OYO Rooms Complaints & Reviews

It was the 1st experience with oyo, and was no less than a nightmare when i reached to check in with my family and infant kids and the check in was denied.

Before one day, called oyo captain about my arrival, but with cold response he told to reach goa and contact him. Also contacted oyo assist and got confirmation on booking. When contacted oyo captain, about denied check in, he told i will have to deal with hotel person, who did not allow check in. The hotel person clearly told that he is not giving booking to oyo since last more than one month. With continuously calling, after some one hour could reach customer care, and made him talk with hotel person, he transferred the line to his senior which never connected.

I don't think that the mental stress and harassment caused due to irresponsible response from oyo can be justified or compensated.

Moreover again and again contacted customer service executive, senior executive i'm surprised i'm yet to be contacted and i've left with no option other than the legal remedies.

Just wanted to share for people to be highly careful with oyo and it's irresponsible customer service.

Dharmabrat mishra

I have booking earlier that booking id vkqn3527 that was cancelled by oyo it self and said that i have paid amount 2950 rs is not refundable it can be adjusted in new booking so that i agree and i made new booking and its id is odzw8069 and its price was 2970 rs and i paid 20 rs for it. And amont adjusted. Then my plan changed so i cancelled booking. Then i called oyo they are saying that now we can't adjust and can't refund. If they cancel hotel then they can adjust money now my plan changed then they can't adjust. Totally worse experience and i am wizard member.. Didn't expect this from oyo. Kindly help.

Dear team,

I booked a hotel edition o 30008 pitampura on 24th november-25th november and the booking id was baul2071 and the amount to be paid was inr 2748/- of which i received the mail also. But when i reached at the hotel they asked me for inr 3480/- and when i checked my mail for the booking. I checked my mail to see the amount payble was when i got to know that my previous booking was cancelled by your side and a new booking was made which was of inr 3480/- by the name of ehbt5306.
When i saw my cancelled booking i got to know that the booking wasn't cancelled by me. So i requested the front desk to allot me the room and i'll pay them after talking to oyo. And when i called oyo i had a word with. Mr abhishek sharma for the first time and i told him the issue dur to which he raised the escalation i shared the screenshot with him and did all the things he told me to do. But the way he behaved with me was pathetic. There was no action taken by you guys. I kept calling your guest experience managers again and again, but they put me on either on hold for 20 mins or they would disconnect the call. It was then check out time for me and i was waiting for the amount to be adjusted from your side but nothing happened. Due to this scenario i waited for almost two hours to check out but there was no help from your side. So, finally i decided to pay the wrong amount for my booking so that i can check out and leave hoping you guys would get back to me. But i didn't hear from you till now. This is how you treat your customers (Slow claps). And your guy mr abhishek sharma was so rude and pathetic. The way you are treating your loyal customers is so annoying. I want you guys to look into this matter and take the necessary action and initiate my refund so that you don't lose your loyal customers.

With kind regards,
Pulkit bhutani

I want to delete my booking history of oyo.. As there is threat for privacy so that.. Someone cannot use it wrongly.. Or if it place on wrong hands, someone can blackmail it... So for the privacy purpose... Plzz delete my booking history.. There r also no options also available in the oyo app or desktop version available to delete it... So take this as more priority...

I recently had a stay for 2 days at vibrant residency, thaltej, ahmedabad and it was one of the worst experience that i had with oyo services which was compromised in many ways. The amount of inconvenience i and my partner had can be explained in multiple ways. Firstly, the illiterate staff does not have manners to talk to a female when she is alone and requests something for room service. There was zero hygeine as the floor was junked with dust and debris below the bed till we left the room. There was no geyzere for hot water because of which my partner got cold symptoms due to cold water bath. The ac when turned onn was making drastic "sounds" that disturbed the sleep. The tv remote did not have cell battery. Last but not the least, upon multiple requests, we were being informed that there is no spare room available and there is no way they can help us. On top of that, in my absence, the staff directly enters into the room and asks my partner to do some clean up work which he does not explain and later while going he removes the receiver cable from the telephone. My partner got scared due to this behavior and asked me not to book any hotels from oyo.
Hence, if you wish to take this matter seriously, you can, because any how i have photographs of the room that i intend to post it on social media and can show to people about the kind of inferior and low down market facility that are given by oyo.
Thanks for worthwhile experience oyo.

Dr. Bhaumik dhandhusariya

I was a regular oyo customer since 2015 but not any more. Reason : your customer support and management.

