to mine. Anyone can do it. How safe i am at this property when anyone can entre my room. The reception person said sry i dnt have orginal key and some previous guest took it. We complained about this to oyo c. Care the reception person himself told that he does not have the key to the rooms. After all this it was already 4. Am and we were still standing at hotel reception. This person told us he takes the guarantee that no one will entre the room. I said ok fine i dnt have and option but can you give me guranteen mk a photocopy o[censored]r id on back of our photocopy ids. To which he said i don’t have my wallet. We said ok bring anyone’s id card who is taking guarantee to this. He said he cant handover. Meanwhile he called the owner when the owner came we were already frustrated by what happened still i explained him the issue. And by this time the reception person took out 311 rooms orginal key and said he found it. And now the owner you can take this. But this was a complete case of fraud with us when they had the original keys why wasn’t it handover to us at once. And once the owner comes he automatically finds the case. If my partner would have been staying alone at the property he would have stayed but i was there too with him. One wolud definitely look for females security. The whole argument went on till 5am arround after which we had no option left so we left the property at went to oyos other property in ghaziabad to stay. And now that i am complaining to oyo about this they say that the case is closed by adding this note that we should go back to the property and collect our money refund and the watch that my partner threw in this argument. What do you expect from us that where we have been fraud we get back to the same place just because your hotel does not know how to treat guest. If the reception person didn’t had the key he should have refused us before charging us for the same. We would have gone to anyother hotel then and there only. Wouldn’t have wasted our 2hrs at the reception. Now oyo is expecting us to go back to place and collect the things. Why are you people even have helpline nos. I[censored] can’t do anything about it. And still no action is taken against the property. Is this how u behave with your guest, then i am sorry i don’t think any person will trust your website after these sort of commitments from you people. Its better not to use oyo then. Complaint no. 10480922, booing id ubel3968. Hotel name oyo 9841 the vivr 1.

I have stayed in hotel khalsa inn, lucknow dated 25 oct 2018 to 26 october 2018. After that i have mailed and contacted oyo customer care many times for gst invoice but they have not sent me till now. My registered mobile n. Is [protected], booking id. Exbj8390.
My organisation gst n - 09aabca7375c1zr
Name - andhra bank.
Send me gst invoice as i need this as soon as possible. I am very dissatisfied by this unprofessional behaviour.