OYO Rooms Complaints & Reviews

Hi Team,
On 27th April, I booked 1 room in Rishikesh, as you can see the attached screenshot I have applied a coupon of 75% off and it was applied successfully and after applying coupon I need to pay RS 1945, which I paid but after the booking I got a mail from OYO that your order is pending and you need to pay 1945 more.
I called OYO customer care and As per our telephonic conversation with Gurpinder_549268, he has have canceled my booking, but I received the mail that amount refunded will be 0. Cancelation charges are rs 1993/-.
And till now my money has not be refunded, Can you please confirm by what time I will get the amount. Please resolve this issue ASAP.
Booking ID Was: KBLT1743
Thanks
Amod
[protected]

Don't book packages from oyo. They are cheater. I have booked one package {PKG-LXEJ7461-Mr.Shashank Shekhar, dated from 23 june to 29 june} for 35000.00 prepaid. In final voucher they have added manikaran but now they are denying. all the customer care representative are blaming each other especially the person who made my package. The customer care are worst they always said we will inform you after resolving the problem but you will never get any call. If anyone wants to go anywhere I am not recommending to take oyo package. After taking full payment they will not entertain you.

Hello, i am shubh,
I book oyo 21_clouds, mahipalpura for me and my girlfriend to spend some quality time and you know what within 2 hours i had to leave the place for the following reasons :-

1. Threats :- although we both submitted our valid ids he wanted to confirm from my girlfriend and wanted her to say that she is staying with her consent and there were mischievous elements in their conversation sort of harassment and judgmental.

2. High possibility of some tragedy :- as soon as we entered into room we noticed something fishy. They were calling some people. Why? What can be the reason for that? Either you don't provide service accepting couples or if you do then let your 19th century mentality go away.
We both were scared as there were 5-6 guys collected at reception and asking for unnecessary details.

3. Unprofessional ism :- they do not accept card payment and when we paid in cash and wanted to leave the room just after 2 hours they started forcing us to wait for some more time as someone else was coming for the confirmation but this time we lost our patience and left the place anyway. I mean seriously what sort of confirmation?
Were we terrorists?
Two adults staying night is that a big deal?
Were they planning something tragic?

Whatever is the reason or possibility, they ruined our night, threatened (Indirectly) and scared us. We left came back to our college campus and she couldn't even speak till morning.

So this is how we are providing safety to girls? By harassing them and i have very high doubts that they were planning to take advantage of situation.

Worst experience.

Never booked your tour by oyo

I had booked a musoorie tour from oyo booking id: qkzr0428 hotel room)
Tour itinerary (1 day) room cancel hone ke baad mera amount refund nhi kiya gya tha,, customer care main baat ki tab kaha gya tha ki apka amount refund ho jayega, but baad main cancel charge ke liye bol rahe hai, uske baad mujhe next hotal main room book kiya gya par room meri location main nhi tha...
• technical issues
• wrong commitment
• no customer support
• hotel book in a wrong location

Umesh sharma
Mob. [protected]

Dear oyo team,

Ref:booking id no. - "mold4185"

I had a terrible experience and suffered major inconvenience because of irresponsible behavior of hotel staff and few executives of oyo customer care.

I had a booking for double occupancy room in hotel 'oyo 10585 hotel shubhdeep aashiya 2' on 23-june-2018. When i reached the hotel in night at 10 pm, i was told that double occupancy room is not available and 2 single beds could be arranged for you. When i told the hotel staff to kindly check the issue with oyo team because i had a booking from oyo app, they got irritated and misbehaved and yell out certain bad sentences in hindi language. Finally i was denied check-in in any of the room. When i tried to connect to oyo helpdesk for an urgent support none of the customer care executive could properly assist. Every time they disconnected the call and i had to call again and again and repeat the issue to different persons. I stood for approximately 2 hours on the road outside the hotel in the night. Few customer care executive said they will arrange the nearby property but did not contact once the phone got disconnected and few executive asked me to make a new booking and bear the cost again.
Finally when it was really unsafe standing in the night i located a nearby guest house and checked in there. They charged me rs. 2000. I had a booking in oyo for rs. 981.

Because of these oyo services i had a horrifying experience in the night.
-misbehavior of the hotel staff and denied check-in
-irresponsible behavior of the customer care executives who could not resolve the issue and could not arrange another property.
-stood in night at road for 2 hours.
-ha to pay rs. 1019 extra to another property due to urgency created because of all these trouble.

