OYO Rooms Complaints & Reviews

The customer care executives just put the call on hold and after 15-20 minutes, the call gets disconnected. I am highly disappointed with your services. I have not yet received refund regarding booking made on 4th October 2022 which i had to cancel becausethe property owner denied entry. Please look into the matter. I have contacted your customer care service many times but was not provided any solution. It can't be expected from a firm like OYO.

It was 28th of October 2022, me and my friend were tired from a journey and around 1 AM we decided to rent a room for the night in Dehradun, Uttarakhand. We downloaded the OYO app and booked a room. We tried calling the hotel but it the number was unavailable.
Upon reaching the hotel we called the person in charge, by the number provided at the gate, and he informed us they have cancelled their links to OYO rooms and are now not available to rent any.
The room was in some remote area, it was 1 AM, we were hungry and we had nowhere else to go.
We had paid for the room in advance and no refund has been provided by the company. I request them to kindly repay me as soon as possible.
Booking ID: F58V0696

I booked a room on OYO rooms on 21st July, 2022 . But cancelled it as my plans have suddenly changed.

However, despite my hard efforts to get back my money refunded by calling their customer care for n number of times, still I did not get a penny refunded.

Every time, I call their customer care, they say they are diverting my call to their service desk, however it never happens and call get disconnected automatically.

Booking Id-UJEP8217

Date of incident : 30/09/2022
Client No. : +91 [protected]
on 30-sep-2022 at evening 8-8:30 o'clock around contacted with oyo care support through hotline no., So booked a room and as i denied to pay the money but they said because of that your booking will not be confirmed so by staying on the call they send the payment link which is through google pay 357 INR. so then they provided the booking id which was also wrong "ZG9I9267" provided by Oyo call center agent
so tried after that to contact but non contactable and other agent told no booking has been done, further as he provided the property owner contact details as we contacted property owner they said we will not provide the room you can contact with oyo care support, so as they denied so we have to search another hotel and which takes alot of survival in the night and also which was at cost 1247 INR, so kindly check and do needful
Resolution i want : the whole amount should be refunded and also the amount which i have paid to another property as due to the inconvenience which i suffered due to OYO

Booking L3158180
Jaisalmer on 30 oct 2022
Hv contacted st the number given in email, he says booking is no more valid and check in cud be done.
Reason he told that OYO has not made previous payments, so they will not honour the booking thru OYO

Think of the plight the consumer has to face even they hv done booking 3 weeks in advance.
Please get resolved the matter before I reach Jausalmer on 30 oct.
OYO will earn very bad nane if this happens at all
Subhash Rastogi
Em: [protected]@yahoo.com
M: [protected]

On 4th of October i booked a OYO hotel named OYO Townhouse 332 varthur main road Bangalore. I booked this hotel from OYO app at Rs 616. When i check-in the client charged me Rs 1000 by giving the reason that in Bangalore you can't find hotel below Rs 1600 so i paid extra Rs 1000. I called to OYO service desk they said once you check-out send the bill to us we will refund you to 7 days. After 7 days i called they said please provide bank details so that we can initiate your refunding process. 1 week later i again call to OYO service desk and they said it will 14 to 21 days from the date of check-out so from 5th oct to 26th Oct i should received my amount but didn't.
On 26th of Oct i do again call and this when i press 2 i hear this "no booking id is register with this mobile number press 1 for new booking and press 2 if you need any help of existing booking id" How can it be so i've been in touch with service desk from past 14 days now my call can't reach to service desk.

And the great part is one executive said we have a problem with your bank details why they didn't tell me earlier and when i ask why they don't have any reason they just say we are checking just wait for 2 minutes, after 15 minute call get disconnect. Sometime they don't even call.
I wrote many mail to OYO but no response is received from their end.

Booking id is SEQG2112

Incident happened on 28th October 2022,
Booking ID- BBLP3205,

i had done booking through OYO with hotel -The Heaven Gradens, Vazhakkala and done pre -payment through UPI with discounted price available from OYO site itself on 28th October 2022.

While contacting with the Hotel reception for the confirmation they rejected the booking and state that this booking is not valid so need to cancel and rebook the same from hotel itself.

I lost my payment from bank account and not yet credited back.

This is like a fraud activity from OYO that they are misleading the customers for the payment or else the listed hotel 'The Heaven Gardens should be removed or blacklist from the site business database for the fraudulent activity to customers.

I booked two rooms with booking I'd NTCF8174, i reached at the hotel with my family but the hotel denied check in with stating reason that they do not entertain prepaid bookings from Oyo. It was around 8 pm in the evening with me having kids as well as ladies with me. I called your customer service several times for more than fifty minutes, and no one attended, in the end a lady attended the call who said I will soon get refund of 1087, she insisted me to book at another hotel with booking charge of 170 ( booking I'd PORY8453) then she cancelled the previous booking with reason 'hotel denied check in, I went to that hotel and the pattern followed, they also said no to Oyo booking, and wanted thrice the price which i was supposed to pay through Oyo.So the thing now is, I paid Rs. 1087 in first and rs 170 in other booking (total amount 1257) but i didn't got any stay through your company, i suffered physically, mentally as well as financially.
It's a clear matter of harrasment from OYO ROOMS. The worst thing is there is no one to attend grievances on your customer care number.
Please look into the matter Oyo rooms because we expect some honesty from an Indian startup like you.
I just want my refund with an APOLOGY from OYO ROOMS.

I booked a room on 23/10/22 for 25/10/22 but for some reason I had to cancel it. As per the cancellation policy of the hotel, if I cancelled my booking before 9:00 am then my money will be refunded so I did cancel my booking on 25/10/22 at 7:00 am but still the hotel has not refunded my money. The total amount was Rs. 1071
I therefore request the oyo customer service to kindly look into the matter and take the necessary actions.
Thank you

I booked townhouse 033 for 25th Oct 2022 and paid full amount in advance but when I reached the location the townhouse didn't existed. I tried to contact the owner but got no response. Later the security guard shared that the property got closed back in 2021 but it still shows as active in the Oyo Android app.

