OYO Rooms Complaints & Reviews

My previous complaint is marked as resolved but it is not actually resolved. Oyo is still keeping my money without providing me any services and spoiling my holidays. So i am writing this complaint again.

I am sharing my terrible experience with booking experience with oyo rooms. I was searching for a hotel with a family room in masobra (Shimla, hp) because we are three adults and a small kid below 2 years. I found hotel rock heaven on tripadvisor. Reading reviews about hotel rock heaven and specially ignoring the reviews regarding rude and unprofessional behavior of hotel staff, i selected this hotel as it was located in our destination location masobra. Moreover hotel and room pictures displayed on tripadvisor and hotel own website showed rooms beautiful, clean and hygienic as per our requirement.
I checked all details of hotel on its website which displays all details like room types and their rates, meal plans, extra person charges and other room amenities & services. They have also option of booking and payment available on their website.
Before booking, i approached the hotel people through phone call mentioned on their website. A lady attended my call from hotel rock heaven, masobra. She confirmed me availability of super deluxe room for three nights (Check-in date: 2 june 2017, check-out date: 5 june 2017) with relevancy of hotel information available on their hotel website.
She said super deluxe room is a kind of family room which can be used for triple sharing as room is having a double bed and one single window side bed which is shown in room pictures also and even extra bedding can be done for fourth person with extra charges. She was very polite on call and assured us for best room and services. When i asked her to make the booking, she suggested to make booking through their partner oyo rooms to get discounted rates for one double occupancy super deluxe room. She assured us that if extra bedding would be required will taken care by her directly at the time of check-in at hotel with extra charges. Then i searched same hotel in oyo rooms app by name "the valley view" as directed by her. Same beautiful pics are displayed on oyo rooms app. Rooms looks big and spacious in oyo app. After checking details, i made bookings through oyo rooms. I also sent them mail for booking and queries, but they did not reply. As my booking is through oyo rooms which is a well-known trust able firm, i made all advance payments online.
But after reaching the hotel, we were shocked and surprised. They don't know how to welcome guests. Same lady was sitting on reception have no manners to welcome guest on arrival. We indians are famous for how we welcome and treat our guests. We reached at hotel around 9:30 am. We went inside to inform her about our early arrival. She replied that we will be allowed to check in at 12:00 pm only and we agreed. We were made to stand on road side outside hotel. None from the hotel people asked us to wait in lobby area or inside hotel premises. They did not even offer us a glass of water.
When we asked her, for extra bedding and arrangements as discussed over call, she replied rudely that you booked from oyo rooms for two and so we will not arrange for extra person in same room. She too denied all commitments made on phone at the time of booking. When asked about hotel website information, she replied that hotel website is old and not updated one, so information available on their website regarding rooms amenities, their rates, extra beddings charges, different meal plans etc. Is incorrect. Having a hotel website with wrong or fake information is illegal and it is a cyber-crime. As we don't want to spoil our trip and having a small baby with us, we asked for availability for one more room. She said room is available and we can make booking directly with them. We asked her to check rooms for proceeding further as were already cheated by her. She let us check rooms before making new booking and check in. Rooms were not same as displayed in online pictures. Rooms were stinging with dirty bed sheets. Washroom was too small, dirty and unhygienic. We were cheated by hotel people and oyo rooms. Hotel people asked us to contact to oyo rooms for any issue as they are not responsible for any kind of inconvenience caused as booking is not done with them directly. So seeing hotel people behavior and their services we denied check-in into dirty room.
We have not checked-in in hotel room and did not use any kind of hotel service, not even a glass of water. Any online business runs on customer satisfaction and trust between online service provider and the customer. Issue is still pending with oyo rooms. As hotel people sais, booking is through oyo, so they will refund and oyo says, hotel is non-refundable, so can't refund whatsoever is the reason.

Now the summary stands that we booked a 'phantom' hotel through you and were given an alternative. Then we were given an alternative of alternative and finally we are charged for canceling our stay at the first alternative. How do you expect us to accept this? Isn't it irrational and illogical. Beyond the mental and physical harassment at the late hour of night, you are charging for cancellation. Is this not your responsibility to check with the hotels at least to the extent that they exist for providing a room.

I demand full refund without any deductions. I must not even be asked to pay for the place where i stayed because that was offered complimentary.

