OYO Rooms Complaints & Reviews

We booked hotel annapurna inn in puri but when we checked in at the hotel at morning today we saw that the hotel has just no electricity. Whereas nearby all the hotels had proper electric supply.

On noticing that we contacted oyo service centre from 11 a. M in the morning till 8 pm at night. We spoke to over 12 customer care managers requesting them to shift us to another hotel and over 4 complaints were filed but none action was taken.

On calling the oyo attendant of hotel annapurna inn in puri 'hrushi sudha' he literally misbehaved with us and adamantly asked us to "check out from the hotel and no money would be refunded" and cut the phone.

After trying for 6 long hours we got frustrated with the oyo customer service and finally at 8:30 the guest experience manager ankit pandey helped us out of the situation by changing our hotel

This rises a question on the oyo customer service and the entire company who should keep people like ankit pandey rather than people like hrushi sudha

Hi all,

I have booked one hotel 12115 raghuraj place, but very disappointed with hotel room, i have decided to move to other property of oyo, i have booked one another hotel oyo 9649 hotal rnb at in between jaipur location but again i am facing same experience with oyo hotel, romm is too much smaller than service are too much bad hotel area is not good, also i have talked with oyo executive no of time, they haven’t resolved my concerns just suggest to change other properties..! Which very bed hospitallaty experience received by oyo service!!
The name of 2 oyo customer care executive is, dolly and priyanka!!
Priyanka has given me the complain no 9945787!!
I didn’t received any call back from oyo, which they have promised me!!
Worst service received by oyo
If you want better service go with goibibo better than oyo!!
I will never suggest or refer any one to booked hotel room from oyo!!
Abhijeet kumar choubey
[protected]
Regional manager - glaze

Worst/ shady!!! I had a training program from 5 to 8 at sg road on 9th oct and next morning at vastral so had booked the hotel close to it for the 9th night..

This hotel is located on the highway near vastral ring road circle. I was really disappointed when i found out how the hotel looks from the outside as compared to the one shown in the photos. It was in an under construction building and looked like a red light area.

And it was worst than disappointed when i reached the 4th floor there was no proper entrance a shady, broken sad reception directly when you out of the elevator and the person at the reception was friendly but eating gutkha or something, vaguely maintained rooms and the interior, as if in a government office. It was under renovation. Instead of a proper building it was just a one floor hotel all rooms on the same floor. The rooms are suffocating. The water there was yellow in colour because of some reason he said it is of that colour there.

The bed was unclean and the foam mattress on it was very thin and as if a torn used mattress covered with a sheet. The washroom was looking good but inside there was a weird stink. No hot water available.

I will not complain about the way they helped me to get a bottle of nimbooz since i was a little unwell. No body disturbed and they helped me with an extra room for my associate as per the regular oyo charges. But the breakfast was sad except the tea which was nice.

I being a woman do check the rooms for cameras, the mirrors if they are two sided or not. I did not feel safe there i kept thinking somebody must be watching from here or there because i could hear voices very close near the fresh room.

Oyo team : i hope you have a team to check for compliance and there must be certain parameters to be associated with oyo or what is it? Please check before allowing someone the rights of a hotel.

This cannot be called a hotel.

I got the room changed and the one that i got had no windows can you believe that??

The photo is of the bed sheet / unclean n yellowish in colour.
Unhappy customer

I booked a honeymoon package to bali from 8th to 13th november and paid 32000 amount. But sadly bali is suffering with earthquakes and tsunamis. I requested them to change the destination or change the dates considering position at bali. They are saying no problem over there but complete world knows the problem. Either i want to change destination or cancel the trip. But oyo is saying they won’t refund my money back. This is very dangerous natural calamity and how come you guys put our lives in trouble. I need my money back or change the destination

Iam completely disappointed and terribly upset with my recent experience where i was not only dragged into an agony of standing on the road for 3 hours from 5.30 am to 8.30 am without an accommodation which turned into a nightmare when i was reallocated an other hotel again which was not confirmed. Then you booked me an other hotel where my tariff was doubled from 712 to 1750...

