OYO Rooms Complaints & Reviews

Hi,

I booked oyo rooms with jmc inn, booking id (Yhtp6347) for two days stay in kolkata for my visa appointment. I was travelling with my 55 years old mother. After 8 hours train journey and 2 hours cab we managed to reach the hotel, but the manager and owner rejected our booking on the spot itself. I provided my voter id card as proof and my mother is an administrative officer working with odisha state government, so she provided her identity card (Govt issued, sealed and govt logo). But they rejected my mother's document and demanded for passport. But she has been travelling all around india, with hotel and flight bookings with the odisha state government issued identity card. Had it been mentioned in bold and clear in the booking details that "we need passport only as proof" we would have bee more cautious. Secondly, we told them that we know nobody in kolkata, as we belong to other state, and requested to provide the passport scanned copy by email right away. But the manager rejected the booking out rightly without minimum etiquette of saying "we are sorry" the owner sitting there, didn't come to talk to us either. We were left at on the streets and have to find another place to stay on our own. Next day i got a sms from oyo saying that - "booking canceled because i did not check in". I myself working in client management managerial role in paris and i know how to deal with customer problems better. Hotel business can only grow with cordial customer services and good feedback and returning customer base. I was a returning customer (Booked 2times before), but i have changed my perception about oyo rooms now. I want oyo to make the hotel send an apology letter, give proper customer service training to its hotel partners or cancel the partnership itself. And explain them the importance of "email services", if the guest is missing some documents. Even the vfs kolkata is more lenient in providing visa services then a mere hotelier.

Camera worth around 60k was stolen on the last day of our stay 18th september. We have checked the security camera videos but the camera's have many blind spots and we are suspecting the hotel employees to have taken it. We are unable file a police complaint as we need to head back to bangalore urgently. We have logged a case with oyo under case id 2817124. Address : anol haven /85a, calangute - baga rd, opp. Cap's corner, khobra waddo, calangute, goa 403516

Hi,

I would like to file complain in regards to oyo rooms. I downloaded there app and i got 1000 rs.in oyo wallet. However after reading the terms and conditions i recommended my 5 friends to download oyo app so that i could get 200 referral amount on each sign up and that would. Make total of 2000 rs.in my wallet. But i only got 1800 and when i booked a room in a hotel i found that instead of all amount only 137 rs. Was deducted and rest was asked to be paid through my card. I was shocked because the total amount should have been deducted from my wallet. I raised this concern to customer support through chat whose name was mr. Archit and he informed me that as per oyo policy at one booking only 10% of oyo money gets deducted. I asked him where is it mention in the policy he was not able to answer. Instead of that he was just apologising. I mean oyo rooms is such big brand and such kind of fraudulent activity not expected. Strict action should be taken against them.

We were in contact with your mr gurpreet singh basati corporate demand manager based at amritsar. For package tour we have deposited rs30000/- as advance in you a/c oravel stays pvt ltd hdfc bank only after discussion with your mr singh. We have asked him to frame a package tour for kerala for 9n/10d wef 6/11/17 to 15/11/17 for 17 adult. Your manager quoted 16000/- per person accommodation in non stars oyo rooms where's we were quoted by my holiday trip 14499/- per person in *hotel accommodation including athirapalli waterfall between kochi to munner which your manager denied. Hence we feel that yr manager is putting pressure on us after getting tour advance rs 30000/- and intentionally charging higher price 16000/- per person with non 🌟hotel accommodation where's other has offer 14499/- per person with * hotel accommodation. We thought your company is big & reliable & will get good price but our thinking was wrong. Please refund amount rs 30000/- in the name of deepak kumar ritolia boi a/c no.[protected], park market branch, ifsc code bkid0005874 by rtgs or cheque/demand draft. We have already forwarded the package offered by my holidays trip to your mr singh. We already finalised the tour package by paying advance to my holiday trip. Please refund our advance payment immediately
Deepak kumar ritolia [protected]

Booking id: fiew 8370 ; we stayed in oyo service apartment in lakshman street, near pondy bazaar, chennai from 29/8/2017 up to 3/9/2017 (6 nights). The stay was horrible. No proper manager, attender. The assistants knew only hindi or telugu. We were not given proper breakfast/ morning coffee. We had to ask them., (Tariff included breakfast). For tariff payment, we were told forced to pay by cash (Rs.11020/-), though we wanted to pay debit card. We were told the swap machine not available/ repair. Very very unprofessional.
Overall, stay was a bad experience.

