OYO Rooms Complaints & Reviews

This was the worst hotel experience i ever had. Rooms were dirty and in pathetic condition. It looked like no body stayed there for a long time. We had booked two rooms and both were stinking and covered with fungus. Even though hotel was empty front office kept lying hotel was fully booked. Relentless pleading got us fresh rooms which had dirty linen. All this for a very exorbitantly priced room.

We asked for room freshener to make them bearable without any response. We had to light agarbathis to breathe. Rest rooms had flushes which sounded like an airplane taking off everytime you flushed. It was was as if you were watching a horror movie sitting on the cammode. Didnt realise worse was yet to come.in place of bath towels floor mats were kept.

We had to check out the second day and we had informed the front office at the time of check in that, we would be checking out late. One hour delay in checking out costed us a extra day tariff for both the rooms. Manager was very un professional and didnt even adhere to our request for a 50% discount for the second day's charge even though we over stayed by 1 hour.

I would never step into this place. Nor do i recommend any one even stepping into this place forget staying.

I stayed in oyo3090 with booking id sqbe3715 in nilachal house, delhi for two days 12.12.2017 to 14.12.2017. It is highly regretted that in spite of my many requests you are not sending me gst bill receipt for the payment of rs. 4129/- paid by me. The bill receipt must contain bill/receipt number, date and gst amount, and total amount. Whreas you have sent me receipt without number and gst and not even responding.
R. G. Sharma
[protected]

Oyo advisors did not communicate at all after finalising the package of kerala.
Customer care was just arranging call back and no body called.
Oyo rooms were pathetic and we had to change 2 rooms in munnar & room is also not good at kocchi. All the hotels provided far away from the town.
Vehicle driver is not good in character and his behavior is also not good. I faces many problem in my honeymoon package.
Staff of oyo restaurant did not know any laguage to communicate.
Nobody came to take any feedback... I never suggested any one to a package from oyo.

I was not sure while booking rooms via oyo as i heard that services are not good but then its said seeing is believing and i gave a chance and yes you very successful in disappointing me with all the services from head to toe.

I made the booking for oyo flagship nanital for 2 night at 5606 inr - which is way too much for the rooms which are worst than dharmshaala at this huge price and off season.

I got the room which has no lights and its fluctuating and more over no hot water running in winter season.

We went out and asked for change in room so that once we be back we would get a new room which didn't happen and then after few struggle we got a room with no curtains and then again spending an hour we got a manageable room.

Second, breakfast is complimentary which mean only one person can eat and other person would watch the person eating which is not clear at website as you only give a portion which i would request you should not give because quality was pathetic.

Third, the same room was given to a person at 1200 inr which further cut down to 1000 inr so oyo cheats and i feel cheated as you charged me the double the amount and i would not leave any stone unturned to make you famous.

Fourth, i asked for hot water bottle and instead of getting in a kettle, i got the water in plastic bottle. There were no towels, no toilet papers and no glasses in the room and i paid 5606 inr for this horrible service and moreover oyo cheats there client as 2803 which i paid vs 1200/1000 inr makes a whole lot of difference.

I need a compensation for the overcharges money for pathetic service. Any consumer won't mind paying but service does matter and its our right.

Booking updated - oyo flagship 161 nainital, booking no. Fzkp3974

Oyo advisors did not communicate at all after finalising the package of munnar and alleppey.
Customer care was just arranging call back and no body called.
Flights were hell. Transit flight from pune to bangalore and than from bangalore to kochi were booked with a halt of 4 hours in bangalore where we have direct flights cheaper to the ones which we were given.
Same for return.
Oyo rooms were pathetic and we had to change 3 rooms in munnar and still a shabby room.
Staff of oyo restaurant did not know any laguage to communicate.
Nobody came to take any feedback about there service so that we can ask for improvement
My only advise is never take oyo packages, it is a big trouble.
We have just come out from a flight which was directly landing pune just because the oyo has given a halt of 4 hours in the package in banglore and now we will again board another flight to pune.
Oyo service is #..
Never go for oyo

Date of incident:[protected] between 7:00 pm to 8:00 pm
Customer name : neeraj singh
Booking id: oauj1934
Customer number : [protected]
Issue are: during stay (Checking date[protected] checking out date[protected] early morning 4:00 am) at oyo 3519 hotel garden inn sbi builiding godowlia varanasi misbehaved by reception person reason is that when we was coming to tour destination, unlocked the my room but by mistake room key leave on the door. When again going to another destination found key is missing. We call to reception to inform issues and getting some help & demand to duplicate key to lock room but with respect to help demanding penaulty charge for duplicate key is inr 1000/- extra. And say to apko abhi payment kr dijiye nhi to subah subah apko checkout krna h. Hm nhi chahte ki apka morning kharab ho. And today time of checking out 4;00 am, we are paid penaulty charge 300/- after unethical behaviour to receptist at hotel.

