OYO Rooms Complaints & Reviews

Hi Ritesh

I am writing this email with heart full of disappointment and regret for using OYO, i had the worst experience which i have never faced with any Ecommerce as a consumer. Your team has harassed me, made me wait, request, plead, argue for my money but yet left with disappointment and no resolution.

Firstly i am i very loyal guest to OYO since 1 and a half year,

i had booked a room in (OYO rooms 069 Kasturinagar) booking ID (BPZX7932) on (23rd Nov) The terms of the hotel said that local ID is not valid.
i had booked a room for 2 where my wife who came to bangalore from bihar stayed with me, thinking that she has a Out station ID i went ahead for the check-in,
The person at the property even before checking the ID or explaining the terms to me he went ahead in booking the stay and processed the payment from my Debit card.
Later he told me that I cannot stay as i have a local ID, i agreed for it and said i would vacate it immediately. But he said that he would not refund my money but OYO would.

I Tried to call you guys and for 30 mins and then got connected, later i had to explain the whole thing which to sever people which took 1 and a half an hour. and later my wife lost patience and chose to leave from there, at late in the night i had to struggle to find a room nearby and later found one, which was 2 times expensive, Having that the only option i had to choose it. having a trust on OYO customer service i was hoping that my money would be refunded .

Next morning i raised a complaint regarding the same on Social Media and i am sorry to say that you have a bunch of liar in your CS team, i asked them to raise the issue to a manager but every time i spoke to a guy it was an executive who lied to me stating that he was a manager, All of them gave me the same resolution which did not make any difference from the executive an the Manager

The only thing they said was i did not have a outstation ID hence this has happened,

But i have not got any answer when i asked that when i left that place because i did not have a valid ID, why did you charge me,
Why did i pay for not using the service,

I Would like to bring this to your notice that it was my hard earned money and i dont think so OYO should charge me for not using your service, it simply like stealing my money.

Hoping to receive a resolution from you as a last resort.

Thanks in advance.

My Number
[protected]
[protected]

I had occasion to stay at an OYO property at Dehradun and it was one of the most horrible experiences ever. There were issues ranging from cleanliness to no water to poor service. On complaining repeatedly to customer care, there have only been polite platitudes and no action. On telling the customer care team leader that i was not satisfied with the response, and asking him to connect me to some senior, I was told I could not speak with anyone else!! I would request for contact details of the CEO now so as to apprise him what a slip shod team he has working for him, and a full refund for the stay.

booking ID : OFWM 9184
date of stay : 25-27 Oct 2016
place : Dehradun

Hi i am naveen mothukupalli[protected] VC YG9213 from Hyderabad i just booked online booking with Hotel Richa Palace yesterday after getting confirmation from oyo site that i will get all facilities including (breakfast, wi-fi, room without AC ) but after reaching at hotel the owner refused to give the services which is fell as cheated as oyo is promoting some thing like this to the customer on false basis .

I had booked a room through oyo website in hotel star, neemrana, rajasthan against booking id # dzfl0413/wqgy2803/nzab8079 with the name of dinesh tiwari. Bymistake i had booked the room in incorrect date from 18 to 19 nov instead of 19th to 20th nov, i had requested your team to modify the date but they said its not possible and it was again charged to me, it was first time when i book the room through oyo and its really bad experience with oyo rooms. I am also working in hotel and i know very well about rules and procedure of hotels and there are so many option where hotels can changed the date without charging to guest. This is really not acceptable at all.

Regards
Dinesh tiwari
+91 [protected] / [protected]