Name of customer care executives involved - mr. Devender, ms. Deepa, mr. Siddharth, mr. Raj etc. Etc.

All these trouble in one single night is too much to handle.

I would like to take a necessary action in this regards and kindly ensure i am properly compensated for the trouble caused to me due to poor services of oyo.

Regards,
An unsatisfied customer
Abhilash jain
M: +91 [protected]
E: [protected]@gmail.com

To

Ritesh agaewal
Ceo, oyo

Dear sir,

While i am always proud that someone who belong to odisha has brought a dramatic revolution in hospitality industry and made travellers life smooth, writing you after facing such a horrible experience with oyo, deeply hurt, humiliated and looking for an immediate action to stop this kind of dirty behavior to customer and spoiling oyo's image by property managers.

I booked oyo 8188 vardhamaan inn at karol bagh new delhi on 21st june 2018 (Booking id - qilg0291). Me and my colleague reached hotel for check-in in by 12:00 pm. They gave us key of a room which was too small, on request they showed us 2-3 more rooms and all were of same size and completely differnt than what it showed on app while booking. As i had already paid the fee online so we settled down in room number (Room number-11) only because it was at first floor. The room was too small, no sense of cleanliness, no space to keep baggage, toilet were not cleaned. I lodged a complain against the room in app, but due to lack of time and engagement adjusted for 2 days in the same room.

Again on 23rd i extended my booking for one more day from my another mobile due to some more meetings and engagement (Booking id - rzas9321). On 24th i gave 3 star rating to the room as i did not like the room at all. I was packing after giving the rating, i got a call to the landline of the room and someone asking rudely from reception, "why you gave 3 star rating?". I told let me finish my packing, i will come there and explain the reason. He again told rudely "jaldi aao aur batao kyun kharap rating di". I went down after packing, receiption boy was at his place, another person (Rakesh or rajeev gupta i guess his name was) from owner side was sitting. They gave me food bills, where 10% service charge was mentioned. I asked what this charge is for. The reception boy told this is the fee of waiter and attendant. I asked polietely "why should we pay for waiters, already we are paying 4 times more than regular price in hotels for waiter and other services. And such service charge is invalid and no where in india hardly any hotel will ask to pay for waiters". Now the person, so called rakesh or rajeev gupta says me, "kaha kaha ghume ho yaha beth kar batao zara". I told i am not in a mood to explain or argue with you, i can pay 40/- not a deal but it's not correct. Then he says me "ek kaam karo, bill k piche likh do, india me kahi service charge liya nai jata hai". I wrote, " service charge are not valid, and why customer. Will pay for waiter?"
Now the fellow says to the reception boy, " 40 rupees kam kar do iska aur dhakka mar k nikalo isko". 6-7 more customers were standing there i felt deeply hurt and insulted. I told, " you can't talk like this, i will lodged a complain in oyo. He says, "jo karna hai kar le, complain dena hai de de, main yaha betha hu".

I paid the amount without service charges and gave 70/- tips to the waiters and left the hotel being humiliated, deeply hurt and insulted infront of other customers. He did not give me the food bills also. I have one such food bill that they gave me on 23rd, attached.

I trust in oyo, so i prefer to book hotels by oyo. Now i will think 100 times before booking in oyo. You are trying to make a very good name and improve the hospitality industry, but due to such #s and ill-mannered persons you might loose business and reputation.

I have few questions for you sir,

1. Is it my fault to ask something which is my right?
2. Is it my fault to trust on oyo?
3. Have not i paid to stay in hotel and get words like dhakka mar ke nikalo isko after paying more than the room deserves?
4. What you are going to do to get my trust back on oyo?
5. Are you going to take some action against that # and that property?

Looking forward for your kind response and action against the property. Now it's your call to dismiss the case or take it with utmost seriousness. I trust you are with your customer always.

Thank you and regards,
Himasu sekhar panda
Bhubaneswar, odisha
[protected], [protected]

To

Ritesh agaewal
Ceo, oyo

Dear sir,

While i am always proud that someone who belong to odisha has brought a dramatic revolution in hospitality industry and made travellers life smooth, writing you after facing such a horrible experience with oyo, deeply hurt, humiliated and looking for an immediate action to stop this kind of dirty behavior to customer and spoiling oyo's image by property managers.

