OYO Rooms Complaints & Reviews

Hotel room booking was done by me from 28th june 2016 to 7th july 2016 verbaly over phone since i dint had internet facility at that point of time but i did mention my mail id. The executive after giving options suitable to me booked a room and then offered 20% discount for the same without mentioning any additional terms and conditions applicable. Post checkin booking cancellation or rescheduling for discounted rooms are not possible was never mentioned to me verbally by the executive. But in the mail in the section of important points it is mentioned but in cancellation policies nothing such is mentioned about discounted rooms.
Now after talking to the executive he is saying only on bulk booking of rooms i. E. Like 3 rooms or more we inform them verbally but for single room booking we dont say ut verbally.
If discount options can be offered verbally then why cant the conditions applicable be said to the customer.
If some one is not having internet access then how can he be aware of the policies made by the company.
If oyo rooms can send numerous text messeges regarding booking and other details then why cant these policies be sent over text messeges.
If the check out date is 7th july nd i inform them on 29th july isnt it possible to reshedule it days before checking out.
Dont they get sufficient time???
Why unnecesarily pay for 6 more days when i am checkin out on the 4th day itslef and informing them on the 2nd day of checkin in.
When the customer care executive is booking a room and offering discounts over phone verbally its his duty to well inform about the added policies with it.
Its because i dint have internet facility at the time of booking i called the executive and booked verbally. If i would have had internet i must have gone through the policies and all. So its his duty to atleast ask me to go through the policies. Atleast he should have informed me once.
But now for their own lack of communication they are asking me to pay for all days.

We have booked 2 rooms with equal tarriff and quality, but one room is as per standard and one is not, there is a big difference in both rooms, berely one person can fit into that room. Tarriff has been paid for both the rooms but, there is no policy to refund. We are really very uncomfortable here and customer care doesnot respond to our request. Kindly resolve at the earliest.

I had book a room through oyo room aap with booking id tujk6389 oyo premium sikandarpur metro station and after getting to the place no staff was available and had waited around half an hour no resolution and response through owner. Not to waste time i called to oyo customer care all the executive are with no resolution a way of handing the job to other few minute late i got a call through an executive from senior department and again with no resolution at the and with no resolution i changed mind and move to next hotel and again i got call she was trying to assist i asked to the hotel oyo rock heaven she inhibit to do so. When i tried to know about the amount to be refunded said in weird behaviour "i'm sorry it against the policy. At the end with no resolution and disappointment.

I had booked a room @ oyo rooms bangalore. Due to some genuine reasons, i did not like the property i had booked and contacted oyo customer care to accommodate me in some other property, in indiranagar, bangalore area. They sent me to a hotel on mg road, bangalore, without telling me that the hotel was located on mg road, bangalore. On seeing the hotel and the location, i refused to check-in to that property. Oyo claims that i confirmed my interest in this property. After almost two hours of harassment and driving all over bangalore, my wife and i, finally, found a room at bowring institute, bangalore. Oyo rooms has now rejected my claim for refund. Cheating and fraud is allright for the short-term; but, if they do business in this manner, i am positive oyo rooms will wind up, in the not too distant future.

Oyo rooms is a mastermind fake company, who provides total fake photo of hotel, so that when a customer sees a photo, he will definitely book. When i checked in hotel broadway annexe, darjeeling (For oyo its name is oyo rooms near gurudwara youth hostel) for refrence link : https://www.oyorooms.com/4892-budget-hotel-near-gurudwara-youth-hostel-darjeelin...⇄ Kindly see the photos in oyo website and compare the photos which i have uploaded.

Oyo rooms committed promise vs actual seen (A large gap)

When i called oyo customer care, then they replied very rudely, we dont have any cancellation policy. Dont go with oyo rooms advertisements. Till now they have not refunded my money.

Oyo reference - voucher no. Amlh4289

Harihar patra
[protected]

Booking id: JPNO2184
Name: Ashish Chandola
I was oyo customer once and didn't like the services and switched to goibibo but again made one mistake by using it today hoping services might have improved.. But nothing have changed neither u want to.. Will never book again and never let my friends and family face this situation.
Please refer to the attachment and compare between what was promised and what actually delivered.

I book a hotel by making call to Oyo named 'hotel shri aai international delhi' . I am trying to search this hotel on Oyo website but it didn't show.
I call oyo many many times regarding not finding this property on Oyo website but they don't believe me and sending booking confirmation mail again and again.
This is so disturbing, I just want to see the room and hotel photos which I booked, but it is not going through.
Please help me out .
Is it anything wrong in asking photos of hotel and room in which I suppose to stay for 2days.
Also on Oyo website this property is not showing

