OYO Rooms Complaints & Reviews

Harrasement by oyo
dear sir,
i booked oyo room with booking id sync5389 for date[protected] to[protected] at hotel imperial residency in gurgoan, but when i reached for check in in hotel, they refused to give hotel room, while we also show them my booking id proof with our all individual id proof, but he want to give this room to another custumer with higher charges, when we try to interact oyo custumer executive with hotel manager, he completely denied to give room on oyo price, after then we interact 15-20 times with oyo custumor executive to sort out our problems, but after spending two hours we not get any solution from your customer executive, at that mid night i was on road with my family (including little baby of 1 year)
after then i booked another room at laksh residencey (oyo 10057), gurugram at mid night 1:13am, date 12/8/2018 and paid rs.1587 via paytm txn id [protected], but i not get any confirmation of room from oyo, when i contact with oyo executive on telephonic, they check and told me that they received this amount and told me to send payment proof on mail, after then i mail all proof to mr. kashish (oyo customer executive ) on email id; [protected]@oyorooms.com, but i not get room confirmation on mail, after then i go to laksh residencey (oyo 10057), and ask him to provide room but he refuse, because there is no confirmation by oyo, while waiting one hour, i try lot of time to contact with oyo customer executive, but no body pick my call,
after all these incidents i try to book this same room again make the payment of rs. 1587 via paytm id [protected], 2:02am date 12/8/2018, but i face same problem as mention earlier, i get nothing neither room nor refund
at last i booked room in crown stay, sec 31, gurgoan (oyo 9024) with booking id mzfd9268, when we reached to check in, they have not the oyo room as per mention on oyo site, but after requesting ( due to late night 3:00am), they provided room and cooperate us, but the room is so small, and compel to sleep on floor
the experience with oyo was very painfull, due to false commitments and bad services, on the other side my family face teasing by road side drunker, because we were on road in night due to oyo fake service
we request you to take a strict action on this

mohit gupta
[protected], [protected]

Oyo is doing fake work they are not providing tax invoice to any customer today i have done half hour conversation with their executive and he gave me all the fake excuse when i ask from him share the policies. But they have not any policies and i have recording of that conversation i am requesting you take a serious action on this because company has given below fake excuses.

1. Company cannot give tax invoice if customer have not gst number (Company employees never have gst number)

2. If booking amount is more than 2000 then gst number is compulsory. (One more fake policy.

3. I am asking today for gst invoice and booking was one and half month old that's why they cannot give me tax invoice. (Each and every company generates invoice and they uploads on application and mails to the customers and we can download that any time.)

Booking ids
Ocjq3401
Jrsa2936

I had booked a room at OYO 8471 Sushma Accomodations (ID FGXA0154) in New town area fo 7th Aug 2018.
1.First of all I was given R.no 203, which is different from the room I booked. (I have taken photo of room I got)
2. I had booked the room for one guest, however since my parents were there with me so I increased the guest count to three after reching there and paid extra as per what they said (RS 300 per head)..However they did not give me any bill for the extra charges paid
3. I had got the information in my email that I can order breakfast between 7 am to 10 am, however There was no breakfast provided. The owner Mr. Guha talked very rudely when asked for it and when I said I will complain to OYO abot this descripency he shouted back that he will also complain (But I don't know for what will he complaint).
4.The room phone was dead and they did not get it repaired despite repeated requests
5. The furniture provided was dirty...I have taken photo of it)

I had a booking cancellation made on 17th July, 2018. Booking reference is IAKJ2301. Till date, I haven't received the refund amount of Rs. 12, 862 which is pending for more than 2 weeks now.

I also called the Oyo helpdesk twice. The guest service manager asked me to provide a copy of my bank statement and stated the amount was already refunded on 17th July, 2018.

This is consumer harassment. Now I have to run around to get by own money returned to the bank account for no fault of mine.

Why can't Oyo process refunds more efficiently instead of harassing customers this way? Pathetic service!

Regards,
Ayushruta
Contact No. [protected]

Hi,

This is ashok i have stayed your hotel on room no #305 and booking id is #xwaj3192. During my stay none of them were not informed about food bills are not provided, even during the ordering the food no one is assisting on this.

On the time check. Out the receptionist were telling that as per the process they won't give the bills.

If it so why you are not informed to us on the time of checkin or ordering foods.

Really it's shows showing the cheating. To the customer as a customer they have all rights to ask the bills.

This is first time i heared this process in my tenure.

I don't want to argue with you. I need my food bills would request you to send the. Copy on below mentioned mail.

Adding to the points i have already sent a 2 mail regarding this the people doesn't have courtesy to respond it. This point itself you come to know about your service level.

