OYO Rooms Complaints & Reviews

To

Ritesh agaewal
Ceo, oyo

Dear sir,

While i am always proud that someone who belong to odisha has brought a dramatic revolution in hospitality industry and made travellers life smooth, writing you after facing such a horrible experience with oyo, deeply hurt, humiliated and looking for an immediate action to stop this kind of dirty behavior to customer and spoiling oyo's image by property managers.

I booked oyo 8188 vardhamaan inn at karol bagh new delhi on 21st june 2018 (Booking id - qilg0291). Me and my colleague reached hotel for check-in in by 12:00 pm. They gave us key of a room which was too small, on request they showed us 2-3 more rooms and all were of same size and completely differnt than what it showed on app while booking. As i had already paid the fee online so we settled down in room number (Room number-11) only because it was at first floor. The room was too small, no sense of cleanliness, no space to keep baggage, toilet were not cleaned. I lodged a complain against the room in app, but due to lack of time and engagement adjusted for 2 days in the same room.

Again on 23rd i extended my booking for one more day from my another mobile due to some more meetings and engagement (Booking id - rzas9321). On 24th i gave 3 star rating to the room as i did not like the room at all. I was packing after giving the rating, i got a call to the landline of the room and someone asking rudely from reception, "why you gave 3 star rating?". I told let me finish my packing, i will come there and explain the reason. He again told rudely "jaldi aao aur batao kyun kharap rating di". I went down after packing, receiption boy was at his place, another person (Rakesh or rajeev gupta i guess his name was) from owner side was sitting. They gave me food bills, where 10% service charge was mentioned. I asked what this charge is for. The reception boy told this is the fee of waiter and attendant. I asked polietely "why should we pay for waiters, already we are paying 4 times more than regular price in hotels for waiter and other services. And such service charge is invalid and no where in india hardly any hotel will ask to pay for waiters". Now the person, so called rakesh or rajeev gupta says me, "kaha kaha ghume ho yaha beth kar batao zara". I told i am not in a mood to explain or argue with you, i can pay 40/- not a deal but it's not correct. Then he says me "ek kaam karo, bill k piche likh do, india me kahi service charge liya nai jata hai". I wrote, " service charge are not valid, and why customer. Will pay for waiter?"
Now the fellow says to the reception boy, " 40 rupees kam kar do iska aur dhakka mar k nikalo isko". 6-7 more customers were standing there i felt deeply hurt and insulted. I told, " you can't talk like this, i will lodged a complain in oyo. He says, "jo karna hai kar le, complain dena hai de de, main yaha betha hu".

I paid the amount without service charges and gave 70/- tips to the waiters and left the hotel being humiliated, deeply hurt and insulted infront of other customers. He did not give me the food bills also. I have one such food bill that they gave me on 23rd, attached.

I trust in oyo, so i prefer to book hotels by oyo. Now i will think 100 times before booking in oyo. You are trying to make a very good name and improve the hospitality industry, but due to such #s and ill-mannered persons you might loose business and reputation.

I have few questions for you sir,

1. Is it my fault to ask something which is my right?
2. Is it my fault to trust on oyo?
3. Have not i paid to stay in hotel and get words like dhakka mar ke nikalo isko after paying more than the room deserves?
4. What you are going to do to get my trust back on oyo?
5. Are you going to take some action against that # and that property?

Looking forward for your kind response and action against the property. Now it's your call to dismiss the case or take it with utmost seriousness. I trust you are with your customer always.

Thank you and regards,
Himasu sekhar panda
Bhubaneswar, odisha
[protected], [protected]

To mr ritesh,

Oyo founder, ceo,

If a teacher preaches 50 students one wrong thing, then it’s not a single mistake it will became 50 mistakes.

If, i talk to any customer service center in india, especially in delhi then i thought why i am calling them, there is no benefit to call them.

All persons who are working in customer care they all are stupid, they don't know anything, even their managers also they don't know anything, example - especially vodafone, idea, sbi, bsnl, jio, and some government customer care (Psus, ksrtc, kseb, kwa, esi, indian railway, air india). All of them they don't know what exactly is customer service. Here also i am adding oyo room.

