OYO Rooms Complaints & Reviews

My name is akhil kumar and i have booked a room yesterday with booking id jmtb5019 and paid cash through online today at cherai, ernakulam.. Holiday hotel.. For the first time, when tried to pay, it displays failed and then again paid and get success message.. But, extra amount of 1557 took from my account.. I need refund now.. U have to make process fast.. Because its ur mistake.. Thank you.. My phone number is [protected]

Hi

This is inform u that your hotel vansh palace oyo 9599 has one of the worst hotel in oyo rooms services because i have checked in yesterday evening.
1 room not clear properly
2 ac cooling worst
3 worst blanket available at there
4 checked out without my permission in early morning
5 card not accepted (Only cash accepted)
6 force me for rating
7 towel not available at room
8 last but not the least your staff behavior, your all hotel staff force me give them 5 rating otherwise they are not allow me to move from there and touch me & push me for rating and try to hit me is this your services & i am going to raise complaint to consumer court for harassment otherwise cancel your sharing with this hotel. I have some sample pics of hotel clearance and its also attached for your reference.

Blanket available at room which is like some beggar stay in hotel.

I will never recommend to any one else to use oyo room services.

Totally # service provide by your hotel

Please convert my provided rating from 5 to 0.

Booking id : gnvf7296

I booked stay at Paradise Continental with Booking ID GEPN8562
I got confirmation email with three (3) adults Triple occupancy. I paid advance payment to oyo while booking.
After arrival at hotel, i learn that they have received booking only for Two (2) adults.
I called to Oyo helpline for seven times (You check your record) - Case ID 6822471 but no resolution provided by OYO
Finally on check-out hotel charged Rs.500/- extra.
This is my first and last booking with OYO and I face big issues.
I have decided to put case in consumer court for metal harassment.
I am attaching all proofs.

Vipul Patel

Dear sir,

Regarding my booking 'hotel s n international thekkadi denied oyo booking' as their contract expiring in july. I was booked before one month ago & oyo given me booking confirmation of the same. When i called at hotel for meal plan, that time i learnt the matter.

After frequent complaints of booking id gkc5620, iry9803, cbju1365, gqod5672 only shifting in hotel forrest inn (Thekkadi) is arranged but rate modification is not carried out till today. As previously call back from mrs. Aayesha & mrs. Swati from oyo escalation team committed me to shifting with same tariff of s n international as mistake is from oyo. I was waiting here since long back. I was wasting my time with continuous follow up with oyo mumbai team manager mr. Kartik & oyo customer care team. I observed that there is no proper system to attended complaint & give solution. Every time i have to call & new person get connected. He start as new complaint. It is horrible...

I booked hotels rooms one month before with affordable rates but now rate hiked. I would like to notice you that oyo contract with hotel s n international is expiring in july, till oyo have taken my bookings of nov 2018. It is not my mistake. Oyo guest experience manager given me the shifting options, then i replied with option. Now last call from mrs. Aayesh oyo & she asked me to modify the rates from my mnc. I asked her, ' why should i do it? It is your internal matter...'. Then she forwarded the matter with mr. Kartik, mumabi team manager.

Now as diwali vacation, i don't get rooms in thekkadi, oyo has to arrange it in 24 hrs with s n international cost. I given notice to mr. Kartik...'if your reply not received then i will take necessary action regarding your worst service, otherwise there is no way to publish the matter & ask helps from others.'

Please note -
I called oyo center more than 70 times (Calls record is available)
Every time oyo manager found changed & asking start to end history.
Last 36 hours, i asked call back but no any call received from oyo then i personally called mr. Kartik mumbai, team manager but he found helpless.
Total 7 days passed but no solution from your side.