To,
Mr. Manish kumar,
Guest support team,
Oyo.
Dear manish ji,
I am point-wise replying to your email so that oyo as a company should know exactly what happened with me & more importantly should know how much harrassment was caused to me by your goodself in name of discussing the issue.
1) against the booking id: sbjv9186, as you mentioned that you coordinated with the property manager mr. Virender who mentioned to you that i checked-in late in the night i. E. Around 9:30-9:45p. M. And thereafter checked-out early in the morning i. E.5:45-6a. M.
2) as you mentioned that during my stay, there was no intimation passed to any available property's authority regarding the issue of 'geyser' or 'water issue in the washroom' so that the same would have been resolved by taking the required actions.
To which i would like to clarify to you that when i did my check-in at night at shaurya hotel shillong. I did check the amenities in the room as per the amenities shown to me while booking the room via oyo app. The "geyser" was there in the bathroom & so were other amenities. When i woke up early at 4-4:30a. M. It was very cold as you may know it is a hill station & the freezing water through the tap is almost untouchable. I opened the left side tap then later right side tap for sometime hoping for some hot water but to my despair it was too cold for a person having fever (That is me) i was searching for the switch in the bathroom where i could find only one switch that could be used for attaching an electric appliance-hair-dryer, trimmer, charger, etc, then i tried switching on & off all the possible switches in the room to see if any one of them connects to the geyser. Then i came out of the room & checked in the corridor if there is any switch outside the room which connects with the geyser but there was none (Proof-you can check the cctv footage of the hotel when i opened the room to check for switches)
I then called up 9 number connecting to the reception of the hotel which kept ringing & no one answered. I again called on the same number after 10-15minutes but no one answered. As i had to leave for my business purpose & had a reserved cab waiting for me downstairs i had to leave without a bath which was important as i had a long journey ahead of me & had to meet my clients for which it is very important to be presentable as much as in your hospitality & service industry.
3) as you mentioned in your email that that mr. Virender also mentioned that i asked for the multiple plug which was provided to me by him at night has no relevance to my complaint.
4) as you mentioned in your email that he also mentioned that if the issues would have been intimated then for sure it would get resolve as well but the intimation of the issues at the first place was never happened.
To which i would say that to the best of my knowledge & experience of travelling in more than 11 states in my country for business purpose in the past 5-6 years there is one thing common in all the hotels i have stayed at i. E. Calling up reception/room service for any query or problem for resolving it. Yes at the time of check-in if it would have been intimated to me that at night there won't be anyone at the reception desk to attend any problem/issue & in case of emergency i should call on a particular person's phone number. I would have done that but it was not & therefore the only means of communicating my problem was calling up the reception & asking for help.
Adding to that i went down by lift to leave the hotel only to find that the door was locked. I again went upstairs to the reception desk & found no one there. I searched the corridor to see if there is atleast someone who might be sleeping with the keys. I found a room where 2-3 staff members were sleeping & when i asked them to unlock the gate, one of them got up who had the keys.
Now here is why i was very upset with the hotel management & decided never to stay at this hotel again was that on asking the staff member where the switch was for the geyser in room 204 where i stayed. He replied that there is no switch for the geyser in the room.
I decided there & then that after my days work i'll definitely intimate oyo about it.

5) against the booking id: qldx3089,
As you mentioned that you coordinated with the property manager ms. Marry and she told you that the geyser was working all day long without any issue.
To which i would like to clarify that you haven't down your homework well. I never mentioned there was any issue with the geyser at m. M. Hotel, guwahati.
6) as you also mentioned that ms. Marry conveyed you that the room was provided to me after checking everything in a working state i. E the geyser was also working. Also, there was no issue with water in washroom.
To which i have mentioned my response in point no.5 for the geyser & as far as water is concerned i did use the toilet when i did check in at around 7-8p. M. There was no issue with water supply then.
7) as you mentioned in your email that ms. Marry also added that during the stay, nothing was informed to her regarding the issue of 'geyser' or 'water issue in the washroom' so that necessary actions at the required places would have been immediately taken to ensure the resolution for the inconvenience faced but again the intimation of the issues at the first place was never happened.
To which i would like to mention in detail the series of events to be able to make you understand & have a clear picture.
I did my check-in at m. M. Hotel, guwahati at around 7-8 p. M. & used the toilet & then left for dinner. I returned back by around 9:30p. M. & slept as i had to catch train in the morning which was scheduled for departure at 7a. M. I woke up at 5:30 & went to use the washroom & switched on the geyser when i found there was no water in the tap for even brushing. I immediately called the reception & no one picked up. Then i tried my luck again after 15minutes around 6a. M. & someone picked up the call at the reception desk & i complained regarding no supply of water & for breakfast availability to which i got a reply that water supply is coming shortly & there was no breakfast available before 8a. M. I waited for another 15-20minutes keeping all taps open but all in vain, there was no water supply.
As i was getting late for catching the train in-time i had to leave at around 6:30a. M. When i went downstairs to handover the keys at the reception desk 3-4 staff members were sleeping in front of the reception & one of them woke up to take the room key & slept of.
I had some breakfast at the railway station & then boarded the train & 7a. M.