In some government sector they sanction 6000 crore rupees for schedule tribes, but they people did not utilize this amount for schedule tribes, they people used 5999 crore rupees for their own use and rest of amount has been given to scheduled tribes, all government employees are not like them, some of the government employees they actually worked for schedule tribes especially our youth government employees like jacob ponnus ips, thomson ias, vijayanand ias etc.

I am talking about all this things because yesterday i am called to amazon contact center i amazed with the behavior of amazon contact center, i don't feel like i am calling in hell like other customer care centers, i get all the answers to my queries in a very easy and polite manner, it is just because of mr. Jeff beroz, it shows how they lead their entire team and due to this i received such outstanding services from amazon end. I feel mr. Jeff wants to give services to their customers, like how some developed countries giving services to their customers, and that shows he is well educated.

Like some peoples in england dressed up very casually, our country also following the same thing, they can’t speak proper english, but they are speaking manglish which is not of any use. For an example if we are peeling of an onion till last, we did not get anything from there, some contact center providing us the same services, at last we did not get an thing from them but we loss many things like time, money etc. Apart from them i want to appreciate amazon and their entire team for such an outstanding service. I want responses like amazon from other customer care as well, i know where these changes has to come but i know there is no use of talking, they will be take it for granted.


Booking id czrj1567


Regards

A. B

Dear sir,
I would like to inform you that i have booked oyo 14144 hotel moriz in madikeri and i arrived on 23.06.2018.,
After coming to the room i found the bedsheet dirty there are yellow patches on the bed sheet, tap was blocked and water is coming at a very slow rate, main door was not closing properly it was stucked. When i coplaint the manager told me, this is not a five star hotel and we will see tomorrow, and he started arguing, when i told that i will complaint then he relpied in an absurd manner that no problem you complaint now. I am feeling very sad.

I would request you to kindly look into the matter and take the relevant action.

Regards
Deepika khosla

Dear sir/madam

We have booked one room through oyo apps at time the time of booking we informed two adults and two children aged 5 years old and 8 years old it was informed to me that the amount will be 12133/-

At the time of check in hotel they are demanding for the three persons instead of two person as we have originally booked for two adults and two kids. We had talk thrice regarding the confusion of two adults and two kids with the representative of oyo authority.

Kindly get is solved immediately and instruct of happy home hotel manager. So that we stayed in your hotel smoothly.

Waiting for your early reply in the above matter.

Regards

Mohd parvez

Mobile no. [protected]

Attached :- screen shot time of booking.6135

I was stay in Oyo town house, Noida 62 and by booking id is-WXFS2037, from 20 june to 22 june but till today I don't have to receive the invoice for the same. I called 10 times to customer care but no positive response given by them he always saying I will send invoice on mail but till date I don't received.
So I am really unhappy to the oyo hotel management and I request to everyone please don't stay in this hotel never in any condition..

I made booking through oyo on 26th may 2018 in oyo 13553 palm residency in mount abu, amounting 3123 paying in advance through booking id xrgb2958, i also confirmed my booking over phone from both oyo and hotel, when i reached to the hotel, hotel reception humiliate me and dishonor me and denied for checked in saying that hotel not available rooms in hotel, then i called to oyo customer care they again confirmed with the hotel that there is no availability in the hotel, then some representative promised me to get shifted in other hotel and requested me to wait 5 mins but she put my call on hold for 30 mins, also i was facing issues for line merging again and again and then call disconnected, again i called you oyo team then same thing happened they put my call on hold for 20 mins after promising me to connect in 2 mins, then again it disconnected, same thing repeats for 5 times and i'm keep standing in sunlight on road for 2 hours,

I begged lot of time atleast clear me you're going to provide me alternate hotel or i need to arrange other hotel but no response at all, then one of oyo team person requested me that i'll get call from one of senior person, and i got call after 10-15 mins, and he said one of your team is arranging a room for me and you'll get call in 15 min max, but again for 2 hours i got no call, then again i called to your oyo person around 12 pm and again put my call on hold for 30 mins and it is automatically disconnected. My wife keep suffering with dehydration and i took her to nearby clinic, then doctor advised me to give her rest and finally i made booking locally which results me overcharged fare due to high demands and availability. After that i got so many calls from oyo, every time they asked me whole case then they put my call on hold to connect with seniors and it automatically disconnected which completely ruined my holiday and wasted whole day.

