OYO Rooms Complaints & Reviews

We had booked for two days at oyo townhouse 013 from 18th to 20th nov. Never had we expected that our stay there would be the worst experience ever. As soon as we arrived at the hotel, we were asked to fill in details of each family member in the register. They made everybody submit their id and address proof. Even at a 5 star hotel they wouldn't as so many details especially when you have come with a family with an infant. Finally after making us wait for a long time we were given the keys to the room. As soon as we entered the room we were greeted by dirty sheets on the bed and dirty room. There was not even a bathroom mat and not even the most basic amenity such as water. The room was not cleaned properly and looked dirty. Tv remotes were not to be found. We were even worried about letting our baby on the bed due to compromised hygiene. When we asked for room service to change the rooms or refund our money, they took forever to give us a solution. We eventually walked up to reception and complained about the rooms and they told us that they couldnt refund the money and that they would give us another room. After a lot of delay we were given other rooms which to our expectation was equally horrible. Since it was late and we had a little baby along with us, we ended up staying in the room. And yeah the sad saga continues the following day when we went for the so called complimentary breakfast. First of all it was a dimly lit garage sort place under ground which was dirty and barely any neat place to sit. And as far as the breakfast options there was nothing that was good enough. All the food items were fallen here and there.. No spoons.. No tissues.. And no service. When we asked for hand wash we were guided to go to another floor and there were not even tissues provided. Service staff wouldn't even bother responding to you. Even if they do it will be probably after hours of delay. This is probably the worst experience ever. These we are very much disappointed and would want a refund of entire amount ie rs. 17118.00 as it was a deceptive deal. We were not offered what they promised as per their deal/amenities in the site.

Oyo 1689
Booking made by no:[protected]
Booking i'd: htclsg8yu

When my parents reached at this property the room was dirty, lift condition was very bad. And the size of the room shown in pictures and room actually doesn't match at all.
After complaining the hotel staff cleaned the room and it took 1 hour. For this my elderly parents were waiting.
The oyo room kit provided was just having soap and a very small geyser in bathroom.

This situation was not at all accepted from oyo.
Now parents went in after a long travel and cleaning process.
I want the resolution for the same.

Not even customer support is doing anything even after calling multiple times. I am going to raise this issue on social media

Hey hie currently i am staying in one of your oyo property, it's almost 14 days and today again i booked it for another day when i did it was showing 574 but the reception guy and manager ask me to pay 200 extra. I am in bangalore in atithi residency
If it doesn't get resolved i am gonna highlight this issue on my social media.

Will wait for your revert till 24 hrs.

With deep regret, i inform you that i was on a business trip to chandigarh and i had booked two classic rooms for me and my coleagues. On reaching the hotel at 11:45 pm, i was shown two dingy and smelly rooms in the basement with no ventilation at all. One of my coleagues who is suffering from heart ailment felt uneasy on entering the room.
I requested the hotel staff to provide me some better rooms for the stay but they declined to help me out and told me that i will have to take up the matter with your portal. Despite repeated calls to your oyo captain there was no response and i was constraint to look for accomodation in some other hotel. I have been inconvenienced because of the unresponsive and non cooperative behaviour of the oyo captain. I, therefore, request you to refund my tariff immediately or i will be forced to have recourse to legal proceedings entirely at your risk and cost.
Thank you.

Hi oyo team,

My account had yet not deleted.. After request to give the email i'd by the oyo team on 28 november which i already had given my email i'd,
My email id is
[protected]@gmail.com,
There is no option given in desktop or mobile application to delete which had millions users
So i request to the oyo team to delete my account.. Plzz consider this as severity..

Hi,
I booked the Arma residency, and they have given us the different room, too small, very very ordinery. whatever shown in picture, it was not given and when i raised a concern with OYO team on last 21st october, they replied me with below mail: committed me to return few amounts, after couple of followup/call, till now they did not do it and always bluff with same email format and contents. below is their first reply:

Hi Mukut,

Greetings from OYO!