Mrs. Murali

Oyo account: [protected]
[protected]

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my firm m/s bhagwan das & company having gstin: 06adcps53587l1z3

Booking id: qdzp3927
Oyo 8872 hotel address inn
Amount 9915
30 aug - 1 sept

Booking id: bqqy1862
Amount: 1531
Oyo 8871 hotel address inn
31aug - 1 sept

Booking id: gtcl2148
Amount: 1537
Oyo 6139 hotel dwarka residency
1 sept - 2 sept

Booking id:zmfi1326
Amount:3779
Oyo 6139 hotel dwarka residency
1 sept - 2 sept

Hotel dwarka restaurant bill (Charmi resturant) (Rs 2104/-) bill copy in attachment

Bookind id: cafs2413
Amount:4269
Oyo 3306 hotel shyam
2 sept-3 sept

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no. Oyo is only providing me the payment receipt, which is of no use to me, since the same cannot be used for taking gst credit. The hotels associated with oyo says, the oyo will provide the invoice.

Since, they are not providing any tax invoice (Specifying my gstin no. And gst breakup), there is a possibility that they are charging gst from customer and they are not interested in depositing the same with the govt.

It is a complete case of violation of gst law.

I stayed at hotel prince paradise in amritsar. Checked in on 2 september, 2017 and checked out on 3 september, 2017. Paid 1895 rupees in cash. I was told that i would be receiving bill via mail. I haven't received any. I have been calling the hotel staff but they seem to be avoiding my requests. I want the copy of bill as soon as possible. The hotel manager and staff is uncooperative and manager answered my queries by saying "we have other work too". I wonder what other work they have that do not include customer services.

I haven't received my refund amount of 1496 from falcon nest out rooms madhapur. The manager fathima has been very inefficient i'm managing this issue. She has been giving false information that the amount has been transferred but it's still pending. Pls do this immediately. Also i would want to know what was the extra charges of 1399. Guest name is kasturi machaiah... Pls revert asap on [protected]. It's over a week this issue is going on. I need a revert immediately.

We had booked OYO 8985 Summer King in Nainital for 11 to 14 August 17 . But due to pathetic rooms and poor service by both OYO and Hotel staff we had to cancel for 12 & 13. They assured us that we will get the refund of remaining 9958 Rs. within 5-7 working days . Now its been more then 20 days and there is no refund from their side. The Booking ID isJCER9187. Pathetic service by OYO. Never gonna suggest it to anyone.

Oyo booked a hotel for me and send me the confirmation msg with all the details. I paid for the same in advance. Next day i get a msg saying your booking is been cancelled since you didn't pay for it. When i called i spoke for almost an hour and tried to get my booking and informed them that i have a cancer patient, small baby and paralytic mother with me and if you are telling me at the time of leaving my place that its cancelled what do i do. But they kept on repeating their official phases and didn't understand my point. Finally one sensible guy picked up my call and told me yes your booking is confirm but hotel don't accept local i'd proof for which i was not informed. All three o[censored]s had local ids since we have recently moved to pune from mumbai. I don't understand in this scenario where did i made a mistake and got charged for whole booking amount of 2950. All this experience was really stressful for me and my family. I have wasted lot of my time, energy and money coz of oyo. When dealing with such a difficult disease saving every penny is important but i am sure oyo will not understand since they know only official phases. Thank you oyo i will never use you in future :)
Ashvini marathe

I have been told that oyo flagship is premium property. I have never seen the worst property in my life. Everywhere mosquitos. Property booked for 4 guests. But property doesn't even suit 1 adult. Rent is 3043 rs. Per night but the hotel is worst than road side lodge.

I have booked for my guest who is from the us, finally, i had to look for some other hotel and make them check-in. I need my money back 6388. I have been a big fan of oyo, no more booking with oyo cancelling all my corporate tie up.

