OYO Rooms Complaints & Reviews

The hotel very often gets very noisy well past midnight, particularly when some new group of guests arrive. The ambience of the hotel in these cases turns into that of the combination of a road-side dhaba and a busy railway station.
Myself and my family could not sleep almost the whole night on 21st october 2018 in room 308 due to heavy noise emanated from the outside passage. The noise of high volume tv as well as loud talks from some adjacent room as well as the lobby started at around 11pm and i complained on the same to the reception person over intercom at 11.30pm, but the situation did not improve.
The house keeping staff carry room wastes through the lift alongside the guests, which is very unhygienic.

I checked in pondicherry on oct 4th (Thursday) and returned on oct 5th (Friday) due to heavy rains in pondicherry. I had booked the room for 2 nights (Was supposed to leave on saturday morning) but left after on friday morning. I requested the hotel to reduce the amount and charge for one night. But he refused saying oyo would have collected money from hotel already and they would refund to my account. I called oyo customer care more than 5 times, around 7-8 folks spoke to me but none of them solved it. Not even one person was able to answer about the procedure for refund which i expected would happen without my involvement. They even said they will call back once the solution is discussed. This is not a corner case for them to ponder on it for weeks together. Please address this immediately. Details attached.
Fyi: they knew that my checkout day was on friday and was not as per planned (Saturday)
Please refund my amount, charge appropriately

I had booked an oyo room in bangalore and due to their technical issue my bookings where popping up not confirmed but my online payment was getting debited... As i requested them to cancel my booking and refund my money they turned up with cancelling my booking and with their policy of returning the amount within 15 working days... As iam not residing in india i shall be flying back to my residence on 26th of october i requested them again to process my refund asap through a mail i’d... And this people reply with an arrogant behavior that that is shudnt contact them regarding refund and be patient and all... Iam completely out of money i need my money back kindly help...
Total 3booking amount is 5760 inr
This is my email i’d registered with oyo.
[protected]@gmail.com
Below is the attached arrogant behavior mail from oyo...
Iam very disappointed with their service and this is the last time i shall be visiting them..

I was using oyo services but now i haven't used it and i won't be using it and i don't want to have an account with them but in the app or even in the website they have no provision of deleting the account i have tried e-mailing them multiple times but they don't reply back. I have contacting them through phone but they don't give me any response even then. One time i emailed them and they responded back with saying that they can't delete my account but can block that account and for that i should send them my account linked phone number and i did replied and gave them all the details but after that they have no reply i emailed them multiples times but no reply and without my resolving my issue they sent me another mail saying how was your interaction with our customer service hope your issue was resolved rate our customer services give us feedback... How do you expect for a feedback when u haven't even resolved my issue

Hi team, my self luckky prasad srivastava, i have booked a mount abu property from oyo rooms app with booking id owzi4072 when on the way, i have booked 2 rooms in a 4.7 star rating property "oyo 19991 home elegant stay babbars den" for 5 person and 2 kids. After arrival in mount abu at 8.45 pm. We found that property is not ready and renovation is still going on. I have complained to oyo rooms assign manager mr. Nupur bansal and costumer care team regarding that, it is very cold today, i with my family continuous wait for proper response but oyo representative tell us "please manage" can you tell me how to manage with not satisfactory service. After 2 hours in cold night i book another property offline in cash amount. Oyo rooms not return my amount and deducted all as per cancellation policy.
Kindly. They rejected my application, under case id 10195665. Customer care no. Is [protected]. I have call them many times to solve my problem but they told me that you are responsible for that, owner of property have no fault... I have request him to please arrange any company representative to check property... But they are not ready.
Please help me.

Sir
I, krishna kumar, have booked a package for andaman. As per itinerary there is no hotels provided to me and there is no satisfactory solution from oyo sides and no calls from oyo side. Everyday when i call for help a new person talk to me and he say i call you later but they dont call me. Due to highly poor response i applied for refund but they are not refunding me.
I am requesting you to resolve my problem.

Dear Sir/ Madam,
I have booked the Hotel Tango Beach resort in Neil Ireland from OYO @ mentioned website and as detailed below.
BOOKING ID: HGST1647
CHECK-IN - 16th Oct'18
CHECK-OUT - 17th Oct'18
ADDRESS - 1, Tango Beach Resort Lakshmanpur Beach Niel Island, Neil Island
Landmark - India Scuba Explorers.
While check-in the booked hotel authority denied allocating the room and said the tie-up with OYO is no longer exist.
Due to this, I have stayed in another hotel who has charged me Rs. 5500/- as no more rooms were available in Neil on the day. Since then I am not customer care number provided by OYO .
Please help in getting the refund of the expenditure done by me due to the negligence of OYO.

Hi,
This is rajiv pratap singh,
I have booked the hotel 19-10-18 to 20-10-18 mistakelly. I supposed to book 20-10-18 to 21-10-18.
Even i confirmed with hotel as well as oyo room. Oyo, s representatives assured me you will get refundable amount. Even i got cancellation message on21-10-18.