We have worked on the concern you have faced, you will get the refund of 763 INR with in 7-14 working days.

If you have a further issue kindly contact us on our helpline [protected].

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.

Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.

Your feedback is extremely important for us.

Warm Regards,
Dimple Gautam
Guest Experience Manager
OYO

Booking ID-YSEO0698

1. Room readiness, cleaning of room waited more than 30min in mid night on prepaid rooms.

2. TV not working

3. Breakfast not available in hotel so they served Poha jalebi in the name of breakfast.

4. On raising issue on OYO rooms they said a refund will be provided to you for the problem you faced.

5. Now OYO rooms is closing complaint without resolving it.

I have booked the room in chennai in oyo rich residency in mahalakshmi street, property has not provided the rooms and they had provided security room since oyo has booked over loaded with the property. This is not the first time has happened this property, hello friends please do not book the rooms in oyo it is pathetic service.

I would not recommend the oyo rooms for anyone.

I booked 4 hotel rooms through oyo like 15 days back, the hotel name is satwah stay at jangpura extension and oyo code is 7304.

There was no service at all, i would like to report the incidents as i had my guests whom staying arrangement was done by me in this hotel on 2nd of december.

Initially i went myself to check rooms and washroom etc before my guest came who reached there by 7pm then we had a function at nearby location which they had to attend. My 3 rooms were at same floor one room was at another floor, so we knew about those 3 rooms but dint know about the forth one. After the function we went back to hotel and the entire staff was sleeping, we kept calling them for 20 minutes at reception landline and room service numbers but no one picked our call we kept knocking the receptions door but there was no response. Finally after 20 minutes we met 1 staff member who was sleeping on floor at lobby area who woke up but dint give any response.

We found an another guy who did the same thing. We met the 3rd guy at another floor who was not ready to help and kept saying call the reception or go to reception which we were trying since 20-30 minutes by now.

After requesting him multiple times he finally went to reception with us and woke the reception guy who again was not ready to talk and sleeping before they finally helped us.

Next morning before i reach the hotel i ordered hotel staff the breakfast for my guest at 9:12 am for which they responded at 9:26am by call back, by 10:05 i reached there but my guests were still waiting for breakfast, i quickly went to reception and asked for food the reception guy responded in extremely rude way. Then after request to them they took the order again in which we had 8 cups of tea and 10 paranthas. Which finally served to us by 10:43am that too in instalments. As they served 4 cups of tea and 4 paranthas 1st then after 10-15 minutes they served 2 cups of tea and 2 paranthas then after 15 minutes they completed the order by 11:12am or so. Our guest checked out by 11:25 or so, immediately after this me and my father went to reception and asked for explanation they mis-behaved with my father and me also used abusive language.

Sorry for long story telling however it was extremely embarrassing for me and my father in front of our guests which were actually the in-laws of my sister, the service was extremely poor and staff doesn't deserved to be employed anywhere.

Request you too please check the footage and if they have mic also the check the recording too.

Hi,

I have paid 25% advance for this package for more than a month and i am yet to get any hotel details or air tickets. I have been following up calling and sending mail reminders also but there is no response. I am highly disappointed with this kind of response and seek immediate refund of advance paid. Every time i call either there is no response or i keep getting false assurance that i will get response on priority.

I hava a meeting in mumbai on 5th of december and i have booked a room from oyo on 30th december.on 4th of december oyo executive called me and said me that due to maintaining issue we are not providing the same property and we are giving another property which he lied me about the terrif and location and duration time to reach my meeting destination.i called on oyo customer care number and he said me to wait he will discuss with his team and kept me waiting for 50 mins and then cut the line.now i am not able to dial on customer care number.now if i will book from another site i will cost me double due to sort of time.if oyo people cant handle the customer they should not give fake commintment...my brother has booked a 4 rooms for goa for march from oyo which is i am going to cancel today only..such a fraud company

Hi,

I have had the worst experience with oyo. I had recently booked a hotel and to my surprise the rooms where in horrible condition with ac not working, hygiene issues and the hotel denied to change my rooms.in this regard the hotel property agreed to provide a full refund for the stay, but the oyo team is playing ping pong. They say they can refund only rs 500, am just shocked. Is oyo trying to play with customer emotions?. This is my booking id ecib4162.
Hope to see a resolution.