I booked oyo 8188 vardhamaan inn at karol bagh new delhi on 21st june 2018 (Booking id - qilg0291). Me and my colleague reached hotel for check-in in by 12:00 pm. They gave us key of a room which was too small, on request they showed us 2-3 more rooms and all were of same size and completely differnt than what it showed on app while booking. As i had already paid the fee online so we settled down in room number (Room number-11) only because it was at first floor. The room was too small, no sense of cleanliness, no space to keep baggage, toilet were not cleaned. I lodged a complain against the room in app, but due to lack of time and engagement adjusted for 2 days in the same room.

Again on 23rd i extended my booking for one more day from my another mobile due to some more meetings and engagement (Booking id - rzas9321). On 24th i gave 3 star rating to the room as i did not like the room at all. I was packing after giving the rating, i got a call to the landline of the room and someone asking rudely from reception, "why you gave 3 star rating?". I told let me finish my packing, i will come there and explain the reason. He again told rudely "jaldi aao aur batao kyun kharap rating di". I went down after packing, receiption boy was at his place, another person (Rakesh or rajeev gupta i guess his name was) from owner side was sitting. They gave me food bills, where 10% service charge was mentioned. I asked what this charge is for. The reception boy told this is the fee of waiter and attendant. I asked polietely "why should we pay for waiters, already we are paying 4 times more than regular price in hotels for waiter and other services. And such service charge is invalid and no where in india hardly any hotel will ask to pay for waiters". Now the person, so called rakesh or rajeev gupta says me, "kaha kaha ghume ho yaha beth kar batao zara". I told i am not in a mood to explain or argue with you, i can pay 40/- not a deal but it's not correct. Then he says me "ek kaam karo, bill k piche likh do, india me kahi service charge liya nai jata hai". I wrote, " service charge are not valid, and why customer. Will pay for waiter?"
Now the fellow says to the reception boy, " 40 rupees kam kar do iska aur dhakka mar k nikalo isko". 6-7 more customers were standing there i felt deeply hurt and insulted. I told, " you can't talk like this, i will lodged a complain in oyo. He says, "jo karna hai kar le, complain dena hai de de, main yaha betha hu".

I paid the amount without service charges and gave 70/- tips to the waiters and left the hotel being humiliated, deeply hurt and insulted infront of other customers. He did not give me the food bills also. I have one such food bill that they gave me on 23rd, attached.

I trust in oyo, so i prefer to book hotels by oyo. Now i will think 100 times before booking in oyo. You are trying to make a very good name and improve the hospitality industry, but due to such #s and ill-mannered persons you might loose business and reputation.

I have few questions for you sir,

1. Is it my fault to ask something which is my right?
2. Is it my fault to trust on oyo?
3. Have not i paid to stay in hotel and get words like dhakka mar ke nikalo isko after paying more than the room deserves?
4. What you are going to do to get my trust back on oyo?
5. Are you going to take some action against that # and that property?

Looking forward for your kind response and action against the property. Now it's your call to dismiss the case or take it with utmost seriousness. I trust you are with your customer always.

Thank you and regards,
Himasu sekhar panda
Bhubaneswar, odisha
[protected], [protected]

To mr ritesh,

Oyo founder, ceo,

If a teacher preaches 50 students one wrong thing, then it’s not a single mistake it will became 50 mistakes.

If, i talk to any customer service center in india, especially in delhi then i thought why i am calling them, there is no benefit to call them.

All persons who are working in customer care they all are stupid, they don't know anything, even their managers also they don't know anything, example - especially vodafone, idea, sbi, bsnl, jio, and some government customer care (Psus, ksrtc, kseb, kwa, esi, indian railway, air india). All of them they don't know what exactly is customer service. Here also i am adding oyo room.

In some government sector they sanction 6000 crore rupees for schedule tribes, but they people did not utilize this amount for schedule tribes, they people used 5999 crore rupees for their own use and rest of amount has been given to scheduled tribes, all government employees are not like them, some of the government employees they actually worked for schedule tribes especially our youth government employees like jacob ponnus ips, thomson ias, vijayanand ias etc.

I am talking about all this things because yesterday i am called to amazon contact center i amazed with the behavior of amazon contact center, i don't feel like i am calling in hell like other customer care centers, i get all the answers to my queries in a very easy and polite manner, it is just because of mr. Jeff beroz, it shows how they lead their entire team and due to this i received such outstanding services from amazon end. I feel mr. Jeff wants to give services to their customers, like how some developed countries giving services to their customers, and that shows he is well educated.

Like some peoples in england dressed up very casually, our country also following the same thing, they can’t speak proper english, but they are speaking manglish which is not of any use. For an example if we are peeling of an onion till last, we did not get anything from there, some contact center providing us the same services, at last we did not get an thing from them but we loss many things like time, money etc. Apart from them i want to appreciate amazon and their entire team for such an outstanding service. I want responses like amazon from other customer care as well, i know where these changes has to come but i know there is no use of talking, they will be take it for granted.


