OYO Rooms Complaints & Reviews

I had booked 6 rooms from[protected] to[protected] through OYO for travel to Shimla with family and friends. The hotel was nowhere close to what was promised. Me and my family had to wait on the road on[protected] from 7PM to 10PM just to get a resolution. Even after long chats and conversations and writing emails, they have deducted 20% amount before refunding my money. No hope of getting my money back. Very rude customer care, have also...

I had stayed in Oyo Rooms Hitech City in Hyderabad on 22nd & 23rd November 2016 at time of International Conference of ICAI. The OYO Rooms were also empanelled with other hotels on the website of the Institute long days ago before the Conference for the convenient of the members of the ICAI.

In this connection I am very sorry to lodge the complaint against the OYO Rooms Hitech City but being as a Professional member I hope...

HI

We have booked OYO at Perungudi, but they didn't give OYO rooms and accomodated in ORANGE.INN. Manager said, If i cancel OYO booking and he can give better offer at Orange.inn. Break fast is horrible and early morning there was no water in toilets. But we have got cheated and our New Year celebration went on pathetic. There is no wifi also. what is the use of taking service appartment. But we have to pay same amount. No...

I checked in oyo rooms on 29th december and checked out on 3rd jan. My bill for 5 day stay was ₹ 6051 in which i was promised to have heater, wifi, geyser, ac, room-service, breakfast, laundry etc.

These facilities were just mentioned on the app but not provided.
Inconvenience faced are as follows:
1.Geyser was not available, i ade a complaint and was told you'll get hot water through boiler. Later no hot water...

Hi,

I am maan bardhan kanth. I have stayed in oyo rooms from 2nd january to 7th january 2017. I had booked room in "pay at hotel" option and the address of the hotel is as follows :-
Hotel nest residency
[protected]j3-36-3, peddakapu layout, opposite srinivasam complex, tirumala bypass road, tirupati
Landmark: srinivasam complex

I had done the check-out on 8th january around 10 am. And paid...

We booked a room at raj villa, pahadganj today. We had booked for 2persons before but my sister had to stay here as we arrived very late, so we paid extra 500 and ask for an extra bed. They gave the mattress and pillow but said they cant provide cover for the blanket for the extra bed.

The blankets looks very dirty, how can we use a dirty blanket without a cover. May be the manager took it lightly because we were three young...

Hi oyo,

This is regarding my stay in your oyo room with bevvan resort, during my goa visit.

Having said that, i'd like to bring to your notice that your room was extremely disappointing, horrible and definitely not even at par with any local lodges. Hence, i found it inevitable to write in to you.

Right from the time of check-in, my experience had been the worst ever. I understand that the way...

Firstly they have charged 4k for 1k room and we have choosen balcony room but due to traffic we had reached late so the oyo room people have sold that room in higher price and gave us very normal room and then we had booked 2 rooms and we were with family so they have given one room in ground floor and one room in 2nd floor. when we called oyo room they said we cant do any thing . and then they started fighting with us . worst app to use...

While booking I provided all the information about number of people and child plus their age to customer care executive mr Shailendra and he was agreed and confirmed that we don't need to pay any amount apart of deal amount mentioned during the call however now hotel manager is asking extra amount for the child having age more then 5 yrs but it should have highlighted while booking, which is not done by executive even when we check-in hotel...

My experience was very worst in this hotel reason being i have wasted 5000/- and they have given nothing except a bed, blinking lights and one blanket.
Please i am suggesting you don’t opted oyo rooms.
There was no tissue paper, no room heater, low quality blanket, no water bottle, bulbs were fused and late night noise (Generator).
Worst worst 00...

I checked in hotel sumit paradise ooty .
059 snowdown road.plot 41A.
I checked in with family total 9 people. Issues
1.most pathetic route map provided.not arrived at station and maps destination on right when one side moutain wall and other side is valley.
2.no rooms available as booked.
After check in almost 6hrs over.
No beds provided.no towels no water
Rooms door locks not working
3.tried...

I booked room in Oyo...
made payment believing the room was ready to occupy and expecting the same quality service from previous experience...
But tis was totally poor customer service ...
The room was not safe for females, room was not ready, staff are unprofessional.
And it was at 11pm so we all wre panicked to stay because o[censored]nsafe atmosphere. So we just walked out and cancelled that room.
Wen I complained...

Being a brand name OYO Hotels, this type of service is not accepted from them. It’s really disappointing and frustrating that I have not received any refund amount.
It is regarding booking ID GFCE7894. My check-in was on 24th Dec’16, however due to some circumstances I have to cancel the booking on 21th Dec’16. I was charged full cancellation fees i.e. booking amount of Rs. 7, 894 which is really unacceptable.
As per the...

I have been asking oyo customer care to escalate my complaint for both issues of quality of service and poor customer care, but i run into a brick wall everytime.

The complaint no given after highlighting the issue in consumercomplaints forum was -urgent social media escalation #5967878. However, there too i could make no headway in getting my point across to them....

Hi Sir

I did a booking from your site and paid the entire amount in advance.

booking id ZVGL0361

when i logged in today, got to know that it has been cancelled as well but no refund etc

problem statement: i did not cancel it but ur system is showing otherwise. now i neither have booking nor room.

it may be a technical issue but please provide a resolution since i...

Booking ID : KSGQ4231

Case ID : 890896

regd mobile no : [protected]

I have made postpaid booking of OYO room at Jodhpur, Rajasthan on 15 Dec 2016. Booking amount was fully paid and check-in time was 12pm. I have asked OYO for early check-in. However, OYO officials told that we could not confirm the accommodation charges and for early check-in. Therefore, you have to ask the Hotel Manager for charges...

Hi
Our experience at your above mention property was horrible. Staff is very unfriendly and welcome drink even asking for a glass of water. Reception and the owner of the Hotel was unprofessional and no curtsy towards customers. Room do not have OyO basis kits and overall experience was too bad.

even asking for feedback form they denied the same that they do not have the form....

Dear Sir/Madam,

I had made bookings for 2 adults through Oyo rooms in Goa during 25th and 28th Dec at 3 different places. i.e. one place each on 25th, 26th and 27th stay. The price I paid per day varied between 5000 to 7500 Rs.

Due to unavoidable circumastances, I had to change my plan to stay in Goa and hence to cancel the hotel bookings. To my shock the cancelllation charges are same as reservation costs....

I was staying at room 405 Hotel Ashraya Swargdwar Puri. Amount 90000 INR was stolen from my luggage while I was not in the hotel.
A police case has been registered against the hotel and its manager Dilip Kumar Mohanty. No cooperation was shown by the hotel staff. Also one of their workers went missing from the next day onwards. Media was also called and told about the theft....

I booked goa hotel for 28 to 31 december 2016 about three months before to avoid high cost of hotels due to pick season. I booked this hotel for rs 7300 for four days. However, before 10 days of journey a oyo executive called me to diposit 8000 more for this hotel otherwise the deal would be cancelled, as I booked a hotel for pick time. I have nothing to say him feeling touted/cheate as everything have been planned from my side except extra...