OYO Rooms Complaints & Reviews

Reference to booking id vmgp6018, my parents had reached puri today early morning. The hotel "oyo homes panchakarma spa" denied having any tie up with oyo and declined to allow check in to the room which was booked. Upon struggling for almost 2 hours with oyo customer service, a different hotel was given i. E., "oyo rooms sea view ct road - hotel deepak". My parents are quite old (Above 75 years of age) and oyo made their visit so bitter that they are now scared to move out alone. There was no arrangements made by oyo for shifting from panchakarma to hotel deepak and the old folks had to do it themselves. You guys are highly unprofessional and just want to make easy money by fooling around people.

Will sue you guys if appropriate compensation is not provided for this terrible inconvenience.

Note: i want this compliant to reach mr. Ritesh agarwal so that he is also aware of these unethical practices that is going around in his company.

We had booked 3 rooms through OYO in Bangalore. (Booking Id : BXDF8713) This was for few guests to attend our housewarming function. The guests arrived at the room. Two things : 1. The room was completely cramped and the bathrooms were so small that it was difficult for a person to even stand inside. But the photos of the room in oyo site was completely different. 2. There was absolutely no privacy for the rooms. There was safety issues also. 3. One of the room's flush was not working in the bathroom. Our guests were unhappy with the rooms and they booked a different hotel by themselves. When we got back to OYO customer care the next day, they said they cannot refund any money as we were supposed to call the OYO then itself which is very unfair. We had raised a complaint within 24 hrs itself which according to them was not enough. How can we expect our guests to raise a complaint when they completely does not know how we have booked these rooms. Our guests did not want to trouble us and they had booked their own rooms after finding that the rooms booked by us were not good. We are looking for refund in this case.

I did the booking in july for darjeeling through oyo. They asked me to pay 14k to confirm the booking, i paid it immediately. But till i pay the money i received so many messages that make the payment to confirm the booking.
I cancelled the same booking on 5th oct.'16. Oyo guys committed me it will be refunded in 7 days. Oyo service is so cheap that money is not yet refunded. Its almost 20 days. When i call to their csc or the escalation department they just keep call on hold & don't bother to speak to customers. When i spoke to mr. Singh from escalation dept. He committed me that refund will be done in 2 days but the poor guy did not do so.
They are so prompt to take the money but when it comes to refund they don't even speak to customer.
In the morning i called them for the same they said our escalation dept. Will give you call back ; its 5 in the evening still i din't receive any call from their side.
Oyo is super cheap. I would suggest just don't prefer to book through oyo cause they just want money and don't want to give service.

Hello team,

I am sharing the details as requested & looking forward for you kind consideration for future, that no such excuse will be accepted from your end if the problem is reported.

However as in compensation i would request a complimentary email for your kind goodness that oyo has agreed to the inconvenience caused to the customer.

Hi, this is Priyanka, I booked a room for 15-16 Oct 2016 for my official trip to New Delhi.
I booked 2 hotels, one was Saraswati Marg Karol Bagh anf second was Hotel White House ( I did 2 hotela for avoiding any chaos which oyo staf[censored]sually create, i did for my safe side).
First of all, i visited Saraswati Marg at 11 AM, they cancelled my booking because I was with male. Seriously? Is this the way you people welcome tourists? I mean if you people have any issue with unmarried colleague coming together and staying in a single room then you people should mention those things in your terms and conditions atleast i would have coordinated with my HR prior coming to this place.
When this got over, i went to second hotel ( thankgod i booked two), hotel was good and staff was also. But room was horrible, no network at all.
Things were fine, then at 9PM manager called us and said your booking has been cancelled by oyo team because they weren't able to contact you. He asked us to coordinate with them once.
I did and some Lalit was there and he said booking is cancelled because i wasn't reachable. I mean wtf, your room don't have network, you people don't coordinate first with customers and cancel booking aa per your requirements and moreover when i came at room prior my check in and provided all amount then why didn't you coordinate with hotel manager first and at 9PM you people woke up and checked that I hadn't paid amount and cancelled booking.

And he asked me to pay 1700 for single room in case of rebooking. I cancelled it and asked manager to provide me room there it at same amount which i had paid already. He agreed and finally i slept peacefully.

PATHETIC EXPERIENCE, WON'T GO FOR YOU PEOPLE EVER.

Thanks!!

Denied my reservation, because i guess they sold my 2137 inr room for more money. front desk staff was awful - didn't care i was exhausted and sent me away. i reached the front desk at 2:15 pm and they asked me to wait for 15 minutes and said that some maintenance work is going on. after several followups, somewhere around 3:00 pm, they said me over the phone when i was waiting outside in my car that there is a police raid and they cannot offer me room now.