We planned a bike trip to lonavala with cousins and spent the entire day traveling on the bike. I fell ill and we had to drop the plan and come back 30km to your oyo room.

We were finally relieved so we could rest after a long tiring day. And then the trouble starts. We just got freshened up when we got a message that the oyo room which we occupied and settled was cancelled!!

How? Who? Why? When? Seriously no one has any clue. Since we have already occupied the property and ordered for food we thought it might be a system error and ignored it.

We were about to have dinner and we hear a knock on the door. Alas! Here comes the bad news train. We were asked to vacate the hotel. It was 9:40 pm when we checked in. Obviously because this was not part of the plan and we had an emergency!!

We tried to explain the situation to them. No empathy at all. They inturn shout at us 😂 i work in the support industry and but gave a resolution like this not has the audacity to not show any empathy but shout back at the customer.

Here i am sick and tired to hell and typing in a complaint. You can imagine the torture they gave us. Worst experience i ever had in my life. We did not vacate the room after speaking to 3 different ppl on phone, who shouted back at us when we were frustrated and shouted at them. Finallu we agreed to move to another property and still we do not have any booking and remain in the same property. I am not sure when another person will call or knock our door asking us to vacate. What safety should a woman feel if she books an oyo room!

Oyo rooms has one of the worst customer service portals of any company i have interacted with. I booked an oyo room for my parents who were traveling to goa. They did not relay the booking to the hotel even though i got the confirmation. At the hotel, they told us they could not reserve the room for us and made us pay again for an in-house booking since no confirmation showed up at their end. After all of this, oyo transferred our customer service call no less than 4 times and no one picked up after the call was transferred. It's been 45 minutes and i still haven't been able to reach anyone. They refuse to waive the cancellation fee of one night. Never book oyo! This is my second experience like this.

Dear sir.
I have booked Oyo hotel 2837through my Oyo booking id WPSB3847 from 26 to 29 nov. At Goa for the name of Kirit patel.

Today evening I saw that in Oyo app my hotel booking is cancelled without Intimation or any msg. So that I urgently call the customer care for the same, & they told me your booking is cancelled due to hotel issue & also tieup is ended with hotel. SO,
We have modify your booking at other property without my permission they booked other budget hotel oyo 24240.
Sir, i have paid for 3 star resort hotel & plz booked same category hotel & same location for the same.

Also in our group 4couple are handicapped & also my travelling schedule as per hotel 2837,

So plz booking as my same hotel, or other same resort hotel near same area. Or after booking plz refund my balance amount in my bank account.

I had booked a room in oyo hotel capital 0 15351 vikram palace for 23rd nov-24th nov through makemytrip app. When i reached their reception at 7 am, they told me early check in is not possible as they have a lot of rush due to some festival. Completely understandable.

I waited till 10 am in their reception and then thought it better to complete my work and then come back after 12pm. When i reported back at 1:15 pm, apparently the reception is not willing to talk to me even after i kept showing them my booking and supposedly they told the mmt people they don't have any tie up with them. The owner has other ideas, he said when he could have customers paying 5000 bucks, why should i give a room to a guy who has booked for 1500, even though its a confirmed booking. And they were willing to entertain other customers who have come after me and given them rooms but not willing to talk to me.

So after whatever self-respect i had left, i left their hotel and promised never to set foot in an oyo again. All these marketing campaigns, big words centered around customer service and a huge sales team would not mean a singe thing if you can't even talk to the customers in a kind manner. I am not pissed off about the room neither concerned about the fact that i didn't sleep for 24hrs or had a meal only at 5pm.

I expected the @oyo people to be at least explain it to me or apologize to me but i guess that's just too much to expect from them. Congratulations oyofor truly on the path to become a corporate devoid of any human touch.

In case you need any details:
Pnr:[protected]
Case id:[protected]Got in a message from tmoyorooms)

Booking no. Lvye5239
I have booked a townhouse room in oyo mobile app from 7th dec, 2018 till 11th dec, 2018.

The total amount shown for this booking in oyo mobile app is rs. 2276/-, after making the full payment, my room was not confirmed and received an email from oyo team stating i need to pay remaining amount of rs. 5324/- as the total booking amount is rs 8000/-

On checking with oyo customer care neither they respond back with valid reasons nor they took it seriously.

Even after providing all screen shots they didn’t look into this matter and would like to mention that this room was booked under an introductory offer (Check-ins valid from 7th – 21st dec “coupon code – oyoth499”).

