OYO Rooms Complaints & Reviews

When i, dushyant arya reached the hotel (Hotel sky view) booking id - hbnf5346 the room was in a pathetic condition as the bed sheet was very dirty, cigarette buds were lying on the floor, some liquid was spilled on the floor, tea was served in dirty cups, rat was found in the room and the towels were not provided by the room service even after asking it many times. When i came back in the late night with my friend and i spoke to the night shift person sitting at the reception he gave me a reply that you didn't face any problem any problem in my shift. I'm a regular customer of oyo rooms and this type of service and food quality is really not acceptable at all.

I would like to share my experience at hotel oyster andheri west, mumbai (Booking id – nh[protected] so as to learn and nobody will face the problem which i have faced in the days to come. Me and my wife came to mumbai to visit my brother stayed at mumbai since it was long weekend on 12th – 13th august 2018. We have booked the hotel through makemytrip apps and hotel oyster comes under oyo. Firstly, we were so tired and need a place to clean up and rest for sometime. When we reach the hotel, it was like chawl only in the market area and there was no appeal to stay there. We were thinking of cancelling and move to the other hotel but since we were so tired and we decided to stay for a day.
The staff asked for id proof with address, we gave them our adhaar card, then they asked for our relation with the women i am with. And i said she is my wife, then with all the attitude and rudeness, they asked to show our marriage certificate. Then i said i don’t have it now. Moreover, i don’t see why i should carry my marriage certificate every place i go. I love to travel, and i travelled a lot, nobody ever asked me this question before. After i replied to them, they denied our check in and asked me to cancel the booking. Then i told them, “please cancel my booking and we look for another hotel.” immediately they said to me that, “booking is done through makemytrip and you have to cancel it by yourself.” i have never seen such kind of hotel staff so rude to the customer.
Then i called up makemytrip customer care, ms. Swati, i may be wrong about name, handled the situation so nicely and perfectly and allowed us to stay in hotel transit at vile parle (Booking id [protected]) without paying any extra amount. I deeply appreciated how makemytrip handled perfectly when the situation becomes bad and out of control. The staff at hotel transit were so cordial and supportive and we can get back to our normal life.
The conclusion : one thing i would like to advise to management team and staff of hotel oyster is that, you must know that the value of the concept “trust and commitment” in the business you give to the traveller. If there is a thing like marriage certifiate is compulsory for check in, i really advised you to put up “list of required document” to check in at your advertisement or at least call the customer when the booking is done and inform them about the necesarry documents we have to carry along. If otherwise, you treat people just because they look different or you treat the customer as per your current mood, then you should really think twice about running the hotel business. To me, my friends and relatives will never stayed in hotel oyster again, i will always tell everyone i know that never to stay at hotel oyster. And not only this, since oyo team are so careless and put a hotel like hotel oyster in their list, i assumed that all the place are same and i shall always avoid oyo in the days to come.

I have proper booking with oyo at shiva's royal in jaipur with early sunrise check in facility. But, after long journey fro chandigarh when i reached at hotel, hotel manager denied to provide any room. After some arguing he threatened to me but i can't do anything as an outsider. Please help me from seeing my harassment. If you take proper action for both hotel shiva's royal (Near sindhi camp, jaipur) & oyo service provider, then it will definitely help other general people like me

I was booking a Hotel in Katra through website. Just before the payment, I got a better rate in another website.Within 5 mins, Oyo telecaller calls and asks the reason for not confirming the room. I said i am booking a Deleuxe category room @ Rs.11, 000 from other website where as, Oyo is giving the same category at Rs11800. That guy, name Bharat Bhushan, asked me to hold the line so that he can check if any discounts are there. He then said he is giving me same category room at Rs.10001. I confirmed with him that if it is the same category and he replied yes to it. I asked him to send the mail and i will confirm the booking. In the mail, he did not mention the category of the room and i got bit suspicious. Immediately i called their customer care no. and came to know that he had changed the category to Classic, which is lower than Deleuxe. I raised this issue of lies and fraud but still waiting what action is being taken against him. Whenever i called them with the ticket no., they say that their system is slow and ask me to repeat my problem and then say that they are looking on it and their senior will call back. i got a call once but he said if payment was not done, then what is the issue?? So they lie and then they are ok if payment is not made.

