OYO Rooms Complaints & Reviews

Sir, i am inderdeep singh, i booked a oyo room from oyo app in zirakpur of date 10th may. But due to change in plan i cancelled the booking on 9th. So sir, i am requesting for the refund. If refund is not possible my booking should be changed. But now i am not getting anything. I am not getting the money. I am not getting the booking. I will be thankful if you help me out with this. Bcz this not the way to treat your customers. I requested customer care alot more than 20 times but not satisfied. I use oyo many times but this kind of inconvenience is not expected
Registered mobile no-[protected]

I've been in Cochin City Residency, Panampally Nagar, Cochin for two days.
4th and 5th May
The room cost is 1200, so i initially paid him 1000 and later gave him a 500. The next day when we checked out i gave him 900.
He did not have a problem then, but later in the evening he starting calling and irritating stating that i did not pay 500.
So, i met him today randomly and he abused me and took 500 from me.
He also said that if i would lie i would go to hell and stuff so i gave him 500.
I need my 500 back.
Either put into my account or ask him to return.
I hope i get my refund back today.
Thank you.

Dear sir,
Booked 1 no. Oyo room (Triple bed) at bhubeneswar i. E. Subhalaxmi guest house-2 for the period 17/05/2016 to 19/05/2016 though actual check-in is on 18/05/2016 at 0500 am with confirmed status showing in my mail ([protected]@rediffmail.com) and sms also. Payment of rs. 2318/= is already made. But when i called the manager at subhalaxmi guest house-2 at telephone no.[protected], iwas informed that booking is not confirmed & how oyo can book without his/their permission? Also contacted oyo manager at bhubeneswar at his cell no. 0-[protected] (Mr. Prathik) & he told me that matter will be resolved soon. I cannot understand whether the booking is confirmed or not. Please help in resolving the issue as i shall be traveling with my family & i want to sort out the messy issue. Kindly help.
Regards.
S. K. Maji
Mobile : 0-[protected].

I made a booking at miramar oyo room. Bookingid - gjmt0516 as always paid the advance amount, on reaching the property i was told room is not available.
On talking to customer care i was told that now i cant cancel the booking as it is non refundable and they will book another room somewhere nearby, not able to understand did i book room as per my comfort or oyo's comfort. Had a lot of work to do which i am unable to because of this stupidity.

Hi, i booked a oyo room on 22nd april for 26th april..2016 at arcade inn, judges enclave, ahimsa khand, jaipuriya mall, indirapuram. My bookind id was oirs2573. Before reaching at that place i confirmed it twice. When i reached at 5 pm 26th april at that place, nobody was there except a guy who said that there was no room at all. Then i asked for his manager & he replied that manager was out of town and i culdnt get even his contact no. Finally i called oyo customer care at 5:23 pm. Around communicating 10 times i did not any solution & then finally i left the place. Around 7:13 i got another room at another place some gupta residency in vasundhara sect 5. But i already left the place for somewhere else. These two hours are like hell for me since i came after 4 hr drive and i desperately needed some rest. Now i want to get compensation for my this mental torture and your bad services. Anand srivastava

Booking Cancelled - OYO Rooms Marol Andheri, Booking No. OBHU6347

I'm a new customer booked through the mobile app for the first time. I took the option to pay on the app through netbanking rather than paying at the hotel.

This was a big mistake.

As I took a taxi from the airport and reached the hotel I showed them my passport as identification and address proof for check in. To my shock they said that they cannot accept me as my passport is issued in Mumbai. I told them yes but now I have just been posted to Delhi and I'm here only for a night to which I got a stern reply saying that we cannot accept you please cancel the booking.

I had no choice but to cancel the booking.

On calling the helpline I was told no refund since I cancelled the booking. I told them that the hotel wouldn't accept me and that's why I cancelled the booking on their advice after putting me on hold and a total of about 18 minutes on the call I was told no refund possible.

