OYO Rooms Complaints & Reviews

Sir
I had booked my room on 29th april2017 with oyo rooms at sarao hotel phase 10 mohali my booking id: czoj2713 and i paid 1828 rs for this. I went their around 3 oclock. Their was a guy at reception he was saying sorry we dont have any room. This is not the way to work. I got so harrased. He wanted me to shift near airport which was 3 to 4 km far away. Why i should go? When i paid all the payment.

I booked a room at crescent park, kodaikanal on 4/5. After reaching there at around 1115hrs i was shown some other room which is very shabby and not so good location. When i asked manager there told me that my room was assigned to some body expecting i will not turn back. So i cancelled my booking as i hv no other option. So please refund my cost. Tks exptg reply.

I booked a hotel in coorg via OYO room, i faced so many issues in hotel provided by OYO (Kanika International). I complaint the same via OYO customer care approx 3 times but always they put my call on hold for 15-20 minutes but no solution after that.
In Kanika international Hotel, room was terrible, so much chimney noise coming into room as chimney pipe was just outside the window. Bathroom was not properly cleaned.
In their Restaurant, available at ground floor, they are serving Drinks and wines to customers.
No proper breakfast in morning, they are taking from outside lorry and serving inside hotel that also u have to wait for at least 45 minutes.

Same i compliant to OYO regarding this after check out to hotel, OYO said they will investigate and will call me and provide compensation. After 2 days i got call from OYO and they accepted that whatever problem i claimed it was true, so OYO was providing me compensation of 300RS, that i refused.

OYO experience was too pathetic for me, after complaining and accepting their fault by hotel and OYO, they are providing peanuts to me. moreover still that hotel listed under OYO.

OYO making people fool and claiming that they are providing customer satisfaction, they did not solve my problem while i was in hotel and moreover in the name of compensation they are throwing peanuts of amount to me.

I had booked a room through OYO on 1st May for 2nd May'2017 thinking and as shown by this site a decent room however when I reached the hotel it was totally unsafe. There were hens sitting at the reception, waiters were staring as of they have seen a female for the first time, hotel was stinking with a bad smell of liquor. After all this I had never checked in to this hotel however still these mad people don't want to initiate the refund against my payment of INR 1999/- Money is not a problem however here ethics come into picture and with that I suggest people from OYO should send thier families to stay in such idiotic properties I think then only thew will realize what they are offering to the customers.

We had book three rooms (One double sharing and two triple sharing) for one day today @ saas residency, calicut.. We paid the rent accordingly. When we reached here today, we found all the rooms to be double sharing.. All the rooms are small and can not accomodate extra mattress.. When we bought this to the hotel's notice, they told us that they are having double rooms in this category, which accordingly to them has been bought to the notice of oyo also.. They asked us to lodge our complaint with oyo as booking was done thorough you
We feel sorry to have places our trust in you.. We feel cheated..

It's very embarrassing to say that, my money was deducted twice for single booking id..
Even though i contacted the customer care twice, i have no hopes about my money..
Actually, an amount of rs. 2773 was deducted through debit card from my account for room booking in vijayawada in which the app shows transaction incomplete, but i had checked twice before posting this..
My amount has been debited twice..
For the 2nd time only through sbi internet banking.. The transaction was complete and the booking was confirmed too..
But, regarding the amount in which the transaction was completed 1st through debit card..
I had contacted customer care but in vain..
They are saying to tell me the booking id of the 1st transtransaction which was failed..
But the booking id for 1st and 2nd transaction was same...
They are not listening..
Its same

I had booked an oyo room 504 andheri east midc 3 days ago for today (30th april 2017) for a friend. Ten minutes before she reached the hotel, i got a call from oyo itself asking me to cancel my booking and re-book it because the room that i'd booked was under maintenance.

I cancelled the room and when i went to re-book the room, it said that it was sold out and i called the person back to tell her this.

Oyo ended up telling me that they are not responsible for this because i cancelled my booking myself and the hotel told me that this is oyo's problem and not this.

All this while, without a solution, my friend waited there with luggage while oyo customer care put me on hold and never got back to me. She never got her room and had to go looking for another hotel in the vicinity. Pathetic.

This isn't the kind of shockingly unprofessional behavior that i expect from a chain this big and i definitely will not be booking an oyo room again.

I booked a room online at oyo near fortis hospital noida

I had following comments to make.
1. My booked id was wmdq0419 - oyo room 38. - hotel cross winds rn-24 fortis noida from 29 april to 30 april 2017
2. The said hotel cross wind was not existing. When called over the phone receptionist told... It is flavour restaurant. And no sign of displayed oyorooms
3. First thing they asked at counter to pay full amount... That was of course, not an issue. But humility and manners were totally absent
4. Dinner was supplied after three hours of order booking
5. Morning tea and breakfast was not supplied, saying it is not oyo instructions.. We took morning tea and breakfast.. Outside the hotel premises
6. It was one of the worst experience i had with oyo
7. Please something so that people can place confidence in your rooms..

