OYO Rooms Complaints & Reviews

( OYO TOWNHOUSE 015, Lajpat Nagar, Delhi) I have to book this hotel time and again since I dont have any other option in the area. The first time I stayed, there was no hot running water, the AC was not working despite numerous complaints and out of the whole menu only ‘limited’ items are available as told by the hotel manager. No action was taken for the AC.

After a half an hour conversation with the customer care executive of OYO rooms I received a “35% discount coupon” which was applicable on my next booking. I tried using that but it didnt work. So they told me to call them after the booking and they will manually apply the same.

After I made my next booking for 24th oct- 26oct I called them for the discount. It took them 20miins (on call) to figure out the same and the “senior” executive seemed to be clueless about the whole situation. He said he will get back to me the same day with the solution (as my stay was starting the next day) but there was no response from OYO. Alright I even let that go( because 25% discount was given to every person staying with OYO, so technically I just got a 10% extra discount which they failed to provide). Basically I did not get any compensation for my first stay with them. Due to the hotel’s central location I have to stay in it. I am always carrying a patient with me and it is very difficult to manage in situations like these when the hotel is so unaccomodating. When you are paying close to more than 3000 bucks per night you expect some basic facilities by the hotel.

Coming to my second stay, As I mentioned above I am always carrying a patient so I need to keep track of timely food due to her medication. Now there is no hot running water in the bathroom, and when complained about the manager says that the boiler is on. The water I need should be “hot” not “lukewarm”. No action by him.

I ordered one tomato soup specifically mentioning to not use butter and cream in it. Still when the one bowl of soup came after around 45 minutes there was cream in it. When complained about the same, he said that I had only said about butter and not cream. When he confirmed with his chef he said the cream was in it and eventually he did not charge me for the soup. That is not an acceptable solution. The patient needs to intake food when he needs to . It cannot be postponed to even 10 minutes given the medical condition. When you need to take 10-15 pills in a day, you simply cannot postpone or even alter the strict timings.
When we order food, first the plates come in, that too undernumbered(2 plates for 3 persons), then the spoons arrive after some time, and then the bowls. By the time the crockery and cutlery arrive the food is cold.
Its very difficult to stay as some construction work is going on at the hotel which made my nights sleepless.
OYO ROOMS is a brand, in fact I am staying in a TOWNHOUSE which is their flagship property and this kind of service from the hotel is totally uncalled for.
I want a full refund for both my stays. Very dissapointed with OYO.

My self rohit kumar singh booked a holiday package from oyo with package id - pkg-ghke5790 for himachal from chandigarh. It was not a 1 or 2 things that were unmanaged, it was series,
1. Kullu velly was included in the package but driver dropped me on by pass and asked us to go on by own. I didn't resist because my family was with me.
2. Next day after reaching manali driver said vehicle is damaged so i will provide you another vehicle by 1 pm and we were ready at 10 am and waited for backup till 1 pm. I. Was promised that sedan type vehicle service will be provided by oyo but the back was alto 800. Due to late back driver didn't take us to hidimba temple which was in package and just one place of nagar.
3. Solan velly trip was cancelled as vehicle was repairing.
4.in returning they have changed vehicle again and it was too old and was risky to travel in that, it has all kind of noises from every part. Still traveling by this vehicle was risk of life and hoping to reach safe at my place.
5. Write 12 emails regarding to resolve the issue and communicated to oyo team to change the driver but no one listen to us.

Thanks and regards
Rohit

Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

Please consider this as severity. And help me in deleting my account.

It is to bring your kind knowledge that the stay was horrible in the hotel royal crowne, kolkata. Even no complement drinking water is supplied in the rooms. The hotel didn't have any restaurant for food. Room design is so pathetic, no tea table was available in the rooms. Bath room mirror is not even suitable for shaving. Some parts of the hotel is still under constructions, the rooms are full of dust and mosquitoes. No lift is available. So you may consider this hotel is not suitable for stay.

