OYO Rooms Complaints & Reviews

Booked for one day and paid at the time of check-in. Later booked the same place for two more days. At the time of checkout, charged for all the three days. (As i had to leave early, my friend checked out. He was not aware of the payment i have done on the first day).
Even more shocking is, even after staying and paying for three days, last day is shown as 'cancelled' in app. So no receipt for payment.
Issue raised to oyo customer care 10 days back.. No resolution but standard apology mails.
Booking id: first day: ocdz3978 last day: zlyv1459

We took 2 rooms in oyo property called ginger near railway station. Rooms are very dirty requested them to change but there is no action taken from them. Empty beer bottles are laying in room. Bed sheet are worst and smelling very bad. For my complaint oyo team called after 2days after chectout. Really we faced a tough time. We have to pay full amount before check in. I personally felt oyo is just giving preference for money not to the customers convince. Pics are attached.

I booked an oyo flagship 061 room in tirupathi. I checked in at 1:00am (22/10/2017) to end up in a piece of crap! The wall paint is peeled off, table is infected, there is water leaking from ac, floor tiles are broken, main door latch is broken, bathroom door is completely non-functional. Please see the photos and video to get the feel of this crap!

Hi jos babu, we have received your payment and we look forward to host you at oyo 7556 tlv resorts for confirmed booking tcjd2604
Check-in: 8th sep, 12 pm onwards
Check-out: 10th sep till 11 am
No. Of rooms: 2
No. Of guests: 5
Hotel name: tlv resorts kodaikanal
Address : plot no. 1, attuvampatty, pallangi road, kodaikanal

Cancellation message i got from oyo

Your oyo rooms booking tcjd2604 at oyo 7556 tlv resorts, has been cancelled as per your request. Refund of rs. 13941.0 has been initiated. You will receive the refund amount in your account in 7-14 working days.

Complaint
Based on this i have not received my money back to account.. Its 2 months over. Please check and do the needful.

This oyo posted good pictures about their partner property and booked the offered price, when i landed the property it was horrible and small size room given to me, i complained to the property desk, they told me to contact oyo, i called oyo and the girl sonia tried her best to give me a resolution, i convinced to accept her resolution that moving into another property, when i am trying to shift, the oyo5323 kamadhenu residency forced me to pay 500 because i satyed in their land for 2 hrs, they forgot that they shown the wrong picture and got my booking, both oyo and partner property only targeting the money and not even worried about customer comfort, i paid 300 after oyo requested me to pay

I paid for nothing but experienced worst thing

Oyo and their partner property doesn't care about reputation, may be india is populated and forgive and forgot attitude always help to make politicians to loot the country and these business people loot the innocent customers

This is very embarassing to receive such a poor customer service from a lodging giant like oyo rooms. I feel very victimised to have been stuck with such a service. I have booked an oyo room at delhi police society, phi 1, greater noida. My room has been booked through my company m/s. Godrej and boyce mfg. Ltd. It's been more than 6 months that i'm staying here and even after repetitively complaining to the property manager mr. Kapil, he has not been able to take no call other than nodding heads with property owner. Last week the a/c was not working. The fridge has not been working for the past one week. The washing machine above all makes the clothes more dirty rather than cleaning it. I have requested all the stake holders to fix the problem but nothing helped. Ofcourse they serviced the machine but it didn't solve the problem of leaving stains in the clothes. I have a buffer of 4 months for this machine to be replaced but no action taken as on date. Kindly replace this washing machine as soon as possible as i cannot stand getting my clothes completely torn and stained for such a long period.

My booking no. Zcxy6458 at noda residency from 12th to 13th (One night) october 2017 included complimentary breakfast.

At the time of check out the hotel charged us for break fast claiming the items i have chosen are not included in complimentary. Neither oyo or the hotel provided us with list of items included/not included when checked in. Its cheating & not expected.