Oyo contacts -
Cutomer care -[protected]
Mr. Kartik -[protected]

Please taken necessary action & reply soon

Shinde
[protected]

My name is priyank patel and my package id is pkg zvc j7310.
i booked a package to thailand from oyo holidays. My package was from 6th of may 2018 to 18th of may 2018.
we booked our package on 23 of april.
after an initial amount of 30000 paid i was not provided any link of payment for rest of amount till i asked him. My total amount was 115000 but he requested me to make direct payment to visa agent as his company will not be able to send it to visa agent. But i insisted on making payments to oyo but he kept requesting to make payments to visa agent directly. And reduced amount from 115, 000 to 109000.
the most annoying thing was that no one answered the calls. My calls were either ignored or i was given an answer that concerned agent is not available. I had to keep calling whole day for one answer.
there was no itinerary given to us for my travel package. Insted a typed mail was sent giving rough sketch of itinerary. Which too had many many mistakes i. E. Date of travel was wrong my flight would be from krabi and drop was at phuket airport then flight time was at 9:05am but pick up was at 8:00am from hotel and airport was 25km away from hotel. Yet i was assured by the confirmation team that 8:00 is a good time and we will reach in time. Check in for 9:00am flight closed at 8:00 am.
many places in itinerary were not given in detail in the mail. The official itinerary was not sent till we reached bangkok.
for every mistake i had to call them for hours and hours and would get no call back. That was such a torture as we made payment but got no receipt of it from oyo i just had that of paytm.
Then they sent me an agent number for visa as it was included in my package. We sent our documents immediately on 23rd of april 2018 but the voucher of hotel and flight was not provided to visa agent by oyo person. He had not sent it to us and said he will forward them to visa agent directly.
it was sent almost a week late on 30th of april 2018. We asked again and again if our visa would reach on time they assured us everything would be fine.
as the date of travel approached they started ignoring our calls or rejecting calls. When we asked visa agent about our visa he said it will arrive on 7th of may a day later to my travel date. that too we came to know because we called visa agent.
oyo holiday representative did not inform us that. We kept asking for voucher itinerary and visa but got no response from oyo holidays.
when we asked them that our visa are delayed they said it's not their fault and that they never said that our visa are included and are not responsible for our visa.
whereas it is clearly mentioned in their mail that our thai visa are included in the package.
they refused to compensate or reschedule anything. After a lot of arguments they rescheduled our flight to next day and reduced our day in phuket from 3 days to 2 days.
we just asked them to cancel our package and give a refund they said you go or don't is your issue but you cant get a penny back
we spoke to manager but he said do a case against me sue me or do whatever you want it won't affect me.
we said we were so stressed and not willing to go on the trip and would send somebody else but they refused.
the oyo staff was extremely rude to us. Hence we forcefully had to go on trip in which neither me or my wife was interested anymore.
we suffered going gujarat to mumbai and then book hotel as day was reduced. Main thing for vacation was celebration of my birthday in phuket on 7th of may which failed horribly and that emotionally hurt us a lot.
we went from mumbai to bangkok and thereon to phuket. We arrived in phuket in morning around 10:00 am or so and our pick up didnt arrive till 1:00pm. The driver picked us up at 1:15 in afternoon and drop us off half way. He stopped the cab got our luggage out of cab asked us to come out of cab saying we reached hotel. But our hotel was away from there.
we had to book a taxi seperatly to reach hotel. After which i immediately called the manager of oyo and he assured me give a reply in half an hour and asked to relax. But upon getting no reply i lost my cool and got high bp. I was tensed as in an unknown country i was dropped off halfway with no where to go. No one to ask and they dont reply. I asked about sim card he said it will be provided in bangkok. Which was my last stop why would i need sim for 3 days? What about the rest of week?. So i called again and asked to book return tickets for next day but he refused saying its not possible. And assured me that there will be no mistake here on he will get it escalated and submit me a case study.
