OYO Rooms Complaints & Reviews

I am complaining about the wrong deduction on my oyo booking oyo 15195 mayra the hill top, booking no. Dmbo5916
When i was booking oyo, then the amount payable was showing 1389₹ after using my oyo money present in my wallet, then after marking the booking and paying the amount 1389₹ the app started to show 301₹ outstanding even after paying the showed amount.
Please help me in the case and same thing happened before on booking id. Rvig7845

I stayed in the below hotel, booking done by oyo web site. After payment when i asked for tax invoice, hotel given one invoice attached here, there is no tax details and says m/s oyo will provide the tax invoice. Oyo only providing the money receipt for the same. I need to have a tax invoice for the same to get the reimbursement.

I need the tax invoice against my payment.

Hotel details
Booking id: kjmr7390

Check-in - 27th jul'18

Check-out - 29th jul'18

Oyo 10024 orange city apartments.

Address - 64, pioneer residency park, wardha road, nagpur

Subject: a lot of small bugs in and over the matrices, sleeping while itching, a horrible first time experience.
I have booked oyo 14908 chirag residency near safdarjung enclave, delhi.
As i checked into this hotel around 2pm in the afternoon dated 29-07-18. As we were so tired and took a nap. We woke-up in the evening 7 pm for dinner at that time i felt a little itchy sensation and i took it lightly later after dinner we watched tv and started sleeping and an hour later i had to wakeup and checked the matrices for anything i can find. Hence i found a small bugs so i had to change the blanket and slept again. At 4am in the morning i woke-up ultimately and checked my self against the mirror and couldn't believe myself what i saw. My whole body majorly my both hands and neck and legs had gotten swelled and itchy sensation all-over. And also noticed the switched off ac. Thats it we checked out immediately. It was my worst ever experience with oyo for the first time. And for this i had to give a big complaint and also insisting the total reimbursement. Thanking you.

Sir i stayed in buddha residency, luckno w6804.. The quality of room was not good even in bathroom there was not light.. Even water cattle was soo dirty even we couldn't drink water.. I was with my wife who was going to appear in her exam on 29.07.2018 in lucknow we had no other option to stay in other hotel. We complained about room and requested hotel manager the room which was again offered to us even worst then..in the morning of 29july we requested toothpaste kit we were registered after saying that in all over india oyo room doesn't provide such kit i had to walk 1 km to bring toothpaste kit.. I am completely unsatisfied with the services and request you to take proper action.. Even the dinner was not there..

We me and my partner (Primary guest) stayed at oyo townhouse greater kailash, delhi on 25th march. I had made a payament through my debit card at the reception. After failing by paying online. I used my debit card to make the payment for rs2095. But, the amount of rs 1611 was deducted from my account. The attented said it is not received yet and he didn’t even handover me the printed slip as his machine was not working. So, he asked us to wait till morning. However, the amount that should have been charged for the stay was suppose to be rs2095, but i have no idea why was rs 1611 was deducted from my account. Next morning while checking out on asking for the same the person at the reception said that they have not received any payment and that we will have to pay again. We with no option left had to pay again rs 2095 this time they handed over the printed copy and said for the amount that was deducted from my account will be reflected back in my account. It happens sometime. After waiting for so long the amount was no refunded so i registered a complaint through oyo app. Meanwhile i also contacted my bank. I made a complaint to sbi also. I have the statement from sbi which states that the payment was successful and was received to merchants bank. I also have my account transaction details that both the payment rs1611 and rs2095 were made and debited. Now please look into the matter and ask for the same from the hotel (Oyo townhouse greater kailash, delhi)
I had tried calling oyo customer care they eithr put my call on hold or disconnect. I have given my alternate number on which they can contact. But i want you to resolve this as i can’t keep tracking a complaint again and again.
Complaint (Ticket id5857776) there is no update on the issue. I have registered complaint through oyo app and follwed up on the app itself no action is taken. All the details of statements and sbi closed complaint were shared to mr. Nishant (Esclation) through a mail. No response its already been 3 months.

