OYO Rooms Complaints & Reviews

Dear all my travel agent i am agent in indore i have made hotel booking with oyo but due to some reason i have to cancell the booking the oyo concern team told me that your refund will refunded to your bank account in minimum 7 days to maximum 14 days but it has gone pass 21 days and even then no person in oyo response me proper as my suggestion is to book the rooms from b2b portal of other company
Agrawal tour and travels
[protected]

I had book oyo property in goregaon named 21 townhose through booking.com from 31 nov to 5th oct. When we enter the hotel we found power supply problem on 31 nov at 1:00 am around. After that room service was very pathetic we have to ask three to four time for normal water. Even room was not clean up on time and it was continued till last day. My booking i’d was auzg3759.

Dear sir/madam,

I had booked an oyo rooms at oyo 1801, hotel divine inn
Plot no. 7 b, dr. C. V. Raman road, near gurudwara, new friends colony, delhi on dtd 02/01/17 at 16.20 hrs.. The booking confirmation conveyed to me on my register mobile no. [protected] and confirmation was chxg 7258 subsequently a detailed route description to reach the destination was also send. Oyo captain mr. Arun jakhar also confirmed my booking vide sms dtd 02/01/17 at 16.36 hrs. A booking confirmation email also received on my email id ymoza. [protected]@gmail.com on dtd 02/01/2017 at 16.20 hrs. I also inform my arrival at the hotel between 9.00 pm to 12.00 am.

All of sudden my booking cancelled without any reason and it was intimate me on dtd 02/01/17 at 22.22 hrs. Then i contact the hotel reception but they denied to provide me accommodation. It was a wonderful situation and in that stage, i tried to get help from oyo assistance but they only asked me to wait.

Ultimately i accommodate my self at a very inconvenient place. Thereafter oyo assistance asks me to provided accommodation at 00.30 am 03/01/17.

In this context now i received frequent massages and calls for apologies. But it is not correct remedies. I want remuneration from the concern as after confirmation of booking the hotel management cannot cancel my booking and oyo team had to come forward with the nearest alternation where oyo faile.

Kindly look into the matter and i must get remuneration for my harassment and inconvenience i have to face.

Thanking you,

With regards,

Yogesh oza

Sir i just had a stay at ramana residency in pondicherry and i found the facilities and area very under rated. The worst thing was that they didnt even provide us with soap in the washroom. The room was also not that cheap that such a small thing is not provided. The tv in the ground floor had more channels subscribed than on the top floors there are no lifts too. The residency is in such a congested area where our tempo traveller got stuck and we had to reach by foot with all that luggage to the residency. Too bad experience.

Oyo is a fraud company i booked a room in ravi palace in agra. I seeing in oyo app the pictures of room is not resembling rooms are very small and dirty. It's smell very bad.in pictures rooms are very big and clean but in originality it's not. It's cheating with customers. When i contact the manager he says there is no room as you see in pictures. He maked my meeting with a oyo person mr govind tiwari and he says that he will make my refund for this mistake. Me tiwari says he will going to change the pictures of hotel as soon as possible because it create trouble previously.

My booking id was tkau 9203 from 23.10.2017 to 27.10.2017 at goa oyo 9282. I faced very inconvenience in locating the hotel kaitan dass as no board was there. It was not oyo room. I had to take help of local persons as oyo captain mr deshmukh could not make understand the location to my taxi driver. Receptionist at the hotel where i was made to stay was not aware of my booking. He could not satisfy me why hotel kaitan dass is not on google map. However stay was comfortable but there was no arrangement of drinking water not to say any other refreshment.. So i had to walk about 1_2 km for eatables.

Dear sir/madam,

This is kaleeswaran from sona school of management, salem, tamilnadu. Me and my friend (S p iswariya) had completed my internship in oyo rooms from 9th june 217 to july 15 2017. We had assigned collecting travel agencies details and event organizer details, then we contacted everyone to promote oyo rooms. We completed all our tasks to concerned person (Farisha). But farisha was resigned job and we did not get our certificate. Please take necessary action to get our certificates. This is our future, then only we can apply job and placement.

Contact: kaleeswaran, [protected]

Hello sir,

I had availed oyo rooms booking for my family, for the below mentioned hotel in ahmedabad, as my son was taking part in national u-15 chess championship from 1 october to 10 october, 2017.
The hotel served extremely poor break fast service, breads were served which were not toasted and when requested, they continued to serve un toasted breads till 8th of october. Even on 8th of october, they served in an utensil which was broken. My family complained on that day. After that complaint, for the rest of the stay, they served toasted breads and served on covered foils etc. This was extremely degraded service when compared to any of my previous experience with oyo. My kid suffered from severe stomach problem during the tournament.

