OYO Rooms Complaints & Reviews

Hi my name is vagish arya
I am a regular visitor of oyo rooms at various places un india.
I had parked my car at Agra - Hotel Laxman Resort Yesterday night.
In the morning i come to know that my car's glass has been broken and trashed badly.
All this happened in the presence of Guard.

Also the cameras of the hotel are not working. People say it is done by a truck pass by with stones
But it is not possible. Bcz the car is standing 10-12 Ft away from road. Also being an engineer i have checked out all the possibilities.
Even if the stone from under the truck or car has hit the car it will not take a parabolic moment that too at a height difference of nearly 4ft.
It has been done intentionally. And i want to claim my right for the same.

I am living at oyo rooms from 13th of june near lajpat nagar. The facilities they promised to provide is not been there. Since the first day the ac of my room is not working after making various complaints it is still not fixed.In this not summer after working for 10 hours a day when i come back ti the room its so humid and not. I have taken this room for 30 days and i am paying 600 rs per day for an ac room. The shower in my room is also not working, after making various compliant my issues are still not resolved. I would like to get the repayment of the advance money i have submitted. I have faced so many problem and this is the only forum from where i have some expectations.

I have checked in Hotel The Sirona, Bund Garden Pune.

The condition of premium quality category rooms are poor then a Dharamshala, very unhygenic. The rooms are sticking. The bed covers were also sticking and very unhygenic.

I have not been provide with water. The unfiltered, unhygenic water is being served in the rooms.
The breakfast was a nighmare, the black cat war roaming in the open kitche on the terrace. There were no fans or other air conditioning facilities. The bathrooms were also sticking.
Over all very poor service.

I booked AC room at Greater NoIda on 3rd Jun as I had exam on next day.But AC was not working as no power was there and I had to sit under fan in 40c temp..I complained about it, hotel staff was like " light nhi hai to AC nhi chalega" ..I could not find any other place that time as all hotels were full...Due to that hot I could not sleep nd ultimately my exam got spoilt...I will defiantly go to consumer court for such cheating..I tried to reach customer care but their response is pathetic

I had a horrible experience of stay at oyo rooms river view, jim corbett. Amenities offered online like swimming pool, wifi, children play area, hot water geyser for which i was charged heavily were not provided to me at the hotel leaving my family completely disheartened and ruining our vacation. Also the hotel staff gave least priority to oyo customers in terms of better rooms and services taking oyo customers at the hotel for granted as the payment was already made. The rooms were not provided with oyo welcome kits which oyo proudly flaunts in the hotel room pictures which are displayed to lure the customers. Customer care of oyo was not only noncooperative but was rude and arrogant when approached by me on phone. My room was cancelled without my knowledge and without any refund causing harassment by hotel staff as well pestering me to vacate the room which as per oyo's updated status with them showed my booking cancelled. Later the oyo customer care justified their action as accidental which i highly doubt. Such service and experience actually speaks poorly of the professionalism of the oyo staff, liasoning with the hotels and compels me to post such a strong remark about a "seemingly" respectable and promising firm. I would strongly not recommend oyo to my friends and family after this experience.

I booked a room with oyo rooms. But I am very unsatisfied with this room because it was completely different which I seen in photograph. Anyway it not hurt me more but it will hurt oyo room more. Because it is a matter of quality if anyone can not give quality. he can not be stay in current market. Networking is the key of business. Well thank you for this kind of [censored] service.

Booking id : kbhc3684
Complaint no : 348181

I have never seen such unprofessional services from any service provider like you promote you are :

I spent 11k for one night stay in houseboat with thought that we will be getting best services but what we got is mentioned below.

1. We were looking for early checkin at 10:00 am, which they refused saying we can't provide and you can checkin only at 12:00 noon. We reached that place approx 11:30 am and called houseboat person. It was raining and we were standing on roadside with kids and family.
2. We were expecting atleast he receive us and atleast provide space to sit. After continuous calls to houseboat person and oyo customer care, he came to acknowledge at 12:30 pm. After that he started saying boat will come in 10 minutes.
3. Finally boat arrived at 01:00 pm.
4. He drove houseboat and stopped at lunch time for 1 hour and stopped for the day at sharp 5 pm.
5. Evening we asked for extra tea for which we said we will extra pay you. But they bluntly said we have limited milk and time too. We have other work also.
6.In dinner vegetables was of limited quantity.
7. We booked 3 rooms houseboat for 8 people and paid extra to oyo for that.In night on asking for extra bed they said we don't have and you must have informed us earlier in day time.
8.In morning they asked us for checkout on sharp 09:00 am and on asking for delay in checkin for 1 hour, they said we don't know about that. Even customer care didn't help.
9. If you have call logs then check in your system, how many times i called during my stay.