the hotel was all smelly and worn down. Nothing like it was shown in the images. Nowhere it looked like a 3 star property.
we had separate beds in phuket. Bathrooms were smelly and hotel rooms had bugs everywhere.
next day during breakfast a huge peice of roofing fell right next to our table.
one day in phuket was reduced and no city tour was provided.
the phi phi island tour was by big boat and our seat were booked a basement like compartment which was cheapest accommodating 500 people we had to pay extra for upgrading.
we were given a pick up time for a particular day but driver would pick up us atleast an hour or two late.
on our transfer from phuket to krabi. We had to change atleast a couple of cabs. So we got down from cab. But it was raining so the driver asked us to keep the luggage in cab. After a few minutes i opened the cab door and found driver searching through my purse his cab's number is thailand[protected]
in krabi we had to wait outside room for an hour as room was not ready yet.
next day in krabi there were no lights in hotel for couple of hours at night.
we had a long tail boat for poda 4 island but insted we were provided a speed boat. And we asked for vegetarian lunch which was included in package but they said they had no request for vegetarian lunches from booking agency.
in pattaya i had coral island tour.in which we were given only 10 minutes on island to explore. the rest of time was wasted in waiting while the people who paid for water sports enjoyed their rides.
no body in any hotel even helped with luggage from lobby to room. Or lobby to cab.
in pattaya i mailed and call so many times for my pick up for alcazar show. Which was also late
on the way from pattaya to bangkok which was 1 and a half hour drive and starting time was 9 am and we reached bangkok around 7 pm
in itinerary it is said that our pick up was at 1 pm in bangkok.
even the bangkok city tour was not provided and we visited one marble temple saying the others was closed as we were late.
the safari park tour inclded all the shows and safari tour but it was late that day too and we missed safari feeding show & orangutan boxing show. Because pick up was at 7.30am but picked us up at around 9 and started for 10.30 am around.
in safari park every group of travel had well organized seating and all for lunch but there was no sign of our travels or guide we had to eat standing up without table.
and they forced us to leave early making us miss the last two shows there as well.
in bangkok we were not given a 3 star room but insted a small standard room was booked. Bathroom was so small literally wall was hitting on face if you sit on toilet. Room was extremely small
we suffered so much as we would be ready on time but pick up would be late
whole days were wasted in transfer from place to another.
oyo people said do whatever you can nothing will effect us even if you sue us.
this all left us so devastated. We faced issues in every place..
everyday something or other will be wrong. The drivers were rude and there was a delay of hours everywhere.
no proper guidance on the island or no proper tour was provided.
everything booked in package was the cheapest possible and not comfortable for which we paid. we were so stressed and i got high blood pressure because of these issues.
and it left us tierd irritated and frustrated because we payed for everything here yet we had to face issues there and pay for things there seperatly.
the mental agony we went through all the time was immense especially because they refused to accept anything or even try to communicate. even till last minute we were not sure that we would be starting or not.
our visa and passport were delivered last minute after calling hundreds of time per day.
this is been worst trip ever.
spent every day in tension and stress worrying about the day and arguing with people concerned with booking most poorly managed and cheated us.
they were very rude and totally said that there is not even a bit of their fault.
i kept sending mails to them way before starting warning them about issues that might be created and asked them to look after it. But they kept assuring me that there will be no problem and they will manage it. I even said if something gies wrong they will be responsible yet they now deny any thing
also said them to mail me a week before starting that nothing will go wrong as i was doubting something will go wrong due to their careless behavior but they didn't send that either.
My payment to be made for visa was 6000 but they demanded 8000 insted. When i asked for receipt from oyo manager he said "aap apna dekhlo" look for your self and cut the call refusing to give receipt