We booked in advance hoping for a good service, but i regret to say i had the worst experience.

Seriously a bad experience with oyo rooms, actually i have done payment trough net banking and at that time due to family issues, i have not make trip. Booking personal tell me that when you will create new booking then this payment will update against that booking. But now i have created new bookings but no body response on that mail. My mail id is sambhav. [protected]@gmail.com i had already mail on [protected]@oyorooms.com and on [protected]@oyorooms.com but issue not resolved yet. My contact no is [protected]

First of all i must say i am really disappointed with the experience i have in regards to this booking.
It has been mentioned that trivedi international is a hotel whereas it is not, it is an apartment which is located with quite complexity. My cab driver faced a lot of congestions while reaching the hotel. The areas in the proximity are very poorly sanitised, with garbages thrown around here and there. When i reached the hotel, the door was completely locked up and no one turned up to open it even after i kept on pressing the door bell for a long time. At last i had to call the oyo customer care no. To get the door opened. Afterwards i was received with a very poorly dressed receptionist as against what is displayed in the app. The ambience was very poor. Even the reception counter's xerox machine was out of service due to which the reception guy kept our ids till the time of checkout to get it copied. I must say this is really unacceptable as it was an adhaar card and might be lost/misused or something. The room allotted to us was in a really pathetic condition with the tea table completely broken, ac not functioning properly, bathroom very stinky and poorly sanitised, no slippers provided. Even i had to call for each basic service that should already be there in advance like toiletries, towels, water bottles etc. I was disappointed as hell. Then upon request another room was allotted to us which was not quite a significant improvement over the previous one. One very critical and crucial part which i want to mention is that the set top box holder was defective and was probably in state to fall down and break apart. Unfortunately it did break in the morning as the passage provided to reach the bed was quite a narrow one with that holder indulging in the path. Due to this the apartment holders treated us very rudely and asked as for the compensation without which they were not allowing us to checkout. I had to call the oyo customer care no finally to resolve the issue. Another critical moment when i felt deeply annoyed was the complimentary breakfast which they provided. It was extremely insufficient and very oily and unhealthy. Since was staying with my dad and he is diabetic patient and stays with insulin injection to get his blood sugar level controlled, he needs quite an appropriate amount of healthy diet. When i asked for the same at the time of complementary breakfast the hotel owners started yelling at us and demaned extra amouet provide the food. Moreover the timings for the open and closure of the pantry /kitchen was very weird. As far as i know the standard breakfast timing in regular standard hotels are from 7am to 10am in the morning, whereas it was from 8:30am to 10:00am. There was no buffet system too. This was really disappointing. We had come to stay for my father's surgery for his retine detachment in sankara nethralaya mukundpur, kolkata but the hospitality was not on the mark. Lastly due to the defective glass holder of set top box my palm got a cut and blood started coming out. This was shown no concern by them. Instead they kept demanding for the compensation. One more thing which i must add here is that the menu card which was kept in the room as we entered was completely non valid as when we tried to order food, the reception guy came up with an entirely different menu card with higher rates and said that the one provided in the room is not valid. I must say in a nutshell that the experience was really poor and i demand strict action against the property holders and full amount to be refunded to me as i feel cheated completely. I am writing this in elaboration so that next time no any other person gets to face so much disappointment and poor service after paying such a good price.in worst case i shall seek the indulgence of customer care helpline to help me with the issue. First of all i must say i am really disappointed with the experience i have in regards to this booking.
It has been mentioned that trivedi international is a hotel whereas it is not, it is an apartment which is located with quite complexity. My cab driver faced a lot of congestions while reaching the hotel. The areas in the proximity are very poorly sanitised, with garbages thrown around here and there. When i reached the hotel, the door was completely locked up and no one turned up to open it even after i kept on pressing the door bell. At last i had to call the oyo customer care no. To get the door opened. Afterwards i was received with a very poorly dressed receptionist as against what is displayed in the app. The ambience was very poor. Even the reception counter's xerox machine was out of service due to which the reception guy kept our ids till the time of checkout. I must say this is really unacceptable as it was an adhaar card and might be lost/misused or something. The room allotted to us was in a really pathetic condition with the tea table completely broken, ac not functioning properly, bathroom very stinky and poorly sanitised, no slippers provided. Even o had to call for each basic service that should already be there in advance like toiletries, towels, water bottles etc. I was disappointed as hell. Then upon request another room was allotted to us which was not quite a significant improvement over the previous one. One very critical and crucial part which i want to mention is that the set top box holder was defective and was probably in state to fall down and break apart. Unfortunately it did break in the morning as the passage provided to reach the bed was quite a narrow one with that holder indulging in the path. Due to this the apartment holders treated us very rudely and asked as for the compensation without which they were not allowing us to checkout. I had to call the oyo customer care no finally to resolve the issue. Another critical moment when i felt deeply annoyed was the complimentary breakfast which they provided. It was extremely insufficient and very oily and unhealthy. Since was staying with my dad and he is diabetic patient and stays with insulin injection to get his blood sugar level controlled, he needs quite an appropriate amount of healthy diet. When i asked for the same at the time of complementary breakfast the hotel owners started yelling at us and demaned extra amount provide the food. Moreover the timings for the open and closure of the pantry /kitchen was very weird. As far as i know the standard breakfast timing in regular standard hotels are from 7am to 10am in the morning, whereas it was from 8:30am to 10:00am. There was no buffet system too. This was really disappointing. We had come to stay for my father's surgery for his retina detachment in sankara nethralaya mukundpur, kolkata but the hospitality was not on the mark. Lastly due to the defective glass holder of set top box my palm got a cut and blood started coming out. This was shown no concern by them. Instead they kept demanding for the compensation. One more thing which i must add here is that the menu card which was kept in the room as we entered was completely non valid as when we tried to order food, the reception guy came up with an entirely different menu card with higher rates and said that the one provided in the room is not valid. I must say in a nutshell that the experience was really poor and i demand strict action against the property holders and full amount to be refunded to me as i feel cheated completely. I am writing this in elaboration so that next time no any other person gets to face so much disappointment and poor service after paying such a good price.in worst case i shall seek the indulgence of customer care helpline to help me with the issue.