Trust me, i will never again opt for oyo... For its inefficiency and arrogant customer care executives who cant understand a customer issue and just brainless to keep talking about process and #... 4 calls which lasted more than 30 min on hold. You people screwed up my entire day... I wish and pray that every member in your organisation, including your management go through similar experience... To experience the horrible service that you people are proud off

Iam just putting this on record so that, if you have sense, will not allow this horrifying experience for any other customer in future.

I booked with the booking i'd imod4138 it got cancelled as i was denied check in by hotel, oyo asked me to book again the hotel and told me i will get refund of watever i paid.. I paid a757 i got only refund of 95 rs and 662 rs is pending. Whenever i contact customer care the guest experience manager says refund has been initiated, neither he provides reference i'd or transaction id, they rather disconnect the call। provide me the refund। ihave all the email of customer service stating initiation of my refund of 662 rs fast...

Hi sir

This is Mukesh Mishra, Patna, Bihar, actually I had booked hotel for goa through OYO on 28th sept-18 for 2 night for Hotel Supreme Grand, Goa. and after discussion with OYO employee or customer care for confirmation the hotel and then paid 4841 Rs to OYO in Advance, check in was around 11 am on 29th sept-18 and check out time was 1st oct-18 morning.
but when I had reached at hotel reception on 29th sept-18 morning, reception person at hotel told me that right now no one room vacant, came around 12 pm, then I keept my luggage at hotel reception and go outside with family along with kids (18 month old).
then again I came at hotel supreme grand around 11 am but that time reception person told me that your booking was not confirmed by hotel due to some issues from OYO. then I spoke with hotel manager and OYO customer care. but its not resolved. then around 12 pm one OYO employee (Lady) came at hotel, conversation with me and finally told me that you have to be shifted other hotel at same near calangute at goa.
sir my family along with kids was very tired at that time, I had reached calangute, goa around 6 am and then I was roaming around hotel from that time. and finally they shifted me in other hotel Sulit in around 1pm, and after all I went Goa for Fun and refreshing but became tensed, suppose if booking problem came before OYO then they need to be shifted to other hotel early morning, other wise hotel was not matching my expectation but I did compromise and check in Hotel Sulit in after conversation with OYO customer care and Employee.
That time OYO employee told me that your difference amount will come in your OYO account it's used in next time, but I told him that balance amount should come in my bank account, near future I have no plan to travel, then your employee told me that ok your amount will come in your bank account within 7 days. but still not come.
Again today on 10th OCT-18, talked with oyo customer care Mr. Anil regarding refund which is not come in my Account. then they transfer call to Mr.Akash Choudhary, Guest Experience Manager, OYO told me that your refund will not come in your account. then I told him that on 29th sept-18, I did call to customer care, OYO. that days told me that refund will come in Bank Account within 7 days, but Mr. Akash choudhary told me that you are lier, and your refund will not go to any type of way. then I asked him send a mail what you have say regarding my refund amount will not come in any type of way.
so sir same mail of Mr. Akash Choudhary, Guest Experience Manager, OYO forwarding you, they have not a idea to how can talk to customer, they have attitude problem and they uses slang with me.
I have talked to several employee of OYO, but positive response not come. so lastly I had contact with you, so please consider this mail on priority and reply ASAP.
I am sending you all Transaction details:-
on dated 28th Sept-18, Advance amount paid- Rs 4841, and Hotel Sulit in bill amount- 4407 Rs, Difference amount suppose to be return from your End- 434 Rs,

BOOKING Transaction ID- YDNV4812.

We checked in to hotel kubera palace (Oyo flagship 9960).
They are taking rude as we ordered food from outside.
During check in they only suggested us to have out side food.
And after two days they are using abusive words with ladies also.
Worst ever management.
Room keeping people also thief's they stolen some money from my pant pocket.
Worst room cleaning and shower is also not working in washrooms.

I booked from you id- YBDE6237 .I have pay it through app Rs 1648 . But when I reached hotel they said that payment is not done and status is pending and ask me to do payment. I have called to oyo customer care and he also said that my payment is not showing in computer so to do another payment and told if payment done second time it will be refunded. Then I made cash payment of Rs 1655.

But since l have done payment twice but my refund has not done yet..l have called 100 times but no one responds my problem.