We are want to desirable resolution of our complaint as a refund my amount as resolve the issue.

With reference to my booking id cgfy 2109 dated 20.11.2017, to reside from 24th to 26th november, 2017, this is to inform you that due to some unavoidable circumstances i was not check in at your oyo 2222 hotel bhumi. I have check out at 12.45 p. M on 24th due to their behavior. I have complain to your authority but neither they responding not replying properly. Ultimately i have gone to another hotels to reside with my family. I have requested to refund my booking amount but they are not responded. Now again i am requesting you kindly refund my booking amount otherwise i will never book your oyo further.

Dear team
Yesterday i have checkout from booking checked-out - oyo 6648 hotel royal residency : booking no.: hfow7329 bi-mistaken i have forgotten my lather jacket in hotel room no 306 in that pocket some important papers also. I am trying to call hotel from morning to now more than 20 times but they are not giving proper response. Please do nedfull i will collect my jacket from and pay compensation amount to hotel staff who found that jacket
Waiting a +ve and quick response toward your side.
Aditya dhaka
[protected]
[protected]
Er. [protected]@gmail.com

Even after so many follow up i am still facing wi-fi problem, the signal strength is too weak to get the connection here in my room. I requested hotel staffs and customer officer hitesh over the phone, but all in vain. This is my first oyo rooms booking and 2nd day in this hotel and may be the last as well.
Please let me know the criteria to meet flagship expectation. You people can’t provide a basic amenity to customers how do you expect your business to grow!!
Booking details :
Booking number : eskp4526
Name: kaustav chakraborty

Package id
Pkg-aukh4658

I booked my tickets on 5th november 2017 for 29 dec - 2 jan goa holiday package for the same i credited the amount of 8600 rs. For4 nights

I got the confirmation on phone that hotel will be booked as oyo has received payment.

Booking got on hold because your executive couldn't book the desired hotel as promised.

For the same refund initiated by oyo, it is been almost a month no amount has got credited in my account.

Pathetic customer care i faced (Shubham verma especially)

So many followups - no reply

Unable to produce reference number from account department.

Package id
Pkg-aukh4658
4 guests, 2 rooms

Hi oyo team,
Last week i have been to ooty and stayed in your fablestay. But really its an inconvenient stuff staying there because of the rude staff. Also my girl friend been sexually harassed by mr. Thomas where he drunked and threatened me too as we dont know anyone in ooty. Tjis is not at all fair. Usually wherever i go outstation i used to book it vio oyo only. But this is the first time myself facing these kind of cheap attitude from the people. If tjis gonna happen again i will lodge a police complaint. For my safety im mot sharing my name and number. Thank u

Absolutely crap. There are a lot of fraudulent activities conducted by mr. Samarjeet singh, the local area manager for ranchi. I had booked 3 rooms across 3 days at ranchi for my guests. The booking was done in july and the stay was supposed to be in november. However when i reached the hotel, mantri residency, i was denied check-in. On enquiry, i was told that the local area manger, mr. Samarjeet singh instructs them to take advance bookings and when the booking date comes and the demand is high, oyo raises the price of the room and a current booking is taken. All my bookings were cancelled without any information. It was a marriage function at my home and it put such a bad impression with my guests that it is beyond your understanding. I was in a completely false position and was ashamed in front of my guests. I will make sure that i will pass on this message to the largest audience possible so that they can be saved of this fraud.
Screenshot of one of the booking is attached.

I booked two oyo room in hotel mount view kodaikanal from 30th nov to 1st december 2017. When i reached to hotel at 2245 hrs then hotel was locked from inside & i tried contacting on counter but nobody replied. I tried banging door. Finally after 40 minutes i was fully wet in rain & then i took room in hotel kodaikanal international in front of hotel mount view.
Please return my money & what about my waiting with family & problem in rain.
Lakhan lal meena
[protected]@yahoo.co.in
[protected]

We did not find the room upto the expectations as per the charges during our stay in Rameshwaram on 9-10th Nov and also room was cancelled. Room was booked for two days, but we cancelled it after seeing the rooms. Cancellation was done for the second day as we reached there at 12am.

We went for another hotel in the same location in the late night. It was very unpleasant to book the room through OYO. We are not satisfied with the services.

Hotel name- MCM towers

We just few days back booked a kerla package from you. Our booking reference no - pkg-mjqt8657.

In your hotel details you offered us hotel sea rock in kovalam. I stayed in this hotel on 30th sep to 2 oct 2017 for two days with my family and taken two room. I never seen such a worst dirty hotel in my life. Hotel alloted me room no - 213 and 214. Its our two horrible night and lost our all holiday enjoyments -

1.in room no -213, drainage water coming via toilets. I already sent you all photographs time to time. Drainage pipe linkage and all floor of room with water, with dirty smell.

