OYO Rooms Complaints & Reviews

I booked a package for kerala trip with my wife for 9 nights and 10 days through oyorooms. I was asked to pay my entire trip cost as advance money which i paid via online transaction.
I was scheduled to arrive and depart from kochi airport. On 1st night i was made to stay in hotel viceroy at kochi which is next to a liquor shop (So one can imagine the ambience) and even it doesnot have dining facilities so one is left for oneself to fend for himself. I was asked to book my dinner online and had to wait for one whole hour until my order arrived. When i spoke with the customer care they told me that as dinner and lunch was not included in my package it was not their issue. Next morning the breakfast had a single item which was not eatable (Although breakfast was complementary with my package). On calling the customer care i was told that they will look into the issue but till now their report is awaited.
On the next day i had to leave for munnar but when i chatted with some locals i was told that the hotel chandana resorts (Allotted to me by "so called" package expert miss r* verma) was only 60 kms from munnar. As i was there to visit munnar and not to spend my time in cab, i requested for change in hotel at the number provided in my final payment voucher but i was told to contact the salesgirl miss r* verma as it was in her purview whose number is not shared by her. On calling the common sales number i requested a call back by her and thankfully she responded. But to my amaze she gave me another number as she told me that she was not involved in changing of hotels. After haggling for 10 minutes she raised my case to another number after agreeing that indeed it was oyo's fault and the distance was overlooked while booking. The other person called and started saying "sir all the rooms are full, and we can do nothing". When i pointed out that it was their mistake he said now what's done is done and the only way out was that i pay the differential amount of stay and cancellation. I agreed and then the hotel was changed to meghdoot resorts. Next few days we enjoyed our trip. But on the 3rd last day my wife fell ill and i had to extend my stay at kovalam for one day. I booked a separate hotel without the involvement of oyorooms as i was already fed up with their services. But i informed the customer care of oyo that i will be reaching kochi back one day late. On my way back to kochi from kovalam i receive a message from oyo that my booking has been cancelled at tri star regency kochi (I had a scheduled booking of 2 days as per my final payment voucher) as i failed to check in on time. I immediately called the customer care and was told that the booking is not yet cancelled and that the message may have been a mistake.
However when i reached hotel tri star regency at kochi, i was told that there was no booking in my name. I again called back the customer care and was told to contact the salesgirl miss r* verma as she could only deal with this issue. I again tried my luck but the phone kept ringing. I again called back the customer care and made the property manager talk with him and understand my predicament (My wife who was ill was still waiting in the car). After struggling with property manager for 15 minutes the customer care person told me that he would call me in 10 minutes but those 10 minutes never got over even after 4 hours. Meanwhile the last room available in the hotel also went away after one hour and i was left on the outside clueless of what had transpired. Even after making the payments for my stay i had to book another hotel at my expense in kochi and as i am writing this, more than 5 hours have passed but i guess oyo customer care uses some different watches as their 10 minutes are still ticking. May god have some mercy on such tricksters.
My experience with oyo rooms has been very bad. They are a cheating bunch of people without having any morality or professionalism. They simply reply to every complaint that "we tried reaching the complainant" and that he was unreachable (What a convenient way to settle a complaint).
I simply request other prospective couples who want to book their packages"please avoid booking through oyo's". They are money robbers and they do not share a basic dignity of calling back when they say they will.

I am varun mahindru. I booked oyo room from phone by calling oyo room number given on their app. I booked room on26th feb till 28 th feb 2018. Il copy the message down just as a relevant proof. My booking id was xgpi1426. But in hotel there was showing booking of 1 day. And i have paid for 2 days that was rs1850. I only got to stay for 1 day. And hotel said in their tab booking shown only for 1 day. I was felt like backstabbed and it was just unprofessional and very rude from oyo rooms. I felt like to put a case against oyo. Then i called oyo helpline no-one understood the case and no one replied. And one girl replied your booking was only of one day. And she said its your matter i can't help you.. Lakshya was the guy name from whom i have done booking. It jz my duty to inform this case. As this is very. Amature on your level. Because when your customer feel this kind of deal from you it feels very embarrassing and stuck more when our family member also with you at this very annoying sitution

Here is the message from oyo


Dear varun, we look forward to host you for confirmed booking xgpi1426 at oyo 11886 hotel crystal
Check-in: 26th feb, 12 pm onwards
Check-out: 28th feb till 11 am
No. Of rooms: 1 classic
Number of guests: 2 adults
Hotel name: hotel crystal52
Address : 128, kajheri, sector 52 chandigarh., chandigarh
Map link : http://bit.ly/2EX6oEN hotel reception: [protected] *t&c - please carry a valid govt. Issued address id proof (Pan cards not valid)

Looking for your action on this case as my money and time was wasted by oyo.
It will be helpful for me if you take action, as i am just doing my duty to inform you otherwise if il see this matter legally due to embarrassment i faced..
Thanks
Varun mahindru
[protected]

We are right now at the oyo property. Here are 3 rooms and we book this place for 9 guests (2+1 in each room) and there is no arrangement of beddings for the +1 person. This is not the way. And we just had a conversation with the oyo captain and he is not giving sensible replies, he is just saying that we have allowed you on special permission. Even if there is special permission we expect that there is arrangement for the sleeping. Its already 11:20pm, no arrangements till now.