They were also hesitant to provide the taxed bill (Gst)

The following mail ahd been forwarded to [protected]@oyorooms.com and bookings @oyorooms.com:
This is to bring to your notice that against above booking order, my daughter seunti ata had paid full amount of inr 17795/- to your company for booking in tordi haveli of jaipur from 30.09.2017 to 03.10.2017 for four rooms. This hotel is enlisted in your hotel list of jaipur. When we have reached the hotel on 30.09.2017 in the afternoon, the attending person in the desk had misbehaved with us by declining the rooms to be allocated to us. He had also told us to leave the hotel at immediate as there is no such deal between you and the hotel, as uttered by the desk person.
Being deprived of the accommodation, we were made to rush to other hotel named jaipur classic as per advise of your customer care executive sunny without any food or getting freshen up while we were making journey since morning from agra. That hotel was not in the proper jurisdiction of the city and was in the outskirt with the rooms offered two in second floor and two in fourth floor. There was no lift services available in that hotel. As most of the passengers were above 55 years of age, it is not possible for us to stay in that hotel.in this process we have to spend big amount of around 2000 inr for moving from tordi haveli to jaipur classic and from there to other hotel which we have to arrange of our own. We have to bear the additional cost of 50, 000 which we should not have to bear and caused financial problem for us at an unknown city like jaipur.

In this context, i would seek your explanation regarding the following points:

A) while the payment had been made on 21.07.2017, why any information about reschedule of hotel be passed on to us prior to our visit to jaipur?

B) after paying 3 months advance payment should we deserve such unprofessional approach from your organization to make our life miserable in an unknown city with 9 family members leaving on the road?

C) why i have to bear unnecessary expenses towards conveyance for your casual approach?

D) do you think taking money from client, holding it for reasonable time and ultimately refunding the same to the client is your work ethics and permitted by corporate values of oyo?

E) what is the role of much publicized oyo captain who had never contacted us during our stay for any help needed by us?

F) do you think marketing strategy can overcome your inefficiency and unprofessional approach towards your client?

Please revert with your feedback by 48 hours for my satisfaction or else i have to knock proper door for justice.

Regards,
Somnath ata
[protected]

I had stayed at madhav stays at noida, sector 126 which i had booked through oyo vide lpxr6034 from 06 oct to 09 oct 17. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean.ac was under repair. They have made a restaurant for name sake. It is totally unhygienic. I had to run behind the staff for bed sheet change, tv remote, ac remote. They have only one or two remotes for the whole hotels. Water from the ac makes the veranda untidy.

Remove this hotel from oyo rooms otherwise it may affect your prestige.

I booked a oyo room named as oyo 6159 coral residency in kolkata. I booked this room for 1201 rs. For one day on 8th oct to 9th oct morning. It is a complete cheat as the pic shown in oyo app was complete different and what room i got was so pathetic. No one will 1201 rs for such thing and when i asked them to change my room, an excuse was given that is no other rooms are vacant, as i had l already deposited money for this room i had no other option than staying there. This was not the ending, in night around 2:00 am the a. C. Shutter completely fell down on floor which was near to my bed. I could have got hurt. It created that much noise in night i was completely scared. After tis when i looked for someone for help. There was no one to help me out. No good service was provided. Washroom gate was nit getting closed. I could not feel that i am in an oyo room but feeling like i was staying in some public guest house. Even that thing would be better than this. As i am using oyo rooms more than 2 years each month as i have travel purposes. Never experienced such crap with oyo name. Hope this thing would be solved otherwise no one could trust oyo. I would like to ask for my refund as it was not safe there to stay and was noy realy worth it. Thank you

My previous complaint is marked as resolved but it is not actually resolved. Oyo is still keeping my money without providing me any services and spoiling my holidays. So i am writing this complaint again.

