OYO Rooms Complaints & Reviews

I have booked a room for two on 5th june in the oyo website in kubera millennium hotel himayatnagar.in the app it shows that couples are welcome but when we are about to check in they told don't allow couples. So we didn't go. And i still didn't get the refund. I request you to give my refund as soon as possible. Booking i'd : qbdc1936, name: shravan

I booked a room in the hotel ravin through oyo rooms no. 688 i checked in hotel at 3.30 pm. I am given room no. 302 and paid full amount rs. 1289 at the counter. When i went in the room the ac was not working properly. I made complaint my room was changed to 305 but it's ac is also not working properly. I had logged the complaint at oyo on phone but neither ac is working nor they refunding my amount. I am great suffering in hot temperature.

Hi, we booked oyo rooms in vizag. Oyo rooms are providing below quality rooms after giving you the assurance that it will be a great stay. They don't provide the hotel names before booking so that we can not take any review of that hotel. After that they provide a noisy bed, no foot mat in the room, no towel in the bathroom, not a single chair or table, no hanger in the wordrobe. They give us all these things after taking 1600 per night. Their customer care number is not reachable and there oyo captain number is also not reachable. Please take some action. They just spoiled our holiday.

Booked 2 rooms in banglore and we checked in on june2 1am in the midnight
But there was no powersupply in the rooms and not even hotwater which will be expecting... The worst service i ever had through "oyo".. Its just that we checked a bit late he charged us almost an extra 1000.. No proper managing spoke with even oyo manager was helplesss suchhhh aaaa [censored]t app people are using blindlyyy

We had planned a holiday in Manali along with our entire family (14 Pax) of 6 Senior Citizens, 4 Adults and 4 children in Manali from 23rd May to 25th May. We did booking for same on 5th Feb with full payment vide Booking ID : ETPL8571 & XGKQ8416 for Manali Mountain Regency(Oyo Rooms 151) which was on National Highway just 1 Km from Mall Road. On 20th April we recd a call from OYO Rooms that due to adverse comments of customers they are discontinuing the Hotel and we would have to go in for another property which we very reluctantly did and chose Hotel Angel's Inn(OYO Rooms 008) which was on Naggar Road and about 3 Kms away from City Center but since there were no other good properties left by that time so we had to go for same.

We kept on receiving SMS & mails from OYO Rooms that our Rooms were Confirmed and would be available on Arrival but still on 19th May evening we called up Hotel and checked with Ms Anju ([protected]) about our Booking and she checked system and confirmed that 6 Rooms were booked.

On 23rd May when we reached the Hotel at about 13:30 hrs to our horror we were told by Hotel staff that they did not have any confirmation from OYO Rooms and therefore there were no Rooms available in that Hotel for period of our stay. We along with 14 family members were totally aghast and stranded and therefore called up OYO Rooms and they kept on insisting that our Reservation was Confirmed and that we would be provided Rooms but the Hotel staff totally refused.

OYO Captain Mr. Vipul Gupta was sent to our aid and he also spoke with Hotel staff but to no avail then Mr. Gupta offered us another property Six Seasons Regency (OYO ROOMS 064) this property was good but further away from city center and at a distance of about 5 Kms from city. We were told that we would have to take this property else complete refund would be made to us. We had no choice but to accept the property as we would have not got 6 Rooms accommodation at such a short notice within our budget.

On reaching and checking in at Six Seasons at about 16:30 hrs we were informed by OYO Captain that we would have to again shift to another property next day as 6 Rooms were not available for 24th May in same Hotel. We were offered 3 Rooms in another property of same management & 3 Rooms were allowed to be retained. This way our entire family got split and most of our leisure time was wasted in repeatedly shifting our luggage. We were even not able to take out family members out of hotel till noon due to which complete plan got upset and our trip was ruined.

We had extended our stay at Manali through a separate booking vide WMHS6104 from 25th May to 26th May in Hotel Snow Princess (OYO Rooms and when we checked in our Rooms they were totally below standard. the wash basin in Room No 210 was cracked the Toilet seat cover was broken in Room No 206 and in all the property had all old and worn out fittings and appliances. The mattresses were also without proper cushioning.

In all our complete holiday of Manali which we had planned 4 months in advance with complete payments was ruined by OYO ROOMS and all they could offer was refund of our amount which had been paid 4 months ago.

It was a terrible experience for entire family and we hope no one ever experiences such a terrible service on their hard earned holidays.

It was a complete waste of time and money courtesy OYO ROOMS.

This is regarding my booking kzue4281 which is booked for mussouri for 3 rooms. Once i booked and checked mh requirement for 7 people including 5 adults and 3 children. I have bokked 3 room but with one guest assuming that people can be accomodated.

