OYO Rooms Complaints & Reviews

Worst service ever

They cancelled our original reservation on the last moment because the property was under maintenance.

Then they put our call on hold for 3 hours trying to find a cheap room

Booked a cheap room which we didn't like... didn't provide any room unlocking code. No call back received.

Explained the same problem to 4 customer service people

Then they made us roam for 4 hours in the same place. Wasted our time. Was on phone for 4 hours with them.
Made me cry literally.

Hello sir

One of my friend miss shivi is stayed in green view homestay at lucknow which is in sector 19 indira nagar hotels services are good but receptionist behaviour is very bad she dont know how to talk with guest and second think my room charge is 675/- but she take me extra amount 985/-. Her name is shabeena i am really disappoint to her kindly resolve the problem and take complaint otherwise i am going to take legal action for oyo thanks & regards.

Had booked a room a at hotel sammer in srinagar under(Hi Muneer Dar, your booking ID WSOY4719 at OYO 12202 Hotel Samar, Srinagar has been cancelled as per your request.) . I must mention that the booking was done on part of oyo customer care executive after i cited my concern of having local id. But now when i am already on the way to check in the hotel clearly denied me.
Despite several attempts nothing was done by oyo. Infact i contacted oyo four times and each time i was put on hold for not less than 20 minutes then the call was cut from their side. This is rediculous on your part. Earlier also my booking was shifted from a hotel in srinagar to some master residency. This time i was openly denied any shifting.
This mail is as a warn to oyo next i will approach consumer court with same concern.
Regards
Muneer

I booked a hotel idea inn and they cancelled my booking without infirmation... And said that we hav shifted ur bookibg to another oyi hotel and also we recvd a confirmation mail nd text bt wen we reached the shifted hotel they completely denied the booking... Useless pathetic customer service.. I wont recomend anyone to use this site to book any hotel in future

One of the worst ever oyo exeprience let me summarise it.

I[censored] are booking in chennai never go for oyo 13917 daniel silver oak apartment seliayur near bharat university.

1. The oyo location shared by central team was wrong i was in ola for 1 hour and looking for this # property night 11:00 pm. With my family and daughter who was not well at all after long journey.
2 unpleasant check in no body bother to allot the room looking for print out, even government departments and irctc do not look for booking print out after my repeated request the finally agreed.

3 broken bathroom fixtures after 30 minutes of checkin process now it was around 12:30 in the night they gave us a room with broken bathroom. And then asked to change again after 30minutes now it was around 1 in the night.

4. Here come the worst part they asked me to close my room door but threaten me not to close the unit door. Inside 1 unit it was 2 bedroom it is completely breach of oyo trust and riase security and privacy concern i have book a personal unit it was never mentioned on oyo website the unit will be shared pathetic i again had a heated argument with oyo customer service and hotel staff. It was a most # experience with oyo if i have to get a shared unit i can go for airbnb.com i get oyo for personal privacy and security reason.

5 very limited breakfast and all stale u cannot take a bite even.

6 no drinking water in room.

7 no wifi password provided.

Hi team,

I entered in property at 1:00 pm. Around and i parked my bike in front of the hotel. I was asked to go in the room no 101 that was too dirty and flying mosquitoes were there in the room.
Then asked for another room and the second room was also not clean.
I had some urgent meeting with my clients so i had to spent 2 hours there.
When i came out from the property, i found that someone has hit my bike and it was damage.
I was planning to spend the whole night over there but i had to leave just within 2 hours.
That was totally pethetic services given by oyo.
Totally disappointed with your services.
I paid 535 bucks for your oyo and i had to pay 2000 for my bike also. And your service boy denied to do anything.

I will never suggest anyone to use oyo and i was valuable customer of oyo but unfortunately you guys have lost one valuable customer.

Booking id :- wbfe4570

Regards,
Ishan aggarwal

Hello im chandu i have booked oyo room in svs luxyry room, moosapet, hyderabad, i have given my card for food payment, they are recorded my card details,, after my check out they are making fraud payments with my card details, i have lost some money,, anad again they are trying to make another fraud transactions, but i blocked my card immediately,, so i don't know how to take action against them, when i'm trying to make a call to reception they are not responding,, even customer service also not responding,,, please respond this complaint at least,,, i'm regular customer to the oyo room's, it's really bad experience to me...

Booked room under above reference.
When I reached Hotel I was denied admission stating that no tie up was there with OYO. Tried to contact assistance but there was no response. No mail received by me regarding the same. Had to move to a low quality hotel by paying 500 more.

Very poor and disheartening response.

Please clarify why this happened. Even now the status of my booking is showing as confirmed.

Someone rang up a few hours back for shifting to some other hotel.

If any technical problem was there why was it not confirmed by email or a message?

Please confirm action against the people responsible for this.

I had many issues. Its really very disappointing and pathetic. The very first thing :
Hotlier was rude. Wen i called hotlier one lady for the location she despite of sharing me the location details she was so reckless to answer.

