OYO Rooms Complaints & Reviews

I checked (8-9 june) in oyo home stay 14497 in dharamshala. First of all owner didn't give us utensils as shown in pictures and after many requests they give us utensils and after using them they told my wife to clean the utensils because we didn't order any food from them. And also they are charging more for any item and also force us to order food from them. Please look into the matter its a huge loss of personal respect after paying so much.
Highy disappointed from oyo.
Will escalate the matter on social media.

Amit bhateja
[protected]
Booking id-fngd4761
Hotel location - sidhbari

All oyo aminities are fake which is shown online. Example oyo 8256 amantran resort (Digha, west bengal).

Wi-fi - only at administrative block
Rooms are in wrost condition like "ruin condition"
Washroom like "sarkari bus stand type toilets"

Swimming pool - like pond in a village and hotel staff are there for looting peoples
No alcohol is written but tey allowed people to bring beer "not for family"

"no chapati at day time" because they are giving cause "bengali peoples are not having chapati at day time"

Rooms are smelling & in wrost condition and charging[protected] rupees per day cost
Totally waste of money

Hello all oyo suffering peoples,

Introduction:
I am travel agent based at bhopal, madhya pradesh
Agency name: holiday vatika

Main hindi mein type kr rha hoon taaki sabhi meri baat samajh sake

Issue no. 01: aap sabhi ki tarah mai bhi oyo se pareshaan hoon, mujhe mera 4, 470/- rs. Ka amount refund nahi kiya kareeb ek mahine se zada ho gaya,

Issue no. 02: mere ek guest ko delhi k ek pre booked hotel jo k maine kareeb 2 mahine pehle se book kiya tha usmein check in dene se mana kar diya aur wo guest honeymoon couple tha aur wife k saath hone k karan guest ne behes nhi ki property mein aur chup chaap ek gentleman k tarah doosre property mein chale gae kyonki der raat ho chuki thi aur subah unki flight thi. Doosri property oyo ki he thi
Aur ab oyo bol rha hai k guest ko raat mein he issue raise karna tha ab check out k baad kuch nahi kar sakte.

Is website pe bhi kisika issue solve nahi hone waala hai aisa mujhe prateet ho rha hai, isliye maine ek page banaya hai facebook pe, ek campaign over facebook for this fraud by oyo on this such a big level, please like karein aur share karein ye page sabhi k saaath https://www.facebook.com/oyoisfraud/

Hum sabhi padhe likhe log hai aise oyo k fraud ka shikaaar hoke chup chaap nahi baith sakte

Aap sabhi se nivedan hai krapaya mera saath dein aur sabhi milke apna paisa wapas lenge aur ek dooosro ko bataenge k oyo k fraud se saavdhaan rahe

Aaap sabhi apna apna issue mujhe mail per likhe taaki mai apan sabhi k issue leke offline consumer forum mein dikha sakoon aur case kar saku oyo k upar aur sabhi ka paisa wapas dilwa saku

Mera email id hai: [protected]@gmail.com

I have booked oyo 9721 hotel sr rooms wakad pune hotel via goibibo

When i reached to hotel they provided me the room and at the time of checkout they asked me to pay the bill of 3623

Issue 1: which i paid but they didn't provide me the bill over email or any hardcopy

Issue 2: booking amount showed in goibibo booking id is 2356

Oyo is not paying the difference amount.

Also they generated new booking id under which they charged 3623

It's a clear cheating and fraud case.