But when i realized that i have opt for 3 guest and cancel the request within 10 minutes. It says money cannot be refunded.

Hi,

This is Sabbu Siddiqui, I have booked oho room many times but some cash back was to come by oyo rooms when i got it in my Axis bank account no-[protected] after that Oyo rooms made complaint in axis bank and they have hold my amount - 4348 rs deducted from my account on 13th febuary 2017 and again it has been deducted again amount 4348 22nd may 2017 and i have not used any oho services and not requested any services it looks ridiculous i need my refund as soon as possible please do the needful.
booking id-IMSK4315

Customer name- Sabbu Siddiqui

mail id- sss.[protected]@gmail.com
mob- [protected]

I am a regular and prime partner of oyo in shimla himachal pradesh. More then 10 lacs business i did with oyo till today. A group tour was finalized by our travel agency and i decide to go with oyo for a comfortable, reliable and caring trip.
But i got 50000.00/- loss and lots of major problems which make my group tour worst.
Due to your team poor communication and wrong decisions i got poor reviews, i got money loss, i lost future business from this group.
No responsible person from oyo who take care of group you guys only looking for money and after that you let the traveller at its own responsibility.
I know this msg will not effect you more because this became your habit but pls reimburse my loss which you guys did.

I was booked from May 6th to May 13th at B5/1 Alinex Residency in Salt Lake Karunamoyee at Kolkata
My 2nd stay in OYO and for the 2nd time it was worse than pathetic

Room was a pigeonhole. Was wlecomes with a large packet of Manforce Condoms as soon as opened the cupboard to put mine and my mother's stuff.

Further down in the chest of drawers had medicine syrups in quantities stored as dumps

To add sugar to my experience the place was reflecting at the oyo site as having power back up and here comes the shocker. No power back up when lights went off., I had my cousin and his fiance who had come to meet my mom and they are greeted with total darkness.

Food same food with full of garlic in everyday menu.

This property should be blocked by OYO to save their reputation. I have seen better OYO rooms at par pricing

Having said that Swapan the caretaker who actually is the driver of the owner was very courteous and good.

I can wite an epic of my experience but leave it at this. God bless OYO if they have these rooms and people like Awnish who care two hoots about clients. He is the OYO rep who came to meet me on first day and just made it a courtesy visit on the issues. No concrete steps taken.

We trusted their quality and booked a room in somnath on 23/5/2017. The oyo has cheeted us by giving such unhygine hotel in a dirty locality. The breakfast as it is complimantry, is served in a open space under asbestas sheets. Which we did not even touch. The entrance it self is very smelly. The details we got while booking did not match the reality. Is just a trap to earn money.

I booked 4 std. Rooms for 8 guests in ooty, from 20th may - 22nd may'17 (2 days) with above reference. Only after making a payment of rs. 33, 696/- i came to know about the hotel details, which i had rejected after looking at hotel, their facility and infrastructure. Oyo provided hotel nahar residency, which was available for less than half the price if i had booked directly on hotel website!

As per printed document: the facility include safety deposit box, a/c., iron, refrigerator, fan, microwave, cable channels, flat screen tv, dining area, free breakfast and many more... So thought they may provide better rooms and service for oyo customers

None of the above exists except tv that too limited to tamil channels, which is as good as not having tv. Breakfast is not free - there is associated terms and condition, on and above which you need to pay. It has small restaurant and lousy service std., you need to wait to get a place to sit and should have enough patience to get what you ordered. The hotel doesn't have lift, the bathroom taps are leaking. Very much disappointed with oyo

I registered complaint with them with assurance that some executive will call but, none of them reached me as of now

This was the complaint i sent to oyorooms - but no reply:

@riteshagar oyorooms are in a very sad state. Are you aware what happens in your flagship properties despite making 100 percent advance payment three days in advance.

Before reaching, i called the so called customer assistance captain - i told him i was coming with my wife and reaching at 12 am. I asked him if everything was in place? He assured me that everything was in place and perfect.

I want you to check the whole story behind booking no. Toxu3271. Of course, your team would try to mislead you with their own false account of the situation. Let them tell you all the lies first.

Then i will give you all the records and proofs.

It was an ordeal for me and my wife. Yes, i admit, my language became very harsh after being kept on hold for hours and after a checkin refusal - but i think this was natural for any human being. I am 51 years old and i have never had a worse experience all my 51 years of life.
I did not know oyorooms was so casual about their business. It was hell actually.

Stranded on the road upto 3 am. Hell!!

Hi support,

On 8th april I booked a room for 2 person which was costing Rs1854 after booking i saw it was deducted Rs3708 which is exactly the double.After that I made a complaint on my bank next day then after 3 to 4 weeks from there i got to know that the amount is credited on your side.I am roaming since month for my amount. Please check & refund it.
I am not earning I need it.