We signed agreement with oyo for 1 yrs with lots of requirement to be fulfilled to tie up with them. They demanded for a/c, water purifier, tv, etc which cost us around 160 lcs for 4 rooms. Inspite of this we didnt get promised business from oyo people. We had profit of 50000 rs for 1st month of which they deducted their linen charges n what not, giving us final amount of 13000 rs for including all 4 rooms so 3250 rs per month. So for this feb month we had 10000 rs profit but they didnt gave us single penny. And one thing i want to share with that this oyo people promises you everything to pay ur electricity bills wifi bills but they dont do so, so please dont be dependent on them. Humble request to you dont sign your contract with them if you dont want to suffer. This is my personal expirence

Stayed at above property between feb 01-02. We had booked 2 rooms and was with my elderly mother and 3 month old twin babies. We reached the property at around 11 30 am and were made to wait by the poolside till 12 45 for check in. We saw the earlier occupants leaving the room in front o[censored]s after 12. This was despite informing that we would be reaching by 11 30. However we were forced to check out before 11 the next day despite requesting we be allowed to keep atleast one room till 1 pm maximum. The guy came asking for keys before 11. The booking said late check out till 1 is allowed subject to availability. We kept our luggage at the premises and spent time with the kids at the nearby restaurant. When we came back at 1 to pick our luggage both rooms were unoccupied. When the rooms were available why were we not allowed to stay a little longer. Atleast a little consideration could have been shown towards the two infants. If check out is that strict why was the check in delayed by 45 minutes. Also the kitchen and utensils were unwashed and dirty.

Booking id: lqbr7382

Recently i visited shimla mall road and did booking with oyo (Bridge view premium hotel)
I was shown beautiful premium rooms, seeing which i did my booking for rs 2300. I reached there at 9 p. M, as i caught my bus from delhi in the morning. Receptionist told me i was alloted room no. 123, whereas oyo messaged me i was alloted room no. 105.
After visiting the room 123, i called at reception and told i dont liked this room, as the room was old and chair and sofa was torned. Room was worse than a homestay. I told them homestay rooms are more better than this. They asked me for some time and told me to call back. They didn't called me and i called them again for asking. They replied all the rooms are filled up. No rooms are there for you.
It was my first booking with oyo and i'm pretty despised by their service. They duped the customers with beautiful pictures and scenic beauty from window but what we get is old dull room with only scene is of dusty water tanks from our window.

I had booked a double room at oyo 1705 hotel le grand, coimbatore in august 2017 to attend aioc conference through expedia. Ca. Booking id gyhu8297. I had already paid full amount of c$316.44. But we were told by the reception counter that there are no rooms available. There were no vacancy in any hotels because of conference. It was very
Frustrating for 3 hours. We had to come back to mumbai paying 24, 000 rupees for 2tickets by jet airways. We reached mumbai at 1:20 am. I demand from you not only the full room charges and also 24, 000 rupees airfare. I was not able to attend the conference for the last 2 days. I think there is enough grounds to lodge a complaint at the consumer courts. Hoping to hear from you soon. Many thanks. My contact number in india is+91 [protected]. Canadian number is +[protected]. E mail b. [protected]@ns. Sympatico. Ca

Dear sir,

I have booked this package yesterday through miss. Ranjana. She is committed to give me discount of rs.1000/- (Rs.500 per person) on total package. After her confirmation i have done payment procedure of 15000/-.

When i receive final confirmation mail from mr. Jaskaranpreet bajwa as per below mail there is discount not mentioned. After that i called, he is clearly tell me is it not possible to give discount in this package. Mrs. Ranjana admitted on call she was give me a commitment for discount and she will send final confirmation mail including discount.

After 5 minits mr. Jaskaranpreet bajwa called me and tell me is it not possible to give discount if you want then i have canceled your booking. Almost half day from my busy schedule i have spend for this booking, also basis on this booking i have done my flights and trains bookings to come and return from delhi because i am living at gujarat vadodara.

At the very beginning we are facing the this kind of problem, in future we are thinking your services not up to mark. First time i faced this kind of wrong commitment trough any tour service provider.

Kindly look at above matter and give me resolution on commitment basis. Because i have booked this package on the commitment of oyo service department.