8) as per your email you have mentioned that during our complete long conversation, even while coordinating with harshdeep, you mentioned that intimation at the same time is highly mandatory for you to act efficiently and resolve the issues at the same time by taking required actions, rather then proceeding with the refund after check-out as oyo believes in resolving the issues at the same time.
To which i would like to mention & highlight that the there shouldn't be such issues/problems that the customer has to face in the first place. It is because of the irresponsible hotel management & even more reckless & irresponsible oyo management in associating with such hotels & mis-representing facts on oyo site/application to the customers who look forward to a pleasant & comfortable stay with hotels associated with oyo.
The worst of all is the denial attitude of your goodself manish & mr. Harshdeep that there cannot be any problem of this sort & the hotel management is telling the truth & the customer is lying. To me it seems that the complain addressal management of oyo & management of the hotel is in hand in hand in harrassing the customer so that they can make it look as if the customer himself is at fault & is lying.

After settling down i intimated oyo regarding the issues i faced on oyo chat-refunds & payments category on 13 november at 8:33a. M. When i was in the train.
At 8:54a. M. I got a reply from your representative on oyo chat as follows-" i have escalated your concern and very shortly you would get the refund.

Do not give me that irresponsible & insensitive explanation that i should have told you at that time when i was facing the problems.
It is your fault, you should have checked with the hotels about what is the condition before claiming online & fooling & cheating the customers & further harrassing in the refund process.
I want my refund in next 48hours or else i shall be compelled to look for legal actions against oyo.

Victim of booking hotel through oyo,
Garvitt manchanda
Contact-[protected]
Proprietor,
M/s-geeta international
Through which the payments were made for booking the above mentioned hotel rooms.

Bank details:
Bank:kotak mahindra bank, 112/249, c-block, govind nagar, kanpur, uttar pradesh.
Ifsc : kkbk0000155.
Account no.-[protected].
Beneficiary name - geeta international

Pathetic services
All Dear
I Manish Bucha had booked my 5 rooms at Costamar beach resort Div on 4th Aug 2016 with advance payment of Rs.68000/ for 14 person group vacation tour on 3/11/2016 to 5/11/2016.
To my surprise I received a phone call on day of Check in that your booking was cancelled & you are shifted to another hotel.
That resort was on beach & they offering me room at city.
I am foolish ...I have paid Rs.68000? my hard earned money to enjoy on beach not to stay in room in the city..
This young youth creates a business model & run their business due to internet successfully & count them self successfull but they are in ...They never ...success ...because they have lost trust of customer.

The modus operendi is like that 'They had never booked my room at Costamar but given me confirmation letter of It.Then on day of my check in they offer me the hotel they have purchased earlier so in a peak season i have no option as all other rooms are occupied by rush & i have a large group so no one give me 5 rooms together.'I have proofs of it with me.
so bevare of it.
In my life i never book room through OYO because this people has cheated me & i have to be ashamed in front of my family members.because of OYO,

May God forget them but I will never.
Anybody experience this modus share with me so i will drag him legally.

Manish Bucha -[protected]
BOOKING ID No.UWOC9683
Saaol Heart Center
B-1103 Solitaire Corporate
Near Divya Bhaskar House
S.G.Highway Ahmedabad-51

Oyo rooms have provided me attached package for 17, 333/- per person,

After partial cancelation for my bookings package gone up to 25, 000/- per person approx,

Just now i had word with oyo helpline and they confirm me that all the bookings have been cancelled reason mentioned was “change in plan”,

Totally wrong reason mentioned for cancelation it was not because of change in plan, it was...

I have Bookings against the following Booking I.Ds.:-

1. KPAL5036
2. VHOT0198
3. LHZA4192
4. ZBEO5178

Ref.:- Case ID .774870 OYO

All the above mentioned bookings have been done on 1st September 2016 with advance payments as required for the Property Hotel R.K. Grand Inn, 9-Paschim Enclave, NH-10, Delhi

These Bookings are for the my guests arriving for the purpose of Marriage of my Son.

To my surprise, Yesterday on 11th November, 2016, I received a Call from Oyo Customer care that the concerned Hotel is not responding and we will shift you to some other property nearby. I agreed to look into the options.