Booking id czrj1567


Regards

A. B

Dear sir,
I would like to inform you that i have booked oyo 14144 hotel moriz in madikeri and i arrived on 23.06.2018.,
After coming to the room i found the bedsheet dirty there are yellow patches on the bed sheet, tap was blocked and water is coming at a very slow rate, main door was not closing properly it was stucked. When i coplaint the manager told me, this is not a five star hotel and we will see tomorrow, and he started arguing, when i told that i will complaint then he relpied in an absurd manner that no problem you complaint now. I am feeling very sad.

I would request you to kindly look into the matter and take the relevant action.

Regards
Deepika khosla

Dear sir/madam

We have booked one room through oyo apps at time the time of booking we informed two adults and two children aged 5 years old and 8 years old it was informed to me that the amount will be 12133/-

At the time of check in hotel they are demanding for the three persons instead of two person as we have originally booked for two adults and two kids. We had talk thrice regarding the confusion of two adults and two kids with the representative of oyo authority.

Kindly get is solved immediately and instruct of happy home hotel manager. So that we stayed in your hotel smoothly.

Waiting for your early reply in the above matter.

Regards

Mohd parvez

Mobile no. [protected]

Attached :- screen shot time of booking.6135

I was stay in Oyo town house, Noida 62 and by booking id is-WXFS2037, from 20 june to 22 june but till today I don't have to receive the invoice for the same. I called 10 times to customer care but no positive response given by them he always saying I will send invoice on mail but till date I don't received.
So I am really unhappy to the oyo hotel management and I request to everyone please don't stay in this hotel never in any condition..

I made booking through oyo on 26th may 2018 in oyo 13553 palm residency in mount abu, amounting 3123 paying in advance through booking id xrgb2958, i also confirmed my booking over phone from both oyo and hotel, when i reached to the hotel, hotel reception humiliate me and dishonor me and denied for checked in saying that hotel not available rooms in hotel, then i called to oyo customer care they again confirmed with the hotel that there is no availability in the hotel, then some representative promised me to get shifted in other hotel and requested me to wait 5 mins but she put my call on hold for 30 mins, also i was facing issues for line merging again and again and then call disconnected, again i called you oyo team then same thing happened they put my call on hold for 20 mins after promising me to connect in 2 mins, then again it disconnected, same thing repeats for 5 times and i'm keep standing in sunlight on road for 2 hours,

I begged lot of time atleast clear me you're going to provide me alternate hotel or i need to arrange other hotel but no response at all, then one of oyo team person requested me that i'll get call from one of senior person, and i got call after 10-15 mins, and he said one of your team is arranging a room for me and you'll get call in 15 min max, but again for 2 hours i got no call, then again i called to your oyo person around 12 pm and again put my call on hold for 30 mins and it is automatically disconnected. My wife keep suffering with dehydration and i took her to nearby clinic, then doctor advised me to give her rest and finally i made booking locally which results me overcharged fare due to high demands and availability. After that i got so many calls from oyo, every time they asked me whole case then they put my call on hold to connect with seniors and it automatically disconnected which completely ruined my holiday and wasted whole day.

I asked several times through call to oyorooms but they were not coming with reasonable response.
I want justice for my honor and respect that hotel reception done to me and want responsible one payment refund and make my totally free biking in hotel divine intervention where in i have checks in room, and i have wasted my valuable times no issue for me money cannot heel everything. But strict action to relevant one make me feel better.

Booking id :TNHB7485 Shimla 3BHK.

I have booked 3 bhk for 16-17 June 2018 at shimla . When i reached to the property, Rooms was very dirty no electricity was there in kitchen. I called the oyo captain he transferred.y booking to another property. But one that property there was a booking of someone for the same day. The property owner did not alowed me to checked in . I called the oyo team but did not get proper responce . And neither i have got any refund of the amount paid by me 2890 . Now i am planning to go to consumer court .

I have got so many emails from that my contact no is not rechable while i was geting calls from others . After calling to customer care so many time i have got a lolipop that i will get a call back but didn't get. Now i don't know what I have to do.

Hi team,

I registered in oyo application to continue with the bookings.

But i didn't feel its worth to continue there, so i decided to delete my account with my details.

They are not providing the delete option for end users to get out of it in either desktop application or mobie application. And not maintining the minimum standards of an mobile application or desktop application which has millions o[censored]sers.