So I request to solve my problem as soon as possible.

Myself niteen sonawane recently i booked (7 oct 2018) a room in new delhi with booking id nfgx8056. I was denied checkin even after confirming and giving miss call on the specified number. The booking cost was 1818. Then called oyo. Oyo shifted to other hotel. Before going to other hotel there was a conference call between hotel owner customer care senior and me where i was allowed to pay rupees 1818 and the hotel original cost was 2584. When i checked in i was charged 2584. The conference call had no meaning. I paid this amount as i was in a hurry for some work. The room quality was not even one star also, very bad condition. I just stayed at that hotel for few hours and checkout sooner on the same day. I requested oyo for my refund. After many messages and mails and calls oyo agreed to refund me rupees 766 in oyo wallet[protected]=766) as oyo charged me according to my previous booking. But i don’t want this amount in my oyo wallet i want this amount to be transferred in my bank account. Because for further bookings i am not going to use oyo in my life. I wanted to claim for full remaining rupees 1818 refund (As 766 rupees they agreed to refund) but i know you will never do such heartful help to customers.
I claim for full remaining rupees 1818 refund.
People come from other cities for some work. Instead of work they need to face such oyo problems.
Kindly take this into consideration and transfer the amount to my bank account.
For bank details do call me on [protected].

Oyo 16018 rainbow saphire:-
Checkin-date 6th oct 2018
Arrived at :- 2200 hrs., checked in at 2300hrs for 6 people.
Booking id - awye8610
Issues:-
1. Bellperson denying room service for cutleries and water bottle.
2. Insects found in room.
3. Booked 3x room, got 2x, extra bedding was pathetic and no bedsheet pillow cover provided. Pictures attached.
4. Washroom was not at all clean and smell, u cant even stand for a second.
5. Hotel staff was very rude and always say no for everything, even to collect parcel from swiggy we have to go to reception, they didnt even come to room to deliver that.
6. Landline was not working in any room.
7. Hotel staff deny giving cutlery because we ordered food online.
8. Next day morning, we went for breakfast, we were 6 people, we already paid 270/- for breakfast, when we reach there at restaurant, they asked that if your breakfast is complimentary, we will only give you (4 piece idli and 1 vada + tea per head) it means we can take 24 idli and 6 vada, when we were serving ourselves the person standing over there started shouting on us, that u can take 1 vada extra, i will take 70/- from you and all. We just left the place and checkout immediately without even doing breakfast, pictures attached.

I have booked oyo room in pjp park inn (Chennai).
Booking id: xqtr1650
Oyo10465
I have given the keys for cleaning the room after cleaning i lost my headphones (Redmi original). I have informed to receptionist and oyo person (Ajay). They said they will check thru cctv and we will find the person. They said give 1 hour to solve the issue otherwise they will pay the money. They are not even responding properly and they are telling me within 1 hour they will resolve. I had gone every 1 hour they are not doing anything. This is a issue of headphones but how irresponsible they are. They had told me that they will give me money for what i have lost. While i am going for checkout they are telling why should we pay the money. Is that the right way to answer to a customer. I had very bitter experience in this. I want a clear and good explanation about this. I want my headphones ore money of redmi headphones (Original). I have given my address details to the oyo person there.

I recently went to delhi (Oct 3, 2018) and i have booked a hotel named "hotel kalkaji residency". I received two text messages regarding their reception number ([protected]) and the number of some ankur gola ([protected]) for assisting me. I also received the hotel location via this text message. I reached delhi at 10pm and i searched for this place for more than one and a half hour and i couldn't find this place. Moreover none of the numbers were working. At the end i had to booked another hotel with double the price.
I need my refund back because i haven't checked in to the hotel because of improper services.
My booking id is - zavy7185

I am really # up calling your customer care about my refund for yesterday’s booking. Booking id - bgri8109. I have called multiple times and still they are not able to answer about my refund and what all they did is transferring the call to there seniors and they after transferring no senior is there as call is on hold and then it gets automatically disconnected, i am still on transferred call while writing this and no senior is responding, your agents are only able to tell me about the policy that is you will get refund in 7-10 working days however they are not able to clear the figures that are meant to be get credited in my account. My amount got deducted 2 times of ₹565 and one should get credited but i think there are no # seniors available to get this clear. I will just rate this oyo 0 every where and will share the experience with my friends and will ask them to do the same. The last agent who transferred the call is sachin solanki
Contact number - [protected]
If any one is able to help me with my refund status please call me else don’t call me just to transfer the call.

