OYO Rooms Complaints & Reviews

I have stayed in oyo 1255 hotel city plaza chandigarh on 2nd november 2018. The condition of the room was very poor.ac was broken. Switch boards conditions were so bad. Room cleanliness was extremely poor. The condition of washroom was terrible. There was no water geyser in the washroom. Also, water was getting leaked while flushing. Waited for nearly 1 hour for breakfast to arrive. I had paid 1718 for this room which was not worth at all. I am really upset with oyo rooms.

Booking id - ubel3968
Oyo denied to refund my money and told me that the issue wasn’t valid. If a hotel says that they don’t have key to your room and they will open your room with a master key instead and i[censored] refuse to it. They make a duplicate key to your room on another room card and handover that key. How safe are you at that hotel anyone can do it. And after arguing on this for 2hours when the owner comes the reception person took at the rooms orginal key and hand me over that and said you can take it. The reception if had the original keys to the room why didn’t he handed me over the key at the first place. If you didn’t had the keys why didn’t you told us before i made the payment. I would have gone to a property where i would have felt safe staying at. The oyo only knows how to do fraud to people. When i complaint at first they asked me to collect my refund amount and watch from hotel. Now 2days later they are saying that u can collect your watch from hotel while we can not refund your money. We were standing at the reception for 2 hours while this was going on. Is oyo charging us for standing at reception. We didn’t even stayed there. We checked into another’s oyo property in ghaziabad. We tolerated all this behaviour from your hotel for 2hrs. Stood at reception and finally had to travel all the way from noida to ghaziabad to stay at your another property. So i don’t get it what are we charged for. Instead we should have charged oyo for this sort of experience. This company is told fraud they will deny any sort of refund to you and all they say is sorry and won’t help you out in anywhy. We have been booking through oyo since very long time and as a regular guest you should atleast have the decency to not fool us for someone others fault. I am not comfortable at your property you should have looked into the matter. I asked many time to connect me to oyo captain of that area mr. Rishab. I was refused and now you people are denying my refund also. Forget about taking action against the hotel you people are telling me that it wasn’t a concern. My safety isn’t a concern for you people that is not my problem if your policy says that i should not be concerned about my safety and should be charged for standing at the hotel’s reception then thats an another case. Mis joyti told us to collect the money refund and watch and now another guest manger is refusing for my refunds. I have both the mails and the company is totally fraud.

I made a booking in oyo rooms on 22.10.2018 while i was in goa. As soon as i reached the place (Home sea view) i saw that the location (Address) as mentioned in oyo site is nowhere to be found. I was stranded at the location and on contacting the respective person i wasn't getting any proper help. She wasn't even attending my call. Never experienced something as pathetic as this before ever.
Won't book oyo rooms again.

We have booked a room at oyo townhouse 012 property in kaushambi. When i reached there for check-in, i found that staff was not cooperative. They were bot listening what we were saying and there were a lot of problems in the room. Corporate guests at hotel were abusing the staff because of the water issue and the complete property was so dirty. Seeing this i called the oyo customer care. After wasting an hour, oyo executive agreed that they will provide complete refund. After hearing this i booked another room. But till now i haven't received any mail or message. I just received a complaint number which is 10510568. Seeing this whenever i am calling now they are denying everything and always putting phone on hold. This is a complete fraud.