I have booked a room in agra from oyorooms site of rs 1924 at 28 july 2018. Booking id is adlv 1968 but this booking is cancelled by oyorooms and refund amount of rs 1924 is initiated through pay u against my airtel payment bank wallet of rs 1924 at 29 july 2018 but this amount is not refunded in my wallet till now. The ticket id of this refund by oyorooms is 8422805. I have attched all relevent document about this transaction.

Refer booking id and refund full amount as rooms are not provided by your collaborated hotel susmika villas, yercurd.

I already raised issue through phone but i received initiated of refund amount rs 2934 why not full amount...

Actually i should ask for full refund plus compensate amount for waiting my time and arguing with hotel guy.

Please do the needful to value the customer.

This thing is very careless by the oyo that the history of booking can't be deleted once booked room with it. It makes me so much uncomfortable when i see the booking record. It doesn't have any privacy. Oyo is not giving the customer a choice for deleting the history of booking which is very disturbing. If i would know before then i would never have booked a room from this app. And i will never suggest this app to anyone if the problem is not going to be solved.

Please delete the booking history as soon as possible

Hi i am sudarshan from bangalore with visa card no ending with 3014, i have been debited 4069 on the 29 th of june and i never booked for a stay in delhi, my no is [protected] please credit the same to my account. I had posted my complaint last week as we’ll and got no response what so ever from oyo, its extreamly difficult to co ordinate as u have no office base as we’ll in bangalore, please get back to me, thanks

As oyo is not allowing to delete the booking histor, it is such a tensed situation because that record in the app can be used for harming me so i want to get it deleted the booking history from the app. I don't want to fall in some kind of trouble. Anyone can blackmail me for this if fallen in wrong hands so i am asking for help from you. Please cooperate fastly

Dear team;
This complaint is with regards to oyo captain of oyo 12996 de sivalika boutique at kolkata.
Two rooms were booked for dated 17/08/2018 in the name of mrs shamim kadri. Who is also mi fiance. These two people had a tiring journey of more than 36 hours by train. Train was delayed by a hour and when they took a cab they tried calling the hotel number which was not answered at all by anyone as it did not go through.
These two people especially the lady was bluntly told that the kitchen does not serve after 12 in the midnight and that the cook's are sleeping.
Fine we accept it. As per rules it has to be what it is. But my question is was it not the responsibility of the person at reception to help the two people who had to sleep hungry. My fiance had to sustain on snacks and the same was with the other person accompanying her.
I am a ardent traveller and if you see and check under the name hafiz hussain kagdi you will find booking's with oyo. I never faced any kind of such issues earlier. Apart from that i personally spoke with the oyo captain of this hotel. His reply was the property is at such a place where in there is no restaurant in the vicinity of 6 to 7 kms. And also it was informed to me by that captain that he being a localite he know's much better than me. His arrogant manner has today brought the trust factor in oyo in to jeopardy and also we may have to think the next time we travel to any place to be booked under oyo. I was bluntly told on face on call by the captain that guests should have informed earlier to the hotel that they are arriving. On his part yes it had to be done. And it was being tried by my fiance to reach hotel. But the call's made went un answered. Apart from that the captain say's if the guest who have arrived want to eat they should do it on their own by placing an order online.
My fiance had a stroke earlier and today she was dizzy and feeling uneasy. The fellow person and her collegue is a heart patient. Food issues were faced which could have been resolved easily.
I am making my part clear if anything god forbid goes wrong with my fiance's health or the other person it will be the captain and oyo responsible for the same. And also i will be going ahead with a legal action against both for the same.
It's a shame to see that oyo a brand treat's it's customer in such a shabby manner.
I want you team to look in to this matter at the earliest and do take appropiate action against the captain of this property. If i don't hear from you people at the earliest i will be forced to file a complaint and proceed legally against bith the captain and the oyo.
Next time trust me i would be thinking twice whether to refer anyone else to go ahead with oyo if this is what we get. Today my fiance had to go hungry and without her proper medication for irrational and unethical behaviour of a person who does'nt even know to talk properly.
I am giving my details below. I should get a promot reply and also i should get to know what action has been taken for such a irrational behaviour by the captain.
Looking forward to hear from you.

