OYO Rooms Complaints & Reviews

I had booked a room through Oyo and stayed in their listed Hotel in Panchkula, Royal Park from 13th to 14th Oct. After checking out of the hotel and driving for over 2 hours, I realized that I had left behind my iphone charger in the room. I called up Oyo helpline, but they refused to divulge the hotel telephone number saying that it was against their policy. Since my mobile battery was discharged and having left behind the charger, I could not access the internet on the phone and find the number myself. By the time I reached my destination and could get another charger and charge my phone and access the internet and find the number and call the hotel, it was too late and as obviously expected the hotel claimed not to have found the charger and the same room having being already allotted to the next guest.
Being in the 3rd millennium and in the age of internet, it's very naive of Oyo not to share the hotel numbers (which are easily available on the internet) and very customer unfriendly not to have any system in place for recovery of articles left behind in hotels associated with them. Needless to say, this is the last time I've used Oyo, henceforth I'm not using this customer unfriendly hotel facilitator and informing all my colleagues and branch offices of the same too.

I was looking at hotels of Shimla for my dusshera visit. I received a call from oyo agent to make the payment and a confirm the hotel booking right away through paytm and this would fetch me flat 20% cashback only if I make the payment at that point of time. Since my visit to Shimla was confirmed I agreed to the offer. I agreed to the offer only because of the fact that I would receive discount of flat 20%. We are college students and were initially of the opinion to check the hotel and location and then only to confirm the booking. But upon their words and the payment link they had sent I paid. The total payable amount was Rs. 6981 but the cashback I received was Rs. 300 only as against the amount of around Rs. 1400 as stated by the oyo agent.
I called their customer service they apologized and told that they forgot to mention about the capping of Rs. 300. Even the senior stated the same and told they can't do anything about it apart from being sorry.
I feel harassed and being cheated. They come up with lucrative offers in order to receive payment and confirm booking and they decieve the customers. This is complete fraudulent behaviour and action must be taken.
I must get the apt compensation.
The account through which booking was done - [protected]@gmail.com and the registered mobile no - [protected]

I have made a payment to oyo using my card with email address [protected]@gmail.com and phone number [protected]. The money was deducted from my bank but the payment failed and i did the payment again for an amount 1121 rs. The first payment has now passed but i want a refund for my second payment. Please refund the amount in my bank this was highly inconvenient.

This has been the worst ever experience... They provided us a cell in the name of a deluxe room. The bathroom was so small u can't even move. It was dirty. Moreover construction was going on in the hotel which made the place dirty and unsafe. Added to it the geyser and ac is controlled by the reception and even after repeated request they didn't provide us warm waterfor two days and strangely provided us with it on the morning we were leaving. They even try to cheat you in the name of tours by asking for unreasonable prices. Oyo should confirm if constructions are going on and if guests fall in any problem. This wasn't expected from oyo.

Dear concern,
Yesterday i checked in room 106 at hotel avita, ajmer.
It was around 8:00pm stayed till 11:00 but no cooling was their in room, i asked hotelier for same.
Someone came and changed some settings in ac remote. But still same condition.
Then they changed my room, new room 105 was not equipped with phone.
Ac was in same condition, but it was around 11:30 and i was tired too.
Just slept under fan.
It gives me feel that paying for ac and enjoying fan.
What a #.
I am a frequent traveler at different location and always use goibibo.
This is my second time in last 10 year when i used oyo rooms, if that type of rooms and service oyo provides.
What is the sense to book through oyo.
Need a proper satisfactory answer not the "thanks feedback and we will work on that".

Waiting for your response.

This is regarding my booking ltcj4620, they provided my uncleaned rooms and after allocation of the third room, the electricity went away for more than 3-4 hours, i had the conversation with more than 5 executives from oyo and the last person assured me the full refund on the same day of check in (I got a mail for the assurity also) but no refund provided, now the case is taken as a cashback issue (But no such is claimed by me, as they are trying to divert the case)
Please see to the matter as i have the mail copy also. They didn't shifted me to other hotel neither provided the refund.

