OYO Rooms Complaints & Reviews

I have booked 2 (two) rooms hotel stay kochi in kochi, kerala.
date of the incident 18 dec 2016 to19 dec 2016 booking id is qput2095. their was no proper management of rooms facilities & thing were messed up. we were very tired at that hotel. i have booked hotels for 6 ( six ) days through oyo rooms. but we were not satisfied with the services, that's why we have further decided to not use the hotel booking facilities after hotel greeshmam inn at munnar.
kindly refund the paid amount rs 2998/- ( two thousand nine hundred ninety eight only ) i am waiting for your reply as early as possible & action should be needful.

thanks,

ashok sharma
+91 [protected]

I had booked 6 rooms from[protected] to[protected] through OYO for travel to Shimla with family and friends. The hotel was nowhere close to what was promised. Me and my family had to wait on the road on[protected] from 7PM to 10PM just to get a resolution. Even after long chats and conversations and writing emails, they have deducted 20% amount before refunding my money. No hope of getting my money back. Very rude customer care, have also been threatened by one of their executives.

I had stayed in Oyo Rooms Hitech City in Hyderabad on 22nd & 23rd November 2016 at time of International Conference of ICAI. The OYO Rooms were also empanelled with other hotels on the website of the Institute long days ago before the Conference for the convenient of the members of the ICAI.

In this connection I am very sorry to lodge the complaint against the OYO Rooms Hitech City but being as a Professional member I hope it will be wrong if I not recover the money which the hotel was supposed to pay at the time of check out from the hotel and for this the hotel also agreed mutually without any pressure and give their consent by acceptance in mode of their seal of the Hitech City hotel.

I had booked hotel online from Mumbai long days ago before the Conference for 3 days from 22.11.2016 to 24.11.2016 and my Booking ID was NPAZ4716. Accordingly, online payment was made of Rs.4, 800/ (in addition to Rs.54/- made for other charges). On the same day, in the evening after seminar it was confirmed to the hotel that due to health problem I will not stay on 24.11.2016 and accordingly on 23.11.2016 I vacated the hotel and the management of the hotel was supposed to pay balance Rs.1600/- as payment for 1 day done extra due to my prior leave and for this information was given well in time on the very same day of my first day of stay but they took my bank details in which the amount they will credit within 2-3 days through NEFT. So I was assured that my firm will received back the amount of the day in which I have not stayed. I came to this knowledge after 31st December 2016 when my accounts was checked because I have practice to review the account of my firm every quarter with vouchers then it came to my knowledge that payment has not been credited by OYO Rooms Hitech City Hotel which the manager at that time has accepted and committed with the assurance to remit within 2-3 days. When I talked from Mumbai with the concerned person of the Hotel from which mail was received denying the payment on the basis of policy of the hotel. When I rang him personally objecting the contents of the mail as a false, hidden from the customer, not this type of disclosure anytime after booking or any time at the stay in the hotel.

So, my opinion on this is that it is the case of cheating. Therefore, I claimed with the hotel Rs. 25, 000/- extra besides the amount of Rs.1, 600/- for which they have argued me on the phone consumed my productive time in baseless issue and further harassing me. If this payment is not received then I will file case against the hotel in the court in my jurisdiction at the cost of the management of the hotel.

So I hope to resolve this issue by making payment along with Rs.25, 000/- immediately in my bank account which I had also mentioned again in my mail to the hotel.

For R. Maheshwari & Co.
Chartered Accountants

CA R.K.Maheshwari.

HI

We have booked OYO at Perungudi, but they didn't give OYO rooms and accomodated in ORANGE.INN. Manager said, If i cancel OYO booking and he can give better offer at Orange.inn. Break fast is horrible and early morning there was no water in toilets. But we have got cheated and our New Year celebration went on pathetic. There is no wifi also. what is the use of taking service appartment. But we have to pay same amount. No kitchen they get outside food. Really we are disappointed. I have suggested to one of my colleagues at Trivandram, he came to Indira nagar 12th main OYO on 25th. But whey that manager recommending other serviced appartments.

I checked in oyo rooms on 29th december and checked out on 3rd jan. My bill for 5 day stay was ₹ 6051 in which i was promised to have heater, wifi, geyser, ac, room-service, breakfast, laundry etc.

These facilities were just mentioned on the app but not provided.
Inconvenience faced are as follows:
1.Geyser was not available, i ade a complaint and was told you'll get hot water through boiler. Later no hot water was provided saying diesel unavailable to run boiler.
2. Wi-fi wasn't provided saying server is down. But wrong password was given because it was not getting connected
3.heater, ac were not available in room.
4.it was no wehere mentioned in app that laundry is chargeable .

