OYO Rooms Complaints & Reviews

Hi,

Due to check-in denied issues, I have asked refund from Oyo and they agreed in email and call that the paid amount Rs.5930 will be refunded. They asked me to wait for 7 to 14 days, but now it has been 18 days and refund has not been processed. Called customer care [protected] for more than 10 times. They do just transfer but the call was put on hold for several minutes and they disconnected the call, There is no proper response.

Filing the complaint with the below details. Please resolve this ASAP

Ticket ID: [protected]
Booking ID: JB6E9607
Check-in (dd-mm-yyyy): ${18.09.2022}
Check-out (dd-mm-yyyy): ${19.09.2022}
OYO ID: ${CHN080}
Booking Creation Source:KS_Android
Booking Status:CHECKED OUT
Property Name:OYO Flagship 32740 KB Residency
Property Code:32740

Was the request raised within 48hrs (Yes/No):YES
Cancellation or modification date on which it was requested:30.09.2022
Payment Mode: CC
Amt. to be refunded:5930
Total Payment made by the Guest: 7567.0 ₹
Reason for refund:EXTRA AMOUNT PAY FOR THE CHECK IN
Dispute Id:NA
Was the validation done from the PM/Stock (Yes/No):YES
Refund Policy:OYO POLICY
Refund Mode:NEFT
Dispute Adjusted (Yes/No):YES
Approved by Designation: akhil.[protected]@oyorooms.com
Approved by Name: Akhilac

BR,
Gnana Sivabalan K
[protected]

I have cancelled my oyo booking
But I havent recieved my refund amt 6040

4 bookings i have cancelled and the booking id are
Booking id are

S76K5707
GR358674
XFSM9259
DI6Z1974

I booked oyo room on 14th Oct through oyo app and made advanced payment. But at checkin they asked me extra money and also refused to give bill. As I had no other option but to pay extra charges. My booking ID is OHUI4908 and I have shared screenshot of amounts paid by me. I paid 847₹ extra apart from money paid on oyo app. I want 847₹ refunded as soon as possible as it is completely out of rule. Oyo shall take strict action against them.

Hlo actually I have booked a hotel but when I reached the property the staff denied my check in and not let me go inside the room
And later when i checked online status it is showing that i have check in but in real my check in denied and I am staying some near by hotel
I have contact your team altest 4 time I do not get any postive response they said to hold the call and after that i have waited for 14 -14 min 3 times
I asked them to Kindly refund my money back otherwise i have to take some legal action
Thanking you
Shweta vikram

Hlo Oyo team actually I have booked a but when I reached the property the staff denied my check in and not let me go inside the room
And later when i checked online status it is showing that i have check in but in real my check in denied and I am staying some near by hotel
I have contact Oyo team altest 4 time I do not get any postive response they said to hold the call and after that i have waited for 14 -14 min 3 times
I asked them to refund my money back otherwise i have to take some legal action still i have no response
Thanking you

I was asked extra money at checkin and when asked for bill, they denied to give bill. I paid extra money for my stay even after prebooking and paying in advance on oyo app.

Booking ID : MVTD8096

Booked hotel theough OYO for 2 days for ₹2117. Hotel asked to pay ₹1000 extra (₹500/day) at checkin. They are asking all customers to pay this extra amount. Please help

I booked for my family of 3 in collection O 85448 Inn 14 OMR Mappillai villa, Perumbakkam, TN and the services were extremely horrible... price was showing rs. 958 in app but they told due to technical issues price was showing like that and took rs.1000 per day. The app is still showing the same price when i checked recently. Moreover i was not allowed to visit my parents as I was counted as visitor. Not only that they did not provide basic necessities i.e. water jug, tea/coffee pouches or anything which is the basically usually kept in any hotels. Housekeeping was terrible. They used to clean only when we told. They did not provide any bill or receipt while checking out. Overall a very disappointing experience.

I made a booking for 2 rooms on oyo for 978 (for both the rooms) and already paid for it. But when I reached the place they said that they dont work under oyo anymore. So I had to cancel it and they said that the refund is successful but it hasn’t reflected in my account yet. I need the complete refund as soon as possible. The name of the hotel I booked was oyo 87360 penensula beach manor. Booking Id : DH4N0642. Mobile number under which the room was booked: [protected]. Email: ameen.[protected]@gmail.com. They also said that I’ll not be getting the complete refund since I canceled it late but I didn’t knew they no more worked under oyo and it was also showing in the app, So I need the refund of 978 as soon as possible.

Hi

My booking I'd : RJ0U8920

Total amount paid : 879

I made booking through OYO App but still I didn't get room and hotel said that they r not operational with Oyo any more.

Yesterday i have made hotel booking, ID : GV9H2809.

Team, Hotel is not allowing us to check in it was really pathetic and very worst situation, my self and my wife kept stand outside of the hotel, they said we have discontinued with OYO and one of hotel person asked my mobile and he cancelled the booking order, pls check booking time and cancelled timing, i want to take this issue seriously how come they said online booking not acceptable??? Then why these hotels available in OYA?

Also such a worst customer service experience, i have been trying to reach customer care people for more than 2 hours, everybody just keeping the call hold for more than 10mins and disconnecting the call, Don't you have quality team for your customer care service.