Overall your oyo boat and your services are pathetic and you people are responsible for ruin holidays for your customers.

I have booked 2 rooms in OYO with booking nos. RYUD8374 and TJZI0193. But when we reach the hotel, they told that all the rooms are filled up. Now what should we do? Is this the service OYO rooms are providing. Its really disgusting getting this kind of issue. Later the hotel authority send us to somewhere else in NBCC. The rooms are of small size and not as much as comfortable as we have booked. But they took the same charge as the rooms we booked first.

I would not have filled this complaint but I did this because I am frustrated. I got approx 3-4 calls from OYO to confirm my booking. After confirming they should not have done this.

I hope some action should be taken against such issues.

Could you please provide a valid customer care number of OYO
We have booked a hotel in shirdi, we need the hotel person's contact number to find the location.

This is really not acceptable. At least after booking confirmation you should provide the Hotel contact number.

[protected] is not working .

we look forward to hear from you at the earliest.

Thanks
Sheetal Bhasin

Firstly the oyo application showed the wrong hotel at the destination that is Lajpat Nagar, Delhi. I roam about 1 hour in this area to find the hotel. Afterwards i came to know that the hotel destination was in Bihar. I talked to their customer care executive he said he is arranging me a hotel near to that area. He booked a hotel and said the discount given to me is of 45% for the fault from their side and telling that there are all the facilities like mini fridge etc which was not available in the room. I checked the price of the room in the application it was of Rs 1299 and only Rs 242 discount was given to me and on talking the customer care executive said it is given on room tarrif. After making another call to the customer care one of tour executive said he is forwading the complaint to the team and action will be take soon and assured me twice that he is calling me back in 15 minutes which he did not.

Following are the discrepancies i faced :-

1.There is not proper fixed discount given by customer reps for corporates sometimes we get 10% sometimes nothing.It seems the apps are better giving 20-30% discounts.Why do we need to do corporate tie up i don't understand.

2.On 4th June i had communicated to the customer rep assisting that our corporate guest will reach by 4.00 am( Checkin starts at 12.00 pm) he said the person has to pay 500 extra as early check in charges.However to our utter dismay, the person was charged for the entire day! Instead of having a verbal communication from the OYO customer rep, we felt really cheated.No value for words.Are we really getting any benefit at all?

Firstly they take ages in replying to mails or confirming property booking and when they finally do they get it all mixed up.I think we corporates should totally stop working with OYO and search for other alternatives.

High time other commecial property lendors make a move.

I checked in hotel shuhul continental, east of kailash, new delhi on 4.06.2016... The booking was done by wagman group... The service here is horrible.. Shabbiest that i have seen in recent times.. Although infrastructure good... I have noticed it's a hotel tagged with oyo brand name... Kindly don't malign your reputation tying with a shabby hotels like shuhul continental...


Dr nishant..
Oyo customer
[protected]@yahoo.com

Complain regarding oyo rooms site. Booked 5 rooms in srinagar on 04-june-16 for 01-jul-16 to 04-jul-16 with reference number trgm9387 with amount 38685 paid. During booking they have informed terms as free cancellation policy. However once i cancelled booking on 05-june-16 just day after booking they have deducted 50% of the amount. Site is full of bugs like it did not even given warning that it will deduct 50%, shows some rooms without proper hotel information and provide another room, cancellation policy gets informed to customer after booking. Completely cheating customer without proper information. They have deducted about 20000 rupees in matter of few hours. Kindly help

I do have screen shot and call with customer care recorded which can be submitted to court.

I had booked stay at hotel chandigarh grand in it park for 2 days. I checked in early at 9 am for which i had to pay 500 which was justified. I checked in on friday & in the night there was no electricity in the hotel room which was allocated to me
Finally the hotel staff shifted my room at 6 am on saturday morning & as per the schedule the checkout time was 11 am. I checked out at 1:50 for which i was charged 1000 rs extra which was totally unacceptable as the hotel staff said that it was charged by oyo.

Now if a person sleeps at 6 am do you expect him to check out at 11am. This behavior is totally unacceptable & i want refund of my excess money charged to me.

I am myself in event management company & this is totally unacceptable.

Going forward i would hesitate to use your service & would not recommend also it to anybody. Kindly refund my excess money charged for maintaing a smooth relation with your aggrieved customer.

