OYO Rooms Complaints & Reviews

I stayed at hotel prince paradise in amritsar. Checked in on 2 september, 2017 and checked out on 3 september, 2017. Paid 1895 rupees in cash. I was told that i would be receiving bill via mail. I haven't received any. I have been calling the hotel staff but they seem to be avoiding my requests. I want the copy of bill as soon as possible. The hotel manager and staff is uncooperative and manager answered my queries by saying "we have other work too". I wonder what other work they have that do not include customer services.

I haven't received my refund amount of 1496 from falcon nest out rooms madhapur. The manager fathima has been very inefficient i'm managing this issue. She has been giving false information that the amount has been transferred but it's still pending. Pls do this immediately. Also i would want to know what was the extra charges of 1399. Guest name is kasturi machaiah... Pls revert asap on [protected]. It's over a week this issue is going on. I need a revert immediately.

We had booked OYO 8985 Summer King in Nainital for 11 to 14 August 17 . But due to pathetic rooms and poor service by both OYO and Hotel staff we had to cancel for 12 & 13. They assured us that we will get the refund of remaining 9958 Rs. within 5-7 working days . Now its been more then 20 days and there is no refund from their side. The Booking ID isJCER9187. Pathetic service by OYO. Never gonna suggest it to anyone.

Oyo booked a hotel for me and send me the confirmation msg with all the details. I paid for the same in advance. Next day i get a msg saying your booking is been cancelled since you didn't pay for it. When i called i spoke for almost an hour and tried to get my booking and informed them that i have a cancer patient, small baby and paralytic mother with me and if you are telling me at the time of leaving my place that its cancelled what do i do. But they kept on repeating their official phases and didn't understand my point. Finally one sensible guy picked up my call and told me yes your booking is confirm but hotel don't accept local i'd proof for which i was not informed. All three o[censored]s had local ids since we have recently moved to pune from mumbai. I don't understand in this scenario where did i made a mistake and got charged for whole booking amount of 2950. All this experience was really stressful for me and my family. I have wasted lot of my time, energy and money coz of oyo. When dealing with such a difficult disease saving every penny is important but i am sure oyo will not understand since they know only official phases. Thank you oyo i will never use you in future :)
Ashvini marathe

I have been told that oyo flagship is premium property. I have never seen the worst property in my life. Everywhere mosquitos. Property booked for 4 guests. But property doesn't even suit 1 adult. Rent is 3043 rs. Per night but the hotel is worst than road side lodge.

I have booked for my guest who is from the us, finally, i had to look for some other hotel and make them check-in. I need my money back 6388. I have been a big fan of oyo, no more booking with oyo cancelling all my corporate tie up.

False information and cheating
I booked oyo rooms for 12000 inr for two rooms four guests. The booking was as per the pictures given in the site. My booking id - idyjda6952. After reaching the hotel, i couldnt even find any tiny similarity with the room picture that was provided before booking. The rooms were untidy, old and bathroom was pathetic and dirty. Moreover their rent is 700 per day and while booking online it was 2000 per day. The room in which my parents stayed stinked paint and ac was throwing water and gas leakage causing suffocation. They gave reply that it was under repair that is why it smells paint. To my surprise i saw that there was no shield for windows and it was hell. Suffocated with paint and smoking smell all night my parent was admitted in hospital. Oyo promised to change our room, since my parent was in hospital i couldnt proceed with it.

Please refund the excess money and compensate me for this cheating series. I called oyo for cancelling room, but they demanded me extra day night charge as penalty towards cancellation.

Hi, my compalin is regarding the security and safety concern. I checked in (Date: aug, 21 2017) i am experiencing late night disturbance by unknown people"not specified whether it's a staff people or other". They are knocking the door and trying to open it. I have a lady friend with me, which is the biggest concern for security. I called and compalined about this unappropriate behavior to the reception but there is still mischief going on. My stay is of 5 nights (21st aug to 26th aug). Need to know can u solve this issue asap coz it's not financial but a safety hazardous.

As from reception we got the response that some man had taken the room and they are doing such thing, also receptionist refuse to state there identity. Also one strange thing receptionist acclaimed that they are not came by booking oyo. So is this a work and authenticity that the rules and regulations composed in oyo got break by them only. We are very sad by our very first experience. Heartly sad.