Enclosed all the screen shots along with terms & conditions of this offer shown is oyo mobile app, after satisfying all the terms & conditions oyo force customer pay extra amount.

This is completely an unethical behaviors of oyorooms.

Most shocking part is, there is no senior’s management point of contact in case of your issue not resolved or unhappy with the oyo team.

Sir we booked hotel samrat (Oyo 12268) at shimla for 19 oct 2018 and for 2 nights... At first we booked 7 rooms for 18 people and the price we paid was 26784... But due to some difficulties and issues our 5 members couldn't go... And we made a slight change and booked 5 rooms for which our price became rs19218... Its been more than a month our money (Rs 7566) has not been returned... Sir pls check and give us the reply as soon as possible otherwise action will be taken...
Ps-i have pdf of the reciepts... Pls tell us where to attach...
Booking id - qwsc8760

@jagograhakjago_ i have booked from oyo a room from oyo i go for check-in and the property manager denied me and insulted me (As i receive the reason for dening they are saying you rates our company less ratings.

(Jb oyo mea check in krne jao to koi hospitalalty feel in hoti they treated vary bad)
Also they are not responding i put 50 msgs to oyo
Kindly look into the same m trying to contact oyo they are not responding. Oyo booking id hi devender, booking id zlsv5182.

I stayed at The OYO 9960 Kubeera palace in Hyderabad. The staff is lousy and lazy (they were napping in the lobby one afternoon).

We asked them to clean our room as it was very dirty - there were huge cobwebs and webs of dust on our curtains and the room smelt very dirty. We asked for room freshener many times but they did not bother to give it.

We ordered coffee worth 45/- to our room and paid the boy 100/- he never bothered to get back the change and after repeatedly asking the reception they said they didn't know which boy it was.

Overall a disgusting service, people and hygiene levels.

My registered mobile number with oyo is [protected] and email is [protected]@gmail.com. I booked room in Shimla from 19|/12/2018 to 21/12/2018. I called again to customer care to postpone my booking from 20/12/2018 to 22/12/2018. I requested oyo to adjust the amount I paid to the new booking. The customer officer forwarded call to higher authorities. But they did not give any answer by hiring the call and disconnected. I again called many times . The same was happened again again. The last time their behavior was very harsh. I booked rooms with oyo many times . This was a worst experience in my life. I have complete good will about your. Definitely I post my experience in social medias and other medias and complaint to consumer protection forum

I ve made 2 books with oyo for 7 th nov to 10 nov and 10th nov to 11 th nov and when i book i provide my gstn details to oyo.. After check out when i ask the bill with manager at hotel anupama manager he said oyo will provide bill..

After giving so many reminders on e mail, phone calls to oyo they r just gving assurance that there team is working on issue..

Almost from last 25 days they r still working for gstn bill

My booking id is

Chud 0789
Sqgf 2874

Pls be careful to book with oyo as they r not giving proper reply and doing so harreshment to customers..

Still till now i have not recd gstn details bill..

Booking id - uvwo1406
Keld2478

I made two booking both with same issue

The application showing to book townhouse @inr 569 for double occupancy by applying coupon code oyoth499 (Screenshot attached).

I was asked to pay the same amount on the app.

Application is linked with paytm. So it added the same amount automatically and the same is deducted after adding the amount in paytm.

However the booking is not confirmed and asking for amount of rs 920

Oyo team is not assisting in this issue...

Investigative team,

Dated 22nd oct'18, i had a booking at oyo 7742 the hotel marina for 1 classic (2x) room for 1 night only, on booking id: jyhm9640

During this period of stay, 1 brand new shirt went missing. I had worn it while checking in and it was the only piece which stayed out of the bag during the night minus the joggers i got into for the night, following morning i left for work, depositing my luggage with the hotel staff.

Even after filing a complaint ticket with oyo, the issue was not looked into thoroughly and was closed after a short call with the manager, who himself

Very apparently here a hotel staff, has taken undue benefit of my diverted attention.

Possible resolution, find the staff involved with cleanup of the room and penalize him or reimbursement of an approximate amount of the shirt that i've had to suffer the loss of, which stands at appx rs. 2625/-
Piece of clothing details :- formal shirt, royal blue, size 39, satin finish.

Please look into it.

Appreciate a speedy resolution.

Regards

Manish kumar

So (Dabur india pvt ltd)

I booked a oyo a hotel named "meera mahal"through one of my friends named genaram choudhary"on 4-nov-2018. I received an e-mail confirming the same.