I request a full refund that I paid in advance.
Booking id - KX049392

I had booked rooms in Jaipur and Hotel asked for extra charges, I talked with the Oyo customer care and they told me to pay 2000 and will refund it. Extra amount will be transferred to my bank account within 7 to 14 Days but after 20 days did not receive it.

Not able to talk with Service desk as unable to connect and not replying on mail.

Sir I had booked hotel on 1st October for 2nd October 2022 booking date but i cancelled the hotel on same day on 1st October. As per the rule of Oyo the cancellation charge will be not deducted but 9:00 am of 2nd October. But after cancellation i didn't get my money back. I had called Oyo customer care for 20 times but they didn't helped me with any solution. I had waited more than 14 days to get my refund back but i didn't get it. Please take necessary action. The service provide by Oyo is not satisfactory.

I have cancelled my booking bearing id - SI598925 but my refund amount is credited OYO rupee account. Whereas I did payment from through UPI likewise the refund should be credited to same payment source. Very bad experience with OYO customer service they are mentioning we can't help we are from booking department. It can be resolved if OYO send refund amount to same payment source or my bank account.

My Booking ID- QZ6N2407
Ticket ID- [protected]
It's been more than 14 working days but still I didn't got my refund back.Please help me to get my refund back.

I had a booking 4 weeks ago and i cancelled it and still haven't recieved the refund for it Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: FPNV0566 | Resource: Booking

Oyo Monmouth Motel, 3304 Route 66, Neptune, Neptune City 07753, Room 22
Inbox

Jacqueline Howell
Wed, Oct 19, 11:05 AM (5 days ago)
to me

To: Ms. Johnny and Elderly Asian Lady

Hello, I am sending this letter to you as a result of an incident that occurred on 10/15/2022 at about 11:50pm during an evening check-in at your motel named above. I was instructed by Monmouth County Officials to contact you directly before taking any further actions to retrieve my full refund amount $77.92, with key deposit $10.00 as well because my sister and myself could not occupy your room 22, at your motel on the evening stated in this correspondence. The room was unsafe, unclean, deplorable and appalling conditions, making it a health hazard; not to mention the condition of the check-in office.

Now I spoke to you, Ms. Johnny that same evening and you helped the little asian lady with the credit card transaction because she apparently had a problem with completing the payment. I don't want anymore issues than I have to endure on my own and I haven't shown any pictures to the hotels commission or written to them yet. I just want my full refund and you will not hear or see me again in this life. I don't want to create any legal problems for you both, because if your business is closed down due to health violations, it will be devastating.

I was told however, that if there is no compliance from you, I am to submit a complaint to Monmouth County Court and to contact the Monmouth County Health Department and they will come out to your place of business; it is truly a health hazard.

I will include in this mailing some pictures; not all of them; of room 22 and the asian lady lied and said I didn't give her back her keys to room 22. I was told to give you a time frame of thirty (30) days to mail me the refund to the address listed below, from the date of this letter.

Thank you.

Jacqueline Howell
P.O. Box 846
New Castle, Delaware 19720

Booking I'd- F2HY8997
My stay was booked on 9 Nov 2022 to 16 Nov 2022. I cancelled my booking due to unavoidable circumstances. It has been more than the OYO mentioned time still i did not get any refund amount which i have paid. AND ANYONE READING THIS TRUST ME OR YOU CAN CHECK IT YOURSELF THAT NOT EVEN 1 AMONG MANY OYO CUSTOMER EXECUTIVES WILL RESPOND YOU POSITIVELY OR TRY TO SOLVE THE MY PROBLEM.

I have initiated a refund on my room cancellation on 12/10/2022, the hotel manager was not letting me checkin as he was asking for extra charges which I denied to pay, i talked with the oyo customer care and they verified my case and initiated the refund, i was told that the refund will be sent to my bank account with 10 days, but now when i call them they are claiming that they have successfully sent the amount to my bank but i dint received it yet

I have booked a room through OYO app two weeks back and i paid the complete amount at the time of booking itself. My stay was supposed to be 21st October 2022 to 23rd October 2022(3days and 2 nights). When i reached the location and tried to contact the property owner she literally denied my check in and said she is not interested in giving her property to oyo. Moreover she asked me to cancel the booking and to contact OYO customer support. So i cancelled the booking and contacted OYO customer support for alternate options. But all of your executives made me frustrated by putting my call in long hold and didn't made any effort in helping me. So i was forced to book a lodge nearby Mysore railway station. It's been two days i have spoken to more than ten of your executives for my refund but they have raised only half of the amount. In order to get my complete refund I contacted again but they are just putting the call on hold and disconnecting the call without any response which seems to be unprofessional. So I decided to take a final step by sending an email to you before taking legal actions against your company. For your reference I am giving some of the details regarding my booking.
Booking id : Q17T0814, LCMQ8516
Total amount : Rs.2457
Amount refunded : 1228+ 102=Rs.1330
Balance amount : Rs.1127

Please do the needful ASAP. Thanks in advance.

I have a refund for my booking ID GPKE8659, which was initiated on September 24th. I have not yet received the refund. It's been around a month since the refund has been initiated. Each time I call customer care they offer me a call back and I never get the call back. I feel cheated by this attitude from OYO.
I have been assured a refund before making payment at the hotel and now OYO is not responding to my emails. I really feel mistreated by this attitude of giving me no response after taking my money.

Ticket ID: [protected]
Booking ID: GPKE8659