Booking id mqdk9604.
I have booked a room in hotel divine inn. When i went to reception on arriving, they were busy in their own discussions and on phone..
After 20 minutes i was given the room. There was no electricity in the room. The room was stinking badly with the smell of smoke..
I have been a regular customer of oyo but now i would prefer some other means rather than choosing oyo..
I cancelled that booking and moved to other oyo nearby.. But i was the one who faced monitory loss.
Poor and very sad state.

Hi,

Recently i have booked tulip inn in allahabad during my recent visit. Let me bring to oyo support that how in the hell did you make this as your partner hotel as everything i can think about this hotel is wrong/bad

1. Pathetic staff, no attire, dress code, cleanliness etc..

2. Horrible rooms

3. Outdated ancient linen, pillows, bedsheets, all the clothing in the room is smoked..

4. Horrible bathroom

5. Cockraoches, bed lies...

6. Spring in the mattress is gone.. So the whole family slept on the floor

7. Ridiculous breakfast... Shady furniture.. Flies everywhere

8. The list goes on

To mr ritesh agarwal,

Oyo founder, ceo,

The journey was started last couple of months and i had started from 1 account. For your continues support currently i have more than 5 account and each account there are more than 10 to 15 bookings. I appreciates those peoples who always handle my escalation in a jiffy. Here, we are sharing few of best guest experience name who had handled my problem very smoothly, like mr ashish, mr rahul, mr reman, ms aparna. I appreciates to all for their wonderful work. Please keep up!!

Here, you required immediate attention on my last booking. The experience of my last booking was unbeliever wherein i went to your property oyo 9025 viditva 1. I reached around 7.15pm on 21stjun and i was gone around 7:45pm on same day. I handed over of my room key to reception person and educated to him i will come by tomorrow. Kindly don’t check out my room. On next day i got an email from team that your room has been checkout. I really surprised without my permission or intimation how they check out my room than immediately i called in your contact center and shared my problem with guest experience managers anirudh & visakha. As per them we have already discussed your concern with property person due to booking issue they have check out your room but the room condition reaming same. As there is nothing change in your room. As per the resolution which i had got from them was ok. Again i went to your property around 10am and found that my room condition totally new and somebody entered my room and cleared all the things. I really surprised how they can do this activity without my permission. Even from 10am to 1pm as there was not received any single water bottle in my. Landline phone was also not working in the property. Between 23 hours i called couple of guest experience managers but not buddy help me regarding my problem. Very shame on you guys. You people handling the customer complaint as an experience guest but you don’t the basis etiquettes for the customer satisfaction.

The handling of guest experience like – ye lo key and 103 main chale jao and check out time 11 baje hai and key waps yahi de dena like that. Very pitiful. You people cannot assume that how i felt with my buddy.

First time it was happened on 3 months back and same practice. I want call from your management team who are handling all these type of incidents and immediate effect otherwise would share my whole problem on social media i. E. Twitter and facebook in largest font.

Our @riteshagar

@ahnis

@ankitt363

Booking idczrj1567, sufc7932

With regards

A. B

Dear oyo team,

I am very disappointing for your payment service, i am also attached my sbi credit card statement and i marked the deduct 2 time payment amount 657 for oyo room & 657 oravel stays priva inr WWW.OYOROOMS.IN.

I am logged complaint every month but no buddy can revert.

Every time i am calling for customer care for the same & he said received only 657.

What will i do.

Kindly revert back as earliest.