I am sharing my terrible experience with booking experience with oyo rooms. I was searching for a hotel with a family room in masobra (Shimla, hp) because we are three adults and a small kid below 2 years. I found hotel rock heaven on tripadvisor. Reading reviews about hotel rock heaven and specially ignoring the reviews regarding rude and unprofessional behavior of hotel staff, i selected this hotel as it was located in our destination location masobra. Moreover hotel and room pictures displayed on tripadvisor and hotel own website showed rooms beautiful, clean and hygienic as per our requirement.
I checked all details of hotel on its website which displays all details like room types and their rates, meal plans, extra person charges and other room amenities & services. They have also option of booking and payment available on their website.
Before booking, i approached the hotel people through phone call mentioned on their website. A lady attended my call from hotel rock heaven, masobra. She confirmed me availability of super deluxe room for three nights (Check-in date: 2 june 2017, check-out date: 5 june 2017) with relevancy of hotel information available on their hotel website.
She said super deluxe room is a kind of family room which can be used for triple sharing as room is having a double bed and one single window side bed which is shown in room pictures also and even extra bedding can be done for fourth person with extra charges. She was very polite on call and assured us for best room and services. When i asked her to make the booking, she suggested to make booking through their partner oyo rooms to get discounted rates for one double occupancy super deluxe room. She assured us that if extra bedding would be required will taken care by her directly at the time of check-in at hotel with extra charges. Then i searched same hotel in oyo rooms app by name "the valley view" as directed by her. Same beautiful pics are displayed on oyo rooms app. Rooms looks big and spacious in oyo app. After checking details, i made bookings through oyo rooms. I also sent them mail for booking and queries, but they did not reply. As my booking is through oyo rooms which is a well-known trust able firm, i made all advance payments online.
But after reaching the hotel, we were shocked and surprised. They don't know how to welcome guests. Same lady was sitting on reception have no manners to welcome guest on arrival. We indians are famous for how we welcome and treat our guests. We reached at hotel around 9:30 am. We went inside to inform her about our early arrival. She replied that we will be allowed to check in at 12:00 pm only and we agreed. We were made to stand on road side outside hotel. None from the hotel people asked us to wait in lobby area or inside hotel premises. They did not even offer us a glass of water.
When we asked her, for extra bedding and arrangements as discussed over call, she replied rudely that you booked from oyo rooms for two and so we will not arrange for extra person in same room. She too denied all commitments made on phone at the time of booking. When asked about hotel website information, she replied that hotel website is old and not updated one, so information available on their website regarding rooms amenities, their rates, extra beddings charges, different meal plans etc. Is incorrect. Having a hotel website with wrong or fake information is illegal and it is a cyber-crime. As we don't want to spoil our trip and having a small baby with us, we asked for availability for one more room. She said room is available and we can make booking directly with them. We asked her to check rooms for proceeding further as were already cheated by her. She let us check rooms before making new booking and check in. Rooms were not same as displayed in online pictures. Rooms were stinging with dirty bed sheets. Washroom was too small, dirty and unhygienic. We were cheated by hotel people and oyo rooms. Hotel people asked us to contact to oyo rooms for any issue as they are not responsible for any kind of inconvenience caused as booking is not done with them directly. So seeing hotel people behavior and their services we denied check-in into dirty room.
We have not checked-in in hotel room and did not use any kind of hotel service, not even a glass of water. Any online business runs on customer satisfaction and trust between online service provider and the customer. Issue is still pending with oyo rooms. As hotel people sais, booking is through oyo, so they will refund and oyo says, hotel is non-refundable, so can't refund whatsoever is the reason.

Now the summary stands that we booked a 'phantom' hotel through you and were given an alternative. Then we were given an alternative of alternative and finally we are charged for canceling our stay at the first alternative. How do you expect us to accept this? Isn't it irrational and illogical. Beyond the mental and physical harassment at the late hour of night, you are charging for cancellation. Is this not your responsibility to check with the hotels at least to the extent that they exist for providing a room.

I demand full refund without any deductions. I must not even be asked to pay for the place where i stayed because that was offered complimentary.

We booked in advance hoping for a good service, but i regret to say i had the worst experience.

