OYO Rooms Complaints & Reviews

We had booked a room for group of 22 people in Bubaneshwar. OYO executive asked me to pay around 30% advance payment to confirm the booking and they said balance can be paid at the hotel. However, when the guests arrived at the hotel late at night, the hotel denied admission, behaved very inhumanely and closed the main door. The group had nowhere to spend the night. It is the responsibility of oyo to coordinate with the hotel property and...

I had booked a room to stay for two days[protected] &[protected] in Bangalore via OYO Rooms on 11th of July by paying full amount of 945INR. On 12th morning when I reached first hotel, they called and said that the hotel has rejected my booking so they asked me if I'm okay to go to another hotel of the same price, I said okay and took a cab to another hotel, where again I was denied a room. I was there for a meeting at 2:00PM but until 12...

My booking Id is F3DR1176. I was charged extra money saying its tariff charges. Kindly refund my money as soon as possible....

I cancelled a reservation (booking ID: M6Z50361) on 11th September, corresponding to which I haven’t been refunded money yet which was promised to me within 7-14 working days. Even the customer care refuses to answer my query and it even shows on the help page that the money has been refunded but I haven’t received it yet....

I booked a room in hotel orient flagship 39712 on 1st oct through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 823₹ apart from 477 which I paid while booking, so total bill was summed up to 1300. They also refused...

I have booked a hotel on Oyo rooms on 21 Sep 2022 and cancelled on same day.The customer care told refund will be initiated within 14 days but I have not received the amount till now.It is also not visible in my bookings option....

I've a booked a Oyo hotel ( booking I'd is KR0N2071 ) .on The booking payment of 791 rupees was made. But when reached hotel, the receptionist asked for more money than mentioned on Oyo. So I decided not to check in and went on to cancel my booking and requested a full refund. After some time they updated the refund status ' under process'. The next day they updated the refund status to " refund successful through original mode of payment"....

Hi I am Chaitanya from Hyderabad. I booked a room in Candolim Beach, Goa for 2 days from 2nd Oct 2022 to 4th Oct 2022 and paid the amount through online on 25th Sep 2022 and the booking was confirmed as D6280806. I planned a tour with my family and reached Goa with my family and kids on 2nd Oct 2022 at the location they shared me on the whats app. There is no property of Halcyon Comfort Inn at the surrondings. I really wonder for the location...

After two complaints, I still haven't received my Rs 956 transaction reimbursement. I repeatedly tried to contact customer service, but I never heard back.
It has been my worst OYO experience. In my lifetime, I will never use OYO.

previous complain - https://www.consumercomplaints.in/oyo-rooms-not-received-any-refund-after-compla...⇄

When I arrived I was told the hotel stopped using OYO. I had to pay for a room again. The said I could get a refund from OYO....

I cancelled my room booking no : B2PQ7944 on october 5 at subha sree, coimbatore due to plan change and wrong timings of check in, i contacted OYO customer care and they told that they initiated a refund but still i didn't received any sms or email from their end regarding the refund status... Its showing that refundable amount is zero. This is so ridiculous. After so many calls from my end i didnt received anyconfirmation regarding my refund...

I booked OYO Hotel named Royal Stay Inn, on October 1 to October 3. Contact number of Hotel is [protected]. I talked with the hotel staff about the refund and they said to do it through the app and customer helpline. But both, the app and the helpline number are useless, they are directing us in a loop, which does not at all helps to know the status of refund.
Booking ID- YCX01567
Total amount- Rs. 1064...

I had booked a room at Dehradun for 6 nights. However, upon checking in on 01 Oct 22, the amenities as shown and promised during the booking on the app were not made available. Moreover, the one of the staff was intoxicated and passed loose comments on us ( me and my spouse). Also the staff was not at all responsive.
Finally on cancelation of my booking after 1 day of stay, 1 day charges over and above my 1 day stay charges have been...

For my booking ID MRMS9543 (Amount- ₹1221) with OYO rooms at OYO Flagship 8632 Rathi Kunj for check-in on 2nd October and checkout on 3rd October, when I arrived at the location of the hotel, the hotel was nowhere to be seen. Hence I called the property number which was given to me via WhatsApp from OYO. The property owner receives the call and tells me that there is no property at that location and that it has been sold. Even he was shocked...

Net refundable amount - 2922Rs
500Rs is refunded to Oyo Money.
2422Rs refund is pending.

None of the customer care numbers are working. I have emailed OYO also have contacted them on Instagram. No one has replied to me. 2422Rs is big amount for me. Please refund the same maximum by tomorrow....

Booked thru Booking.com. received confirmation- not just once but several times, including the afternoon of my stay. Called on 9/30 Friday morning to confirm downstairs double queen as I would be a late check in with two elderly, mobile impaired seniors. Yes, everything good is the response, Received another confirmation that afternoon. Arrived at O HOTEL Eureka Springs Arkansas at 9PM and was told overbooked, no room available. I am very...

Firstly they falsely marked my canceled booking(canceled from company end) as a successful stay. Then upon reaching out and waiting 1 hr on hold they sent an email saying that they have initiated the refund. Now it has been more than 22 days and they are not replying and the ticket status is shown to be closed.
Booking id XHDS6982
Ticket id [protected]...

My booking I'd was ML384311.
I had a booking to Oyo townhouse hotel rs. After reaching that place hotel reception' person refused my booking to saying that they are not accepting the Oyo booking.
But my payment was already done that time . After calling 20 times to Oyo helpline number they said they were transferred my call to service department but the call would never connected to that depertment.
Then how can I get...

We had been to kerela this past week and we had booked a room via OYO rooms and when we reached the room we were denied entry and told to pay extra so we had to cancel the booking when booked we had paid an amount of 563 rs and that should be refunded to us in our accounts as it was issue from the OYO rooms side and had promised to do that but after that we can see that we are not able to contact the Coustomer care for the same and also we...

Hi had a similar experience with OYO booking id: YBGG1202. OYO app showed me 800 for the booking for a night, but after reaching the hotel they asked me to pay extra 1000 for the night charges! Even after paying extra 1000 as I had nowhere to go @1AM in night. Reception had the audacity to ask for 20 rs extra for the printout that they took as part of id verification. They didn't even gave me the bill.

A case of simple extortion...