Address: rising star, oyo room, plot no. 620, gate no. 2, sector 45, gurgaon (Hr).
Alloted room no. 101
Name: abhinav anand
Booking id: mhpd2348

Check in date: 04.08.17, check out : 05.08.17
Booking id : qwut4120
Place : aurangabad

1. I checked in at around 7.30 pm, the hotel room which was allotted to me was not the same as depicted the mail from oyo, i complained to the reception, they said it is suite room pic, and they cannot give me that room, and this is the best double room they have given me.
I called up oyo assistant captain, but he didn't pick up, however got call back from oyo customer service, and was told that the pic in the mail was just for demo not the actual room. He even said, oyo support is for hotel services.
2. Unsatisfied, i checked in the room, a. C was not working.
I called room service thrice to send some one to put on a. C, they send one, he changed remote control, and it started working, however, there was no display on the a. C panel. However a. C was working.
3. Since my room was already booked for 3 people, and we were too tired, wanted to sleep early. I called up room service to get the third mattress done for sleep, however after calling thrice, at 10 pm, room service assistant came with mattress.
4.10.30 pm, i called up to get a jug of water, then called twice for the same after every 5-10 mins to remind for the water, at 11 10.55 pm got the water.
5. 11 pm, a. C stopped working. Had to call up thrice to send some one for a. C, 11.30 technician came, tried his level best, but to our bad luck it didn't work. By 12.00 am, got call from reception that are ready to change room to suite at 3rd floor. I declined totally, coz my mother and infant was totally asleep, and i couldn't disturb their sleep at that hour.
6. We went out in morning to the temple, and were late in returning, so i called up hotel at 12.30 pm, that i may be check out by 1.30, so they told me that i will have to pay half day room charges, and that infuriated me a lot.
After so much of humiliation since last evening, there was total no support either from oyo, or hotel manor. At last they agreed to consider to extend till 2 pm. Finally i checked out from the hotel.

Harsh kumar have booked hotel on 1 aug. 2017 my booking was confimed by booking no. Ueac6107 at oyo 1736 hotel de castle inn chennai. I have made payment by debit card on 3rd aug on their swapping machine, but it showed time out but i got message but they told me that the payment had not been received by hotel. So i made cash payment. After two days had spoken to their executive various times and e mailed the bank statement, transaction id as required by them but so far no revert of money. Pl get my money back at the earliest the amount is rs 6540.. Mobile no [protected]

Given the complaint to oyo peoples they not ready to solve the issues. Already 15days overed.
But i personally enqiured hotel people are agreeing they had double payment

I stayed in the below hotel, booking done by oyo mobile app. After payment when i asked for tax invoice, hotel and m/s oyo are denying to provide the same. Only they are providing the money receipt for the same. I need to have a tax invoice for the same to get the reimbursement. Several times contacted oyo and they are saying that only money receipt they can provide. They only provide tax invoice if booked for business platform.

I need the tax invoice against my payment.

Hotel details
Oyo 541 apartment hotel siesta springs,
Plot no.163-1a, between lane no.6 and 7, vishrantwadi airport
Road, tingre nagar, pune
Check in
27/07/2017
Check out
28/07/2017
Rooms
1
Booking id
Jzcd1807

I harsh kumar have booked hotel on 7 aug. 2017 my booking was confimed by booking no. Qtyx7459 at oyo 8761 hotel mall view gurgaon. I have made payment by debit card and when i reached hotel i was disgusted to know that the payment had not been received by hotel. So i made payment again by cash. So for the same hotel i had made payment twice. I had spoken to their executive various times and e mailed the bank statement, transaction id as required by them but so far no revert of money. Pl get my money back at the earliest the amount is rs 1140.. Harsh kumar mob no[protected]. Please send my money immediate

Hi

I am from delhi and for my trip to coorg i booked hotel with oyo around 2 months prior scheduled trip. We booked 2 room at coorg, karnataka for 12th aug (Check in) -13th aug (Check out) with complete payment through net banking (Booking id - zegk4362) in the name of vijay choudhary (Phone number +91-[protected]). We paid 4648 rs for this.

We reached at the location around 5pm on 12th august, but there was no hotel on that location. We then called oyo customer care. They told us that they will call us in 15 min after checking what is the problem. After sometime they called us and told us that your hotel has been changed and they provided us new location. We went there and then we got to know that oyo has shifted us to homestay instead of hotel. We called oyo again they didn't provided us any solution at that time. We didn't had any option other than staying there because there were girls with us, at that time we can't refuse to take that homestay and go in search for hotel.
We called 4-5 times oyo customer care regarding this. But they again again asking us same problem rather than providing any solution.
It caused a lot of inconvenience to us in completely unfamiliar place. I asked for full refund for this but oyo customer care said that they can't do that. Instead they told us rubbish that they will give us that late checkout price back that i paid at homestay (Image attached). Although i checkout at 8 am in the morning and didn't paid anything at homestay. Oyo doesn't know anything. Later as a 2nd option they told us they will refund 50% and will give 30% off on next booking (Image attached). But i want full refund at this time only. No offs on next booking or no oyo money...
How can oyo change my hotel to homestay without informing us. If we wanted the homestay we could have booked one for us. Homestay were available at much cheaper price i. E[protected] rs.
Now i don't want apologize from oyo, all i just want is my full refund. Its completely unacceptable from company like oyo

Please look into this matter seriously.