I maid a booking reference given above. From my account two times cash was taken. I contact to to the bank. They said to contact to you. The details of transaction is given below.

2018 29 may 2018
To transfer-inb oravel stays private limi-
[protected]igadpueul2
Trans
3, 134.00

29 may 2018
To transfer-inb oravelstays private limi-
[protected]igadpufhp1
Trans
3, 134.00
29 may2018

To transfer-inb oravel stays private limi-
[protected]igadpuinh9 trans
131.00
Clarify the above trasaction

I checked (8-9 june) in oyo home stay 14497 in dharamshala. First of all owner didn't give us utensils as shown in pictures and after many requests they give us utensils and after using them they told my wife to clean the utensils because we didn't order any food from them. And also they are charging more for any item and also force us to order food from them. Please look into the matter its a huge loss of personal respect after paying so much.
Highy disappointed from oyo.
Will escalate the matter on social media.

Amit bhateja
[protected]
Booking id-fngd4761
Hotel location - sidhbari

All oyo aminities are fake which is shown online. Example oyo 8256 amantran resort (Digha, west bengal).

Wi-fi - only at administrative block
Rooms are in wrost condition like "ruin condition"
Washroom like "sarkari bus stand type toilets"

Swimming pool - like pond in a village and hotel staff are there for looting peoples
No alcohol is written but tey allowed people to bring beer "not for family"

"no chapati at day time" because they are giving cause "bengali peoples are not having chapati at day time"

Rooms are smelling & in wrost condition and charging[protected] rupees per day cost
Totally waste of money

Hello all oyo suffering peoples,

Introduction:
I am travel agent based at bhopal, madhya pradesh
Agency name: holiday vatika

Main hindi mein type kr rha hoon taaki sabhi meri baat samajh sake

Issue no. 01: aap sabhi ki tarah mai bhi oyo se pareshaan hoon, mujhe mera 4, 470/- rs. Ka amount refund nahi kiya kareeb ek mahine se zada ho gaya,

Issue no. 02: mere ek guest ko delhi k ek pre booked hotel jo k maine kareeb 2 mahine pehle se book kiya tha usmein check in dene se mana kar diya aur wo guest honeymoon couple tha aur wife k saath hone k karan guest ne behes nhi ki property mein aur chup chaap ek gentleman k tarah doosre property mein chale gae kyonki der raat ho chuki thi aur subah unki flight thi. Doosri property oyo ki he thi
Aur ab oyo bol rha hai k guest ko raat mein he issue raise karna tha ab check out k baad kuch nahi kar sakte.

Is website pe bhi kisika issue solve nahi hone waala hai aisa mujhe prateet ho rha hai, isliye maine ek page banaya hai facebook pe, ek campaign over facebook for this fraud by oyo on this such a big level, please like karein aur share karein ye page sabhi k saaath https://www.facebook.com/oyoisfraud/

Hum sabhi padhe likhe log hai aise oyo k fraud ka shikaaar hoke chup chaap nahi baith sakte

Aap sabhi se nivedan hai krapaya mera saath dein aur sabhi milke apna paisa wapas lenge aur ek dooosro ko bataenge k oyo k fraud se saavdhaan rahe

Aaap sabhi apna apna issue mujhe mail per likhe taaki mai apan sabhi k issue leke offline consumer forum mein dikha sakoon aur case kar saku oyo k upar aur sabhi ka paisa wapas dilwa saku

Mera email id hai: [protected]@gmail.com

I have booked oyo 9721 hotel sr rooms wakad pune hotel via goibibo

When i reached to hotel they provided me the room and at the time of checkout they asked me to pay the bill of 3623

Issue 1: which i paid but they didn't provide me the bill over email or any hardcopy

Issue 2: booking amount showed in goibibo booking id is 2356

Oyo is not paying the difference amount.

Also they generated new booking id under which they charged 3623

It's a clear cheating and fraud case.

