OYO Rooms Complaints & Reviews

I placed a booking in sri srupaja pride hotel in abids, hyderabad. I told ur customer care rep that i will be entering hotel in the morning at 7 or 8 am.
-i was not told about extra expenses that i will incur.
-the room was stinking.
-ac was not functioning.
-wifi was rectified and used by me.
-complimentary breakfast was denied initially but later was provided upon request saying "i will stay for only 13 plus hours".
-oyo customer care team approached me for feedback over the phone i asked them to call me in 10 mins as i was driving. No one bothered to call me.
Oyo services is getting worse day by day no wonder it will be in a state like uber one day pls mark my words...
Thanks,
Unsatisfied customer

Harrashment by Oyo without check in hotel taken payment insulting and there after no solution and compensation given by said Oyo company. Hotel owner fraud me and Oyo favour him and insult me.
My number [protected]. Spoil my family tour and give me grave damage to my self respect and financial also trouble me also.
I want consumer court case against it.

I gave a good rating because of Dalver Oyo manager as he requested me to do so but just because Oyo does not take any responsibility of damage done by their staff to bike or car and shows I'll response, I a regular customer of Oyo is bound to complaint against Oyo.
Now onwards I will never be booking Oyo in future.

My bike costs rs 175000 KTM Rc 200 Duke
whose mirror was broken by Oyo Staff and instead of admitting that mistake he argued and I had forced to see the video footage. clearly visible that my byk rear back view mirror was broken by them, then he admitted and said galti se hua hai, even I did book for 845 rs I gave them 900 rs or 1000 rs rest amount they didn't give me as they said they don't have change at checkout I asked for it they said they didn't respond.
now when I am asking oyo to replace my rear back view mirror then after I get a response from Oyo that we are not responsible for any damage as it is done by property owner. what the heck reply is this.
it's Oyo who took the property as Oyo room now when I am asking to replace the mirror they say we can't help. what kind of behavioral is this.

The breakfast quality was yekk..

Very Sorry but I am left with this option only as I am asking for replacement of damage done to my bike by Oyo and return my amount in Oyo account.

In future I will never opt for Oyo as I used Make my trip and I will definitely paas this message every where I can.

I only want My left side mirror to be replaced by Oyo or refund me Rs 3500 of that mirror. Cross-check the Price of Ktm Duke Mirror and fulfilling my damage.

Respected every member my self susmit neogy made booking for oyo room on 11 september from kolkata to my stay at vananasi from 5th of october to 9th of october for which i have already made full advance payment. Today 7th of october i received and sms from oyo that they are refunding me rs 244 i was shocked why? Then after an hour i received an email which statest that my booking was not till 9th but till 8th of october they also charged me a pre leaving room charge?
Reality starts from here when i called them up after being getting shocked to see this email their system says that i have booking till 8th of october now let me say i have all proofs that my booking is till 9th of october i have an email copy sent to me oyo on 11th september when i have made the booking and other relavant proofs as well.
Then the oyo personal vinod said me they are resistering my complaint within 15 -20 mins someone is going to ring me. Nobody rang me for next 1 hr in the first conversation i had with oyo personal he called up the hotel personal just to cross check it that i have checked out or not but i am still at their property out here and as hotel personal was saying to oyo that i have already checked out. I am worried and tensed about this sort of scams i am all the recordings of the calls as well i made to oyo. Then i again called them up i have spoken with i different personal named rakesh he said that our team is working regarding this problem and ring me within 15 -20 mins now it's almost 30 mins. Nobody ranged me from their end.
I am in problem with my old parents don't know what is going to happen.
Please help me i have all relevant proofs.
Email confirmation from oyo
Call recordings as well
Contact-[protected]
I am at hkj international hotel
Bhelupur, near assi ghat, varanasi
Chitmari chawrah,
Booking made through oyo rooms
Please register my case and help me...
Mr. Susmit neogy