I placed a booking in sri srupaja pride hotel in abids, hyderabad. I told ur customer care rep that i will be entering hotel in the morning at 7 or 8 am.
-i was not told about extra expenses that i will incur.
-the room was stinking.
-ac was not functioning.
-wifi was rectified and used by me.
-complimentary breakfast was denied initially but later was provided upon request saying "i will stay for only 13 plus hours".
-oyo customer care team approached me for feedback over the phone i asked them to call me in 10 mins as i was driving. No one bothered to call me.
Oyo services is getting worse day by day no wonder it will be in a state like uber one day pls mark my words...
Thanks,
Unsatisfied customer

Harrashment by Oyo without check in hotel taken payment insulting and there after no solution and compensation given by said Oyo company. Hotel owner fraud me and Oyo favour him and insult me.
My number [protected]. Spoil my family tour and give me grave damage to my self respect and financial also trouble me also.
I want consumer court case against it.

I gave a good rating because of Dalver Oyo manager as he requested me to do so but just because Oyo does not take any responsibility of damage done by their staff to bike or car and shows I'll response, I a regular customer of Oyo is bound to complaint against Oyo.
Now onwards I will never be booking Oyo in future.

My bike costs rs 175000 KTM Rc 200 Duke
whose mirror was broken by Oyo Staff and instead of admitting that mistake he argued and I had forced to see the video footage. clearly visible that my byk rear back view mirror was broken by them, then he admitted and said galti se hua hai, even I did book for 845 rs I gave them 900 rs or 1000 rs rest amount they didn't give me as they said they don't have change at checkout I asked for it they said they didn't respond.
now when I am asking oyo to replace my rear back view mirror then after I get a response from Oyo that we are not responsible for any damage as it is done by property owner. what the heck reply is this.
it's Oyo who took the property as Oyo room now when I am asking to replace the mirror they say we can't help. what kind of behavioral is this.

The breakfast quality was yekk..

Very Sorry but I am left with this option only as I am asking for replacement of damage done to my bike by Oyo and return my amount in Oyo account.

In future I will never opt for Oyo as I used Make my trip and I will definitely paas this message every where I can.

I only want My left side mirror to be replaced by Oyo or refund me Rs 3500 of that mirror. Cross-check the Price of Ktm Duke Mirror and fulfilling my damage.

Respected every member my self susmit neogy made booking for oyo room on 11 september from kolkata to my stay at vananasi from 5th of october to 9th of october for which i have already made full advance payment. Today 7th of october i received and sms from oyo that they are refunding me rs 244 i was shocked why? Then after an hour i received an email which statest that my booking was not till 9th but till 8th of october they also charged me a pre leaving room charge?
Reality starts from here when i called them up after being getting shocked to see this email their system says that i have booking till 8th of october now let me say i have all proofs that my booking is till 9th of october i have an email copy sent to me oyo on 11th september when i have made the booking and other relavant proofs as well.
Then the oyo personal vinod said me they are resistering my complaint within 15 -20 mins someone is going to ring me. Nobody rang me for next 1 hr in the first conversation i had with oyo personal he called up the hotel personal just to cross check it that i have checked out or not but i am still at their property out here and as hotel personal was saying to oyo that i have already checked out. I am worried and tensed about this sort of scams i am all the recordings of the calls as well i made to oyo. Then i again called them up i have spoken with i different personal named rakesh he said that our team is working regarding this problem and ring me within 15 -20 mins now it's almost 30 mins. Nobody ranged me from their end.
I am in problem with my old parents don't know what is going to happen.
Please help me i have all relevant proofs.
Email confirmation from oyo
Call recordings as well
Contact-[protected]
I am at hkj international hotel
Bhelupur, near assi ghat, varanasi
Chitmari chawrah,
Booking made through oyo rooms
Please register my case and help me...
Mr. Susmit neogy

I had recenlty booked rooms at kochi using oyo rooms apps using my registed number [protected]. I mad a payment of rs1949 through online transaction. The bank approved the transaction and the money was transferred to oravel stays pvt. Ltd but on reaching the hotel i was informed the payment is pending on checking with the coustomer care i was informed the transaction was not complete and hence i need to pay the bill. I did pay by cash at hotel as i know there is no point in talking to the hotel. Meanwhile i had talked to my bank and they informed the money has been tranferrred an nothing can be done from the bank side and i need to talk to oyo. I called by oyo coustomer care multiple times and very time i got the repley that to be rest assured that your money will be refunded but no action seems to be taken for the refund on the amount i had even conveyed the transaction reference the customer care.