But there was no response after that .

As this was a critical matter of marriage purpose booking, I frantically called OYO Customer Care in the evening ( 3 times) and that also with the long holding of call.

Your Customer Care Representative told me all the times that we will get back to you

On our great insistence, you just sent me the Case ID .774870 OYO.

Finally when we were impatience with your representative, he told me that Booking I.D. KPAL5036 is confirmed for which mail is also sent and for another I.D.s Rooms are available at Saraswati Vihar, Pitampura .

I agreed to shift all the Bookings to OYO Saraswati Vihar, Pitampura.

But then he said, booking I.D. VHOT0198 is not available there as it is already booked.

We want all the booking to be transferred to one site only as all the guests are together.

After that there is no communication and we are tired up with the harassment you people are doing to me.

I am in much pains as the booking is done on 01.09.2016 looking into the priority of the situation. Now there is no bookings available any where.

You are, therefore, requested to respond me immediately with the solution with firm commitments so that I attend to my other works.

with regards,

ANIL KODESIA
95 Sharda Apartment,
West Enclave, Pitampura, Delhi-110034
Ph.: [protected]

Due to technical fault, oyo had booked one room for one guest instead of two guests vide booking no hymo6238 dtd 5th oct 2016. took up the issue with oyo immediately, wherein oyo assured refund for hymo6238 and booked again vide exuh0812 (one room for 2 guests 2 nights) for 7-9th oct 2016 at hotel grand ashwin executive at gonda, nashik on the same day. since we did not get the refund took up the issue with oyo wherein mr amit puniya guest experience manager of oyo sent an email regarding processing of refund for the booking hymo6238 on 13/10/2016. however, till date, the same is yet to be credited into my account.

Hope you are aware of how OYO has cheated us and i need not repeat it again, unlike calling your Call centre and repeating our empathy to every one picking up the call.

You can call us on [protected] along with [protected].

How can you expect patience after putting us in trouble
we have come so far from Mumbai to Dalhousie on basis of booking of hotel bases the confirmation from OYO
& we paid the full amount in one shot and after reaching we get reply from hotel that we don't have room booking from OYO.
& we will give you room in other hotel .which is 5 km far from this market place hotel.we have kid with us & we wanted hotel near market place & that's the reason we choose hotel Mohan palace.

Your call centre person kept on telling us that we have raised complaint for the same. What is the use of it when we are already facing problem .
we are staying in hotel which was not decided by us nor hotel location is not decided by us .
we are getting punishment to stay as per your convenience . & we are paying for this trouble also.
you spoiled our holiday enjoyment & money.
.next two days we dont want to stay as per your choice of hotel
we want value for money or money back .
if you can provide us hotel room for next two days in same hotel decided by us with similar location or give us our money back.we are not interested to stay in any hotel which even does not match our tarrif what we have paid to you. .
we will also take legal action for the same if its not solve properly.

I recently had a stay at one of their affiliated properties in Kasol, Himachal Pradesh). I had a booking from Friday, Oct 14 to Monday Oct 17 2016.

On reaching the hotel on Friday night (Oct 14), I am told that any room is not available despite having my booking in place and payment made quite in advance. I am put up in another property of the owner in the same vicinity which is utterly dirty and tackily managed (attached are the images of the same). Even the bedsheet had dirt stains all over

I spent a completely sleepless night at this horrible place where I was put up. The other morning I am put to the original place where my booking was done (Hotel Sun n Wind)- this property was no less than the previous one in terms of cleanliness of the room and washrooms.

There were foot-stamps on the walls, the washrooms were not clean with stuff lying around on the ground, water jug looked like was never washed in ages, there are stains on the head-rest region of the bed. I have had a horrible experience with this entire stay and I would request for a compensation for this trouble. This is not how the stay experience is supposed to be when you book hotels at your portal. I am awaiting to hear the feedback at the earliest possible.

I had booked two hotel rooms from "OYO Rooms" in Mount Abu for 9th Oct. -10th Oct. (Hotel Banjara) and had selected the option for early check-in which is from 6 am onward. I had paid Rs.836(pre-paid) for early check-in. When I reached the hotel at 9 am I was said to wait as my room was not ready, After calling oyo helpline number i had been allotted 1 room after half n hour and then the other after waiting for the next half an hour and regarding this concern the oyo customer care had just a sorry for me when i asked them "was this the service for which i had paid extra as an early check-in charge".

