OYO Rooms Complaints & Reviews

We had booked a cottage in manali, the booking got cancelled and oyo booked some random room without confirming. We caaled the manali customer care person. He said the refund will be initiated and he will cancel the booking but it has been 3days and i haven’t received any email or the refund. ‭[protected]‬ this is his number. Kindly look into the matter. Oyo rooms has disappointed us in an extreme manner

I booked oyo hotel online. But now we want to cancel my booking. My booking id is MFAZ3974. But in cancellation producer when i put otp for mobile verification then show invalid otp. We try few times but same problem arises. I refund 100percent with 17/9/18. The date comes closely. But my problem is not solved. What can i do ? Please solve my problem as early as possible.

OYO has been the worst decision of the biggest day of my life - My Wedding.

I had multiple bookings through OYO for my guests to make sure all of them are placed in he same hotel and things are smooth. For the checkin time of 12pm, my guests arrived at 4pm after which they were first asked to wait for 30 minutes since the rooms were being cleaned. Post this, the receptionist informed them that no rooms are available and they need to find another hotel.

When they further questioned them on this he got into a rough argument and said we need to contact OYO for further assistance. After we raised this issue with OYO, they arranged for a replacement 3 hours later by when the wedding had started. Hence the guests could check-in only after 12am that night (Booking ID: ROLY8342). All this, in-spite of me making the payment in full at least 15 days before the check-in date.

Another room booked on id XUOA9084, I received a notification that the room has been checked-in while the guest were still clicking pictures with me at the wedding. Again, paid in full 15 days before the date. When raised this issue, they fail to disclose the information on who checked into the room if it wasn't my guests.

After all of this I place 8 calls in total through a span of 15 days to bring all of these complaints to their notice and claim a rightful refund for the damage caused, brought it up on the app as well with no response. On the app, the complaint shows 'Resolved' the very next day no matter how many times I reopen the issue.

Worst hotel experience, worst customer service and worst place to put your money. And I would strongly suggest everyone to refrain from using OYO and specifically the OYO Hotel 6825 New Crescent Citadel, Bangalore since they are the most inhospitable people in the Hospitality industry that I have come across so far in my 8 years in hospitality business.

Dear team,

It is very shocking to see the way people behave and see the commitment given my you and hotel varies.

Post making this booking, my family visited hotel where not only were they treated badly but also informed that “ hotel has full right to cancel booking and they will not give booking to family, they will cancel it a minth before..”

What kind of professionalism is it?
On one hand you are marking mail to give certain amount of deposit for confirmation while on other hand, manager at hotel is giving such a response.

Really disappointed. Very bad experience with oyo.

Regards
Vishakha khanna
[protected]

My booking id was tnex3896. It was the worst experience ever with oyo.
Had to wait 45 minutes before check in because the owner was not allowing to enter the room.
Slept with mosquito's all night (So basically didn't sleep at all)
Receptionist called and ask to leave at 11 where as it was clearly mentioned complimentary checkout till 1pm.
Pathetic service

Dear Sir,
Greetings of the day!
I would like to say about my booking, actually today i booked Oyo Room from OYO 12754 Hotel The Best, for Pardeep Chandra.
I check in there at 1:22 Pm, after check-in there Manager was saying if i stayed there after 6 o'clock than i will have to pay 1000 extra from booking amount that means total amount will have to pay 1639/-
That's why today i check out from there at 6 O'clock, there staff & Manager very rude he was treating very wrongly that's why today I have to checked at 6 o'clock.

It's realy very bad. This is my Bad experience with oyo.
I humbly request you please refund my money in my wallet because there i paid by cash.

Thanks
Sonu shah
[protected]

Pardeep Chandra
[protected]

Hi i am achit gwari have checked in at oyo rooms in delhi.
The service provided by ur partner hotel (Hotel tryfenna) is really pathetic as no one is available ever at the room service or reception.
Ordered something last night didn't receive the item after one and a half hour when called to enquire about it first the person didn't even know if i had ordered something then said the kitchen is busy.
This is the worst oyo i have ever checked in.
Ordered a tea in the morning i don't think it takes one hour to prepare tea even if it does i guess they making a very special one because still haven't received it.
Hotel staff is really poor. I guess this is the last time i'm using oyo because even when u book expensive hotels aswell these things are habitual with ur hotel partners.

Thank you
Archit gwari

We booked Oyo in hyderabad, the rooms were pathetic, unhygenic and tge water had punget smell. I almost puked for an hour and my daughter feel sick.
When I complaint about this to the customer care they had no solution to the problem nithere was prepared for refund. When ever I called them they put my call on hold fr more than 10mins and then the same awefull story continued.

Hi, i booked 1 night stay in oyo laxmi resort, puri and paid the amount..due to ill health, i tried to cancel the booking prior to 24 hours, but i got error message while providing OTP. I tried several times to cancel but same error came as a result i could not cancel.. later when i spoke to hotel team, they said no refund would be there..if there is some site issue due to which it's not allowing me to cancel, it's not my fault.. it's your technical fault.i am highly unhappy with this and i want my refund as i have tried to cancel 24 hours prior my booking date as per policy..i need my refund or else i would escalate this matter to social media

I booked an oyo in Delhi on 18 july 2018and paid ₹1938 online, after some time hotel reception called me and said there is no room available and you will get your money back from oyo. Oyo customer care told me that they initiated my refund and I get that within 20 working days. But I didn’t get a single ruppee and its been 2 months till now and also Oyo is not giving any information.

I had booked a room from oyo room from 15th-21st august, but due to unforseen circumstances i had to check out on the next day (16th august). After talking to the customer service they said they will refund me for the remaining days between 7-14 working days. It has been 14days now and i still haven’t got my refund. Refund was initiated on 16th august.

