Claimed

OYO Rooms Complaints & Reviews

3.7
Last updated Mar 26, 2024
Complaints 6582
Resolved
4538
Unresolved
2044
Quick Links
Statistics
Share
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
OYO Rooms
Customer Service Contacts

OYO Rooms Phone Numbers

Phone
+91 93 1393 1393
574
736

OYO Rooms Website

OYO Rooms Head Office Address

325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India
122002

OYO Rooms reviews & complaints page 311

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Bhavesh Kalani
from Mumbai, Maharashtra
Report
Copy

My Salary is on hold

Address:Thane, Maharashtra, 400604

Myself Bhavesh I am working as an Inbound associate in BPO for the oyo process due to some circumstances occured. I was absent for 4 days uninformed. When i reached the conpany my respected Team leader approached me as absconding for the company.

Then I had applied for the resignation in the company then the manager called me and told me why is it so. I told him I am not able to work in the BPO but he said what are the reasons...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
heresarun
from Perumbavoor, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Hotel room

Address:Ernakulam, Kerala, 682001
Website:www.oyorooms.com

I checked into oyo rooms kunnumpuram near fort cochin on 30/11/2016 and stayed for a day, when i checked the oyo app they have mentioned that the hotel accepts card payments but the hotel actually doesn't accept cards, and they have mentioned power back up but if the power goes the ac wont work, and they have also mentioned that there is in house restaurant but the hotel doesn't have. And also oyo has mentioned that the hotel has dining area...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankur Gupta5786
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund against cancellation charges

Address:New Delhi, Delhi, 110055

I am a premium member of oyo rooms. I used to book hotel rooms almost once in a month and my experience with oyo has been good. But today i am facing one issue with the oyo app. I have cancelled one of my booking for tomorrow, i. E 3rd dec 2016 to 4th dec 2016 with booking id bpwk0579, before 12pm as i am very well aware about oyo cancellation policy. But due to some technical issues, my app or server has been showing my cancellation time...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Customer 101
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bill/tax invoice needed asap

Address:New Delhi, Delhi, 110001
Website:www.oyorooms.com

I want the service tax no. AND THE TAX BREAKUP/CALCULATION!

Booking ID
AKFQ8164
POFI4598

Bookings in Kochi (10 to 12 Nov)
Pune (25 to 26 Nov)

Send me the proper bill with the tax calculation.

I am trying since morning, no on at OYO has helped. They all have refused. How can you run a company, allow people to book rooms, and not provide bills?
I am not...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund Booking Reference CRLW9537

Address:Gautam Buddh Nagar, Uttar Pradesh

Mr. Sanjay Nijhawan made the room bookings in Mar & May 2016 and paid the total advance of Rs 70, 000.

Due to unforeseen circumstances, the room bookings had to be cancelled of which OYO was informed about on 04 Aug 2016.

It is very disappointing that no refund has been effected to date despite numerous efforts and email correspondence between OYO management and myself. (in particular Rashmi Gupta & Sayed Ali...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
Jayspam
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Did not use the service and did not give my money back

Address:560016
Website:www.oyorooms.com

Hi Ritesh

I am writing this email with heart full of disappointment and regret for using OYO, i had the worst experience which i have never faced with any Ecommerce as a consumer. Your team has harassed me, made me wait, request, plead, argue for my money but yet left with disappointment and no resolution.

Firstly i am i very loyal guest to OYO since 1 and a half year,

i had booked a room in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mrsumeet
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ineffective customer care.

Address:Gurgaon, Haryana, 122002
Website:OYO

I had occasion to stay at an OYO property at Dehradun and it was one of the most horrible experiences ever. There were issues ranging from cleanliness to no water to poor service. On complaining repeatedly to customer care, there have only been polite platitudes and no action. On telling the customer care team leader that i was not satisfied with the response, and asking him to connect me to some senior, I was told I could not speak with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
naveen mothukupalli
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating online with customer

Address:110051
Website:oyo site

Hi i am naveen mothukupalli[protected] VC YG9213 from Hyderabad i just booked online booking with Hotel Richa Palace yesterday after getting confirmation from oyo site that i will get all facilities including (breakfast, wi-fi, room without AC ) but after reaching at hotel the owner refused to give the services which is fell as cheated as oyo is promoting some thing like this to the customer on false basis ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Same room twice charged to me

Address:New Delhi, Delhi, 110024

I had booked a room through oyo website in hotel star, neemrana, rajasthan against booking id # dzfl0413/wqgy2803/nzab8079 with the name of dinesh tiwari. Bymistake i had booked the room in incorrect date from 18 to 19 nov instead of 19th to 20th nov, i had requested your team to modify the date but they said its not possible and it was again charged to me, it was first time when i book the room through oyo and its really bad experience with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
garvitt
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cheating & fooling the customer by showing wrong information before booking confirmation.

