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OYO Rooms Complaints & Reviews

www.oyorooms.com

3.7

Updated: Dec 4, 2025

Complaints 6601

Resolved

4546

Unresolved

2055

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OYO Rooms reviews & complaints page 33

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Address: OYO ROOMS

Website: www.oyorooms.com

I have stayed with oyo last month. Property has charged 348rs extra from me. I have complained about this to oyo and they me that refund is intitated on sep 30 and amount will get credited in my account in 7-14 working days. Now its almost a month i didn't receive any refund. 5 days they told me to attach the bank statement and said refund they will contact in 48 hrs. I even didn't get further calls from them. Everyday i am calling them, they just keep my call on hold for 10 mins and just dropping the call. Due to this i am very much mentally depressed as there is no response. I want the extra amount i paid as well as the compensation for whatever i am going through now.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Hello,

We understand your agony but we would like to assure you that we are looking into your concern. Request you to kindly allow us some time to get this checked.

Thanks
Team OYO

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Booking Id- F2HY8997
I have booked a room for 7 nights with oyo application and I have completed payment under customer care support. Customer care support promised me that if I will cancel my booking I will get a 100% refund in the same bank account. But due to some reason I have canceled my booking I didn't get a refund yet it complete 15 days already passed and the same amount is showing in my oyo money. With this oyo money, i am not able to do a booking again.
I am requesting you please transfer the amount into my bank account instead of your so-called oyo money.
Also, your customer care service is not responding to my call i have already tried 50 times.

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Address: RRV3+G26, Sector 8, Malviya Nagar, Jaipur, Rajasthan 302017

Website: www.google.com/url?sa=t&source=web&rct=j&url=www.oyorooms.com/&ved=2ahUKEwjY9eT3kpL7AhVG73MBHQ4yCIAQFnoECAsQAQ&usg=AOvVaw21WLyERnh5O7UvdJROcBF7

My booking I'd is EB5Q8854 . I booking room Oyo app then I am cancel the booking but amount was not refunded . I am try customer care also but any one no response so please any further action take. My amount will be not refunded please any help please..

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 12, 2022

Verified Support

Hey, as per our records, our team has shared the resolution with you and your complaint stands resolved. Please do write us back for any further assistance. ~Team OYO

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Since at the time of booking we pay the money either through net banking OR UPI payment, same it should be refunded immediately on cancellation of the room booking. My booking id is A20I4563. I cancelled the booking because the hotel manager was not taking calls and the confirmation not received from hotel. OYO credited refund in OYO wallet. Need this amount urgently in my bank account to book hotel offline.
PLs help.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Hello Aabid,

We are grieved to learn about the experience you had at OYO rooms. Please be assured that the raised concern will be resolved at the earliest.

Thanks
Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 21, 2022

Verified Support

Dear Aabid,

As checked, our concerned team has worked on your issue and provided the needful resolution. We assure you for a hassle-free stay experience in the future. Let us know if you need any further assistance.

Regards,
Team OYO

Aabid husain's [Complaint's author] reply, Nov 23, 2022

Still not received the refund in my bank account even after 20 days of cancellation of booking.
Escalate the issue please.

Aabid husain's [Complaint's author] reply, Dec 2, 2022

Still the refund is not received in my account. Kindly expedite.

Aabid husain's [Complaint's author] reply, Dec 14, 2022

Still no refund..Kindly check.

A

Aabid husain

from Powai, Maharashtra

Mar 24, 2023

Still refund is not received. Pathetic response from OYO rooms. Never book using their services.

