OYO Rooms Complaints & Reviews

Due to security reasons since the property was quite unsafe, we had to call local cops to escort us from the property till highway on the date of booking. Oyo customer service was called immediately on the issue. They assured to provide us an alternative property arranged. Case id nos. 6062480, 6092539, 6062518, 6063632. Oyo did not take care & left my entire family suffer. An fir has been logged & i will take it up at the consumer forum for this harassment if refund is not initiated by oyo on receipt of this complaint.

Dear oyo team,

This is mukund gandhi & julie mukund gandhi & our registered mobile nos. Are [protected] - [protected].

Followings are case id

6046378
6051106

This is to inform you that we had a booking at your trivandrum property no oyo 2079 near medical college trivandrum for one day i. E. On 29th may to 30th may 2018. We liked it & extended our stay over there another 2 days. After days we left the place & went for our sothern family trip at rameshwaram - kanyakumari - poovar island & back to trivandrum & made a booking at oyo 20011 silverkey poundukadavu, trivandrum for 5th may to 6th may 2018.

We reached the said property (Oyo 200110 - booking id thoa5843) at 5.00 p. M. With my family 2 + 2 children. I got the entry into the premises after 45 to 50 minutes due to no sign board of oyo was there & there were only 2 care taker people were there to get down & get checked in after so long waiting. After getting checked in came to know that there were no water supply to the premises since morning & we had get freshen with our bisleri packaged drinking water & immediate checked out after an hour or so. Despite our calls made at various nos. (Followed at generel manager lt. Cdr. Gk balaji [protected] didnt picked up / mr. Ayub khan - patrol manager [protected] didn't picked up / mr. Suresh nair agm [protected] didn't # up) for the said property. Immediate after 10 minutes got call from mr. Suresh nair inforemed him about the situation & he apologize for the same & said he was at that time chennai & will inform to mr. Shankar trivandrum incharge of oyo rooms with no. [protected] (Time 6.56pm). Even mr. Shankar or sharad not sure about the name was not give us proper assistance & roudly replied give me half an hours time will revert you but didn't reverted till time & date. Even i myself & mr. Suresh nair tried so many times he didn't picked up phone call. We had checked out the rooms in hour in bad impression of oyo. Even i got call from mr. Ayub lhan ther was missed call & explain with about the situation & told give me some time will revert you till time & date no revert.

I am helpless with my family in different city depending on oyo this type of service & hospitality was not expected from oyo (Founder mr. Ritesh agarwal more than 1000 crores of company into an indian hospitality service and budget hotel network)

Matter doesn't end here we are now searching another property & i think more than 20 to 25 times caaled at customer care no. [protected] call center no. Every time we have to repeat the same story& got the answer stay in connection will transferred to you guest assistance department. Around 10.20 igot call from miss surabhi rom call center no. & apologize for the same & firstly she said sorry about this & offer me next time you will get 50% discount on your next booking. What a fooooolishness as i'm with my family searching for better property in different states at 10.30 pm late night. Despite of giving another accommodation she is offering with me n discounts. After shouting (Obviously) she agreed & assured with with new booking in and around.in meantime fortunately i have no. Of oyo 2079 property manager no with me mr. Bimal & booked on my behalf for 2 rooms. Till 11.15 no call from even surbhi (So called sales manager). I tired no [protected] got connected with mr. Karan (So called guest assistance). Spoke with with surbhi & with mr. Karan rooms are not available at oyo rooms 2079 property showing online is full. With the help of mr. Bimal oyo 2079 propery manager get checked in around 11.45 pm..

Morning around 7.20am got call from from mr. Pradip (So called guest assistance manager from oyo) same story repeated & gave hive my another booking id fcit5304 done through mr. Bimal on my behalf & conversation was going on with mr. Pradip that miss surabhi has assured that this payment will bear by oyo. We checked out the property morning 8.00 o'clock in the morning as we have to cached the train netravathi form trivandrum to mumbai at 9.45 am.

Oyo 2079 property manage mr. Bimal said till morning we didn't get any payment confirmation from oyo & i had made the payment of rs. 3108/- & took cab & reached finally to the trivandrumm central station.

