OYO Rooms Complaints & Reviews

I am living at oyo rooms from 13th of june near lajpat nagar. The facilities they promised to provide is not been there. Since the first day the ac of my room is not working after making various complaints it is still not fixed.In this not summer after working for 10 hours a day when i come back ti the room its so humid and not. I have taken this room for 30 days and i am paying 600 rs per day for an ac room. The shower in my room is also...

I have checked in Hotel The Sirona, Bund Garden Pune.

The condition of premium quality category rooms are poor then a Dharamshala, very unhygenic. The rooms are sticking. The bed covers were also sticking and very unhygenic.

I have not been provide with water. The unfiltered, unhygenic water is being served in the rooms.
The breakfast was a nighmare, the black cat war roaming in the open kitche on the...

I booked AC room at Greater NoIda on 3rd Jun as I had exam on next day.But AC was not working as no power was there and I had to sit under fan in 40c temp..I complained about it, hotel staff was like " light nhi hai to AC nhi chalega" ..I could not find any other place that time as all hotels were full...Due to that hot I could not sleep nd ultimately my exam got spoilt...I will defiantly go to consumer court for such cheating..I tried to...

I had a horrible experience of stay at oyo rooms river view, jim corbett. Amenities offered online like swimming pool, wifi, children play area, hot water geyser for which i was charged heavily were not provided to me at the hotel leaving my family completely disheartened and ruining our vacation. Also the hotel staff gave least priority to oyo customers in terms of better rooms and services taking oyo customers at the hotel for granted as...

I booked a room with oyo rooms. But I am very unsatisfied with this room because it was completely different which I seen in photograph. Anyway it not hurt me more but it will hurt oyo room more. Because it is a matter of quality if anyone can not give quality. he can not be stay in current market. Networking is the key of business. Well thank you for this kind of [censored] service....

Booking id : kbhc3684
Complaint no : 348181

I have never seen such unprofessional services from any service provider like you promote you are :

I spent 11k for one night stay in houseboat with thought that we will be getting best services but what we got is mentioned below.

1. We were looking for early checkin at 10:00 am, which they refused saying we can't provide and you can checkin only...

I have booked 2 rooms in OYO with booking nos. RYUD8374 and TJZI0193. But when we reach the hotel, they told that all the rooms are filled up. Now what should we do? Is this the service OYO rooms are providing. Its really disgusting getting this kind of issue. Later the hotel authority send us to somewhere else in NBCC. The rooms are of small size and not as much as comfortable as we have booked. But they took the same charge as the rooms...

Could you please provide a valid customer care number of OYO
We have booked a hotel in shirdi, we need the hotel person's contact number to find the location.

This is really not acceptable. At least after booking confirmation you should provide the Hotel contact number.

[protected] is not working .

we look forward to hear from you at the earliest.

Thanks
Sheetal...

Firstly the oyo application showed the wrong hotel at the destination that is Lajpat Nagar, Delhi. I roam about 1 hour in this area to find the hotel. Afterwards i came to know that the hotel destination was in Bihar. I talked to their customer care executive he said he is arranging me a hotel near to that area. He booked a hotel and said the discount given to me is of 45% for the fault from their side and telling that there are all the facilities...

Following are the discrepancies i faced :-

1.There is not proper fixed discount given by customer reps for corporates sometimes we get 10% sometimes nothing.It seems the apps are better giving 20-30% discounts.Why do we need to do corporate tie up i don't understand.

2.On 4th June i had communicated to the customer rep assisting that our corporate guest will reach by 4.00 am( Checkin starts at 12.00 pm) he said...

I checked in hotel shuhul continental, east of kailash, new delhi on 4.06.2016... The booking was done by wagman group... The service here is horrible.. Shabbiest that i have seen in recent times.. Although infrastructure good... I have noticed it's a hotel tagged with oyo brand name... Kindly don't malign your reputation tying with a shabby hotels like shuhul continental...


Dr nishant..
Oyo customer
[protected]@yahoo.com...

Complain regarding oyo rooms site. Booked 5 rooms in srinagar on 04-june-16 for 01-jul-16 to 04-jul-16 with reference number trgm9387 with amount 38685 paid. During booking they have informed terms as free cancellation policy. However once i cancelled booking on 05-june-16 just day after booking they have deducted 50% of the amount. Site is full of bugs like it did not even given warning that it will deduct 50%, shows some rooms without proper...

I had booked stay at hotel chandigarh grand in it park for 2 days. I checked in early at 9 am for which i had to pay 500 which was justified. I checked in on friday & in the night there was no electricity in the hotel room which was allocated to me
Finally the hotel staff shifted my room at 6 am on saturday morning & as per the schedule the checkout time was 11 am. I checked out at 1:50 for which i was charged 1000 rs extra which...

I, bhonagiri srinivasu, of suryapet village nalgonda dist. Telangana district. My mobile no: [protected] and mail id is : [protected]@gmail.com. I have ordered a room in nampally, hyderabad telangana on 04.06.2016 by paying an amount of rs.1189/- through internet banking in the afternoon. Unfortunately, due to some problems the program was cancelled and i have cancelled the program.

But i have not received any refund amount to my...

This is regarding the confirmed booking made by in oyo rooms on 11th & 12th jun'16 in oyo premium dharamshala (Hp)

As i have made the 100% payment & got the confirmation from oyo on booking (Booking id : leys1563), i expect will be given to me in booked property.

I am feeling cheated from oyo side, that the rooms are not available even after 100% payment is made in advance & confirmation from oyo side too on...

I have taken this oyo room on 31st May, and today is 1st of june, i have not a got a single bottle of cold water, i have asking for water for last more than 24 hrs and everytime i get to hear that we dont have cold water, last night i had to sleep good hours without any power because they had no diesal to support the generator, i am surprised to see this kind of service, when i complaint to the customer care, i had no response and when i...

Hello,
I booked a oyo room in matunga mumbai for one night stay (28th may). We reached the property at around 5:30 in the evening, we were surprised to see that we booked a third grade lodge in the name of oyo, we got the room and that was smaller then train comparment and double bed for good enough for only 1 person and above all ac was not working because of some repair work and they said we will not face this problem in night,...

Hi,

I am sunil kaura this side. I am a resident of hyderabad and was planning to travel to delhi today. I had made a booking at 10 am today for a single night stay at oyo saket metro stationpremier. I paid the full payment of inr 2, 999/.

However, there was a personal exigency at my end and my son got hurt and hence i could not travel to delhi. Pls find attached the boarding pass and evidence of the tickets...

Booking IDs: QDSC2947 & XADS5762

Booked rooms first with a lake view and the second with a valley/hill view as written in the description of hotel and in the images available on the app/website for the hotels.

https://www.oyorooms.com/1679-premium-hotel-exotic-lake-view-upper-lake-road-kodaikanal

https://www.oyorooms.com/2419-premium-hotel-corporate-getaway-observatory-road-kodaikanal
br...

I had wrongly put the date as the check-in/check-out date, and hence i had to cancel the booking. But refund has not been given yet. Errors occur on everybody's part but that doesn't mean oyo or any company can fraudulently keep money if am not availing the service. I realised my error in entering booking date and called customer care (Cc) straightaway and cancelled the booking in 5 min. But cc personnel took the refuge of system and kept...