Thanks
Akhlesh kushwah

Dear sir/mam,

Please trained your manager minhal abbas in agra how to behave with girls, they cheap flirts with the girls with team. These cheap persons rate down the reputation of oyo brand. No way of talk how to behave with the tourist. We always got cheap and best rooms through the oyo rooms.. But these type of peoples down the market of oyo. Please take action about him

I booked this hotel on 24th july, 2018 vikrant's residency in gurgaon's sector 45. The hotel is registered by oyo rooms (Oyo 12074). My booking id : kixn7249, its property manager kept me waiting for 2 hours at reception asking me to call customer care, and tell they haven't received any booking by this id. The customer care too will put your call on hold saying give us few minutes sir and those few minutes never gets over.
My booking was confirmed still i had to wait for 2 hours, very much disappointed for this inconvenience.
The contact no. Of the person who could help senior manager oyo - [protected].
The main reason to book hotel was to save time otherwise i have my home in delhi, just because my office is in gurgaon and i had some work to do therefore i decided to stay in gurgaon itself to save time.
Now i request to please refund at-least 50% of the total amount i have paid for booking.

Good evening,
Under the order number oxhl5098, i had booked a hotel in new delhi for 21st-22nd july, 2019. Due to unforeseen circumstances, our check in got delayed and we reached the hotel at 5:30 in the morning. The receptionist informs us that all rooms have been booked since the day before and multiple oyo customers have been sent back since the website still allows them to book rooms in this hotel. We then tried contacting oyo customer care multiple times and we kept being put on hold. After trying to contact them for 45 minutes at 6 in the morning, we had to leave and try an alternative place to stay.
After multiple calls, they finally agreed to refund the money. But due to multiple costs incurred by us in trying to find alternative accommodation and further transport, i request further complimentary services to be provided such as a complimentary stay in a city of our choice. Such service was not expected of such a renowned service and i would be wary to recommend oyo to anyone from now on.
You could reach me on [protected]@gmail.com

I stayed at mumbai from13 to 15 july 2018 and my booking id : vsgp1853, i booked a hotel room from oyo but my stay was worst ever, i didn't get the room 10% even as shown to me in pics in oyo app, even room was not clean, even there are too many insects on the bed, ac not working, in morning there is not water in bathroom, bathroom was type of 90's type like chain flush system. I also tried to complaint to oyo captain but he didn't help me not even pickup my call and customer care also could not help in this trouble at that point of time. When i claimed for refund they offfering me bribe discount for next booking which is unethical way to settle. I will sue them in court also for the legal proceeding under misstatement and misreporting rules.

I'm complaining against my booking id hobz9625, i booked a hotel room from oyo but my stay was worst, i didn't get the room as shown to me in pics in oyo app, even room was not clean, floor was not clean, even there are too many flies around there in room, ac not working, in morning there is not water in bathroom, i also tried to complaint to oyo captain but he didn't help me not even pickup my call at night and when i claimed for refund they also denied.

I am a travel agent i book room for 2 night throw demand manager mohammad junaid ([protected]) booking id is, unka3241
my client found room are dirty and water leakage client stay only one night and check out from one day before check out
i complane about my problem to hotel manager ( [protected])
hotel manager told me refund is process but now refund team not release refund amount so pls do need full

Hello All...

Myself Ramana from Hyderabad...

2 days ago I have been to Bangalore. My bad luck i have booked room from OYO Rooms that too in Worst Hotel (Udipi Inn in Yashwantpura, Bangalore).

Very Bad Experience of mine... From Check In to Check out.

1. Room was very Bad
2. Cockroaches have checked in before me.
3. Only 2 Hangers were there to hang clothes in which 1 is Broken.
4. No water Bottle is provided during all My
stay at Hotel. On my repeated request I have got a Water in a Steel Jug. Which taste some thing different...
5. No Kitchen to serve Breakfast. They will get parcel of only 1 item from their known Hotel and that too served as Cold Breakfast and Cold tea.
6. They have charges me 1550 which doesn't even worth 500.
7. Even after several calls / Mails / Feedback messages.. No One has responded from OYO.
8. Worst Reception person. In my 1 day stay they have called me 5 to 6 times for doing payment.
9. Even in InteriorsPlaces these kind of hotels I have not seen...
9. Left over food of previous guest who occupied the room earlier than me.
10. TV was not working when I was checked in Later rectified...