I had recenlty booked rooms at kochi using oyo rooms apps using my registed number [protected]. I mad a payment of rs1949 through online transaction. The bank approved the transaction and the money was transferred to oravel stays pvt. Ltd but on reaching the hotel i was informed the payment is pending on checking with the coustomer care i was informed the transaction was not complete and hence i need to pay the bill. I did pay by cash at hotel as i know there is no point in talking to the hotel. Meanwhile i had talked to my bank and they informed the money has been tranferrred an nothing can be done from the bank side and i need to talk to oyo. I called by oyo coustomer care multiple times and very time i got the repley that to be rest assured that your money will be refunded but no action seems to be taken for the refund on the amount i had even conveyed the transaction reference the customer care.

It was a nightmare to stay in the oyo hotel, crystal guest house in sakchi, aambagan area; booking reference was drew1527. The receptionist was non-cooperative in every nature, air-conditioning was a farce, sending air with minimal cooling effect. The biggest joke was the complimentary breakfast. One have to wait till 09-30 am to get the breakfast sacrificing his duty to the factory at 9am. Also the choice was very limited. Towels and bedsheets are not changed. Overall the satisfaction level is so poor neither shall i stay in oyohotels any further nor shall i recommend anyone. I shall rather ensure that anyone i meet in future will not get fooled by this cheating chain of hotels called oyo and by their trap of discounts. I have attached the so called menu card from the hotel. Even 1 star will be a compliment for this hotel

Date of incident: 21/9/2016
Client number:[protected]
Address: flat 201, f wing, raj leagacy tower, near hometown, vikhroli (W), mumbai
I and a colleague of mine checked-in on the 20th sep 2016 around 6:30pm. Before retiring for the day, when asked about breakfast the caretaker said he can get what we want. He gave me a choice of south indian (Idly and vada) or poha. I did not have anything in specific and he said he will arrange.
Concern #1: the next day to my surprise i see 1 idly and 1 vada served to me and my colleague.in reality a plate will have 2 idly and 1 vada. When asked why this setup. He claimed he said he will serve us 2 items and this is it. I was taken aback. Did not have time to sit and argue with him as i had a meeting to attend and went back to my room to get ready.
Concern #2: i take a shower and see that only one soap is available which was l already used by my colleague. When asked for another, he denied giving an extra.
Concern #3: at around 10:55am the guy comes and knocks the door. When i opened the door he asks me if i'm checking out. I said i've just taken a shower need at least 10-15 mins to get ready. He out rightly says, "you have to check-out in 5 mins. As my next guest is already here". I again requested for time but he insisted i had only 5 mins (3 mins already taken to finish my conversation). I had to quickly get ready, pack my stuff and come out of the room.
I have used oyo in chennai and hyderabad before and also a regular user at the cities oyo is available. Haven't been treated like this before.
This is was the worst ever experience i've ever had and would request you to kindly remove the place from the list or improve.
I hope this will be taken seriously and will be resolved soon.
I would expect a response/acknowledgement to my email id srihari. [protected]@eveniontechnologies.com

I have booked a room with free sunrise checkin at 6am promised by customer care executive paying the rent in advance but when I arrived at the Retreat hotel, Whitefields, Bangalore I have been asked to checkin at 12pm or to pay extra charges of Rs.271/- for early checkin and I spent around Rs.50/- to deal with this issue on phone calls. I have been made to wait at the hotel lobby for 1 and a half hrs. Then I promised the property owner that either OYO or I myself will pay the extra charges.
This is a terrible experience with OYO.
I demand a compensation for my bad experience and the stay charges by OYO.

I was searching for a room via OYO app for a trip. The site assured me that they will call me as the room I selected was not available at that time. The costumer care called me late late post when I was sleeping. I told the the costumer care the same and he assured me to call again the next day. Its been 3 days since then but I have not received a single call. This is not at all accepted. Either you should not make promises but i[censored] do so, make sure you fulfill it.