Booked a room in oyo 9605 hotel golden inn through oyo room. I got booking i'd: - qmsu6758. And it's shown success your stay is confirmed. When i reach the city and made call to oyo. Oyo is telling there is not any booking. Made another booking through oyo in same hotel and rate shown is high. For first booking rate shown is 4004 and for my second booking rate shown is 4765

I had confirmed my booking with oyo on 23 oct at 7p. M for date 23 (Checkin)-24 (Check out) oct 2018 i reached on 24th oct early morning 6a. M then they denied checkin saying some rooms have water issues and other rooms are full then they dint give other rooms then i had to wait for 2hrs to get a room in other hotel i had to call 10 - 15 times to get a room in other hotel i had booked in that hotel because of location and i wanted same nearby location but they gave me other location which was 2 kms away from the hotel i booked

The hotel very often gets very noisy well past midnight, particularly when some new group of guests arrive. The ambience of the hotel in these cases turns into that of the combination of a road-side dhaba and a busy railway station.
Myself and my family could not sleep almost the whole night on 21st october 2018 in room 308 due to heavy noise emanated from the outside passage. The noise of high volume tv as well as loud talks from some adjacent room as well as the lobby started at around 11pm and i complained on the same to the reception person over intercom at 11.30pm, but the situation did not improve.
The house keeping staff carry room wastes through the lift alongside the guests, which is very unhygienic.

I checked in pondicherry on oct 4th (Thursday) and returned on oct 5th (Friday) due to heavy rains in pondicherry. I had booked the room for 2 nights (Was supposed to leave on saturday morning) but left after on friday morning. I requested the hotel to reduce the amount and charge for one night. But he refused saying oyo would have collected money from hotel already and they would refund to my account. I called oyo customer care more than 5 times, around 7-8 folks spoke to me but none of them solved it. Not even one person was able to answer about the procedure for refund which i expected would happen without my involvement. They even said they will call back once the solution is discussed. This is not a corner case for them to ponder on it for weeks together. Please address this immediately. Details attached.
Fyi: they knew that my checkout day was on friday and was not as per planned (Saturday)
Please refund my amount, charge appropriately

I had booked an oyo room in bangalore and due to their technical issue my bookings where popping up not confirmed but my online payment was getting debited... As i requested them to cancel my booking and refund my money they turned up with cancelling my booking and with their policy of returning the amount within 15 working days... As iam not residing in india i shall be flying back to my residence on 26th of october i requested them again to process my refund asap through a mail i’d... And this people reply with an arrogant behavior that that is shudnt contact them regarding refund and be patient and all... Iam completely out of money i need my money back kindly help...
Total 3booking amount is 5760 inr
This is my email i’d registered with oyo.
[protected]@gmail.com
Below is the attached arrogant behavior mail from oyo...
Iam very disappointed with their service and this is the last time i shall be visiting them..

I was using oyo services but now i haven't used it and i won't be using it and i don't want to have an account with them but in the app or even in the website they have no provision of deleting the account i have tried e-mailing them multiple times but they don't reply back. I have contacting them through phone but they don't give me any response even then. One time i emailed them and they responded back with saying that they can't delete my account but can block that account and for that i should send them my account linked phone number and i did replied and gave them all the details but after that they have no reply i emailed them multiples times but no reply and without my resolving my issue they sent me another mail saying how was your interaction with our customer service hope your issue was resolved rate our customer services give us feedback... How do you expect for a feedback when u haven't even resolved my issue

Hi team, my self luckky prasad srivastava, i have booked a mount abu property from oyo rooms app with booking id owzi4072 when on the way, i have booked 2 rooms in a 4.7 star rating property "oyo 19991 home elegant stay babbars den" for 5 person and 2 kids. After arrival in mount abu at 8.45 pm. We found that property is not ready and renovation is still going on. I have complained to oyo rooms assign manager mr. Nupur bansal and costumer care team regarding that, it is very cold today, i with my family continuous wait for proper response but oyo representative tell us "please manage" can you tell me how to manage with not satisfactory service. After 2 hours in cold night i book another property offline in cash amount. Oyo rooms not return my amount and deducted all as per cancellation policy.
Kindly. They rejected my application, under case id 10195665. Customer care no. Is [protected]. I have call them many times to solve my problem but they told me that you are responsible for that, owner of property have no fault... I have request him to please arrange any company representative to check property... But they are not ready.
Please help me.

Sir
I, krishna kumar, have booked a package for andaman. As per itinerary there is no hotels provided to me and there is no satisfactory solution from oyo sides and no calls from oyo side. Everyday when i call for help a new person talk to me and he say i call you later but they dont call me. Due to highly poor response i applied for refund but they are not refunding me.
I am requesting you to resolve my problem.

Dear Sir/ Madam,
I have booked the Hotel Tango Beach resort in Neil Ireland from OYO @ mentioned website and as detailed below.
BOOKING ID: HGST1647
CHECK-IN - 16th Oct'18
CHECK-OUT - 17th Oct'18
ADDRESS - 1, Tango Beach Resort Lakshmanpur Beach Niel Island, Neil Island
Landmark - India Scuba Explorers.
While check-in the booked hotel authority denied allocating the room and said the tie-up with OYO is no longer exist.
Due to this, I have stayed in another hotel who has charged me Rs. 5500/- as no more rooms were available in Neil on the day. Since then I am not customer care number provided by OYO .
Please help in getting the refund of the expenditure done by me due to the negligence of OYO.

