OYO Rooms Complaints & Reviews

Very pathetic and disastrous service by oyo. After visiting all nearby oyo properties personally, i made a booking on[protected], of 3 rooms for my guests, in oyo 6591 (Gurgaon) for a day i. E 09th to 10th nov, 2017 (Booking id : qwos7034). I also paid 10% advance. But, on the night of 9th nov, when i reached there at round 12 midnight, alongwith my 6 guests including ladies with kids, i was informed that no room was available. I was shocked to know that even i booked the room 25 days back, i am not getting any room to stay and further i was told to try somewhere else. How can they say like that? They are not giving me any room and at the time of midnight, they are telling me to try in other oyo properties nearby. What kind of behaviour is this by oyo. And more surprisingly, the representative is not paying any attention to me and was acting to be busy in some other work. After wasting my half an hour, i had no other option but to go somewhere else. They took me to other nearby oyo property (Oyo 9380), which was very poorly maintained. What could i have done? I had to request my guests to stay in that property only. I was charged the same amount, as of my original booking, even for this poorly maintained property. And more surprisingly, next day i received an sms, that my booking (Booking id : qwos7034) is cancelled since i did not appear.

It appears to me that oyo 6591 already booked some cheaper rooms for me in other oyo property (Oyo 9380), they gave my rooms to some other guests at higher rate, and sent me to cheaper rooms.

This was my 1st oyo booking and oyo has treated me like this. Oyo has insulted me in front of my guests. I demand full refund in my bank account i also complained to the customer care. But till date i have not been given any response.

Naveen baswal

We booked a room in bhopal at hotel named midland palace for one day. When we checked out and almost reached the main gate, the manager called us and told that your bed sheet is somewhat dirty (Blood drops) and charged us 500rs as fine. His way of talking wasn't really pleasant and cooperative. He informed this to us with literally 4-5 of the hotel workers present. I was so embarrassed that i couldn't even ask where the blood is and i came out being fined. He didn't even give us any sort of receipt for that fine. I'm highly pained by this kind of service from oyo and have decided to never book with them again.

This is pallavi jain from delhi and i booked in orient taibah in nagpur through oyo. To my surprise they served different and bad breakfast to oyo bookings at a different room and when i complained to shweta in oyo, shw said the agm has solved it. But again the next day same thing happened and hotel management said this is oyos doing. To thr guests we give this breakfast only. Nothing of this sort was mentioned during the booking. Dont mislead your customers and start mentioning all this before booking so we are not fooled. Orient taibah took oyos name so i want to know whose fault is this or the hotel is doing it to save thr money.
Pallavi jain
[protected]@gmail.com

Booking Id: FJSP4063

Room booked on oyo for 3 days from 13 to 16 Sep 2017. While check in, i paid rent for all 3 days. But the due the bad condition of the room and utilities, i called the customer care. They have change my accommodation to another hotel, whose rent was lower than what i paid at first hotel. The customer care team promised that the excess amount paid will be refunded with in 7 day.

Today, it is morethan 45 days, they have not refunded. Meanwhile, i have been calling the customer care, they always give commitment of refund but never respected.

Request your support to refund my money as well as strict actions on OYO for their irresponsible customer service.

Dear all my travel agent i am agent in indore i have made hotel booking with oyo but due to some reason i have to cancell the booking the oyo concern team told me that your refund will refunded to your bank account in minimum 7 days to maximum 14 days but it has gone pass 21 days and even then no person in oyo response me proper as my suggestion is to book the rooms from b2b portal of other company
Agrawal tour and travels
[protected]

I had book oyo property in goregaon named 21 townhose through booking.com from 31 nov to 5th oct. When we enter the hotel we found power supply problem on 31 nov at 1:00 am around. After that room service was very pathetic we have to ask three to four time for normal water. Even room was not clean up on time and it was continued till last day. My booking i’d was auzg3759.

Dear sir/madam,

I had booked an oyo rooms at oyo 1801, hotel divine inn
Plot no. 7 b, dr. C. V. Raman road, near gurudwara, new friends colony, delhi on dtd 02/01/17 at 16.20 hrs.. The booking confirmation conveyed to me on my register mobile no. [protected] and confirmation was chxg 7258 subsequently a detailed route description to reach the destination was also send. Oyo captain mr. Arun jakhar also confirmed my booking vide sms dtd 02/01/17 at 16.36 hrs. A booking confirmation email also received on my email id ymoza. [protected]@gmail.com on dtd 02/01/2017 at 16.20 hrs. I also inform my arrival at the hotel between 9.00 pm to 12.00 am.