I asked several times through call to oyorooms but they were not coming with reasonable response.
I want justice for my honor and respect that hotel reception done to me and want responsible one payment refund and make my totally free biking in hotel divine intervention where in i have checks in room, and i have wasted my valuable times no issue for me money cannot heel everything. But strict action to relevant one make me feel better.

Booking id :TNHB7485 Shimla 3BHK.

I have booked 3 bhk for 16-17 June 2018 at shimla . When i reached to the property, Rooms was very dirty no electricity was there in kitchen. I called the oyo captain he transferred.y booking to another property. But one that property there was a booking of someone for the same day. The property owner did not alowed me to checked in . I called the oyo team but did not get proper responce . And neither i have got any refund of the amount paid by me 2890 . Now i am planning to go to consumer court .

I have got so many emails from that my contact no is not rechable while i was geting calls from others . After calling to customer care so many time i have got a lolipop that i will get a call back but didn't get. Now i don't know what I have to do.

Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

Please consider this as severity. And help me in deleting my account.

NEVER BOOKED YOUR TOUR BY OYO

I had booked a Himachal Tour from OYO Package ID YLKI9428 (Premium Hotel Room)
Tour Itinerary (2 Day Amritsar, 2 Day Dalhousie, 2 day Dharamshala)
Total No. of Person : 4 Adult, 1 Kid 7 yr, 1 Kid 4 Yr, 1 Kid 4.5 Yrs
Tour Date: 11.06.2018 to 17.06.2018
Briefing
• Technical Issues
• Wrong Commitment
• No Customer Support
• Hotel Book in a Wrong Location
• Selection of Bad Properties
• Extra Charges for 7 Year Kids
Technical Issues : After Booking the Tour I got the Mail of Confirmation where my Booking ID was also mentioned but when I start facing the difficulties and tell my ID is YLKI9428. They said this ID does not Exists
Wrong Commitment : Just to sale the Tour Package they can commit anything, I will tell you how ?
I ask before finalizing the Package that if in case I need to make some changes in my Hotel, Can I Do that, Ranjana (Oyo Executive) Yes Sir, Please make sure you can inform me before 24 Hours so that I can reschedule your plan.
But that’s not True, Oyo Team even didn’t pick up your call

No Customer Support
No body is authorize to give any solution, they are trained to say Sorry Sir, Sorry Sir and so on

Hotel Book in a Wrong Location
This is the Funniest Part, I booked a Hotel in Dalhousie and the Location is in Khajjiar… Wow
And the Best Part is they are not ready to Accept the Fault. Mail Picture enclosed for your reference

Selection of Bad Properties
Guys in Hilly Area, Oyo Disappoints you, they have a very bad properties selection and Most of the properties is located out of the City
Extra Charges for 7 Year Kids
Ranjana force me to pay the Extra Charges for the 7 Year Kids when I asked her that what Extra facility you will be provided she said you will get the Large size room which is equipped with one Double bed and 1 Single Bed. And she is again Wrong, Same room was Offered and no extra facility was provided.

So this is How OYO team is making Fool to their Customer

Tour Description and the Problem Faced during the Tour
On Day 1, I reached to Amritsar and from there my tour get started, so I stayed in Amritsar and the Hotel was really nice.
Day 2 On the next day, I have to leave for Dalhousie from where the Problem gets Started
As per the Itinerary I had a 2 day stay in Dalhousie but when I reached Dalhousie I got to know that OYO has made my booking in Khajjiar which is around 25 Km from Dalhousie. Then I try to call the Concerned Executive her name is Ranjana but didn’t respond, Also I tried the Customer Care but they are Helpless . so with No Option left, I again move to 25 Km from Dalhousie around 5:00 PM.
And you know what Even the Local driver don’t drive after 6:00 PM for Khajjiar Route Because the route was really difficult, Still I have no Option. I bravely start Driving and reached Khajjiar,
Now the Actual Problem Starts in Khajjiar to find the Country Resort. That property is constructed in a Jungle, Very Difficult to find the Property and the Approaching Road for the Resort is Killer. That 700 Meter Approaching Road is HARDLY 8 FT width (Broad) without having any Barrier.
Still I manage to Pass the Road Test and Check INN to the Hotel, Now the Hotel Offers me the Standard Room but I booked a Premium Room Package. Again I Try to coordinate with Ranjana (Executive OYO), but she is not ready to pick my call, so whatever they offer me, I accept it.
That’s How my Day Ends
Day 3 : Early Morning I Start calling to Oyo for Changing my Location from Khajjiar to Dalhousie but OYO denied to do so and said that They are not Authorize to reschedule the Tour. Also she said we don’t have any Room in Dalhousie and because of the Vocation we are packed in Dalhousie, You have to stay in Khajjiar
Now Imagine You came on a Trip with Family and Kids and by somebody’s fault you got a stay in Jungle.
What you will do now ? I know what you guys will Do
Yes I did the same thing and left the Room around 1 PM for Dalhousie and start Finding the Room, Whole Dalhousie was Packed and Every Hotel is asking a Huge Amount, Still I Manage to close the Deal in 9000 for Two Rooms.
That’s How my Day Ends
Day 4 : Now Moving to Dharamshala the Hotel Chandni (Newly Construction), Again they offered me a Non Ac Room as I have already mentioned that I have booked a Premium Package but who bothers. Rest All rooms are equipped with Air Conditioner