When i called oyo in the 9th november, 2018 morning to inform that i will be able check-in late. Oyo assured me that they will inform the hotel. Then, again in afternoon, i thought i should call the hotel directly. When i called"meera mahal", the reception told me that there is no booking on my name. And, they have sent back more than 10 guests of oyo since morning. I was shocked to hear that as i was with my family, parents (One more than 60 yrs and mom-around 60) along with kid. Still, i thought i should go to the meera mahal hotel to check things as i had given money before-hand and i didnt have any choice!

When i reached there, i was told that it has been months since they have dis-continued their association with oyo. I argued that i booked the hotel on 4-nov-2018 and have paid entire amount (Confirmation attached). They told that they have not received any money as it goes directly to oyo and i should speak to oyo. When i asked for proof that they are no longer working with oyo then they gave me e-mail copies of their conversation with oyo. The same is attached herewith. Thereafter, i called oyo call centre ; they kept me waiting to more than 20 min for each call and i made around 5 calls. So, i was kept waiting for 1 hr or so and then, i was told that they have made an alternate arrangement (Without giving any choice to me) in heera court hotel. As it was evening and i had no choice so, i moved into heera court. When i checked in hotel firstly they gave options of rooms in two different floors. As i was with my old parents; i insisted that our rooms should be adjoining as i need to take care of them. Thereafter, adjoining rooms were allotted to me. To my dismay, the rooms were in pathetic condition with all dirt on fan, bed etc. (Pics attached) since, i had no choice, i stayed there with my family. I paid inr 8690/- for 2 rooms.
My questions are following:
1. When the tie-up was discontinued between oyo and meera mahal. How did oyo took the booking in advance all money paid.
2. And, when oyo knew that meera mahal hotel is no longer taking any oyo guests and then, they should have informed me a before and should have given me a choice to select another hotel as per my liking beacuse i made booking through oyo after duly checking the room pictures and other facilities.
3. Who is responsible for all the pain my family and i have gone through. I was waiting with my family at"meera mahal"reception for more than 1 hour wondering what should i do.
4. We went for family vacation and it turnout to be a nightmare; who will is responsible for this?
5. After paying so much money, we expect at least clean rooms. This basic facility was also not provided. Who is responsible for this. Doesn't oyo have certain standards or quality checks for its hotels?
6. Why a customer should bear all this when he is paying whatever oyo charges?
7. If there is any dis-agreement between oyo and hotel, why would customer suffer on such account.

Let me put it in legal way: services provided by oyo were deficient. (The services hired or availed of or agreed to be hired or availed of by a consumer suffer from deficiency in any respect)

As per clause 2 (G) of"the consumer protection act, 1986","deficiency" means any fault, imperfection, shortcoming or inade­quacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service;

As per aforesaid clause, this is a clear case of deficiency in services, and, therefore, as a consumer i am liable for compensation including but not limited to hotel charges and there are many more damages which may be claimed like the mental agony my older family members and the kid and i suffered and much more.
I would request oyo to look into this matter and provide me adequate compensation.

We 3 people booked oyo room in goa, oyo, 809 sunstay beach resort near candolim health center... There receptionst [ jakrin ph: [protected]] cheated us taking extra money for water sports package when we asked him about it he was so rude and doest even have common sense and used very bad words on us (Most abuse words) and said we can't even give complaint on him cause he doesn't care oyo team, if seriously oyo is well structured company in the society you guy should take action on him and his manager wilson [ph [protected]] we are trusting now that u guyz will take action if not we already lost respect on oyo we have all the proofs that we cheated and disrespected until unless it reaches ceo of oyo we won't leave this weekend will take all social media support to show how oyo culture is.

Booking id inrg9371. Checked in on 8.11.18 at oyo tirupati 6660 and checked out on 9.11.18. On returning to hyderabad i found that i was missing a few things which i did not realise while i was there. I can do nothing about this now as i should have noticed and taken up the matter there itself. I am bringing this to your notice as it should not be repeated.in the morning i called [protected]. They gave me the number [protected], the same number that i had but, repeatedly i got the message that it is not in service.
The items missing were a 1/2 lr. Pink colour steel water bottle with a turqoise blue lid, a yellow tupper ware plastic box, a white and purple folding umbrella with minnesota writted on it and a small massage oil bottle.
They are small items but, such incidents should not happen. We lose trust in oyo.
I only wanted to speak to the hotel manager about this but, since i am not able to get through to them i have lodged this complaint.