Mail id [protected]@gmail.com

Contact no : [protected]

Regards,

Ashok kumar

Hii
i am a travel agent and travel partner with oyo we have booked a Rooms in Hotel water edge Kovalam for our Guest Bhawani Singh 01st Night there Charged by oyo 1200/- and after re check in ..there charged 892/-INR
Check in Date : 22/07/2018
Check out Date:23/07/2018

Hotel had deny for check in and charged 600/INR Extra so we contact with customer care of oyo there says our team will be contact you but we have not received any call from oyo after that we have complained to our Oyo team leader Mr.Dharmender Sikarwar, he says to me we have mail to our senior but yet we have no response..
i am very disappointed, there very bad services and extra charged by our guest.

While the interview there was 2 people abhishek and hr poonam
Mr. Abhishek was and i was doing fine
But when i asked the question about my job location and timing the hr poonam scolded me and told me to leave by using the phrase "kya ghatiya hai"

If a candidate is coming for interview it doesn't means that he has no right to ask the question

Oyo go rooms #11383 in sector 53, gurgaon located in the residential area allows its customers to play very loud music whole night. They openly drink and dance, creating disturbance to the neighbors.. Management doesn't take any responsibility to control them even after requesting and complaining. This property has to be shut. Everyday nuisance, annoying to bear after a hectic work day.

Hi, I once booked an oyo on 14 th july with booking id - CNVK7542 at oyo rooms, near chennai trade centre and for that booking, we cancel that room and get into another room. But since i had a trust you guys will refund it back soon, i made the payment again another room and not check in to the first room. Since then i have been mailing and calling oyo customer care representatives time to time and the response i am receiving is that it will take these many days please wait. Its been over 20 days now and i have been waiting for way too long than what was promised. I have made several complaints regarding this issue. This is the type of response i am receiving for my compromise.

I have attached :-
1. A screenshot of mails that have been sent to me saying it will be processed in few working days.
2. A confirmation letter written by one of the oyo representatives explaining the fault and time it will take to cover up for the mistake

Please help resolving this matter I have waited patiently for far too long.

Hi,

First of all, i must convey my appreciation to oyo for making travel and stay options much better and convenient for travellers.

Been a simple layman finding accommodations through mobile apps seems very convenient and it is, but understanding what can happen is another. It is because of the second, that i felt i should write to you.

On the 4th of aug 2018, i booked a room at oyo 7619 hotel smart stay, plot no a, 407, road no 4, nh 8 delhi, via oyo app booking id gwph9071 and when i got there, since i checked in late, i was provided another room which was down in the basement - room no 508. The room came with nothing as shown in the pictures! Just a bed with stained bedsheets, toilets were filthy, no curtains, no soap, no wardrobe, no running hot water, no toilet roll. The way to the room was so shabby and shady that it just make your overall experience depressing, i could not sleep! Anyway since i had a late check in, even if after informing the hotel, i was told that there was no rooms.

Another major concern is the next day i checked out from the terrible hotel and while checking out they asked me if i had recieved any otp from oyo which i did. They, taking advantage of my sleep deprived state, somehow took the otp.

Since i had to find another hotel even if my stay is only till 4 pm in the afternoon (Was suppossed to catch a flight at 6 pm). So i shifted to another hotel - oyo14386 orange inn, h727, ramphal chowk dwarka sector 7, near woodland showroom, dwarka, delhi, booking id bwex2475 my overall stay here at orange inn had been very pleasant, staffs were very welcoming, very decent and well behaved, rooms were comparatively way better and my return journey very relaxing. But after i got back home and before i could settle down and reflect on writing my reviews, i got a call from oyo with regards to the second hotel asking me what what were the problems that i had faced during my stay in orange inn with regards to the feedback they have recieved when i am yet to provide any!

I am afraid that the people at smart stay logged in into my account (Since they took my oyo login otp) and are now giving false review in my name!.

I would not like any hotel to be wrongly and through unethical ways, be given wrong rating or review in my name. So this mail from my end is to ammend any wrong rating given to the above mentioned hotel. I would definitely give the best rating to orange inn and the least or no rating to hotel smart stay.

Hotel smart stay practice unethical practise and should accordingly be dealt. Wrong doers eventually gets caught and with more serious issues in the long run and i pray that oyo brand name don't get involved when that happens.

Regards
Teiso

I booked this hotel in nerul, through oyo customer care. I was suppose to check-in at 1am on 6th august and check out on 11am on the same day. Basically booked hotel only to sleep and shower. After confirming my booking throught the customer care, i proceeded towards the hotel. After reaching the hotel, the reception staff inform me that you've booked for 6th august and 7th august. So my check-in time was 12pm on 6th august and check-out next day (7th august) at 11am. Now i was left with no room at 1am in midnight. Contacted oyo customer care multiple times but in vain. They couldnt solve the problem. Now i have booked another hotel which i am not satisfied with but left with no choice. Writing this at 3am now after checking-in. Hope i get compensation for the stress i had to face. Kindly look into the matter.
Emad ejaz
[protected]

My booking id is KAOW5126 booked at 18:14 today I.e. 05 Aug 2018 online through my web browser at agra cantt railway station.
The property reflected on window was charging Rs 1506/- excluding breakfast and down towards it was check box for adding breakfast for Rs 135/-

I checked the breakfast option and finally booked myself a room plus breakfast and payment which was asked was of Rs 1600/- was paid then and there from my paytm wallet no [protected] and the booking was also under this mobile no.