Our hotel in siliguri has tied up with oyo on 2015 and the contract terminated within 6 months. A customer stayed for 2 nights while oyo charged for 20 plus that for a 1 night stay oyo charged 10 and has submitted a bill. Our hotel had already informrd the team that there was a wrong entry done and the team promised to revise while when we contacted again we were said that the team resigned and the new team is not entertaining our problem. We were interested to work with oyo but with such an unacceptable behaviour looks like the case will be needed some other direction.

I booked a room in basilica holiday home lonavala (Ohyk0589). The room was very bad in condition, i complained the staff, then they changed the room but still it new room was very poor. The showcase photo and original condition is very different.

I am listing some issues like old furniture, used comb, no clean bed, broken wardrobe, broken table broken door lock, spoil sofa, moisture in walls, poor bathroom and several other

Now, i need full refund for my booking as we as compensation.

We own more then 14 hotels overall world and we need to tie up with oyo rooms but your employee is not responding mails and nor receiving calls this is your service before hotel tie up. I had a word with mr. Ashish for your hotel in dwarka. Person from oyorooms already visited hotel and we did audit of the hotel and he said 'i will revert back within 48 hrs after the audit and it's been more then a week and i have not receive any revert back....

I booked for oyo rooms 653/1 shakti khand iii mehar road ghaziabad oyo 421 one hotel, on 29th september 2017, and by mistake i selected the wrong date and made the payment, then i called the oyo customer support 5times to change the date but they didn't respond positively, and after checking in they added extra charges more than the tariff the room and the service was worst, now i want my refund
Rajendra mishra

I booked a hotel in patnitop yesterday at around 11 pm, but when i reached the hotel the people at the reception denied me entry saying that they don't have rooms. Further they told me to call oyo and ask for refund and cancellation. I have been calling their customer support since. I have talked to two different representatives, both assured me that they're arranging a call back from their senior department and that my complaint has been raised. When i asked for my complaint number the second time, he said it's not available to him. Now it's really late in the night and now they're saying they'll look into it in the morning. They're duping money from us. And they don't even have an email id for complaints so that things don't stay on record.