Hi, good afternoon. May i know before you introduce the hotel for us, will you go to do site survey? I never booked this kind of hotel before. First time i help my friend to booked. Very disappointed! My friend took king size room, if no discount is rm85 per night. When we go in, got cockroaches. The toilet paper not provide the new one, just the balance of the previous customer. The cup no change or wash. The sink was dirty. The case put shower gel was damaged. On the bed also got cockroach. Even you give discount and budget hotel, you should make sure cleanliness must good and refreshing smell good. Not provide this kind of services! If people got extra budget no need book there. Hopefully you understand. You open hotel also want people come again. Like this how to walk in again! Thanks.

Dear sir,
Unfortunately, i didnt get my refund till now.
No phone calls no mail communications etc...
Can you update the status please?

Note: in simple words, i didnt get the refund of the void payment dt 14.11 2018 amt rs 1, 509 against the booking id hiev5471

Biby boban
Tsm - bulk division

On[protected]:53 pm, im00565746 ina makan wrote:
hi guest,

thank you for writing to us.

we would like to inform you that we have forwarded your concern to the relevant team. They will do the needful.

for further queries, we request you to write us at [protected]@oyorooms.com or you can call us at [protected].

regards,
ina
team oyo | reservations
oyo (http://oyorooms.com)

On[protected]:49 pm, biby boban wrote:

dear oyo team,

please go through my complaint mail below. Today i made three calls to your customer care centre. Each time the customer executive heard my concern with patience and handed over to hierups they also patiently heard my issue then they put the phone hold for more than 10 minutes and there is no contact further.

the below mail too sent on 14th november and till now no reply received from the receipient.

i put the complaint 3 times using oyo app. But now it showing as closed. I didnt get the amount or any calls related with the issue then how could a person can close my compalint.

hope you will do the needful at the earliest

ps: really i feel amazing, how the crm team can do like this to a customer. I really appreciate the fact that, the rooms and staff behaviour of your oyo rooms are best in class. Compare with yatra & make my trip. But the back office support is pathetically low in standard. I have all evidence of phonecalls, screenshots everything related my complaint which i can produce if you need

biby boban
tsm - bulk division




— forwarded message —
subject: fwd: complaint on oyo payment dt 14.11.2018
date: wed, 14 nov 2018 20:26:37 +0530
from: le frank hotel
to: prasanth bs cm
cc: [protected]@eliteindia.com, [protected]@gmail.com


dear oyo team,
kindly look into this matter and resolve the issue asap.


with regards,

franklin miranda
managing director
le frank hotel (Oyo 10369)
[protected]


— forwarded message —
from: biby boban
date: wed, nov 14, 2018 at 8:23 pm
subject: complaint on oyo payment dt 14.11.2018
to:


dear friend,

i made a booking at le frank hotel through my oyo app on today evening for rs 1, 775 and i got a message saying if i made a early payment, i'll get a discounted amount of rs 1509. As per the app, the booking id was wiro3759. But i got the message that i made the payment for the booking id hiev5471.

after discussing with the hotel reception, i contacted the captain prasanth and he asked to approach their customer service executive no: [protected].

i made a call to that number and reported my concern, the customer care executive handed over the phone to his superior. Again i reported the same issue but the customer service executive told to pay another 1, 775 and wait 2 working days to get back my earlier amount. I expressed my unwillingness to pay two time for my one stay and he asked me to hold a minute to forward my call to higher ups. I waited around 5 - 6 minutes but no response received from the other end.

i got a message after 2 minutes saying my problem resolved by the oyo team but actually not. So i again called prasanth and the hotel receptionist came to me and told me to pay the amount again. I not getting the point till now

please look into the supporting screen shot of my payment message and do the needful



biby boban
tsm - bulk division




11077034:209058

महाशय

मै प्रिय रंजन दिनांक 24.11.18 से 26.11.2018 तक के लिये booking id QFJG4312 द्वारा आपके Oyo 24071 Jasco Royal Inn, Amritsar, Panjab मे stay किया था.