Now you oyo team please advice me how can i refer any one else as i had a thrilling experience with oyo.

Waiting for positive response from the team & concern department with my reimbursement of not only of rs. 3108/- but from evening 5.00pm to morning 8.00am with my family with having roam around in the night for stay & food. How even next generation will believe or kept trust on oyo.

Waiting for reply.

Hello
I stayed in oyo 7120 madeleine inn in fort kochi from march 31st-april 1. I lost a gold earring in the property and called them up to find it. They found the earring and i couldn't collect it in the next week as i had some work. I called them to say this but since then i wasn't able to contact them since they disconnected their phone. I kept on trying and even went to the property twice and they weren't there. Its been more than a month. I even complained in oyo customer care and their response was cold and lethargic. Please help me. That earring has emotional values.

On 6th May 2018, I visited Pune for meeting with clients and around 2PM I had booked a room through OYORooms.com in Silver Crest Hotel in Viman Nagar, Pune, Maharashtra and made the payment online of Rs. 1557/-. But when I reached the hotel, a person refused to provide us the room saying that my wife's name is not matching with me as in her ID card my name has to be there and asked me to cancel the booking and mentioned that we will get the refund after the cancellation.

If this was the case then it has to mentioned that we should carry our marriage certificate or some proof of marriage.

Now these days people don't change there surname that doesn't mean we don't get the room.

Therefore, I request that my money for the booking has to be refunded.

Thanking in anticipation.

Sir, On 27-28 April, 2018 I availed OYO 9602 near Railway Station, Amritsar services to stay for my family. Inadvertently, I left my I-Card (Ministry of HOme Affairs, Govt. of India) in the hotel. I gave call to the hotel owner Mr. Akshay Sarpal. He confirmed for my inadvertently left I-Card and assured to send it by courrier. After talking with Mr. Akshay 4-5 times where he assured me everytime to return my I-Card but in vain. Then i make a complaint to your OYO customer care No.[protected]. Complaint Case I.D.No. is 5997107 dated 3.5.2018 and your executive also assured me for return of my I-Card. Today I again talked with you executive, she didnot give my any satisfactory reply. Please help me to return my I-Card to avoid any misuse as its very important for me.

I navneet joshi contact number [protected]. Had booked hotel in oyo in galaxy residency with booking id jmwf1743.in chattarpur but your customer care service department are saying we will not refund your amount as i have booked on 6th of may in 8 in the evening and i had cancel in 8.05pm coz of my mistake i want my 856 rooms return within 2 working days otherwise i will mail to head office or consumer court.
Regards
Navneet

Booking id - kzvj4716

I checked in at 7:00 pm on the booking date and hotel desk informed that oyo rooms in this property are non-ac. I agreed to them since ac is not mentioned in the oyo property page. Then comes the next shock that the hotel desk informed that only 1 non-ac room is available and the other room is ac and i have to pay 400 rs. Extra. Then started the "awesome oyo customer support experience".

1. Called oyo captain through app thrice. No response.

2. Called oyo customer care and explained the situation. Got a response that will receive a call back in 15 mins.

3. No response. Called cus care again. Same response.

4. 45 mins passed by. Called again. Same response.

Spoke to three different executives and they in turn called the hotel and the hotel clearly didn't agree to anything and executives are helpless.

I was starting to lose patience and then requested the hotel desk to provide any oyo local person contact number. The hotel dialed the same oyo captain and miraculously he picked the call at first ring. Hold on, here comes the funny part.

The oyo captain told in a rudest possible way that, i should either take the ac rooms and should not turn on ac (Mind you that the room is a 8x8 cellar without any ventilation, no windows) or pay additional money and use goddamn ac. "if you are not agreeing to both, contact the customer care, let them do whatever they can."

For a moment i was wondering whether this gentle man is for customers or for hotel.

Now that this is clear that the oyo support is helpless. Fast forward, after an hour and half, the hotel staf[censored]nderstood the ordeal and offered us the rooms without asking any money and solved the issue within themselves.

Now coming back to my questions,

1. Isn't it a world wide general policy that if the booked rooms are not available, the booking agent should upgrade for free?