Its for second time that i have faced issue with oyo services & consistent failure of oyo customer care to avail support on both of issues.
On 3rd sept. 2018 i was travelling from darbhanga to patna (Bihar) & i made booking on oyo for date 03 oct. To 04 oct. At 8pm (03 oct.) so as to get room in patna but when i arrived in patna around 12.40 am (04 oct.), property owner denied to checkin the hotel.
Regarding same i escalate issue to customer care on oyo ([protected]) & brief all details but no resolution i got from there as customer care used to put my call on hold for better resolution & finally made my call disconnect.
After 1-2 hours of continue follow-up on resolution there was no support from oyo customer care & finally i have to approach for nearby hotel checkin which cost me 3 times more than oyo booked amount.
Next day i got mail from oyo guest management regarding gst invoice of hotel that i had booked later on behalf of customer service failure from oyo, so i shared the same but not get any kind of revert till now.

Inshort - oyo just making benefits & customer service is not important in oyo business.

I made a booking on 22-23 august in vrindavan hotel spiritual stay and the hotel manager and staff was misbehaving as max of them were drugged so as i was woth my family so we just went out and complainted to oyo
I have got more than 4 mails that my refund has been processed amd will get credited in 7-14 days now today also when i enquired i got the same mail again that your refund has been iniated and will get credited to source in 7-14 working days

They are just fooling the customer nothing else no proper response from their customer care they also talk very rudely
Can any one help me here

This is regarding oyo 1684 (Hotel malabar inn, calicut)

After checking out from the hotel, i found that my bike had been damaged by the hotel staff from the hotel's parking lot. The secuirty present there told me that he had seen my bike fall on its side when staff relocated it. He knew the appearance of the staff who damaged my bike, but didnt know his name. When i came back in the morning next day for resolution the manager there was reluctanct to even look into my problem. He kept on arguing and wasting my time. When i asked to show me the cctv footage, he bluntly lied to my face saying that it wasnt working. The security present there was now another person as they rotate shifts. The manager and other staff cornered us and behaved very rudely and this problem didnt even bother them.

Name–1. Utkarsh
2. Subham pandey
3. Suruchi bajpai

When we had joined the people. Then we were told to the people that the day since you have joined your salary has started from that day. But yesterday we got a call from bhushra mam and they said that you should give the people salary will not be found. Sir you tell us what we should do now.

Joining location - oyo flagship - bandhan hotel indranagar lucknow

Hr name bhushra.[protected]

My booking id lnfh9548 for hotel - oyo 17252 hotel everest dated 01/10/2018.
My holidays was at jaipur, udaipur, jodhpur and ahmedabad, accordingly i had booked 2 rooms from goibibo and 2 rooms from oyo, stay with goibibo was very pleasant and memorable, but stay with oyo at udaipur and ahmedabad was very hateful, inspite of complaint for both cases oyo team did not shown any curtsy to extend a simple apology.
I had planned a great holiday with my family of five and searched for oyo at ahmedabad, i wanted my maximum time in a city for for a pleasure of riverfront. But search listed me a hotel property 23 km away from city. How can we expect a holiday time, pleasant stay and enjoy city, traveling all the way 23 km from a city towards industrial area? I had to spend rs. 1600 for travelling to this hotel, and my precious time too.
I spoke to oyo customer support, no one was ready to listen and understand my family position, who had come for enjoyment.
It looks like, a merely cheating by oyo. Great loss by money and time.

Oyo doesn't allow me to delete booking history either on the app or even when i have called them multiple times. This is a privacy issue and oyo doesn't seem to be bothered even after multiple requests. I'm greatly aggrieved and want my details removed immediately so it doesn't fall in wrong hands.
Such data can be used to blackmail unsuspecting people and fraudulent transactions too could happen.
Privacy issue kindly take this as priority complaint