It was a nightmare to stay in the oyo hotel, crystal guest house in sakchi, aambagan area; booking reference was drew1527. The receptionist was non-cooperative in every nature, air-conditioning was a farce, sending air with minimal cooling effect. The biggest joke was the complimentary breakfast. One have to wait till 09-30 am to get the breakfast sacrificing his duty to the factory at 9am. Also the choice was very limited. Towels and bedsheets are not changed. Overall the satisfaction level is so poor neither shall i stay in oyohotels any further nor shall i recommend anyone. I shall rather ensure that anyone i meet in future will not get fooled by this cheating chain of hotels called oyo and by their trap of discounts. I have attached the so called menu card from the hotel. Even 1 star will be a compliment for this hotel

Date of incident: 21/9/2016
Client number:[protected]
Address: flat 201, f wing, raj leagacy tower, near hometown, vikhroli (W), mumbai
I and a colleague of mine checked-in on the 20th sep 2016 around 6:30pm. Before retiring for the day, when asked about breakfast the caretaker said he can get what we want. He gave me a choice of south indian (Idly and vada) or poha. I did not have anything in specific and he said he will arrange.
Concern #1: the next day to my surprise i see 1 idly and 1 vada served to me and my colleague.in reality a plate will have 2 idly and 1 vada. When asked why this setup. He claimed he said he will serve us 2 items and this is it. I was taken aback. Did not have time to sit and argue with him as i had a meeting to attend and went back to my room to get ready.
Concern #2: i take a shower and see that only one soap is available which was l already used by my colleague. When asked for another, he denied giving an extra.
Concern #3: at around 10:55am the guy comes and knocks the door. When i opened the door he asks me if i'm checking out. I said i've just taken a shower need at least 10-15 mins to get ready. He out rightly says, "you have to check-out in 5 mins. As my next guest is already here". I again requested for time but he insisted i had only 5 mins (3 mins already taken to finish my conversation). I had to quickly get ready, pack my stuff and come out of the room.
I have used oyo in chennai and hyderabad before and also a regular user at the cities oyo is available. Haven't been treated like this before.
This is was the worst ever experience i've ever had and would request you to kindly remove the place from the list or improve.
I hope this will be taken seriously and will be resolved soon.
I would expect a response/acknowledgement to my email id srihari. [protected]@eveniontechnologies.com

I have booked a room with free sunrise checkin at 6am promised by customer care executive paying the rent in advance but when I arrived at the Retreat hotel, Whitefields, Bangalore I have been asked to checkin at 12pm or to pay extra charges of Rs.271/- for early checkin and I spent around Rs.50/- to deal with this issue on phone calls. I have been made to wait at the hotel lobby for 1 and a half hrs. Then I promised the property owner that either OYO or I myself will pay the extra charges.
This is a terrible experience with OYO.
I demand a compensation for my bad experience and the stay charges by OYO.

I was searching for a room via OYO app for a trip. The site assured me that they will call me as the room I selected was not available at that time. The costumer care called me late late post when I was sleeping. I told the the costumer care the same and he assured me to call again the next day. Its been 3 days since then but I have not received a single call. This is not at all accepted. Either you should not make promises but i[censored] do so, make sure you fulfill it.

Hi,

This is my first and last pathetic experience with oyo rooms.I have booked one room on your website for the vacation in Pondichery.I was quite happy that i got a good deal as well as good hotel from Oyo rooms. But after getting confirmation mail from Oyo i got the hotel name and address which is "Hotel Aksharadha Hotel Address: Plot No. 65, West Car Street, Villianur, Pondicherry" which you guys do not mention on your websites might because of insecurity or do not want any direct contact in between customer and property owner, I agree on this normal business trained. But at least you should post reviews from travelers in order to make website visitors more comfortable while booking.

OK, coming to my point regarding booking cancellation; As i mentioned i made booking on[protected] for the above mentioned hotel in Pondichery for 8-Oct-2016 Check-in to 9-Oct-2016 Check out.After booking i got the mail confirmation as well as hotel name also. After getting hotel name i was curios to get hotel review on travel websites and found the reviews was very pathetic; So i planned to cancel it immediately.

But while cancellation it was not allowing me to cancel and saying this property is non-refundable; which is very bad, even if it was not mentioned any where at you website.How can you guys do any kind of business with these kind of people.Non-refundable is kind of fraud which you guys are doing with your customers.

Story never ends here, after that i call to your customer care, which was also pathetic, they put me on hold for more than 20 mins in between call and they were not aware of process to cancellation or handle these kind of issue; such a poor customer service.They said consulted with hire management and said "the booked property is non refundable and it is mentioned on website that you should think about before booking". That was very rude and unprofessional.

