OYO Rooms Complaints & Reviews

Booking ID - XQUA1435

I had cancelled this booking immediately after making the booking and have not yet received the refund.

I was talking to one of the customer care executives through the customer care number - +[protected] and to my surprise the call was disconnected. I tried calling back several times but receive a message that I need to contact Reliance (service provider) as the number is no longer in use. I wonder if Mr. Ritesh Agarwal has not paid his phone bills and needs to go through another round of 'funding' for this! Pathetic customer support and I am sure I will never use nor propagate Oyo Rooms to anyone. If the company actually care about customer service, they will take this compliant seriously and resolve the issue without any further delays.

Jwalant Sharma

Through oyo we had booked a double bed room in manu residency bangalore. It is a sub standard hotel. Staff are very lackadaisical in their approach. Food is of equally low standard. Lift is out of order frequently. They are reluctant to switch on the generator at times of current failure.
The dining space is not maintained properly and has no fans. They are reluctant to switch on the ac also. The tea cups they give for breakfast cannot be offered to beggars also. A snapshot of the same is given below.
When oyo is booking rooms they should be aware of the standard of the hotel to insure their own goodwill in the hospitality arena.
We are very annoyed and dissatisfied!!!

I book 2 days ac hotel at hotel nile residency bangalore from 7th may to 9th may 2016 and before doing a checkout i asked the hotel property owner that i will be checking out at 1 pm on 9th as my flight was at 5 pm, but i got a little late by 20 mins and then he started arguing that i have to pay 850 rs more because in an coming half hr late and initially i was like ok, he is just saying things as it does not make any sense to pay 850 rs just for 20-30 mins but then he started saying that sir this booking is thru oyorooms.com website and they will charge him 850 rs if i wont pay him, as he was talking to one of a person from oyorooms over the phone for the same things. That time i was so adamant that i am not going to pay any thing as it does not make sense to pay for just 30 mins and its not a right way to deal with any customer. And then he handed over the phone to me to talk with one of a representative from oyorooms and that person was literally very rude, i even told that i am going to complain against him and then in reply he said "do whatever you want to do, it does not matter to him, just pay the money and get lost." i was literally shocked after listening to his reply, but as i was getting late for my flight, so finally i gave up, paid 850 rs and left the place. But for sure i am not going to book any hotel or advice any one to book thru any kind of these website if one cannot threat their customer properly.

Hi everyone,
I went to delhi on 3rd april with my family and i booked oyo rooms in chattarpur through my mobile phone.

When i reached there using gps around 8pm and then one of their boy took our family to another building. But that building was so dirty so i told i dont want to stay here. Then shifted us in the previous building. We ordered dinner one of their tieup restaurants. Few minutes later their ac stopped working and when i asked they told power of the area is gone.In the mean time dinner came to my room. Immediatly light of the building also closed. I was their with my wife and my one year old baby.
We asked their staff what happened they told it will take some time. But light didnt came for long time and we could not have dinner also. My baby started crying also. I asked so many times then we called customer care of oyo rooms.

But they just talk and says pls wait. We were so tired. I asked to call building owner for the fault or refund our money so that we can shift some other place.

But when we talked to the owner he started giving me abuse. Then i called oyo rooms call center but they also didnt respond. Then i packed my luggage and started going out of the building then building owner came and told all their guys to catch me and beat me with my family.
I ran with my family from the building and all my family was crying while running.
Oh! My god ~ this could happen to me in oyo rooms.

I never forget such a disaster day.

So friends pls be aware the oyo rooms is not safe for anyone specially for families.

I want the justice from oyo rooms company.

Our booking details are :

Qnkh5047
3rd april 2016
Chattarpur enclave phase 2
Block b 199a

Contact person : akhilesh kumar (Oyo rooms)


Messages from oyo rooms

Hi, you were speaking with akhilesh kumar. I am extremely sorry for the inconvenience you are facing. Rest assured i will personally solve this in next 30 mins. If required, call me directly at [protected].