Hey gyes i m staying at hotel ERA .. delhi airport .. my worst experince i m feeling here. there is no kind of service in this hotel . wht r u doing gyes i reachd at 12 o clock in the night then i look up my room that wass stinking a lot that i cannt eneter in my room plus no water bottle, AC is not working . i didnt book another hotel so i have to stay here in the night.. no soap in the bathroom . the worst experince of my life .. to stay with u gyes. i m highly disappointed here Nd now i really need a refund... the booking was done by kusum sharma on 23 june2016 can u pls check nd do lemme knw... thnkuss... contact num [protected]

Dear team,
I wanted to book a room in oyo apps for city mcleodganj from 24 to 26 of this month but by mistake i booked a room for today i.e.23 june 2016 and its booking no is DZWO8460..and my charges Rs 2349 have been deducted ..now i want to undo this process. And for this i went through your cancelltion process, for this purpose i talked to one of your customer service executive..his name was Ajay or Aditya..they told me that i[censored] would cancel this booking..ur money will not be refunded..he did not talk to me in proper way and didnt guide me on what should i do now..bcz this is not a minor issue..i installed ur application thinking that it is a very good app but if a person did something by mistake..it should be recoverable..so i want u to help me settle down this issue and refund my money or book same hotel for next date i.e.24 to 26 june..

Regarding oyo room booking at Chandigarh Golden Plaza2 hotel... Booking Number ANHG6053 OYO Rooms Sector 4SC Chandigarh
Hotel Name: Hotel Golden plaza}
HotelAddress: SCO No. 235, Sector 45 B, Chandigarh
Contacl Number: gi fi223g 44
Thu 16-Jun-2016 . Fri 1T-Jun-2016
Check-ln Time 12:00 pM
Check-Out Time 11:00 AM
Booked 1 Rooms for 3 Guests, 1 Night

Dear as soon as ireached at counter he refused that there is no room booked room on your name by OYO, Iwas with family then i tried to contact to contact oyo but not getting the number. I requested the person Mr Yadav that plz give me any room as i m with family where will go...he opened the dirty room whereat he was having the oyo room but he said you have no booking so i will not give that room...but that room was hygienic and dirty so we vacated the room...but he charged RS1149- Which is unjustified.

16/6 evening i called up ur customer care and asked them that i will be reaching in the hotel at 5.30 morning of 17/6...he said no issue u can check in the hotel...but very surprising there was no booking at all and he charged 1149- whereas that room is of 400/- only..
It is your negligence for which u have to pay me the compensation for harassment, , else legal action will b initiated by me against oyo.

Dear Oyo,

I had done a booking for two rooms at Ooty on the 22nd of June, 2016. REF ID: EVFK8943. Early morning on 23rd of June, 2016, my father passed away and so I cancelled my booking and contacted the customer care to please provide me with a refund on a humanitarian basis, but apparently your policies state that no matter what, if you've paid your money, your going to lose it. I understand that you have a no refund policy but I'm begging you for a little bit of mercy. Please don't steal from me.

My dad was supposed to join me in this trip to Ooty, please don't let me remember him and get reminded of the day that you ripped me off completely.

I've tried talking to your customer support but they did not help at all. I'm hoping that you can help at this forum.

Ref id: qjzm8249
The bookings were done seeing the nice room picture in the app. But to my surprise when i checked in, it was totally different, pathetic and horrible.
I booked 5 rooms in hotel rama blue point, nainital in the name of ms shweta mundra dated 18th june, 2016.
The situation of the rooms could not be worst. There were flies and cockroaches all over. The bedsheets and quilts were overflowing with spiders. The washrooms were stinking. You can see the same in the pictures attached.
The staff sitting at reception misbehaved with us and denied us to allot other rooms. The hotel manager and staff said they did not have any bed sheets, neither could they provide us hit or some sort of chemical to kill the insects.
We had children with us and the hotel staff could not be of any help and harassed us at 11 pm for almost 2 hours.
I'm sorry to say but you are not staying up to your goal which says that you change the way people live away from home. It was a complete harassment in the middle of the night and the staff yelled at us and asked us to leave the hotel. We already made the payment at the time of booking. I called customer care right at that moment and told mr. Atul of the scenario.
I have never seen such unprofessional services from any service provider like you promote you are. Overall your oyo services are pathetic and you people are responsible for ruining my holidays.
I hope to at least receive some good feedback from you, now after you receive this complaint. Kindly look into my matter as i was a victim of your harassment, misbehavior and inconvenience caused. I want compensation for being treated badly by your staff.
I am looking forward to receive positive feedback from your end very soon.

Thanks and regards
Shweta mundra
Senior manager
Indigo airlines
[protected]

Hi,

My name is bharat and i have booked a room in mumbai from 12th to 15th june and on 15th june, i had a train to catch at 16:30, so i thought of checking out at 2:o clock to the station.

I got a call from the reception at 12 o clock that my check out time is over and i had to leave, i told them that i need some time to pack and freshup to checkout and they said to make it asap. As i had a kid and it took some time we packed everything and came to the reception as 13:10 and now at the recption then say me that i have to pay 1000rs extra.