There is oyo event manager ankit chauhan he initially quoted me price for party @ 15000 for the benquet hall oyo townhouse without catering, upon my interest for the property he increased the price to 25-30 k which is not acceptable, this is equevalent to cheeting yr customers, dont commit anything if you cant fulfill. Worst eperience ever, will never recommend any one to go for such services. You guys have wasted my time and energy both.

Dear sir/mam

I am living in agra, your employee shahbaz haider, gurgaon, working in gurgaon make external affairs with the girls in hotel industry agra, this goes to very bad impact in the hotel industries agra, kindly watch him & take strict action if my information is correct. He is involve in the prostitution bussiness. He attract hotels girls staff for making fraudence....

I booked a hotel room from oyo at gurugram. Hotel name was hotel dream view with booking i d nxzf0691. The experience was not at all good. They have given me room where there was suddenly water falling on t v from a c. They did not attend for 15 minutes inspite of 4-5 intercom calls. I have to go down at reception and then after 10 minutes they gave me a room which was noisy. There were no towel, soap and shampoo in the room and attending staff told me its there in new room but again i got it along with two napkins (Instead of towel they gave two napkins) which they ask me to carry to room from the reception. The a c remote was having only one pencil cell instead of two which i noticed and again went to reception where they gave me pencil cell and expect me to fit it. Also gave me one additional remote with out any cell as alternative device. Second day when i asked to change the room they showed me the room where many tiles in bath room were not there. The most serious thing which i noticed on third night is there was no mosquito repellent bottle fitted to the repellent but the light of the repellent was on. This means i was in the room for one night with out mosquito and many mosquito. Third night they ask me to pay at the night itself when i was leaving in the morning. They also asked me for the food bill which i haven't eaten at all. I have to explain them and dont know really how they will believe. Later they realize that bill was of another room. No sorry for any of these. Also at the entry itself they did not have any communication and were refusing my booking.
If you want total uncertainty and serious and rough handling you can choose nothing but oyo hotels. You will definitely get them all here.

We did our booking from 20 to 21 st sept in prem deluxe for 2 guest... The mistake which we did was we did not mention dat we have 2 children's of age 9 n 4... We will stay for 3 hours n our flight is at 6 so we hv to check out at 4... Now it's 12:26 but d manager is not allowing us to room telling why we did not mention 2 children's
We hv done lots of booking earlier in makemytrip but hv never faced a cheap situation like dis...

Hi
I dr saraj kumar singh, neurosurgeon at max hospital saket, new delhi, went to rishikesh on 14, 15, and 16th of this month. I stayed there at hotel akash continental.
That was one of the worst experience of my life. I will never recommend oyo to anyone in my life.
I am also putting fir against conduct of your company.
I am also putting all in consumer complaint forum.
How can u take charge of 3 days if i am staying for 2 days.
Worst food i have ever taken in a hotel in my life.
Need your reply and refund of my money in 24 hours, otherwise prepare yourself
For my complain and response.

Hi,

I booked oyo rooms with jmc inn, booking id (Yhtp6347) for two days stay in kolkata for my visa appointment. I was travelling with my 55 years old mother. After 8 hours train journey and 2 hours cab we managed to reach the hotel, but the manager and owner rejected our booking on the spot itself. I provided my voter id card as proof and my mother is an administrative officer working with odisha state government, so she provided her identity card (Govt issued, sealed and govt logo). But they rejected my mother's document and demanded for passport. But she has been travelling all around india, with hotel and flight bookings with the odisha state government issued identity card. Had it been mentioned in bold and clear in the booking details that "we need passport only as proof" we would have bee more cautious. Secondly, we told them that we know nobody in kolkata, as we belong to other state, and requested to provide the passport scanned copy by email right away. But the manager rejected the booking out rightly without minimum etiquette of saying "we are sorry" the owner sitting there, didn't come to talk to us either. We were left at on the streets and have to find another place to stay on our own. Next day i got a sms from oyo saying that - "booking canceled because i did not check in". I myself working in client management managerial role in paris and i know how to deal with customer problems better. Hotel business can only grow with cordial customer services and good feedback and returning customer base. I was a returning customer (Booked 2times before), but i have changed my perception about oyo rooms now. I want oyo to make the hotel send an apology letter, give proper customer service training to its hotel partners or cancel the partnership itself. And explain them the importance of "email services", if the guest is missing some documents. Even the vfs kolkata is more lenient in providing visa services then a mere hotelier.