2. Both room was smelt of damp. Entire room stinks with urine smell.

3. No towel and no door mates.

4. No t. V in room no-214. No working shower in room.

5. Very dirty curtain in window and dirty bed sheets and pillows covers.

6. Breakfast food quality is also very poor.

7. Attitude of hotel manager and staff is very very rude. Manager told me you booked room for lower category, and what type of facility you want from us in 1500/- per day room. Talk to your vendor.

With this mail, i am sending you some photographs. I was complaint you many times in this two days but you never taken any effort to change my room. I was complained you, and you give me justification that hotel manager telling due to heavy rain this problem of water is coming, this totally wrong statement, water is coming in room is drainage water. I lost all my trip memories from this hotel. Most disgusting hotel in the whole trip.

We are having more than 50 photographs.

Please look in to the matter and reply me as soon as possible. We sent e-mail to mr vikas tiwari and taken follow-up many times, but no result.

Dear team,

This is in regard to a booking done for cotts villa, vasant kunj for check-in on 25th nov and check out on 26th nov. I had a very unsatisfactory experience and communicated all the facts to the customer care on the same day as the check-in. After having multiple conversations with your customer care, i was told that we will validate your experience with the hotel.

I had checked in to the hotel at 2:30 pm on 25th. The hotel was getting renovated and we had been not about this fact prior to our booking. We were told to make the payment as soon as we arrived into the hotel and then showed a room on the 1st floor - room 206. This room was full of smoke and then after 10 mins of argument, we were shifted to room 205. This room was not at all the same which was displayed on the oyo application. After having booked a room for inr 4395 (Which i got at a 50% discount after mrp being mentioned as inr 8790), i got pathetic service; nobody picked up the line for room service and had to convey my message through the reception every time i requested for something. Besides there was loud music being played in the adjacent room, which could be heard loud and clear. I had multiple experiences like this after which we decided to check-out on the same day. We checked out only after having multiple conversations with the customer care division to whom we had explained the full case in detail. The hotel has also miscommunicated to your team that i made the check-out today whereas i had left the hotel yesterday itself at around 9:15 pm. For the exorbitant price i have spent on the room especially under the oyo brand, i definitely expect a better kind of customer service. I have had several conversations with your team and have been also conveyed that a refund is being processed. The last call which i received was an hour back and was told that the hotel has denied any refund. I feel cheated after paying a higher amount on the oyo rooms, especially after being misled for the flat 50% offer mentioned on the application. Other websites are giving at a rate which is even lower than the 50% off on your site.

Since this hotel is listed on oyo and i have made the booking through your portal, i request for an immediate refund due to lack of services/inferior rooms and misrepresentation of facts to the customer. Would be grateful if someone from the senior management could take this up as i have invested a lot of time and energy on the call besides having an unpleasant experience yesterday at the hotel.

We booked a room in oyo 725 hotel aerodrome. We paid rs.1652 for the room. The room that was provided was not worth this much money. The bathroom was dirty. Shower was broken. There was no dustbin in the bathroom. Toilet paper was assembled with a cello tape. Linens were dirty. Breakfast was very unhealthy, fried in bad oil. There is no guarantee to room quality when booked with oyo. The hotel itself has 4 star rating, but since we booked via oyo, we were given the worst room available.

- 19 nov

Sir,
I have a complain with oyo last time when i checked in with oyo hotels i faced numerous problem. I have a booking of rooms with oyo in two different hotels for two different days. The first hotel has asked me to leave the hotel as soon as possible because the hotel was booked for some ceremony and in second hotel when i checked in there., at the time of checked out they asked for the laundry charges.. I don't think so that the people who checked in with oyo are asked for laundry charges. I had a worst experience with oyo.
Sir i want you to take some serious action on this conditions otherwise i will never book a room from oyo
And sir if its possible i want my money back from both the hotels because i paid for the expenses i never made
I hardly a request to take some serious action
Date of the incident 19 and 20 nov 2017

Oyo provides the poor and pathetic service. While in kolkatta they offered me hotel for 1500/- which was not even worth 500/-
However i continued to stay for 11 nights at that hotel just due to the fact that it was close to my office.
Upon checkout the hotel did not provide me a official bill which i informed to oyo as my booking was done through oyo. They told me that they would give a bill if the hotel does not give, i'm still waiting to get the bill for my stay which was promised by oyo.
Worst now my company is not reimbursing the hotel stay amount since i don't have a bill... I have been cheated of rs 20000/- by oyo

It's very bad sharing with oyo 1st time we are booking 4 room with oyo and oyo show 1058 3star hotel and her customers care educative told me you submit 25%money i paid money and because we are playing in the national tournament 6 students will be very small we check in hotel 11/11/2017 but hotel room size very small and no room service provide by hotel hotel manager behavior very roughly if we are booking oyo at least those who sent code plz give same hotel our booking will be 11-15 november 2017 but i check out this hotel 12/11/2017 morning i talk with oyo relationship manager but they not take any action they only told me you submit money money.