So basically I got conned because I opted to pay on the app rather than choosing the option of booking and paying at the hotel.

The hotel wouldn't accept me and told me to cancel my booking even after having a valid passport but as a consumer I loose all my money and the taxi fare that I took from the airport.

This has to be the most ridiculous policy.

I have checked into hundreds of hotels in Mumbai and have never faced this embarrassing situation.

This is the 1st and last for me on OYO.

Deleting the app and I will make sure that all my acquaintances know about my OYO experience.

I get a corporate rate at the Leela but this was a last minute unscheduled layover and I thought I'd give OYO a try. Well so much for the OYO experience.

Keep conning customers like this this and you will definitely end up where ever you're destined. All the very best OYO team.

Warm regards

Rahul Sharma

I made booking on 22 april 2016 for 26 May 2016 for Gurgaon DLF Phase 2 and they did booking for 26 April instead of 26 May. Booking Id- CUVQ7085

I didn't use their pre- booking service and paid full amount to them but when I cancelled they are saying they can't refund the money. When I told them it's your application glitch they are giving 1 or the other stupid excuses. I even ask them to make it for 26 May, they are saying simply NO
Please take this forward. Appreciate your help on this

Thanks,
Jaskaran

Badly cheated with full amount as the cancellation charge
Booking ids - wofk6513, zrfn8375

Oyo rooms being service provider/mediator between customers and hoteliers badly cheated us with their services.
We made the bookings on 22-apr-2016 for two rooms of rs. 2099 each for a hotel in rishikesh and both the bookings got cancelled by me on 23-apr2016 (Check-in date was 23-apr-2016) and called oyo for the refund due to cancellation and got the reply from oyo rooms representative saying that "sir we can't refund it back as per our policy" then i asked them to keep the bookings as it is then i got the reply "sir we can't refund your amount abd deduct 100 percent of the amount (Rs. 4198) as the cancellation charge.

Concern:
How can a service provider keep the full amount with them, when the amount is not being paid to the hotelier by oyo rooms, its clearly unethical practice a service provider is following even if its mentioned in the policies (Could be amended and reviewed from time to time, if required). Oyo could give us the credit of rs 4198 so that it can be used in the next booking, if not then refund the full amount or minimal cancellation charges.

As a courtesy, i called the hotelier to confirm if both the rooms have been booked then, got the confirmation that "yes, the hotel is fully booked" so, in this case hotelier is in profit by taking the new bookings and oyo is enjoying with the full amount (He has not credit anything in the hoteliers account). One person is in loss is me (Customer) with full amount (Rs. 4198). Should have been the case when the hotelier is credited with the booking amount (Even after cancellation) then, i wouldn't mind but, oyo just being the service provider is enjoying all the benefits.

Oyo should refund the amount in my case when i have called them proactively within 5-10 minutes to keep the bookings as it is if refund is not possible irrespective of the polices.

Should have been the case if i have booked directly with the hotelier and would get the bookings as it is after notifying them after the cancellation.

Sir by mistake i have booked a hotel room from oyo room application, but the facilities they showed online were not present at the hotel. In fact they didn't even provided me a bathroom sleepers instead of my repeated requests to hotel staff and oyo customer care.
So if they cannot provide me the service what they have shown online than what is the use of book a room online.
I want strict action against oyo rooms and hotel mehra inn at amritsar.
In fact i think that these type of hotels should be closed for the sake of tourism.

Just spoke to your call centre executive and was told to mail you

I had cancelled my booking today morning and I understand the policy of no refund for one night. But I had booked two rooms and the amount was deducted for both the rooms. And I wanted to book one room but while cancelling I didn't got the option to cancel one single room so I had to cancel both rooms. And after that I have made the booking for a single room in the same hotel.

So it doesn't makes sense to me on why I should have even cancelled the original booking in the first place because there is no refund even for one room. You should consider that I made the booking again for a single room and atleast refund the amount for one room. I'm not saying to refund it for both the rooms, only for one room because I needed one booking which I have made again. So essentially I lost money on two rooms + one room which I booked after that.