If we have this kind of experience will we go to that hotel again...

So friends pls don't book rooms with OYO at all as they will show Good images in Website but we will face lot of issues when we experience it Practically...

Hi Team,

Yesterday I have visited Oyo 421 hotel & I have done a booking for 3 persons & the girl who was on reception ..I have taken a approval from her that one of my friend will be going to visit ...she said it's ok just tell your friend to show the Id proof...Nearby about 2 o clock we have visited the hotel & we received a call from hotel at 4 o clock that we have to check out right now & her statement is this that " we don't allow these type of guests".And after that we have came to reception & asked them to give us a refund where they all denied ...Yesterday I have called up several times to your customer care ...I didn't got any proper response from your managers ...Is it the right way the way that hotel & oyo treat their guests..I am expecting a call back .

Mobile:[protected]
Booking Id:OWLE2047

I have raised the complain for my booking in this hotel and also got the commitment from Mr Mahendra and Manish tha I need not to pay anything but they are saying that they have given wrong commitment but could not refund the whole amount and they have not said so would request the management to check the recording from there level. Because Mr Manish on the call confirmed me that I have got wrong commitment from Mahendra so he is going to provide the complimentary stay then thy denied so please check the recording

Oyo rooms completely failed to provide me even the basic facilities when I stayed in a Oyo home stay in Nainital and upon lodging a complain they kept making excuses and lastly they stopped communicating with me. I sincerely request everyone not to stay in Oyorooms and following were my concerns related to the place I stayed and with the Oyo team.

the list of problems me and my family faced at the Oyo home stay:

1. Electric sockets were not working in bedrooms, we had to leave our phones in drawing room (ground floor) while
charging.
2. Water supply was inconsistent, many a times we had to call care taker to arrange water.
3. Out of three, two Geysers were not working.
4. We were not guided as to what is kept where and upon asking we ere replied with a blunt voice that we should search
for things, this is not a hotel.
5. Fan regulator were not working, fan was either switched off or ran at full speed due to which we could not sleep
properly as either we felt uncomfortable or cold.
6. Out of the three people there, one caretaker was very rude and he kept making excuses for our all the concerns. The
other two only appeared at the check-in time around.

Please also note down concerns while dealing with OYO team:

1. When I talked to OYO captain there, he said sir if you have checked out I can not do much. He could only ensure that
these problems don't happen again so that guests coming next are not troubled.
2. Oyo got back to me saying that Home-stay caretaker is saying that everything was fine except the geyser issue,
meaning that customer is lying. When I requested that OYO should send their captain immediately to the home-stay
location to verify my concerns there was not satisfactory reply. That means OYO doesn't have any mechanisms through
which it can verify customer complaints. And I was repeatedly asked to provide pictures as proof of my complain, Do you think I went to Nainital to take pictures of OYO rooms, why din't you send your executive to the concerned premises to
verify the complain.
3. Your channel of resolving customer complain is so lengthy that slowly slowly people will stop using OYO, first I talked to
OYO captain, then I registered my complain in customer care, then I explained the whole story to minimum of two
executives separately and then OYO kept calling multiple times, was that all I went to Nainital for?

I would suggest OYO not to waste my any more time and refund the complete amount of ~ INR 7000 immediately ( and
not as any sort of promotional code or coupon).

Dear Oyo Team,

I have booked north east package from OYO for 8 days for 5 double room occupancy and package i’d is FHS1750 but today i am very much upset with HOTEL Kundau Residency OYO 3109 in Gangtok, no proper response from Reception desk, very very very bad smell in the room, uncomfortable bed and bathroom. The condition of the rooms were very bad. Bed sheets, linens were dirty. Toilet was horrible. Ambience was very...