False information and cheating
I booked oyo rooms for 12000 inr for two rooms four guests. The booking was as per the pictures given in the site. My booking id - idyjda6952. After reaching the hotel, i couldnt even find any tiny similarity with the room picture that was provided before booking. The rooms were untidy, old and bathroom was pathetic and dirty. Moreover their rent is 700 per day and while booking online it was 2000 per day. The room in which my parents stayed stinked paint and ac was throwing water and gas leakage causing suffocation. They gave reply that it was under repair that is why it smells paint. To my surprise i saw that there was no shield for windows and it was hell. Suffocated with paint and smoking smell all night my parent was admitted in hospital. Oyo promised to change our room, since my parent was in hospital i couldnt proceed with it.

Please refund the excess money and compensate me for this cheating series. I called oyo for cancelling room, but they demanded me extra day night charge as penalty towards cancellation.

Hi, my compalin is regarding the security and safety concern. I checked in (Date: aug, 21 2017) i am experiencing late night disturbance by unknown people"not specified whether it's a staff people or other". They are knocking the door and trying to open it. I have a lady friend with me, which is the biggest concern for security. I called and compalined about this unappropriate behavior to the reception but there is still mischief going on. My stay is of 5 nights (21st aug to 26th aug). Need to know can u solve this issue asap coz it's not financial but a safety hazardous.

As from reception we got the response that some man had taken the room and they are doing such thing, also receptionist refuse to state there identity. Also one strange thing receptionist acclaimed that they are not came by booking oyo. So is this a work and authenticity that the rules and regulations composed in oyo got break by them only. We are very sad by our very first experience. Heartly sad.

Address: rising star, oyo room, plot no. 620, gate no. 2, sector 45, gurgaon (Hr).
Alloted room no. 101
Name: abhinav anand
Booking id: mhpd2348

Check in date: 04.08.17, check out : 05.08.17
Booking id : qwut4120
Place : aurangabad

1. I checked in at around 7.30 pm, the hotel room which was allotted to me was not the same as depicted the mail from oyo, i complained to the reception, they said it is suite room pic, and they cannot give me that room, and this is the best double room they have given me.
I called up oyo assistant captain, but he didn't pick up, however got call back from oyo customer service, and was told that the pic in the mail was just for demo not the actual room. He even said, oyo support is for hotel services.
2. Unsatisfied, i checked in the room, a. C was not working.
I called room service thrice to send some one to put on a. C, they send one, he changed remote control, and it started working, however, there was no display on the a. C panel. However a. C was working.
3. Since my room was already booked for 3 people, and we were too tired, wanted to sleep early. I called up room service to get the third mattress done for sleep, however after calling thrice, at 10 pm, room service assistant came with mattress.
4.10.30 pm, i called up to get a jug of water, then called twice for the same after every 5-10 mins to remind for the water, at 11 10.55 pm got the water.
5. 11 pm, a. C stopped working. Had to call up thrice to send some one for a. C, 11.30 technician came, tried his level best, but to our bad luck it didn't work. By 12.00 am, got call from reception that are ready to change room to suite at 3rd floor. I declined totally, coz my mother and infant was totally asleep, and i couldn't disturb their sleep at that hour.
6. We went out in morning to the temple, and were late in returning, so i called up hotel at 12.30 pm, that i may be check out by 1.30, so they told me that i will have to pay half day room charges, and that infuriated me a lot.
After so much of humiliation since last evening, there was total no support either from oyo, or hotel manor. At last they agreed to consider to extend till 2 pm. Finally i checked out from the hotel.

Harsh kumar have booked hotel on 1 aug. 2017 my booking was confimed by booking no. Ueac6107 at oyo 1736 hotel de castle inn chennai. I have made payment by debit card on 3rd aug on their swapping machine, but it showed time out but i got message but they told me that the payment had not been received by hotel. So i made cash payment. After two days had spoken to their executive various times and e mailed the bank statement, transaction id as required by them but so far no revert of money. Pl get my money back at the earliest the amount is rs 6540.. Mobile no [protected]

Given the complaint to oyo peoples they not ready to solve the issues. Already 15days overed.
But i personally enqiured hotel people are agreeing they had double payment

I stayed in the below hotel, booking done by oyo mobile app. After payment when i asked for tax invoice, hotel and m/s oyo are denying to provide the same. Only they are providing the money receipt for the same. I need to have a tax invoice for the same to get the reimbursement. Several times contacted oyo and they are saying that only money receipt they can provide. They only provide tax invoice if booked for business platform.

I need the tax invoice against my payment.