After a long argument they asked me to send all incidence in a mail, if it is not available on the website than they will return the amount otherwise they won't.

I never thought that it going to be very bad experience with Oyo Rooms; as was booking first time on Oyo.

For your concerns i am attaching the screen shots which i have again taken while booking as a proof that nothing is mentioned over there. It is major bug sometime it comes, sometime not.

Please rectify it and please return my amount and again its an humble request not to add these kind of hotels which have non-refundable amount policy; as it is too impractical and unprofessional.

Thanks waiting for a positive response from you guys.

Ashish Singh Vishen
[protected]

Friends, beware of OYO... Bought 2 rooms from OYO at Hotel Sunshine Grand where the oyo website shows amazing photos while at the hotel things are worse ... Really bad place to stay.. dirty washrooms, dirty bed sheets, no hygiene, AC's were not working. Zero support from the hotel. We had then really worst experience with OYO rooms ...

Our Booking ID was TPQU2496.

My booking id - wpmh8267.

I booked oyo rooms in noida for 2 persons - 2 seperate rooms on 21st sep to 24th sep through phone booking. The executive just took my bookings and sent me the confirmation. He did not say any words regarding the cancellation or early checkout conditions. Not even got my consent for any conditions.

I stayed in the hotel from 21st to 23rd sep. And unfortunately i had to leave one day early so i checked out on 23rd sep morning at 9 am. But the hotel management was not ready to allow me for early check out. I called oyo customer care and explained but they too not ready to cancel my one day booking.

I have the bill clearly saying checkin and checkout time. As per the policy i checked in on 21st sep at 10 pm and checked out on 23rd sep morning at 9 am. Legally i am supposed to pay only for two days but i was charged for 3 days.in bill it was mentioned that the room charge was for 3 days.

Now i request them to refund one day room charges which i paid because of their tele executive's mistake in explaining the terms and conditions to me. I have not agreed or signed for any of your terms and conditions.in such case i am not supposed to be at the receiving end.

Hope oyo understand this and take steps to refund my money for one day room charges.

Saravanan

I booked a hotel for 2 days in delhi for 2000 rs through oyo. Hence i had to pay 4000rs. Without my knowledge i was checked out from hotel in one day. So they deducted the advance which i had paid them. I asked the hotel manager to extend as i wanted to stay. Later when i checked out after two days i was asked to pay to hotel more than 4000rs as per the directions of oyo.in total i paid 8000rs when i had to pay just 4000rs. Oyo refunded me just 2000. Plus the customer care also didnt solve the problem.
Oyo in response to your poor service and making fool of customers, i had to write such review.
My booking id are
1. Fcrj1463
2. Mrbw8923
I request to refund me, balance of my amout asap. Also not to cause such trouble for customers in future.
Thanks.

I booked a room online through OYO rooms for triple occupancy, mom, dad and myself at Hotel JPS Residency, Delhi, check in at 9pm on 21st Aug 2016. I also made an online payment of INR 12591 and got a confirmation for the same as well. On the day of travel, I called hotel JPS to let them know that we would arrive at 9pm, which is when I was informed that they wont ALLOW me to stay there in spite of already making the payment, and told me to please speak to OYO regarding this. When I called OYO, Mr.Ankit ([protected]) said that they are sorry and booked us in another Hotel called GOLDEN PALMS PATPARGANJ far away from our Hotel and too at a much lesser rate and said he would reverse the amount as well. The real horror started, when we finally reached Golden Palms. We were denied entry there as well that too at 11pm in the night. When we asked them they said they had no tie up with OYO. I called OYO immediately and asked them what was happening. Again they said we are sorry that AGAIN they did a mistake, and please go to another hotel ! Now at 11 in the night we were stranded on the streets of Delhi with nowhere to go. OYO put their hands up and said we cannot do anything. We called the police also for help but even the police did not do anything after coming. My parents are old and were so tired because of the entire journey from Mumbai to Delhi, yet no body tried to provide us a shelter for the night, in spite of ALREADY PAYING IN ADVANCE ! Finally the Hotel manager budged and gave us a room at 2 am in the night. If that was not enough, OYO had the audacity to call me the next morning and tell me to check out from there and shift in another hotel again ! Where would I take my old parents and go? All this just because oyo did not pay the hotel 4-5 Lacs of their previous pending dues. My father suffered through such high fever through the entire trip and we had to fly him back home because of his deteriorating condition. My entire Official meeting got spoilt because of oyo. Because of OYO my poor parents had to suffer through such shame and mental torture. Please help me so that no other family goes through such torture, shame and suffering in the future. OYO will have to pay for this.