Here is the detail of worst experience of my trip because of OYO staff which I felt necessary to share with OYO and all other people whom I know and everyone who is under my reach through social media so that they won't face that horrible experience which I had faced.
There we had interaction with two people Mr. Harshvardhan OYO captain(Ph. [protected]) and Mr. Devender, the caretaker.
Person responsible for spoiling the whole trip:
Harshvardhan OYO captain(Ph. [protected]), who is an unprofessional, irresponsible and ill-mannered person good for nothing and don't have the manners how to talk to women. Shame on whole OYO hiring team who hires these absurd people like Harshvardhan. I am also not going to use any services of OYO in future as there are many other competitors with whom I had a very good experience in past because they have a very helpful and polite team with them.

Before sharing the whole experience let's have a look on your shameful doings you guys are liable for:
1. They have harassed us mentally through out the trip.
2. They have wasted the time of 5 people out of which 4 are working professionals, who have taken planned leaves from their office for the trip. FYI in today's busy world time is really important but it's shame on you guys as you don't value time of your customers.

3.Our driver faced hassles while driving the car in risky areas in search of accommodation in peak season as they have literally thrown us on road with the luggage to as these people are only sitting their to earn your salary or money irrespective of the fact that you just want to serve [censored] to your customers.

4.I have found the hotel in Dharampura at night for which I had paid huge amount of money as it is a peak season.

Now here is the description of your so called services:
1.Mr. Harshwardhan messaged us that we have to inform him 2 hrs before we reach to the property we booked. As per his instructions we called him, then he gave me the number of Devender who is the caretaker of the property. When we reached their we get to know that Harshwardhan has sent us to the wrong proper. Due to his mistake we also had to listen the tantrums of that property owner.
When we contacted harshwardhan he told me that I am coordinating with 185 property bookings...like seriously!!! ...it's none of my business how many properties you people handle. Then he told me that he will call us in one minute. We waited there for very long time but he didn't respond us and when we chased him he told us that mam your booking is cancelled ..and don't call me because I am already getting 50 calls, good bye...have a nice day. Who the hell is he to talk me like this and that too in loud voice.
Then very politely we told him to send us to the right property. He didn't again entertained our calls and nor he gave the address of the property. After our n number of calls he gave us the location which was not even traceable, then after lot's of hassles we reached there. Then the caretaker of that property told us that it's fully packed. It was really shocking for us. We tried to contact harshwardhan, but he didn't respond. He is a crazy person with no mind.

Oyo 3892 hotel divya palace, indore
This hotel is not for family and not for female.
Staff is misbehaving with guest and female.
Staff and owner is imploite and use very bad words to the guest. Terible experience.
Staff is drunk and harassing the guest and their female members. Specially the owner and their authority person who are seating on reception.

Very very bad place to stay.

Dear sir/ madam,
I am surjeet mankotia r/ o village & p. O. Jabli tehsil kasauli distt. Solan h. P. I want to revoke agreement with you who property we gave to you for as a guest house. Because their is no transparency related the business. Kindly sort out all the bills and profit and loss as soon as possible.