This many facility were denied and not fulfilled . When a charge is levied from customer it is by keeping in mind all the facilities delivered. The facilities were not delivered and now oyo is denying a refund also which is extremly apropriate because i was cheated by showing tgise facilities for which i paid and then were not delivered.

Hi,

I am maan bardhan kanth. I have stayed in oyo rooms from 2nd january to 7th january 2017. I had booked room in "pay at hotel" option and the address of the hotel is as follows :-
Hotel nest residency
[protected]j3-36-3, peddakapu layout, opposite srinivasam complex, tirumala bypass road, tirupati
Landmark: srinivasam complex

I had done the check-out on 8th january around 10 am. And paid rs. 8, 995/- to nest residency. Please share the bill for the same on [protected]@gmail.com. My contact no. Is [protected]

Thanks.
Maan bardhan kanth

We booked a room at raj villa, pahadganj today. We had booked for 2persons before but my sister had to stay here as we arrived very late, so we paid extra 500 and ask for an extra bed. They gave the mattress and pillow but said they cant provide cover for the blanket for the extra bed.

The blankets looks very dirty, how can we use a dirty blanket without a cover. May be the manager took it lightly because we were three young women.

Hi oyo,

This is regarding my stay in your oyo room with bevvan resort, during my goa visit.

Having said that, i'd like to bring to your notice that your room was extremely disappointing, horrible and definitely not even at par with any local lodges. Hence, i found it inevitable to write in to you.

Right from the time of check-in, my experience had been the worst ever. I understand that the way to the resort from the main road cannot be your responsibility, but parking availability was mentioned during the booking, but the resort didn't had an inch space to park inside for any vehicle. All the vehicles are suppose to park on the very congested narrow road outside, and that cost me a big dent and scratches on my car after someone hit my car during the overnight parking in front of the resort.

I have paid rs14173 after all your discounts for a room for two days, but the room was not even worth than the local lodge room which can availed at less than rs 300 a day.

1. Broken switch boards : the switch boards were broken in pieces and all the electric wires are outside which made us completely scary to touch.

2. Air conditioning: pathetic damaged ac which works as per its wish. The room doesn't have the ac switch turn it on or off. The switch is somewhere in the reception and who knows what time they switch it on or off.

3. Bathroom: i don't know how can i explain the bathroom, it was in such a pathetic situation with broken commode and was basic. Flush was not working and leaking pipes.

4. Bed: i could see hundreds of bed bugs at night all over the bed and mattress, and it ends up me others sleeping on floor on a bed sheet like bus stand or railway station platform.

5: balcony: like a garbage yard

6. No water to drink

7. No room service

8. No intercom

10. The swimming pools have not been cleaned for the past 1 week, so filthy water breeding mosquitoes

12. Broken door handles

After complaining about this on the 2nd day, the hotel people have asked us to move to a different hotel called hotel germany, where we did not find any better.

In short, you have totally shattered our vacation leaving us more tired than ever. What justification you have on the same?. This was my first booking via oyo rooms and the experience made me clear that you are not even worth to be in the market. I will definitely recommend my friends and families to stay away from oyo.

I'm also attaching few pics which i managed to take, but still a lot of pathetic scenes which i couldn't capture

- nithin

Firstly they have charged 4k for 1k room and we have choosen balcony room but due to traffic we had reached late so the oyo room people have sold that room in higher price and gave us very normal room and then we had booked 2 rooms and we were with family so they have given one room in ground floor and one room in 2nd floor. when we called oyo room they said we cant do any thing . and then they started fighting with us . worst app to use . Will never use it again. pathethic. customers should fight against it and they should close this app. as it make travellers suffer a lot.

While booking I provided all the information about number of people and child plus their age to customer care executive mr Shailendra and he was agreed and confirmed that we don't need to pay any amount apart of deal amount mentioned during the call however now hotel manager is asking extra amount for the child having age more then 5 yrs but it should have highlighted while booking, which is not done by executive even when we check-in hotel eXecutive didnt update us for such policy hence we r not going to pay that extra mattress used by our child because we would have not book this property if such information were shaews with us while booking.

I am not going to pay any amount apart of of my online booking amount because OYO customer care executive asked all the information regarding total number of people so he must have informed us before we initiated online payment of hotel.

Need OYO management to bear the amount whatever is going to charge by hotel manager or OYO has to bear the amount as we are not going to pay any extra charges for my children .