I booked 2 oyo room in naintal location booking id ynmv6240 where check in date was 07th june 2018 & check out date was 09th june 2018.
Below mentioned challenges i faced as i made a mistake to book oyo rooms.
1. When i entered to nainital, i spoke to oyo property person davinder to guide me how to reach to property, that guy was feeling sleepy at that time and he guided me the wrong path due to which we had to do acclivity of 3 kms extra & when we complaint for the same he didn't even bother & said that we should have asked somebody about head post office location & he also agreed that he was feeling sleepy that's why could hear me properly
2. We didn't even ask for any tea / coffee but he provided as a complimentary as we have been waiting for our check in but during check out he asked me to pay the bill of rs. 100/- which we didn't even order.
3. As per oyo policy we can do check in between 10 am-12 pm subject to room availability, oyo property guy davinder was ready to provide us room at 9:45 am but he asked to pay rs.2300/- extra for 15 minutes early check in, which i refused to pay.
4. When we entered the room, i shocked to see the room, it was a very pathetic room, very small in size.
5. There was no water in tap, i had to ask staff members atleast 5 times to get water in tap as everything is controlled from outside. They can start and stop any service from outside.
6. No mug was available to take a bath, neither was there any shower.
7. Geyster worked only when we asked staff person to start it.
8. I have never seen such a great tv facility, it provides only 2 channels if you press any other button the tv stopped working & you have to shut the tv down and start it again and it worked only when we asked staff member to set channel on this.
9. If you saw the kitchen of oyo rooms then you could not even think to have anything from there. There was such smell comes from kitchen like it comes from gutter usually and the plates which they use to serve the foods are fallen on floor and they wash those plates near to gutter.
10. I didn't even take a bath due to such pathetic service and during midnight when we reached hotel i found couple of cockroaches on my bed. There was also a rat which roamed around the room and continuously generating weird noise which couldn't let me sleep. Just because my wife & relatives were with me that's why i had to stay there otherwise i would have left that property during midnight.
11. There was no mobile connection at all that's why couldn't contact oyo customer at that time
12. As i couldn't tolerate such first class oyo services i checked out on 08th june instead of 09th june and i went to mall road to speak to oyo customer service where i interacted mr. Abdul & mr. Bittoo sharma to assist me in such situation but both the guys put me on hold for 15 minutes each time and then put me on mute and then disconnected the call.
13. Somehow i managed to arrange a room in nainital without oyo assistance and today i spoke to mr. Ayub, mr. Mohammed & mr. Vaibhav to escalate this case but all three stupids have put me on hold for half an hour and the disconnect my call.
14. I made 10 calls to oyo rooms which charged me almost rs.500/- and i spoke to one of escalation team member mr. Ansari, i am really surprised to listen the way he communicated to me, i really don't know whether he knows the basic etiquettes to speak to customer. Neither was he ready to provide me any tat/sla and he repeating his scirpted part that we will call you back as soon as possible but i didn't receive any call.
15.9 difference oyo customer care executives put me on hold for atleast 15-20 minutes and then disconnected my call.
Since i got such pathetic, third class service from oyo so i have made up my mind not to use oyo services in futher, neither would i recommend anybody to use oyo services and will try my level best to spoil the reputation of oyo brand.

Hi,

I have called customer service number of times to get a solution and it seems no one is there to help.

Background: i did 2 bookings on may 21 for hotel sunny cot in mussorie on same credit card with different ids and on 28 may i notified that my booking has been changed to hotel amar and because of this reason i cancelled both the bookings.

I have received the refund on booking id: urvz4928 for rs 14096/-

I am yet to receive refund for my booking id: dqvl8129. It is ore than 11 days that i have cancelled my booking and refund is due for rs 14096/-

Kindly let me know why my card is not being refunded.

Regards,
Sumit

I had booked a hotel august lake resort pokhra for two days 21 and 22 may 2018. On evening when i reached the hotel the room was full with insects, t. V. Was not working, wifi connection is very poor, no electricity backup, only one bulb is working with inverter without fan. The intercom fascilties was dead. On ordering for dinner we got worst quality of food.in such horrible condition i decided to cancel the booking of 2nd day booked another oyo hotel hotel admire on same place. We were from india and i was in pokhara as a tourist without my mobile network. And due to this reason when i reached my country i talked with your customer care representative in many times to return my one day payment of 22nd may because a person should not be charged two times in same town for same day under same organization oyo. But the result is zero. Many times your representative take me on hold for more than 30 minutes and disconnected. I hope you can understand my problem as a customer and help me. Thanks

Dear sir,
I am very unhappy with your services in both hotel service & customer support service.
I booked hotel for 1 night in lucknow and paid ₹1286/- for classic room & your hotel management gave me 3rd class room like a store room & when i ordered for food they serve me insect in the food & when i complaint they change my food & again served another insects food.
My booking id is cxwn1975.
After all this when i complaint in your customer support they didn't reply.
I talked many times against this problem with mramit, ms gaytri, ms sangeeta, ms sunita & mr rakesh (Manager) but they didn't help me & mr rakesh very rudely disconnected my call.
Thanks for your all support & i will never book hotels in future by you.

