OYO Rooms Complaints & Reviews

I had booked one OYO rooms for 2 days at OYO 9840 Salome Resorts, Munnar.
Booking ID- LZWS3924
Later i canceled one night before 30 hours of check in time.
After the stay, OYO representative told me the cancelation amount of Rs 1437 will credit to my bank account within 14 working days. I didn't get the amount even after 1 month. As per OYO, i contacted my bank customer care center and they told me bank didn't get the money from OYO rooms..
See, its been 3 months since i m following the fraud OYO rooms for my refund money. Whenever i send a mail, they didn't respond to it.
I need my refund money. I have no other way. Help me.
Customers, please dont use OYO rooms. They will steal your wallet and time.

Review regarding the booking

After a long journey with the help of google map, around 8pm me and my wife reached that hotel. All the lights in the premises were switched off. While we parking our car one person come out and ask. We told about our booking. He checked in their computer and confirmed it. And he said, they cannot take gustes now. Due to the heavy rain and landslides happened in the area last week they have stopped their operations till september 15 th. So there is no other staffs there. That late night me and my wife went back to nearest town adimali and arrange another hotel room. But the next day i get a message from oyo rooms, that the booking is canceled as i was not checked in... That incident made me some trouble. So please confirm before accept the booking

Very unethical & company with loose morals to say the least..
As i write this feedback I am still trying to desperately call the so called customer care of this organization...
1. 17 Aug I book a hotel & cancel it within 5 mins due to change of plans.
2. No refund within the promised 7-14 days window .
3. On calling back, they mail me taking my account details & promising a refund in 24 hrs..which is just start of the circus.
4. After 2 days on calling back they raise a ticket again saying its gonna take another 7 days!!
5. Then on calling after the promised period they raise a case ID again promising another 24 hrs deadline which is another big lie.
6. After wasting so much of time & energy on this horrible customer experience...I have been calling then since last 2 hours to check the status of the refund.
It has been absolute chaos..with numerous time my call being put on hold, going through the same repeated loops of authentications & false promises .
One time they ask my paytm number for refund, next time they say that refund is initiated & check with bank, then they ask me to wait again for 7-14 days!!!
After losing my patience when I strictly ask them the definitive deadline for refund...the customer executive(sumit..have asked the name for some accountability atleast) says that he need half n hour more as he has mailed his team and waiting for reply!!
This has been a harrowing experience & true face of OYO rooms.
Addendum:- After calling several times again they have given an excuse
that transaction has failed & have set another 7-14 days deadline!!

We booked oyo rooms, oravel stay pvt ltd. Aakash delight, shanti nagar line, kakkanad, kochi, during our kerala visit on 12th august 2018. Instead of charging inr 3597/- by mistake reception guy charged me inr 10696/-. When asked, he admitted some issue with system and due to poor signal, it took previous failed transaction and he agreed to return the excess money debited from my account. After consulting with his manager, they started that they can't return the cash since its a card payment and agreed to transfer the money in to my account. We checked out on 13th august 2018 and requested for status as we are travelling back to hyderabad. I requested email confirmation about return of excess money charged to my account and accordingly they sent an email confirmation saying that the money will deposited to my account with in 7 days. It is 30 days and they are not responding to my emails and calls. Email from oyo is as follows.
— forwarded message —
From: koc 262
Date: mon, 13 aug 2018 at 9:58 am
Subject: debiting of extra amount

Hello nagaraju,

We are sorry to hear that you have debited an extra amount of 7099 rs/- in our cochin facility.

Please do not worry as the problem is from our side we will do the reverse transaction with in 7 working days.

I understand that at this point of time asking you to wait would be disappointing, but in a situation like this, it is very important for us that we provide you with accurate and expedient resolution.

Your patience will be highly appreciated in this matter.

Again we are sorry for your problems faced in our facility.

—

Operations
Koc 262
Koc.[protected]@oyoproperties.com
+91-[protected]/5555

I never requested for cancellation of any room. When i went to hotel time
Palace in the midnight of 8 th september 2018, they informed me that they had
Already discontinued the contract with oyo before 4 days and also the
Building is under renovation. I strayed in the midnight cold without any
Shelter. I called your executive. After several callas and forwarding calls
I was directed to go to hotel kurinji residency. There i paid whole rent.
The entire incident was very disappointing and disgusting. I am a long time
Customer of oyo. So it is requested to refund my whole amount and
Compensation if any without delay
Booking id
Apvx0741

I have booked almost one month back and reference number is bxvy4523. The booking was at oyo 15115 (Hotel ramchandran residency tirupati).
I reached hotel on 6th september at around 9pm. Manager (Mr. Sunil) informed me that no rooms are available and i was shocked... He said talk to oyo. I called oyo... But unfortunately no one could help me... And ultimately hotel started asking me extra 700/- and with all his blackmail behavior, i had to pay rs. 300/- extra and was really torture at night 10 pm.
I am corporate customer for oyo and almost every week, i travel and use oyo. This is first time bad experience. You need to cancel this hotel licenec for oyo, teach them lessons... And refund my entire amout with senior people (Oyo) apology letter. Else i will circulate this message to media. Regards prakash tambe ([protected])

My father reached oyo 10545 sorgam serviced apartments at 1 in the night as his flight was late. Then later on he was made to stand out and then asked for money at night upfront in cash only then would be allowed to check in. My father is a cancer patient and this kind of behaviour is intolerable. Oyo rooms i am greatly disappointed in the service and need a refund of my money as paid twice for it. And will not recommend this place to anyone. Please make sure noone has to go through this again.