All of sudden my booking cancelled without any reason and it was intimate me on dtd 02/01/17 at 22.22 hrs. Then i contact the hotel reception but they denied to provide me accommodation. It was a wonderful situation and in that stage, i tried to get help from oyo assistance but they only asked me to wait.

Ultimately i accommodate my self at a very inconvenient place. Thereafter oyo assistance asks me to provided accommodation at 00.30 am 03/01/17.

In this context now i received frequent massages and calls for apologies. But it is not correct remedies. I want remuneration from the concern as after confirmation of booking the hotel management cannot cancel my booking and oyo team had to come forward with the nearest alternation where oyo faile.

Kindly look into the matter and i must get remuneration for my harassment and inconvenience i have to face.

Thanking you,

With regards,

Yogesh oza

Sir i just had a stay at ramana residency in pondicherry and i found the facilities and area very under rated. The worst thing was that they didnt even provide us with soap in the washroom. The room was also not that cheap that such a small thing is not provided. The tv in the ground floor had more channels subscribed than on the top floors there are no lifts too. The residency is in such a congested area where our tempo traveller got stuck and we had to reach by foot with all that luggage to the residency. Too bad experience.

Oyo is a fraud company i booked a room in ravi palace in agra. I seeing in oyo app the pictures of room is not resembling rooms are very small and dirty. It's smell very bad.in pictures rooms are very big and clean but in originality it's not. It's cheating with customers. When i contact the manager he says there is no room as you see in pictures. He maked my meeting with a oyo person mr govind tiwari and he says that he will make my refund for this mistake. Me tiwari says he will going to change the pictures of hotel as soon as possible because it create trouble previously.

My booking id was tkau 9203 from 23.10.2017 to 27.10.2017 at goa oyo 9282. I faced very inconvenience in locating the hotel kaitan dass as no board was there. It was not oyo room. I had to take help of local persons as oyo captain mr deshmukh could not make understand the location to my taxi driver. Receptionist at the hotel where i was made to stay was not aware of my booking. He could not satisfy me why hotel kaitan dass is not on google map. However stay was comfortable but there was no arrangement of drinking water not to say any other refreshment.. So i had to walk about 1_2 km for eatables.

Dear sir/madam,

This is kaleeswaran from sona school of management, salem, tamilnadu. Me and my friend (S p iswariya) had completed my internship in oyo rooms from 9th june 217 to july 15 2017. We had assigned collecting travel agencies details and event organizer details, then we contacted everyone to promote oyo rooms. We completed all our tasks to concerned person (Farisha). But farisha was resigned job and we did not get our certificate. Please take necessary action to get our certificates. This is our future, then only we can apply job and placement.

Contact: kaleeswaran, [protected]

Hello sir,

I had availed oyo rooms booking for my family, for the below mentioned hotel in ahmedabad, as my son was taking part in national u-15 chess championship from 1 october to 10 october, 2017.
The hotel served extremely poor break fast service, breads were served which were not toasted and when requested, they continued to serve un toasted breads till 8th of october. Even on 8th of october, they served in an utensil which was broken. My family complained on that day. After that complaint, for the rest of the stay, they served toasted breads and served on covered foils etc. This was extremely degraded service when compared to any of my previous experience with oyo. My kid suffered from severe stomach problem during the tournament.

I informed about this to the oyo service center when they called me up. I requested them to inform me back about the action they have taken against this complaint to ensure better quality for my next booking in oyo. I have not heard from them on the status of the complaint regarding actions taken yet.

My next stay is in gurgaon during first week of november. Again this is for national tournament for my younger kid. I just want to avoid any similar experience this time.

Hotel details: 8758 hotel swagatam, akshat complex, pakwan circle ahmedabad,

Regards,

Sandipan sengupta

Dated 25/10/2017 tmie 8.30 p. M. I booked oyo rooms in bareilly u. P for my boss stay in hotel sehgal near mini bye pass bareilly but my boss already booked oyo rooms in hotel sita kiran near patel chauraha. I made payment rs 999/ on line in oyo a/c. This reason i cancelled hotel sehgal room. At time of cancellation oyo team refuse to refund payment but many request he promise me to adjust payment rs 99. Against next booking. Then suggestion of oyo team. I booked hotel traveller in nainital dated 28 oct 2017 for my family. For family reason today i mail to cancell oyo booking dated 28 oct. But oyo team not any responce

Request you kindly arrange to refund my amount rs 999/ or adjust my next booking

Totally fraud & worst company

This is very shameful for oyo & team!!