Hi,
My parents took a stay at green valley ruma oyo rooms 144471 gurugram. But once we checked in my mother found that the lock was not working because my father was in hurry so he went away and when he came back, discussed same with the staff. But they denied to response. Next day, i went there and asked manager that parents want to stay for one more day then he told us that first u have to pay for broken lock otherwise you have to leave. Meanwhile, during the stay about 10'o clock my father asked for a water bottle they provided water in a bottle which was unclean and smelt which was similar to alcohol.

So, i request you to please take a strict action against these type of hotels which is actually disparaging the brand of oyo.

Hlo team
I registered oyo for some hotel bookings but now i am not interested to book any hotel through oyo.
So i want to delete my oyo account.
But they are not providing any link to delete the oyo account.
I do not want to use oyo rooms to book any hotel rooms.
Please help me regarding this issue.
I shall be very thankful to you for this.

I checked into oyo 11916 varcity plaza;11th cross rd, maruti nagar, 1st stage, btm layout, bangalore.
When i checked in to room #403 on midnight 5th june'18, told the reception there's no malayalam movie channel. Next day again i checked in #301. Then i told mr ranjit gm of this oyo property he told he will activate the malayalam channels in 2 hours... Nothing happened during the entire stay. The manager at reception mr bashid is fine but the other manager from bengal is horrible. He tells the breakfast is served from 8am when asked around 820 am he says it will be served from 8am to 9am. He doesn't understand the requirement of hospitality industry. Two days stay was a nightmare.in one occasion i was stuck up in lift and continued to call the reception some person at the reception arun or varun kept on gossiping... After about 10-15 minutes one waiter opened the lift. The worst part is mr ranjit gm doesnot even respond to the calls... I called around noon 3 oor 4 times he doesnot respond... May be he was shy the malayalam channels were yet to be installed...
For 7th june18 i shifted to varcity abra...
Most intersting part is no manager in the reception share the owner's number to complaint about the gm mr ranjit!!!
Pooooor service... No value of money... How its given 4.6 star i dont understand!!!

There were a lot of problems with the oyo room 13043 sree sai suits, bangalore. Booking id - fnau3029.
1. I booked for 3 people. But no extra mattress was provided. Extra charge was already paid.
2. No complimentary breakfast was provided.
3. Toilet flush was not working.
4. Night lamp was not available.
5. Hot water was not readily available and it wasted our time.
6. Only 1 towel was provided for 3 people.
7. Room service was careless.

I feel cheated with this experience with oyo and it makes me doubtful with my future bookings with oyo. I request refund of the amount for this kind of pathetic and disgusting experience.

Dear sir/ madam,

We have taken follow up from last one month at your customer care no.
But no one can give positive response from your end.
I am highly possessive about oyo hotel booking for next time.
No good service given at your new town area hotel : booking id yeou8472.

My case id no.: 6760490, dated : 12/05/2018.

Kindly give positive feedback.

Regards,

Ajay gopale.

Hello oyo,

This is shivam, i made a booking in one of your property at new delhi (Oyo5270 sam hotel) and dual payment got deducted from my bank account i. E inr 1750/- and 1750/-. I tried calling your customer care but unfortunately there was no response from there.
So please i request you to refund my additional amount of inr 1750. I have attached the screenshot of the payment made to you.

Thanks
Shivam

Dear oyo team,

Ref: booking id sdbm7893 and dmjo4385

I am an unfortunate oyo customer, who used oyo for the first time to book a room in bangalore from 6th jun to 7th jun.

6th morning when we arrived at bangalore airport, we called the customer care of oyo to request for an early check-in for just one hour. After a long verification and explaining all the matters, the customer care representative assured me that, early check-in is not a problem and it is complementary from oyo.