But now oyo says me you will not get my refundable amount as cancellation procedure.

That is very wrong i didn't stay there also hotel person is saying this is wrong.

Please help me to refund my amount 951 as well as my harassment time.

My booking id is fupr9082
My name is rajiv pratap singh
My mobile number is [protected]

I have made a booking for mr joshi ph:[protected] through my oyo mobile app. My name is sijeesh and mob:[protected]. My guest reached at hotel villa triomphe, pondicherry and the hotel receptionist denied to provide room as there was no availability. I have informed this incident to customer care and they promised that they will provide the room and make the customer comfortable. Since it is late night i have made my guest in conference call with customer care executive and customer care executive said he will resolve this issue. I have gone to bed and next day morning i got message from my guest that oyo customer care didn't provide any room and he was literally on road. I request to take appropriate action on the subject matters and impose penalty for this service related issue. I have all call records in my mobile. Later i have seen this booking has automatically cancelled by oyo without informing me. I spoke to customer care many time and they escalated to managers in oyo customer care but call was un attended after escalation.

Dear all,

With respect to booking id zohu8312, due to oyo's technical issue, my online transaction was declined on 3 occasions. But the money was debited from icici bank credit card. So, eventually i ended up paying inr 12546 more.
Now i have been following up through oyo call center and mail since 12th oct 2018, for refund of inr 12546.
There is no proper dates or resultion given. Each time different call center executive shares some different dates.
I am thinking to complain in consumer court at mumbai.
Kindly assit me in getting my refund.
My email id is [protected]@gmail.com which is registered with oyo.
Expecting a prompt reply

I have raised case to oyo. Case number-
1014814
10126067

Booking reference: qgtc5372

I dont think anyone is taking seriously this issue.
I hope someone will take it further from here, if not then i am social media activist, and will reach you by proper channels.

I know oyo is doing great work, but not always. Need to take care customer issues seriously

Booking id: tchj5628
Hotel id : oyo 13658 hotel tanish palace
Location : near delhi aero city

I booked one room in this property on 17th october to 18th october 2018. It was a 2 night stay including breakfast. Total cost to be paid for 2 nights was rs1780/- (With oyo discount)

I reached the place at 12.15 pm on 17th october & was shown the room. It was not good enough but i had chosen to stay here so that i would be walking distance from the the airport t1 terminal delhi

Now after signing the register the person at the counter wanted the entire amount of rs 2900/- (He is not ready to give the discount)
To be paid immediately else he would not let me check in at all.

I have travelled quite a lot and as well as booked a few oyo rooms too. But i have never been asked to pay the entire cost of the stay in advance or check-in will not be allowed. This it seems is the policy of hotel tanish palace but this is not mentioned anywhere on the oyo app or under its policies section. We spend more thaan 550 rupees for reach there as taxi fare

As i say he refused to let us check in me and two of my friends left stranded on the road with bag & baggage. The insult, harassment & disgust are mounting high in me.

We request oyo team to take an immediate action against this hotel as doon as possible other wise people will loose their trust in oyo because there is no guarantee in booking made through oyo. I am also going to register a complaint against this hotel through consumer complaint forum and tourism authority in delhi

Sir last night dated 20'oct18.. I searched hotel on oyo.. I found hotel "oyo 16075 aikyas 11in" kidwai puri patna... Attended told us to shift in hotel but after that discussion with manager he told us that you have to pay extra 100 because there is rise in hotel charges... Also behaviour was so rude he told us to vacant hotel... After that we have checked in in another hotel directly... I want to ask you that you're for best customer services... Is this behavior is helpful in your business... Kindly look into this matter.

Regards
Uttam tiwary

We booked om heritage hotal, jodhpur for 19th, through oyo. On reaching hotel the hotel refused to provide us rooms instead of having valid booking saying that they doesn’t have any ties with oyo. We were traveling with 4 kids and 4 adults and jodhpur was a new place for us and we reached hotel at 8:30 pm, really harassed that day traveling with kids.

Booking id: bdho7123
Hotel id : oyo 9300 hotel sufyan
Location : sector 26, behind shopping mall market, gurgaon

I booked one room in this property on 11th october for a stay from 15th october to 19th october 2018. It was a 4 night stay including breakfast. Total cost to be paid for 4 nights was rs3125/-

I reached the place at 4.30 pm on 15th october & was shown the room. It was fine and i had chosen to stay here so that i would be walking distance from the place i had to attend work for the four days.

Now after signing the register the person at the counter wanted the entire amount of rs 3125/- to be paid immediately else he would not let me check in at all.

I have travelled quite a lot and as well as booked a few oyo rooms too. But i have never been asked to pay the entire cost of the stay in advance or check-in will not be allowed. This it seems is the policy of hotel sufyan. But this is not mentioned anywhere on the oyo app or under its policies section.

