OYO Rooms Complaints & Reviews

I made booking on 22 april 2016 for 26 May 2016 for Gurgaon DLF Phase 2 and they did booking for 26 April instead of 26 May. Booking Id- CUVQ7085

I didn't use their pre- booking service and paid full amount to them but when I cancelled they are saying they can't refund the money. When I told them it's your application glitch they are giving 1 or the other stupid excuses. I even ask them to make it for 26 May, they are saying simply NO
Please take this forward. Appreciate your help on this

Thanks,
Jaskaran

Badly cheated with full amount as the cancellation charge
Booking ids - wofk6513, zrfn8375

Oyo rooms being service provider/mediator between customers and hoteliers badly cheated us with their services.
We made the bookings on 22-apr-2016 for two rooms of rs. 2099 each for a hotel in rishikesh and both the bookings got cancelled by me on 23-apr2016 (Check-in date was 23-apr-2016) and called oyo for the refund due to cancellation and got the reply from oyo rooms representative saying that "sir we can't refund it back as per our policy" then i asked them to keep the bookings as it is then i got the reply "sir we can't refund your amount abd deduct 100 percent of the amount (Rs. 4198) as the cancellation charge.

Concern:
How can a service provider keep the full amount with them, when the amount is not being paid to the hotelier by oyo rooms, its clearly unethical practice a service provider is following even if its mentioned in the policies (Could be amended and reviewed from time to time, if required). Oyo could give us the credit of rs 4198 so that it can be used in the next booking, if not then refund the full amount or minimal cancellation charges.

As a courtesy, i called the hotelier to confirm if both the rooms have been booked then, got the confirmation that "yes, the hotel is fully booked" so, in this case hotelier is in profit by taking the new bookings and oyo is enjoying with the full amount (He has not credit anything in the hoteliers account). One person is in loss is me (Customer) with full amount (Rs. 4198). Should have been the case when the hotelier is credited with the booking amount (Even after cancellation) then, i wouldn't mind but, oyo just being the service provider is enjoying all the benefits.

Oyo should refund the amount in my case when i have called them proactively within 5-10 minutes to keep the bookings as it is if refund is not possible irrespective of the polices.

Should have been the case if i have booked directly with the hotelier and would get the bookings as it is after notifying them after the cancellation.

Sir by mistake i have booked a hotel room from oyo room application, but the facilities they showed online were not present at the hotel. In fact they didn't even provided me a bathroom sleepers instead of my repeated requests to hotel staff and oyo customer care.
So if they cannot provide me the service what they have shown online than what is the use of book a room online.
I want strict action against oyo rooms and hotel mehra inn at amritsar.
In fact i think that these type of hotels should be closed for the sake of tourism.

Just spoke to your call centre executive and was told to mail you

I had cancelled my booking today morning and I understand the policy of no refund for one night. But I had booked two rooms and the amount was deducted for both the rooms. And I wanted to book one room but while cancelling I didn't got the option to cancel one single room so I had to cancel both rooms. And after that I have made the booking for a single room in the same hotel.

So it doesn't makes sense to me on why I should have even cancelled the original booking in the first place because there is no refund even for one room. You should consider that I made the booking again for a single room and atleast refund the amount for one room. I'm not saying to refund it for both the rooms, only for one room because I needed one booking which I have made again. So essentially I lost money on two rooms + one room which I booked after that.

Cancellation ID: SIJD6271
Booking ID for booking done after cancelling in the same hotel: WXVK3976

I want the refund for the one room.

Why does it happen every time I book a OYO room on the day of booking once I reach the hotel it's said we haven't received any booking. It had happened to me when I booked a room in Pondicherry. When I reached the hotel they said they never received any booking from OYO. The owner there was a good person and he somehow coordinated and arranged a room. Same happens in Bangalore when I book a room for my parents in Btm Gokul Comforts. When they reach the destination it's said they din receive any booking. Where will a old couple go at night 10 PM. Since it has happened twice I will never go for OYO rooms. Very bad vay to handle the business. M unhappy. Will also suggest my friends and family to never go for OYO

