OYO Rooms Complaints & Reviews

I had booked a room through OYO. I called up the hotel and informed about my delay with the check-in process. After i arrived to the hotel with two kids around 9.30pm, the hotel people said the room booking is cancelled and there are no available rooms. I was helpless and tired. I booked another hotel again through OYO. I was outraged to know that my booking was invalid after i arrived at the hotel (second one). The hotel staff informed that all rooms were full and my booking was due to some error. It was 10 in the night, i was with kids and still no room to stay. It caused me mental trauma, dragging my baggage and sleepy kids. I had the worst ever experience with OYO. I have decided not to book any accommodation via OYO ever again.

Dear Oyo rooms.
My self Ali Khan,

I have an issue with your hotel booking room policy.

You have mentioned 18 years age is minimum to book a room and stay in a room, but hotels owner doesn't allow under 21 years of age.

So please you better change your policies or you better talk to your hotel owners.

Or you better inform the required age in the ( Importance ) bracket of your application and website.

Rather than giving anyone hopes.

Oyo at Parag inn, ashiyana ...the owner kept on switching off the AC in the name of power cut plus water wasn't available in the washroom in the morning.this type of service is totally unacceptable in the name of OYO rooms while they assure you of many more facilities apart from these basic ones.
The owner also kept on changing the settings to 'sold out' as the rates for same rooms(again not furnished as shown in the pictures) were higher through Goibibo ...Before I booked the room.

I akash atwal booked oyo room for katra ( jammu ) for 18.2.17, oyo comfirm my booking and i rushed to the hotel and they refused me to give room against the booking of oyo, i was travelling from delhi to jammu acompaning my two friends, who has came all the way frm pune itself, after a long journey how can u expect such a blunt behaviour from the hotel ??? I told the oyo people regarding this but they have given me a lolypop ( Hi Mr. Akash, we are sorry to disappoint you. Your request is logged under Case ID 1191929.OYO Guestline [protected].) this is what i got frm oyo, nothing else !!! Now should i go to the court for negelegence or embrassment or should i started a negative publicity for Oyo ??

I booked oyo room nirula's inn opp pvr rivoli cannaught place for 2 nights on 21 & 22 feb 17. I had informed my check in time 2300 hrs.
1. Nobody contacted me.
2. No oyo logo to spot it.
3. Took 30 mins to find dusty logo nirula's inn.
4. No response to my phone by reception.
5. Oyo captain mr verma helpless.
6. Finally spotted the smallest plate Nirula's inn by chance.
7. Sentry sleeping.
8. Nobody in reception talble.
9. Sentry knocked one of the guest room to wake up manager.
Frustrated i left to look for better hotel.

I had booked a room in the studio stay-oyo rooms for about 4 months & deposited a security of Rs 17000.
Booking Id : SZBN0175.
I Have paid the rent on monthly basis via freecharge/ netbanking & got the confirmation mails too but now at the time of refund, they told me they are unable to trace my rent transactions. I have lodged a complaint on the customer care but no reply.

Hi All.
It's very weird things came from this cheap OYO ROOMS service.
I booked 1 room in Mussorie and wasted my 3 hrs. of precious time in searching if that room. Horrible location and no any contact no. provided. 1 no. is there which connects to IVR but neither they were picking the call nor they called me back. I had to take an
other room in emergency with high cost.
Refund my all amount along with the Harassment charge..
otherwise I will sue against OYO rooms for sure!!!

Horrible location no contact given horrible and pathetic experience!!
Refund my all amount along with the Harassment charge..
otherwise I will sue against OYO rooms for sure!!!

Don't ever think of booking ..If you want spoiler right from the beginning of your holiday.. Oyo knows the best how to be that spoiler ... on top of that they will rip away your happiness with the worst service by giving unreachable contact numbers of their oyo captains...

ref#YTLZ8615 Urgent Social Media Escalation #5976657 - YTLZ8615

We booked a stay in trinity guest house 402. Plot no dl 39, salt lake sector 2, kolkata. When we got there at 10 30pm on 1st of february, we were shown our way inside by a man (? Caretaker).in the living room the owner of the place was sleeping on the floor. He did not bother to get up despite the caretaker trying to wake him up, being drunk wouldn't have helped. The living room was extremely shabby with clothes thrown all over the place. How can we stay in such a room with 2 men sleeping on the floor? Is this the kind of safety you provide your customers? This is not what we expected of oyo rooms. We had to find another place to stay in the middle of the night. This kind of behaviour is unacceptabl