When we arrived at the hotel at 11am, (Is that a hotel? No. It is a den) they informed me that, our check-in time is 12noon! I told them that, oyo already confirmed my early check-in, but they said, it is not informed to them. We had to wait more than 45 minutes, and we were lucky to check-in at 11:55! (Wow! That’s 5 minutes early). Our room is on the second floor and there was no elevator. I called the customer service of oyo three times to report all these matters, however their response was very unprofessional. The lady on the phone told me that, my check-in time is at 12 noon! I asked, how your colleague confirmed the early check-in? No proper answer. The i complained about the elevator problem, for which she said it is not in the amenities as per the itinerary! Come on…. Are you joking? Elevator to the second floor is an amenity? I think you should appoint professionals to handle your customers. Apart from that…

1. No internet! Wifi is there, but not able to connect. Complained many times, no solution.

2. No tv!! Complained. No credit balance in their satellite tv account.

3. Ceiling fan is at maximum speed. The regulator is not working. Complained. No solution.

4. Room is not as seen in the photo, and the bathroom is not clean.

5. Heavy maintenance is happening in this building, hence dust everywhere. They should close-down the property during the maintenance.

Many more to say, but this is enough.

Best regards,

Justin pereira

Dear oyo team,

Kindly note that recently i have done the booking (Booking id - fyez3862) to oyo 4169, check in date - 1st of june.2018,

I reached their around 7:30 am on 1st june and request for early check - in. They asked for early check-in charges which is 40% of the total of booking amount and all the amount (Early check-in + tariff amount) in advance, i pay the entire amount their and then only (Later on i came to know that it should 30% instead of 40%)... I did not claim any amount from the hotel

Over and above the owner of the property (Sumit), when i request him to give the slip of early check-in... He upfront, denied to provide the room and slip as well and said to speak with oyo. He will give not provide the room, (I am having audio recording of the same, will provide on demand), at that time i was feeling helpless and feeling bad as my family was there. This was
Worst experience i have ever had.

Sumit (Owner) also said that he will break the contract with oyo and do not want to continue any more.

Such incident really hurt me a lot, i believe oyo is equally responsible for such insult as they do not do the quality check of such property who is insulting oyo customers.

Note : we do have corporate tie-up with oyo and such experience does not create good impression.

My company details
Wonderchef home appliances private ltd.
Mumbai

Pls revert,
Anmol kaushik
Mob: [protected]

I booked a room in ajmer sharif in sacheti yatri niwas based on the oyo rooms ratings, i booked it at 1 june. I check in into hotel in midnight and the room was messy and some cigarette ash was on ground and pillow.
And i complaint about this to receptionist and he missbehaved and said “ye le paise or kahi or dekh le room ek raat k liye”. And i don’t know what he said with his wordings.

I was shocked. I was with my fiance and this behaves was very shockable for me and my fiancé.
We take cash from receptionist and go for searching another hotel at midnight.
I was very scared at that time, it was very disappointing me.
And suddenly i found a auto and give him 500rs to search a better hotel for us near dargah shareef.

Very very very poor service with oyo.
Don’t book the hotels on the basis of oyo ratings.

It’s better to book a hotel from make my trip and goibibo.

Please take a look at my complaint so that in future no one is getting scared.

I have no words to say my worst experience. It was much bigger than worst condition.

I had a booking id pqij7913 in hotel moon premium but they denied the check-in just because one of our id was from haldwani. But as i remember that oyo mentioned that id should be different than nainital city. So even having both id's out of nainital city they denied us to check in. They also don't know how to treat a customer. They also had a problem with my booking tariff as it was low. As far as i know that if i've made a booking then they don't have any right to question my booking tariff as it was a successful booking even though the booking was made through another portal. I sincerely ask oyo to take action against the hotel as this was not at all fair i think. Till now i thought that oyo hotels are very good but this event has made me to think again for my future bookings

I booked a hotel in shimla which was a homestay in bhattakufer and then my stay was shifted to someother homestay of name home cuddle view. I arrived in shimla at 1:00 am and was not able to find the homestay and called oyo from 1-4 am nobody provided the assistance or called nor i was able to find the home stay. I searched from 1-5 am and still wasn't able to find it, even locals weren't able to find the address. I spend my night on the road. Oyo is unapologetic about it and i want my refund. There is cheating and harassment of highest quality. They are not refunding my money

My booking id is kwyn3845,
My stay at oyo room was pathetic.
The ac was not working, the flush wasn't working, there was no hair dryer even though it was mentioned in your services description.
I had to go to the reception personally by my self as no-one picked up the call every single time i called.
Most pathetic service i have ever received.