I received an sms from oyo rooms today at 12-56 pm informing that my booking yfxl2508 for stay from 21/4/16 to 24/4/16at oyo room ekdalia park in kolkata has been cancelled .( real hotel name hotel ivy suites )
On calling customer care ms jaspreet informed to my extreme surprise that it has been cancelled by me !!! & she can re-book at the same hotel @ rs 5250 !!! Total whereas the original booking is @ rs 4198 as they offered special discount of rs 1049 .. Even after a long conversation she was unable to connect to her manager .Surprisingly enough one mr saurav of oyorooms called from [protected] at 13-57 pm and informed that my family member ms sneha choudhry called up & did the cancellation as the train got cancelled . Firstly i do not have or know any relative by name sneha & secondly i am not travelling by train .
Oyo rooms have generated a phoney story to get higher room rent thru re-booking at the same hotel which i vehemently refused.

I would request you to kindly take punitive action against oyo rooms & compensate me rs 20000/ for the harassment, anxiety & for the fresh booking on another portal for tomorrow at much higher tariff.
I would request your support & prompt action

I booked two rooms via oyo from 11th april to 15th april 2016 in chennai sriperumbudur district.
We were two defence personnel of official visit.
It was far away from my workplace but still we managed because of pre commitment i.E. Made a booking with oyo.
We reached there in 11th night 2330 hours. Instead of conforming that we are coming there was no arrangement for food.
In hotel, as such we were two guys who had a booking.
We got orders from our headquarters to move back to delhi.
We informed the hotel owner that we are going to leave one day prior on 13th only.
On 14th while going for check out, the hotel owner told that the booking via oyo is upto 15th and we have to get it cancelled by them. We called them i submitted the request and the customer care told us to pay the amount upto 15th irrespective if we are staying till 15th or not.
They routed our call to a lot of executives and no one was in a authority to help, they just wasted our time. In the end, we paid till 15th and checked out on 14th morning only.( one day extra charges).
At our workplace we got a show cause notice of being late.

Because of oyo
1) we have to pay charges of one extra day for both the rooms.
2) we got late at our reporting station and got show cause notice.
3) got mentally harassed as they tried to restrict our movement irrespective of goi orders and decided to file a case whenever we will get time.
4) found a dilemma between oyo management and oyo property, are they the same entity or different one as we think so telling hotel manager is same as telling oyo portral ( in a place where there is no laptops i can tell manager of hotel only).

1. After a confirmed advance booking for 2 days during check in the hotel staff was not ready, they wanted me to shift to another hotel, uncertain for conduct
2. The room was not prepared, no toiletries, no towels, no water bottle and refreshments provided. Only when I asked for them a tiny soap and 2 sachet of shampoo was left in the room. On insisting a small kit of 2 small bottles and soap from OYO was provided and when asked for the tooth brush the staff said that it is not available.
3. The room is extremely noisy and continuous disturbance
4. AC is nonadjustable
5. WIFI does not work
6. Staff is non-cooperative

I had made a booking at oyo rooms goa booking id- dqrb8607, in mid of march for 28, 29 march, when i reached the property and was in process of check in i suddenly got a message that my booking has been cancelled so did the reception.
When i called the customer care they argued that the booking has been cancelled from my side and hence no refund or a re booking can be made.Thankfully i had the hotel reception for witness to prove that the booking was not cancelled by me and it was a system/app error from their side.After a long argument and 5-6 calls they agreed to refund my amt in 2 weeks.

Ticket id - 1018287
Refund id: 43c6mcnqgqtj5nidx19v6064

Its 3 weeks now but i havent recieved any refund.

Thanks

We booked a room with oyorooms at a property near tv tower darjeeling for 4th to 6th may.We recieved booking confirmation by e mail.One month later we recieved correspondence saying that our booking has been changed to one of the premium booking and we wont have to pay extra charges.We recieved mail about upgradation of our booking.Next day again our booking was changed to some lower budget rooms and they offered us the refund of extra amount that we had paid.We told them we do not like the property they are giving us and we would like to have either the original booking or the refund they stated refund cant be given and we will have to accept whatever they are giving.