Thanks and regards,
Surjeet mankotia
[protected]

Sir/ madam, we were given room no 209 and 210 in oyo flagship puri beach on 14.62018 and our exit date was 15.6.2018. There ac was not working properly infact in room no 210 ac was in damaged condition. Cleanliness was not at all maintained. Windows were not being properly closed. After giving complain their people could only close those windows and that is forcefully. Bad smell was coming from bathroom. Its their duty to give water bottle to every room but here we had to call them so many times and they gave us a single water bottle which is not new. Can u take any action and refund my money. Because it was totally waste. I am not at all satisfied

Dear sir,

I book a oyo room from oyo mobile app
When i complete the booking then the amount showing in my mobile is rs 908.
But when i visit at hotel then they told me you will pay 999 and if you will not pay 999 then contect customer care then i call customer care no and taking her she told me, sir please give me 5 min i'll rectify ur problem and call again after 15 min someone call me his name is gaurav and told me sir you will pay 999
And his talking behaviour is vry bad.
Finally he told me after 30 min sir m giving h rs60 complimentry.
So m waiting and waste my 1:30 mins in hotel reception after that a pay 1000 and then check in

So this is your service
You are over charging the guest and cheat

Bcoz at the tym of online booking your charges is lo after that when you visit at hotel then your prise is increase

And you people are harassing me
At that night my mood is totally off

I decided i'll go to hotel and enjoy the night
But you and your oyo company is...😷

My name is akhil kumar and i have booked a room yesterday with booking id jmtb5019 and paid cash through online today at cherai, ernakulam.. Holiday hotel.. For the first time, when tried to pay, it displays failed and then again paid and get success message.. But, extra amount of 1557 took from my account.. I need refund now.. U have to make process fast.. Because its ur mistake.. Thank you.. My phone number is [protected]

Hi

This is inform u that your hotel vansh palace oyo 9599 has one of the worst hotel in oyo rooms services because i have checked in yesterday evening.
1 room not clear properly
2 ac cooling worst
3 worst blanket available at there
4 checked out without my permission in early morning
5 card not accepted (Only cash accepted)
6 force me for rating
7 towel not available at room
8 last but not the least your staff behavior, your all hotel staff force me give them 5 rating otherwise they are not allow me to move from there and touch me & push me for rating and try to hit me is this your services & i am going to raise complaint to consumer court for harassment otherwise cancel your sharing with this hotel. I have some sample pics of hotel clearance and its also attached for your reference.

Blanket available at room which is like some beggar stay in hotel.

I will never recommend to any one else to use oyo room services.

Totally # service provide by your hotel

Please convert my provided rating from 5 to 0.

Booking id : gnvf7296

I booked stay at Paradise Continental with Booking ID GEPN8562
I got confirmation email with three (3) adults Triple occupancy. I paid advance payment to oyo while booking.
After arrival at hotel, i learn that they have received booking only for Two (2) adults.
I called to Oyo helpline for seven times (You check your record) - Case ID 6822471 but no resolution provided by OYO
Finally on check-out hotel charged Rs.500/- extra.
This is my first and last booking with OYO and I face big issues.
I have decided to put case in consumer court for metal harassment.
I am attaching all proofs.

Vipul Patel

Dear sir,

Regarding my booking 'hotel s n international thekkadi denied oyo booking' as their contract expiring in july. I was booked before one month ago & oyo given me booking confirmation of the same. When i called at hotel for meal plan, that time i learnt the matter.

After frequent complaints of booking id gkc5620, iry9803, cbju1365, gqod5672 only shifting in hotel forrest inn (Thekkadi) is arranged but rate modification is not carried out till today. As previously call back from mrs. Aayesha & mrs. Swati from oyo escalation team committed me to shifting with same tariff of s n international as mistake is from oyo. I was waiting here since long back. I was wasting my time with continuous follow up with oyo mumbai team manager mr. Kartik & oyo customer care team. I observed that there is no proper system to attended complaint & give solution. Every time i have to call & new person get connected. He start as new complaint. It is horrible...

I booked hotels rooms one month before with affordable rates but now rate hiked. I would like to notice you that oyo contract with hotel s n international is expiring in july, till oyo have taken my bookings of nov 2018. It is not my mistake. Oyo guest experience manager given me the shifting options, then i replied with option. Now last call from mrs. Aayesh oyo & she asked me to modify the rates from my mnc. I asked her, ' why should i do it? It is your internal matter...'. Then she forwarded the matter with mr. Kartik, mumabi team manager.