Regards
Lipika
+91- [protected]

I have book room in thekady via oyo agent. I got a confirmation message to update your arrival call to [protected] and to cancel your booking give a missed call to [protected] (Same number).

I tried calling to [protected] inorder to update my timings, but the call has been automatically disconnected as soon i dial in. Ivr recognized that i gvae missed call and the room has been cancelled.

When i spoke with oyo customercare person, he said you have cancelled the room and if you want to re-book it you need to pay cancellation charge of around 600rs.

Today 15/08/2017 my booking was in oyo 4144 the banquet hotel. I reached there at 12 pm in afternoon give them my driving license as my id proof and the id proof of my female partner and they say we are not going to allow you to stay in hotel because your age is less than 21 but it is cleary mentioned in term & condition that your age must be atleast 18 years old. And we both are fullfilling this condition then he told me to talk to oyo captain for kolkata mr. Manish singh. He gave me his contact no. I called him and report all the problem and he says he will call back in just 10 minutes. After 10 min i call him back and what i found that his phone was switched off. I try to call him about 30 minutes then i go to the reception and said him that he switched off his phone and he gave me a chuckling smile. Then i call to coustmer care there was lady who gave me suggestion to shift my hotel and i say its okk. She asked me for the hotel i want to choose i gave her the the hotel name and then she also gone away neither she called me again nor i will able to call her through costumer care no. After a stay of 3 hour at the gate of hotel even i already payed for room i was roasted. And the main thing is that i came from delhi and i didn't get room and now i am at my friend hostel 100 km away from howrah. When i was in a way to my friend she called me and giving me excuse that my phone was switched off. Think about it why i switched off my phone standing at the roadside hoping for solution. Then i request her to cancel my booking and refund my money and she did it now see whether i get my money back aur not. But it was worst experience of my life and first and last experience with oyo.

I am sharing my terrible experience with booking experience with oyo rooms. I was searching for a hotel with a family room in masobra (Shimla, hp) because we are three adults and a small kid below 2 years. I found hotel rock heaven on tripadvisor. Reading reviews about hotel rock heaven and specially ignoring the reviews regarding rude and unprofessional behavior of hotel staff, i selected this hotel as it was located in our destination location masobra. Moreover hotel and room pictures displayed on tripadvisor and hotel own website showed rooms beautiful, clean and hygienic as per our requirement.
I checked all details of hotel on its website which displays all details like room types and their rates, meal plans, extra person charges and other room amenities & services. They have also option of booking and payment available on their website.
Before booking, i approached the hotel people through phone call mentioned on their website. A lady attended my call from hotel rock heaven, masobra. She confirmed me availability of super deluxe room for three nights (Check-in date: 2 june 2017, check-out date: 5 june 2017) with relevancy of hotel information available on their hotel website.
She said super deluxe room is a kind of family room which can be used for triple sharing as room is having a double bed and one single window side bed which is shown in room pictures also and even extra bedding can be done for fourth person with extra charges. She was very polite on call and assured us for best room and services. When i asked her to make the booking, she suggested to make booking through their partner oyo rooms to get discounted rates for one double occupancy super deluxe room. She assured us that if extra bedding would be required will taken care by her directly at the time of check-in at hotel with extra charges. Then i searched same hotel in oyo rooms app by name "the valley view" as directed by her. Same beautiful pics are displayed on oyo rooms app. Rooms looks big and spacious in oyo app. After checking details, i made bookings through oyo rooms. I also sent them mail for booking and queries, but they did not reply. As my booking is through oyo rooms which is a well-known trust able firm, i made all advance payments online.
But after reaching the hotel, we were shocked and surprised. They don't know how to welcome guests. Same lady was sitting on reception have no manners to welcome guest on arrival. We indians are famous for how we welcome and treat our guests. We reached at hotel around 9:30 am. We went inside to inform her about our early arrival. She replied that we will be allowed to check in at 12:00 pm only and we agreed. We were made to stand on road side outside hotel. None from the hotel people asked us to wait in lobby area or inside hotel premises. They did not even offer us a glass of water.
When we asked her, for extra bedding and arrangements as discussed over call, she replied rudely that you booked from oyo rooms for two and so we will not arrange for extra person in same room. She too denied all commitments made on phone at the time of booking. When asked about hotel website information, she replied that hotel website is old and not updated one, so information available on their website regarding rooms amenities, their rates, extra beddings charges, different meal plans etc. Is incorrect. Having a hotel website with wrong or fake information is illegal and it is a cyber-crime. As we don't want to spoil our trip and having a small baby with us, we asked for availability for one more room. She said room is available and we can make booking directly with them. We asked her to check rooms for proceeding further as were already cheated by her. She let us check rooms before making new booking and check in. Rooms were not same as displayed in online pictures. Rooms were stinging with dirty bed sheets. Washroom was too small, dirty and unhygienic. We were cheated by hotel people and oyo rooms. Hotel people asked us to contact to oyo rooms for any issue as they are not responsible for any kind of inconvenience caused as booking is not done with them directly. So seeing hotel people behavior and their services we denied check-in into dirty room.
We have not checked-in in hotel room and did not use any kind of hotel service, not even a glass of water. Any online business runs on customer satisfaction and trust between online service provider and the customer. Issue is still pending with oyo rooms. As hotel people sais, booking is through oyo, so they will refund and oyo says, hotel is non-refundable, so can't refund whatsoever is the reason.