2. Is the oyo captains colluding with the hotel staff and extort money from guests?

3. Since when oyo started selling non-ac rooms with no ventilation?

We are three friends who frequently travels across and this is the first time we chose oyo and we were made to wait in reception for more than an hour, demanded extra money and bullied by the oyo staff.

Give me one good reason, why should we chose oyo ever again?

Dear sir

The airconditioned stopped at night around 2pm. The manager said, they stopped for all the rooms in 2nd floor as there is a snag. Till now not rectified and they promised electrician will come.
Why not compensate this stay from oyo to maintain their reputation. I am a senior citizen.
I am continuously using oyo.
Dhanasekaran
[protected]

Booking id: qshm6932
Check-in - 5th may'18
Check-out - 6th may'18
Total payment to be made - rs. 1580
Had booked the room and received the confirmation on reaching the hotel the property owner stated that rooms are not available, contacted oyo help desk for more than 2 hrs they did not provide any alternate accomodation, instead asked me to find it myself at 1.00 am. I was disconnected 3 times from customer service. They informed me that there supervisor will get back to me and i did not receive any call. I am stranded and no hotels are available or cabs at this point..

I am very disappointed with the oyo services. Actually i booked a hotel and after reaching hotel we payed the money and by mistake my younger sister made cancellation and they showed check out. We talked to the oyo staff to refund our money or provide a room for us but what they did they didn't even refunded my money.
This is really bad. I want my money back.

I have booked a room on 1st of may at indore & checked out on same day.
After that hotel staff told me that tax invoice will be provide by oyo itself.
Since than today is 4th day i am continuously calling to oyo customer care, but not getting proper response also not getting any solution.
Taking with senior manager's at oyo, but they also not able to provide tax invoice and even they don;t have any information about timeline when it will resolve.

Daily i am calling, after long holds on call their answer remain only "sorry"

Some one can please advise where i should go?

Some time during transferring of calls they use to connect my call to other custmer's. Which is very irritating. I had very bad experience with oyo & customer care staff also.

I had talked many of them, swati, aamir, muskan, amit etc...

I have booked room on may 3rd may 4th
I given checking time is 9pm on 3rd may
Iand i checked on 4th may 12:00 the hotel staff say ur check out time is over and pay one more day i payed the amount. I only stayed 15 hours then the amount of next day is payed the time period the old booking is not complete on the 4th may i checked out at 10:00 pm. I stay only 25 hours they pay two days rent. Iwant to return my may 4th to may 5th booking amount because i leaved the hotel may 4th 10pm so complete 24 hours and 1 hours they take 2 day price
I want refund cash for last one day
3rd may to 4th may booking id - htldvdp6aj
4th may to 5th may booking id - htlk3dsvc2
I didnt stay for the 4th may to 5th may booking only one hour
The amount for one hour deducted and balance amount credited to my account

I have paid rs.6190 through paytm to oyo app on 21.04.2018 to book hotel in kolkata. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to...

Sir it has come to my notice that somebody booked a room in the name of pratik sehgal at hoteldaffodils oyo11403 through my number also showing in my app for one month 01/04/2018 to 30/04/2018.today I received the feedback call thats why i enquired. So kindly look into this matter may be it's a typing error in mobile number or somebody has misused my number. So s resolve this issue aur I will complaint to cyber crime cell regarding this.how can somebody booked through my number without otp.

I would like to draw your kind attention towards our personal experience we had during our honeymoon package pkg-hqjn6059. All trip was normal but experience of neil island situated vacation village was very bad i will share that in points;
1. No intercom facility, a person has to go to reception for any service required.
2. Bathroom had ventilation but no window neither proper glass for privacy of bathroom was there, only steel net was attached which was tempered from one side so that one can easily put his mobile through that space.
3. Staff behaviour was not good except havelock which was not expected.
4. Door of the room they provided had so many cracks on it, one can easily peep inside. As we are on honemoon we need privacy.
5. Curtains of the windows was not proper as per size of windows a large uncovered space was present which was not tolerable for privacy.
5. Room has so many spider web which was not a good in aspect of cleaniness.

