OYO Rooms Complaints & Reviews

Booking id - ubel3968
Oyo denied to refund my money and told me that the issue wasn’t valid. If a hotel says that they don’t have key to your room and they will open your room with a master key instead and i[censored] refuse to it. They make a duplicate key to your room on another room card and handover that key. How safe are you at that hotel anyone can do it. And after arguing on this for 2hours when the owner comes the reception person...

I made a booking in oyo rooms on 22.10.2018 while i was in goa. As soon as i reached the place (Home sea view) i saw that the location (Address) as mentioned in oyo site is nowhere to be found. I was stranded at the location and on contacting the respective person i wasn't getting any proper help. She wasn't even attending my call. Never experienced something as pathetic as this before ever.
Won't book oyo rooms again....

We have booked a room at oyo townhouse 012 property in kaushambi. When i reached there for check-in, i found that staff was not cooperative. They were bot listening what we were saying and there were a lot of problems in the room. Corporate guests at hotel were abusing the staff because of the water issue and the complete property was so dirty. Seeing this i called the oyo customer care. After wasting an hour, oyo executive agreed that they...

Hi,
Me and my partner booked a hotel using oyo app on 1st of november. We reached the property around 3. Am at night. We were told that they only have one room available 311. We looked for the room and made the payment, submitted copy of our ids and filled the logsheet at the reception. When we asked for the room keys the reception guy told us they don’t have the key to our room but he can open it using a master key. We denied doing...

I have stayed in hotel khalsa inn, lucknow dated 25 oct 2018 to 26 october 2018. After that i have mailed and contacted oyo customer care many times for gst invoice but they have not sent me till now. My registered mobile n. Is [protected], booking id. Exbj8390.
My organisation gst n - 09aabca7375c1zr
Name - andhra bank.
Send me gst invoice as i need this as soon as possible. I am very dissatisfied by this unprofessional...

Good morning oyo. Im andy dharma, im have booking room for oyo flagship 125 appartel grand dhika city, jakarta (Booking id ysgp0986), and when i got a message whatsap from oyo i have replay confirm, but last night my soon playing my phone and he replay your message cancel.
I accidentally canceled my booking, can i continue my booking again? My booking id ysgp0986.
I booked from far away, and waited very long. Help me to continue...

Dear oyo,

Dengan ini saya sampaikan kekecewaan saya dengan oyo room, pada tanggal 24 oktober 2018 saya booking hotel melalui aplikasi, untuk tanggal 2 sd 3 nov 2018 di winer hotel palembang dan mendapatkan kode booking zjpl0178 dibayar dengan saldo oyo money.

Pada tanggal 2 nov 2018 sesuai booking yang telah ditentukan, pihak oyo mengkonfirmasi pesanan saya, akan tetapi sesampai nya di hotel, kami ditolak oleh...

I have booked your otani hotel 2 days back. When i reached your hotel today at approximately 11.00am. The attendant said that no room is available for you. I requested that i have booked online, but they didn't hear me and not asked for a glass of water. I arranged at exorbitant price immediately and faced harrasment. Please look into the matter.

Regards...

Hi...
Booked hotel at virat residency, hyderabad.
Booking id - xpfi8359
From one of your other representative abdul rashid. Paid the whole amount with gst.
When asked for bill he told he'll send by mail but afterwards when continuesly asked for the bill he sended it that too without gst (After 1 month) now when asked for the gst bill he is not responding for calls or even messages
Really a worst experience...

In continuation to my telephonic conversation with oyo customer care and cluster manager mr ashwin jain since 18 oct 2018, i would like to update the issue. I have booked 2 nights with oyo le sai hote pondicherry and reached the hotel on 18 oct 2018 around 9.45 pm and i was shocked to see the condition of hotel to stay with family by paying rs.3870 per night.
Immediately i called customer care and spoke to one mr manoj and cluster...

Sir, i have booked a room at hotel classic. My entry was couple entry.. But they did not allow me for entry... My booking reference is given below:

Dear vidya sagar, we look forward to host you for confirmed booking aszm1467 at oyo 22511 the classic. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 2nd nov, 12 pm onwards
Check-out: 3rd nov till 11 am
No. Of rooms: 1 deluxe (3x)...

I have bought a voucher of rs.6000 from paytm of "oyo total holiday". However when contacted the customer care they denied any such voucher & it can't be consumed. I have even sent an email to executive "ishita" however their isn't any response from past 3 days. I have tried contacting customer care but no resolution was provided. Now i am using oyo rooms & thus request you to kindly help me using the purchased voucher their....

Extremely bad experience at oyo flagship 15122 [booking id=jzhv7563]. I requested shifting immediately after check-in due to following issues;

1. Room was smelly and dirty with small insects.
2. Toilet fixtures were decade old and broken. Toilet seats were also broken. Water tapes are rusty and leak.
3. No hot water etc.

But oyo engaged me on several calls & then denied shifting. Oyo denied to return...

We made a full payment of 11 persons for andaman trip couple of weeks back
Package id : pkg-vlsb8216

We are travelling tomorrow night and so far, there is no confirmation on our transfer from airport to hotel.

Also packaging support team is saying that we just have one hotel booking with them however we booked complete package of 7 nights with 3 different hotels, including transportation.

Nobody...

Booking through OYO Rooms at OYO 4164 Shivam Elite Ujjain on 30 Oct 18
Guest Name: Mr. Ranbir Singh Negi x 06 (My Parents)
Rooms: 03 Double Rooms
BOOKING ID : HWNA0298
Stay Date: 31 Oct 18 / 02 Nov 18

On 30th oct while making a booking of Hotel Shivam Elite Ujjain i selected option of breakfast, but breakfast didnt show in confirmation, then i made a call to OYO rooms, an executive Pallavi informed...

Hello team,

Just want to say this was first time at oyo, and experience was pathetic.
I booked hotel golden park at kirti nagar, and reachd at 12 am since i used the slot of check-in as midnight.
First of all, the hotel was not traceable so i reached as per maps close to it, and when i called at hotel to ask someone to pick me up, they straighaway said we don’t any rooms. And when i said i have confirmed booking...

I am not updated with the refund status of my booking id ovzp2456. I have submitted my details on 21.10.2018 itself. Spoken with guest manager they said me to wait for 7-14 working days, already it had been done of 10 days, till now refund had not received from oyo. Still they are saying me to wait for 7-14 working days. Holding of money is not at all fair, could you kindly revert back as soon as possible....

Oyo is not providing me invoice of cab provided for the holiday package rsjl0284.

They are ready to provide invoice of the complete package where they will not mention the split fare of cab.

But my father needs the cab fare bill for claiming lfc from his bank. Where they will consider the amount spend on cab only.

Also the bill has to be in my father's name as he paid the amount.

Also...

I have booked a room recently in Goa for Medow resort with a booking ID: AZFW5916. This booking was done through oyo executive who said that the charge for the room for 4 people will be INR 1732 where as at the hotel i had to pay INR 2553.
I had called to the customer care before the check out twice after this came to my notice. I spoke to your executives who said that they will check the call recording and get back to me which did...

My booking id qbsm4572. Wrongful behave. As per booking breakfast included but they refused to give. Staff behavior also very bad for women. Never recommend anybody and me also for oyo booking. Date of incident 29.10.2018 and 30.10.2018. Asking rs.400 extra money for a pillow although our booking tbr basis.
On 30.10.2018 at about 10.30am we booked another hotel in hyderabad for stay due to bad behavior of hotel staf and manager also....