I booked 2 oyo room in naintal location booking id ynmv6240 where check in date was 07th june 2018 & check out date was 09th june 2018.
Below mentioned challenges i faced as i made a mistake to book oyo rooms.
1. When i entered to nainital, i spoke to oyo property person davinder to guide me how to reach to property, that guy was feeling sleepy at that time and he guided me the wrong path due to which we had to do acclivity of 3 kms extra & when we complaint for the same he didn't even bother & said that we should have asked somebody about head post office location & he also agreed that he was feeling sleepy that's why could hear me properly
2. We didn't even ask for any tea / coffee but he provided as a complimentary as we have been waiting for our check in but during check out he asked me to pay the bill of rs. 100/- which we didn't even order.
3. As per oyo policy we can do check in between 10 am-12 pm subject to room availability, oyo property guy davinder was ready to provide us room at 9:45 am but he asked to pay rs.2300/- extra for 15 minutes early check in, which i refused to pay.
4. When we entered the room, i shocked to see the room, it was a very pathetic room, very small in size.
5. There was no water in tap, i had to ask staff members atleast 5 times to get water in tap as everything is controlled from outside. They can start and stop any service from outside.
6. No mug was available to take a bath, neither was there any shower.
7. Geyster worked only when we asked staff person to start it.
8. I have never seen such a great tv facility, it provides only 2 channels if you press any other button the tv stopped working & you have to shut the tv down and start it again and it worked only when we asked staff member to set channel on this.
9. If you saw the kitchen of oyo rooms then you could not even think to have anything from there. There was such smell comes from kitchen like it comes from gutter usually and the plates which they use to serve the foods are fallen on floor and they wash those plates near to gutter.
10. I didn't even take a bath due to such pathetic service and during midnight when we reached hotel i found couple of cockroaches on my bed. There was also a rat which roamed around the room and continuously generating weird noise which couldn't let me sleep. Just because my wife & relatives were with me that's why i had to stay there otherwise i would have left that property during midnight.
11. There was no mobile connection at all that's why couldn't contact oyo customer at that time
12. As i couldn't tolerate such first class oyo services i checked out on 08th june instead of 09th june and i went to mall road to speak to oyo customer service where i interacted mr. Abdul & mr. Bittoo sharma to assist me in such situation but both the guys put me on hold for 15 minutes each time and then put me on mute and then disconnected the call.
13. Somehow i managed to arrange a room in nainital without oyo assistance and today i spoke to mr. Ayub, mr. Mohammed & mr. Vaibhav to escalate this case but all three stupids have put me on hold for half an hour and the disconnect my call.
14. I made 10 calls to oyo rooms which charged me almost rs.500/- and i spoke to one of escalation team member mr. Ansari, i am really surprised to listen the way he communicated to me, i really don't know whether he knows the basic etiquettes to speak to customer. Neither was he ready to provide me any tat/sla and he repeating his scirpted part that we will call you back as soon as possible but i didn't receive any call.
15.9 difference oyo customer care executives put me on hold for atleast 15-20 minutes and then disconnected my call.
Since i got such pathetic, third class service from oyo so i have made up my mind not to use oyo services in futher, neither would i recommend anybody to use oyo services and will try my level best to spoil the reputation of oyo brand.

Hi,

I have called customer service number of times to get a solution and it seems no one is there to help.

Background: i did 2 bookings on may 21 for hotel sunny cot in mussorie on same credit card with different ids and on 28 may i notified that my booking has been changed to hotel amar and because of this reason i cancelled both the bookings.

I have received the refund on booking id: urvz4928 for rs 14096/-

I am yet to receive refund for my booking id: dqvl8129. It is ore than 11 days that i have cancelled my booking and refund is due for rs 14096/-

Kindly let me know why my card is not being refunded.

Regards,
Sumit

I had booked a hotel august lake resort pokhra for two days 21 and 22 may 2018. On evening when i reached the hotel the room was full with insects, t. V. Was not working, wifi connection is very poor, no electricity backup, only one bulb is working with inverter without fan. The intercom fascilties was dead. On ordering for dinner we got worst quality of food.in such horrible condition i decided to cancel the booking of 2nd day booked another oyo hotel hotel admire on same place. We were from india and i was in pokhara as a tourist without my mobile network. And due to this reason when i reached my country i talked with your customer care representative in many times to return my one day payment of 22nd may because a person should not be charged two times in same town for same day under same organization oyo. But the result is zero. Many times your representative take me on hold for more than 30 minutes and disconnected. I hope you can understand my problem as a customer and help me. Thanks