Seriously a bad experience with oyo rooms, actually i have done payment trough net banking and at that time due to family issues, i have not make trip. Booking personal tell me that when you will create new booking then this payment will update against that booking. But now i have created new bookings but no body response on that mail. My mail id is sambhav. [protected]@gmail.com i had already mail on [protected]@oyorooms.com and on [protected]@oyorooms.com but issue not resolved yet. My contact no is [protected]

First of all i must say i am really disappointed with the experience i have in regards to this booking.
It has been mentioned that trivedi international is a hotel whereas it is not, it is an apartment which is located with quite complexity. My cab driver faced a lot of congestions while reaching the hotel. The areas in the proximity are very poorly sanitised, with garbages thrown around here and there. When i reached the hotel, the door was completely locked up and no one turned up to open it even after i kept on pressing the door bell for a long time. At last i had to call the oyo customer care no. To get the door opened. Afterwards i was received with a very poorly dressed receptionist as against what is displayed in the app. The ambience was very poor. Even the reception counter's xerox machine was out of service due to which the reception guy kept our ids till the time of checkout to get it copied. I must say this is really unacceptable as it was an adhaar card and might be lost/misused or something. The room allotted to us was in a really pathetic condition with the tea table completely broken, ac not functioning properly, bathroom very stinky and poorly sanitised, no slippers provided. Even i had to call for each basic service that should already be there in advance like toiletries, towels, water bottles etc. I was disappointed as hell. Then upon request another room was allotted to us which was not quite a significant improvement over the previous one. One very critical and crucial part which i want to mention is that the set top box holder was defective and was probably in state to fall down and break apart. Unfortunately it did break in the morning as the passage provided to reach the bed was quite a narrow one with that holder indulging in the path. Due to this the apartment holders treated us very rudely and asked as for the compensation without which they were not allowing us to checkout. I had to call the oyo customer care no finally to resolve the issue. Another critical moment when i felt deeply annoyed was the complimentary breakfast which they provided. It was extremely insufficient and very oily and unhealthy. Since was staying with my dad and he is diabetic patient and stays with insulin injection to get his blood sugar level controlled, he needs quite an appropriate amount of healthy diet. When i asked for the same at the time of complementary breakfast the hotel owners started yelling at us and demaned extra amouet provide the food. Moreover the timings for the open and closure of the pantry /kitchen was very weird. As far as i know the standard breakfast timing in regular standard hotels are from 7am to 10am in the morning, whereas it was from 8:30am to 10:00am. There was no buffet system too. This was really disappointing. We had come to stay for my father's surgery for his retine detachment in sankara nethralaya mukundpur, kolkata but the hospitality was not on the mark. Lastly due to the defective glass holder of set top box my palm got a cut and blood started coming out. This was shown no concern by them. Instead they kept demanding for the compensation. One more thing which i must add here is that the menu card which was kept in the room as we entered was completely non valid as when we tried to order food, the reception guy came up with an entirely different menu card with higher rates and said that the one provided in the room is not valid. I must say in a nutshell that the experience was really poor and i demand strict action against the property holders and full amount to be refunded to me as i feel cheated completely. I am writing this in elaboration so that next time no any other person gets to face so much disappointment and poor service after paying such a good price.in worst case i shall seek the indulgence of customer care helpline to help me with the issue. First of all i must say i am really disappointed with the experience i have in regards to this booking.
It has been mentioned that trivedi international is a hotel whereas it is not, it is an apartment which is located with quite complexity. My cab driver faced a lot of congestions while reaching the hotel. The areas in the proximity are very poorly sanitised, with garbages thrown around here and there. When i reached the hotel, the door was completely locked up and no one turned up to open it even after i kept on pressing the door bell. At last i had to call the oyo customer care no. To get the door opened. Afterwards i was received with a very poorly dressed receptionist as against what is displayed in the app. The ambience was very poor. Even the reception counter's xerox machine was out of service due to which the reception guy kept our ids till the time of checkout. I must say this is really unacceptable as it was an adhaar card and might be lost/misused or something. The room allotted to us was in a really pathetic condition with the tea table completely broken, ac not functioning properly, bathroom very stinky and poorly sanitised, no slippers provided. Even o had to call for each basic service that should already be there in advance like toiletries, towels, water bottles etc. I was disappointed as hell. Then upon request another room was allotted to us which was not quite a significant improvement over the previous one. One very critical and crucial part which i want to mention is that the set top box holder was defective and was probably in state to fall down and break apart. Unfortunately it did break in the morning as the passage provided to reach the bed was quite a narrow one with that holder indulging in the path. Due to this the apartment holders treated us very rudely and asked as for the compensation without which they were not allowing us to checkout. I had to call the oyo customer care no finally to resolve the issue. Another critical moment when i felt deeply annoyed was the complimentary breakfast which they provided. It was extremely insufficient and very oily and unhealthy. Since was staying with my dad and he is diabetic patient and stays with insulin injection to get his blood sugar level controlled, he needs quite an appropriate amount of healthy diet. When i asked for the same at the time of complementary breakfast the hotel owners started yelling at us and demaned extra amount provide the food. Moreover the timings for the open and closure of the pantry /kitchen was very weird. As far as i know the standard breakfast timing in regular standard hotels are from 7am to 10am in the morning, whereas it was from 8:30am to 10:00am. There was no buffet system too. This was really disappointing. We had come to stay for my father's surgery for his retina detachment in sankara nethralaya mukundpur, kolkata but the hospitality was not on the mark. Lastly due to the defective glass holder of set top box my palm got a cut and blood started coming out. This was shown no concern by them. Instead they kept demanding for the compensation. One more thing which i must add here is that the menu card which was kept in the room as we entered was completely non valid as when we tried to order food, the reception guy came up with an entirely different menu card with higher rates and said that the one provided in the room is not valid. I must say in a nutshell that the experience was really poor and i demand strict action against the property holders and full amount to be refunded to me as i feel cheated completely. I am writing this in elaboration so that next time no any other person gets to face so much disappointment and poor service after paying such a good price.in worst case i shall seek the indulgence of customer care helpline to help me with the issue.

