OYO Rooms Complaints & Reviews

We are very much disappointed with oyo rooms booking cancellation refund policy. It is totally unacceptable that oyo team are failed to refund the booking cancellation amount rs. 14395.00 even after 12 working days of booking cancellation. Moreover the oyo customer support as well as business executives have no clue what they are talking about and also very reluctant to help out. Regrettably, it is worth mentioning here that no terms & conditions was mention regarding cancellation at the time of booking. Upon failing to refund the said amount within notified time frame oyo team has no proper explanation of that delays and also unable to provide any black & white proof of refund process. It appears to me that oyo help desk are now very much afraid to talk about this issue.
Anxiously awaiting your comments on this issue and status of refund as soon as possible.

This is abhi.i am staying in oyo rooms (pride inn 421
plot no 385-8-A, Patrika nagar, Madhapur, Hyderabad).here quality of food is not good and also they are providing drain water for all daily activities.as we have informed before only that water is smelling badly change it but they are not listening.so i just want to inform you that they are spoiling image of oyo rooms and also trust of oyo that we are believing.yesterday only all peoples of oyo rooms suffered from loose motion.hope you will take care rest things.kindly take action as soon as possible.its all about health of the people.

This is Shloke Andrew Mohan .I had booked a room at the artus inn in Mumbai...Which is situated in Andheri East ...Near nakshatr hospital ...While first booking the room the transaction was taking too long to process, hence I cancelled it and tried again ...The same thing happened the second time around...After cancelling the transaction once again, I had to ask my mother to book the room ...This time around it was booked ...When I checked later in the evening the amount has been cut twice from my card even though my mother payed the amount through her own card ...In all total RS. 4428 was deducted from me which I would like refunded ...Each transaction was RS.2212

My OYO booking ID is SRDM8217. My oyo rooms were at Beeta Residency, Coats Road, T Nagar, Chennai. I had booked rooms and paid full amount for a period of 5 days. When I reached the apartment, the oyo staff made me wait for one hour as the room was not ready, inspite of having reached after the check in time. The staff did not speak or understand any language except Tamil, which made it very difficult for me to communicate anything with them as I don't know Tamil. There was no facility of drinking water. The man in the reception was very rude. When I asked why there is no water, he became shouting in Tamil. After half an hour, he brought me a bottle of very dirty water. White residues were clearly visible in the bottle. Moreover, the man in the reception was always asking for cigarettes from me. I gave him two times, and then he started knocking in my room asking for a cigarette. I found this to be very irritating. During my entire stay, my room was not cleaned even once, inspite of repeated requests. Every time I has to go to the shops to buy a bottle of water. More over, the geyser was just above the toilet, and it was leaking. Everyday, hey gave same breakfast, that too, very less quantity. (Only two idlis and chutney). One day they did not serve breakfast, and when I asked the guy in the reception, he gave some reply in Tamil, which I did not understand. The staff did not even understand English or Hindi, which I as a traveller, faced many difficulties. The wifi signal was very poor, and when I asked the guy in he reception, I don't know what he said in Tamil again. I was so disgusted with the people that I left one day early inspite of no refund. While I was leaving, The man in the reception asked for tips. When I gave Rs 50, he rudely started talking loudly in Tamil. Then I gave him Rs 100 by no choice, as his body language was very inappropriate. If there is any CCTV, all this must have been captured. I am totally disgusted with OYO rooms, and this incident has spoiled my memories of my Chennai trip totally. The man in the reception was around 45-50 years old, with dark complexion. Oyo should definitely take action against him if it wants to avoid such incidents. I am never going to use OYO rooms again. Make my trip, Go Ibibo are much better.

I did booking by oyorooms.com for my Chennai stay on 1st April 2017. My booking Id was TCRH4092. On reaching the hotel I spoke with hotel manger and he said booking is there in my name. But just he was doing the check in process OYOROOMS.COM cancelled my booking and gave the room to another customer. On calling them they said that they were trying to reach me but they couldn't contact so they can't keep the room booked for me otherwise they will be in loss so they cancelled my booking. All this happened at 8 to 9 o clock in night when I was all alone and new in Chennai. They said they don't have room in the same hotel so they can't help. This is the horrible experience of my life with OYOROOMS.COM . I will never book hence forth with oyorooms.com. These people are only working for profit and don't bother about their customers.
People should be conscious while booking with them.

