OYO Rooms Complaints & Reviews

Please note since 12th September oyorooms had been trying to refund six times for a booking made in September first week for rs 14717 which eventually was cancelled as that hotel was now not part of Oyo rooms. Customer care numbers are mere eyewash with copy paste replies and it was escalated to sm at oyorooms . After that next four attempts to refund to my account via Google pay by Oyo failed. Attached screenshot.i would suggest Oyo a responsible person(not copy paste representative) to please call me as there is no other way and refund me on alternative Bank via NEFT

On 25th September a refund of Rs 940 was initiated by oyo, even after 14 days my money has not been credited to my account. I was mailed by oyo, asking for account no. to refund the money. But not given. After 14 days passed, I called oyo care many times, no one could answer. Calls were cut repeatedly. Please. Make sure that the 940 is refunded as soon as possible. And make sure that oyo gets a proper education for this scam done with me.

As per telephonic conversation before checking in between oyo and me that hotel manager asking for extra amount of 1000 rs when i called oyo customer care they said that customer have to pay extra amount and later that much amount will be refunded by oyo itself...but since one month happened i didn't get any refund amount. Called customer care many times they are disconnected my call in between and rude

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: BHSS0082 | Resource: Booking

Booking date was 16th July 2022.
Booking denied by hotel and cancelled by Oyo Room customer executive.
They promised to refund the booking money (mail attached) within 14days.
But the has not been credited yet.
I have mailed many times to [protected]@oyosupport.com.
But no response recieved from their end. I have contacted through call to Oyo support. They hold my call for more than 30 minutes (many times), and then disconnected without informing me.
It's already more than 3 months passed.
Please do the needful.

I am Sagar Kaushik, a Haryana resident who had just got an offer to join a prestigious IT company in Bengaluru. I booked a hotel online(Booking ID - J7ZJ8081) through the OYO app on 5th September 2022 for the duration of 8 September to 27 September 2022. I arrived on the 8th morning and my checkin time was 12 PM in Capital O 78555 Royal Keys, Bengaluru. One person whose phone number is [protected] started calling me and misrepresented himself...

I made a booking at oyo through their mobile app from 8th september to 27th september. After checkout i did not get the invoice. Now when i have raised an issue to them i got an email citing gst invoice will be provided by hotel please contact them. When i contacted hotel they clearly refused to provide any invoice citing that you made booking through oyo and not directly to hotel so all invoice will be provided by oyo and all payments you have made is to oyo and not directly to us. Oyo should provide me the gst invoice, if they cannot provide the gst invoice. I also raised an issue about gst details, still oyo cannot provide gst invoice. As per my understanding oyo is evading from providing me a gst invoice for reason better know to them only.
Please help me in getting the gst invoice from oyo its already been 15 days.
Booking id - J7ZJ8081

I Booked Oyo Townhouse HaHa Stays, Perungudi from August21 to 27 from booking.com. I paid the half payment two days before my stay.
Someone from Oyo called me on 21st August morning to pay ther remaining amount of Rs.5994 to confirm the booking against my booking. I paid the amount to the bank account he shared. He asked me to send it again as the amount for struck. I paid Rs.5994 again. He said the amount got struck and it will be refunded and again asked me to pay Rs.11987 after entering booking id in the remarks. I paid the amount as per his direction. He once again said the amount got struck. When he asked to pay again I got suspicious and by that time I reached reception and paid the balance Rs.5994 in the reception itself. When I enquired the reception, they denied the call and told Oyo might have called. This person didnt refund my money and not answering my calls. I'm attaching the whatsapp screenshots and the bank transactions screenshots here. How did my booking details get to that person? I need a strong explanation and the refund. The other complaint was marked resolved without being actually resolved.

Booked Oyo Townhouse HaHa Stays, Perungudi from August21 to 27 from booking.com. I paid the half payment two days before my stay.
Someone from Oyo called me on 21st August morning to pay ther remaining amount of Rs.5994 to confirm the booking against my booking. I paid the amount to the bank account he shared. He asked me to send it again as the amount for struck. I paid Rs.5994 again. He said the amount got struck and it will be refunded and again asked me to pay Rs.11987 after entering booking id in the remarks. I paid the amount as per his direction. He once again said the amount got struck. When he asked to pay again I got suspicious and by that time I reached reception and paid the balance Rs.5994 in the reception itself. When I enquired the reception, they denied the call and told Oyo might have called. This person didnt refund my money and not answering my calls. I'm attaching the whatsapp screenshots and the bank transactions screenshots here. How did my booking details get to that person? I need a strong explanation and the refund.

We had booked 3 rooms for 8 people in an hotel named OYO Sai Inn, 26, New Friends Colony, Delhi for stay from 17/08/2022 to 25/08/2022. Advance of ₹10, 136 was asked which we paid and the rest amount was to be paid at hotel. Firstly, the address is not proper given, second no one was picking up the call from the hotel. We called more than 10 times for OYO customer care of which only one call gave us the hotels nearby address and the other calls were literally of no help. After 2hrs of searching we reached the hotel around 8:20 p.m. to which the owner said the Sai Inn hotel does not exists and it has been blocked by OYO, we own Sai Palace hotel. And we don't have your money it's with OYO. After calling customer care they said we would book you a hotel which is nearby but after searching on Google map and asking people we got to know it is 20 km far from our location which was around 8:40 p.m..
We have not yet received the refund. And if the hotel is not in presence why is it still there on OYO app. The OYO app shows that we have checked in which is false, as after knowing it's not there we immediately leaved from there as it didn't looked like a safe area.
As per your company policy we should have received the money in 24 hours but you haven't yet refunded it. What's taking so long for the approval of refund. OYO has deceived us.
I have attached images of 1)Booking confirmed proof, 2)Amount paid, 3)Booking ID, 4) Status of refund
Kindly requesting you to see the above complaints, reply to it and take action asap.
Why haven't we got our refund back? It's almost a month. OYO company is writing false statements that it takes only 7-14 days for refund.
And why is it we can't reach upto you? We can't mail you and neither contact you, we had to keep waiting more than an hour and later it got hanged up.