I arrived to bangalore from airport at 10:15 am around after struggling hard for finding the location of the hotel golden inn, shivaji nagar, bangalore. Even ola gps cudnt locate this prestigious hotel golden inn. Like i said the madam at the reception desk was so impolite and unpleasant.

Despite of getting bad reviews about the hotelier i mean that receptionist i along with my family reached hotel. I had booking the previous night and done the online payment via net banking.

Now wen i enquired her the reason of not letting us know the adress and making us to stop in middle of the road for couple of hours (Passenger even called her she was impolite to him also. He just told me she is so ridiculous why did u book this hotel?) she lied saying i dint get any call and its your mistake of not sharing your number to me. I really dont understand the logic may be you oyo guys might be knowing the logic and reason behind bot sharing the location details as your team baised got and finally supported her irrespective of the facts. She denied the bookig though payment was done. Now what authority she has got to deny the booking after payment is done and booking is confirmed? Well, i understood that you all dont give customer satisfaction all you guys are concerned about skipping the issues arised by poor customers like us.

Now, the receptionist who is unproffessional (I am afraid she even know the meaning of proffessionalism) narrated the story to you guys manipulated the words. The property manager now comes into play knows nothing wot actually happend just said that he is cancelling the booking because of my rude behaviour? Just step into my boots, you come along with your family (Aged parents) and even after booking is confirmed all of sudden your hotlier people ask you to vacate will u stay calm? Just question to yourselves! Will you feel so dilegtful when you aged parents are with you? This what you call guest satisfaction/service etc. Is this fair???
Oyo cancelled my booking and they partially refunded. Cheat / disgusting/pathetic falling short of words

Hi team,

My name is ragavan m and i have raised a concern many times that i need my refund for wrong booking raised by your oyo manager azar who is taken the booking date correctly from my end and booked it wrongly and he itself cancelled and promised me that he will get the refund amounting to rs. 7009/- but now i am getting the message that my refund request has been denied as per oyo policy, this is ridiculous and unacceptable the mistake has been happened from your side i need my refund back immediately if not i will sue you guys to the consumer court i have all the evidence that mistake has been happened from your employee side not from customer.

Awaiting for the positive result to windup the things.

Do let me know if you have any questions.

Regards,
Ragavan. M
[protected]
[protected]

My booking id - tzji7649as per our telephonic conversations about washroom ruining water issue. And dirry untensil not resolved and i can call oyo helpline no many time but they answr wait for 5 mins and i can wait for 1 hour but issue not resolved and last time property manager can say please change the room sir.. Pl dont use oyo and plesse book go ibibo and make my trip... And i can compare everything go ibibo is best as conpare to oyo dirty roons and dirty behviour staff.. Please resolve my issue and call me on this on only [protected]...

Hi i visit Bangalore on 20th morning 7.30 am i booked hotel by through OYO ROOMS WEBSITE i paid Rs 666 paid later 8.clock my friend met accident so we cant able to reach room i cancelled the room same time i got call from ur executive he asked the hole scenes i explained everything he promise within 24hrs u will receive money to account . I Request u to refund my money back to my account

AFTER BOOKED MESSAGE
Dear Karthick, We have received your payment and we look forward to host you for confirmed Booking AQXC2906 at OYO 5590 Ujwal Residency. . Check-in: 20th Sep, 12 pm onwards, Check-out: 21st Sep till 11 am, No. of rooms: 1 Classic (2X) Room, Number of guests: 1 Adult, , Hotel name: Ujwal Residency, Address : Plot No. 50, Beside IOC Petrol Bunk, Mathikere Main Road, BK Nagar, Yeshwanthpura, Bangalore, Map link : http://bit.ly/2qUJnLn Hotel reception: [protected] *T&C- Every guest must carry an original govt. issued address ID proof(PAN Cards not valid).

PFA

Booking id : jwns2814 i paid for early check in while hotel jmc blue inn denied me early check in, booking id uvki6137, check in time was 12 i reached at 9 pm i called the hotel regarding my delay check in, still hotel jmc blue inn denied check in in the hotel, i was tired waited on the reception for an hour, then they shifted me to another ### hotel, i paid for a good hotel and they gave me a messed up room, which was not ar all clean.

I had booked two rooms at oyo 14472 brahmaputra guest house, guwahati for 24th sunrise check in. But unfortunately only one room is given and i am waiting in the lobby for second room check in. It is very unfortunate not to get a room even on advance booking with full payment.
Now i request you to refund me sunrise check in extra amount paid by me.
I am writing this mail sitting at the lobby waiting for normal check in

Thanks and regards
Prasanna kumar mohanty.