I am sridhar bonugu.
My number :[protected],
Mail id : [protected]@gmail.com,
I was booked a rooms on[protected] at hotel spar grand visakhapatnam,
Unexpected rainfall at were i am started place, so i am cancelled booking, when i am cancelling the booking, i was conceit your executive and was cancelled, so please clear my payment issue and this is third time i am remanding you.

I had my life's most horrible experience with oyo in my last booking. It was so embarassing in my front of my 4 guests, we were literally on streets that day because of the oyo's ridiculous customer support.
Here is the issue i faced:
I made a booking for 2 rooms and 6 guests, during check-in i was told that they have received booking for 4 guests only and they don't even allow booking on app for 3 guests in a room. When i checked in tha app, it said 4 guests and there was no option to book for 3 guests in one room.
But i had proof that i booked for 6 guests, i received a meesage on whatapp from oyo that booking was for 6 guests. Maybe there was some technical glich when i made that booking.
Around 6pm i started calling oyo customer support, the i told the story to 3 people, finally spoke to someone named prateek sharma, he said they will shift me to some other property and amount will be adjusted. He suggest me some oyo 16358 exotic apartment, i checked it on app and gave my consent for the booking. I reached on the provided map link in next 10-15 mins, i saw that it was not the property for which i have consent, it was some dirty cheap guest house. And again the same issue, occupancy was 4 guests.
They i again started calling oyo, again spoke to someone, told my whole story to 3 times, the executive again shifted me to capital o which was about 1.5km away from there. I asked him not to disconnect the call, reached there in 10 mins, handovered the call to receptionist, she told him that they have received booking for 4 guests (Again same # problem), he said he will call me back.
I waited foe the call for about 45 mins on the reception with my guests, then called again, connected with some after 25 mins, again told him whole summary, provided proof on mail that i booked for 6 guests. He changed the no of guests to 6, after that to adjust the remaining amount, he said he will callback after aproval. I even aksed him not to disconect the call, he said it is necessary and he will callback for sure. I waited for 40-50mins again, no call from oyo, from any of the executives i spoke with.
Called again, same things happened and my call was disconnected.

So finally around 10:30, connected with shailja, she tool aproval on the call and got us checked into the hotel at around 11pm

It started around 6pm and ended around 11pm.

With this kind of experience with oyo this time, i can no longer trust oyo anymore.
Your customer support is so poor.
I was so embarassed in front of my guests, we were literally on the streets, parking and in cars for about 4-5 hours on that day.
It is very shameful for oyo.

My booking id was tnex3896. It was the worst experience ever with oyo.
Had to wait 45 minutes before check in because the owner was not allowing to enter the room.
Slept with mosquito's all night (So basically didn't sleep at all)
Receptionist called and ask to leave at 11 where as it was clearly mentioned complimentary checkout till 1pm.
Pathetic service...

I book my room throw oyo on green velly hotel on 19 august my booking id is htlywwf8h6 i will not get any room when i reached on hotel the hotel manager says that oyo will not give our money on time so we will not giving the room throw oyo booking and cancel my booking rplu4750 and oyo captain of haldwani says to me that my money will be refund on one week but 3 weeks were past i not get any refund.

I am renu have checked in oyo 7790 hotel royal height, kolkata (Booking no.:fthy0539).
I arrived at hotel between 8:45 to 09:00pm on 31 august 2018 and manger told me to wait for some time after 20 min he informed me there are no rooms available, find another hotel to stay.
When i further questioned him on this he started argument and told me that you have to pay extra amount to get the room.
That time i called to oyo customer care and after a long conversation i got my room after 10pm but it was different from the pic.
When i tried to call for the food, noone picked the call at the reception, then i went to the security guard outside the hotel and got negative response that no food service is available after 11pm and outside food is also not allowed. It means you can't eat there anything.
Electric shocket was not working there. If i talk about tv tata sky's subscription was expired.
Next morning i asked him for tea bags and sugar to make the tea, they took more than 20 min to deliver. Receptionist called and ask to leave at 11 where as it was clearly mentioned complimentary checkout till 1pm.

It was the worst experience ever with oyo. So please take action against hotel and refund me my full amount as soon as possible.

Note: i have pictures and videos of the hotel.

I hve book hotel at bangalore for date 19th aug to 1st sept 2018 with booking id:- zqag0328 & dwvr2018 for hotel oyo 11156 bangalore international & oyo7654 hotel palladium respectively. As per mentioned in payment receipt generated by oyo online but they have not provide me invoice for the same rs.20292/- same i have paid through oyo app. Continuously talking with oyo customer care they are responding. They refuse to give me invoice. Also...