Dear Madam/Sir,
01. My booking ID.CVWL5032, check in date was 07/03/2017 and check out date was 08/03/2017, but I check out 3 hours late on same date and the hotel manager charged me Rs 500.00 and did not give me the bill.=/receipt.
02. My booking ID.CGKT0936, CHECK IN DATE was 14/03/2017 and check out date was 15/03/2017 but I checked out early on 14/30/2017 and they take Rs 300.00 more from me without any bill/receipt. I talk with your hotel manager and he told me that the balance money will refund to my account.
03. For the above mentioned bookings, I found rooms are same with out any difference but different rate, Rs.810.00/day and second booking was Rs.1157.00/per day. So I am kindly requesting you to study the matter deeply and do the needful.

I had booked the OYO rooms at 058 Light house Puri MA65 Baliapanda, Puri under booking ID No.PJTM8217 from 10.3.2017 to 13.03.2017. The name of the hotel is Annapurna Inn. The room was sub-standard and the quality of the service was very very poor. There was no electricity in the hotel in the night of 11.3.2017 and 12.3.2017. The back up generator was also started very late, after a gap of around 4-5 hours. The bedding was very bad. The room was
very damp and proper facilities were not made available. The staff is very rude and the overall services was very very poor. The overall standard was poor and the hotel is not worth calling a OYO hotel. The standard of the hotel belies the OYO standards. I would request a refund of the high charges I have paid for the above hotel for 3 days.

Hi My name is Nitish. I booked oyo room at hotel Vachi inn, Jaipur for 11/03/2017. I was to reach Jaipur at 11'o clock so i planned trip and asked oyo receptionist whether 1 hour before early check in will be possible? She said yes sir no problem you may come an hour before. when i checked in with my friend she said sorry rooms are not available for early check and if you want to check in in you have to pay extra money. I asked how much-she said 400 bucks. I told her i have to stay only for 3 hours. she comes with new idea - you cancel your existing booking and you can book a fresh room for that we will not take extra charge. I said OK. then she herself took my phone and cancelled the booking. She promised i will get a refund and took extra 2150 rupees from where as i had already paid 1762 for this booking to oyo. In addition to that the rooms which were shown and offered had great differences wise appearance, , because of that we had to wait for 45 minutes more.this is not expected. I want a satisfactory solution to the this.

I had booked a room in ramdiri residency Ranchi through Oyo and the experience was a total disaster.

This hotel is pathetic. Blankets are torn here and the service is just disgusting.

It takes them two hours to prepare a meal of one saji n rotis. The food ordered is always late and late means very late. We ordered dinner which was recieved after 2 hours and that too the wrong order. We had to wait for another half n hour. Even bread toast, fresh lime sodas n coffee takes them about an.hour to prepare.

My brother asked the manager at the desk directions for a particular venue and asked where he could get the means of transportation. The manager called an auto himself and made a long ride to a place which we later discovered was hardly one kilometre from the hotel and he had told the auto driver to charge nothing less than ₹150. I mean he had literally fixed the price.

I mean it is awful. This behaviour is certainly not acceptable.

No proper toiletries and towels are provided. We were two people and they gave us only one towel. We had to ask them specially for it.

The rooms are full of mosquitoes n fly's.

The desk is not at all supportive or informative. Infact not even trust worthy.

Booking through Oyo one gets complementary breakfast. We ordered bread toast and omlete. The omlete wasnt cooked properly and the bread had already turned chewey. And no one here listens to complaints. They take it quite casually.

I have been with Oyo service before and have never had such a pathetic experience. I would really want compensation for all damages and fraud by the hotel. What this hotel Ramdiri residency Ranchi has done is nothing but sheer FRAUD.

Very disappointing experience.

My booking ID for hotel booked in Nainital through OYO was SYFT 5172. This was booked in September 2016 for 18-20/03/2017 i.e., 3 nights. Immediately I was conveyed with the name of the hotel - "Hotel Shalimar Deluxe", Mall road, Nainital with 2 rooms booked and the total amount which I needed to pay was Rs. 7, 044/-. However, I didn't pay any amount in advance to OYO. On 18th March, 2017 when I arrived at the hotel along with my family the hotel people said that there were no such booking conveyed by the OYO to them and they are not left with any vacant room. I felt very insulted and immediately called OYO Customer care no. The executive on the other side promised me to arrange a call for me within 10 minutes. After 10 minutes I received a call from the local fellow pretending himself as a representative of the OYO. He offered me with some other options but looking at the heights and stairs of those properties I didn't opt for the same as my elderly parents were also accompanying me. I felt very bad and felt cheated by the OYO. Later on I had to find hotel suitable to me with my own efforts. They are totally gross negligent and irresponsible towards their customer.