I received booking confirmation on screen web browser saying breakfast not included and I called the oyo helpline no at 18:17 just three min after my booking and the executive confirmed me that breakfast is complimentary

I relied on what all he said but I had asked him if the breakfast is not included cancel my booking, had he done that at that time I would have got whole refund of Rs 1600

I checked my mail inbox and it read that a mail received from Oyo that booking is confirmed without breakfast.
I called again and my case was transfered to senior female executive who assured me a call back after 5 minutes

I was stuck at agra cantt station and waited for the call back but nobody called me
I had again called them and was assured that they will send me a fresh email with breakfast updation and asked me to visit the property
I had asked them to make it earliest as I want no argument at the property

When I came down to property 7km away from agra cantt station (this is something also which oyo app lied as it said the property is 5km away from station)
The reception refused that no breakfast will be available on this booking.

I called them several tyms and first they kept on dropping my call after asking me to hold. And then finally an executive by the name of Aakash cut the chase and said that nothing can be done and they won't cancel ane refund me and no breakfast is also to be included ..

This is the worst I have ever encountered in my whole life that after being assured by several executives, I was cheated and lied..
Now I demand justice from you .

Find attached screenshots of my sev. calls ryt from 18:17, when the whole amount refund was available as they have policy which reads that booking cancelled within 10minutes is eligible for whole refund.
The last executive with whom I spoke also didn't helped me with cancellation with full refund

Date : 4 & 5/8/18
Location :gurgaon
Booking id
Ejqk8021, dbnx2845, kuhi3587

All 3 hotel running under oyo refused to give room still after confirmation from oyo.
I suffered whole night by oyo customer care, they misguided me till end by sending diff. Hotels though they didn't have room & after begging 1 oyo hotel gave room but not under oyo..

Hi, I once booked an oyo on 14 june with booking id - XNWP8291 at oyo flagship 5912 near sikendsrpur and for that booking, your oyo representatives made a technical fault and processed money from my card for someone else's room. But since i had a trust you guys will refund it back soon, i made the payment again by cash. Since then i have been mailing and calling oyo customer care representatives time to time and the response i am receiving is that it will take these many days please wait. Its been over 1 and half month now and i have been waiting for way too long than what was promised. I have made several complaints regarding this issue. Even though the fault was of oyo representatives i had been the one who compromised and paid for that again and this is the type of response i am receiving for my compromise.

I have attached :-
1. A screenshot of mails that have been sent to me saying it will be processed in few working days.
2. A confirmation letter written by one of the oyo representatives explaining the fault and time it will take to cover up for the mistake

Please help resolving this matter I have waited patiently for far too long.

Regards
Vaibhav mahajan

Hello I am Adityaa. My number is [protected]. I tried to book a hotel called oyo 14586 south delhi hotel in Gurugram yesterday around 11:30 am. I made the payment(Rs 859) using paytm and the app crashed. When I Opened the app again, there was no booking but my money from paytm was taken. I called oyo so many times and they said they didn't get any payment from paytm. They registered my complaint twice and promised to respond within 24 hours but nothing so far. My complaint IDs are 8119456 and 8121042. Nobody is replying on oyo ping. I have sent them so many messages and screenshots regarding payment made from paytm. Oyo order number on paytm is #5820gnaawudlqweh9rjtts3a and paytm transactionID is [protected]. Kindly look into this and refund my money. OYO has poor customer support. I talked to them for more than 2 hours and no help was provided.

Booking id byez2304 & vsyt 5387, amount paid by cash 2472/- & 1574/- but cash receipt of the same is outstanding till to time. However a some of rs 2472 /- has also been debited from my bank account no [protected] on 04 aug 2018. Whereas a some of rs 2472/- was paid as advance on 01 aug 2018 but due to internat problem the same amount has been credited on same day. Please return rs. Rs2474 at the earliest.

Hello oyo team,

My name is sahik shaikh and i have booked a triple occupancy room on 2nd august 2018 to 6th august 2018 for shiva valley booking id (Fxug5702)
I paid a total of rs 5933 on the day of booking through oyo app.
Now the problem is that, today, on the 4th of august the hotel manager is telling me that your booking is cancelled and a refund of 1480 is initiated from oyos end and if you want to stay till 6th then you have to do a fresh booking.