I informed about this to the oyo service center when they called me up. I requested them to inform me back about the action they have taken against this complaint to ensure better quality for my next booking in oyo. I have not heard from them on the status of the complaint regarding actions taken yet.

My next stay is in gurgaon during first week of november. Again this is for national tournament for my younger kid. I just want to avoid any similar experience this time.

Hotel details: 8758 hotel swagatam, akshat complex, pakwan circle ahmedabad,

Regards,

Sandipan sengupta

Dated 25/10/2017 tmie 8.30 p. M. I booked oyo rooms in bareilly u. P for my boss stay in hotel sehgal near mini bye pass bareilly but my boss already booked oyo rooms in hotel sita kiran near patel chauraha. I made payment rs 999/ on line in oyo a/c. This reason i cancelled hotel sehgal room. At time of cancellation oyo team refuse to refund payment but many request he promise me to adjust payment rs 99. Against next booking. Then suggestion of oyo team. I booked hotel traveller in nainital dated 28 oct 2017 for my family. For family reason today i mail to cancell oyo booking dated 28 oct. But oyo team not any responce

Request you kindly arrange to refund my amount rs 999/ or adjust my next booking

Totally fraud & worst company

This is very shameful for oyo & team!!

I had stayed at madhav stays at noida, sector 126 which i had booked through oyo fiqr9518 on 25 oct 2017. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean ac was under repair and tv not working at all. Room was smelled a lot.. I hv to checkout within 4 hrs and hv to book another hotel... So shame on your service. They have made a restaurant for name sake. It is totally unhygienic. I had to run behind the staff for bed sheet change. Water from the ac makes the veranda untidy.

I want my money back i don’t think so this worth and i can’t bear this.

I need my refund urgently rather than i will escalate this case to social media site or your ceo ritesh agarwal.

I want my money back i dont have extra money to charity oyo rooms for that worst services and worst experience and if you will not refund my money fir sure i will never recommend to any friends and recommend to all my near and dear that boycott oyo for worst services and bad attitude.

Your executives dont have any ethics that how to talk customers and clients.

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Mohd bilal
Appellate officer
[protected]

Booked for one day and paid at the time of check-in. Later booked the same place for two more days. At the time of checkout, charged for all the three days. (As i had to leave early, my friend checked out. He was not aware of the payment i have done on the first day).
Even more shocking is, even after staying and paying for three days, last day is shown as 'cancelled' in app. So no receipt for payment.
Issue raised to oyo customer care 10 days back.. No resolution but standard apology mails.
Booking id: first day: ocdz3978 last day: zlyv1459

We took 2 rooms in oyo property called ginger near railway station. Rooms are very dirty requested them to change but there is no action taken from them. Empty beer bottles are laying in room. Bed sheet are worst and smelling very bad. For my complaint oyo team called after 2days after chectout. Really we faced a tough time. We have to pay full amount before check in. I personally felt oyo is just giving preference for money not to the customers convince. Pics are attached.

I booked an oyo flagship 061 room in tirupathi. I checked in at 1:00am (22/10/2017) to end up in a piece of crap! The wall paint is peeled off, table is infected, there is water leaking from ac, floor tiles are broken, main door latch is broken, bathroom door is completely non-functional. Please see the photos and video to get the feel of this crap!

Hi jos babu, we have received your payment and we look forward to host you at oyo 7556 tlv resorts for confirmed booking tcjd2604
Check-in: 8th sep, 12 pm onwards
Check-out: 10th sep till 11 am
No. Of rooms: 2
No. Of guests: 5
Hotel name: tlv resorts kodaikanal
Address : plot no. 1, attuvampatty, pallangi road, kodaikanal

Cancellation message i got from oyo

Your oyo rooms booking tcjd2604 at oyo 7556 tlv resorts, has been cancelled as per your request. Refund of rs. 13941.0 has been initiated. You will receive the refund amount in your account in 7-14 working days.

Complaint
Based on this i have not received my money back to account.. Its 2 months over. Please check and do the needful.

This oyo posted good pictures about their partner property and booked the offered price, when i landed the property it was horrible and small size room given to me, i complained to the property desk, they told me to contact oyo, i called oyo and the girl sonia tried her best to give me a resolution, i convinced to accept her resolution that moving into another property, when i am trying to shift, the oyo5323 kamadhenu residency forced me to pay 500 because i satyed in their land for 2 hrs, they forgot that they shown the wrong picture and got my booking, both oyo and partner property only targeting the money and not even worried about customer comfort, i paid 300 after oyo requested me to pay

I paid for nothing but experienced worst thing

Oyo and their partner property doesn't care about reputation, may be india is populated and forgive and forgot attitude always help to make politicians to loot the country and these business people loot the innocent customers

