OYO Rooms Complaints & Reviews

On 28th Sept'22, we have booked 2 rooms at Siliguri (WB) from OYO Mobile App for Rs. 1448.
When we are there for chek-in at around 21:00 Hrs, the Hotel (OYO 10462 Smriti Guest House) Owner refused to provide us the room by justifying that "The price has increased and we have intimated OYO and you may contact OYO for the same".
I called OYO regarding the same and after an hour of discussion the assured us that we will refund...

I have booked a hotel room on 21st october 2022 . when i reached the hotel i couldnt check in because the hotel owner said they are not accepting online payments . The booking id of the hotel is EVXP8249. I have called the customer care executive several times, they ask the details and kept disconnecting the calls . No one helped me or intiated a refund . I always used oyo rooms for booking hotels . From now on I will never book rooms from...

I made a booking for a hotel OYO 76593 Crystal Cottage on[protected] through the OYO app. The booking was from dates[protected] to[protected]. The payment has been made but I can't see the booking in my app or website. I have made a payment of Rs. 2504 for the booking. The booking has not been made so I have not received a booking ID and without a booking ID, I cannot contact customer support. I need a full refund of the amount.
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I booked oyo on 15th oct for one day and make advanced payment on oyo app. My booking ID is SL2Q7641. At the time of check in receiptionist said that my booking is invalid and asked me to pay extra money 636₹ otherwise my booking will be cancelled. As I was travelling from other city for some work pyrpose, I had to pay extra money and she even refused to give me bill at checkout. I have shared screenshot of payments done by me. This kind...

Booking ID JCAK3883, Booked a roand paid rupees 882 which was the complete amount like i was told via customer service. On reaching the hotel, i was denied the keys at 2am in the nights and was pressurized to pay 800 extra after which i would be given the keys....

I booked a room in hotel orient flagship 79904 on 15th oct through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 636₹ apart from 564 which I paid while booking, so total bill was summed up to 1200. They also refused...

I’ve made a booking on oyo on 16th October. When I went there the hotel said that they donot work under oyo anymore. So I had to cancel the booking but after the cancellation I didn’t receive any refund. The amount I paid was 978. Booking Id : DH4N0642. I need the refund as soon as possible....

I booked oyo on 15th oct for one day and make advanced payment on oyo app. My booking ID is SL2Q7641. At the time of check in receiptionist said that my booking is invalid and asked me to pay extra money 636₹ otherwise my booking will be cancelled. As I was travelling from other city for some work pyrpose, I had to pay extra money and she even refused to give me bill at checkout. I have shared screenshot of payments done by me. This kind...

I booked oyo on 15th oct for one day and make advanced payment on oyo app. My booking ID is SL2Q7641. At the time of check in receiptionist said that my booking is invalid and asked me to pay extra money otherwise my booking will be cancelled. As I was travelling from other city for some work pyrpose, I had to pay extra money and she even refused to give me bill at checkout. I have shared screenshot of payments done by me. This kind of service...

Oyo not provided refund for cancel booking id WOR20382 dated 15TH OCTober 2022 and cancellation date 15 october 2022, got cancellation email but not refund amount (Rs 679). Several reminders send to oyo by customer care number and email but no positive response received from their side, was charged extra 2000 rs at the property, i have been trying to rrach out to them. customer service is hanging up on my call, asking personal questions,...

Hello my name is Pritimayee Patra. I had booked a room on 14th Oct from OYO. booking I'd : IZNY8242 . When I called my booking hotel, those people said that they cannot give me room for that amount, so i talked to oyo customer care, they cancelled my booking. Now when I told them about my refund, they are saying that my refund record is not showing at all. Please I want my money back....

I had made OYO booking at OYO Flagship 13933 Varcity Pearl, Bangalore for the following dates and booking IDs:

28 Sept - 29 Sept : RKA10965
29 Sept - 30 Sept : COLA0802
30 Sept - 1 Oct : T4OM3444
2 Oct - 3 Oct : DGGK1698
3 Oct - 4 Oct : U64S9079
4 Oct - 5 Oct : ZLJP6404
5 Oct - 6 Oct : QTZR2881
6 Oct - 7 Oct : ISTH2489
7 Oct - 8 Oct : HOA35732
8 Oct - 9 Oct : RHSE7887br...

Hi my booking id is CVUK2365. I have cancelled my booking on 06/10/2022 and even after 15 days my refund is still not credited. I have talked to customer support executive after 12 days of cancellation they told me that they mistakenly not credited the refund amount and promised the amount will reflect in my UPI account in next 24 hrs but even after 3 days of the promised period my refund amount is not been credited. Now the customer support...

Hi my booking id is CVUK2365. I have cancelled my booking on 06/10/2022 and even after 15 days my refund is still not credited. I have talked to customer support executive after 12 days of cancellation they told me that they mistakenly not credited the refund amount and promised the amount will reflect in my UPI account in next 24 hrs but even after 3 days of the promised period my refund amount is not been credited. Now the customer support...

My booking id is LZXM6946. The total price of the hotel i booked was showing 12115. Coupon discount applied was 5452. Oyo money applied was 1161. I paid 5502 through Paytm wallet. I cancelled the booking by calling the customer care executive. The refund i received was 3503. I did not receive the full amount of 5502. The amount of 1999 is still pending. The refund details shown in the app is also wrong.
Also, although I paid full amount...

I booked a room through oyo app and make advanced payment on app, but at checkin receiptionist asked me to pay 847₹ extra from my booking amount saying its their tariff charges which I dont understand. They warned me that I can cancel my booking if I dont pay extra charge. I tried contacting oyo customer service but my call was not connecting very bad service from oyo. I need my extra charges that I paid back as it is not acceptable. My...

I made a booking for 2 days at OYO 12519 Hotel Sun Palace and made payment also. When I went to check in at 2am they denied because they have no vacancies. They just gave my room to someone else.

When called Oyo they said that the hotel manager marked my booking as checked in and they cannot do anything they again mark it as checked out.

When the hotel marked it as checked out, they initiated the refund but...

I book oyo for 4oct to 7oct and I get a notification that i get shifted my property due to which i cancelld my void booking but still. I cant get my refund of 1982...

Sir.. I book oyo for 4oct to 7oct... But due to property shifting i cancel my booking before the cancelation deadline... I canceled it on 3oct 9 am. But still i didnt get my refund of rs 1982......

Oyo consumer service is asking for contact details and proof, and after sharing them, no further action is being taken by them. They are completely ignoring our complaints and looting us. #banOYO....