OYO Rooms Complaints & Reviews

This is to inform you that i have booked a room with booking id xesp0379 in oyo rooms on 31.08.2018 to 02.09.2018. I have paid the whole amount of rs 3581 online in advance. But the amount 3581 was deducted twice from my account. After talking to the oyo customer care team they told me that only rs 3081 will be refunded to your account and the rest of rs 500 will not be refunded to your account. It will go to your oyo wallet. When i denied...

Hi my self irfan shariff i booked room in munnar and i made payment also but it's very far away so i couldn't reach there on next day i called and expalian everything they took my account details and told that they'll transfer to my account but they didn't send any amount i am attaching mail please do help me on this

Regards
Irfan shariff

Hi
Irfan shariff

Greetings from oyo!!br...

Booked a property in udaipur, booking id - nlja5243, oyo 15943 home luxury apartment

Received an sms asking to contact mr javed oyo captain 2 hours prior, which i tried few times only to be connected to your guest service at gurugram. Your reps were confident that i could reach anytime and they would update the property accordingly

I reached the property before 12.00 am with no one at the property. Incidentally...

I had checked in to hotel oyo 11966 grand euro park on sunday 2 september. We checked in at 1am and in an hour i was alarmed to find out that my mobile is missing after checking in. The hotel staff were very irrresponsible and i asked for cctv photoage and they dined by giving me stupid reasons like they were speaking to an extent that” go and complain to police station and they told there will be no use “. My booking is is exsf6230.....

I checked-in to hotel rc residency, hussainpura chowk, amritsar on 1-sep-18 and check-out on 3-sep-18. Got payment receipt through mail.
But after couple of hours received a text message saying - "booking id # is cancelled as you did not check-in to oyo 18599 hotel rc residency"
Even this is not showing in oyo application under bookings option. Whereas my previous oyo stays are listed there.
Why this happened?...

We had booked a cottage in manali, the booking got cancelled and oyo booked some random room without confirming. We caaled the manali customer care person. He said the refund will be initiated and he will cancel the booking but it has been 3days and i haven’t received any email or the refund. ‭[protected]‬ this is his number. Kindly look into the matter. Oyo rooms has disappointed us in an extreme manner...

I booked oyo hotel online. But now we want to cancel my booking. My booking id is MFAZ3974. But in cancellation producer when i put otp for mobile verification then show invalid otp. We try few times but same problem arises. I refund 100percent with 17/9/18. The date comes closely. But my problem is not solved. What can i do ? Please solve my problem as early as possible....

OYO has been the worst decision of the biggest day of my life - My Wedding.

I had multiple bookings through OYO for my guests to make sure all of them are placed in he same hotel and things are smooth. For the checkin time of 12pm, my guests arrived at 4pm after which they were first asked to wait for 30 minutes since the rooms were being cleaned. Post this, the receptionist informed them that no rooms are available and they...

Dear team,

It is very shocking to see the way people behave and see the commitment given my you and hotel varies.

Post making this booking, my family visited hotel where not only were they treated badly but also informed that “ hotel has full right to cancel booking and they will not give booking to family, they will cancel it a minth before..”

What kind of professionalism is it?
On...

My booking id was tnex3896. It was the worst experience ever with oyo.
Had to wait 45 minutes before check in because the owner was not allowing to enter the room.
Slept with mosquito's all night (So basically didn't sleep at all)
Receptionist called and ask to leave at 11 where as it was clearly mentioned complimentary checkout till 1pm.
Pathetic service...

Dear Sir,
Greetings of the day!
I would like to say about my booking, actually today i booked Oyo Room from OYO 12754 Hotel The Best, for Pardeep Chandra.
I check in there at 1:22 Pm, after check-in there Manager was saying if i stayed there after 6 o'clock than i will have to pay 1000 extra from booking amount that means total amount will have to pay 1639/-
That's why today i check out from there at 6 O'clock,...

Hi i am achit gwari have checked in at oyo rooms in delhi.
The service provided by ur partner hotel (Hotel tryfenna) is really pathetic as no one is available ever at the room service or reception.
Ordered something last night didn't receive the item after one and a half hour when called to enquire about it first the person didn't even know if i had ordered something then said the kitchen is busy.
This is the worst...

We booked Oyo in hyderabad, the rooms were pathetic, unhygenic and tge water had punget smell. I almost puked for an hour and my daughter feel sick.
When I complaint about this to the customer care they had no solution to the problem nithere was prepared for refund. When ever I called them they put my call on hold fr more than 10mins and then the same awefull story continued....

Hi, i booked 1 night stay in oyo laxmi resort, puri and paid the amount..due to ill health, i tried to cancel the booking prior to 24 hours, but i got error message while providing OTP. I tried several times to cancel but same error came as a result i could not cancel.. later when i spoke to hotel team, they said no refund would be there..if there is some site issue due to which it's not allowing me to cancel, it's not my fault.. it's your...

I booked an oyo in Delhi on 18 july 2018and paid ₹1938 online, after some time hotel reception called me and said there is no room available and you will get your money back from oyo. Oyo customer care told me that they initiated my refund and I get that within 20 working days. But I didn’t get a single ruppee and its been 2 months till now and also Oyo is not giving any information....

I had booked a room from oyo room from 15th-21st august, but due to unforseen circumstances i had to check out on the next day (16th august). After talking to the customer service they said they will refund me for the remaining days between 7-14 working days. It has been 14days now and i still haven’t got my refund. Refund was initiated on 16th august....

Booking id: qasy6509

Hotel - oyo 13730 hotel balram

On 20th of august we checked in into the mentioned hotel (It was an early sunrise check in). I must tell you it was such a bad location. Don't you people do a location verification. It looked like whole area was made on dumping ground.

Anyway when we entered the room it had a very pungent smell making us nauseous. Food crumbs where lying on the...

The sales executive from OYO package was Chandan who booked my Ladakh trip package and took advance payment also. Now just when the trip is going to start, he is not responding and OYO customer care is saying, I should speak to Chandan only.

I booked Ladakh trip package from OYO rooms and gave advance payment also. Before the trip starts, I kept calling the OYO representative Chandan who booked my package, they never cared...

I have already submitted and escalated all the screenshots and sms of the incomplete booking which was allowed by app. ([protected]@oyorooms.com)

All i want is the 4% of the booking cost, dont ask booking id as your app. Failed to complete after successful transfer of amount into the paytm wallet.

Not to rely, out of the booking cost (13871/-), i have transferred (11000/-) into my account but paytm has charged...

I want to bring this to the notice of oyo management that i have had a very bad experience with the hotel imperial residency gurgaon sector 14 hotel no 14875

The rooms were extremely unhygienic and smelly and the bathrooms were not cleaned. When i complained with the management they started to mis behave with me saying that there is nothing bad with the room and the bath room.
After that their behavior with me got very...