Please consider this as severity. And help me in deleting my account.

NEVER BOOKED YOUR TOUR BY OYO

I had booked a Himachal Tour from OYO Package ID YLKI9428 (Premium Hotel Room)
Tour Itinerary (2 Day Amritsar, 2 Day Dalhousie, 2 day Dharamshala)
Total No. of Person : 4 Adult, 1 Kid 7 yr, 1 Kid 4 Yr, 1 Kid 4.5 Yrs
Tour Date: 11.06.2018 to 17.06.2018
Briefing
• Technical Issues
• Wrong Commitment
• No Customer Support
• Hotel Book in a Wrong Location
• Selection of Bad Properties
• Extra Charges for 7 Year Kids
Technical Issues : After Booking the Tour I got the Mail of Confirmation where my Booking ID was also mentioned but when I start facing the difficulties and tell my ID is YLKI9428. They said this ID does not Exists
Wrong Commitment : Just to sale the Tour Package they can commit anything, I will tell you how ?
I ask before finalizing the Package that if in case I need to make some changes in my Hotel, Can I Do that, Ranjana (Oyo Executive) Yes Sir, Please make sure you can inform me before 24 Hours so that I can reschedule your plan.
But that’s not True, Oyo Team even didn’t pick up your call

No Customer Support
No body is authorize to give any solution, they are trained to say Sorry Sir, Sorry Sir and so on

Hotel Book in a Wrong Location
This is the Funniest Part, I booked a Hotel in Dalhousie and the Location is in Khajjiar… Wow
And the Best Part is they are not ready to Accept the Fault. Mail Picture enclosed for your reference

Selection of Bad Properties
Guys in Hilly Area, Oyo Disappoints you, they have a very bad properties selection and Most of the properties is located out of the City
Extra Charges for 7 Year Kids
Ranjana force me to pay the Extra Charges for the 7 Year Kids when I asked her that what Extra facility you will be provided she said you will get the Large size room which is equipped with one Double bed and 1 Single Bed. And she is again Wrong, Same room was Offered and no extra facility was provided.

So this is How OYO team is making Fool to their Customer

Tour Description and the Problem Faced during the Tour
On Day 1, I reached to Amritsar and from there my tour get started, so I stayed in Amritsar and the Hotel was really nice.
Day 2 On the next day, I have to leave for Dalhousie from where the Problem gets Started
As per the Itinerary I had a 2 day stay in Dalhousie but when I reached Dalhousie I got to know that OYO has made my booking in Khajjiar which is around 25 Km from Dalhousie. Then I try to call the Concerned Executive her name is Ranjana but didn’t respond, Also I tried the Customer Care but they are Helpless . so with No Option left, I again move to 25 Km from Dalhousie around 5:00 PM.
And you know what Even the Local driver don’t drive after 6:00 PM for Khajjiar Route Because the route was really difficult, Still I have no Option. I bravely start Driving and reached Khajjiar,
Now the Actual Problem Starts in Khajjiar to find the Country Resort. That property is constructed in a Jungle, Very Difficult to find the Property and the Approaching Road for the Resort is Killer. That 700 Meter Approaching Road is HARDLY 8 FT width (Broad) without having any Barrier.
Still I manage to Pass the Road Test and Check INN to the Hotel, Now the Hotel Offers me the Standard Room but I booked a Premium Room Package. Again I Try to coordinate with Ranjana (Executive OYO), but she is not ready to pick my call, so whatever they offer me, I accept it.
That’s How my Day Ends
Day 3 : Early Morning I Start calling to Oyo for Changing my Location from Khajjiar to Dalhousie but OYO denied to do so and said that They are not Authorize to reschedule the Tour. Also she said we don’t have any Room in Dalhousie and because of the Vocation we are packed in Dalhousie, You have to stay in Khajjiar
Now Imagine You came on a Trip with Family and Kids and by somebody’s fault you got a stay in Jungle.
What you will do now ? I know what you guys will Do
Yes I did the same thing and left the Room around 1 PM for Dalhousie and start Finding the Room, Whole Dalhousie was Packed and Every Hotel is asking a Huge Amount, Still I Manage to close the Deal in 9000 for Two Rooms.
That’s How my Day Ends
Day 4 : Now Moving to Dharamshala the Hotel Chandni (Newly Construction), Again they offered me a Non Ac Room as I have already mentioned that I have booked a Premium Package but who bothers. Rest All rooms are equipped with Air Conditioner