*breakfast standard was very low in all hotel/resort except blue bird havelock..

This is all about our experience we had after taking a premium package from your company thank god we had not taken budgeted package, otherwise it was most blunder thing that could happen on honeymoon. I am sharing some pics of that room so that you can take some action so that another couple doesn’t experience that crap thing.

Complaint for booking id - vmpe9240

The staff was as rude as a dog. The room was pathetic not at all as shown in the image. Electrical wiring were ripped off, bed sheets were soiled and smelly, such a pathetic room and service. Breakfast was so bad that we had to go leave it and go out to have breakfast as manager was yelling ‘khana hai to khao’. Worst experience with oyo rooms.
Moreover manager cheated me in telling you will get an otp for checkout and rated 5 himself, i was not given an option to send feedback after that. This is one great dadagiri happening there. Every customer i saw in lobby were arguing with him for service. If this is the standard of oyo rooms it’s better we make a different choice. My holiday was just spoilt because of oyo and there amazingly rude managers.
I definitely want a refund and action on the hotel.

I have booked a oyo Flagship 463 Banjarahills, Hyderabad on March 28th then i extended my stay for next day March 29th. While checking out from hotel...i have given my HDFC Debit card for swiping amount 1186, but 25700 was deducted from my account.. I have attached bank statement, hdfc sms, slip generated by swiping machine. Later i have paid again 1186 amount, the guy in reception said its not an issue i will gety money back in 2 days..then i left the hotel.

Each and every other day i have been calling your cutomer care ...evaryvtime you guys give new case ids..but there is zero progress on my issue..

The property manager not even responding properly on this issue, he just said he can not do any thing, i have to speak with oyo cc.

25700 is huge money for me and i am wasting my time every day calling you guys and hold on calls for hours. Please escalte this issue with concerned team and get me myoney back..

Had a booking of two rooms at 7337 sai leela on 24th march .
had confirmed at about 1200 on 24/03/18 to oyo that I will reach the destination in late evening around 8-9 so pse keep my reservation
but when I reached the hotel abt 9 in the evening with my family consisting aged parents and small kid there was no rooms, available there
wen contacted oyo the reply was that the reservation was cancelled as the oyo team had contacted me sometime in the evening and on not receiving the call they cancelled the reservation
this is very unprofessional
wen i had already confirmed about my reaching late in the evening and also that i may not be able to take calls later y did they cancelled my booking
Me and my family had to face so much of problem because of this
then they arranged another hotel hotel Rock bay which was higher in cost
but they did not adjust the cost and i had to suffer at that end also
the customer care team just went silent after promising to call back in seconds

At such state of panic the customer care team is of no help at all
wen asked to speak to some senior they just put the call on hold for hours
This kind of attitude and dealing is very unprofessional and unethical
in 2016 too i had a similar kind of problem at port blair
Oyo has a reputation but needs to maintain it
I want refund of the amount which i had to pay more for no fault of mine at rockbay

They charged me for ac rooms amd gave me non ac rooms and after calling 4 5 times and at last speaking to the senior which was so rude name was smthing yogesh nahar said that i wont get any refund on the property i am so disappointed with the service will ask every 1 in my surroundings to delete the app and not book from oyo because the cheat like this and the seniors are very rude
I know this wont effect you so much but will atleast do what i can do from my side by registing a complain in consumer court so that at least you dont cheat like this to all

I booked oyo 8936 near wtp mall named hotel royal park from 29 arpil 2018 to 30 arpil 2018. It was the worst experience with oyo.
They didnt checked me in till 12:30.
There ac was not working
Was not ready to provide me another room even after problems
Water was scarce
No proper bathrooms
Small tv
I asked for water and they bought it after an hour

I asked for special thali and it took them nearly 2 hours to bring that stating that they prepare all things fresh
Admist all they didnt provide key to my rooms and told me to leave it open when i go out. This is how there security goes.
I asked them for room change but they dont have another clean room to move me.
I urgue oyo to remove it from there partner hotels its very bad.
And happens with all persons who check in there.

While check in a person told me same thing but i didnt heed his advice and now i regret that