OYO Rooms Complaints & Reviews

I stayed at oyo rooms in last month on 2 separate instances. However the bills oyo sends by mail is not a proper bill. It is only a cash voucher, not signed, not stamped, no tin, no cin, no service tax/ gst disclosure. Nothing.
Upon contacting the customer care says that is all that they provide customers. This is called white collar theft. By not providing tax information to customer who is paying money the oyo rooms are diverting the tax paid by the customer to own benefit.
Booking no.: ksnx1239
Booking no.: zqlt3759
Please stay away from oyo, untrustworthy. Beware

This is with respect to the oyo rooms in varsha paradise, e8 varsha park baner road pune. The oyo rooms are run in a residential building and they are misusing the common property for their benifit amd also installing a genset both without the permission of the residents of that building. This problem should be quickly rectified so as to spare the residents from the trouble caused or else they may have to take a legal recourse.

Hello, i am hemant kohli from delhi i have used oyo rooms many times, oyo provides great and affordable hotels and rooms in normal budget, but the oyo rooms who provides food and bevarages they include 10% service tax but they don't give any real bill for this.
The person will calculate the total amount of food and will also add 10% service charges. And even they don't have any bill for that so what about this 10% it illegal charges.
I request you to kindly take action on it.

I made a transaction for booking a hotel via oyo rooms on 5th july 2017 with transaction amount of 3322/- (3102 from icici bank debit card plus 220 from paytm). I cancelled the booking on the same date (5th july 2017) due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so...

I had a booking done on oyo with the booking id svwo7360 which i wanted to get cancelled and rebook due to last minute price drop, however when i called up the customer care, they wasted my time first because of the long call waiting and then making them understand the concern and by the time they understood that time it was 12:01 pm, after which free cancellation period expired. Three different people from same team called me up ten different times and all said this was against our policy.

I am really shocked to see the way they have made a fool of me, and just for 2-3 minutes of delay in cancellation and that too because of there own problems they are refusing to help and pay back the overcharged amount. Every time there people called and told me same lines that they have learnt. Disgusting experience i had with oyo.

This is the first time i tried oyo and trust me it is pathetic. I will not advise anyone to get a room booked from here. Not worth!!!

Hello all,
This is to inform you that when i booked a room in shillong the oyo guys put my paid booking on process and gave it to the person paying a bit more than me who arrived an hour late. They made me stand in the lobby for 2 hrs with my mom and dad. Then i was informed that a booking has never been made at all.. So i asked for a faster refund but they say i have to wait for 7-14 days to get my money. Wow!! Does it take 7-14days for them to take our money?? Even the customer service was terrible. They had no clue what was going on. Friends plz don't use oyo at all they just don't care about your stay and your convenience.

Booking (Mtah1465) already escalated.
I visited the property at around 8:00 pm and at reception as soon as i made the payment, the hotelier was sitting with his friends and made some rude/abusive comments. I didn't liked the behavior and raised my concerns regarding the same by calling oyo customer care at same time and told them that i haven't stayed in the room and ask them to cancel the booking.
Executive did the same (Cancelled the booking and made new booking for next week). I left the property immediately after this incident.
After 2 days when i contacted oyo then they said they will not return the money.

Firstly i received such pathetic service from oyo hotelier and then i lost my booking amount also.
It loss of custom from both sides.
Oyo didn't took any action in this case and sent an apology mail to me.

This is disgusting. I want action against hotelier and want my money refund.

We had booked two rooms for 6 girls through oyo android app for 22-23 july 2017 in madhuban hotel nainital. Booking id was tnbu5812. Our checkin time slot was between 6 am -12pm. After booking, we had disscused and confirmed twice with the oyo support team as well as with the hotel management for the early checkin, that is, before 6 am. They said that we will need to pay extra charge below 500. We even confirmed the in the evening of 21st july. We called the hotel receptionist and they confirmed that our rooms were available.

We reached at the hotel by 4:30 am. Firstly, hotel receptionist was very rude. Then, they had no idea about our booking. They confirmed the booking and said that we will need to pay more than 5000 for checkin. If we will checkin by 6-10 am then we will need to pay 30% extra amount. And, checkin between 10-12 will depend on the room availability. We had discussed with the oyo support team too. Support team member's name are chirag and shabaj.

So, finally, 6 o[censored]s and all girls were on the road at 4:30am in the morning. According to your worst policy, we needed to wait till 12pm for checkin. Otherwise, we have to pay extra amount.

Also, we were unable to cancel the booking. We have to pay 1 day full amount.

You spoiled our trip even before it started. We were on the road at 4am. We were searching for the rooms. This was one was the worst experience ever. You just make a fool of the customers.

As i faced so many problems just because of oyo. I had to pay more than 6000 for another hotel.