Hi,
I have already submitted a complaint.
You asked for information. My references are: kpoc8540 at oyo 8253 golden heights
When i paid the amout to the hotel receptionist no registry entry was made. He simply took the money from me. I paid rs. 4000/ and afte 3 hours when i left the hotel he made a deduction of rs.1000/ and he did not give me any receipt. To be frank i reposed my absolute faith in oyo but the result is absolutely negative. I have been waiting for your action. Nothing has been received so far.

A. J. Hareendran

Myself, ajay bansal from neemuch had booked a oyo room in hotel prem deluxe at paharganj delhi. Check in date was 10 august 2017 and checkout date is 12 august 2017. The services was not provided properly. The mattress which was provided was torn and bedsheet and pillow was also very dirty and smelly. Intercom facility was also not proper. Breakfast was also not good and room service was also not good and no proper water. Overall the oyo room was not satisfied and was not good.
So i request you to plz take action for the inconvenience i faced.

Booked hotel at mumbai location in andheri west, below are the issues
1. Area was shady and the hotel looked nothing like the fake pictures it had uploaded online
2. I had booked for three but it barely had space for 1
3. When contacted the captain - he did not receieve it first, when called second - he said i ll receive call from oyo with options, no one called for 30 mins
Meanwhile i n my family was left outside with no where togoimmediatly
4. People started calling me asking me wht the concern was - told them but no one helped, m still receiving annoying calls now

Wht happened at eod - i booked super expensive hotel on my own after 2 hrs of haggling
Not going to refer or recommend oyo to anyone, if i had bad experience with oyo on business trip, i can live with tht as it is a reputed startup but fooling with us when i have my parents and kids - not acceptable

I booked a hotel at rohtak haryana (Hotel saffron). I got check in by night 11pm and in the morning i requested for the breakfast by 8:00 am. They assured me that i will get the breakfast by time.in the morning they waited me for 1:30 hrs and at sharp 9:30 they told me that we are not able to give the breakfast and when i talked to oyo customer care they told me "breakfast toh hotel ki jimmedari hai nai diya toh nai diya". Even i have the recording of that. Please help me out the problem even they do not want to refund the money for the problem caused.

Chirag jain
[protected]

Hello, i got a room booked through santosh for two days' stay at golden heights. (August 1st and 2nd 2017.) i reached the hotel and paid rs.4000.00 i put the bag in the room and went out for tea. When i came back i could see a gang of people smoking in the reception and went to the room. To my great shock i could find the lock inside the room was broken. I called the room boy and he told me that you press the knob from inside and it could not opened from outside. But it can be opened by using a duplicate key. The person inside the room cannot prevent anybody from entering the room. I made a complaint. Later i decided to leave the hotel but i was given only rs.3000.00. They took rs.1000.00 though i told them that i would launch a complaint to the police. I tell you that the atmosphere at the hotel was very very bad. I want you to blacklist the hotel 'golden heights.' this hotel has no name board. Nobody in the locality knows the hotel. I believe that oyo would the take the responsibility and see that oyo facility is not longer available at the hotel.
Thank you.