Dear sir,
I am very unhappy with your services in both hotel service & customer support service.
I booked hotel for 1 night in lucknow and paid ₹1286/- for classic room & your hotel management gave me 3rd class room like a store room & when i ordered for food they serve me insect in the food & when i complaint they change my food & again served another insects food.
My booking id is cxwn1975.
After all this when i complaint in your customer support they didn't reply.
I talked many times against this problem with mramit, ms gaytri, ms sangeeta, ms sunita & mr rakesh (Manager) but they didn't help me & mr rakesh very rudely disconnected my call.
Thanks for your all support & i will never book hotels in future by you.

Hi,
My parents took a stay at green valley ruma oyo rooms 144471 gurugram. But once we checked in my mother found that the lock was not working because my father was in hurry so he went away and when he came back, discussed same with the staff. But they denied to response. Next day, i went there and asked manager that parents want to stay for one more day then he told us that first u have to pay for broken lock otherwise you have to leave. Meanwhile, during the stay about 10'o clock my father asked for a water bottle they provided water in a bottle which was unclean and smelt which was similar to alcohol.

So, i request you to please take a strict action against these type of hotels which is actually disparaging the brand of oyo.

Hlo team
I registered oyo for some hotel bookings but now i am not interested to book any hotel through oyo.
So i want to delete my oyo account.
But they are not providing any link to delete the oyo account.
I do not want to use oyo rooms to book any hotel rooms.
Please help me regarding this issue.
I shall be very thankful to you for this.

I checked into oyo 11916 varcity plaza;11th cross rd, maruti nagar, 1st stage, btm layout, bangalore.
When i checked in to room #403 on midnight 5th june'18, told the reception there's no malayalam movie channel. Next day again i checked in #301. Then i told mr ranjit gm of this oyo property he told he will activate the malayalam channels in 2 hours... Nothing happened during the entire stay. The manager at reception mr bashid is fine but the other manager from bengal is horrible. He tells the breakfast is served from 8am when asked around 820 am he says it will be served from 8am to 9am. He doesn't understand the requirement of hospitality industry. Two days stay was a nightmare.in one occasion i was stuck up in lift and continued to call the reception some person at the reception arun or varun kept on gossiping... After about 10-15 minutes one waiter opened the lift. The worst part is mr ranjit gm doesnot even respond to the calls... I called around noon 3 oor 4 times he doesnot respond... May be he was shy the malayalam channels were yet to be installed...
For 7th june18 i shifted to varcity abra...
Most intersting part is no manager in the reception share the owner's number to complaint about the gm mr ranjit!!!
Pooooor service... No value of money... How its given 4.6 star i dont understand!!!

There were a lot of problems with the oyo room 13043 sree sai suits, bangalore. Booking id - fnau3029.
1. I booked for 3 people. But no extra mattress was provided. Extra charge was already paid.
2. No complimentary breakfast was provided.
3. Toilet flush was not working.
4. Night lamp was not available.
5. Hot water was not readily available and it wasted our time.
6. Only 1 towel was provided for 3 people.
7. Room service was careless.

I feel cheated with this experience with oyo and it makes me doubtful with my future bookings with oyo. I request refund of the amount for this kind of pathetic and disgusting experience.

Dear sir/ madam,

We have taken follow up from last one month at your customer care no.
But no one can give positive response from your end.
I am highly possessive about oyo hotel booking for next time.
No good service given at your new town area hotel : booking id yeou8472.

My case id no.: 6760490, dated : 12/05/2018.

Kindly give positive feedback.

Regards,

Ajay gopale.

Hello oyo,

This is shivam, i made a booking in one of your property at new delhi (Oyo5270 sam hotel) and dual payment got deducted from my bank account i. E inr 1750/- and 1750/-. I tried calling your customer care but unfortunately there was no response from there.
So please i request you to refund my additional amount of inr 1750. I have attached the screenshot of the payment made to you.

Thanks
Shivam