Here is the detail of worst experience of my trip because of OYO staff which I felt necessary to share with OYO and all other people whom I know and everyone who is under my reach through social media so that they won't face that horrible experience which I had faced.
There we had interaction with two people Mr. Harshvardhan OYO captain(Ph. [protected]) and Mr. Devender, the caretaker.
Person responsible for spoiling the whole trip:
Harshvardhan OYO captain(Ph. [protected]), who is an unprofessional, irresponsible and ill-mannered person good for nothing and don't have the manners how to talk to women. Shame on whole OYO hiring team who hires these absurd people like Harshvardhan. I am also not going to use any services of OYO in future as there are many other competitors with whom I had a very good experience in past because they have a very helpful and polite team with them.

Before sharing the whole experience let's have a look on your shameful doings you guys are liable for:
1. They have harassed us mentally through out the trip.
2. They have wasted the time of 5 people out of which 4 are working professionals, who have taken planned leaves from their office for the trip. FYI in today's busy world time is really important but it's shame on you guys as you don't value time of your customers.

3.Our driver faced hassles while driving the car in risky areas in search of accommodation in peak season as they have literally thrown us on road with the luggage to as these people are only sitting their to earn your salary or money irrespective of the fact that you just want to serve [censored] to your customers.

4.I have found the hotel in Dharampura at night for which I had paid huge amount of money as it is a peak season.

Now here is the description of your so called services:
1.Mr. Harshwardhan messaged us that we have to inform him 2 hrs before we reach to the property we booked. As per his instructions we called him, then he gave me the number of Devender who is the caretaker of the property. When we reached their we get to know that Harshwardhan has sent us to the wrong proper. Due to his mistake we also had to listen the tantrums of that property owner.
When we contacted harshwardhan he told me that I am coordinating with 185 property bookings...like seriously!!! ...it's none of my business how many properties you people handle. Then he told me that he will call us in one minute. We waited there for very long time but he didn't respond us and when we chased him he told us that mam your booking is cancelled ..and don't call me because I am already getting 50 calls, good bye...have a nice day. Who the hell is he to talk me like this and that too in loud voice.
Then very politely we told him to send us to the right property. He didn't again entertained our calls and nor he gave the address of the property. After our n number of calls he gave us the location which was not even traceable, then after lot's of hassles we reached there. Then the caretaker of that property told us that it's fully packed. It was really shocking for us. We tried to contact harshwardhan, but he didn't respond. He is a crazy person with no mind.

Oyo 3892 hotel divya palace, indore
This hotel is not for family and not for female.
Staff is misbehaving with guest and female.
Staff and owner is imploite and use very bad words to the guest. Terible experience.
Staff is drunk and harassing the guest and their female members. Specially the owner and their authority person who are seating on reception.

Very very bad place to stay.

Dear sir/ madam,
I am surjeet mankotia r/ o village & p. O. Jabli tehsil kasauli distt. Solan h. P. I want to revoke agreement with you who property we gave to you for as a guest house. Because their is no transparency related the business. Kindly sort out all the bills and profit and loss as soon as possible.

Thanks and regards,
Surjeet mankotia
[protected]

Sir/ madam, we were given room no 209 and 210 in oyo flagship puri beach on 14.62018 and our exit date was 15.6.2018. There ac was not working properly infact in room no 210 ac was in damaged condition. Cleanliness was not at all maintained. Windows were not being properly closed. After giving complain their people could only close those windows and that is forcefully. Bad smell was coming from bathroom. Its their duty to give water bottle to every room but here we had to call them so many times and they gave us a single water bottle which is not new. Can u take any action and refund my money. Because it was totally waste. I am not at all satisfied

Dear sir,

I book a oyo room from oyo mobile app
When i complete the booking then the amount showing in my mobile is rs 908.
But when i visit at hotel then they told me you will pay 999 and if you will not pay 999 then contect customer care then i call customer care no and taking her she told me, sir please give me 5 min i'll rectify ur problem and call again after 15 min someone call me his name is gaurav and told me sir you will pay 999
And his talking behaviour is vry bad.
Finally he told me after 30 min sir m giving h rs60 complimentry.
So m waiting and waste my 1:30 mins in hotel reception after that a pay 1000 and then check in

So this is your service
You are over charging the guest and cheat

Bcoz at the tym of online booking your charges is lo after that when you visit at hotel then your prise is increase

And you people are harassing me
At that night my mood is totally off

I decided i'll go to hotel and enjoy the night
But you and your oyo company is...😷