Now just to inform the oyo team that i have not at all made any cancellation from my end.. And this must be a problem from your end as informed to me by your customer experience manager supriya..
Another problem is that none of my number including my registered numbers are working here so in that case i gave this property managers number tp supriya.. But they said they are not able tp contact any of the numbers..
Now i am really frustrated with this as i am with my aged parents and the property manager is time and again asking me to call the customer care or solve the issue myself.

I am not going to pay a single penny to oyo or even this hotel as i have made full payment during booking..
I have sent several emails to oyo and to supriya and also got replies but the issue has not been solved yet...

Following are the contact numbers..

My number - [protected] (Currently not working)
My email id - [protected]@gmail.com

Property managers number - [protected]

I checked into my booked property (Please check details for mr. Aditya vikram hari) on[protected], having paid a sum of rs 10, 500 (Approximately) for 7 nights. Upon reaching the property i was extremely dissatisfied with it's condition, the way the rooms were maintained and the lack of network connectivity within it's walls. I immediately informed oyo and asked to be shifted to a flagship property (Over a few calls, where i had to keep explaining the problem to different managers). Finally, i received a call from a guest experience manager saying that i could shift to my desired property and that i would not have to pay the tariff differential (I asked him twice over the phone, which i'm sure is recorded and saved on your servers). I checked in to the new property hotel jayshree on the same night. When i was checking in, the employee at the reception informed me that there was a balance amount pending. I informed him that it would be sorted out with oyo and it would be resolved at the time of check out. Subsequently i moved in to my room, and stayed for a few nights. Although my initial booking was for 7 nights, due to developments on my company's end, i had to travel on the 28th, zomato so i modified my booking by reducing it to 6 nights instead of 7. On the night of the 28th, i had invited my friend (Female) to stay with me and informed the reception that i would pay the charges for an extra person for that night. I was harassed continuously by the employee at the reception who informed me that it was impossible to modify the booking. I placed multiple calls to customer service who placed my call on hold for long periods of time, and finally one agent confirmed that my booking had been updated. I passed the phone over to the employee at the reception (Mr. Naveen singh) and he spoke to the experience manager and confirmed that it would be modified. Despite having received verbal confirmation from oyo, he still kept me and my guest waiting for over an hour and a half citing technical reasons such as "the booking has not been updated in our app", "there is an unpaid amount in your bill", "i cannot allow your guest upstairs because she is a lady", "there is a policy that we cannot allow you to go up without the booking modification"etc. He kept us downstairs in the lobby for almost 2 hours, while we tried to explain to him that technical issues should not be taken as grounds to make the customer suffer and that the problem was on oyo's back end and operational in nature. We reiterated that he had spoken to a guest experience manager from oyo who had given him verbal confirmation of the modification, and that he was inconveniencing us only for his personal reasons. His behavior was extremely disrespectful and rude. Finally, after 2 hours of waiting and arguing we were allowed to go to our room. When i was checking out the next day i. E.[protected], i saw that the pending amount was showing as rs. 6, 500 (Approximately), and i called up customer support to see what had happened. I was contacted by a ms. Minnie (Guest experience manager) who told me that when my booking was modified, it was made to a double occupancy for all 6 nights instead of just the 2 nights. Moreover, she said that it was a mistake and they would try to fix it. She called me back some time later telling me that if i paid the amount to the hotel at that time, it would be refunded to my account. I asked her for an email confirmation of the same and she sent me an email confirming that the amount would be refunded. After i paid the amount at the property, i received an email telling me that the refund would not be processed. I replied to the manager and said that i was not supposed to be paying extra tariff differential in the first place (Based on the commitment at the time of shifting properties), i only agreed to pay the excess charge for the guest for 2 nights but i received no response. I have been cheated and taken for a big ride here by both the employees at the hotel and the experience managers at oyo. Use your recordings, build all the facts of the case and analyse it for yourself. Please allow me to restore my faith in oyo, and not resort to legal measured of redressal. My contact details are given below:

Sincerely yours,

Aditya vikram hari
Mob:[protected] (India)
Mob:+[protected] (Hong kong)
Email: [protected]@hotmail.com

After confirmation of booking at ur site, this hotel cheap # says v can't provide room at that low tariff, v called to ur costomer care made the manager speak... He refused n spoke to ur personal saying the same. Now who's credibility is lost? At 12 in the night, this fellow behaves rude n shuts door on the face n even abusing while taking pics of the hotel to make a complaint... What is it u gonna do. So i may rather think hereafter if it's booking on oyo

We had book a room in hotel mukund and they did not gave us room in that same hotel. We had to stay to another hotel beacuse they said there hotel is full... Please help us to make complatint against hotel. At middle of the how we can mange to another hotel.. If they were not having any rooms they have to show sold out.. Please help us out on payment because in another we did not find any comfrot.. Hotel have to barre this.