I had stayed at madhav stays at noida, sector 126 which i had booked through oyo fiqr9518 on 25 oct 2017. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean ac was under repair and tv not working at all. Room was smelled a lot.. I hv to checkout within 4 hrs and hv to book another hotel... So shame on your service. They have made a restaurant for name sake. It is totally unhygienic. I had to run behind the staff for bed sheet change. Water from the ac makes the veranda untidy.

I want my money back i don’t think so this worth and i can’t bear this.

I need my refund urgently rather than i will escalate this case to social media site or your ceo ritesh agarwal.

I want my money back i dont have extra money to charity oyo rooms for that worst services and worst experience and if you will not refund my money fir sure i will never recommend to any friends and recommend to all my near and dear that boycott oyo for worst services and bad attitude.

Your executives dont have any ethics that how to talk customers and clients.

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Mohd bilal
Appellate officer
[protected]

Booked for one day and paid at the time of check-in. Later booked the same place for two more days. At the time of checkout, charged for all the three days. (As i had to leave early, my friend checked out. He was not aware of the payment i have done on the first day).
Even more shocking is, even after staying and paying for three days, last day is shown as 'cancelled' in app. So no receipt for payment.
Issue raised to oyo customer care 10 days back.. No resolution but standard apology mails.
Booking id: first day: ocdz3978 last day: zlyv1459

We took 2 rooms in oyo property called ginger near railway station. Rooms are very dirty requested them to change but there is no action taken from them. Empty beer bottles are laying in room. Bed sheet are worst and smelling very bad. For my complaint oyo team called after 2days after chectout. Really we faced a tough time. We have to pay full amount before check in. I personally felt oyo is just giving preference for money not to the customers convince. Pics are attached.

I booked an oyo flagship 061 room in tirupathi. I checked in at 1:00am (22/10/2017) to end up in a piece of crap! The wall paint is peeled off, table is infected, there is water leaking from ac, floor tiles are broken, main door latch is broken, bathroom door is completely non-functional. Please see the photos and video to get the feel of this crap!

Hi jos babu, we have received your payment and we look forward to host you at oyo 7556 tlv resorts for confirmed booking tcjd2604
Check-in: 8th sep, 12 pm onwards
Check-out: 10th sep till 11 am
No. Of rooms: 2
No. Of guests: 5
Hotel name: tlv resorts kodaikanal
Address : plot no. 1, attuvampatty, pallangi road, kodaikanal

Cancellation message i got from oyo

Your oyo rooms booking tcjd2604 at oyo 7556 tlv resorts, has been cancelled as per your request. Refund of rs. 13941.0 has been initiated. You will receive the refund amount in your account in 7-14 working days.

Complaint
Based on this i have not received my money back to account.. Its 2 months over. Please check and do the needful.

This oyo posted good pictures about their partner property and booked the offered price, when i landed the property it was horrible and small size room given to me, i complained to the property desk, they told me to contact oyo, i called oyo and the girl sonia tried her best to give me a resolution, i convinced to accept her resolution that moving into another property, when i am trying to shift, the oyo5323 kamadhenu residency forced me to pay 500 because i satyed in their land for 2 hrs, they forgot that they shown the wrong picture and got my booking, both oyo and partner property only targeting the money and not even worried about customer comfort, i paid 300 after oyo requested me to pay

I paid for nothing but experienced worst thing

Oyo and their partner property doesn't care about reputation, may be india is populated and forgive and forgot attitude always help to make politicians to loot the country and these business people loot the innocent customers

This is very embarassing to receive such a poor customer service from a lodging giant like oyo rooms. I feel very victimised to have been stuck with such a service. I have booked an oyo room at delhi police society, phi 1, greater noida. My room has been booked through my company m/s. Godrej and boyce mfg. Ltd. It's been more than 6 months that i'm staying here and even after repetitively complaining to the property manager mr. Kapil, he has not been able to take no call other than nodding heads with property owner. Last week the a/c was not working. The fridge has not been working for the past one week. The washing machine above all makes the clothes more dirty rather than cleaning it. I have requested all the stake holders to fix the problem but nothing helped. Ofcourse they serviced the machine but it didn't solve the problem of leaving stains in the clothes. I have a buffer of 4 months for this machine to be replaced but no action taken as on date. Kindly replace this washing machine as soon as possible as i cannot stand getting my clothes completely torn and stained for such a long period.