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I booked an Oyo room on 16th Oct. check-in date 18th Oct check out date 21st Oct.
I canceled the booking on 16th OCT (canceled confirmation received on my email id and mobile also) and claimed for refund, but no refund has been received yet and none of your executives are cooperating after several attempts on the helpline.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 3, 2022

Verified Support

Hi Dinesh, this is certainly not the experience we want you to have with us. Please share your booking details to get it checked and assist you further. ~Team OYO

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Mobile no:- [protected]
1 st, I booked at royal town oyo.The hotel do not allow to check in and then your agent book another hotel for me.I faced same problem.I got refund for my 1 st hotel in mail.But i have not received refund for nandan residency (booking id- CZEY7209) .plz refund my money as they do not allow me check in.I have called 50 times but can not connect to your customer care for service problem.

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G

Gugut

from Bhubaneswar, Odisha

Nov 3, 2022

Plz help

Can not getting refund though denied for check in. - Comment #4068158 - Image #0

Can not getting refund though denied for check in. - Comment #4068158 - Image #1

Can not getting refund though denied for check in. - Comment #4068158 - Image #2

Can not getting refund though denied for check in. - Comment #4068158 - Image #3

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 13, 2022

Verified Support

Hey Gugut, we are sensitive to your concern. OYO is dedicated to guest contentment and happiness. We have raised your concern with our team and they will assist you soon.~Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Dec 14, 2022

Verified Support

Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.~Team Oyo

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Address: OYO Townhouse RCC Majestic 397 LB Nagar,Hyderabad

We booked OYO Townhouse RCC Majestic 397 LB Nagar under the account Adoor Manju. Booking ID: GPYW4267; Check-in date: 19-Aug-22; Check-out date: 22-Aug-22; No. of nights: 3; No. of rooms: 2 Deluxe Rooms; No. of guests: 4 Adults; Total amount: ₹ 6386.56. We paid Partial amount using the link given in the WhatsApp message by Oyo. We paid 3193 Rupees using amazon pay, Transaction Id:[protected]. We reached on 19th and hotel denied us the room saying no booking has happened. We received a message saying the room got cancelled at night 9PM. The message was a forwarded one which said refund will happen within 7-14 working days.

Till now we haven't received any money. Please help us in this regard and make the refund happen
Screenshots of the messages are given below

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 3, 2022

Verified Support

Hi, as checked with our team, the refund was successfully initiated from our side on 18/08/2022 with BRN:[protected]. Request you to kindly check with your bank once.~Ark

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Address: OYO Townhouse RCC Majestic 397 LB Nagar , Oyo Hyderabad

We booked 2 rooms in OYO Townhouse RCC Majestic 397 LB Nagar booked by Adoor Manju. Booking ID: GPYW4267.
Check in was supposed to be at 19-Aug-22. We were planning to stay for 3 nights and 2 days. We Paid the partial amount ₹ 3193 of total amount ₹ 6386.56( Transaction ID[protected] on 18 august 2022. We paid the amount by clicking in the link given in the Oyo message( message photo attached).

When we reached at the hotel they said no booking was done. Our family had to book a room with extra money in a strange town. We booked the room for 4 people out of which two were women.
On 19th August Night 9 PM we received a message saying our booking got cancelled and within 7-14 days the refund will be given to the Kerala Gramin Bank account, from where the money got withdrawn.

We are attaching the screenshots of messages came from Oyo. Please give refund to the amount of 3193 Rupees

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I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet booking id-JV823631

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I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet. Booking id-JV823631

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 3, 2022

Verified Support

Hi Ramesh, as checked, our team has worked on your issue and sent an email to your registered email ID. Please go through it and share the required details so that we can assist you further. ~Team OYO

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Address: India

Website: www.oyorooms.com

I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet.i have already raised a complaint and they asked for details and never got back again... didn't get refund

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Address: 9th Floor, Spaze Palazo, Sector 69, Gurugram, Haryana

Website: www.oyorooms.com

Dear guest your booking has been confirmed with oyo booking id SI3W0605
Hotel name : Capital O 22459 Edasserys Kalamassery Tourist Home
Check in date : 01 November 12:00pm onward
Check out : 04 November 11:00am
No. of guest : 05
No. of rooms : 02 Classic (2x)
Amount : 5419/-

Please carry your original document.