Thanking you.
Hafiz hussain kagdi
+91 [protected]
[protected]@gmail.com
[protected]@gmail.com.

17/8/18
My friends were staying in a hotel, both were above 18 and unmarried (Both things mentioned and known while booking). Police came for checking the hotel and took them away without any valid reason.
On calling oyo helpline they just kept on forwarding the call from one person to another without taking any responsibility or appropriate action. The hotel manager refused to co-operate and did nothing while the oyo help staff said they couldn't help us until morning. We called oyo a lot of times and half of the time they just promised to take action and call back, which never happened.

Hotel - the tulip ranchi, diwakar nagar, bariyatu, ranchi

I'm travelling abroad and will not be using my mobile number anymore. As per trai regulation, this mobile number might be allocated to someone else by my telecom operator after my non-usage.

As oyologin process involves only otp received to the registered mobile number, i'm concerned about my data privacy.

So, i requested oyo to delete my account and all the related information (Booking information) from the account. There is no response from them till now. I already shared my details over email to [protected]@oyorooms.com

I made booking through oyo on 15 aug 2018 in oyo hotel glimp western inn. Jisme 5 person ka 6080 tha aur maine oyo excutive se baat hui thi ki agar koi extra person ho jaye to kitna extra pay krna hoga to usne kaha ki 900rs somthing per person. And maine alcohel ka b confirm kiya ki kya alcohel allowed hai to usne kaha ki ha hai. Bt jab meri hotel resecption par baat hui to unhone per person ka mujhe 1500 bola aur unhone alcohel ka saaf mana kr diya kii allowd nhi hai. Aur maine kaha ki meri oyo per baat hui thi to usne kaha ki hamara unse koi mtlb nhi hai aur mere sath miss behaive kiya. Oyo executive ne mujhe pagal banaya hai aur meri poori party kharab kr di aur oyo walo ki commentment bilkul nakli hai in par bilkul b bharosa nhi kiya ja skta. Jab maine solution manga to kisi ne b meri help nhi ki jiski wajah se mujhe aur mere friends ko bahot problem face krni pdi.

I am sudarshan with a visa credit card with no ending with 3014 i have been debited 4069 on the 29 th june and i am sure i never booked ever please make sure my amount is credited back. [protected]@yahoo.com is my email, [protected] is my contact, i am very sure i never booked with oyo and was in town very much on the 29 th please re credit to my account

Harrasement by oyo
dear sir,
i booked oyo room with booking id sync5389 for date[protected] to[protected] at hotel imperial residency in gurgoan, but when i reached for check in in hotel, they refused to give hotel room, while we also show them my booking id proof with our all individual id proof, but he want to give this room to another custumer with higher charges, when we try to interact oyo custumer executive with hotel manager, he completely denied to give room on oyo price, after then we interact 15-20 times with oyo custumor executive to sort out our problems, but after spending two hours we not get any solution from your customer executive, at that mid night i was on road with my family (including little baby of 1 year)
after then i booked another room at laksh residencey (oyo 10057), gurugram at mid night 1:13am, date 12/8/2018 and paid rs.1587 via paytm txn id [protected], but i not get any confirmation of room from oyo, when i contact with oyo executive on telephonic, they check and told me that they received this amount and told me to send payment proof on mail, after then i mail all proof to mr. kashish (oyo customer executive ) on email id; [protected]@oyorooms.com, but i not get room confirmation on mail, after then i go to laksh residencey (oyo 10057), and ask him to provide room but he refuse, because there is no confirmation by oyo, while waiting one hour, i try lot of time to contact with oyo customer executive, but no body pick my call,
after all these incidents i try to book this same room again make the payment of rs. 1587 via paytm id [protected], 2:02am date 12/8/2018, but i face same problem as mention earlier, i get nothing neither room nor refund
at last i booked room in crown stay, sec 31, gurgoan (oyo 9024) with booking id mzfd9268, when we reached to check in, they have not the oyo room as per mention on oyo site, but after requesting ( due to late night 3:00am), they provided room and cooperate us, but the room is so small, and compel to sleep on floor
the experience with oyo was very painfull, due to false commitments and bad services, on the other side my family face teasing by road side drunker, because we were on road in night due to oyo fake service
we request you to take a strict action on this