This is very embarassing to receive such a poor customer service from a lodging giant like oyo rooms. I feel very victimised to have been stuck with such a service. I have booked an oyo room at delhi police society, phi 1, greater noida. My room has been booked through my company m/s. Godrej and boyce mfg. Ltd. It's been more than 6 months that i'm staying here and even after repetitively complaining to the property manager mr. Kapil, he has not been able to take no call other than nodding heads with property owner. Last week the a/c was not working. The fridge has not been working for the past one week. The washing machine above all makes the clothes more dirty rather than cleaning it. I have requested all the stake holders to fix the problem but nothing helped. Ofcourse they serviced the machine but it didn't solve the problem of leaving stains in the clothes. I have a buffer of 4 months for this machine to be replaced but no action taken as on date. Kindly replace this washing machine as soon as possible as i cannot stand getting my clothes completely torn and stained for such a long period.

My booking no. Zcxy6458 at noda residency from 12th to 13th (One night) october 2017 included complimentary breakfast.

At the time of check out the hotel charged us for break fast claiming the items i have chosen are not included in complimentary. Neither oyo or the hotel provided us with list of items included/not included when checked in. Its cheating & not expected.

They were also hesitant to provide the taxed bill (Gst)

The following mail ahd been forwarded to [protected]@oyorooms.com and bookings @oyorooms.com:
This is to bring to your notice that against above booking order, my daughter seunti ata had paid full amount of inr 17795/- to your company for booking in tordi haveli of jaipur from 30.09.2017 to 03.10.2017 for four rooms. This hotel is enlisted in your hotel list of jaipur. When we have reached the hotel on 30.09.2017 in the afternoon, the attending person in the desk had misbehaved with us by declining the rooms to be allocated to us. He had also told us to leave the hotel at immediate as there is no such deal between you and the hotel, as uttered by the desk person.
Being deprived of the accommodation, we were made to rush to other hotel named jaipur classic as per advise of your customer care executive sunny without any food or getting freshen up while we were making journey since morning from agra. That hotel was not in the proper jurisdiction of the city and was in the outskirt with the rooms offered two in second floor and two in fourth floor. There was no lift services available in that hotel. As most of the passengers were above 55 years of age, it is not possible for us to stay in that hotel.in this process we have to spend big amount of around 2000 inr for moving from tordi haveli to jaipur classic and from there to other hotel which we have to arrange of our own. We have to bear the additional cost of 50, 000 which we should not have to bear and caused financial problem for us at an unknown city like jaipur.

In this context, i would seek your explanation regarding the following points:

A) while the payment had been made on 21.07.2017, why any information about reschedule of hotel be passed on to us prior to our visit to jaipur?

B) after paying 3 months advance payment should we deserve such unprofessional approach from your organization to make our life miserable in an unknown city with 9 family members leaving on the road?

C) why i have to bear unnecessary expenses towards conveyance for your casual approach?

D) do you think taking money from client, holding it for reasonable time and ultimately refunding the same to the client is your work ethics and permitted by corporate values of oyo?

E) what is the role of much publicized oyo captain who had never contacted us during our stay for any help needed by us?

F) do you think marketing strategy can overcome your inefficiency and unprofessional approach towards your client?

Please revert with your feedback by 48 hours for my satisfaction or else i have to knock proper door for justice.

Regards,
Somnath ata
[protected]

I had stayed at madhav stays at noida, sector 126 which i had booked through oyo vide lpxr6034 from 06 oct to 09 oct 17. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean.ac was under repair. They have made a restaurant for name sake. It is totally unhygienic. I had to run behind the staff for bed sheet change, tv remote, ac remote. They have only one or two remotes for the whole hotels. Water from the ac makes the veranda untidy.

Remove this hotel from oyo rooms otherwise it may affect your prestige.

I booked a oyo room named as oyo 6159 coral residency in kolkata. I booked this room for 1201 rs. For one day on 8th oct to 9th oct morning. It is a complete cheat as the pic shown in oyo app was complete different and what room i got was so pathetic. No one will 1201 rs for such thing and when i asked them to change my room, an excuse was given that is no other rooms are vacant, as i had l already deposited money for this room i had no other option than staying there. This was not the ending, in night around 2:00 am the a. C. Shutter completely fell down on floor which was near to my bed. I could have got hurt. It created that much noise in night i was completely scared. After tis when i looked for someone for help. There was no one to help me out. No good service was provided. Washroom gate was nit getting closed. I could not feel that i am in an oyo room but feeling like i was staying in some public guest house. Even that thing would be better than this. As i am using oyo rooms more than 2 years each month as i have travel purposes. Never experienced such crap with oyo name. Hope this thing would be solved otherwise no one could trust oyo. I would like to ask for my refund as it was not safe there to stay and was noy realy worth it. Thank you