OYO Rooms Complaints & Reviews

I booked an Oyo room on 16th Oct. check-in date 18th Oct check out date 21st Oct.
I canceled the booking on 16th OCT (canceled confirmation received on my email id and mobile also) and claimed for refund, but no refund has been received yet and none of your executives are cooperating after several attempts on the helpline.

Mobile no:- [protected]
1 st, I booked at royal town oyo.The hotel do not allow to check in and then your agent book another hotel for me.I faced same problem.I got refund for my 1 st hotel in mail.But i have not received refund for nandan residency (booking id- CZEY7209) .plz refund my money as they do not allow me check in.I have called 50 times but can not connect to your customer care for service problem.

We booked OYO Townhouse RCC Majestic 397 LB Nagar under the account Adoor Manju. Booking ID: GPYW4267; Check-in date: 19-Aug-22; Check-out date: 22-Aug-22; No. of nights: 3; No. of rooms: 2 Deluxe Rooms; No. of guests: 4 Adults; Total amount: ₹ 6386.56. We paid Partial amount using the link given in the WhatsApp message by Oyo. We paid 3193 Rupees using amazon pay, Transaction Id:[protected]. We reached on 19th and hotel denied us the room saying no booking has happened. We received a message saying the room got cancelled at night 9PM. The message was a forwarded one which said refund will happen within 7-14 working days.

Till now we haven't received any money. Please help us in this regard and make the refund happen
Screenshots of the messages are given below

We booked 2 rooms in OYO Townhouse RCC Majestic 397 LB Nagar booked by Adoor Manju. Booking ID: GPYW4267.
Check in was supposed to be at 19-Aug-22. We were planning to stay for 3 nights and 2 days. We Paid the partial amount ₹ 3193 of total amount ₹ 6386.56( Transaction ID[protected] on 18 august 2022. We paid the amount by clicking in the link given in the Oyo message( message photo attached).

When we reached at the hotel they said no booking was done. Our family had to book a room with extra money in a strange town. We booked the room for 4 people out of which two were women.
On 19th August Night 9 PM we received a message saying our booking got cancelled and within 7-14 days the refund will be given to the Kerala Gramin Bank account, from where the money got withdrawn.

We are attaching the screenshots of messages came from Oyo. Please give refund to the amount of 3193 Rupees

I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet booking id-JV823631

I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet. Booking id-JV823631

I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet.i have already raised a complaint and they asked for details and never got back again... didn't get refund

Dear guest your booking has been confirmed with oyo booking id SI3W0605
Hotel name : Capital O 22459 Edasserys Kalamassery Tourist Home
Check in date : 01 November 12:00pm onward
Check out : 04 November 11:00am
No. of guest : 05
No. of rooms : 02 Classic (2x)
Amount : 5419/-

Please carry your original document.

Thank you for choosing oyo room.

this scammer had access to my number and my booking information and made me pay 5419rs. while checking in i came to know that the person was a fraud. I need Oyo to refund 5418rs and my information is leaked by your side.

I booked a property OYO townhouse 433 JPS with booking ID: LL8U4637 at 30 october . I went to the hotel at around 3 Pm to checkin and the property was closed and the property reception was not attempting phone calls. When i called the customer care for help, they tried arranging other properties but that didn't work too . When I asked to cancel, there is only half amount refund . Please help us get full refund because we didn't avail service and whole my half money is charged for cancellation.

Reg - PNR K49H5476

Hi,

My name is Kamal Raj and I'd booked an OYO at Goa for a stay from April 28th until . I booked this place looking at their photos and also it was supposed to be within 2 kms from Calungate Beach. However, when I checked in to the hotel is when I realized that I was fooled by these crooks as Hotel was no where within 2 kms, it was two far from the city center and I stayed with my kids of 7 and 3 year and had nothing but trouble. The staff was rude, .they geyser and AC weren't working. I called OYO and explained them of my situation and they shifted me to another facility on April 29th. This was near to calungate beach (I'd to pay 2k for Cab as the distance was far) and they promised to refund the money for the 1 day stay. I've also sent them my bank details ask requested. It's been months now that I've been waiting and there is still no refund. I've been cheated by OYO and the property and need your help in getting me a refund.

Please find the payment receipts and the conversation with OYO

I booked oyo room through oyo app my booking id is OKEV7733 with Rs 1972Rs booking amount through pay at hotel payment option. We got late for checking in and I hadn't done the payment so we checked the Oyo app so it was showing Pay 1164Rs right Now to get 808Rs discount so I paid 1164 Rs instantly but then it was showing 808Rs pending. i got a little confused but I ignored it at paid the pending which was already wrong. When I entered the hotel they told our price is 2559Rs so you need to pay 587 for checking in, it was pathetic experience and I had a little argument with the hotel person but but I already reached hotel late I was with my family, So I had no option...I have to pay extra amount and book the room. Then hotel is treated us very poorly and provided us the rooms with damaged washroom. I have never experience such a worst before this from Oyorooms.
My mobile number - [protected]

I joined OYO life hyd961 in June and paid advance plus one month's rent of 13000/-rs. I vacated by the 1st of September at the time of vacating Oyo life was not there. they have stopped the services and OYO life initiated the refund policy and they have sent the link to fill out the form. I submitted with attaching all the required documents in August. But till now there is no refund initiation from them and no contact support and if we call customer care they will transfer the call to the service team but they won't receive our call and we have to wait for more than an hour every time and at one point of time call will get disconnect automatically.