mohit gupta
[protected], [protected]

Oyo is doing fake work they are not providing tax invoice to any customer today i have done half hour conversation with their executive and he gave me all the fake excuse when i ask from him share the policies. But they have not any policies and i have recording of that conversation i am requesting you take a serious action on this because company has given below fake excuses.

1. Company cannot give tax invoice if customer have not gst number (Company employees never have gst number)

2. If booking amount is more than 2000 then gst number is compulsory. (One more fake policy.

3. I am asking today for gst invoice and booking was one and half month old that's why they cannot give me tax invoice. (Each and every company generates invoice and they uploads on application and mails to the customers and we can download that any time.)

Booking ids
Ocjq3401
Jrsa2936

I had booked a room at OYO 8471 Sushma Accomodations (ID FGXA0154) in New town area fo 7th Aug 2018.
1.First of all I was given R.no 203, which is different from the room I booked. (I have taken photo of room I got)
2. I had booked the room for one guest, however since my parents were there with me so I increased the guest count to three after reching there and paid extra as per what they said (RS 300 per head)..However they did not give me any bill for the extra charges paid
3. I had got the information in my email that I can order breakfast between 7 am to 10 am, however There was no breakfast provided. The owner Mr. Guha talked very rudely when asked for it and when I said I will complain to OYO abot this descripency he shouted back that he will also complain (But I don't know for what will he complaint).
4.The room phone was dead and they did not get it repaired despite repeated requests
5. The furniture provided was dirty...I have taken photo of it)

I had a booking cancellation made on 17th July, 2018. Booking reference is IAKJ2301. Till date, I haven't received the refund amount of Rs. 12, 862 which is pending for more than 2 weeks now.

I also called the Oyo helpdesk twice. The guest service manager asked me to provide a copy of my bank statement and stated the amount was already refunded on 17th July, 2018.

This is consumer harassment. Now I have to run around to get by own money returned to the bank account for no fault of mine.

Why can't Oyo process refunds more efficiently instead of harassing customers this way? Pathetic service!

Regards,
Ayushruta
Contact No. [protected]

Hi,

This is ashok i have stayed your hotel on room no #305 and booking id is #xwaj3192. During my stay none of them were not informed about food bills are not provided, even during the ordering the food no one is assisting on this.

On the time check. Out the receptionist were telling that as per the process they won't give the bills.

If it so why you are not informed to us on the time of checkin or ordering foods.

Really it's shows showing the cheating. To the customer as a customer they have all rights to ask the bills.

This is first time i heared this process in my tenure.

I don't want to argue with you. I need my food bills would request you to send the. Copy on below mentioned mail.

Adding to the points i have already sent a 2 mail regarding this the people doesn't have courtesy to respond it. This point itself you come to know about your service level.

Mail id [protected]@gmail.com

Contact no : [protected]

Regards,

Ashok kumar

Hii
i am a travel agent and travel partner with oyo we have booked a Rooms in Hotel water edge Kovalam for our Guest Bhawani Singh 01st Night there Charged by oyo 1200/- and after re check in ..there charged 892/-INR
Check in Date : 22/07/2018
Check out Date:23/07/2018

Hotel had deny for check in and charged 600/INR Extra so we contact with customer care of oyo there says our team will be contact you but we have not received any call from oyo after that we have complained to our Oyo team leader Mr.Dharmender Sikarwar, he says to me we have mail to our senior but yet we have no response..
i am very disappointed, there very bad services and extra charged by our guest.