This inconvenience wasn't enough.
At the time of check-out i was again asked for Rs. 836 as early check-in charge, i said i have already paid the charge, the concerned person said that in their system it is showing that the amount for early check-in is due. My net was not working properly over there so i called the oyo helpline again and asked regarding this, and the person said me to pay the amount, as i had to catch my train i paid the amount in cash for which i was not given any receipt.
Next day(10th Oct.), when i had my net connection working fine i checked for the per paid amount i had paid for the hotel and found that i had pre paid the early check-in amount. Regarding this concern i again called the oyo helpline number and complained for it. They said that they will confirm it from the hotel and call me back. After they confirmed from the hotel they called me back and said that my refund would be done on the same mode of payment i had done and had mailed the same that my refund of Rs.836 is initiated and will be done within 7-14 business days.

But till date[protected] from 10/10/2016, I haven't recived the refund amount.

Hi, I am sharing one of my worst travelling experiences with Oyo. I am a frequent traveller and was on a business trip to Agra from New delhi with one of my colleague . Due to pretty hectic work schedule during dhanteras I booked a hotel with Oyo in Agra at 8.30 Pm ( Hotel Sidharta Taj Ganj west gate Agra ) against booking number HLVO5783. Before landing to the hotel I called up the hotel to understand the route map and check about parking facility. The hotel staff said we will help you once you check in the hotel. The location of the hotel was horrible it was quiet tough to reach the hotel . I had to drive a car through narrow gali where reverse was not possible. The hotel was at some isolated location very near to Taj mahal. I had to park my car almost 400 meters away from the hotel as there was no possibility of car going in that narrow street. I went to hotel walking and found the hotel channel door was closed with chains wrapped around. There was no one around after knocking for 15 mins someone from hotel came. We asked him to help regarding the parking the solution they gave is to park at railway station which was 2 kms away from hotel. They did not provide any assistance and the hotel staff clearly said do not park your vehicle near by as it's quiet risky. There have been instances when cars of different state registration number plates have been picked up from here. The hotel staff was not responsible of such incident happens. I did not took the risk and immediately cancelled my booking and searched for a new hotel. Since it was 11.45 pm I was worried weather I will get a room or not but thankfully I was lucky enough to get one at a different location with the help of Ibibo portal. Next morning when I called up Oyo customer care and told them about all the incidence they refused to refund my money mither they gave me any alternative solution for same. They said our policy says that for refund we need to inform them 24 hrs in prior. My question is when the room was booked at 8.30 Pm and cancelled at 11.30 pm same night then why can't they refund the money. This was just a situation which can anybody can face drying travel. My priority at midnight was to arrange a room for myself to that I can sleep peacefully.

OYO SUCKS WITH ONE OF WORST EXPERIENCE AND WON'T SUGGEST TO ANYONE. PLS DON'T USE OYO SERVICE.

Regards
Rajinder
[protected]

Dear sirs,
In the month of june, 2016 i booked oyo room at hotel jagdamba at rly. Rd., katra. Booking for two was from 06.10.2016 to 11.10.2016. Booking no. Was glbp2671. The charge rs.5245 was paid then and there online. Booking was for two, my wife and myself. Later on my son joined form bangalore and stayed with us in the same room. When asked about the rate for the third occupancy the hotel did not speak out a definite manner. We thought they would charge reasonably. They did not provide any extra bed or any other requirement. My son slept on the sofa couch. But at the time of leaving on 11.10.2016 we were charged at the current rate of oct., 2016 and we had to pay additional rs.4500. Logically we might require to pay a certain amount for third occupancy, or at the current rate for additional occupancy multiplied by no. Of days. The hotel nor your office was convinced to our request. If i had to pay at the current rate for all the days of stay why i booked in the month of june, 2016!
I would never stay at oyo hotels in future nor would advise anybody to do.
A. K. Chanda

Reference to booking id vmgp6018, my parents had reached puri today early morning. The hotel "oyo homes panchakarma spa" denied having any tie up with oyo and declined to allow check in to the room which was booked. Upon struggling for almost 2 hours with oyo customer service, a different hotel was given i. E., "oyo rooms sea view ct road - hotel deepak". My parents are quite old (Above 75 years of age) and oyo made their visit so bitter that they are now scared to move out alone. There was no arrangements made by oyo for shifting from panchakarma to hotel deepak and the old folks had to do it themselves. You guys are highly unprofessional and just want to make easy money by fooling around people.