Cancellation ID: SIJD6271
Booking ID for booking done after cancelling in the same hotel: WXVK3976

I want the refund for the one room.

Why does it happen every time I book a OYO room on the day of booking once I reach the hotel it's said we haven't received any booking. It had happened to me when I booked a room in Pondicherry. When I reached the hotel they said they never received any booking from OYO. The owner there was a good person and he somehow coordinated and arranged a room. Same happens in Bangalore when I book a room for my parents in Btm Gokul Comforts. When they reach the destination it's said they din receive any booking. Where will a old couple go at night 10 PM. Since it has happened twice I will never go for OYO rooms. Very bad vay to handle the business. M unhappy. Will also suggest my friends and family to never go for OYO

I received an sms from oyo rooms today at 12-56 pm informing that my booking yfxl2508 for stay from 21/4/16 to 24/4/16at oyo room ekdalia park in kolkata has been cancelled .( real hotel name hotel ivy suites )
On calling customer care ms jaspreet informed to my extreme surprise that it has been cancelled by me !!! & she can re-book at the same hotel @ rs 5250 !!! Total whereas the original booking is @ rs 4198 as they offered special discount of rs 1049 .. Even after a long conversation she was unable to connect to her manager .Surprisingly enough one mr saurav of oyorooms called from [protected] at 13-57 pm and informed that my family member ms sneha choudhry called up & did the cancellation as the train got cancelled . Firstly i do not have or know any relative by name sneha & secondly i am not travelling by train .
Oyo rooms have generated a phoney story to get higher room rent thru re-booking at the same hotel which i vehemently refused.

I would request you to kindly take punitive action against oyo rooms & compensate me rs 20000/ for the harassment, anxiety & for the fresh booking on another portal for tomorrow at much higher tariff.
I would request your support & prompt action

I booked two rooms via oyo from 11th april to 15th april 2016 in chennai sriperumbudur district.
We were two defence personnel of official visit.
It was far away from my workplace but still we managed because of pre commitment i.E. Made a booking with oyo.
We reached there in 11th night 2330 hours. Instead of conforming that we are coming there was no arrangement for food.
In hotel, as such we were two guys who had a booking.
We got orders from our headquarters to move back to delhi.
We informed the hotel owner that we are going to leave one day prior on 13th only.
On 14th while going for check out, the hotel owner told that the booking via oyo is upto 15th and we have to get it cancelled by them. We called them i submitted the request and the customer care told us to pay the amount upto 15th irrespective if we are staying till 15th or not.
They routed our call to a lot of executives and no one was in a authority to help, they just wasted our time. In the end, we paid till 15th and checked out on 14th morning only.( one day extra charges).
At our workplace we got a show cause notice of being late.

Because of oyo
1) we have to pay charges of one extra day for both the rooms.
2) we got late at our reporting station and got show cause notice.
3) got mentally harassed as they tried to restrict our movement irrespective of goi orders and decided to file a case whenever we will get time.
4) found a dilemma between oyo management and oyo property, are they the same entity or different one as we think so telling hotel manager is same as telling oyo portral ( in a place where there is no laptops i can tell manager of hotel only).

1. After a confirmed advance booking for 2 days during check in the hotel staff was not ready, they wanted me to shift to another hotel, uncertain for conduct
2. The room was not prepared, no toiletries, no towels, no water bottle and refreshments provided. Only when I asked for them a tiny soap and 2 sachet of shampoo was left in the room. On insisting a small kit of 2 small bottles and soap from OYO was provided and when asked for the tooth brush the staff said that it is not available.
3. The room is extremely noisy and continuous disturbance
4. AC is nonadjustable
5. WIFI does not work
6. Staff is non-cooperative

I had made a booking at oyo rooms goa booking id- dqrb8607, in mid of march for 28, 29 march, when i reached the property and was in process of check in i suddenly got a message that my booking has been cancelled so did the reception.
When i called the customer care they argued that the booking has been cancelled from my side and hence no refund or a re booking can be made.Thankfully i had the hotel reception for witness to prove that the booking was not cancelled by me and it was a system/app error from their side.After a long argument and 5-6 calls they agreed to refund my amt in 2 weeks.