Regards
Gaurav

I, bhonagiri srinivasu, of suryapet village nalgonda dist. Telangana district. My mobile no: [protected] and mail id is : [protected]@gmail.com. I have ordered a room in nampally, hyderabad telangana on 04.06.2016 by paying an amount of rs.1189/- through internet banking in the afternoon. Unfortunately, due to some problems the program was cancelled and i have cancelled the program.

But i have not received any refund amount to my account back. Most of the companies like flipkart, amazon, shopclues etc. Are giving the amount refund back to the account directly. You also please refund the amount to my account.

Actually, if you refund the amount, i can tell the people that oyo is a genuine organisation as basically i am a public relation officer for the entire nalgonda district.

Hence please refund the amount as soon as early.

Yours truely,

B. Srinivasu

This is regarding the confirmed booking made by in oyo rooms on 11th & 12th jun'16 in oyo premium dharamshala (Hp)

As i have made the 100% payment & got the confirmation from oyo on booking (Booking id : leys1563), i expect will be given to me in booked property.

I am feeling cheated from oyo side, that the rooms are not available even after 100% payment is made in advance & confirmation from oyo side too on booking.

Further, the properties offered till now does not suit my requirements as they are either too far from my destination or are of substandard.

I have taken this oyo room on 31st May, and today is 1st of june, i have not a got a single bottle of cold water, i have asking for water for last more than 24 hrs and everytime i get to hear that we dont have cold water, last night i had to sleep good hours without any power because they had no diesal to support the generator, i am surprised to see this kind of service, when i complaint to the customer care, i had no response and when i complain at the reception - the person said Kar lo complain but we cant provide you cold water. Please stay away with these fraud and fake rooms which speaks very high but provide worst service when you actually go there.And never take rooms at D188, sector 51, Noida, UP.

Hello,
I booked a oyo room in matunga mumbai for one night stay (28th may). We reached the property at around 5:30 in the evening, we were surprised to see that we booked a third grade lodge in the name of oyo, we got the room and that was smaller then train comparment and double bed for good enough for only 1 person and above all ac was not working because of some repair work and they said we will not face this problem in night, and i missed to say that because of repair work there was no electricity as well. After seeing all this i called oyo customer care at around 5:50 and informed them everything and asked for hotel change and they told me that thir support team will call me in next 10_15mins... I waited till 6:20 and called them back.. Again explained everything to some new support guy he put me on hold for 7/8 mins and after that again told me same thing that there support person will call in next 10 mins... Why the hell they are sitting there if some other support will be helping us... Anyways i again waited till 7 and then gave a call just for liestning the same ans so after that i chexkout the property and informed oyo team at 8 that i already left the property because of all electricity issue as i have my 1 year baby with me who was becoming cranky because of all that tempreture but they didn't changed there answer and again told me that u will receive call shortly. I also informed that please let me know soon whether u can arrange anything else i have to book another hotel.
At the same time i was in contact with support team thru mails as well where they are contant with there answers... After all these mails and calls i received call from there so called support team at around 10:45 pm and he asked me what is the issue mam...??? Are you serious after all these discussions and mails you want to hear everything from scratch... Don't u have ayatem where u update cuatomers issue n instead of frustating customer understand the problem first. So after i explaind everything he told me that he will check with someone at property and call me in 10 mins... Which not yet ended after 2 days...
I haven't faced any problem with oyo earlier this was the first time i had issue and they didn't helped... You are on your own once u book any room because they just associated there names but don't own any responsblity. Worst customer service i ever seen... Online bookings are made on trust so try to maintain that... I need any proper explaination on this because i lost my money for that third grade lodge...

Hi,

I am sunil kaura this side. I am a resident of hyderabad and was planning to travel to delhi today. I had made a booking at 10 am today for a single night stay at oyo saket metro stationpremier. I paid the full payment of inr 2, 999/.

However, there was a personal exigency at my end and my son got hurt and hence i could not travel to delhi. Pls find attached the boarding pass and evidence of the tickets that indicate that i was about to travel.

Since there was an exigency that was beyond my control (Due to which i could not travel) - request you to kindly refund in full the payment

Booking IDs: QDSC2947 & XADS5762

Booked rooms first with a lake view and the second with a valley/hill view as written in the description of hotel and in the images available on the app/website for the hotels.

https://www.oyorooms.com/1679-premium-hotel-exotic-lake-view-upper-lake-road-kod...⇄

https://www.oyorooms.com/2419-premium-hotel-corporate-getaway-observatory-road-k...⇄

In the first I was given a side room which I had to stay in even after hours of fighting with the customer care.

When I reached the second hotel, I was shown a room which was pathetic. Out the windows I could see only walls and nothing else (room no 103). Therefore cancelled the booking right away and left the hotel. Did not have the patience of fighting with oyo customer care again.