Camera worth around 60k was stolen on the last day of our stay 18th september. We have checked the security camera videos but the camera's have many blind spots and we are suspecting the hotel employees to have taken it. We are unable file a police complaint as we need to head back to bangalore urgently. We have logged a case with oyo under case id 2817124. Address : anol haven /85a, calangute - baga rd, opp. Cap's corner, khobra waddo, calangute, goa 403516

Hi,

I would like to file complain in regards to oyo rooms. I downloaded there app and i got 1000 rs.in oyo wallet. However after reading the terms and conditions i recommended my 5 friends to download oyo app so that i could get 200 referral amount on each sign up and that would. Make total of 2000 rs.in my wallet. But i only got 1800 and when i booked a room in a hotel i found that instead of all amount only 137 rs. Was deducted and rest was asked to be paid through my card. I was shocked because the total amount should have been deducted from my wallet. I raised this concern to customer support through chat whose name was mr. Archit and he informed me that as per oyo policy at one booking only 10% of oyo money gets deducted. I asked him where is it mention in the policy he was not able to answer. Instead of that he was just apologising. I mean oyo rooms is such big brand and such kind of fraudulent activity not expected. Strict action should be taken against them.

We were in contact with your mr gurpreet singh basati corporate demand manager based at amritsar. For package tour we have deposited rs30000/- as advance in you a/c oravel stays pvt ltd hdfc bank only after discussion with your mr singh. We have asked him to frame a package tour for kerala for 9n/10d wef 6/11/17 to 15/11/17 for 17 adult. Your manager quoted 16000/- per person accommodation in non stars oyo rooms where's we were quoted by my holiday trip 14499/- per person in *hotel accommodation including athirapalli waterfall between kochi to munner which your manager denied. Hence we feel that yr manager is putting pressure on us after getting tour advance rs 30000/- and intentionally charging higher price 16000/- per person with non 🌟hotel accommodation where's other has offer 14499/- per person with * hotel accommodation. We thought your company is big & reliable & will get good price but our thinking was wrong. Please refund amount rs 30000/- in the name of deepak kumar ritolia boi a/c no.[protected], park market branch, ifsc code bkid0005874 by rtgs or cheque/demand draft. We have already forwarded the package offered by my holidays trip to your mr singh. We already finalised the tour package by paying advance to my holiday trip. Please refund our advance payment immediately
Deepak kumar ritolia [protected]

Booking id: fiew 8370 ; we stayed in oyo service apartment in lakshman street, near pondy bazaar, chennai from 29/8/2017 up to 3/9/2017 (6 nights). The stay was horrible. No proper manager, attender. The assistants knew only hindi or telugu. We were not given proper breakfast/ morning coffee. We had to ask them., (Tariff included breakfast). For tariff payment, we were told forced to pay by cash (Rs.11020/-), though we wanted to pay debit card. We were told the swap machine not available/ repair. Very very unprofessional.
Overall, stay was a bad experience.

Mrs. Murali

Oyo account: [protected]
[protected]

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my firm m/s bhagwan das & company having gstin: 06adcps53587l1z3

Booking id: qdzp3927
Oyo 8872 hotel address inn
Amount 9915
30 aug - 1 sept

Booking id: bqqy1862
Amount: 1531
Oyo 8871 hotel address inn
31aug - 1 sept

Booking id: gtcl2148
Amount: 1537
Oyo 6139 hotel dwarka residency
1 sept - 2 sept

Booking id:zmfi1326
Amount:3779
Oyo 6139 hotel dwarka residency
1 sept - 2 sept

Hotel dwarka restaurant bill (Charmi resturant) (Rs 2104/-) bill copy in attachment

Bookind id: cafs2413
Amount:4269
Oyo 3306 hotel shyam
2 sept-3 sept

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no. Oyo is only providing me the payment receipt, which is of no use to me, since the same cannot be used for taking gst credit. The hotels associated with oyo says, the oyo will provide the invoice.

Since, they are not providing any tax invoice (Specifying my gstin no. And gst breakup), there is a possibility that they are charging gst from customer and they are not interested in depositing the same with the govt.

It is a complete case of violation of gst law.