Ticket id - 1018287
Refund id: 43c6mcnqgqtj5nidx19v6064

Its 3 weeks now but i havent recieved any refund.

Thanks

We booked a room with oyorooms at a property near tv tower darjeeling for 4th to 6th may.We recieved booking confirmation by e mail.One month later we recieved correspondence saying that our booking has been changed to one of the premium booking and we wont have to pay extra charges.We recieved mail about upgradation of our booking.Next day again our booking was changed to some lower budget rooms and they offered us the refund of extra amount that we had paid.We told them we do not like the property they are giving us and we would like to have either the original booking or the refund they stated refund cant be given and we will have to accept whatever they are giving.

I had booking with OYO in bangalore.. They cancelled my booking and and they say that the booking cancellation was from my end.. this i terrible.. I didnt do it... And when i tried to talk to some customer service agents they were rally rude and always try to convince me.. after all the deductions from discounts and money from my Oyo wallet i paid around 480rupees and the customer support people say that i cannot checkin at the hotel and also no refund will be done as per their policies.. I was shocked by their behaviour as i did not cancel the booking.. My booking id is : TDSG4092

Hi,
We are staying at your Andheri east property with the name Imperial residency. We are staying here since last 15 days but it seems Oyo starts taking for granted it's customers if they stay for a bit too long. The room was booked for 8 days, extended by 2 days & recently for another 5 days as our work hasn't finished yet. The last booking ID is LWZY0436 with the name of Rajiv Goswami. The Wi-Fi is not working since two days & even after repeated requests hasn't been resolved yet. The problem is there is very poor signal even at the top floor so phone net connection is not working & we have to rely on WiFi for connectivity. The housekeeping guys are doing a mere formality in terms of cleaning the room. They don't even apply room freshener untill and unless specifically asked. Please try to look into the matter as this experience is turning out a bit sour

Hi

This is of the many times I am making complaint again. My booking ID is KBZH8249, I made a payment of Rs. 2239 against it, but later cancelled my booking. I had received confirmation emails regarding cancellation of booking and refund of amount, with some refund ID # 4f4fxy0p4q8lufjrph4npupi But actually I haven't received any amount in my bank account. I have earlier also done many complaints against this issue, but every time I just get a email saying my refund have been processed and its adjustment might take 7-14 days. Honestly this is not a responsible answer, its been more than a month now and I still haven't got my refund in my account. If the refund have been done from your side, please tell me to which gateway or bank account has the refund been done. My booking was of 29th Feburary, 2016. I have checked with my bank the ARN number 74678446057716025299847, given by you. But there is no refund received. Also, please find attached Snapshots of emails and my recent bank account statement I had received. Hoping to get a sincere reply this time.

Thank You

On 1st April 2016 I have booked two rooms for three days (3rd April to 6th April).
But on 5th April 2016 at 10:30 am I have asked them that due to some medical emergency we have to checkout today & cannot continue with the booking till 6th April so please forgive & take the charges for two days. But they did not consider our request & forced us to pay for all the three days.
While checkout on 5th April the receptionist has denied to take the money and asked us to pay online. Then at 12:00 PM again when I have called the customer care regarding the procedure of the payment then they told me that if I would have called them before 12:00 pm then they could have exclude one day charge from my bill of three days.
The two different contradictory statements on the same day made to me at different times. When I have asked them to repeat the recording of the conversation they simply denied that they are not supposed to disclose the recordings at any cost…
Till then I have been forced to make the payment for three days by staying two days. No consideration has been made by them on the ground of medical emergency as well.

Regards,
Snehel Saha