Will sue you guys if appropriate compensation is not provided for this terrible inconvenience.

Note: i want this compliant to reach mr. Ritesh agarwal so that he is also aware of these unethical practices that is going around in his company.

We had booked 3 rooms through OYO in Bangalore. (Booking Id : BXDF8713) This was for few guests to attend our housewarming function. The guests arrived at the room. Two things : 1. The room was completely cramped and the bathrooms were so small that it was difficult for a person to even stand inside. But the photos of the room in oyo site was completely different. 2. There was absolutely no privacy for the rooms. There was safety issues also. 3. One of the room's flush was not working in the bathroom. Our guests were unhappy with the rooms and they booked a different hotel by themselves. When we got back to OYO customer care the next day, they said they cannot refund any money as we were supposed to call the OYO then itself which is very unfair. We had raised a complaint within 24 hrs itself which according to them was not enough. How can we expect our guests to raise a complaint when they completely does not know how we have booked these rooms. Our guests did not want to trouble us and they had booked their own rooms after finding that the rooms booked by us were not good. We are looking for refund in this case.

I did the booking in july for darjeeling through oyo. They asked me to pay 14k to confirm the booking, i paid it immediately. But till i pay the money i received so many messages that make the payment to confirm the booking.
I cancelled the same booking on 5th oct.'16. Oyo guys committed me it will be refunded in 7 days. Oyo service is so cheap that money is not yet refunded. Its almost 20 days. When i call to their csc or the escalation department they just keep call on hold & don't bother to speak to customers. When i spoke to mr. Singh from escalation dept. He committed me that refund will be done in 2 days but the poor guy did not do so.
They are so prompt to take the money but when it comes to refund they don't even speak to customer.
In the morning i called them for the same they said our escalation dept. Will give you call back ; its 5 in the evening still i din't receive any call from their side.
Oyo is super cheap. I would suggest just don't prefer to book through oyo cause they just want money and don't want to give service.

Hello team,

I am sharing the details as requested & looking forward for you kind consideration for future, that no such excuse will be accepted from your end if the problem is reported.

However as in compensation i would request a complimentary email for your kind goodness that oyo has agreed to the inconvenience caused to the customer.

Hi, this is Priyanka, I booked a room for 15-16 Oct 2016 for my official trip to New Delhi.
I booked 2 hotels, one was Saraswati Marg Karol Bagh anf second was Hotel White House ( I did 2 hotela for avoiding any chaos which oyo staf[censored]sually create, i did for my safe side).
First of all, i visited Saraswati Marg at 11 AM, they cancelled my booking because I was with male. Seriously? Is this the way you people welcome tourists? I mean if you people have any issue with unmarried colleague coming together and staying in a single room then you people should mention those things in your terms and conditions atleast i would have coordinated with my HR prior coming to this place.
When this got over, i went to second hotel ( thankgod i booked two), hotel was good and staff was also. But room was horrible, no network at all.
Things were fine, then at 9PM manager called us and said your booking has been cancelled by oyo team because they weren't able to contact you. He asked us to coordinate with them once.
I did and some Lalit was there and he said booking is cancelled because i wasn't reachable. I mean wtf, your room don't have network, you people don't coordinate first with customers and cancel booking aa per your requirements and moreover when i came at room prior my check in and provided all amount then why didn't you coordinate with hotel manager first and at 9PM you people woke up and checked that I hadn't paid amount and cancelled booking.

And he asked me to pay 1700 for single room in case of rebooking. I cancelled it and asked manager to provide me room there it at same amount which i had paid already. He agreed and finally i slept peacefully.

PATHETIC EXPERIENCE, WON'T GO FOR YOU PEOPLE EVER.

Thanks!!

Denied my reservation, because i guess they sold my 2137 inr room for more money. front desk staff was awful - didn't care i was exhausted and sent me away. i reached the front desk at 2:15 pm and they asked me to wait for 15 minutes and said that some maintenance work is going on. after several followups, somewhere around 3:00 pm, they said me over the phone when i was waiting outside in my car that there is a police raid and they cannot offer me room now.