My Booking id: KIBT1759, I had canceled my booking on 10.4.17

After that I called 3 times to oyo customer service, they told that refund will be initiated

Today morning firstly were telling that they have already refunded the money (Rs 2998) via paytm, but when I told them that I payed money by sbi debit card, now they are changing their words and saying that they have refunded to the linked bank account only.

Till now the app is showing that refund will be initiated.

I don't know what is happening here. Will I get my money back? Should I go in consumer court?

Can you people please confirm me when the refund will actually happen?

I have made a booking in a oyo with booking i'd bgey 2807.. I am really very much disappointed with the quality of room provided by you.. I had made complaint thrice regarding the non working of ac and i had to face discomfort thrice by changing room repeatedly and the room alloted on the 3rd time is also the same.. There is no quality check on the part of oyo regarding the qualities of room... Really frustrated, disappointed, irritated by your service.. When in this competitive market it is hard to earn customer trust and loyalty and oyo you are just losing your customer.
Really a horrible stay experience..
Won't chose oyo again.
Regards
Disappointed customer

I have booked 3 rooms for two days in MUNNAR before two days they called me for confirmation that im coming or not, and i already paid so i don't thing so they need confirmation for this
i have assured them that ya im coming and next morning before 1 day of checkin time i got the message that your booking has been cancelled as per your request, i called the customer care but no one able to resolve my issue

Thing is that they are making people fool when they are getting booking with more money

With regards to my booking (ID: RBGN7483) dated 09Feb - 10Feb 2017, i didnot received refund amount of 4, 287.00/- till dated. every time i was assured that the refund will be made very soon but when i follow up with OYO then they come up with some other issue. kindly look in to it and solve this pending issue ASAP. company cheated with me at the time of booking and also at the time of final settelment of amount.

I stayed at impact (Oyo rooms) 1/73, vikrant khand lucknow. It was horrible experience with this hotel.
No room service
No drinking water
Management has forcibly taken rs 2650 and electricity charges of rs 4000 from me as i was outsider.
Rs 2650 for thier faulty machine which got damaged due to voltage fluctuations while they blamed that this has happened due to customer fault.
A gold chain worth rs 30000 stolen but hotel has no evidence of cctv.
This is unfortunate that they held me kind of refuge and forced me to pay the money. I had no choice but to pay as my flight was at 3:10 pm.

My debit card swiped twice &, my account debited twice with Rs.2000/- each on 17th April at Brundavan Pride, OYO rooms 429, Dilsukhnagar, Hyderabad, I had checked out on 19th April they did not refund my Rs.4000/-. The hotel staff are lethargic, no professional behaviour & hospitality which is fulcrum for this industry, and not customer centric. Pl.resolve the issue immediately.

I have booked oyo rooms for my trip of gangtok from 14/04/2017-16/04/2017 with user id pqxy5072.in advance. I have paid complete tariff as required by oyo rooms., but still i am denied check in as hotel did not have vacant rooms. I tried to contact oyo rooms customer care but always they put me on hold to fetch information regarding booking.in this duration i have talked at least 10 customer care executive (Gurmeet, jyotika, dishad, akshay, khushbu, dheeraj, rehman, and many more) of oyo rooms regarding my denied check in but no one was able to resolve my issue. After waiting for almost 4-5 hour they offered me an alternative which was below my expectations. So i denied it.in this duration, i also tried to talk mr. Pratyul and mr. Surojit of oyo rooms local support executive but they were also not able to resolve my issue, even they misbehaved with me.in the end they cancelled my booking as they have decided in a resolution. When i demanded cash refund they said it will take at least 7-14 days and that too in account. Due to shortage of money i have decided to return back.in this whole episode, i have suffered most and oyo rooms have harassed me mentally. Oyo rooms need to put my room ready in advance but they are so in effective that even after calling them they were clueless what to do. Please take strict action against oyo rooms as they have failed to deliver what they promised.