Now as diwali vacation, i don't get rooms in thekkadi, oyo has to arrange it in 24 hrs with s n international cost. I given notice to mr. Kartik...'if your reply not received then i will take necessary action regarding your worst service, otherwise there is no way to publish the matter & ask helps from others.'

Please note -
I called oyo center more than 70 times (Calls record is available)
Every time oyo manager found changed & asking start to end history.
Last 36 hours, i asked call back but no any call received from oyo then i personally called mr. Kartik mumbai, team manager but he found helpless.
Total 7 days passed but no solution from your side.

Oyo contacts -
Cutomer care -[protected]
Mr. Kartik -[protected]

Please taken necessary action & reply soon

Shinde
[protected]

My name is priyank patel and my package id is pkg zvc j7310.
i booked a package to thailand from oyo holidays. My package was from 6th of may 2018 to 18th of may 2018.
we booked our package on 23 of april.
after an initial amount of 30000 paid i was not provided any link of payment for rest of amount till i asked him. My total amount was 115000 but he requested me to make direct payment to visa agent as his company will not be able to send it to visa agent. But i insisted on making payments to oyo but he kept requesting to make payments to visa agent directly. And reduced amount from 115, 000 to 109000.
the most annoying thing was that no one answered the calls. My calls were either ignored or i was given an answer that concerned agent is not available. I had to keep calling whole day for one answer.
there was no itinerary given to us for my travel package. Insted a typed mail was sent giving rough sketch of itinerary. Which too had many many mistakes i. E. Date of travel was wrong my flight would be from krabi and drop was at phuket airport then flight time was at 9:05am but pick up was at 8:00am from hotel and airport was 25km away from hotel. Yet i was assured by the confirmation team that 8:00 is a good time and we will reach in time. Check in for 9:00am flight closed at 8:00 am.
many places in itinerary were not given in detail in the mail. The official itinerary was not sent till we reached bangkok.
for every mistake i had to call them for hours and hours and would get no call back. That was such a torture as we made payment but got no receipt of it from oyo i just had that of paytm.
Then they sent me an agent number for visa as it was included in my package. We sent our documents immediately on 23rd of april 2018 but the voucher of hotel and flight was not provided to visa agent by oyo person. He had not sent it to us and said he will forward them to visa agent directly.
it was sent almost a week late on 30th of april 2018. We asked again and again if our visa would reach on time they assured us everything would be fine.
as the date of travel approached they started ignoring our calls or rejecting calls. When we asked visa agent about our visa he said it will arrive on 7th of may a day later to my travel date. that too we came to know because we called visa agent.
oyo holiday representative did not inform us that. We kept asking for voucher itinerary and visa but got no response from oyo holidays.
when we asked them that our visa are delayed they said it's not their fault and that they never said that our visa are included and are not responsible for our visa.
whereas it is clearly mentioned in their mail that our thai visa are included in the package.
they refused to compensate or reschedule anything. After a lot of arguments they rescheduled our flight to next day and reduced our day in phuket from 3 days to 2 days.
we just asked them to cancel our package and give a refund they said you go or don't is your issue but you cant get a penny back
we spoke to manager but he said do a case against me sue me or do whatever you want it won't affect me.
we said we were so stressed and not willing to go on the trip and would send somebody else but they refused.
the oyo staff was extremely rude to us. Hence we forcefully had to go on trip in which neither me or my wife was interested anymore.
we suffered going gujarat to mumbai and then book hotel as day was reduced. Main thing for vacation was celebration of my birthday in phuket on 7th of may which failed horribly and that emotionally hurt us a lot.
we went from mumbai to bangkok and thereon to phuket. We arrived in phuket in morning around 10:00 am or so and our pick up didnt arrive till 1:00pm. The driver picked us up at 1:15 in afternoon and drop us off half way. He stopped the cab got our luggage out of cab asked us to come out of cab saying we reached hotel. But our hotel was away from there.
we had to book a taxi seperatly to reach hotel. After which i immediately called the manager of oyo and he assured me give a reply in half an hour and asked to relax. But upon getting no reply i lost my cool and got high bp. I was tensed as in an unknown country i was dropped off halfway with no where to go. No one to ask and they dont reply. I asked about sim card he said it will be provided in bangkok. Which was my last stop why would i need sim for 3 days? What about the rest of week?. So i called again and asked to book return tickets for next day but he refused saying its not possible. And assured me that there will be no mistake here on he will get it escalated and submit me a case study.