Worst services provided to corporate. Booked rooms for the first time, when we reached in puri the hotel told that we dnt have booking. Oyo didnt booked any rooms for us. We are having corporate tie - up with them, hence the same stands cancel. Booking id is psqj1609. We called the corporate personel mr. Akshat ghiya-manager corporate sales kolkata phone number [protected], he didnt co-operated, rather blocked our numbers. Such a irresponsible behaviour from a branded company.
Later we informed the same to the customer care, they provided us a property which is 2.5km from the last property. There also we faced the same thing, there was also no information frm oyo about our bookings.
Then we requested not to help us and then they told that whether we require rooms or not they want a clear reply so that the call can get recorded... We said them not to help us with those fake bookings.

I have booked 1 room for 2 days and wanted to do checkout after 1 day. However they have charged for 2 days amount for 1 day stay. Also receipt is given for 1 day. The hotel also charged for water more than mrp for kinley water bottle. All bills are attached. I have asked for help but the company denied it. They were stating policy of no early checkouts which was not practically possible since my booking was done at 3 pm and checking in was around 9 pm. The policy which can not be practically possible should not withstand however they denied to understand the same. Request honourable forum to get me the justice in this case.
Regards
Sunil
[protected]

Main door lock is not. Working
Air condition is not working
After complaining at reception the person says that i am sending someone but since 12 hours nothing has been resloved.
Fully unsatisfaied

Hotel name - hotel petals inn
Add - building no. 227, gali no. 8, opposite fire station sector 71, behind michelin tyre showroom, near car market, sector 66, noida

I have a booked a room on 14th july 2-17 to 16th july 2017 at galaxy view hotel, allahabad which was confirmed by oyo rooms.
Id number: lmec6012

We arrivied at the destination at 4 am in the morning expecting to check-in as per the booking. Even though the check-in time was at 12 noon, we made a special request in writing to accomodate in the morning. When we arrived, we were shocked to know that the hotel denied any booking in the name of mine. Immediately i contacted oyo and explained the situation. He apologised and requested to go another hotel named ur hotel nearby. Though we travelled 1, 406 kms by train, we were compelled to go to the ur hotel with luggage in the early hours. Shockingly, we faced the same situation at the ur hotel where they denied at booking. Being a diabetic patient, it was very hard for me to cooperate. We further contacted oyo the second time, but no use. The third time oyo requested us to go to another hotel, but we denied playing their game as we were fed up of their service. Then we booked a room at the ur hotel individually for two days. We arrived at allahabad for a purpose which was disturbed by the oyo people, by sending messages and making calls frequently throughout the iternary. The messages sent to me and the details of the calls made to me were recorded. Nearly 10 to 15 calls disturbed my program. It was very frustraing that such type of service is being offered to customers by oyo. The oyo itself is misguiding and cheating the customers with no responsibility. The ones who kept contacting me through sms and calls throughout the iternary were swathi saxena (Guest experience manager at oyo), ayushi singh rathore. A couple of anonymous staff members did not disclose their names saying they shouldnt reveal themselves. Finally, i am questioning that even though oyo has asked for my bank card details for booking purpose, why wasn't the room confirmed. I demand an apology from all the members who have troubled me and give them proper training to guide the customers with more care.

I have booked oyo rooms 2no in coimbatore 4 guests for 2 days.. Ie 06/07/17 08/07/17... But one room is checked out after one day and we 3 guests spent in one room for the other day. This is being told on the same day while giving the key of room thats checked out. The same is being conveyed to oyo hotel. But the other day the bill i had payed is for 2 days...
Hotel centre park reception says that the online format of oyo is as such.. They cant help. The oyo authorities[on phone] says they cant help...
But... This is unjustified that i had paid the amount of extra day without my stay.
This is to be looked into seriousely. My request case id in oyo is 2142020.
Thanks and regards
A. Ravi kumar

What a pathetic and horrible experience with oyo!!
Have recently booked oyo for my family with booking no. Kgfh4152, the property oyo rooms 718 delhi airport (Hotel galaxy) was such a mess.

...

On 27th june we have booked hotel galaxy, on first sight, the reception and hotel look very shaddy. Room allotted to us was #106 but the property manager gave us the key to room#103. For some reason, this sounds very weird to us. So we check in at 3 pm.

The provided room was very small, so we have asked him to change the room, very rudely he declined. So i called oyo customer care, and after 2 hrs they agreed to shift us to a new room.

On 6 pm, after shifting whole luggage to the new floor, with my mom, sister, and her 2 kids, we found that the ac was leaking water, our luggage were wet by it.

6.30 pm - again we had to shift to the new room. Here there is no water in the tap???
So they have asked us to wait for 15 minutes and promised this will be fixed.

By 9 pm we were completely exhaused and asked the oyo customer care to change our hotel. So they have provided us the updated memo for the nearby hotel 480. But since we have heavy luggage and hotel galaxies staff promised us that this will be fixed in next half and hour, we decided to stay there only. Biggest blunder!!!