Hi,

This is my first and last pathetic experience with oyo rooms.I have booked one room on your website for the vacation in Pondichery.I was quite happy that i got a good deal as well as good hotel from Oyo rooms. But after getting confirmation mail from Oyo i got the hotel name and address which is "Hotel Aksharadha Hotel Address: Plot No. 65, West Car Street, Villianur, Pondicherry" which you guys do not mention on your websites might because of insecurity or do not want any direct contact in between customer and property owner, I agree on this normal business trained. But at least you should post reviews from travelers in order to make website visitors more comfortable while booking.

OK, coming to my point regarding booking cancellation; As i mentioned i made booking on[protected] for the above mentioned hotel in Pondichery for 8-Oct-2016 Check-in to 9-Oct-2016 Check out.After booking i got the mail confirmation as well as hotel name also. After getting hotel name i was curios to get hotel review on travel websites and found the reviews was very pathetic; So i planned to cancel it immediately.

But while cancellation it was not allowing me to cancel and saying this property is non-refundable; which is very bad, even if it was not mentioned any where at you website.How can you guys do any kind of business with these kind of people.Non-refundable is kind of fraud which you guys are doing with your customers.

Story never ends here, after that i call to your customer care, which was also pathetic, they put me on hold for more than 20 mins in between call and they were not aware of process to cancellation or handle these kind of issue; such a poor customer service.They said consulted with hire management and said "the booked property is non refundable and it is mentioned on website that you should think about before booking". That was very rude and unprofessional.

After a long argument they asked me to send all incidence in a mail, if it is not available on the website than they will return the amount otherwise they won't.

I never thought that it going to be very bad experience with Oyo Rooms; as was booking first time on Oyo.

For your concerns i am attaching the screen shots which i have again taken while booking as a proof that nothing is mentioned over there. It is major bug sometime it comes, sometime not.

Please rectify it and please return my amount and again its an humble request not to add these kind of hotels which have non-refundable amount policy; as it is too impractical and unprofessional.

Thanks waiting for a positive response from you guys.

Ashish Singh Vishen
[protected]

Friends, beware of OYO... Bought 2 rooms from OYO at Hotel Sunshine Grand where the oyo website shows amazing photos while at the hotel things are worse ... Really bad place to stay.. dirty washrooms, dirty bed sheets, no hygiene, AC's were not working. Zero support from the hotel. We had then really worst experience with OYO rooms ...

Our Booking ID was TPQU2496.

My booking id - wpmh8267.

I booked oyo rooms in noida for 2 persons - 2 seperate rooms on 21st sep to 24th sep through phone booking. The executive just took my bookings and sent me the confirmation. He did not say any words regarding the cancellation or early checkout conditions. Not even got my consent for any conditions.

I stayed in the hotel from 21st to 23rd sep. And unfortunately i had to leave one day early so i checked out on 23rd sep morning at 9 am. But the hotel management was not ready to allow me for early check out. I called oyo customer care and explained but they too not ready to cancel my one day booking.

I have the bill clearly saying checkin and checkout time. As per the policy i checked in on 21st sep at 10 pm and checked out on 23rd sep morning at 9 am. Legally i am supposed to pay only for two days but i was charged for 3 days.in bill it was mentioned that the room charge was for 3 days.

Now i request them to refund one day room charges which i paid because of their tele executive's mistake in explaining the terms and conditions to me. I have not agreed or signed for any of your terms and conditions.in such case i am not supposed to be at the receiving end.

Hope oyo understand this and take steps to refund my money for one day room charges.

Saravanan

I booked a hotel for 2 days in delhi for 2000 rs through oyo. Hence i had to pay 4000rs. Without my knowledge i was checked out from hotel in one day. So they deducted the advance which i had paid them. I asked the hotel manager to extend as i wanted to stay. Later when i checked out after two days i was asked to pay to hotel more than 4000rs as per the directions of oyo.in total i paid 8000rs when i had to pay just 4000rs. Oyo refunded me just 2000. Plus the customer care also didnt solve the problem.
Oyo in response to your poor service and making fool of customers, i had to write such review.
My booking id are
1. Fcrj1463
2. Mrbw8923
I request to refund me, balance of my amout asap. Also not to cause such trouble for customers in future.
Thanks.