Dear mateen khan,
Thanks for booking with us!
Reach your oyo: from qutub minar metro station on your left, head straight and take left turn from the red light. Continue on the 100 ft road for around 1 km and spot bjp office on your left, then enter chattarpur enclave phase 2 gate. Head straight until roundabout and take ch malkhan singh marg on your right, you will spot oyo on your right (Block-b-199a)..
Map link: http://bit. Ly/delo248
Hotel reception contact: [protected]

We have booked a hotel through oyo rooms for 2 nights but somehow on the date of stay our booking got cancelled. Secondly, oyo promised us to give a better hotel room at the same price as the compensation for the inconvinience caused to us.
The hotel we got was the worst hotel we have ever got. There was no service at all.
Stinky beds, no water bottle, not even bathrooms were worth entering!!
We have paid rs.6500 and we are extremely annoyed on the service provided by oyo.
Either we need the immediate cash back or we have to forcefully go to the consumer forum so that no one else can be fudged by oyo in future.
The details of booking are :
OYO Premium Shoram Palace Road Charing Cross : Booking No.: LUXC1634
Waiting for your response.

I am staying at ahuja residency, sector - 44, noida. The staff here is very rude and misbehaved with us. We had ordered 7 cups of tea of which 3 cups of tea had to served in sometime. When the remaining order was not served we asked them thrice to get the remaining order but they refused to complete it. It has been an very disappointing experienece for us. Horrible staff and unacceptable behaviour.

I am a regular customer of OYO. On 12th may 2015. I booked an OYO at OYO Premium Sheetal Bhubaneswar with booking ID VCNF8376. I was never informed about the checkout on behalf of OYO or the Property manager. I was charged additional Rs 1450/- by OYO for 2 hour late check out. OYO could have text me to notify me about the checkout timings or the property manager/ receptionist could have notify me regarding the checkout, but non of them did the same. They waited silently to Poach money by using this term late check out. This is an unethical practice. Next time will prefer to stay out as much as i can from OYO bookings.

I have serious feedback and complaint regarding the way the oyo rooms operations are being managed. I booked oyo rooms for my family holiday (The details of my bookings are provided below). I did not avail of any of your promotional discounts/ coupons and made full payment for these bookings and that too 3-4 months in advance.

1. Oyo premium himalaya view - 13 guest - 5 rooms, 2 nights (May 19, 2016 - may 21, 2016). Booking status - confirmed booking done on mon, 18 jan 2016 (Upfv9610); full amount paid rs.37, 390/-

2. Oyo premium corbett national park - 13 guest - 5 rooms, 1 nights (May 21, 2016 - may 22, 2016). Booking status - confirmed booking done on sun, 17 jan 2016 (Rugm6958); full amount paid rs.18, 595/-

3. Oyo premium luxurious lake stay - 13 guest - 5 rooms, 2 nights (May 22, 2016 – may 24, 2016). Booking status - confirmed booking done on sun, 17 jan 2016 (Luxr9560); full amount paid rs. 57, 990/-

Total amount paid (For 3 bookings) – rs.113, 975/-

After i did the bookings online, i called up your call centre and was promised best rooms (With good view). Oyo guys assured me (Not once but multiple times) that i just need to relax and visit the hotels directly as everything has been booked and arranged. But since i have had bad experiences with some of the new online ventures in the past, i proactively called up your call centre a few times to re-confirm the bookings. After keeping me on a long holds i was told that good view rooms are not available (At the mussoorie hotel). I asked to speak to the supervisor and after long holds and multiple transfers, i got to speak to one of the supervisor (Manish). He assured me that he will get everything sorted within 30mins and call me back.In the meantime i called up the other property manager that i had booked in nainital and to my horrific surprise i was told that they don’t have any bookings in my name and no rooms are available now for the said dates. I was also told by the manager that they have broken all contracts with oyo rooms as there were payment issues. Can you imagine what i am going through right now? Since morning i have wasted around 3-4 hours with your call centre people and still my complaints havent been resolved. This is ridiculous, after making full payments 3 months in advance, i am told (Not by oyo but the hotel manager and that too when i proactively called) that no booking has been confirmed and no rooms are available. We are a group of 13 people and had i gone by the numerous assurances provided by oyo rooms, i would have been roaming on the streets of nainital had i not called today and followed up.

Ritesh, you are a young entrepreneur and i have read about all the good work that you have done which is commendable but i seriously feel that before you expand anymore; re-structure your operations and customer service. Dissatisfied customers will not only make you lose business but also your goodwill that you have earned in the short span.

I look forward to your response and resolution to my complaints at the earliest.