बहुत अफ़सोस की बात है कि आपके brand के उपर विश्वास कर के हमने वहा रहने के लिये अपना booking कराय, और बहुत ही बुरी तरह ठ्गे गये.

हमारी train रात्रि 11.05 मे अमृतसर पहुन्ची और 11.45 के करीब जब होटल जैस्को रौयल इन पहुचे तो सर्व प्रथम कहा गया कि पहले full payment किजिये. हमने payment हेतु Card दिया तो कहा गया, यहाँ केवल नकद कारोबार होता है, card नही चलेगा. उन्होने कहा कि अभी जा कर ATM से निकाल कर payment किजिये. मैने उनसे request किया कि अभी तो रात के 12 बज गये है, तो बमुश्किल उन्होने मुझे सुबह नौ बजे तक का समय दिया.
अपने baggage लेकर जब मै अपने कमरे मे पहुंचा तो देखा कि आपके advertisement और वास्तव मे कमरे मे कोई समानता है ही नही.
मैने वहा उपस्थित व्यक्ति से कहा कि पीने का पानी दे दिजिये तो उनका जबाब था, पीने के पानी का व्यवस्था होटेल द्वारा नही किया जाता है, आपको पानी चाहिये तो 20/- रुपेय प्रति बोतल का नकद payment किजिये तो हम पानी का बोतल ला देंगे.
हमने देखा कि कमरे मे एक लकड़ी की अलमारी है, लेकिन कपड़े टांगने हेतु कोइ Hanger नही है. हमने उनसे request की कि दो चार Hanger दे दो, तो उनहोने आश्चर्य प्रकट किया कि आज तक किसी ने उनसे ऐसी किसी वस्तु की मांग नही की. मैने कहा भी की मै अपने Suit को ऐसे ही तो नही रख सकता, तो उनका प्रतुयुतर था कि नही आप ऐसे ही अलमारी मे अपने Suit को डाल दो.
आप अपने Advertisement मे complementary breakfast की बात करते है, जबकि उस होटेल मे कोई kitchen नही है और सुबह यह पुछ्ने पर कि नाश्ता के लिये Dinning Hall कहाँ है, उनका कहना था कि नाश्ते मे आपके लिये केवल पुड़ी और छोले है जो आपके रूम मे 10 बजे पहुंच जाएंगे . हमने कहा कि थोड़ा जल्द कर दो, तो उन्होने कहा कि बगल के दुकान खुलने के बाद ही मिलेगा. खैर, 10 बजे जो नाश्ता जिसे आप complementry breakfast कहते है, के नाम पर अखबार के ठोन्गे मे लपेट कर दो पुड़ी प्रति person यानि दो व्यक्ति के लिये चार पुड़ी और एक काले रंग के polythene मे थोड़ा सा छोला जो की निहायत ही घटिया था दिया गया जो की किसी भी तरह खाने योग्य नही था.
चाय के लिये उन्होने कहा 10/- रुपेय प्रति कप यदि नकद भुगतान करेंगे तो बगल के चाय वाले से मन्गा दूँगा.
शुरु दिन साबुन व शैम्पु तो बाथरुम मे था लेकिन अगले दिन demand करने पर उन्होने अपनी असमर्थता जतायी.
दुसरे दिन Double Bed Room के setup के बाथरुम मे एक towel देख कर हमने एक और कि demand की तो उन्होने कहा एक ही मिलेगा
दूसरे दिन सुबह से ही होटेल के मालिक का बहुत ही घटिये तरिके से payment का demand, जो की शर्तिया एक शरिफ़ इन्सान नही हो सकता, आपको विचलित करने के लिये काफ़ी है.
आपसे सादर अनुरोध है कि कृपया ठगी का कारोबार बन्द करे क्योंकि कोई व्यकति आपके Brand और Reputation के आधार पर प्रदेश जाता है, और परेशानियो से घिर जाता है.