I booked a room online through OYO rooms for triple occupancy, mom, dad and myself at Hotel JPS Residency, Delhi, check in at 9pm on 21st Aug 2016. I also made an online payment of INR 12591 and got a confirmation for the same as well. On the day of travel, I called hotel JPS to let them know that we would arrive at 9pm, which is when I was informed that they wont ALLOW me to stay there in spite of already making the payment, and told me to please speak to OYO regarding this. When I called OYO, Mr.Ankit ([protected]) said that they are sorry and booked us in another Hotel called GOLDEN PALMS PATPARGANJ far away from our Hotel and too at a much lesser rate and said he would reverse the amount as well. The real horror started, when we finally reached Golden Palms. We were denied entry there as well that too at 11pm in the night. When we asked them they said they had no tie up with OYO. I called OYO immediately and asked them what was happening. Again they said we are sorry that AGAIN they did a mistake, and please go to another hotel ! Now at 11 in the night we were stranded on the streets of Delhi with nowhere to go. OYO put their hands up and said we cannot do anything. We called the police also for help but even the police did not do anything after coming. My parents are old and were so tired because of the entire journey from Mumbai to Delhi, yet no body tried to provide us a shelter for the night, in spite of ALREADY PAYING IN ADVANCE ! Finally the Hotel manager budged and gave us a room at 2 am in the night. If that was not enough, OYO had the audacity to call me the next morning and tell me to check out from there and shift in another hotel again ! Where would I take my old parents and go? All this just because oyo did not pay the hotel 4-5 Lacs of their previous pending dues. My father suffered through such high fever through the entire trip and we had to fly him back home because of his deteriorating condition. My entire Official meeting got spoilt because of oyo. Because of OYO my poor parents had to suffer through such shame and mental torture. Please help me so that no other family goes through such torture, shame and suffering in the future. OYO will have to pay for this.

Hello sir/madam, i booking 6 rooms through oyo in nainital, hotel name-mohini inn. check in-7/10/16, check out-9/10/16. i already paid rs. 2800. bill alredy send to me. but when i call to the manager of mohini hotel, manger told me that no booking confirmation through oyo in said date. i already inform in kolkata and gurgaon office. but till now no response. it is shameless business. why they give me bill and confirmation. i think management take quick action. thank you,
Manoj das
Ph-[protected]

I booked a room in OYO Mohali (Near North country mall) by going through the hotel pictures on app.when I went inside the hotel, the manager showed me the room which was like a store room (way dirty) . I said I need the same room which I booked he said uske 2500 lagege which is cheating . Manager was drunk and he said mujjse baat na kro oyo call kro...I called oyo people and they called the manager and manager said I m busy don't talk to me. I was standing outside the hotel and it was already 10 pm in the night .
Oyo people booked other room...I had to search for that room and didn't even got much discount .
I felt cheated and harassed .I am feeling so depressed that I m feeling really in a shock the way hotel guys treated . I am feeling so bad as nobody talks to me like that. I would like to file a cheating and harassment case or I need compenation

Regards
Varun Jaswal
[protected]
[protected]

My booking was done under ID xfzr4025 and at the time of check in the hotel did not verify whether I had booked from oyo even though an oyo device with my details was there. I assumed that it was done until I checked and found out that nothing was done and I was entered as a normal Guest. While booking I had informed that I would be checking in early and was ready to pay the charge of 30% or Rs 500 whichever was greater. When I informed this to the hotel manager I was told that I would be required to pay a full days tarrif. When I contacted [protected] I was on call with the executive for around 20mins after which I was informed that a senior would speak to me. I was then put on hold for going on 20 additional mins as I typing this message waiting for a senior to come on line. It's the WORST KIND OF SERVICE I have ever experienced. PATHETIC. Last booking through OYO ever. You can count on it.