I asked them why, they dint even inform me over the call nor the oyo people called me that i would be charged extra.

Receptionist wanted to call me oyo by the time i spoke to oyo rooms and their sick customer care who dont know anything it was 2 o clock and now the receptionist wanted me to pay 1250rs as it was showing in the app that is what they say.

This is how stupid it is, now coming to the options which they showed at the time of booking.
There was no wifi, no hot water, no drinking water.

If we are going to ask water they are going to charge 50 rs per 1 litre bottle.

They dint allow me to chekout with out paying that extra amount.

Now they told me they will refund and raised a complaint and the caseid is 355635 and i dont have any update on that from the past 7 days.

My first experience with oyo rooms was worst. They have a property in bhowali (Nainital) with name "arsh international" we cheked in on 9th june 2016 and checked out on 10th june 2016. They charged approx 4200 for two rooms (After discount) and below is the discription of room, anyone can imagine the actual terrif,
(Room no. 302 and 309)
No towels
No soap
Dirty rooms (Even dustbin not cleaned)
Broken tap, was basin and toilet seats.
Food available 2 hours after request (Oyo claims inhouse restaurant)
Food quality is not good and charges equivalent to a 3 start hotel.
Lodge type environment (Scary).
Untrained, rude staff
Forget wifi (As oyo claims) tv's not working.
It cannot be conincidence as condition of both the rooms was same.
With my earlier experience i can say one can get a better accomodation on half of the price.
When i rasied the concern to oyo they said these all issues are between hotel and guest, they are only mediator for booking so they cannot do anything.
They suggested me to call hotel owner and raise the issue.

Hi my name is vagish arya
I am a regular visitor of oyo rooms at various places un india.
I had parked my car at Agra - Hotel Laxman Resort Yesterday night.
In the morning i come to know that my car's glass has been broken and trashed badly.
All this happened in the presence of Guard.

Also the cameras of the hotel are not working. People say it is done by a truck pass by with stones
But it is not possible. Bcz the car is standing 10-12 Ft away from road. Also being an engineer i have checked out all the possibilities.
Even if the stone from under the truck or car has hit the car it will not take a parabolic moment that too at a height difference of nearly 4ft.
It has been done intentionally. And i want to claim my right for the same.

I am living at oyo rooms from 13th of june near lajpat nagar. The facilities they promised to provide is not been there. Since the first day the ac of my room is not working after making various complaints it is still not fixed.In this not summer after working for 10 hours a day when i come back ti the room its so humid and not. I have taken this room for 30 days and i am paying 600 rs per day for an ac room. The shower in my room is also not working, after making various compliant my issues are still not resolved. I would like to get the repayment of the advance money i have submitted. I have faced so many problem and this is the only forum from where i have some expectations.

I have checked in Hotel The Sirona, Bund Garden Pune.

The condition of premium quality category rooms are poor then a Dharamshala, very unhygenic. The rooms are sticking. The bed covers were also sticking and very unhygenic.

I have not been provide with water. The unfiltered, unhygenic water is being served in the rooms.
The breakfast was a nighmare, the black cat war roaming in the open kitche on the terrace. There were no fans or other air conditioning facilities. The bathrooms were also sticking.
Over all very poor service.

I booked AC room at Greater NoIda on 3rd Jun as I had exam on next day.But AC was not working as no power was there and I had to sit under fan in 40c temp..I complained about it, hotel staff was like " light nhi hai to AC nhi chalega" ..I could not find any other place that time as all hotels were full...Due to that hot I could not sleep nd ultimately my exam got spoilt...I will defiantly go to consumer court for such cheating..I tried to reach customer care but their response is pathetic

I had a horrible experience of stay at oyo rooms river view, jim corbett. Amenities offered online like swimming pool, wifi, children play area, hot water geyser for which i was charged heavily were not provided to me at the hotel leaving my family completely disheartened and ruining our vacation. Also the hotel staff gave least priority to oyo customers in terms of better rooms and services taking oyo customers at the hotel for granted as the payment was already made. The rooms were not provided with oyo welcome kits which oyo proudly flaunts in the hotel room pictures which are displayed to lure the customers. Customer care of oyo was not only noncooperative but was rude and arrogant when approached by me on phone. My room was cancelled without my knowledge and without any refund causing harassment by hotel staff as well pestering me to vacate the room which as per oyo's updated status with them showed my booking cancelled. Later the oyo customer care justified their action as accidental which i highly doubt. Such service and experience actually speaks poorly of the professionalism of the oyo staff, liasoning with the hotels and compels me to post such a strong remark about a "seemingly" respectable and promising firm. I would strongly not recommend oyo to my friends and family after this experience.

I booked a room with oyo rooms. But I am very unsatisfied with this room because it was completely different which I seen in photograph. Anyway it not hurt me more but it will hurt oyo room more. Because it is a matter of quality if anyone can not give quality. he can not be stay in current market. Networking is the key of business. Well thank you for this kind of [censored] service.