आज cashless के जमाने मे किसी होटेल मे swap machine नही हो, और ग्राहक को नकदी हेतु force करना एक crime से कम नही है.

आपके customer care मे पहले दिन ही होटेल पहुचते के साथ मैने इन बातों को रखा तो उन्होने मुझे कहा कि सुबह हम आपको नज़दिक के दुसरे होटेल मे shift कर देंगे, लेकिन दुबारा कोई खबर नही ली गयी क्योन्कि आपको तो नकद भुगतान प्राप्त हो चुका था.
ईश्वर से प्रार्थना है कि आप और आप जैसी तमाम भारत की *ठग कम्पनियां* जल्द बन्द हो जिससे की भारत की अराज़कता समाप्त हो.

अन्य लोगों से जो इसे पढ रहे है और भविष्य मे booking करा रहे है उन्हे मै सावधान करना चाहुन्गा.

Hi this is a complaint regarding booking id pwvm8247.
I checked in at oyo shuhul homes and had a very bad experience as whatever i wanted to order was not there even if it was in the menu
Wi-fi not working very expensive cabs provided
It was stated that the room i booked had valley view which was a big lie as not even one room had valley view.
As the trip was in srinagar (Kashmir) which is a cold place and hot...

Hello,

This is with reference to the booking cancellation i made on 8/11/2018 for sahyadri cottage) to which i received a message saying that my refund has been initiated on 09/11/2018.

It's been 28 days now, since i last received a msg from oyo about my refund. However i still haven't received any message and i'm disappointed in the fact that oyo is not even taking any efforts to give me the current status or specify the delay in making the refund.

Kindly look at issue at hand and update me with the current status and initiate the refund at the earliest.

Regards,
Nikhil

I had a concern regarding a booking made on 1st december! Called up the same day evening where in the associate asked me to call morning as the ground team wasn't available! I have been trying calling them from morning and they put me on hold for more than 10 min without even acknowledging me... Later my call is merged with a different customer without any information! Who is going to resolve the issue not sure about it!

We had the following major incidents during our trip:

1) the hotel mentioned in the package for day 4 on neil island (Dummy hotel) does not exist. The hotel number mentioned in the voucher is also wrong. We were stranded on neil island from 11 am to 6 pm, with small kids and senior citizens. We called multiple times to packaging support team during this time and did not receive any alternate booking. Finally when it started getting dark, we booked rooms in blue stone lodge on our own, after getting confirmation from packaging team that the amount will be refunded.

2) hotel rooms at ryan residency are twin occupancy rooms and not triple occupancy as promised. It was impossible to accommodate 11 persons with 3 rooms and extra mattress. We had to book an extra room for 3 nights.

It was discussed and agreed with ashok shah (Oyo packages relationship manager) that refund of amount rs. 17, 800 towards the above mentioned cases will be done to my account in 7-8 working days, but now its more than 12 days since i raised this concern and nothing happened.
Mr. Ashok is telling that amount transfer has been initiated but it seems to be a false information!

I booked my room in oyo8508 in chennai but then i was refused check in. I shifted my oyo to oyo flagship porur, but when i got to that location there was no oyo room only. I only got 264 as my refund amount whereas i was charged for cancellation fee whereas i didn't cancel only. Oyo person cancelled my booking and i was charged 873. I then kept on calling customer care number and they just put. My call on hold. It was not my fault that i cancelled it was cancelled from oyo's end and i am bearing it. I want my full amount back, as i didn't even get into my oyo room.