Hi,

Apparently before relocating to a new place and that too 'Gurgaon' where safety is a bit concern I choose 'OYO' just because it will be haslefree and genuine.

But it turned out to be disastrous. I cant write a huge mail now as neither I had a proper sleep yesterday nor I have peace now as owner is time and again threatening me to vacate the house.

Find the experience below:

First enquiry on 24th August as soon as I got to know that I am shifting to Gurgaon.
Several times I had requested for visits on 5th but was not allotted.
First visit after a several calls was allotted on 7th and on the same day I made the payment and booked. (One month advance of 9000 for double sharing and on prorate basis 7200 for the month September rent which was in total 16200 amount was paid of which 2000 was given as cash and 14200 via payment link.
For this entire process I had to talk in total with 3 executives which was very confusing.
No proper landmark was provided neither was I guided to the property because of which it took me hours to reach the location.
Apart from the amount paid I am asked to pay additional 3000 for other amenities at home. In which washing machine, functional kitchen, AC, geyser, maintenance was charged of which neither I see functional kitchen where I can cook something nor washing machine. The geyser was fitted 2 days back but it doesn't work and I am paying additional amount for geyser and AC too.
One of the OYO employee also asks me for brokerage of 4500 which I strictly denied post which he agreed and stopped asking.
I was promised to alot a place on 7th then I was denied because of which I was standing on road for 2 hours on waiting for your OYO executives call. Then after several attempts made by me the executive says I can move on 9th. Then I booked hotel for two days and extended my stay till 9th. But I was charged for those days by OYO.
Now after going through all these the owner says OYO people haven't paid money to him so he is threatening to vacate my room since yesterday.
When complained to OYO executive again after several attempts they say avoid the owner for one day and go home late which is ridiculous. I have been wandering whole night yesterday just to avoid this situation and have been told that issue will be sorted. But morning its the same story.
The owner said he will throw my luggage off. Is this the treatment I get because of you people and your mistakes?

I demand for my money back and I dont want to stay even a single night there.

Well for your information I work for Economist magazine and have also tagged other friends from different media houses. It would take just a sigh to escalate this.

I need immediate probe in this issue else I would be going to consumer forum and would also be taking legal action against you people for keeping my stay and security in threat.

I have been calling million times to OYO people since morning no one is picking up my call and owner has called me more than 10 times since morning and is asking me to vacate or else he will throw my luggage off. I don't want to stay there for even a single day.

If you dont take an action immediately I would be forced to go to social media.

Please someone call me at [protected].

Regards,
Raghuvir

After using oyo for about more than 20times... My mind has changed now by their behaviours...

Yes they are cheating...

I requested them to modify my two days booking to one day after checkin on the first day but they forced me to pay two days charges instead one day... And more to that they are asking me feedback against the one day charges... So it's look like that its possible for them to do the modification but they don't do and ask us to pay higher.

Proofs added in the attachment... I got mail for two days charges but in app it show as if i stayed for single day with single day payment... But actually had to spy two days charges for which they send mail as if invoice, will check wheather this is legal or not...

I did a booking for my aunt (62 yrs) and uncle (58 yrs) through oyo, checked on oyo site and found the option of hotel miramar, so i did a booking for them from 27th august to 31 st august and i did full online payment of 6496.
Payment status ₹ 7996
1500 discount
6496 paid
My aunt and uncle reached at 2 am on 28 th morning, they gave them a room as they entered they found paints were hanging from ceiling, basin was filled with water. They waited for next morning and asked change of room, they shifted them to another room and they just thought to take some rest they were welcomed by all cockroaches coming out from the sides of the bed, roaming the entire floor, inside the cabinet after informing them they sprayed hit around the room. My uncle and aunt left the hotel on 29 th. This was the experience they had with oyo and with hotel miramar