N a makarani
Mob-[protected]

Whenever i search the oyo rooms for seleted dates..
There is no rooms available if oyo give the facility of oyo rooms thn why they are not provided the rooms for selected dates..

It is nt possible tht when we want room tht time rooms are availble in hotel..

Sometimes they showing sold out...
Tht tine wht customer will do???
Wht we can do plzzz revert...

Hi,

I visited oyo room oyo flagship 237 sector 41
Booking id: sarp7948
Check-in - 14th feb'18
Check-out - 15th feb'18
I had a very bad experience. Bathroom was in very poor condition and room was also unclean. I would like to get my refund back for poor service. I have attached pictures for the reference, even service was also bad, in bathroom no towel, food menu also expensive. I am very frequently user of oyo. So requesting you to please look at this matter on top priority.

Regards,
Bhupender singh

I booked a hotel named “hotel relax” in indore which is saying unmarried couples are welcome with any local or outstation id. So i made the booking but when i visited the hotel the manager there refused local id to stay and misbehaved. Then i cancelled the booking and my money now wasn’t refundable. Is this the service you guys are providing. This is the worst app giving people fake information about the hotels just to conduct money from people. Just take any action against these creep hotels and refund my money. Otherwise i’ll never use oyo again.

Hello
I asked for early check in for my booking id cleartrip trip id:[protected] when we reached they were very rude rooms were empty still no room they said pay us 1500/- just for 2 hrs before we arrived seriously i request you people remove this hotel from your list else next time i won't book from your website n pls make a complain on them. Worst talking they talk as if they have no respect for customers. Worst hotel i ever visited please take my complaint n take a action on them.

This is wrt a booking in an oyo room, sri said suites above big bazaar, bannerghatta road, bangalore, india.
Took this for valentine's day and they ruined it.

My girlfriend put rose petals on the bed sheet. I'd to leave for work at 9am on 15feb 2018. My girlfriend had to checkout by 10am. She wasn't allowed to checkout saying there was "damage'" to the bedsheets. (Photos included)
Let me throw some light, damage means physically harming/destroying the item rendering it unusable.in this case it was a minute stain due to rose petals. The property owner illegally denied check-in, harassed my girlfriend and demanded 900inr as a replacement cost for the bed sheet.
He later asks 800inr. This was very unprofessional and i contacted the customer support/managers and captains, each and everyone.

They demanded to pay 500inr.
(Paid through paytm, photo included)
My girlfriend wasn't allowed to checkout, made to miss her cab, was mentally harassed and was late to work because of this.

Oyo guest policy clearly states that "guests will have to bear the costs in case of damage. This doesn't include normal wear and tear." i'm including screenshots of all the scenarios including oyo guest policy. I need a proper compensation with an apology, else i'm gonna sue you people with all the proofs.

I'm very unhappy oyo.
I'd rate you guys a 0 or even lesser.
Very very unprofessional.

I booked a package for kerala from oyo packages on 18 jan 2018 and made the 25% payment on same day. Package id kyja9825. After one week i got the final voucher from oyo packages. They cheated me as the type of rooms are not according to the details explained to me before booking so i cancelled the package on 28 jan 2018. I called their customer care and emailed them many times for refund of advance amount and every time they are saying that your request is forwarded to higher officials. Every person of their team is telling different stories, each one of them is requesting for 2 more days. Now more than 16 days passed but till date no refund is credited in my account. Never book package from oyo or oravel stays pvt ltd. They will charge you in the name of their cancellation policies and cancellation policies of their vendors. Never trust on oyo people. They are cheaters.

Dear team,

I booked a hotel oyo 5723 hotel crown jaipur. For 8th and 9th and 10th feb

But i face so fierce problem that i had to call police to get rid of this..

I am likely to approach pan india news channel/news paper to share my experience with oyo hotel,

When i approached hotel and entered in room.. I observed that room is dirty, no adequate light... Wash room was dirty including wash basin, broken and unhiegne bath basin,
Bucket was dirty when i asked hotel staff to replace that they simply exchange with other room which was also dirty... There was no air circulation or ventilation i. Room, i though i can tolerate of ac work but that too out of service. Telephone was dirty,
Drinking glass was so dirty that no one can drink water.. So i felt i can't stay here with my 3 year old daughter and any one fall sick if we stay here.

So we politely inform reception that we can't live here we are going as other room was also like same... And i observed hotel staff were not in uniform but with dirty shoes entering room...

But hotel staff did not allow me leave hotel and asked me to pay money...
I was surprised once i have not availed any service rather i was cheated by showing clean picture unlike original one which amount to cheating to customer under consent right.

Then they fought with me, broke my beg and despite looking that my daughter was crying due to hunger after travelling since 5:45am fro. Gurgaon to till 12pm... They were continue to fight,

They manhandle me by calling 5 odd people

Thus forced my to call 100 and i was forced to lodged fir for making me hostage with hotel by their rude staff.

