OYO Rooms Complaints & Reviews

This is very embarassing to receive such a poor customer service from a lodging giant like oyo rooms. I feel very victimised to have been stuck with such a service. I have booked an oyo room at delhi police society, phi 1, greater noida. My room has been booked through my company m/s. Godrej and boyce mfg. Ltd. It's been more than 6 months that i'm staying here and even after repetitively complaining to the property manager mr. Kapil, he...

My booking no. Zcxy6458 at noda residency from 12th to 13th (One night) october 2017 included complimentary breakfast.

At the time of check out the hotel charged us for break fast claiming the items i have chosen are not included in complimentary. Neither oyo or the hotel provided us with list of items included/not included when checked in. Its cheating & not expected.

They were also hesitant to provide the taxed...

The following mail ahd been forwarded to [protected]@oyorooms.com and bookings @oyorooms.com:
This is to bring to your notice that against above booking order, my daughter seunti ata had paid full amount of inr 17795/- to your company for booking in tordi haveli of jaipur from 30.09.2017 to 03.10.2017 for four rooms. This hotel is enlisted in your hotel list of jaipur. When we have reached the hotel on 30.09.2017 in the afternoon, the...

I had stayed at madhav stays at noida, sector 126 which i had booked through oyo vide lpxr6034 from 06 oct to 09 oct 17. The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy. The rooms were not ready when we reached even though we have informed them well in advance. Bathrooms were not at all clean.ac was under repair. They have made a restaurant for name sake. It is totally unhygienic. I had...

I booked a oyo room named as oyo 6159 coral residency in kolkata. I booked this room for 1201 rs. For one day on 8th oct to 9th oct morning. It is a complete cheat as the pic shown in oyo app was complete different and what room i got was so pathetic. No one will 1201 rs for such thing and when i asked them to change my room, an excuse was given that is no other rooms are vacant, as i had l already deposited money for this room i had no other...

My previous complaint is marked as resolved but it is not actually resolved. Oyo is still keeping my money without providing me any services and spoiling my holidays. So i am writing this complaint again.

I am sharing my terrible experience with booking experience with oyo rooms. I was searching for a hotel with a family room in masobra (Shimla, hp) because we are three adults and a small kid below 2 years. I found hotel rock...

Now the summary stands that we booked a 'phantom' hotel through you and were given an alternative. Then we were given an alternative of alternative and finally we are charged for canceling our stay at the first alternative. How do you expect us to accept this? Isn't it irrational and illogical. Beyond the mental and physical harassment at the late hour of night, you are charging for cancellation. Is this not your responsibility to check with...

Seriously a bad experience with oyo rooms, actually i have done payment trough net banking and at that time due to family issues, i have not make trip. Booking personal tell me that when you will create new booking then this payment will update against that booking. But now i have created new bookings but no body response on that mail. My mail id is sambhav. [protected]@gmail.com i had already mail on [protected]@oyorooms.com and on [protected]@oyorooms.com...

First of all i must say i am really disappointed with the experience i have in regards to this booking.
It has been mentioned that trivedi international is a hotel whereas it is not, it is an apartment which is located with quite complexity. My cab driver faced a lot of congestions while reaching the hotel. The areas in the proximity are very poorly sanitised, with garbages thrown around here and there. When i reached the hotel, the...

Our hotel in siliguri has tied up with oyo on 2015 and the contract terminated within 6 months. A customer stayed for 2 nights while oyo charged for 20 plus that for a 1 night stay oyo charged 10 and has submitted a bill. Our hotel had already informrd the team that there was a wrong entry done and the team promised to revise while when we contacted again we were said that the team resigned and the new team is not entertaining our problem....

I booked a room in basilica holiday home lonavala (Ohyk0589). The room was very bad in condition, i complained the staff, then they changed the room but still it new room was very poor. The showcase photo and original condition is very different.

I am listing some issues like old furniture, used comb, no clean bed, broken wardrobe, broken table broken door lock, spoil sofa, moisture in walls, poor bathroom and several other...

We own more then 14 hotels overall world and we need to tie up with oyo rooms but your employee is not responding mails and nor receiving calls this is your service before hotel tie up. I had a word with mr. Ashish for your hotel in dwarka. Person from oyorooms already visited hotel and we did audit of the hotel and he said 'i will revert back within 48 hrs after the audit and it's been more then a week and i have not receive any revert back....

I booked for oyo rooms 653/1 shakti khand iii mehar road ghaziabad oyo 421 one hotel, on 29th september 2017, and by mistake i selected the wrong date and made the payment, then i called the oyo customer support 5times to change the date but they didn't respond positively, and after checking in they added extra charges more than the tariff the room and the service was worst, now i want my refund
Rajendra mishra...

I booked a hotel in patnitop yesterday at around 11 pm, but when i reached the hotel the people at the reception denied me entry saying that they don't have rooms. Further they told me to call oyo and ask for refund and cancellation. I have been calling their customer support since. I have talked to two different representatives, both assured me that they're arranging a call back from their senior department and that my complaint has been...

There is oyo event manager ankit chauhan he initially quoted me price for party @ 15000 for the benquet hall oyo townhouse without catering, upon my interest for the property he increased the price to 25-30 k which is not acceptable, this is equevalent to cheeting yr customers, dont commit anything if you cant fulfill. Worst eperience ever, will never recommend any one to go for such services. You guys have wasted my time and energy both....

Dear sir/mam

I am living in agra, your employee shahbaz haider, gurgaon, working in gurgaon make external affairs with the girls in hotel industry agra, this goes to very bad impact in the hotel industries agra, kindly watch him & take strict action if my information is correct. He is involve in the prostitution bussiness. He attract hotels girls staff for making fraudence....

I booked a hotel room from oyo at gurugram. Hotel name was hotel dream view with booking i d nxzf0691. The experience was not at all good. They have given me room where there was suddenly water falling on t v from a c. They did not attend for 15 minutes inspite of 4-5 intercom calls. I have to go down at reception and then after 10 minutes they gave me a room which was noisy. There were no towel, soap and shampoo in the room and attending...

We did our booking from 20 to 21 st sept in prem deluxe for 2 guest... The mistake which we did was we did not mention dat we have 2 children's of age 9 n 4... We will stay for 3 hours n our flight is at 6 so we hv to check out at 4... Now it's 12:26 but d manager is not allowing us to room telling why we did not mention 2 children's
We hv done lots of booking earlier in makemytrip but hv never faced a cheap situation like dis......

Hi
I dr saraj kumar singh, neurosurgeon at max hospital saket, new delhi, went to rishikesh on 14, 15, and 16th of this month. I stayed there at hotel akash continental.
That was one of the worst experience of my life. I will never recommend oyo to anyone in my life.
I am also putting fir against conduct of your company.
I am also putting all in consumer complaint forum.
How can u take charge of 3 days...

Hi,

I booked oyo rooms with jmc inn, booking id (Yhtp6347) for two days stay in kolkata for my visa appointment. I was travelling with my 55 years old mother. After 8 hours train journey and 2 hours cab we managed to reach the hotel, but the manager and owner rejected our booking on the spot itself. I provided my voter id card as proof and my mother is an administrative officer working with odisha state government, so she...