I had booked a room from oyo my confirm booking No DGFD5290 for one night in the name of my friend S Mondal. Around 1800 hrs he reached bangalore i accompanied with him to hotel silicon H earth after reaching there the receptionist told us against these number there is no booking in by hotel. Then we tried with OYO customer care [protected] after trying for 03 hrs at around 2230 hrs we connected and got the hotel mobile number. It is surprised to see that same hotel was booked. When we asked why he denied earlier. he replied in very rude manner it is the fault of OYO you contact there. Again when we contact oyo customer care replied sorry for your inconvenience.
I just wanted to asked who is responsible for 05 hrs which i spent on road side. Can a sorry finish this story, no one want to take responsibility.

This is in reference to my several mail to OYO regarding refunding of my one day money. But no response came from their side. I had paid the money to OYO on 29th Jan as a pre-payment from my bank account. After that no support given and early checkout done by the hotel at zirakpur. This actually a fraud with the consumers.

Request to Please help in resolving this issue at the earliest.

Thanks
Vinay Sharma
[protected]
vinay.[protected]@gmail, com

Requesting for full refund.VERY MUCH DISAPPOINTED WITH OYO AND THEIR PREMIUM PROPERTY.
Very worst and pathetic property. OYO claims this as premium property. Stayed here for 6 nights and paid Rs 11900. Below are the amenities mentioned by OYO website.
Rooms: There was a foul smell when we entered the room, requested for a room spray. No Luck.
Rooms:Booked for 3 beds.but only double bed room was given that too very small. After multiple requests they had arranged a mattress without cot and made us to sleep on the floor.
Rooms:There was no table nor chairs to sit in the room. Forced to sit on the bed or floor to have food.
Parking Facility: When we reached the property, asked about the parking area. We were asked to park our vehicle on the road. We parked on the road for all 5 days stay.
Mini fridge: There was no mini fridge present in the room.
Cards Accepted: They have a dummy card swiping machine that would not work.

Check-out process: At the time of checkout, They were asked us to pay Rs800 for a bedsheet that have some stains in it. We explained that is happened because we sat on the bed and had our food as there was no table or chair to sit. We were forced to pay Rs 800 for the betsheet that is not even worth for Rs100.
I gave my credit card to swipe that amount and shocked that the receptionist guy went to nearest shop to swipe with my card and asked to enter PIN.Requested to give the bill for this Rs800 and they refused to give the bill. Called OYO care, got reply that they cannot intervene. We argued and nearby shop owners gathered inside the reception area. We were helpless and cornered. VERY MUCH DISAPPOINTED WITH OYO AND THEIR PREMIUM PROPERTY.

Hi there,

Myself Aakanksha Shah.
Booking ID: CDHE4892

I booked Hotel Sitara Paradise from the Oyorooms. While booking by mistake i selected 1 guest but we were 2 me and my husband. I selected payment option Pay at hotel. So while check in to the hotel, hotel manager asked us to pay Rs.400 extra for 1 extra person. We paid. then he asked extra charge of Rs.330 for early check in. We paid 330 Rs.
We paid total.
2533 + 400 (1 extra person) = 2933.
2933 + 330 (early check in charge) = 3263.

Now while check out from the hotel, hotel handed over the bill of Rs. 2533 only. When we asked the bill of the amount what we actually paid. He simply denied. We keep asking him the bill, Now he started arguing in very bad tone.Then in last he told us, Final bill will be generated in Oyoroom when your check out time will pass(11 Am 3rd Feb, 2017) We actually checked out from the Hotel around 7PM 2nd Feb, 2017.

Now I got Payment receipt from the Oyoroom of Amount 2863. But we actually paid 3263. What about difference amount?
Can oyoroom please provide me the bill of the actual amount (Rs.3263) Which i actually paid at hotel.

Note : Hotel service was the worst. AC was not working. In TV only telugu channel was coming (I don't understand Telugu.). Water was not drained out from Washbasin(eww So dirty).

This is my first experience to book the hotel from OyoRoom and i am very disappointed.

