OYO Rooms Complaints & Reviews

I have booked a hotel on oyo with ID HRK32397 on 15.11.22 and make online payment of Rs 1628.00 On arrival at hotel the manager refused for check in and asked to deposit Rs 5200.00 for booking.
When complaint at customer support they failed to provide any property to check in and initiated a refund of Rs 1628.00
Later it was found that refund transaction failed and they didn't returned the amount.
Its very disappointed service of oyo rooms and faced issues with booking as well as on refund.
First hotel manager refused for check in
Second didn't refund the amount
Third didn't connect my call with any executive when called on [protected]

I have booked a hotel with booking ID HRK32397 on 15.11.22 and make online payment of Rs 1628.00
On arrival at hotel the manager refused for check in and asked to deposit Rs 5200.00 for booking. On customer support they didn't get any solution and initiated the refund of amount.
On same day On checking it was found that they initiated the refund process but failed. Later again tried to talk customer care but the no provide On app [protected] didn't connect the call with any executive and disconnected again and again.
First thing faced a lots of problems at hotel where denied for check in and second didn't get refund third didn't connecting with customer support.
Very disappointed with all it.

I booked OYO from official website on 4th October and paid ₹21123 in advance for a 23 nights stay (lunch included) from 9th October-2022 to 1st November-2022. Since 9-Oct-2022 was my check-in date, I checked-in on 9-Oct-2022. After checking in I came to know that the hotel doesn't provide meals. Then on October 16 I initiated a request to shorten my booking through customer support as I don't see any option in web and mobile app to modify existing booking. I spoke to customer support to shorten my existing booking including meals related issues and then my checkout date was 18-Oct-2022. And according to Oyo policy I will be charged for 1 night extra for mid stay cancellation. For the same I got an acknowledgement mail from OYO that OYO has received my request.
I checked out from the hotel on the mentioned date 18-Oct-2022 as discussed with support. After a few days I didn't see any updates on my request and I haven't even received confirmation mail from Oyo for my request. So I contacted customer support to check further progress and refund related queries. They told me my ticket is in progress and I would get the refund after the check-out date as it is an automated process which would take time and assured me that, even if I do not get the refund after November 1, I can contact OYO customer support. Also system shows incorrect information as i already checked out on October 18 but somehow it's not updated in their database.

I have tried multiple times to connect with their support but my call diverted to higher authority and it does not connect. I mostly wait for more than 10 minutes and call disconnect automatically. Now I realized my call does not connect at all. Don't know if they are going to give me refund or not.

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25শে সেপ্টেম্বর Oyo দ্বারা 940 টাকা ফেরত দেওয়া শুরু হয়েছিল, এমনকি 1 মাস পরেও আমার অ্যাকাউন্টে আমার টাকা জমা হয়নি৷ আমাকে oyo দ্বারা মেইল করা হয়েছিল, অ্যাকাউন্ট নম্বরের জন্য জিজ্ঞাসা করা হয়েছিল। আমি 3 বার অ্যাকাউন্ট নম্বর দিয়েছিলাম ।আমাকে প্রতিশ্রুতি করা হয়েছিল মেল করে যে টাকা ফেরত দেওয়া হবে, কিন্তু দেওয়া হয়নি। 1 মাস অতিবাহিত হওয়ার পরও, আমি টাকা পাইনি।আমি ওয়ো কেয়ারকে অনেকবার ফোন করেছি, কেউ উত্তর দিতে পারেনি। বারবার কল কেটে দিচ্ছিল।এখন oyo বলছে আপনার refund রিজেক্ট হয়েছে।আমার সাথে এক মাস ধরে স্ক্যাম করেছে oyo।অনুগ্রহ. নিশ্চিত করুন যে 940 যত তাড়াতাড়ি সম্ভব ফেরত দেওয়া হয়েছে। এবং নিশ্চিত করুন যে ওয়ো আমার সাথে করা এই কেলেঙ্কারীর জন্য সঠিক শিক্ষা পায়।
25Śē sēpṭēmbara Oyo dbārā 940 ṭākā phērata dē'ōẏā śuru haẏēchila, ēmanaki 1 māsa parē'ō āmāra ayākā'unṭē āmāra ṭākā jamā haẏani āmākē oyo dbārā mē'ila karā haẏēchila, ayākā'unṭa nambarēra jan'ya jijñāsā karā haẏēchila. Āmi 3 bāra ayākā'unṭa nambara diẏēchilāma.Āmākē pratiśruti karā haẏēchila mēla karē yē ṭākā phērata dē'ōẏā habē, kintu dē'ōẏā haẏani. 1 Māsa atibāhita ha'ōẏāra para'ō, āmi ṭākā pā'ini.Āmi ōẏō kēẏārakē anēkabāra phōna karēchi, kē'u uttara ditē pārēni. Bārabāra kala kēṭē dicchila.Ēkhana oyo balachē āpanāra refund rijēkṭa haẏēchē.Āmāra sāthē ēka māsa dharē skyāma karēchē oyo.Anugraha. Niścita karuna yē 940 yata tāṛātāṛi sambhaba phērata dē'ōẏā haẏēchē. Ēbaṁ niścita karuna yē ōẏō āmāra sāthē karā ē'i kēlēṅkārīra jan'ya saṭhika śikṣā pāẏa.
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Translation results
940 refund started by Oyo on 25th September, even after 1 month my money has not been credited to my account. I was mailed by oyo, asking for account number. I gave the account number 3 times. I was promised by mail that the money would be refunded, but it was not. Even after 1 month passed, I didn't get the money. I called Oyo Care many times, no one could answer. Repeatedly cutting calls. Now oyo says your refund is rejected. Oyo scammed me for one month. Thanks. Make sure the 940 is returned as soon as possible. And make sure wo gets the proper education for this scam he did to me.
BOOKING ID--D4CA9749