Hi,
Me and my partner booked a hotel using oyo app on 1st of november. We reached the property around 3. Am at night. We were told that they only have one room available 311. We looked for the room and made the payment, submitted copy of our ids and filled the logsheet at the reception. When we asked for the room keys the reception guy told us they don’t have the key to our room but he can open it using a master key. We denied doing so and asked for the orginal keys to room. After arguing on this note he handed over us 202 key and said u can use this i have made a duplicate of 311 key card on this. I wasn’t comfortable with it so i said how can you do this. When u make hand me over any rooms key duplicating it to mine. Anyone can do it. How safe i am at this property when anyone can entre my room. The reception person said sry i dnt have orginal key and some previous guest took it. We complained about this to oyo c. Care the reception person himself told that he does not have the key to the rooms. After all this it was already 4. Am and we were still standing at hotel reception. This person told us he takes the guarantee that no one will entre the room. I said ok fine i dnt have and option but can you give me guranteen mk a photocopy o[censored]r id on back of our photocopy ids. To which he said i don’t have my wallet. We said ok bring anyone’s id card who is taking guarantee to this. He said he cant handover. Meanwhile he called the owner when the owner came we were already frustrated by what happened still i explained him the issue. And by this time the reception person took out 311 rooms orginal key and said he found it. And now the owner you can take this. But this was a complete case of fraud with us when they had the original keys why wasn’t it handover to us at once. And once the owner comes he automatically finds the case. If my partner would have been staying alone at the property he would have stayed but i was there too with him. One wolud definitely look for females security. The whole argument went on till 5am arround after which we had no option left so we left the property at went to oyos other property in ghaziabad to stay. And now that i am complaining to oyo about this they say that the case is closed by adding this note that we should go back to the property and collect our money refund and the watch that my partner threw in this argument. What do you expect from us that where we have been fraud we get back to the same place just because your hotel does not know how to treat guest. If the reception person didn’t had the key he should have refused us before charging us for the same. We would have gone to anyother hotel then and there only. Wouldn’t have wasted our 2hrs at the reception. Now oyo is expecting us to go back to place and collect the things. Why are you people even have helpline nos. I[censored] can’t do anything about it. And still no action is taken against the property. Is this how u behave with your guest, then i am sorry i don’t think any person will trust your website after these sort of commitments from you people. Its better not to use oyo then. Complaint no. 10480922, booing id ubel3968. Hotel name oyo 9841 the vivr 1.

I have stayed in hotel khalsa inn, lucknow dated 25 oct 2018 to 26 october 2018. After that i have mailed and contacted oyo customer care many times for gst invoice but they have not sent me till now. My registered mobile n. Is [protected], booking id. Exbj8390.
My organisation gst n - 09aabca7375c1zr
Name - andhra bank.
Send me gst invoice as i need this as soon as possible. I am very dissatisfied by this unprofessional behaviour.

Good morning oyo. Im andy dharma, im have booking room for oyo flagship 125 appartel grand dhika city, jakarta (Booking id ysgp0986), and when i got a message whatsap from oyo i have replay confirm, but last night my soon playing my phone and he replay your message cancel.
I accidentally canceled my booking, can i continue my booking again? My booking id ysgp0986.
I booked from far away, and waited very long. Help me to continue my booking. Because i was accidentally canceled it. Help me oyo, to continue my booking
Please continue my book, i have waited a long time. Please continue my booking oyo for today. I hope you can help me to continue my booking cause today im must go to oyo hotel form check in. Thank you

Dear oyo,

Dengan ini saya sampaikan kekecewaan saya dengan oyo room, pada tanggal 24 oktober 2018 saya booking hotel melalui aplikasi, untuk tanggal 2 sd 3 nov 2018 di winer hotel palembang dan mendapatkan kode booking zjpl0178 dibayar dengan saldo oyo money.

Pada tanggal 2 nov 2018 sesuai booking yang telah ditentukan, pihak oyo mengkonfirmasi pesanan saya, akan tetapi sesampai nya di hotel, kami ditolak oleh pihak hotel dengan alasan kamar yang kami pesan penuh.

Booking macam apa itu, bagaimana bisa sudah booking tetapi kamar not available!
Dan ketika kami cancel booking di aplikasi karena pihak hotel menolak, saldo oyo money kami tidak bisa di refund, apa maksud nya itu! Sudah jelas kami ditolak, tapi uang tidak bisa kembali, penipuan macam apa ini!

Saran saya kalau bermaksud mencari customer oyo room jangan dengan cara seperti menipu seperti ini, lebih baik beri discount dan lain sebagai nya

Terima kasih untuk pelayanan anda yang luarrrrrr biasa ini.

Rgds

I have booked your otani hotel 2 days back. When i reached your hotel today at approximately 11.00am. The attendant said that no room is available for you. I requested that i have booked online, but they didn't hear me and not asked for a glass of water. I arranged at exorbitant price immediately and faced harrasment. Please look into the matter.