Hotel maharani prime, sindhi camp, jaipur
I booked a room from oyo and reached the hotel for checking-in.
The receptionist denied my request for a room as his concern was that i should be atleast 18 to use their rooms. They're adding their own categories.
As the terms & conditions of oyo didn't mentioned this.
The hotel is voilating rules.
Please take a strong action so they won't do this again with anyone else.
Thanks

I booked room in Bangalore via oyo rooms booking I'd QFSR5924.
The booking was cancelled by the hotel, and I was not informed by the hotel and neither by oyo people through which I booked. I came to know when I reached the hotel, and there was no room. I had a senior citizen with me. It was very annoying.
Why do we book online so that we don't have any problem when we reach there, and you destroyed that very point.
My sincere advice to oyo is, if you don't have proper coordination with the hotel then don't include it in your list. Don't just blindly expand your business.
I am really disappointed and annoyed with your service.
Probably I won't use oyo again because there is no point.

I had booked two rooms for darjeeling at hotel Batashiya loop home stay for 19th and 20th of May 2017 but when i arrived at the said destination the hotel authority told me that they had not received any booking confirmation from Oyo rooms and all their rooms had been booked hence forth they could not provide me with the rooms and provided me accomodation to another hotel which wasent upto the mark according to the room tariff which i had already paid to Oyo via debit card on 27th Aptil 2017. I had senior citizen and kid with me and was so much disappointed and disheartened that at the last moment I had to opt with their decision.
This sort of hospitality is expected from Oyo??? Further i will not refer anybody to book with Oyo

I booked a room from OYO rooms named “OYO Premium Robertson Road near Chowrasta” on 18/06/2016 having booking ID MFQ18506 for two nights from 19/05/2017 to 21/05/2017 for 3 guests.
On 12/05/2017 I received a call from OYO that the property booked by me is having some electricity issue due to which they have to shift my booking to some other property. Without any proper intimation they immediately shifted me to “OYO rooms 080 near mall road” with same booking ID for two nights and 3 guests.
After looking into the information and pictures of “OYO rooms 080 near mall road” provided by OYO at their website, I came to know that this room is of budget category and the hotel does not allow check in to 3 guests(Max 2 guests are allowed in this room).
Despite of continuous follow up from 12/05/2017 to 17/05/2017 no satisfactory response is received from OYO side.
The whole series of incidences and responses from various executives from OYO has given me enormous amount of inconvenience, mental tension, embarrassment in front of my friends and loss of money due to increase in hotel prices at last movement.
So I ask OYO to give me Rs 50000 as a compensation due to the above said reasons.

Subject: booking cancelled - oyo rooms 418 banjara hills road number 3, booking no. Owek8462

Dear oyo manager,

I would like to inform you that this has been the most embarrassing moment and horrible experience with oyo hotels.

I had booked oyo rooms at banjara hills, hyderabad booking id - owek8462. I tried contacting the hotel staffs many times to know the exact location of the hotel but their was no response. The phone was always ringing but no body responded. Unfortunately i had to return back without check-in. Worst experience ever with oyo. Please guide your staffs to attend the calls from their customers in future.

Shahbaz ahmed
Shahbaz.[protected]@gmail.com

We have booked four rooms in ooty, coonoor through oyo... Property 070.
Below are the issues...
1) no proper access roads to the hotel.
2) no quality food.. We had food poisoning because of the breakfast buffet they provided.
3) breakfast area was faraway from our stay because of which my parents has to take pain... It is not at all comfortable... When you cannot comfort your customers what is the point of having hotel business
4) drinking water has insects so we had to buy water bottles.. Complete business tactics..
5) last day of checking out they did not even give us soap and shampoo... They said they don't have the stock...
6) no hot water supply in hand wash sink
7) towels were not provided daily they said towels are limited
8) bathroom s were not hygienic we had to call them for cleaning again and again
9) upstair room access was good for senior or old people
Lots n lots we can write...

When asked for componsating the risk of stay we took with oyo they did not respond in a proper... For everything they say one thing is our policy does not give any refund... This is one thing they say everytime...

Please don't go through oyo ever... Reason is their customer service is worst

Highly disappointed with the customer support! Reached the hotel at 5.45am and early check-in charges 100% 1 night stay. After 2 hours waiting and continues suggestion from the receptionist to checkin with 100% charges I looked up on the website with early checkin charges and figured after 6am it drops to 30%! Is this how efficient Oyo is?? Keeping cleints waiting for hours to make more money? Pure harassment!!!
Concern - wasn't told about the after 6am charges and being forced to book at 100% even after 6am!