PLEASE SOLVE MY ISSUE AS QUICKLY AS POSSIBLE

Hi team,

it's been more than 4 months and still my refund not processed. Below are my 2 booking Ids and their respective ticket raised.

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: XO2M5955 | Resource: Booking

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: HOAJ7670 | Resource: Booking

Regards,
Gaurav Chugh

Today I booked a hotel and paid money of 706 and 805 both time but the booking was not confirmed but my money has been deducted from my account.

Ticket ID: [protected]
Booking ID: OYSB8445
Check-in (dd-mm-yyyy): 17/10/2022
Check-out (dd-mm-yyyy): 21/10/2022
Refund of Rs. 2700 is pending for more than 15 working days.

I Booked a room and was denied check-in due to the property not being associated with oyo but oyo still accepting bookings for the same which is a scam. Secondly upon placing a cancel booking request due to denied check-in even then they manipulated my booking and then marked me checked in and check out. upon confrontation, they denied doing it totally, and upon request for a refund for a month to this day, I have not received ay refund.br...

I've booked a hotel id is YR4V1825. Due to some issue i cancelled it and went for refund of 3883 but is not been done it had been failed for 3 times. Kindly help me I've also mailed them and tweeted to them also

Booking details (ID: FB2E4092)
Booking Dates 16/11/2022 to 17/11/2022
Hotel Address
Flagship 75893 Hotel Maharaja Gold
Building 745, H Block, Ramphal Chowk, Sector 7, Dwarka, Delhi

The hotel room was booked for my parents who are senior citizens. On reaching the hotel, they were harassed saying that the booked has been given for a marriage party and they will have to pay extra Rs.500 to get a room. As they were tired after travelling and helpless they had to agree to this. If they had given our chosen room to someone else without our permission, why should we be charged?

I have booked a room, latèr due to changed circumstances i canceled the room, but i have not received the refund, it is showing refund failed in refund status
Booking id N92M5864

Oyo customer support cheated me twice. I confirmed them before booking how much I have to pay for stay. But charged extra amount both time when checked in at hotel. The Booking ID are RKF37754 and R9ZV4859 .
Oyo cheated twice and when I'm complaining them, I got no response from their side. The helpline number is a total waste. They ignore the complaints everytime.
I want my refund for both time

I made a booking through the oyo app, booking id :- IVCO3409.
It got submitted as amount paid 0, Paid through OYO rupee 1298.
But it still shows on hold, oyo sent me a link to pay to confirm my booking, but when I click on the link, it shows the same thing, it also says, you have paid the total amount for this booking but still booking on-hold.