Regards

Hi...
Booked hotel at virat residency, hyderabad.
Booking id - xpfi8359
From one of your other representative abdul rashid. Paid the whole amount with gst.
When asked for bill he told he'll send by mail but afterwards when continuesly asked for the bill he sended it that too without gst (After 1 month) now when asked for the gst bill he is not responding for calls or even messages
Really a worst experience with oyo.
Officials please look into this.

In continuation to my telephonic conversation with oyo customer care and cluster manager mr ashwin jain since 18 oct 2018, i would like to update the issue. I have booked 2 nights with oyo le sai hote pondicherry and reached the hotel on 18 oct 2018 around 9.45 pm and i was shocked to see the condition of hotel to stay with family by paying rs.3870 per night.
Immediately i called customer care and spoke to one mr manoj and cluster manager mr ashwin jain and requested them to organise to change the room, our conversation was about 45 minutes, they tried with multiple oyo room by keeping me on con call with zero result in finding alternative and in end mr ashwin jain advised me to stay on 18th oct 18 night and promised me that he will help me to change my stay, next day i. E 19 oct 18 he called and advised me to check the oyo rooms no. 11736 venkateswara vilasam in oyo app, i checked the photo and review in the app and called him and given him a confirmation of check our in le sai and check in in 11736, also he advised me that i will get the refund in 2 days.
I have checked out le sai on 19 oct 18 morning before 11 am and checked in 11736 on the same day around 1 pm after making the payment of rs.4111-00 and checked out on 20 oct 18
Now as per the commitment i am suppose to get my one night rent amount of rs.3870-00 by this type but its still not happened.
Again i called customer care on 22 oct 18 about the refund and executive escalated to his manager, that lady is telling that i need wait for 7 to 14 days to get the refund, why i have wait to get my money for 2 weeks, its oyo responsibility to refund back before guest request multiple time, please learn this pro active steps from bajaj finance.
If oyo wants to take 2 weeks to refund my money means please add interest on daily delay basis and make the payment.

Again i called customer care 2 nov 18 and spoke one ms neha and logged a case vide number 10493017 but this irresponsible lady connected le sai manager and cluster manager mr ashwin jain, after listening all the story he put the call on hold for about 20 minutes without answer and made me to disconnect the call
I think oyo is planning to cheat me by not paying money i will file a case against oyo i have all communication records both oral conversation and mail and messages if i wouldnt get proper commitment on refund of my one night room rent.

Sir, i have booked a room at hotel classic. My entry was couple entry.. But they did not allow me for entry... My booking reference is given below:

Dear vidya sagar, we look forward to host you for confirmed booking aszm1467 at oyo 22511 the classic. Awaiting you is a 100% oyo experience - from booking to check-out
Check-in: 2nd nov, 12 pm onwards
Check-out: 3rd nov till 11 am
No. Of rooms: 1 deluxe (3x) room
Number of guests: 2 adults
Hotel name: the classic
Address : 50, nankiana chowk, time tower city, sangrur
Map link : http://bit.ly/2IG6zUv hotel reception: [protected] *t&c - every guest must carry an original govt. Issued address id proof (Pan cards not valid).

I have bought a voucher of rs.6000 from paytm of "oyo total holiday". However when contacted the customer care they denied any such voucher & it can't be consumed. I have even sent an email to executive "ishita" however their isn't any response from past 3 days. I have tried contacting customer care but no resolution was provided. Now i am using oyo rooms & thus request you to kindly help me using the purchased voucher their.

Extremely bad experience at oyo flagship 15122 [booking id=jzhv7563]. I requested shifting immediately after check-in due to following issues;

1. Room was smelly and dirty with small insects.
2. Toilet fixtures were decade old and broken. Toilet seats were also broken. Water tapes are rusty and leak.
3. No hot water etc.

But oyo engaged me on several calls & then denied shifting. Oyo denied to return prepaid amount & even charged me for whole day @ 50% extra than regular tariff. I have booked for three nights but they have not returned booking amount even for next two days and told me that the amount for next two days will be returned in 7-14 days. They did not asked for my bank details and told me we will ask once we settle this issue.

Their customer service executives told me they cant do any thing and shifting depends on ground team.

We made a full payment of 11 persons for andaman trip couple of weeks back
Package id : pkg-vlsb8216

We are travelling tomorrow night and so far, there is no confirmation on our transfer from airport to hotel.