Thank you for choosing oyo room.

this scammer had access to my number and my booking information and made me pay 5419rs. while checking in i came to know that the person was a fraud. I need Oyo to refund 5418rs and my information is leaked by your side.

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Address: New Delhi, Delhi

I booked a property OYO townhouse 433 JPS with booking ID: LL8U4637 at 30 october . I went to the hotel at around 3 Pm to checkin and the property was closed and the property reception was not attempting phone calls. When i called the customer care for help, they tried arranging other properties but that didn't work too . When I asked to cancel, there is only half amount refund . Please help us get full refund because we didn't avail service and whole my half money is charged for cancellation.

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Address: OYO

Website: OYO 24173

Reg - PNR K49H5476

Hi,

My name is Kamal Raj and I'd booked an OYO at Goa for a stay from April 28th until . I booked this place looking at their photos and also it was supposed to be within 2 kms from Calungate Beach. However, when I checked in to the hotel is when I realized that I was fooled by these crooks as Hotel was no where within 2 kms, it was two far from the city center and I stayed with my kids of 7 and 3 year and had nothing but trouble. The staff was rude, .they geyser and AC weren't working. I called OYO and explained them of my situation and they shifted me to another facility on April 29th. This was near to calungate beach (I'd to pay 2k for Cab as the distance was far) and they promised to refund the money for the 1 day stay. I've also sent them my bank details ask requested. It's been months now that I've been waiting and there is still no refund. I've been cheated by OYO and the property and need your help in getting me a refund.

Please find the payment receipts and the conversation with OYO

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Nov 01, 2022

Updated by Kamaltukku Sorry I hurry few of the details provided are incorrect. I booked the above OYO from April 28th, 2022 to May 5th, 2022 and paid 2446 on April 10th to confirm the booking and paid another 4543 on April 10th at the time of Check in which makes the total paid 6989. Due to the pathetic experience I faced on day 1 called up OYO and was promised a free transfer at a property in calungate area for remaining days. How ever, after the time of checkout on 29th April, I called OYO to verify my booking at another property and the Lady who answered the call was so sure that she's blaming me stating I intentionally vacated this place when all amenities were proper but that's not true. I'd booked the property as their website showed the property is in calungate area when it actually was in Morjim and I'd to spend 2000 for Cab after checkout to reach calungate. I told the lady, forget about stay transfer but at least refund the amount for the remaining days for which she agreed. Post this conversation I checked I to another property for remaining amount of days by shelling 14k it's been over 6 months and I'm yet to receive a refund. You verify all the details thru the telephonic conversations.

Nov 02, 2022

Updated by Kamaltukku I complaint on this portal as it's handled by government and thinking my data would be safe. However, I've been scammed by a fraudster. Some person claiming to be a Manager from OYO called me from +[protected] and asked me the amount I paid and what is the amount I want to be refunded.I was driving and this booking was done thru my wife's account. Hence, I provided her contact details to the fraudster. My wife was also busy at office and asked him to call back but he wasn't ready to call back and asked for just 5 mins and said he'll refund the entire amount. He asked for the card details to initiate the refund and later asked her to accept google meet request. She's busy her meeting and had know idea of what she's doing. Once she accepted the request he took control of her phone and don't know what he did bit my wife lost 18000.00 from her card. Is this the security we expect from govt. I've been cheated for trusting a genuine site.

How was my info shared?

Is any body there is involved?

I need answers to these questions.