I refused to pay the entire amount as advance & so in the evening am left stranded on the road with bag & baggage. The insult, harassment & disgust are mounting high in me.

When i escalated this issue to oyo all that they have done is apologize & offer me 500 oyo money. What good is this to me when more than 90 % of your properties don’t accept it? The insult harassment which i faced is cannot be compensated with 500 oyo money.

This is a hospitality industry and neither do the 3 * nor any 7* hotel asks for 100 % advance payment when you check in.

I hope #riteshagarwal you are reading it and will take heed to it. I have stayed in your oyo rooms which have cockroach crawling in the cupboards & walls with plaster peeling off. But these places are requesting us not to give negative feedback, just give them a 5* rating ….. Ironical service i must say.

My oyo id no. Is [protected]
I cancelled two boooking on 09 oct 2018 (Stay date 10 oct 2018) by some
Oyo id is bwmo6745 - ₹687. I cancel this booking because i book for one person by mistake but we are couple..
Oyo id zfgi5267 - ₹750. I cancel this booking by mistake... And i already complaint for it two times... But still i didn't received my money refund... Please take this in process and rufund my money..

Dear sir,

Yesterday (19-oct-2018) night at 11.45 pm i booked 2 room in "jaya morita lodge, belur" through oyo. Booking id is itha2693. I went to the hotel for check-in but they denied to provide the room and said all the rooms are already sold-out & there is no rooms available right now. And advised to cancel the room reservation and oyo will pay the booking amount as refund".
So, i called oyo customer service team for the solution. Customer service team verified with property owner and said rooms are not available and rearrange some other rooms in same area but they could not arrange any rooms on that night.

On the discussion oyo customer service team said to refund the total booking amount in 14 days. But, after this oral confirmation i didn't get any updtes/notifications about refund. Again i checked with oyo customer service team about the issue. They said"we could not process any refund request at night. So, we will process in the morning"and morning i checked again. They said"we will process the refund request after 9am only". After 9am whenever i connect to customer service team and given the booking id and issue details they will disconnect the call.
It's very disappointed to me. At the time of booking it shows 3 rooms available. Based on that only i booked the room. But, in reality i didn't get any rooms & whole night i stayed in the car with family. Please think about my situation and the worst case is i follow the oyo customer service team for the refund process from midnight. But, not yet received any updates.
Please help me.

Thanks
Ganesha jagannathan
[protected]

I with my friends (All males) booked an oyo hotel on 18th october 2018 and the checkout was on 19th october 2018 at new jalpaiguri. I called the hotel through the oyo app and confirmed our arrival i. E at 3am on 19th october 2018. But when we reached the hotel it denied our check in stating that rooms are full. I called the oyo customer care and after waiting for 30mins they arranged another hotel which was 4.7kms away from the last hotel.in the middle of the night we managed to get an auto and it charged rs300 to reach to the new hotel. After reaching the new hotel, the same problem arised. We were denied entry for the 2nd time for the same reason that, the rooms are full. It was 4:30am and i called the oyo customer again. And they put my call on hold for several minutes and every time the calls get dropped. After trying for more than 10times and every time explaining my problem to them the issue is yet not solved till now. I didn't even get a call back from them. It was 7am in the morning and we were waiting for oyo call in the middle of the road. As the place was new to us we faced a lot of problem finding a new local hotel. I request you take necessary actions and compensate me for the inconveniences caused by oyo.
My mail id - [protected]@gmail.com
Booking id - yrmq4935.

I was one of the client dealt with mr. Vivek anand, i don't feel like taking his name, worst person. Dont know how you kept him. He was highly abusive and just because of him i won't deal with oyo anymore. He drinks in parties and creates a blunder and nuisance which is not worth it. I don't have any problem with oyo but this man, kindly teach him to respect women and his abusive language which cannot be tolerated. He is not at all professional eats rajnigandha all the time at my function, unpleasant way of working highly disgusting man atleast teach him how to communicate with women with respect and in a professional behaviour, not willing to work with him or oyo anymore. Is this the way you attend your client that we are forced to listen to you abuses from such an arrogant man. Is it right that you keep an immature man having no etiquettes and no professionalism in him.

Are we women here to listen to his nonsense and harassing sentences at work place being a client of his. Mental harassment from vivek anand is highly disappointing and he could have gone towards physical harassment but thankfully controlled by my husband at the function.

I request you to look at his unacceptable behaviour and kindly take him into consideration and take some immediate severe action.

One client with hundreds of dissatisfaction.

Parul sharma
[protected]@gmail.com
Client of oyo

I have booked 2 rooms in oyo and even got confirmation call. When i reached the place my accomodation was denied stating that all rooms are booked offline. How can they deny accomodation after booking confirmation. This is very bad experience and i'm standing on road at night 1 am. I am going to file consumer complaint against oyo and agrs sree devi residency (18276)