OYO Rooms Complaints & Reviews

We had booked 3 rooms through OYO in Bangalore. (Booking Id : BXDF8713) This was for few guests to attend our housewarming function. The guests arrived at the room. Two things : 1. The room was completely cramped and the bathrooms were so small that it was difficult for a person to even stand inside. But the photos of the room in oyo site was completely different. 2. There was absolutely no privacy for the rooms. There was safety issues also....

I did the booking in july for darjeeling through oyo. They asked me to pay 14k to confirm the booking, i paid it immediately. But till i pay the money i received so many messages that make the payment to confirm the booking.
I cancelled the same booking on 5th oct.'16. Oyo guys committed me it will be refunded in 7 days. Oyo service is so cheap that money is not yet refunded. Its almost 20 days. When i call to their csc or the escalation...

Hello team,

I am sharing the details as requested & looking forward for you kind consideration for future, that no such excuse will be accepted from your end if the problem is reported.

However as in compensation i would request a complimentary email for your kind goodness that oyo has agreed to the inconvenience caused to the customer....

Hi, this is Priyanka, I booked a room for 15-16 Oct 2016 for my official trip to New Delhi.
I booked 2 hotels, one was Saraswati Marg Karol Bagh anf second was Hotel White House ( I did 2 hotela for avoiding any chaos which oyo staf[censored]sually create, i did for my safe side).
First of all, i visited Saraswati Marg at 11 AM, they cancelled my booking because I was with male. Seriously? Is this the way you people welcome tourists?...

Denied my reservation, because i guess they sold my 2137 inr room for more money. front desk staff was awful - didn't care i was exhausted and sent me away. i reached the front desk at 2:15 pm and they asked me to wait for 15 minutes and said that some maintenance work is going on. after several followups, somewhere around 3:00 pm, they said me over the phone when i was waiting outside in my car that there is a police raid and they cannot...

I placed a booking in sri srupaja pride hotel in abids, hyderabad. I told ur customer care rep that i will be entering hotel in the morning at 7 or 8 am.
-i was not told about extra expenses that i will incur.
-the room was stinking.
-ac was not functioning.
-wifi was rectified and used by me.
-complimentary breakfast was denied initially but later was provided upon request saying "i will stay for only...

Harrashment by Oyo without check in hotel taken payment insulting and there after no solution and compensation given by said Oyo company. Hotel owner fraud me and Oyo favour him and insult me.
My number [protected]. Spoil my family tour and give me grave damage to my self respect and financial also trouble me also.
I want consumer court case against it....

I gave a good rating because of Dalver Oyo manager as he requested me to do so but just because Oyo does not take any responsibility of damage done by their staff to bike or car and shows I'll response, I a regular customer of Oyo is bound to complaint against Oyo.
Now onwards I will never be booking Oyo in future.

My bike costs rs 175000 KTM Rc 200 Duke
whose mirror was broken by Oyo Staff and instead of...

Respected every member my self susmit neogy made booking for oyo room on 11 september from kolkata to my stay at vananasi from 5th of october to 9th of october for which i have already made full advance payment. Today 7th of october i received and sms from oyo that they are refunding me rs 244 i was shocked why? Then after an hour i received an email which statest that my booking was not till 9th but till 8th of october they also charged...

I had recenlty booked rooms at kochi using oyo rooms apps using my registed number [protected]. I mad a payment of rs1949 through online transaction. The bank approved the transaction and the money was transferred to oravel stays pvt. Ltd but on reaching the hotel i was informed the payment is pending on checking with the coustomer care i was informed the transaction was not complete and hence i need to pay the bill. I did pay by cash at hotel...

It was a nightmare to stay in the oyo hotel, crystal guest house in sakchi, aambagan area; booking reference was drew1527. The receptionist was non-cooperative in every nature, air-conditioning was a farce, sending air with minimal cooling effect. The biggest joke was the complimentary breakfast. One have to wait till 09-30 am to get the breakfast sacrificing his duty to the factory at 9am. Also the choice was very limited. Towels and bedsheets...

Date of incident: 21/9/2016
Client number:[protected]
Address: flat 201, f wing, raj leagacy tower, near hometown, vikhroli (W), mumbai
I and a colleague of mine checked-in on the 20th sep 2016 around 6:30pm. Before retiring for the day, when asked about breakfast the caretaker said he can get what we want. He gave me a choice of south indian (Idly and vada) or poha. I did not have anything in specific and he said he...

I have booked a room with free sunrise checkin at 6am promised by customer care executive paying the rent in advance but when I arrived at the Retreat hotel, Whitefields, Bangalore I have been asked to checkin at 12pm or to pay extra charges of Rs.271/- for early checkin and I spent around Rs.50/- to deal with this issue on phone calls. I have been made to wait at the hotel lobby for 1 and a half hrs. Then I promised the property owner that...

I was searching for a room via OYO app for a trip. The site assured me that they will call me as the room I selected was not available at that time. The costumer care called me late late post when I was sleeping. I told the the costumer care the same and he assured me to call again the next day. Its been 3 days since then but I have not received a single call. This is not at all accepted. Either you should not make promises but i[censored] do so,...

Hi,

This is my first and last pathetic experience with oyo rooms.I have booked one room on your website for the vacation in Pondichery.I was quite happy that i got a good deal as well as good hotel from Oyo rooms. But after getting confirmation mail from Oyo i got the hotel name and address which is "Hotel Aksharadha Hotel Address: Plot No. 65, West Car Street, Villianur, Pondicherry" which you guys do not mention on your...

Friends, beware of OYO... Bought 2 rooms from OYO at Hotel Sunshine Grand where the oyo website shows amazing photos while at the hotel things are worse ... Really bad place to stay.. dirty washrooms, dirty bed sheets, no hygiene, AC's were not working. Zero support from the hotel. We had then really worst experience with OYO rooms ...

Our Booking ID was TPQU2496....

My booking id - wpmh8267.

I booked oyo rooms in noida for 2 persons - 2 seperate rooms on 21st sep to 24th sep through phone booking. The executive just took my bookings and sent me the confirmation. He did not say any words regarding the cancellation or early checkout conditions. Not even got my consent for any conditions.

I stayed in the hotel from 21st to 23rd sep. And unfortunately i had to leave one day...

I booked a hotel for 2 days in delhi for 2000 rs through oyo. Hence i had to pay 4000rs. Without my knowledge i was checked out from hotel in one day. So they deducted the advance which i had paid them. I asked the hotel manager to extend as i wanted to stay. Later when i checked out after two days i was asked to pay to hotel more than 4000rs as per the directions of oyo.in total i paid 8000rs when i had to pay just 4000rs. Oyo refunded me...

I booked a room online through OYO rooms for triple occupancy, mom, dad and myself at Hotel JPS Residency, Delhi, check in at 9pm on 21st Aug 2016. I also made an online payment of INR 12591 and got a confirmation for the same as well. On the day of travel, I called hotel JPS to let them know that we would arrive at 9pm, which is when I was informed that they wont ALLOW me to stay there in spite of already making the payment, and told me...

Hello sir/madam, i booking 6 rooms through oyo in nainital, hotel name-mohini inn. check in-7/10/16, check out-9/10/16. i already paid rs. 2800. bill alredy send to me. but when i call to the manager of mohini hotel, manger told me that no booking confirmation through oyo in said date. i already inform in kolkata and gurgaon office. but till now no response. it is shameless business. why they give me bill and confirmation. i think management...