Our hotel in siliguri has tied up with oyo on 2015 and the contract terminated within 6 months. A customer stayed for 2 nights while oyo charged for 20 plus that for a 1 night stay oyo charged 10 and has submitted a bill. Our hotel had already informrd the team that there was a wrong entry done and the team promised to revise while when we contacted again we were said that the team resigned and the new team is not entertaining our problem. We were interested to work with oyo but with such an unacceptable behaviour looks like the case will be needed some other direction.

I booked a room in basilica holiday home lonavala (Ohyk0589). The room was very bad in condition, i complained the staff, then they changed the room but still it new room was very poor. The showcase photo and original condition is very different.

I am listing some issues like old furniture, used comb, no clean bed, broken wardrobe, broken table broken door lock, spoil sofa, moisture in walls, poor bathroom and several other

Now, i need full refund for my booking as we as compensation.

We own more then 14 hotels overall world and we need to tie up with oyo rooms but your employee is not responding mails and nor receiving calls this is your service before hotel tie up. I had a word with mr. Ashish for your hotel in dwarka. Person from oyorooms already visited hotel and we did audit of the hotel and he said 'i will revert back within 48 hrs after the audit and it's been more then a week and i have not receive any revert back. We thought to tie all the hotels but with us service it's really bad for oyorooms being an brand

I booked for oyo rooms 653/1 shakti khand iii mehar road ghaziabad oyo 421 one hotel, on 29th september 2017, and by mistake i selected the wrong date and made the payment, then i called the oyo customer support 5times to change the date but they didn't respond positively, and after checking in they added extra charges more than the tariff the room and the service was worst, now i want my refund
Rajendra mishra

I booked a hotel in patnitop yesterday at around 11 pm, but when i reached the hotel the people at the reception denied me entry saying that they don't have rooms. Further they told me to call oyo and ask for refund and cancellation. I have been calling their customer support since. I have talked to two different representatives, both assured me that they're arranging a call back from their senior department and that my complaint has been raised. When i asked for my complaint number the second time, he said it's not available to him. Now it's really late in the night and now they're saying they'll look into it in the morning. They're duping money from us. And they don't even have an email id for complaints so that things don't stay on record.

There is oyo event manager ankit chauhan he initially quoted me price for party @ 15000 for the benquet hall oyo townhouse without catering, upon my interest for the property he increased the price to 25-30 k which is not acceptable, this is equevalent to cheeting yr customers, dont commit anything if you cant fulfill. Worst eperience ever, will never recommend any one to go for such services. You guys have wasted my time and energy both.