Hi,
This is rajiv pratap singh,
I have booked the hotel 19-10-18 to 20-10-18 mistakelly. I supposed to book 20-10-18 to 21-10-18.
Even i confirmed with hotel as well as oyo room. Oyo, s representatives assured me you will get refundable amount. Even i got cancellation message on21-10-18.

But now oyo says me you will not get my refundable amount as cancellation procedure.

That is very wrong i didn't stay there also hotel person is saying this is wrong.

Please help me to refund my amount 951 as well as my harassment time.

My booking id is fupr9082
My name is rajiv pratap singh
My mobile number is [protected]

I have made a booking for mr joshi ph:[protected] through my oyo mobile app. My name is sijeesh and mob:[protected]. My guest reached at hotel villa triomphe, pondicherry and the hotel receptionist denied to provide room as there was no availability. I have informed this incident to customer care and they promised that they will provide the room and make the customer comfortable. Since it is late night i have made my guest in conference call with customer care executive and customer care executive said he will resolve this issue. I have gone to bed and next day morning i got message from my guest that oyo customer care didn't provide any room and he was literally on road. I request to take appropriate action on the subject matters and impose penalty for this service related issue. I have all call records in my mobile. Later i have seen this booking has automatically cancelled by oyo without informing me. I spoke to customer care many time and they escalated to managers in oyo customer care but call was un attended after escalation.

Dear all,

With respect to booking id zohu8312, due to oyo's technical issue, my online transaction was declined on 3 occasions. But the money was debited from icici bank credit card. So, eventually i ended up paying inr 12546 more.
Now i have been following up through oyo call center and mail since 12th oct 2018, for refund of inr 12546.
There is no proper dates or resultion given. Each time different call center executive shares some different dates.
I am thinking to complain in consumer court at mumbai.
Kindly assit me in getting my refund.
My email id is [protected]@gmail.com which is registered with oyo.
Expecting a prompt reply

I have raised case to oyo. Case number-
1014814
10126067

Booking reference: qgtc5372

I dont think anyone is taking seriously this issue.
I hope someone will take it further from here, if not then i am social media activist, and will reach you by proper channels.

I know oyo is doing great work, but not always. Need to take care customer issues seriously

Booking id: tchj5628
Hotel id : oyo 13658 hotel tanish palace
Location : near delhi aero city

I booked one room in this property on 17th october to 18th october 2018. It was a 2 night stay including breakfast. Total cost to be paid for 2 nights was rs1780/- (With oyo discount)

I reached the place at 12.15 pm on 17th october & was shown the room. It was not good enough but i had chosen to stay here so that i would be walking distance from the the airport t1 terminal delhi

Now after signing the register the person at the counter wanted the entire amount of rs 2900/- (He is not ready to give the discount)
To be paid immediately else he would not let me check in at all.

I have travelled quite a lot and as well as booked a few oyo rooms too. But i have never been asked to pay the entire cost of the stay in advance or check-in will not be allowed. This it seems is the policy of hotel tanish palace but this is not mentioned anywhere on the oyo app or under its policies section. We spend more thaan 550 rupees for reach there as taxi fare

As i say he refused to let us check in me and two of my friends left stranded on the road with bag & baggage. The insult, harassment & disgust are mounting high in me.

We request oyo team to take an immediate action against this hotel as doon as possible other wise people will loose their trust in oyo because there is no guarantee in booking made through oyo. I am also going to register a complaint against this hotel through consumer complaint forum and tourism authority in delhi

Sir last night dated 20'oct18.. I searched hotel on oyo.. I found hotel "oyo 16075 aikyas 11in" kidwai puri patna... Attended told us to shift in hotel but after that discussion with manager he told us that you have to pay extra 100 because there is rise in hotel charges... Also behaviour was so rude he told us to vacant hotel... After that we have checked in in another hotel directly... I want to ask you that you're for best customer services... Is this behavior is helpful in your business... Kindly look into this matter.

Regards
Uttam tiwary

We booked om heritage hotal, jodhpur for 19th, through oyo. On reaching hotel the hotel refused to provide us rooms instead of having valid booking saying that they doesn’t have any ties with oyo. We were traveling with 4 kids and 4 adults and jodhpur was a new place for us and we reached hotel at 8:30 pm, really harassed that day traveling with kids.