I've booked a hotel from Oyo website on 12/11/2022 and and cancelled it within 30 mins bcoz I've to book two rooms and got one only so I cancelled my booking but than Oyo didn't give me any refund till now and when I try to contact costumer support the call got disconnected automatically and no one is there to talk about it and same goes for chat support too.

Hi Team,

I stayed in one of the OYO Hotels (Capital O SS Suites) in Bannerghatta road bangalore and I paid the total amount (per OYO) during booking which was Rs.733 but hotel asked me to pay additional Rs.467 during check in stating their hotel minimum charges will be Rs.1200 and asked me to contact OYO later. I checked in at 2:45 PM on 9th Nov and checked out at 9:14 AM on 10th Nov.

Attaching the bill provided by hotel for your reference. Could you please help to look into this matter on priority. Not too sure why they charge like this for every customer (per google reviews). Please help to get refund.

Secondly, OYO customer care is only available for bookings, they dont answer anything related to complaints, they dont have a email address for complaints. Government should look into this matter and ensure they have a channel to address on their customer issues/complaints.

Regards,
Muthu

I have made a booking with OYO sitting in a bus by calling them, booking was for hyderabad hotel - booking id is :

Booking Details (ID: K8AO2773),
Amount paid - 2268 RS.
Date of Booking - Nov 12, 2022 [6:24 PM] - have wassapp from OYO for booking but no wassapp on cancellation as they have done it illegally.
Cancellation email - 9:53 PM, which i have seen after knowing from hotel at 10 PM

When i reached to the hotel with 6 senior citizens at 9:30PM, i was told that my booking has been cancelled so i was standing there in an unknown city with 6 senior citizens who can not walk much.
When i check my email, i see the refund amount mentioned was ZERO & hence i called their customer support unlimited number of times and their executives turn out telling me that i my self cancelled it using IVR. I had been telling them that why will cancel by myself & reach to the hotel.
1. Check with hotel, if i am lying of not reaching in there with 6 senior citizens.
2. After making booking call [6:24PM - 09:53 PM] & in between cancellation email, check if i have made any call to cancel it - i did not

even after telling all the debugging details, executives (Nitin, one name which i remember) bluntly tell me that i am free to file any complaints.
This is DAY LIGHT LOOT, it has to be stopped. This is not first time OYO is doing this . We should ban OYO from running in our country & they are playing with the trust of country people.

Please help me in getting my money back. Thank you

I made a booking in the name of sanjana in OYO Capital O [protected]@silicon Valley and I cancelled it because of my some personal issues, and the refund is not yet credited to my back account, I have been calling in customer care number and also putting my call on hold, I would really appreciate if the amount is transferred to my back account immediately... booking id T9KM7474

I made a transaction for booking a hotel via oyo rooms on 15th october of[protected] from amazon pay and 303 from oyo money).
I cancelled the booking on the same date due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I only got OYO money back and its saying refund on its way but not processing. My booking ID is LFMH4216.
I called there customer care they cut the phone and dont help me in any way.

Date of incident[protected]
timing - around 9:00 pm
client no. -[protected]
actually last night on 12 November i had booked a hotel named as "OYO Flagship 9599 Vansh Palace" around 8-9'o clock, so when i reached at location firstly property owner ask me to done the payment and submit id's so i have done the payment of 740INR. then he shows me room and when i saw the room it was in very worst condition not even that condition in which people can survive but in images its shown very neat and clean not even 1% like that and he said now you have to spend your night in it, if you want another so need to pay 2200INR. So when i denied i will not spend a single minute here and return my money, so he threatens me he gathered 3-4 boys and threatening me to beat and didn't return my money and say you can go do whatever you want i will not return your money now,
and also now i had checked he was marked it that we have spent the night there and marked checkout, kindly do needful i want my whole refund along with compensation for this such type of harassment which done towards me, then in night i have to find another property which costs to me 1400INR.
i want the refund along with this compensation as well
Booking Id: ETP84194
further i had taken the snaps of room and when i tried to click he locked room and asked me to leave i also have the voice recording of their behaviors, if you need i can provide further attaching the snaps and payment receipt, please have a look on attachments how a person can survive here the switch boards are coming out, life loss can happen...worst experience of my life

I want to delete my review that i fill on oyo hotel. i share my personal photos on oyo hotels review so i want delete my photo that place. my account was delete so i can not delete review myself.so please help my ID O5LJ6762