I am really disappointed with such ridiculous exp and surely never recommend any one to go for oyo... Now i am going to media for such poor exp...in my opinion oyo mush de panel such hotel with huge penalty and an apology letter from hotel manager to guest

Hi team,

This is the first time i am using oyo rooms facility. Kindly understand my grievance on the below concern.
1. While cancelling i got a notification as refund amount - nan. How can i understand this?
2.in the communication mail dropped to me from oyo,

"since your reservation was already confirmed, you'll be charged a small amout, as we incur costs from the moment you make your booking

But,

Cancellation charges : rs. 1633

Refund amount : rs 0
"
But complete amount is not a small amount, at least i should be notified prior with the refund amout.

It's not at all a customer satisfactory action. How can i lose my hard earned money?

As per your policy, refund will be granted if we cancel 24 hr prior to the booking?

But, i booked at feb 12 evening 5 :30 and cancelled at feb 13 noon immediately after 12 and as per your policy, check in time is 12 noon.

In this case, how can i cancel 24 hr prior to my booking? Its not at all a feasible option. And, also no intimation was given on the refund amount details.

Kindly explain from your end, and understand my grievance.

Regards,

Harika thota

Dear Sir

I am Tarun Kumar Shah, resident of Delhi, and I booked OYO Rooms, for my stay in Ahmedabad from 10 Feb, 2018 to 12th Feb, 2018.My booking Id is FPXY4301.
I paid, Rs 5100 per night, to stay here and you people gave me a Dharamshala room to live in, bloody shame on you people and your fraud organisation.If I would have paid the same amount to some other hotel, would have got a 4 star hotel room with premium quality services.To prove that after paying such a huge amount for per day I got low quality breakfast, poor condition of toilets, and a dirty room in a Dharamshala, I am attaching the pictures in this mail.
You should be ashamed for deceiving the customer, but better you know that I am not going to just say, I will prove it through my actions, if within 2 days I don't get full refund of my amount, I will post all these pictures with my compliant on all social platforms, FACEBOOK, TWITTER, INSTAGRAM.and will surely do a legal case on you for committing fraud against me, and for giving me such poor quality services despite the fact that I paid so much.
You better don't consider us customers stupid, and I shall give it in newpaper, that you cheat customers, you take such huge room tariffs in advance and give nothing in the form of services.

Don't consider me like those stupid customers whom you cheat and they don't react to it.My age is 48 years and I am going on business tours since last 20 years, I have stayed in rooms with tariff from Rs 2, 000 to Rs 4, 000 and have always received premium quality services.This was my worst experience as I did a horrendous mistake by booking a room for the first time from OYO Rooms.
I am sending you my bank account details, and if I don't receive refund of full amount within 2 days, you better watch it out, because I will not stay silent, even though I would have to spend more funds to get my complaint to the ears of public, I will not let others get fooled by you, so better don't think you would get away with this poor treatment to the customer.

Listen the video of exhaust fan, see the breakfast see the shower picture, is this what a customer expects to get after paying Rs 5, 100 per night tariff to you, I need quick response from your side, otherwise I know as a customer, I can even go to Consumer courts and your organisation's image shall get tarnished .

TARUN KUMAR SHAH
+91 [protected]
+91 [protected]
+91 [protected]

Dear customer care support member,

I have booked a hotel at pune on 17th of march. Booking id ref no zdjn8354.
I have paid the full amount through online to your website.
But you have mailed me a confirmation that payment to be made at hotel.
And advance showing 0.00 on that confirmation.
Hence i request you to generate a fresh receipt that showing the amount has been paid and balance to be paid as nil.

Regards
Puskar guha biswas

I am literally getting harassed in front of hotel on road.
As after booking still they are denying us to check in.
My wife's health is not well, we came here for her checkup also, we were made to stand on road.
We are feeling ashamed of ourselves.
Shame on oyo, it was not expected from you guys.
From last 1 and half hour we are being harassed and not getting any room.
I called oyo and they are saying no rooms are available in delhi area.
I have prebooked the room and not able to get it.

Hi sir,

We went to leh-ladhak fom oyo package last year july 2017 and we have not got receipt till now to submit for lta in office for tax exemption. When i sent mail on 9-jan-18 to swati sharma no response and least bothered to help customer care also. From last 1 week, i am calling to supervisor praveen, gaurav and no one is following up properly. Today (6-feb-18) i am calling from 5 pm evening and no one is bothered to give tax recipt. I guess oyo rooms is doing some illegal business thats why they are not giving the recipts to us. I am going to complent fir tommarrow and go to court for illegal business. So that it helps other customers. While booking package they promised to give bill receipts on 4 passengers name. But now they say its not possible. No one knows the procedure properly.

Thanks
Deepa