Hotel details
Oyo 541 apartment hotel siesta springs,
Plot no.163-1a, between lane no.6 and 7, vishrantwadi airport
Road, tingre nagar, pune
Check in
27/07/2017
Check out
28/07/2017
Rooms
1
Booking id
Jzcd1807

I harsh kumar have booked hotel on 7 aug. 2017 my booking was confimed by booking no. Qtyx7459 at oyo 8761 hotel mall view gurgaon. I have made payment by debit card and when i reached hotel i was disgusted to know that the payment had not been received by hotel. So i made payment again by cash. So for the same hotel i had made payment twice. I had spoken to their executive various times and e mailed the bank statement, transaction id as required by them but so far no revert of money. Pl get my money back at the earliest the amount is rs 1140.. Harsh kumar mob no[protected]. Please send my money immediate

Hi

I am from delhi and for my trip to coorg i booked hotel with oyo around 2 months prior scheduled trip. We booked 2 room at coorg, karnataka for 12th aug (Check in) -13th aug (Check out) with complete payment through net banking (Booking id - zegk4362) in the name of vijay choudhary (Phone number +91-[protected]). We paid 4648 rs for this.

We reached at the location around 5pm on 12th august, but there was no hotel on that location. We then called oyo customer care. They told us that they will call us in 15 min after checking what is the problem. After sometime they called us and told us that your hotel has been changed and they provided us new location. We went there and then we got to know that oyo has shifted us to homestay instead of hotel. We called oyo again they didn't provided us any solution at that time. We didn't had any option other than staying there because there were girls with us, at that time we can't refuse to take that homestay and go in search for hotel.
We called 4-5 times oyo customer care regarding this. But they again again asking us same problem rather than providing any solution.
It caused a lot of inconvenience to us in completely unfamiliar place. I asked for full refund for this but oyo customer care said that they can't do that. Instead they told us rubbish that they will give us that late checkout price back that i paid at homestay (Image attached). Although i checkout at 8 am in the morning and didn't paid anything at homestay. Oyo doesn't know anything. Later as a 2nd option they told us they will refund 50% and will give 30% off on next booking (Image attached). But i want full refund at this time only. No offs on next booking or no oyo money...
How can oyo change my hotel to homestay without informing us. If we wanted the homestay we could have booked one for us. Homestay were available at much cheaper price i. E[protected] rs.
Now i don't want apologize from oyo, all i just want is my full refund. Its completely unacceptable from company like oyo

Please look into this matter seriously.

Regards
Lipika
+91- [protected]

I have book room in thekady via oyo agent. I got a confirmation message to update your arrival call to [protected] and to cancel your booking give a missed call to [protected] (Same number).

I tried calling to [protected] inorder to update my timings, but the call has been automatically disconnected as soon i dial in. Ivr recognized that i gvae missed call and the room has been cancelled.

When i spoke with oyo customercare person, he said you have cancelled the room and if you want to re-book it you need to pay cancellation charge of around 600rs.

Today 15/08/2017 my booking was in oyo 4144 the banquet hotel. I reached there at 12 pm in afternoon give them my driving license as my id proof and the id proof of my female partner and they say we are not going to allow you to stay in hotel because your age is less than 21 but it is cleary mentioned in term & condition that your age must be atleast 18 years old. And we both are fullfilling this condition then he told me to talk to oyo captain for kolkata mr. Manish singh. He gave me his contact no. I called him and report all the problem and he says he will call back in just 10 minutes. After 10 min i call him back and what i found that his phone was switched off. I try to call him about 30 minutes then i go to the reception and said him that he switched off his phone and he gave me a chuckling smile. Then i call to coustmer care there was lady who gave me suggestion to shift my hotel and i say its okk. She asked me for the hotel i want to choose i gave her the the hotel name and then she also gone away neither she called me again nor i will able to call her through costumer care no. After a stay of 3 hour at the gate of hotel even i already payed for room i was roasted. And the main thing is that i came from delhi and i didn't get room and now i am at my friend hostel 100 km away from howrah. When i was in a way to my friend she called me and giving me excuse that my phone was switched off. Think about it why i switched off my phone standing at the roadside hoping for solution. Then i request her to cancel my booking and refund my money and she did it now see whether i get my money back aur not. But it was worst experience of my life and first and last experience with oyo.