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 12, 2022

Verified Support

Hey, as checked, our team has processed your refund of INR 1398 on 11 May 2022 with UTR[protected]. Please connect with your bank to check for the same.~Team OYO

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Address: Collection O 78930 Grand Sparrow inn

Website: www.oyorooms.com

I booked oyo room through oyo app my booking id is OKEV7733 with Rs 1972Rs booking amount through pay at hotel payment option. We got late for checking in and I hadn't done the payment so we checked the Oyo app so it was showing Pay 1164Rs right Now to get 808Rs discount so I paid 1164 Rs instantly but then it was showing 808Rs pending. i got a little confused but I ignored it at paid the pending which was already wrong. When I entered the hotel they told our price is 2559Rs so you need to pay 587 for checking in, it was pathetic experience and I had a little argument with the hotel person but but I already reached hotel late I was with my family, So I had no option...I have to pay extra amount and book the room. Then hotel is treated us very poorly and provided us the rooms with damaged washroom. I have never experience such a worst before this from Oyorooms.
My mobile number - [protected]

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 1, 2022

Verified Support

Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Nov 1, 2022

Verified Support

We tried to contact you over a call but could not connect. Please share any alternate number or a feasible time to contact you. ~Team OYO

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I joined OYO life hyd961 in June and paid advance plus one month's rent of 13000/-rs. I vacated by the 1st of September at the time of vacating Oyo life was not there. they have stopped the services and OYO life initiated the refund policy and they have sent the link to fill out the form. I submitted with attaching all the required documents in August. But till now there is no refund initiation from them and no contact support and if we call customer care they will transfer the call to the service team but they won't receive our call and we have to wait for more than an hour every time and at one point of time call will get disconnect automatically.

Name : Sagar G S
Booking ID : 174587
OYO Life House Name : BLR1567

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I joined OYO life hyd961 in June and paid advance plus one month's rent of 13000/-rs. I vacated by the 1st of September at the time of vacating Oyo life was not there. they have stopped the services and OYO life initiated the refund policy and they have sent the link to fill out the form. I submitted with attaching all the required documents in August. But till now there is no refund initiation from them and no contact support and if we call customer care they will transfer the call to the service team but they won't receive our call and we have to wait for more than an hour every time and at one point of time call will get disconnect automatically.

Dec 11, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2022

OYO Rooms Customer Care's response Dear Sagar,

We understand your concern regarding the refund. This is not an experience we want our guests to have with us. Please share your booking ID so that we can get this checked and assist you further.

Regards,
Team OYO

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Address: M 55, Lajpat Nagar, Delhi OYO 78800 Diamond stay

Oyo Rooms — OYO Rooms Invoice not provided for online payment made for hotel booking through app

I had paid online, went to hotel, after booking the room the hotelier said that I did not get your payment and I had paid through oyo app, due to which oyo did not give me the room and I had to cancel my booking.

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2022

OYO Rooms Customer Care's response Hi, we always strive to go above and beyond for our customers and deliver delight with the best possible experience. We request you to kindly allow us some time to get it checked.

Team OYO

Nov 01, 2022

Updated by Sahil@96 My refund issue has been fixed, my refund is back, in Oyo rupee form and it will be transferred to my account within seven to fourteen days.

Thank you Oyo

Regards,
Sahil

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The customer care executives just put the call on hold and after 15-20 minutes, the call gets disconnected. I am highly disappointed with your services. I have not yet received refund regarding booking made on 4th October 2022 which i had to cancel becausethe property owner denied entry. Please look into the matter. I have contacted your customer care service many times but was not provided any solution. It can't be expected from a firm like OYO.

Dec 10, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Oct 30, 2022

Updated by AkashYadav152 My booking id's are
1)SG9Z8280
2)Z0SJ3433
3)XMBR7702

Verified Support

Oct 31, 2022

OYO Rooms Customer Care's response Hey Akash, we are sensitive to your concern. OYO is dedicated to guest contentment and happiness. We have raised your concern with our team and they will assist you soon.~Team OYO

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It was 28th of October 2022, me and my friend were tired from a journey and around 1 AM we decided to rent a room for the night in Dehradun, Uttarakhand. We downloaded the OYO app and booked a room. We tried calling the hotel but it the number was unavailable.
Upon reaching the hotel we called the person in charge, by the number provided at the gate, and he informed us they have cancelled their links to OYO rooms and are now not available...

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