My experience was very worst in this hotel reason being i have wasted 5000/- and they have given nothing except a bed, blinking lights and one blanket.
Please i am suggesting you don’t opted oyo rooms.
There was no tissue paper, no room heater, low quality blanket, no water bottle, bulbs were fused and late night noise (Generator).
Worst worst 00

I checked in hotel sumit paradise ooty .
059 snowdown road.plot 41A.
I checked in with family total 9 people. Issues
1.most pathetic route map provided.not arrived at station and maps destination on right when one side moutain wall and other side is valley.
2.no rooms available as booked.
After check in almost 6hrs over.
No beds provided.no towels no water
Rooms door locks not working
3.tried calling 4times youre hopeless customer care sevice no answers after wasting my call money.
I want to talk to your agrwal owner of OYO
dear sir will you keep your mother and sister in room where their is no lock and not repaired after complaint for two days.
STOP FOOLING PEOPLE AND SHUT down this fooling buisness.
M still in hotel and if you want to reach call on my number it will easy to track number after I shared my deatils above.
totaly experience make worst category make it five times of it
very horrible Experience sir

I booked room in Oyo...
made payment believing the room was ready to occupy and expecting the same quality service from previous experience...
But tis was totally poor customer service ...
The room was not safe for females, room was not ready, staff are unprofessional.
And it was at 11pm so we all wre panicked to stay because o[censored]nsafe atmosphere. So we just walked out and cancelled that room.
Wen I complained about this the OYO customer care din help on sorting this ...
This Oyo was totally hv very bad customer care service...

Being a brand name OYO Hotels, this type of service is not accepted from them. It’s really disappointing and frustrating that I have not received any refund amount.
It is regarding booking ID GFCE7894. My check-in was on 24th Dec’16, however due to some circumstances I have to cancel the booking on 21th Dec’16. I was charged full cancellation fees i.e. booking amount of Rs. 7, 894 which is really unacceptable.
As per the cancellation policy which is mentioned below, they should refund the full amount.
For bookings up to 3 rooms -
Cancellation Time Cancellation Fee

24 hours or more prior to check-in time Free cancellation (100% refund)

Please help me to get my money back.

I have been asking oyo customer care to escalate my complaint for both issues of quality of service and poor customer care, but i run into a brick wall everytime.

The complaint no given after highlighting the issue in consumercomplaints forum was -urgent social media escalation #5967878. However, there too i could make no headway in getting my point across to them.

Hi Sir

I did a booking from your site and paid the entire amount in advance.

booking id ZVGL0361

when i logged in today, got to know that it has been cancelled as well but no refund etc

problem statement: i did not cancel it but ur system is showing otherwise. now i neither have booking nor room.

it may be a technical issue but please provide a resolution since i lost my booking and amount at same time.

Booking ID : KSGQ4231

Case ID : 890896

regd mobile no : [protected]

I have made postpaid booking of OYO room at Jodhpur, Rajasthan on 15 Dec 2016. Booking amount was fully paid and check-in time was 12pm. I have asked OYO for early check-in. However, OYO officials told that we could not confirm the accommodation charges and for early check-in. Therefore, you have to ask the Hotel Manager for charges and availability on the same day.

I went to Hotel on 15/12/2016 at 6.00 am for early check-in and decided the Charges with Hoel Manager. However, surprisingly bill was doubled at the time of Check-Out. I ask to the Hotel Manager for addition charges. He was also confused for additional amount in bill by OYO.

Hotel Manager said you should contact OYO customer care and raise the additional bill amount issue. So also, I have communicated this issue with OYO help desk for further solution. It was very poor Check-Out movements and the service experience was very embarrassing. Now, I have a questions for OYO management that how OYO has right to decide the early check-in charges without any confirmation of timings from the customer ?

If you unable to reply; I have no option to discuss this issue in social media etc. Please do the needful at the earliest.

From :

Vaman Rotithor,

mob - [protected] [protected]

Hi
Our experience at your above mention property was horrible. Staff is very unfriendly and welcome drink even asking for a glass of water. Reception and the owner of the Hotel was unprofessional and no curtsy towards customers. Room do not have OyO basis kits and overall experience was too bad.

even asking for feedback form they denied the same that they do not have the form.

Dear Sir/Madam,

I had made bookings for 2 adults through Oyo rooms in Goa during 25th and 28th Dec at 3 different places. i.e. one place each on 25th, 26th and 27th stay. The price I paid per day varied between 5000 to 7500 Rs.

Due to unavoidable circumastances, I had to change my plan to stay in Goa and hence to cancel the hotel bookings. To my shock the cancelllation charges are same as reservation costs.

My request is to look into this cheating. For me specifically I want following
1. Only parts of the costs which are paid should be cancellation charges.
2. If the hotel rooms gets rebooked at a premium (i.e. more than I offered), I must be repaid complete amount as refund.

Please look into this matter.

Thanks and Regards,
Mohinder

I was staying at room 405 Hotel Ashraya Swargdwar Puri. Amount 90000 INR was stolen from my luggage while I was not in the hotel.
A police case has been registered against the hotel and its manager Dilip Kumar Mohanty. No cooperation was shown by the hotel staff. Also one of their workers went missing from the next day onwards. Media was also called and told about the theft.