Booked a hotel name oyo home 79697 from my oyo app account.. Payment has been successfully done but no booking id has been given.. & also didn't get any help from customers service of Oyo they all are asking for booking id.. Nothing is shown in my oyo account. This is worst room booking app & also the customers service.

Refund for QZ797531 Not done yet.
I had canceled the booking there called customer care team for the refund they said they had initiated the refund .I had got mail also for refund initiation. But i haven’t received yet. While calling customer care they are hanging up the phone without giving any information.

I made a booking for a hotel OYO 76593 Crystal Cottage on[protected] through the OYO app. The booking was from dates[protected] to[protected]. The payment has been made but I can't see the booking in my app or website. I have made a payment of Rs. 2504 for the booking. The booking has not been done so I have not received a booking ID and without a booking ID, I cannot contact customer support also. I need a full refund of the amount.

Oyo says that amount have been transferred to my bank account via upi but i didn't receive anything as of yet. I have done 2 cancellations which totals to a sum of 571, which is a huge amount of money. The coustomer service said to wait for 24 hours but didn't get any refund even after 24 hours of wait. Its really absurd.d

I had OYO rooms booking with booking ID of RWWE9963 (booked on 9th Sept 2022) for a room at Surat, Gujarat. I paid half payment of 1585/- via online mode. After reaching Surat, on a hotel told by OYO, they denied me check-in even after half payment. Then I took online customer help of OYO and they send me on 2 more hotels to repeat the same story. Finally, after about 5 hours of talking to customer care of OYO, I didnot get any room in any hotel. Then I complained to customer care again and they forcefully cancelled my booking and refunded only 500/- . They must return all that I have paid to them 1585/-. Why they will cut 1000/- for no mistake of me. Like this they are looting people. Please resolve this problem so that I may get back remaining 1000 /- too.

Hi,

Thank you for choosing *OYO*. Your booking for Capital O 86316 Hotel Geeta Palace is confirmed.

*Booking Id*: MSPZ9060

The above is my previous registration. At the last moment it was moved to another hotel without my consent or authorisation. No notification of any kind was raised from Oyo side. I was rejected my entry to this hotel as well as the changed hotel. I payed full amount for 3 days to stay in the hotel i booked untill this issue is resolved from your side.

While contacting Oyo customer service i was assured to get full refund for my previous booking and a new booking was initiated with same dates for an extra amount. I was left with no other option at the moment and i payed the extra cash.

Now no new registration is showing in my app. No refund has been received and there is no feedback of my payment or booking. This is a very difficult and unethical approach from Oyo side. This is 3rd day and i have not received any update from Oyo of full refund for former booking and extra money i payed for the new hotel booking. I received a very bad customer care experience from Oyo side initially. All these issues were caused from oyos side. So i demand a proper explanation for this scenario as well as full payment plus compensation for the trouble caused. I'm a oyo gold wizard customer and it was not the appropriate was to handle your premium user. Around 8k should be refunded and customer service is worse than ever. I had to book and pay for hotel and now I'm paying same hotel again from my own money to stay there.

Regards
Vighnesh Alex

We had booked a room for group of 22 people in Bubaneshwar. OYO executive asked me to pay around 30% advance payment to confirm the booking and they said balance can be paid at the hotel. However, when the guests arrived at the hotel late at night, the hotel denied admission, behaved very inhumanely and closed the main door. The group had nowhere to spend the night. It is the responsibility of oyo to coordinate with the hotel property and ensure that they are informed. EXTREMELY UNPROFESSIONAL AND TERRIBLE SERVICE by OYO. They are an epitome of how one can provide horrible service. OYO needs to be sued for mental harassment and trauma. Also, the advance paid did not get refunded

Booking ID was N6JZ3609.

I had booked a room to stay for two days[protected] &[protected] in Bangalore via OYO Rooms on 11th of July by paying full amount of 945INR. On 12th morning when I reached first hotel, they called and said that the hotel has rejected my booking so they asked me if I'm okay to go to another hotel of the same price, I said okay and took a cab to another hotel, where again I was denied a room. I was there for a meeting at 2:00PM but until 12...

My booking Id is F3DR1176. I was charged extra money saying its tariff charges. Kindly refund my money as soon as possible.

I cancelled a reservation (booking ID: M6Z50361) on 11th September, corresponding to which I haven’t been refunded money yet which was promised to me within 7-14 working days. Even the customer care refuses to answer my query and it even shows on the help page that the money has been refunded but I haven’t received it yet.

I booked a room in hotel orient flagship 39712 on 1st oct through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 823₹ apart from 477 which I paid while booking, so total bill was summed up to 1300. They also refused...