I want to review all my calls which has been made with customer service call, My registered number is [protected], Also i need a refund of full amount, because of this issue i am very depressed and in mental agony

I booked room through oyo app on dated 15th Oct and make online payment through app. But when I reached the hotel, receptionist asked me how much money did you paid, I said 564₹ which was my booking amount. She told me I have to pay a total of 1200₹ otherwise my booking will be cancelled. She told me to talk to customer care. I tried reaching customer care but it is of no use, no response from them. As I was travelling from outstation I had to pay extra money. I want oyo to take strict action against them and initiate my refund as soon as possible as I have been cheated by either oyo or hotel. I want refund of 636₹ which I paid extra. I have attached screenshot of payment as they denied to give bill also and the behaviour of receptionist is very rude.

I booked oyo room on 14th Oct through oyo app and made advanced payment. But at checkin they asked me extra money and also refused to give bill. As I had no other option but to pay extra charges. My booking ID is OHUI4908 and I have shared screenshot of amounts paid by me. I paid 847₹ extra apart from money paid on oyo app. I want 847₹ refunded as soon as possible as it is completely out of rule. Oyo shall take strict action against such malpractices.

My last oyo booking was cancelled on late night at check in date due to mistake from the part of oyo, they demands refund and compensation, but i can't get anything, all the booking details are given below

Hotel Details
OYO Flagship 80880 Empire Stay Peace

Booking Id
P6HL7651

Check In - Check Out
Sep 17, 2022 - Sep 18, 2022
No. of Guests
2 Adults and 1 Child
No. of Rooms
1 Classic

I don't receive the refund booking id is NGS59862 and amount is 2709 rs. Coco heritage hotel in goa and booking date is 28. Oct. To 2 nov. And time is over about 7 to 14 working day So plz i need this amount so plz refund kar do bhai my cantact number is [protected] plz call me

Dear sir
We booked hotel from Oyo in one 8 collection vibhuti khand gomtinagar lucknow and already paid 2299 on 9 oct22 for 2 days 20-12 oct2022
And I paid 930 in hotel for fooding,
Hotel not provide bill and told that all invoices you recieved from Oyo in your mail,
Details of booking as given below
Re: Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: X0GW0691 | Resource: Booking but till date we not received invoice after many phone call to your oyo office, you provide me bill otherwise I may complaint to consumer forum

Booking id -JM117864, I booked hotel of ₹549 on 31 Sep 22 through Oyo application. But I was asked by hotel owner to pay ₹1000 extra to get room at hotel . I paid ₹1000 cash to hotel as talked by Oyo service manager that the extra cash paid money will be refunded within 14 days. It's 16days today but Oyo is not refunding the money nor giving the reason for delay. I called numbers of time to Oyo.

I booked three bookings from my oyo accounts.. in August 16, 2022

Booking id:- BY037025
Amt should be refunded - 270 INR

Booking id:- H0R50713
Amt should be refunded - 521

Booking id:- CI5N0556
Amt should be refunded - 899

Still no amount is refunded from any of the refund. tried almost 100 times to call OYO. They are not transferring call to service.

They way they are harassing..

1) Some times operators taking care verbally and keep tell hold on the line, I will clear your payment, pls stay there. After 17-20 mins it is disconnected. Then I call again and new operator don't know with whom I was talking

2) Once I got service department, they gave one BRN number after 1 month of cancellation and promise to send rest via email. But no email came either Bank help on the single BRN number

3) Most of the time operator transfers your call service department but you will be on air, nobody will pick your call from service department. Again you call booking number and. say that, again they will transfer to service department and same thing will repeat. "Please press 1 for english, 2 for hindi". You press for example 1, then "please enter booking phone number followed by last 4 digits of you booking id". You do that.. again "Please press 1 for english, 2 for hindi". You are in loop

In short, a big scam is going on

My OYO booking ID: YCPD9166.
Hotel Name:- Hotel starwood residency, Mumbai.

I paid my full amount through online app on Oyo. But, due to lack of hotel service and OYO service, I Cancelled my booking via OYO customer Care. He told me that I will get my "FULL REFUND because my issue was not resolve by him and also because I cancelled my booking by him (customer service)". I also have OYO service mail (where they told me that I will get my full refund back in coming days).
But, after few days, I only received "HALF AMOUNT OF REFUND". When I asked them by calling on their service number [protected], they were just delaying my query by holding call for like 1 hours straight. In past 10 days, I call them 15 times. Still they are just ignoring my refund issue, and telling me that I will get refund in 1-2 days (although 7-8 days passed). Please help me out. I mentioned my booking Id for some reference.

My self-Arup Bhattacharya, I have very bad experience about my Puri (Odisha) tour, I had booked hotel through OYO, Hotel Name: Hotel Dev Bhumi. I was tension free because my room was booked through OYO Room.
I have reached Puri 7.00 am Dt. 13.08.2022 with my wife, after reached hotel, they did not provide room, and asked me room not available. I have request him and asked about OYO room booking, but they refused me. I was already paid advance room rent to OYO, Ruppe's 1092.00.
13.08.2022 to 16.08.2022, my booking days.
ID: VNT80090
Kindly arrange and refund my paid amount.Rs: 1092.00