Myself niteen sonawane recently i booked (7 oct 2018) a room in new delhi with booking id nfgx8056. I was denied checkin even after confirming and giving miss call on the specified number. The booking cost was 1818. Then called oyo. Oyo shifted to other hotel. Before going to other hotel there was a conference call between hotel owner customer care senior and me where i was allowed to pay rupees 1818 and the hotel original cost was 2584. When i checked in i was charged 2584. The conference call had no meaning. I paid this amount as i was in a hurry for some work. The room quality was not even one star also, very bad condition. I just stayed at that hotel for few hours and checkout sooner on the same day. I requested oyo for my refund. After many messages and mails and calls oyo agreed to refund me rupees 766 in my bank account.[protected]=766) as oyo charged me according to my previous booking. Bank details already shared with oyo. (Note: i do not want this money in oyo wallet)
People come from other cities for some work. Instead of work they need to face such oyo problems.
Kindly take this into consideration and transfer the amount to my bank account.
Oyo's 3 customer care support persons sent me 3 different mails stating that money will be transferred in my bank account but still no money transferred. Already 10 days passed by. Attached all the copies of mails with this.
[protected].

I had enquired about rates for different date so they cancelled my earlier booking and created new booking.when asked they told that you only requested to cancle.So now i am left in no where's land where i don't have any confirmed booking with me and that same property is sold out. And everytime they have disconnected my call after putting it on hold.
Booking details-

Dear Aadesh, your booking at OYO 17402 Home Pool View 4BHK Villa Britona is updated
Booking No: PVGX6239Check-in: 29th Nov, 12 pm onwards
Check-out: 3rd Dec till 11 am
No. of rooms: 4
8 Adults
Payment status = Pending
Pending amount= INR 24000.0
Address: 2, villa no. 2, tropical woods, britona, Goa
Map link: http://bit.ly/2BmD9uk
Meals: You have not opted for breakfast
Please call your OYO Captain on [protected] at least 2 hrs before your check-in to confirm the arrival time.
*TnC- Every guest must carry an original govt. issued address ID proof (PAN Cards not valid)

This is my worst experience with oyo. I have to wait 3 hrs on road as hotel denied to give us room and than we have to travel 47 km for getting new shifting. I interacted with oyo executive on phone 12 times but every time they cut the call, this kind of service i can't believe. I really disappointed and how can we get compensation for the same? I will never prefer oyo for these kind of services and never recommend to others. I will definitely go for consumer court.

As per my booking id syib8973, i had payed rs.1405 three times at the time of check in.in which 1405 is initiated in my bank account another 1272 is back in my card rest rs.133 is refunded in my wallet. But i had paid that amount through my card and i need that much amount in my card only not into any wallet.

Booking no: [protected]
Email: raghavendra. [protected]@jakson.com
Booking id : syib8973
Booking date : 11.10.2018

I booked one hotel in bhubaneswar for 1735 and then it was showing extra 400 you have to pay, so i have to cancel that. Then same hotel i booked in 1689 and upon reaching property the property manager told they will not received prepaid. You ha e to cancel. So i cancelled it again. So total 3424 they took from account. After calling again ana again to the customer care they are saying they will resolve but not doing a single thing. They are saying the payment is not showing in their system. I will add one image of payment to them.

Oyo promised me refund of rs. 2612 on 3rd october, and still i have not received it. They took my bank details n all but did not provided any refund. 10 days have gone. Still not received refund. They always say that refund is initiated but i have not received my refund for booking id nwvm2016. They asked for my bank details and mayank promised me for refund and they asked to leave positive feedback for unresolved issue. They always ask for feedback but do not give resolution.

I have been waiting for the past half an hour just to talk to the customer care they have kept me on hold for some booking i wanted. I am still on hold. I was 20 years onld when i called i am 60 now. It has been forever. The call is going on since last 32 mins. The guy picks up the call again and tells me i talked to the hotel in varanasi and guess what? I had enquired for a hotel in ahmedabad.

We booked hotel annapurna inn in puri but when we checked in at the hotel at morning today we saw that the hotel has just no electricity. Whereas nearby all the hotels had proper electric supply.

On noticing that we contacted oyo service centre from 11 a. M in the morning till 8 pm at night. We spoke to over 12 customer care managers requesting them to shift us to another hotel and over 4 complaints were filed but none action was taken.

On calling the oyo attenþdant of hotel annapurna inn in puri 'hrusikesh sutar' he literally misbehaved with us and adamantly asked us to "check out from the hotel and no money would be refunded" and cut the phone.

After trying for 6 long hours we got frustrated with the oyo customer service and finally at 8:30 the guest experience manager ankit pandey helped us out of the situation by changing our hotel

This rises a question on the oyo customer service and the entire company who should keep people like ankit pandey rather than people like hrushi sudha

We booked hotel annapurna inn in puri but when we checked in at the hotel at morning today we saw that the hotel has just no electricity. Whereas nearby all the hotels had proper electric supply.

On noticing that we contacted oyo service centre from 11 a. M in the morning till 8 pm at night. We spoke to over 12 customer care managers requesting them to shift us to another hotel and over 4 complaints were filed but none action was taken.