11 pm and still no water, with 2 kids we were literally stacked. So me and my sister visited near by oyo property 480, and decided to booked it. Asked the oyo to shift us from 718 to 480.

But the hotel manager/property manager of 718 (Hotel galaxy) came completely drunked and asked us to pay for the whole day. He was in such a bad shape, that my mom needs to intervene in it. And we have decided to stay there the night and change the hotel next morning.

Questions which need to be answered by oyo here:

Why are such properties listed?
Why no action was taken against such drunkard property manager???
No clear mechanism, no of times i called your customer care, and every time i need to explain all this story to executive??

Attached : blanket

I stayed in ooty space4 resort (Oyo) service was very bad. All the person who was in service was on training. Not even a single person was there who was not in training period

Breakfast was also bad. We had a group of person and each time we had to wait for the things to serve. Only 3 items were there
1. Poori and bhaji
2. Semiya uppuma
3. Kellogs

Tea was served in a very small disposable glass

Restaurant place was not seen good with no table mat/cover

In ooty weather is cold all the time and no hot water was provided. They provided hot water from 7am to 10am and 7 pm to 10pm. So if a person comes after 10 pm after visiting tourist place they had to bath in cold water

Rooms were not maintained well. Step light was in hanging condition sofa had no covers. Cow dung was also seen in front of room

Wifi was very limited inside said lobby.

I booked a room in oyo rooms 313 koramangala 100ft ring road on 8th july 2017. I went for check in at around 9:45 am and the receptionist told me that you have to pay 30% extra at this point of time and the rooms are available. Up to this point it was fine but the receptionist told me to come back at 10:30 am because at 10:30 am i did not had to pay extra charges. Now if i go by the rules of oyo rooms if i check in at 10 am or after 10 am it is not chargeable. At that point of time i did know this rule and the receptionist also provided me with wrong information due to which i had to wait for around 45-50 mins for the room. Now my concern is that if the receptionist was not sure than i should not be provided with the wrong information and i had to face certain problems because of it. Now i want some actions to be taken because it was because of them i had to wait for a long time.
Apart from this i have a query "suppose a room is booked for 2 or 3 people so is it necessary that all the 2 or 3 people have to show their id proof or id proof of 1 person is enough?"
I want an answer for my complaint as well as the query as soon as possible.

Sir i bm gujrati booked hotel via oyo rooms in shimla for 3 days. Hotel provided by oyo rooms to me was golden nest when i reached there i was given room in which there were three bed were on the floor and oyo rooms charged 5000 for each day so i didn't checked in and tried contacting oyo room but when i failed i leaved hotel after 15 min and registered complaint for returning money.
But today i got cal from oyo rooms official namely vinay that you have already checked in the hotel and stayed for 3 days this type of rediculous behavi5was unexpected from this type of mnc
I just want to know that you will return money or not if not i will fill case against you in consumer forum of harassment and cheating...

The location of hotel gave us a shock, as it ws inside a shopping complex. Though the hotel staff ws cooperative, but their hospitality ws lost in d stinky n congested environment. The experience worsened when coincidently we saw soiled blanket. In morning, d breakfast ws claimed to b complementry but we paid it by our health as both o[censored]s had upset digestion thru out d day.

Hi, myself dr rajat dogra( not sharma ) . I had done bookings with oyo on 9th june 2017 for a trip to mussorie on 30th june check in and 2nd july checkout.
On reaching the property i was told that my bookings have already been cancelled as my check in dates did not tally with the information provided by oyo to the property owner. As per his information we were supposed to chek in on 28th june and check out on 30th june.
I tried to call the oyo person mr dinesh from chandigarh but due to no signals i could not contact that person.

After 45 minutes of mental harassment we were provided three rooms which were not oyo rooms.

Rooms were on the ground floor with closed backyard. Only one room had balcony. Rooms were small in size, as promised were bigger rooms. And construction at night was being done on the ground floor because of what we could not even sleep properly.

I made so many complaints on call after coming back but no one responded appropriately.

I would request everyone who can see this mail:

please please please do not do bookings with oyo. They are terrible in services. My complaint number in oyo is 2126789. My contact number is [protected].

I want my full refund of 18000 rs because of ;
1. Lack of services as per commitment
2. Mental harrasment
3. Negligence in reviewing my case.
4. Not attending my feedback calls properly.

Dear Sir/Ma'am,

Greeting of the Day!!!

With reference to trailing mail, I have book a Room from Jammu Road Katra (Jammu Tavi) But unfortunately Cancel my trip so I have Cancel my Booking (Id- GORU9683) . I talk to OYO customer care department he say that your money will refund within 24 hours, But my money has been not refunded to till date, My Complain I’d is 50739. I would request to you please Provide help for refund my Credit amount.

Name- Ashish Kumar pandey
Booking Id- GORU9683
Mob- [protected]