Also packaging support team is saying that we just have one hotel booking with them however we booked complete package of 7 nights with 3 different hotels, including transportation.

Nobody is sharing invoice details and transportation details.

Booking through OYO Rooms at OYO 4164 Shivam Elite Ujjain on 30 Oct 18
Guest Name: Mr. Ranbir Singh Negi x 06 (My Parents)
Rooms: 03 Double Rooms
BOOKING ID : HWNA0298
Stay Date: 31 Oct 18 / 02 Nov 18

On 30th oct while making a booking of Hotel Shivam Elite Ujjain i selected option of breakfast, but breakfast didnt show in confirmation, then i made a call to OYO rooms, an executive Pallavi informed me that breakfast is included and its showing in OYO centralized system, she confirmed that breakfast will be provided to guests without any additional charges. on 31st Oct hotel informed to guests that breakfast is not included then i called to OYO rooms again to reconfirm an executive Asha informed that breakfast is not included, later she transferred this call to Shubham (Guest relationship manager) @ 11:53, I asked him to check audio recording, he asked time of 02 hrs to check audio recording of Mine and Pallavi held on 30 oct in between 14:35 to 14:45. But till 1600 Hrs. he did not get back to me.
Again i called back to OYO rooms at 1600 Hrs. and asked executive Kamal to connect me to Pallavi or Shubham but she said she didnt connect the call. she asked me to tell her the whole story again, i briefed again about the matter and she said that pallavi didnt know anything and by mistake she confirmed it to me. Last another executive Harpreet got connect in call and after holding of 05 minutes he disconnected my call.

Anyone above from OYO rooms is not able to resolve my problem and were disconnecting my calls, even asking so many time they were not connecting me to their seniors, not providing me any contact number of concern department (where i can make a complaint), not providing me email id to drop a complain email

OYO is a renowned brand and this kind of behavior and service is not expected from them.

I am writing an complaint here in a hope that i will get the compensation of my complaint

Thanks & Regards
Vineet Negi
[protected]

Hello team,

Just want to say this was first time at oyo, and experience was pathetic.
I booked hotel golden park at kirti nagar, and reachd at 12 am since i used the slot of check-in as midnight.
First of all, the hotel was not traceable so i reached as per maps close to it, and when i called at hotel to ask someone to pick me up, they straighaway said we don’t any rooms. And when i said i have confirmed booking they said talk to oyo support. Then at 1 in the night i called oyo and they said we are fowarding your complaint, “if phone gets disconnected i will call you sice we have lot of customers call in que“, and i waited for next 45 min, phone got disconnected and no call came from oyo. Finally, i myself checked some other hotel and booked. But, i was shocked to see the service of your team and don’t think of booking from here again.

Sugesstion for you:
Please take only that much customers whom you can handle well.

I am not updated with the refund status of my booking id ovzp2456. I have submitted my details on 21.10.2018 itself. Spoken with guest manager they said me to wait for 7-14 working days, already it had been done of 10 days, till now refund had not received from oyo. Still they are saying me to wait for 7-14 working days. Holding of money is not at all fair, could you kindly revert back as soon as possible.

Oyo is not providing me invoice of cab provided for the holiday package rsjl0284.

They are ready to provide invoice of the complete package where they will not mention the split fare of cab.

But my father needs the cab fare bill for claiming lfc from his bank. Where they will consider the amount spend on cab only.

Also the bill has to be in my father's name as he paid the amount.

Also while booking the package i had mentioned this.
In response they had said we will check on this. Now after the trip is completed they are denying me to give the bill.

Please help me getting the cab bill with below details.
1. Bill should be in name father sailendra samal. Although i booked the package, he paid the whole amount.
2. Bill should include passenger names.
3. Places travelled with distance and date. (E. G ahmedabad to rajkot on 12th oct - 200 kms)

I have booked a room recently in Goa for Medow resort with a booking ID: AZFW5916. This booking was done through oyo executive who said that the charge for the room for 4 people will be INR 1732 where as at the hotel i had to pay INR 2553.
I had called to the customer care before the check out twice after this came to my notice. I spoke to your executives who said that they will check the call recording and get back to me which did not happen and i had to pay the entire amount. I just want to know is this a new way to cheat?