I had booked a room through OYO at Tharavadu Heritage Home from 16.03.2017 - 17.03.2017. Immediately after I booked, Ms.Susan from the hotel calls and mails me to cancel the property booking. When I contacted the OYO online service, they assured me that there is no need for cancellation, and I can go ahead and check in on the appointed day. I checked in the hotel around 10.00 AM (early check in). They treated us so badly indirectly telling me that, they had so many bookings in the hotel, and even after telling me to cancel, I have not cancelled. There was no drinking water, no hot water, no complimentary breakfast. When asked, they said only bread is complimentary. I was ready to pay for the breakfast if they are not giving as complimentary. Even then breakfast was not provided as requested. They charged me for the breakfast, when I asked showing them the booking terms, they deleted the amount and corrected the bill.
I was so embarrassed, in front of other guests, when the hotel staff was treating us in this manner. I could not go to other hotel also, as we were so tired after a weeks stay in Kerala and we were at that place for only few hours.

I raising a ticket on OYO 24 by 7 services but there was no response from their end.

Pathetic services
Dear All
I Manish Bucha had booked my 5 rooms at kostamar beach resort Div on 4th Aug 2016 with advance payment of Rs.68000/ for 14 person group vacation tour on 3/11/2016 to 5/11/2016.
To my surprise I received a phone call on day of Check in that your booking was cancelled & you are shifted to another hotel.
That resort was on beach & they offering me room at city.
I am foolish ...I have paid Rs.68000? my hard earned money to enjoy on beach not to stay in room in the city..
This young youth creates a business model & run their business due to internet successfully & count them self successful but they are in ...They never ...success ...because they have lost trust of customer.
The modus operand is like that 'They had never booked my room at kostamar but given me confirmation letter of It.Then on day of my check in they offer me the hotel they have purchased earlier so in a peak season i have no option as all other rooms are occupied by rush & i have a large group so no one give me 5 rooms together.'I have proofs of it with me.
so beware of it.
In my life i will never book room through OYO because this people has cheated me & i have to be ashamed in front of my family members.because of OYO,
May God forget them but I will never.
Anybody experience this modus share with me so i will drag him legally.

I am writing it here after discussing first with the OYO guys to whom i paid the money INR 33, 400.00 for the trip with the given itneray attaching to this E-mail including site seeing.. Every thing was fake what they mentioned in iternary. They do not provide and contact numbers with that in case of some problems. i directly contact umesh and sandeep from oyo who offered this trip.. They said they resolved this things in 1 day and now not responding to my mails and phones and sent a short message saying it take 10 working days time. so that i forget about this issue.

Send me the contact numbers of the official, i am ready to speak to them.. i dont need **** common answers. that we are trying our best and we get back to you and we will look into it.. i saw many such replies.. accept it you are bad services and you cheat people instead.
Problems:

Day1 : The car was broke down after started from Cochin Airport 15 to 25kms away, We have to wait for 3 hours on the road side till the car got repaired.

Munnar hotel : Hot water comes every day from morning 6.30 to 8.30 AM, When i asked i need hot water he said to open tap for 5 minutes and i get the hot water. I turned out the tap for 20 minutes but no hot water, We checked in the hotel at evening around 6 pm after tirnedness every one expect to have a hot shower and i have to end up with cold water and i got fever. Check with the Driver Divas about my health condition, Did i got the cold or not.

Day 2: Munnar site seeing: According to your iternary its all included site seeing and you mentioned a lot of names but we could not able to cover any thing because before day we did not saw anything because of car break down. Driver took us to a place and where we do not get signals to the phone. He said to view this 4 places.( Echo point, view point, PONMUDI DAM, Ripple water falls). These are the 4 places he said which are only accessible via JEEP as its ghat road. he charged 4000 Rupees saying that this points are only accessible via Jeep as its ghat roads and i did not saw any Ghat roads on that route and even i saw 2 wheels and autos and cars on that points. Its nothing fooling as we are not aware of that 4 places how to reach there.