I booked 2 rooms under your above booking ID for my colleague Mr.Sandeep Kumar in Hotel Relax Inn 018 Nainital for One night on 15th April 2017 and I made the full payment of Rs 11, 398 online. When Mr.Sandeep Kumar reached the hotel at 9 pm he was bluntly told that there was no booking for him and the hotel was SOLD OUT. After showing the reception the confirmation message from OYO rooms and lots of argument he was given a VERY BASIC room in a nearby under construction guest house by the name of KGN GUEST HOUSE. It was a ONE star hotel room WITH NO ATTACHED TOILET. The cost of this room was not more that 500 Rupess and it was not even fit for the driver. I have NOT paid you 11, 398 for such a kind of room. PLEASE INVESTIGATE THIS MATTER and IMMEDIATELY ARRANGE TO REFUND ME MY BALANCE AMOUNT OF 10, 398 AFTER DEDUCTING 1000 FOR THE DIRTY SHABBY ROOM YOU PROVIDED. I have been cheated

Awaiting your immediate response.

Totally fraud & Worst OYO

This is very shameful for OYO & TEAM !!

I am getting such kind of responses from OYO's seniours Like Mr. Abhinay and many more..

Mr. Abhinay having a big attitude issue, just because he denied us to help.

No matters what client is suffering from, They did not shifted them after having an available property over there.

This was a senior citizen's group, after so many reminders and calls we got the booking at last moment in a very disappointed situation.

There is no Western toilet though they have knee pan.

They got the rooms at 3rd & 4th floor without any lift or elevators.

In the Mid-Night, No staff was there to help them for luggage.

All Blankets were Torn.

All Beds & mattress were small as well as smelly.

On being Pure vegetarian GAUR BRAHMIN your agent provided a fully Muslim Hotel.

After passing more than 11 Hours, your team still working on that was very wonderful excuse.

Guest is still on reception & not agree to step in to room, but your Entire Team is just passing the time.

Booked oyo room in amritsar. Got a booking at hotel sukhman international on queens road. The room looked too sabby. Tv remote wasn't working. Ceiling fan was not speeding up. On checking i noticed regulator is broken. Most importantly ac was not working. There is no remote and waiter told us that ac will work like that. Only switch needs to be on.ac was taking 30 degree automatically. It became a heater. The waiters tried to make us understand that acs work like that only. They didn't change the room. There is no window even. I have taken photographs of the room. Just horrible. We are never booking oyo rooms in future. This is just cheating customers. Thats all. Above all wrong attitude of hotel employees. While booking we didnt think much as we thought whole day we will be roaming out. Only sleeping at night is required ay hotel. So we just selected for all we needed is ac room to relax at night. We couldn't sleep whole night. Disgusting. I am unable to upload the photographs as it says 2mb is maximum.

I have booked a oyo room in Kodaikanal for may 6, 2017 and may 7, 2017(1 day) via and the details are,
Booked On - April 10, 2017 and the Booking ID is ZJSP7502
I have cancelled the room due to my personal reason on April 11, 2017
But I didn't get my refund amount still but got a message that the room was cancelled successfully and also they mentioned that the amount will be refunded, yet I didn't receive my refund amount and also any information about the refund process.
Help me to resolve this issue and help me to get my refund amount as early as possible.
Amount to be refunded : 2169.00
As per cancellation policy, no cancelling amount should be deduced from this and the whole amount should be refunded

I have booked a hotel in Dhella Village Corbett Ramnanger for 14th and 15th April with booking ID BKPY7659.

I have faced inconvenience in my last booking too regarding my booking status.Hence before leaving I wanted to confirm my booking status with my property manager.Hence I called customer care to get the property Manager's contact number.

First time I spoke with the customer care executive, She told you will be receiving the contact number shortly so disconnected the call.After 10 minute I called again as I didn't receive any message.So this time your executive gave my number.So I was satisfied hence disconnected the call.

When I called the property manager contact number given by your executive.
Quite my surprise, This guy was calling from Tellanagna Andra Pradesh.They provide my wrong contact number.

I called again to the oyo customer care and explained the inconvenience she apologized and gave me different number.
Again I called the number given by your executive, but this time this guy was from pune.

Again I called oyo customer care and explained the whole story keeping the level of patience but again she provided my different number but this time I was ready for any inconvenience and they fulfilled my expectation this time this was calling from utter pardesh.

So I called 4 times with in half an hour but didn't get the correct property manager number.

Again I called the customer care and I asked them to connect with me some senior representative from OYO.So she requested me that just allow her for me minute to help me and I explained whole story.

Again after knowing my story she checked something from backend and asked my to allow the call on hold for a while.
After repeating this two time.she finally put my call on hold for 30 minute.
It was I who disconnected the call may be she would have put it on hold for rest of the day.

So I am writing this in sheer disappointment.In last three booking my am getting more and more stronger reason not to trust the OYO room.

Now i already have payed the booking amount but cant rely on OYO.
Though this booking in non refundable hence i am not canceling the booking.
Even though I am not expecting any resolution from OYO.
If I get any resolution it will be big surprise to me.