Sir,
I had booked a hotel at luxury residency, dashrath puri, new delhi (Pnr: [protected] booking id: nh[protected] oyo-14384) booked from my cell no-[protected]). I wish to submit my complaint as first time i have ever experienced. First of all the address was incorrect the same can be compared from the visiting card of hotel i. E mahavir enclave was mentioned in the invoice alongwith vijay enclave due to which i went on the opposite direction of the hotel. Direct phone number of the hotel was not mentioned on the invoice. Services was improper since the order placed by staff always takes more than 20 minutes and also the food was not hygienic. I was shocked when the tv, ac and other electric socket were disconnected after 2300hrs (Except fan and lights) due to which i cannot even use my laptop and even charge my phones. The matter was taken with oyo staff (Ms aparna (Who had not handled the situation in a right manner) and mr vivek (Due to his efforts the power supply was again connected)) and then after an hour the power was connected for ac and tv. I wish to highlight that there was no table and chair provided in the room even gyeser was not working. I was allotted room no-201 at 4th floor, even at that height ants can be seen in the room. Even the bedsheet was not in good condition and not properly cleaned. As per the the menu card some complementary refreshment was to be provided, but i was charged for everything, that also on very higher side. Please don't cheat people by advising to stay at such hotel at such price. Totally not worthful.
Regards

I am mohil khari. I am a regular customer of oyo. I have booked an oyo named green palms jhilmil delhi on[protected]. The hotel is under renovation so they denied our checkin and we have already paid the amount of 1092 from debit card. Later after we called oyo helpline number and we didn’t get any help regarding our refund.. Its being 4 hours we are contacting oyo sometime they are sending mails of denying sometimes that amount will be refunded and some mails we get that the amount is already refunded please help us

Dear all,

Booking id: pkg-zwjx3128

I feel extremely very disappointed and humiliated by the kind of experience i got today at oyo townhouse-8. Pls note:
Seating arrangement:
What was discussed: there was a clear discussion with mr. Punkesh that it is kind of a digital marketing training and i need classroom setup so that everyone can keep laptops on table. And number of chairs have to be 25 in one room and 15 in other room.
What i got:
5 chairs cluttered around of small table of 2' radius. How can 5 keep their laptops and their books on such a small table?
All tables squeezed together leaving no space to stand even.
18 chairs installed in one room and 12 in other room. And no chair was the speaker in both rooms. And there was a clear communication, we are expecting 15+25 chairs.
Internet connection:
What was discussed: it was a clear communication that this is kind of a digital marketing training. Hence, i need a good internet connection for all participants.
What i got:
Trainer is not able to concentrate as in every 15min internet gets disconnected. And she has to again login
Despite clear communication on-call and email. The head - punkesh shows his utter shock that the internet was never in the package.
Other points:
There is always a conference pad and pencil provided by the hotel - not there!
When asked for an extension cord to install the projector - not there! How can a 5 storey building have no extension board or multi socket board? Later said - we can arrange but 30min after the event.
When asked for photographs - got after doing 5 followups - very slow!
At 9am when i got number of manoj from punkesh who is the responsible person for the event - he was sleeping, how do you expect him to take care of the event? And when i escalated at 9:10am that the seating is not at par, it took him 25minutes to get down to solve the problem which was creating all the panic
There was no time discipline. Complete lateback approach. No sense o[censored]rgency in anyones mind that something serious is happening. Everyone had a very casual approach.
I had two events happening at the same time.in the name of a signboard, a very poor quality printout was pasted at the glass door. And when someone enters the door is turned and next person not able to see the sign board. Poor management.
Such poor arrangement created a big panic early in the morning right when event is going to start. If i wouldnt have jumped in, this event would have been a big big mess!

Root cause of all this mess was extremely very casual approach from the side of punkesh. Had their been clear communication to his team below and clear coordination. This problem would have never arisen. Kindly do not assure the guest that we will take care if you yourself are not bothered about it.

I booked this hotel vide Booking number NPKT5612. The rooms and bathroom were not really clean. There was dust at most of the places. And there were many things broken in the room and bathroom. And i dont see them getting those things corrected are any priority to them as they get their bookings through Oyo platform. I opted for the breakfast plan, and all they served me was poha and tea. Is that really a breakfast? Terrible experience.

I cancelled my booking (Booking id: ldst0187) before 24 hrs of checking in.. But i didn't received any refund yet... I paid through "paytm" for 2 nights and now struggling to get my money back... I want my money back...

I usually do booking through this oyo app and was trusting this app a lot than others... But this time i'm very much disappointed...

Hi, i booked the oyo room for my parents after seeing the reviews and pics uploaded on the website. When checking in the hotel my parents found the hotel reception and even rooms were in very shabby and pathetic state. Even the hotel staff was very rude as a result of which i had to cancel the booking. I even called the customer care but no help was provided. I really had a pathetic experience with oyo service. I kindly request to please refund my booking amount. My booking id is munb5473.

Ps : if this is the kind of service that oyo company is providing then i will make sure that other also don't book oyo rooms.

Regards,
Shikher bhardwaj
Email : cool. [protected]@gmail.com