I had booked one Oyo room for 26th December 2016 night in Mussoorie. The room was dirty and non-hygienic. There was kitchen smoke in the passage while entering the room.Tap and shower handle was broken in the bathroom. As per description on Oyo website Room heater could be made available at extra charge. When we requested the Room Heater to so-called manager (a 18-19 year boy) he replied that heater is not available. It was a cold night and with my family i can not leave there and I went out to search for another room. Before that I tried to call Oyo call center but there was no response. After couple of hours I checked-out the room. I tried calling Oyo again but there was no response. I posted a complaint with all these details and i got a call from one of the executive at 11:30 PM. I told him complete story and he assured me that he will get back with further details in the morning. There was no call back and I got a call again next day from another executive...same story again and he also did not revert. I was sending regular follow-up mails to them but they did not respond either of the mail. I requested them to return my money as room was not at all as per description and i checked out immediately because of this. But nobody responded.

I had a confirmed booking Booking from M/s OYO Rooms - LXTE3628 in Hotel Remee Resorts, Hosur from 27th night to 28th morning Jan'17. When I reached at reception at 2200 hrs of 27th Jan'17, they blatantly told that there is no rooms available and they have informed OYO about this already before. You can imagine the plight of a 50 year old man with his wide along with his 18 year old daughter and 15 year old son, in the streets at midnight !!!

I had to spend about 2 hours to search fora hotel and spend Rs.8000/- to get a room at midnight ..

Too bad... I need compensation of Rs.1 lakh for the mental struggle I had to undergo on 27th Jan'17 night ...

Regards,

Vinod Kumar A[protected]

I have booked into Oyo rooms serene nest Hyderabad, this is one of the worst experience I am having with Oyo never book again Oyo in future, not connected to captain as phn getting disconnected automatically after 30 secs.
No hot water facility they say hot water will come it never will, waited for 3 hrs before finally sleeping without bath, room service doesn't get u ur change back and add 50 bucks as delivery charges which is no where mentioned in bill as they get food from outside..I have never had such a bad experience in any hotel where guests checking in after a journey at night can freshen up bcoz water is not hold but cold in winter season.

I have booked a hotel room with oyo and I traped in this ########. At the time of booking your booking rep (Mr. Harish) confirmed for hotel Metropolitan with hotel and room pictures and after 2 hrs I received a call from a distrusting Hotel Star Plaza. Pathetic service I have ever feel. We had to check-in at 0300 HRS that is why I did not have any option. Me and my wife suffered a lot, we got all disappointment from oyo side. I will never ever think about oyo and alert the same to everyone. This is a real case of cheating and misguidance, I am also going to post it publicly on facebook and circulating on my all whatsapp business groups. If someone asks me about oyo then I will explain it significantly horrible. You guys just good for nothing.

Hi I am Saurabh Verma,

I booked a room in Udaipur from 13 August 2016 in hotel OYO Rooms Inside Surajpole. Me and my wife traveled to Udaipur from 13 to 15 August, 2016. As expected will have to be there in the hotel around 12 Pm, However we check in the hotel around 10:00 am then also the Front Office agent didn't provide us room. we wait till 12:00Pm then only he provide the room. The room was untidy, TV was not working, bathroom door was not locked properly, The staff was very rude.

Even worst when I check out from that hotel and Check in to the hotel Oyo fateh sagar lake Hotel on 14 and Check Out on 15 early morning 2016. The staff told us that your booking is not with us however, I made the booking from OYO rooms. They provide us the room which has no window, losts of smell, and very small room when we told this to the management they told us that ", They have only one or two good room to display", well this is the worst experience I have with OYO ROOM.

I never expected this from Your team

Bilkul faltu app hai or faltu aapki service hai me sabhi se anurodh karta hu pls oyo se room book na karaye pls bilkul bekar mangment service hai and kabhi oyo wallat me se paisa kat lete hai agar aapko retting dena ho to 0 dena accha hai bt aap custumar ke sath mat kijiye aisa so pls ok oyo manger 500 rs oyo wallat me se aapne kat liya hai thats not good

I am sorry i wont use or recomend oyo to anyone as i had a three days
booking but due to electricity cut no water i called for cancelation for
the third day your executive refused to do so earlier i have used oyo
since last 2 yrs in make my trip and ibibo there is such cancelation policy
i[censored] face such problems thanks ph no used for booking [protected]

Hi,
I had booked a hotel room in Chennai. It is in a hotel called Lloyd's nest. A person from Oyo called me and did a second booking for me in the same hotel, and now I have to pay for the two nights for two rooms. My telephone number is [protected]. The Oyo room site is a big cheat. They waited till the deadline for the second day is over before they told me about it.