Booking id: qasy6509

Hotel - oyo 13730 hotel balram

On 20th of august we checked in into the mentioned hotel (It was an early sunrise check in). I must tell you it was such a bad location. Don't you people do a location verification. It looked like whole area was made on dumping ground.

Anyway when we entered the room it had a very pungent smell making us nauseous. Food crumbs where lying on the floor and the bed (Under the blankets). The room can make you sick just by looking at it. Not to mention the mosquitoes flying around.

I immediately called your customer service who said they will looked into the matter. We waited and decided to leave the room. Within 10 mins we left the hotel. I received a call regarding the refund and was told full refund will be initiated,

Yesterday i received the refund of rs.135. Is this a joke??? If you can't give the full refund you should have told me at that time itself. Such a pathetic service of yours. Try to learn from the fabhotels chain.

Never going to deal with you in future

The sales executive from OYO package was Chandan who booked my Ladakh trip package and took advance payment also. Now just when the trip is going to start, he is not responding and OYO customer care is saying, I should speak to Chandan only.

I booked Ladakh trip package from OYO rooms and gave advance payment also. Before the trip starts, I kept calling the OYO representative Chandan who booked my package, they never cared to respond properly on my trip package. Now I have to book everything on my own directly from Leh travel agents.

FRAUDSTER. FRAUDSTER. FRAUDSTER.

Please refund my advance payment of Rs. 2000/- URGENTLY.

Thanks
Rachna Das
das.[protected]@gmail.com

I have already submitted and escalated all the screenshots and sms of the incomplete booking which was allowed by app. ([protected]@oyorooms.com)

All i want is the 4% of the booking cost, dont ask booking id as your app. Failed to complete after successful transfer of amount into the paytm wallet.

Not to rely, out of the booking cost (13871/-), i have transferred (11000/-) into my account but paytm has charged me 4% because you fools are still asking me the booking id!

Pls pay me back 440/- inr or i take necessary legal action.

I want to bring this to the notice of oyo management that i have had a very bad experience with the hotel imperial residency gurgaon sector 14 hotel no 14875

The rooms were extremely unhygienic and smelly and the bathrooms were not cleaned. When i complained with the management they started to mis behave with me saying that there is nothing bad with the room and the bath room.
After that their behavior with me got very bad and they even ignored my small request.

Please take appropriate action on this as i am a regular oyo user.
I am going to put my bad experience on every reviews on internet and get people to be aware not going through the horrifying experience that i had to undergo

Hi,
I am v. Yesterday i booked oyo room. I checked into the room at 11:30 am. Room owner told us what time you will be check out. How can they ask this kind of question.

Room was not ready, they told mineral water bottle is not complementary. Ro water is free of cost.

No towel in room, no bath soap, no any other amenities available in room.

Booking ref no: qgxu0765, oyo11611 royal palace inn.

We have already booked a hotel in kodaikonal through oyo website on 13th aug (Oyo 14261 tanzanite inn) for 18th aug-20thaug. As we are three girls in the trip, we booked for hotel on a trusted site like oyo. Once we reached the hotel, we got to know that our booking has been changed to a lower grade property with lesser prize which is completed different from our booking.
The degraded property is pretty bad and not suitable to stay for girls. We kept on calling customer care about the same issue 7-8 times from 18th aug 21:00pm - 20th aug 2:00 am for a proper solution. Everytime the call is getting disconneted and i have never expected such a patetic service from oyo, which is a well know brand for hotel booking.
Having faced all this (Which a record of mails received from oyo) we have decided to log a complaint in consumer forum expecting proper explanation and warning oyo not to repeat this again with anyone.

Because of oyo, we girls were stading on roads from 18th aug 21:00pm - 19th aug 2:00am in an unknown city without any clue about our booking.

Requesting to kindly revert at the earlier, awaiting for a positive response.

Oyorooms keeps calling me every day for feedback call. I made it very clear i don't want to give any feedback and also i'm not supposed to get these calls as i'm in dnd. This is going on for 3 weeks. I reached out to ajay patlolla who is the floor manager and seems like even he can't help. How can i stop getting these calls? Or should i go to pmo office?

Hello,
I got below email confirming my booking :
Dear arnab chatterjee,


We're glad you've placed your trust in oyo and have chosen us as your preferred hospitality partner for the 2nd time. We are pleased to confirm that 5 classic (2x) rooms at oyo 8041 zac beach resort have been reserved under your name. While you’re busy preparing for your trip, our teams are constantly working towards providing beautiful living spaces for you to enjoy.


Booking details
Booking id: fymk5792

Check-in - 22nd dec'18

Check-out - 28th dec'18

Address - madda vaddo, near paradise village, calangute, bardez, goa

View on map

Total payment to be made - rs. 50500

Pay now

Dec 22
12 pm onwards
6 nights dec 28
Till 11 am 13 guests 5 rooms
2 double occupancy
3 triple occupancy

Today, after 2 months of booking date, when i called hotel manager, he said - our booking is not [protected]@#???

I am still waiting and asked oyo to officially inform me why the booking was not made.

Hi,
I am vishal. Yesterday i booked oyo room. I checked into the room at 11:30 pm. Room owner told us to complete the check in formalities in the morning because it was already too late.in the morning, when i requested him to complete the check in process. He refused to complete it. He was saying that there is no need to check in and check out. When i requested him again and again. His behaviour changed and he rudely refused for check in process. I have to left without checkin and check out. My booking number was imoz9015 at oyo 12307 home cozy. Even they charged 2700 rs for room. It was 700 rs extra from the actual amount. He was saying that i provided you the other room better than the booked one. It was very disappointed. I will never go with oyo rooms. My experience with oyo was very bad. Oyo should check the background of such culprit people.