Today i stayed in one of the oyo rooms name as hotel green view palace in noida sector -62. The condition of the rooms was pathetic. I used oyo so much and this is the first time this happened to me. Why oyo gave such a dirty place their tag of oyo rooms. As i have taken a early check in option and have to check in around 6am so i dont have any other options to go anywhere else. Toilets are untidy, i was sleeping someone knocked my room to sign a food bill which i did not ordered, conditions of bed are very bad, ac is makin loud sound, no parking space also and last but not least when i am giving a bad ratings to the room a person on the reception snatched my phone and in a fraction of second marked 5ratings for the hotel that is ridiculous. I am not requesting for a refund but i am very loyal customer of oyo and demands to remove their brand name from such type of hotel who are not giving proper servies to the customer and also not having good ambience and cleanness... I also have some pictures of my room where i stayed and look forward for a satisfied response from oyo team.

Theft! Theft! Theft!
On of my close friend stayed in oyo hotel in dlf - phase 1 gurgaon some one have stolen his belongings from hotel room, i. E 2 laptop, one bag in which my friend passport and other expensive belongings, one mobile phone, on dated 1/09/2018, it's already 6 days gone still oyo is not able to resolve the concern, even hotel denied to show cctv footage, 0% security in oyo hotel guys i strongly recommend not go for oyo as he have lost my belongings and hotel staffs are giving excuses, we all can understand his precious company data gone, very pathetic service i have ever seen very bad customer experience. Request to all please do not book oyo room because oyo will not any help if something happened wrong.

This is to inform you that i have booked a room with booking id xesp0379 in oyo rooms on 31.08.2018 to 02.09.2018. I have paid the whole amount of rs 3581 online in advance. But the amount 3581 was deducted twice from my account. After talking to the oyo customer care team they told me that only rs 3081 will be refunded to your account and the rest of rs 500 will not be refunded to your account. It will go to your oyo wallet. When i denied and ask them to refund my total amt deducted. They said sorry sir we will not refund the whole amount and cut off the call. This is the most unprofessional way of treating any customer. Anyway now i have just write this mail to please look into this matter and refund my whole amount in my bank account at the earliest.

Thanks
Sachin
[protected]

Hi my self irfan shariff i booked room in munnar and i made payment also but it's very far away so i couldn't reach there on next day i called and expalian everything they took my account details and told that they'll transfer to my account but they didn't send any amount i am attaching mail please do help me on this

Regards
Irfan shariff

Hi
Irfan shariff

Greetings from oyo!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - payments and refunds : cashback issue

Resolution provided - as per our telephonic conversation your full amount has been initiated from our side, the amount is 2934/ /- rupee & this amount will reflect in your account with in 7 - 14 working days. For any further assistance call us on [protected]

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the oyo promise in the future.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.


Regards,
Priya gupta
Guest experience manger
Oyo

Booked a property in udaipur, booking id - nlja5243, oyo 15943 home luxury apartment

Received an sms asking to contact mr javed oyo captain 2 hours prior, which i tried few times only to be connected to your guest service at gurugram. Your reps were confident that i could reach anytime and they would update the property accordingly

I reached the property before 12.00 am with no one at the property. Incidentally it was locked and no one from inside came out even after repeated knocks

I inquired from adjacent property which was also an oyo property at a 8, haridasji ki magri, trident-udaivilas road and even they could not help me.

I called your staff and one mr prabhjot told me that he will come back to me in some time and resolve the issue. But he never did.

I was left stranded on the street in the middle of the night with no where to go with my wife and daughter waiting for some one to resolve oyo issue.

As nothing appeared to be coming from oyo, i started going to various hotel to find rooms for us and almost every one was either full or not up to my requirements.

After looking at several hotels and searching few kilometres and 2 hours i could get one hotel that could accommodate us.

In short, refund could be the last thing i have on my mind.

Look at the services that you have or have not provided, the amount of mental stress i had to go through going to various hotels in the wee hours.

I need complete actions against the property owner/ oyo captain and the staff taking my calls and not coming back. Please escalate this as you deem fit and respond back with action taken. And please feel free to let me know if i need to escalate it further.

I had checked in to hotel oyo 11966 grand euro park on sunday 2 september. We checked in at 1am and in an hour i was alarmed to find out that my mobile is missing after checking in. The hotel staff were very irrresponsible and i asked for cctv photoage and they dined by giving me stupid reasons like they were speaking to an extent that” go and complain to police station and they told there will be no use “. My booking is is exsf6230.. My mobile is redmi note4. They are very irrresponsible and worst. It took this much time for me to block and get another sim after lot of efforts. No positive outcome was observed to my concern till now from the hotel side. I atleast expect that this would now be resolved.

I checked-in to hotel rc residency, hussainpura chowk, amritsar on 1-sep-18 and check-out on 3-sep-18. Got payment receipt through mail.
But after couple of hours received a text message saying - "booking id # is cancelled as you did not check-in to oyo 18599 hotel rc residency"
Even this is not showing in oyo application under bookings option. Whereas my previous oyo stays are listed there.
Why this happened?