Day 3: Green palace resort, I am attaching you the picture of the shower and see how clean is that shower, If we open it the water color is different and there is no intercom in the room, the only way to contact to the reception is to contact via his mobile number and order the food or water.

Note: Overall trip is Total disaster, The driver talks on phone and drive most of the time on the hill station side. So risking our life and sitting on a car this is the offer package from your side.

I am sending you the receipt which we paid 4000. You inquiry from the resort where we are staying from there to the view points and sight seeing places which i mentioned does it really one way to go is via jeep. Then you mentioned in the i ternary that you take us this places and it included. As you mentioned in the rest of the sight seeing places we could not able to cover because of car repair..

Your apology cannot bring back the us the good trip..

I want my money back Rs 4000, which you charged by fooling me. Its my hard earned money. I am not getting the money like your company fooling and cheating customers and fake things.

I would expect a reply as soon as possible.

Worst service ever i have seen.i had opted for early check in and when i reached at lonavala at we were made to wait for 3.5 hrs as rooms were not available where the confirmation for early check in was confirmed by OYO and Hotel Revenier.

I had my friend who is expecting of three months and travelling whole night she was made to sit in the lobby and for which she was ill and the trip was compositely spoilt and me newly married whee we went to celebrate our holi vacation was spoilt due to Oyo and hotels false promise where we had repeatedly confirmed on our check in at 6 am and same was confirmed by hotel and details were noted down still waited for 3.5 hrs but rooms were provided which was not even clean.
i want a solution to it

I had booked a room through OYO. I called up the hotel and informed about my delay with the check-in process. After i arrived to the hotel with two kids around 9.30pm, the hotel people said the room booking is cancelled and there are no available rooms. I was helpless and tired. I booked another hotel again through OYO. I was outraged to know that my booking was invalid after i arrived at the hotel (second one). The hotel staff informed that all rooms were full and my booking was due to some error. It was 10 in the night, i was with kids and still no room to stay. It caused me mental trauma, dragging my baggage and sleepy kids. I had the worst ever experience with OYO. I have decided not to book any accommodation via OYO ever again.

Dear Oyo rooms.
My self Ali Khan,

I have an issue with your hotel booking room policy.

You have mentioned 18 years age is minimum to book a room and stay in a room, but hotels owner doesn't allow under 21 years of age.

So please you better change your policies or you better talk to your hotel owners.

Or you better inform the required age in the ( Importance ) bracket of your application and website.

Rather than giving anyone hopes.

Oyo at Parag inn, ashiyana ...the owner kept on switching off the AC in the name of power cut plus water wasn't available in the washroom in the morning.this type of service is totally unacceptable in the name of OYO rooms while they assure you of many more facilities apart from these basic ones.
The owner also kept on changing the settings to 'sold out' as the rates for same rooms(again not furnished as shown in the pictures) were higher through Goibibo ...Before I booked the room.

I akash atwal booked oyo room for katra ( jammu ) for 18.2.17, oyo comfirm my booking and i rushed to the hotel and they refused me to give room against the booking of oyo, i was travelling from delhi to jammu acompaning my two friends, who has came all the way frm pune itself, after a long journey how can u expect such a blunt behaviour from the hotel ??? I told the oyo people regarding this but they have given me a lolypop ( Hi Mr. Akash, we are sorry to disappoint you. Your request is logged under Case ID 1191929.OYO Guestline [protected].) this is what i got frm oyo, nothing else !!! Now should i go to the court for negelegence or embrassment or should i started a negative publicity for Oyo ??

I booked oyo room nirula's inn opp pvr rivoli cannaught place for 2 nights on 21 & 22 feb 17. I had informed my check in time 2300 hrs.
1. Nobody contacted me.
2. No oyo logo to spot it.
3. Took 30 mins to find dusty logo nirula's inn.
4. No response to my phone by reception.
5. Oyo captain mr verma helpless.
6. Finally spotted the smallest plate Nirula's inn by chance.
7. Sentry sleeping.
8. Nobody in reception talble.
9. Sentry knocked one of the guest room to wake up manager.
Frustrated i left to look for better hotel.

I had booked a room in the studio stay-oyo rooms for about 4 months & deposited a security of Rs 17000.
Booking Id : SZBN0175.
I Have paid the rent on monthly basis via freecharge/ netbanking & got the confirmation mails too but now at the time of refund, they told me they are unable to trace my rent transactions. I have lodged a complaint on the customer care but no reply.