the hotel was all smelly and worn down. Nothing like it was shown in the images. Nowhere it looked like a 3 star property.
we had separate beds in phuket. Bathrooms were smelly and hotel rooms had bugs everywhere.
next day during breakfast a huge peice of roofing fell right next to our table.
one day in phuket was reduced and no city tour was provided.
the phi phi island tour was by big boat and our seat were booked a basement like compartment which was cheapest accommodating 500 people we had to pay extra for upgrading.
we were given a pick up time for a particular day but driver would pick up us atleast an hour or two late.
on our transfer from phuket to krabi. We had to change atleast a couple of cabs. So we got down from cab. But it was raining so the driver asked us to keep the luggage in cab. After a few minutes i opened the cab door and found driver searching through my purse his cab's number is thailand[protected]
in krabi we had to wait outside room for an hour as room was not ready yet.
next day in krabi there were no lights in hotel for couple of hours at night.
we had a long tail boat for poda 4 island but insted we were provided a speed boat. And we asked for vegetarian lunch which was included in package but they said they had no request for vegetarian lunches from booking agency.
in pattaya i had coral island tour.in which we were given only 10 minutes on island to explore. the rest of time was wasted in waiting while the people who paid for water sports enjoyed their rides.
no body in any hotel even helped with luggage from lobby to room. Or lobby to cab.
in pattaya i mailed and call so many times for my pick up for alcazar show. Which was also late
on the way from pattaya to bangkok which was 1 and a half hour drive and starting time was 9 am and we reached bangkok around 7 pm
in itinerary it is said that our pick up was at 1 pm in bangkok.
even the bangkok city tour was not provided and we visited one marble temple saying the others was closed as we were late.
the safari park tour inclded all the shows and safari tour but it was late that day too and we missed safari feeding show & orangutan boxing show. Because pick up was at 7.30am but picked us up at around 9 and started for 10.30 am around.
in safari park every group of travel had well organized seating and all for lunch but there was no sign of our travels or guide we had to eat standing up without table.
and they forced us to leave early making us miss the last two shows there as well.
in bangkok we were not given a 3 star room but insted a small standard room was booked. Bathroom was so small literally wall was hitting on face if you sit on toilet. Room was extremely small
we suffered so much as we would be ready on time but pick up would be late
whole days were wasted in transfer from place to another.
oyo people said do whatever you can nothing will effect us even if you sue us.
this all left us so devastated. We faced issues in every place..
everyday something or other will be wrong. The drivers were rude and there was a delay of hours everywhere.
no proper guidance on the island or no proper tour was provided.
everything booked in package was the cheapest possible and not comfortable for which we paid. we were so stressed and i got high blood pressure because of these issues.
and it left us tierd irritated and frustrated because we payed for everything here yet we had to face issues there and pay for things there seperatly.
the mental agony we went through all the time was immense especially because they refused to accept anything or even try to communicate. even till last minute we were not sure that we would be starting or not.
our visa and passport were delivered last minute after calling hundreds of time per day.
this is been worst trip ever.
spent every day in tension and stress worrying about the day and arguing with people concerned with booking most poorly managed and cheated us.
they were very rude and totally said that there is not even a bit of their fault.
i kept sending mails to them way before starting warning them about issues that might be created and asked them to look after it. But they kept assuring me that there will be no problem and they will manage it. I even said if something gies wrong they will be responsible yet they now deny any thing
also said them to mail me a week before starting that nothing will go wrong as i was doubting something will go wrong due to their careless behavior but they didn't send that either.
My payment to be made for visa was 6000 but they demanded 8000 insted. When i asked for receipt from oyo manager he said "aap apna dekhlo" look for your self and cut the call refusing to give receipt

I maid a booking reference given above. From my account two times cash was taken. I contact to to the bank. They said to contact to you. The details of transaction is given below.

2018 29 may 2018
To transfer-inb oravel stays private limi-
[protected]igadpueul2
Trans
3, 134.00

29 may 2018
To transfer-inb oravelstays private limi-
[protected]igadpufhp1
Trans
3, 134.00
29 may2018

To transfer-inb oravel stays private limi-
[protected]igadpuinh9 trans
131.00
Clarify the above trasaction