Name : Sagar G S
Booking ID : 174587
OYO Life House Name : BLR1567

I joined OYO life hyd961 in June and paid advance plus one month's rent of 13000/-rs. I vacated by the 1st of September at the time of vacating Oyo life was not there. they have stopped the services and OYO life initiated the refund policy and they have sent the link to fill out the form. I submitted with attaching all the required documents in August. But till now there is no refund initiation from them and no contact support and if we call customer care they will transfer the call to the service team but they won't receive our call and we have to wait for more than an hour every time and at one point of time call will get disconnect automatically.

Oyo Rooms — OYO Rooms Invoice not provided for online payment made for hotel booking through app

I had paid online, went to hotel, after booking the room the hotelier said that I did not get your payment and I had paid through oyo app, due to which oyo did not give me the room and I had to cancel my booking.

The customer care executives just put the call on hold and after 15-20 minutes, the call gets disconnected. I am highly disappointed with your services. I have not yet received refund regarding booking made on 4th October 2022 which i had to cancel becausethe property owner denied entry. Please look into the matter. I have contacted your customer care service many times but was not provided any solution. It can't be expected from a firm like OYO.

It was 28th of October 2022, me and my friend were tired from a journey and around 1 AM we decided to rent a room for the night in Dehradun, Uttarakhand. We downloaded the OYO app and booked a room. We tried calling the hotel but it the number was unavailable.
Upon reaching the hotel we called the person in charge, by the number provided at the gate, and he informed us they have cancelled their links to OYO rooms and are now not available...

I booked a room on OYO rooms on 21st July, 2022 . But cancelled it as my plans have suddenly changed.

However, despite my hard efforts to get back my money refunded by calling their customer care for n number of times, still I did not get a penny refunded.

Every time, I call their customer care, they say they are diverting my call to their service desk, however it never happens and call get disconnected automatically.

Booking Id-UJEP8217

Date of incident : 30/09/2022
Client No. : +91 [protected]
on 30-sep-2022 at evening 8-8:30 o'clock around contacted with oyo care support through hotline no., So booked a room and as i denied to pay the money but they said because of that your booking will not be confirmed so by staying on the call they send the payment link which is through google pay 357 INR. so then they provided the booking id which was also wrong "ZG9I9267" provided by Oyo call center agent
so tried after that to contact but non contactable and other agent told no booking has been done, further as he provided the property owner contact details as we contacted property owner they said we will not provide the room you can contact with oyo care support, so as they denied so we have to search another hotel and which takes alot of survival in the night and also which was at cost 1247 INR, so kindly check and do needful
Resolution i want : the whole amount should be refunded and also the amount which i have paid to another property as due to the inconvenience which i suffered due to OYO

Booking L3158180
Jaisalmer on 30 oct 2022
Hv contacted st the number given in email, he says booking is no more valid and check in cud be done.
Reason he told that OYO has not made previous payments, so they will not honour the booking thru OYO

Think of the plight the consumer has to face even they hv done booking 3 weeks in advance.
Please get resolved the matter before I reach Jausalmer on 30 oct.
OYO will earn very bad nane if this happens at all
Subhash Rastogi
Em: [protected]@yahoo.com
M: [protected]

On 4th of October i booked a OYO hotel named OYO Townhouse 332 varthur main road Bangalore. I booked this hotel from OYO app at Rs 616. When i check-in the client charged me Rs 1000 by giving the reason that in Bangalore you can't find hotel below Rs 1600 so i paid extra Rs 1000. I called to OYO service desk they said once you check-out send the bill to us we will refund you to 7 days. After 7 days i called they said please provide bank details so that we can initiate your refunding process. 1 week later i again call to OYO service desk and they said it will 14 to 21 days from the date of check-out so from 5th oct to 26th Oct i should received my amount but didn't.
On 26th of Oct i do again call and this when i press 2 i hear this "no booking id is register with this mobile number press 1 for new booking and press 2 if you need any help of existing booking id" How can it be so i've been in touch with service desk from past 14 days now my call can't reach to service desk.

And the great part is one executive said we have a problem with your bank details why they didn't tell me earlier and when i ask why they don't have any reason they just say we are checking just wait for 2 minutes, after 15 minute call get disconnect. Sometime they don't even call.
I wrote many mail to OYO but no response is received from their end.

Booking id is SEQG2112