I had booking with OYO in bangalore.. They cancelled my booking and and they say that the booking cancellation was from my end.. this i terrible.. I didnt do it... And when i tried to talk to some customer service agents they were rally rude and always try to convince me.. after all the deductions from discounts and money from my Oyo wallet i paid around 480rupees and the customer support people say that i cannot checkin at the hotel and also no refund will be done as per their policies.. I was shocked by their behaviour as i did not cancel the booking.. My booking id is : TDSG4092

Hi,
We are staying at your Andheri east property with the name Imperial residency. We are staying here since last 15 days but it seems Oyo starts taking for granted it's customers if they stay for a bit too long. The room was booked for 8 days, extended by 2 days & recently for another 5 days as our work hasn't finished yet. The last booking ID is LWZY0436 with the name of Rajiv Goswami. The Wi-Fi is not working since two days & even after repeated requests hasn't been resolved yet. The problem is there is very poor signal even at the top floor so phone net connection is not working & we have to rely on WiFi for connectivity. The housekeeping guys are doing a mere formality in terms of cleaning the room. They don't even apply room freshener untill and unless specifically asked. Please try to look into the matter as this experience is turning out a bit sour

Hi

This is of the many times I am making complaint again. My booking ID is KBZH8249, I made a payment of Rs. 2239 against it, but later cancelled my booking. I had received confirmation emails regarding cancellation of booking and refund of amount, with some refund ID # 4f4fxy0p4q8lufjrph4npupi But actually I haven't received any amount in my bank account. I have earlier also done many complaints against this issue, but every time I just get a email saying my refund have been processed and its adjustment might take 7-14 days. Honestly this is not a responsible answer, its been more than a month now and I still haven't got my refund in my account. If the refund have been done from your side, please tell me to which gateway or bank account has the refund been done. My booking was of 29th Feburary, 2016. I have checked with my bank the ARN number 74678446057716025299847, given by you. But there is no refund received. Also, please find attached Snapshots of emails and my recent bank account statement I had received. Hoping to get a sincere reply this time.

Thank You

On 1st April 2016 I have booked two rooms for three days (3rd April to 6th April).
But on 5th April 2016 at 10:30 am I have asked them that due to some medical emergency we have to checkout today & cannot continue with the booking till 6th April so please forgive & take the charges for two days. But they did not consider our request & forced us to pay for all the three days.
While checkout on 5th April the receptionist has denied to take the money and asked us to pay online. Then at 12:00 PM again when I have called the customer care regarding the procedure of the payment then they told me that if I would have called them before 12:00 pm then they could have exclude one day charge from my bill of three days.
The two different contradictory statements on the same day made to me at different times. When I have asked them to repeat the recording of the conversation they simply denied that they are not supposed to disclose the recordings at any cost…
Till then I have been forced to make the payment for three days by staying two days. No consideration has been made by them on the ground of medical emergency as well.

Regards,
Snehel Saha

My booking id is kbzh8249, i made a payment of rs. 2239 against it, but later cancelled my booking. I had received confirmation emails regarding cancellation of booking and refund of amount, with some refund id # 4f4fxy0p4q8lufjrph4npupi but actually i haven't received any amount in my bank account. I have earlier also done many complaints against this issue, but every time i just get a email saying my refund have been processed and its adjustment might take 7-14 days. Honestly this is not a responsible answer, its been more than a month now and i still haven't got my refund in my account. If the refund have been done from the company side, please tell me to which gateway or bank account has the refund been done. My booking was of 29th feburary, 2016.

Firstly there was no transparence while i had booked the hotel room in goa for 5 days. They showed me only pictures of the resort saying it was a premium property and upon booking (By paying rs.3099/- per night) saw the property (Bollywood sea queen beach resort) to be below average property and the price charged to me was double the cost as other travel agents were giving the same property at rs. 1600/-

Food quality in the resort was really very bad and i found cockroaches in the basket of chapattis served to me for dinner. Have taken the necessary snaps as well. There were pests roaming around the rooms and i voiced out my concerns with oyo team and also the resort managers asking them to get my property changed but no one even bothered to hear me or get the needful done. The hotel manager acknowledged that there was a problem with pests in the resort and they are looking at the problem

I tried reaching out to the concerned resort manager and oyo rooms but did not get any response at all from anyone. Have sent couple of mails but did not get any response from anyone on the same