I had booked oyo rooms earlier at nainital and had quite good experience. But this time my experience with oyo rooms has been horrible. Let me narrate in bullets :
• first while booking – as soon as i searched the oyo site to book a room for me and my wife, at about midnight, their marketing started. Without asking for, i was offered about 10% discounted price and the online person told me the offer is for very limited time and shall not be valid the next day. So although i was feeling sleepy, i paid online.
- it’s all marketing gimmick as i realized later.
• i booked a room at hadapsar, pune from four days, as my daughter was staying there, and i wanted to visit her. But they gave me a direction note without mentioning which hotel the room existed, for which getting the hotel was a terrible task. I reached hadapsar square, pune at 10 pm and for one hour went on searching. No body could help from the direction given and when they asked for the hotel name, i couldn’t give. I don’t understand why the oyo people keep the hotel name secret, when we can know it as soon as we arrive. The contact no. Given was continuously engaged. The no. Was a hyderabad no., which diverted the call to pune hotel. After stenuous search i found its name was ‘park view service appartment’. (But it mentioned ‘classic nest’ in bills.)
• as it was late, and i had picked up my daughter, who stayed nearby, i wanted her to stay with us for the night and told the hotel that we don’t need extra bed or breakfast, she may just be allowed to stay. They straight denied and charged extra. The bill is shown below.
• coming to the room, the room didn’t have any space for extra bed, just two 2’6’’ wide cots and about 2’ space around. The room had crack in the wall and full of dirt. The wifi was weak and not working most of the time. The photos are given below.
• there was a mini toilet, which was not attached. The toiletries consisted of a soap which my dog wouldn’t bath with, a pouch of shampoo and a pouch of oil, which the would be customers may see in the photo given below. After i checked in, the next day some problem with their solar hitting occurred, such that all taps gave only hot water.In this summer month of may, we could not even wash our face, forget taking bath.
After ablution the hand shower didn’t stop even after use for long time, there by making entire body and floor wet. The video is attached.
• breakfast was terrible. Poha, or paratha with option of cornflakes. We take toast and omlet for breakfast. When i asked for it, we were charged extra for omlet and morning tea! The sample bills are attached.
• we had booked for four days, from 5th to 9th may, 2016. I arrived at about 11pm on 5th, and getting fed up, when enquired to cancel in the afternoon of next day, the hotel person told that that was the second day, and as i had booked in a ‘discounted’ price, a per oyo rules, i will be charged for three days and only one day refund may be given. Then i understood the marketing strategy of ‘discount’.
I lodged complain under case id 302983. They told somebody will call back. They didn’t. Called them twice later. Nothing happened. I want to warn all the would be customers of oyo rooms, there were better hotels / service apartments nearby at half the price, with more homely and conducive environment. I shall not recommend oyo henceforth.
- dwaipayan pattanaik, (Booking id ; ynxh4189)

Complain i'd 308803.
Oyo room first time experience turned out to be horrific.30 mins to discover location. Unavailability of property manager for location discovery. Unhygienic room and filthy bathroom. Drinking water available for not fit for drinking.
Breakfast was not served though it's part of package and suposedly complimentary.
It's gross cheating.
First impression is last.

Hi,

I finally get time to write about the horrific incidence I faced at Oyo, Bhubaneswar. After this, I have vowed to myself to never use OYO again in my life.

Here goes my story. I booked a room for 3 guests (paid Rs 300 extra for 3rd guest) at OYO Bhubaneswar. On reaching the hotel at around 10 pm, the hotel manager refused to entertain the 3rd guest saying that his hotel only allowed 2 people in 1 room. I showed him by booking voucher which clearly stated 3 guests but he was in no mood to listen.
I called OYO team and the executive talked to hotel manager on phone. Hotel manager refused to listen even to him and told us that there was nothing we could do to get 3rd person accommodated (this was despite paying full amount for 3rd guest).

After 2 hours of haggling with him at night, we finally got a stinking room at midnight. With nowhere to go at that hour, we decided to sleep. Next morning, I called OYO again as the hotel manager refused to provide breakfast or hot water to 3rd person. Oyo again kept on maintaining that manager had to provide breakfast to 3rd guest. When I told them that he was not agreeing at all, OYO said they would call within next few minutes to resolve the issue. Obviously, no one called.

There were more issues with the room that aren't worth ignoring. There was no WiFi despite clearly advertised as a WiFi place. The toilet had no water nozzle and the hotel refused to provide toilet paper. The room was shabby, small and smelled bad.

In a way, I was conned by OYO as they charged me for 3 guests but provided services only for 2. Not to mention the inordinate amount of time wasted on haggling with people in hotel and on phone. Not my idea of a holiday! And Oyo did its best to ruin it for me.

Despite this, when I raised this over and over again on phone and mail, the not so courteous customer care representative did not refund the extra Rs 300 paid by me (which they obviously should). Instead, I was provided with a Rs 300 coupon and an expiry date in Oct so that I could be conned again by OYO. On protesting, she simply refused a refund and said a coupon for future booking is all she could give.

Would never recommend OYO to anyone on account of this lousy and unprofessional behavior.

Booking id : jdvl6218

I had booked one property of OYO in hyderabad for 2days and payed all money via my credit card. Aftr that before check out i extend that same room for one day and i spoke with Oyo team they proceed the room and as said you can make the payment thru online OR cash deposit to property manager then immedialty i payed cash money to manager.
After that he has not updated to his OYO team and system.
Next morning at 7:00clk they khoked my room and said my booking has been cancelled i told why they said you had not make the payment. I told yesturday night i gave you complete money. They told its has cancelled by OYO team. ITS NOT MY FAULT THAT YOU HAD BEEN MISTAKE SOMETHING WHY GUEST WILL BE SUFFER LIKE THAT.
Again in the evening property manager called me and he said you have to pay more 800rs for today.
I said brother i already paid the complete money to you as per OYO team given the such of amount and you are asking again more money.
In between that i have called to OYO TEAM around 5-6times but nobody solved this problem.
The property staff also was not treating properly to guest as for Because of this issue he has not provide the Facility like Breakfast and Tea and other amenties as per i asked they said our hotel Owner denied to provide you anything because of this reason.
THIS IS SOO EMBARASING TO OYO THIS TYPE FACILITIES ARE PROVIDING TO CUSTOMERS.
IT WAS TOTALLY MISTAKED BY PROPERTY MANAGER AND OYO TEAM BECAUSE THEY TOOK THE MONEY AND KEPT IN HIS POCKET WITHOUT ANY UPDATION.
I WILL NEVER NEVER GO WITH OYO AND NOT SUGGEST TO ANYBODY.
ITS BAD EXPERIENCE WITH OYO.
I AM ALMOST BEING IN TOUR AND MOSTLY I AM BOOKING WITH OYO AND GOIBBO. I BOOKED LOTS OF HOTELS IN OTHER OTHER STATE IN INDIA BUT FROM THE OYO ALWAYS GETTING A PROBLEMS.

I got a mail for booking status. But whenever i reached room not avaliable hotel manager told me wait today night i will manage by tomorrow. Oyo rooms top hill
Hotel name: flamingo resorts
Hotel address: flamingo resorts, kanyal road, simsa, manali booking details

Booking no
Check-in
Check-out
Night (S)
Room details wdkc5024
[protected]
[protected]
4
2 guests 1 room
1 double room
Tariff
Discount
Minimum advance
Advance paid
Total
Payment status ₹ 6396
250
6146
6146
₹ 0
Completed

Booking no - npjc7306
Check-in[protected]
Check-out[protected]
6 guests 2 rooms
2 triple room

I have booked 2 rooms in oyo rooms and they have allocated rooms in the below address,
Hotel golden gates
Hotel address: shop no. 200/3, laxmi towers, near south end circle, rashtriya vidyalaya road, bangalore.

When we visited there at 10:30 pm night to stay, they denied us to check-in by asking us (All 6 members) to provide the original id proof in which one person has only pan card as his proof since they have original id proof.
We have begged them in all the way and requested them to take a photo o[censored]s if required for security and called customer care and spoke with them for more than an hour to provide the check-in because it was already 11 pm night.
Nowhere in the policy they have mentioned all should have original address proof, myself is the one who booked those 2 rooms and i had all the original address proof and i told them i have but they denied to check in and argued to provide all members address proof. And we slept in our car itself in the middle of the night because of this oyo rooms.
We have completed the payment before visiting the oyo rooms and they denied to refund our money because cancellation is not possible on checkin date. I had booked the room 2 hours back and if they didnot allowed us to stay in the hotel, then absolutely they should allow me to cancel it but they cheated us again and spoiled our happiness for the whole night and next day. We request consumer court to help us to get back my hard earned money along with the large penalty for oyo rooms and legal action against oyo rooms for because of the inconvenience caused by them for us.
We are ready to face any court hearing on this and available all the time to visit the court if necessary for this oyo roms case.
I have all the evidences which required for my case and will produce those during case time.

Almost around 6 direct witnesses and 4 indirect witnesses are present for this case.

We sincerely request consumer court to take this case forward and ban the oyo rooms and help public to live peacefully.

Thanks!
Best regards,
Mallanna
91-[protected]

Sir, i am inderdeep singh, i booked a oyo room from oyo app in zirakpur of date 10th may. But due to change in plan i cancelled the booking on 9th. So sir, i am requesting for the refund. If refund is not possible my booking should be changed. But now i am not getting anything. I am not getting the money. I am not getting the booking. I will be thankful if you help me out with this. Bcz this not the way to treat your customers. I requested customer care alot more than 20 times but not satisfied. I use oyo many times but this kind of inconvenience is not expected
Registered mobile no-[protected]

I've been in Cochin City Residency, Panampally Nagar, Cochin for two days.
4th and 5th May
The room cost is 1200, so i initially paid him 1000 and later gave him a 500. The next day when we checked out i gave him 900.
He did not have a problem then, but later in the evening he starting calling and irritating stating that i did not pay 500.
So, i met him today randomly and he abused me and took 500 from me.
He also said that if i would lie i would go to hell and stuff so i gave him 500.
I need my 500 back.
Either put into my account or ask him to return.
I hope i get my refund back today.
Thank you.

Dear sir,
Booked 1 no. Oyo room (Triple bed) at bhubeneswar i. E. Subhalaxmi guest house-2 for the period 17/05/2016 to 19/05/2016 though actual check-in is on 18/05/2016 at 0500 am with confirmed status showing in my mail ([protected]@rediffmail.com) and sms also. Payment of rs. 2318/= is already made. But when i called the manager at subhalaxmi guest house-2 at telephone no.[protected], iwas informed that booking is not confirmed & how oyo can book without his/their permission? Also contacted oyo manager at bhubeneswar at his cell no. 0-[protected] (Mr. Prathik) & he told me that matter will be resolved soon. I cannot understand whether the booking is confirmed or not. Please help in resolving the issue as i shall be traveling with my family & i want to sort out the messy issue. Kindly help.
Regards.
S. K. Maji
Mobile : 0-[protected].

I made a booking at miramar oyo room. Bookingid - gjmt0516 as always paid the advance amount, on reaching the property i was told room is not available.
On talking to customer care i was told that now i cant cancel the booking as it is non refundable and they will book another room somewhere nearby, not able to understand did i book room as per my comfort or oyo's comfort. Had a lot of work to do which i am unable to because of this stupidity.

Hi, i booked a oyo room on 22nd april for 26th april..2016 at arcade inn, judges enclave, ahimsa khand, jaipuriya mall, indirapuram. My bookind id was oirs2573. Before reaching at that place i confirmed it twice. When i reached at 5 pm 26th april at that place, nobody was there except a guy who said that there was no room at all. Then i asked for his manager & he replied that manager was out of town and i culdnt get even his contact no. Finally i called oyo customer care at 5:23 pm. Around communicating 10 times i did not any solution & then finally i left the place. Around 7:13 i got another room at another place some gupta residency in vasundhara sect 5. But i already left the place for somewhere else. These two hours are like hell for me since i came after 4 hr drive and i desperately needed some rest. Now i want to get compensation for my this mental torture and your bad services. Anand srivastava

Booking Cancelled - OYO Rooms Marol Andheri, Booking No. OBHU6347

I'm a new customer booked through the mobile app for the first time. I took the option to pay on the app through netbanking rather than paying at the hotel.

This was a big mistake.

As I took a taxi from the airport and reached the hotel I showed them my passport as identification and address proof for check in. To my shock they said that they cannot accept me as my passport is issued in Mumbai. I told them yes but now I have just been posted to Delhi and I'm here only for a night to which I got a stern reply saying that we cannot accept you please cancel the booking.

I had no choice but to cancel the booking.

On calling the helpline I was told no refund since I cancelled the booking. I told them that the hotel wouldn't accept me and that's why I cancelled the booking on their advice after putting me on hold and a total of about 18 minutes on the call I was told no refund possible.

So basically I got conned because I opted to pay on the app rather than choosing the option of booking and paying at the hotel.

The hotel wouldn't accept me and told me to cancel my booking even after having a valid passport but as a consumer I loose all my money and the taxi fare that I took from the airport.

This has to be the most ridiculous policy.

I have checked into hundreds of hotels in Mumbai and have never faced this embarrassing situation.

This is the 1st and last for me on OYO.

Deleting the app and I will make sure that all my acquaintances know about my OYO experience.

I get a corporate rate at the Leela but this was a last minute unscheduled layover and I thought I'd give OYO a try. Well so much for the OYO experience.

Keep conning customers like this this and you will definitely end up where ever you're destined. All the very best OYO team.

Warm regards

Rahul Sharma