On calling the oyo attendant of hotel annapurna inn in puri 'hrushi sudha' he literally misbehaved with us and adamantly asked us to "check out from the hotel and no money would be refunded" and cut the phone.

After trying for 6 long hours we got frustrated with the oyo customer service and finally at 8:30 the guest experience manager ankit pandey helped us out of the situation by changing our hotel

This rises a question on the oyo customer service and the entire company who should keep people like ankit pandey rather than people like hrushi sudha

Hi all,

I have booked one hotel 12115 raghuraj place, but very disappointed with hotel room, i have decided to move to other property of oyo, i have booked one another hotel oyo 9649 hotal rnb at in between jaipur location but again i am facing same experience with oyo hotel, romm is too much smaller than service are too much bad hotel area is not good, also i have talked with oyo executive no of time, they haven’t resolved my concerns just suggest to change other properties..! Which very bed hospitallaty experience received by oyo service!!
The name of 2 oyo customer care executive is, dolly and priyanka!!
Priyanka has given me the complain no 9945787!!
I didn’t received any call back from oyo, which they have promised me!!
Worst service received by oyo
If you want better service go with goibibo better than oyo!!
I will never suggest or refer any one to booked hotel room from oyo!!
Abhijeet kumar choubey
[protected]
Regional manager - glaze

Worst/ shady!!! I had a training program from 5 to 8 at sg road on 9th oct and next morning at vastral so had booked the hotel close to it for the 9th night..

This hotel is located on the highway near vastral ring road circle. I was really disappointed when i found out how the hotel looks from the outside as compared to the one shown in the photos. It was in an under construction building and looked like a red light area.

And it was worst than disappointed when i reached the 4th floor there was no proper entrance a shady, broken sad reception directly when you out of the elevator and the person at the reception was friendly but eating gutkha or something, vaguely maintained rooms and the interior, as if in a government office. It was under renovation. Instead of a proper building it was just a one floor hotel all rooms on the same floor. The rooms are suffocating. The water there was yellow in colour because of some reason he said it is of that colour there.

The bed was unclean and the foam mattress on it was very thin and as if a torn used mattress covered with a sheet. The washroom was looking good but inside there was a weird stink. No hot water available.

I will not complain about the way they helped me to get a bottle of nimbooz since i was a little unwell. No body disturbed and they helped me with an extra room for my associate as per the regular oyo charges. But the breakfast was sad except the tea which was nice.

I being a woman do check the rooms for cameras, the mirrors if they are two sided or not. I did not feel safe there i kept thinking somebody must be watching from here or there because i could hear voices very close near the fresh room.

Oyo team : i hope you have a team to check for compliance and there must be certain parameters to be associated with oyo or what is it? Please check before allowing someone the rights of a hotel.

This cannot be called a hotel.

I got the room changed and the one that i got had no windows can you believe that??

The photo is of the bed sheet / unclean n yellowish in colour.
Unhappy customer

I booked a honeymoon package to bali from 8th to 13th november and paid 32000 amount. But sadly bali is suffering with earthquakes and tsunamis. I requested them to change the destination or change the dates considering position at bali. They are saying no problem over there but complete world knows the problem. Either i want to change destination or cancel the trip. But oyo is saying they won’t refund my money back. This is very dangerous natural calamity and how come you guys put our lives in trouble. I need my money back or change the destination

Iam completely disappointed and terribly upset with my recent experience where i was not only dragged into an agony of standing on the road for 3 hours from 5.30 am to 8.30 am without an accommodation which turned into a nightmare when i was reallocated an other hotel again which was not confirmed. Then you booked me an other hotel where my tariff was doubled from 712 to 1750...

Trust me, i will never again opt for oyo... For its inefficiency and arrogant customer care executives who cant understand a customer issue and just brainless to keep talking about process and #... 4 calls which lasted more than 30 min on hold. You people screwed up my entire day... I wish and pray that every member in your organisation, including your management go through similar experience... To experience the horrible service that you people are proud off

Iam just putting this on record so that, if you have sense, will not allow this horrifying experience for any other customer in future.

I booked with the booking i'd imod4138 it got cancelled as i was denied check in by hotel, oyo asked me to book again the hotel and told me i will get refund of watever i paid.. I paid a757 i got only refund of 95 rs and 662 rs is pending. Whenever i contact customer care the guest experience manager says refund has been initiated, neither he provides reference i'd or transaction id, they rather disconnect the call। provide me the refund। ihave all the email of customer service stating initiation of my refund of 662 rs fast...