I feel cheated as oyo had over charged me for the property and had given me a substandard property while other travel agents were transparent enough to tell me that the property is an average property and the cost ranged from 1500 / - to 2300/-

Request your intervention here

Regards
Ushassu
[protected]

With reference to our booking hotel at goa from 21st March 2016 to 25th March 2016.in this regard we have spoke to ur customer care officer Mr. Akash for mismanagement in the hotel booking at goa and told him to raise for refund the amount. But till date we haven't recieved any reply.details are as follows customer care executive booked 1st 2 days (I. E. From 21st March 2016 to 23rd March 2016 at shiva resorts near calungute beach.but the same time for next two days I told to book hotel near bag beach (radissonhotelradissonhotel near)but he has booked hotel from 23rd Jan 2016 to 25th Jan 2016. And when I have booked 2 days in march why should I have booked for Jan even I have clearly told for 23rd March to 25th March 2016 if open the voice record. So it is the mismanagement of your executive so kindly refund my booking amount as earliest.
Pls look into the matter carefully.
Thanking you
Sujeet jaiswal

I have been using oyorooms from past year, with more than five bookings. It was a smooth transaction until my last booking which was a pay at booking.

I booked a property (Single room for double occupancy) on arambol beach at goa during the fourth week of march (20th to 25th of march), and paid a sum of rs.4495 via online. I was pushed to a situation to cancel the booking later due to some safety issues that i came across on several reviews and my friends.

During the cancellation of the booking after few days on 13th of march, i called up the customer care agent of oyorooms to ensure my cancellation and the terms and conditions for the same, in which the person gave an assurance about the refund of the amount paid within 7 to 14 days after the cancellation.

In a situation where oyorooms failed to refund the amount within the specified period of time, i again called up to ensure about the same on sunday (27th march), where they claim that the property is non-refundable eventually the amount wont be refunded. (Agent miss.Meenakshi)

After contacting higher officials of the firm, ( mr.Rishab saxena, sr executive ) where they claim to have went through the call recordings and found no assurance by their agent. When i demand to share the call recording, initially they (Miss.Reeta, who claims to be the top most official to contact regarding the issue) accept in sharing the call recoding and asked permission for a day or two and assigned a call back. Miss.Chandhni chauhan who called back seeking additional information regarding the issue, had a ver rude behaviour and is found to be skeptic on me.

Again they call back on monday (28th march) to say the same and refused to share the call recordings.

Irony is that the terms and conditions which i was supposed to accept in order to pay the amount clearly specifies about the 100% refund if a booking is cancelled before 24 hours of check in. I have attached the screenshots of the terms and conditions that specify the above point.

I am unhappy and frustrated with the service they provide where your employees make me me call several times with no proper response and held me on line for more than 20 mins in each and every call. I never expected such a worst service from a trusted firm. It is mentioned that you provide budget rooms, do u even think a customer looking for a budget room will not be caring about the money?

I hope there is someone who can help me sort this issue out and get my cash refunded.
Hope am clear with the mail and situation. For any clarifications please do contact me.
Booking id - hpfm7491
Case id - 269610
Ph no : +91 -[protected]

Booking Id: NSHL9726
I made a booking on March 27, 2016 till March 31, 2016 from Oyo. Now, the purpose of work in the city fortunately is over. This made a logic approach to modify my booking to checkout the hotel by today. i.e., March 29, 2016. But, those unprofessional scumbags are denying to fulfill any changes and forcing me pay the entire amount of the booking. This make no sense of taking money for those days where the guest is not even staying. These OYO people's are rude, with no policy of satisfied customers or any sort of assistance. They are just interested in money and looting people.

Hi i am sampath from hyderabad. I have book a hotel room from oyorooms.com near KPHB hyderbad. I got a confirmed message from the oyorooms.When i checked with the hotel management my rooms was not confirmed in that hotel i have made no of calls to oyo customer care but it was waste.They made wait on call or they say we get back to you in half an hour, but i didn't got any call from them.Check the below link of compliant

https://screenshot.googleplex.com/jNrPgfwm7O9

Please avoid oyorooms.com