Address:Kanpur, Uttar Pradesh, 208005

To,
Mr. Manish kumar,
Guest support team,
Oyo.
Dear manish ji,
I am point-wise replying to your email so that oyo as a company should know exactly what happened with me & more importantly should know how much harrassment was caused to me by your goodself in name of discussing the issue.
1) against the booking id: sbjv9186, as you mentioned that you coordinated with the property manager mr. Virender...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Manish Bucha
from Satara, Maharashtra
Report
Copy

Foul play (uwoc 96830)

Pathetic services
All Dear
I Manish Bucha had booked my 5 rooms at Costamar beach resort Div on 4th Aug 2016 with advance payment of Rs.68000/ for 14 person group vacation tour on 3/11/2016 to 5/11/2016.
To my surprise I received a phone call on day of Check in that your booking was cancelled & you are shifted to another hotel.
That resort was on beach & they offering me room at city.
I am foolish ...I...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chirag2603
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund issued for north India package

Address:Mumbai City, Maharashtra, 400081
Website:[email protected]

Oyo rooms have provided me attached package for 17, 333/- per person,

After partial cancelation for my bookings package gone up to 25, 000/- per person approx,

Just now i had word with oyo helpline and they confirm me that all the bookings have been cancelled reason mentioned was “change in plan”,

Totally wrong reason mentioned for cancelation it was not because of change in plan, it was...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
anilkkodesia
from Hansi, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Arbitrarily cancelling Booking by OYO

Address:New Delhi, Delhi, 110034

I have Bookings against the following Booking I.Ds.:-

1. KPAL5036
2. VHOT0198
3. LHZA4192
4. ZBEO5178

Ref.:- Case ID .774870 OYO

All the above mentioned bookings have been done on 1st September 2016 with advance payments as required for the Property Hotel R.K. Grand Inn, 9-Paschim Enclave, NH-10, Delhi

These Bookings are for the my guests arriving for the purpose...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
J
julie68
from Mumbai, Maharashtra
Report
Copy

Non refund of money

Address:Gurgaon, Haryana, 400053
Website:oyorooms.com

Due to technical fault, oyo had booked one room for one guest instead of two guests vide booking no hymo6238 dtd 5th oct 2016. took up the issue with oyo immediately, wherein oyo assured refund for hymo6238 and booked again vide exuh0812 (one room for 2 guests 2 nights) for 7-9th oct 2016 at hotel grand ashwin executive at gonda, nashik on the same day. since we did not get the refund took up the issue with oyo wherein mr amit puniya guest...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nitin Ghodke
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking( AQRP2476 ) Hotel - OYO Premium Gandhi Chowk

Address:400092

Hope you are aware of how OYO has cheated us and i need not repeat it again, unlike calling your Call centre and repeating our empathy to every one picking up the call.

You can call us on [protected] along with [protected].

How can you expect patience after putting us in trouble
we have come so far from Mumbai to Dalhousie on basis of booking of hotel bases the confirmation from OYO
& we paid the...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pawanlakhwani
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Horrid Experience

Website:www.oyorooms.com

I recently had a stay at one of their affiliated properties in Kasol, Himachal Pradesh). I had a booking from Friday, Oct 14 to Monday Oct 17 2016.

On reaching the hotel on Friday night (Oct 14), I am told that any room is not available despite having my booking in place and payment made quite in advance. I am put up in another property of the owner in the same vicinity which is utterly dirty and tackily managed (attached are...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
animeshjaiswal94
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not done even after said time.

Address:122002
Website:www.oyorooms.com

I had booked two hotel rooms from "OYO Rooms" in Mount Abu for 9th Oct. -10th Oct. (Hotel Banjara) and had selected the option for early check-in which is from 6 am onward. I had paid Rs.836(pre-paid) for early check-in. When I reached the hotel at 9 am I was said to wait as my room was not ready, After calling oyo helpline number i had been allotted 1 room after half n hour and then the other after waiting for the next half an hour and regarding...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajinder S Rana
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not refunding my money

Address:Agra, Uttar Pradesh

Hi, I am sharing one of my worst travelling experiences with Oyo. I am a frequent traveller and was on a business trip to Agra from New delhi with one of my colleague . Due to pretty hectic work schedule during dhanteras I booked a hotel with Oyo in Agra at 8.30 Pm ( Hotel Sidharta Taj Ganj west gate Agra ) against booking number HLVO5783. Before landing to the hotel I called up the hotel to understand the route map and check about...
Helpful
3 other people found this review helpful
3 found this helpful
1 Comment
Report
Copy
A
A.K.Chanda
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unfair charging

Address:700 052

Dear sirs,
In the month of june, 2016 i booked oyo room at hotel jagdamba at rly. Rd., katra. Booking for two was from 06.10.2016 to 11.10.2016. Booking no. Was glbp2671. The charge rs.5245 was paid then and there online. Booking was for two, my wife and myself. Later on my son joined form bangalore and stayed with us in the same room. When asked about the rate for the third occupancy the hotel did not speak out a definite manner....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Abhi42Pinky
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking id vmgp6018 - hotel denied accomodation. Oyo sucks!!!

Address:Gurgaon, Haryana
Website:www.oyorooms.com

Reference to booking id vmgp6018, my parents had reached puri today early morning. The hotel "oyo homes panchakarma spa" denied having any tie up with oyo and declined to allow check in to the room which was booked. Upon struggling for almost 2 hours with oyo customer service, a different hotel was given i. E., "oyo rooms sea view ct road - hotel deepak". My parents are quite old (Above 75 years of age) and oyo made their visit so bitter...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy