OYO Rooms Complaints & Reviews

Ticket ID: [protected]
Booking ID: OYSB8445
Check-in (dd-mm-yyyy): 17/10/2022
Check-out (dd-mm-yyyy): 21/10/2022
Refund of Rs. 2700 is pending for more than 15 working days.

I Booked a room and was denied check-in due to the property not being associated with oyo but oyo still accepting bookings for the same which is a scam. Secondly upon placing a cancel booking request due to denied check-in even then they manipulated my booking and then marked me checked in and check out. upon confrontation, they denied doing it totally, and upon request for a refund for a month to this day, I have not received ay refund.br...

I've booked a hotel id is YR4V1825. Due to some issue i cancelled it and went for refund of 3883 but is not been done it had been failed for 3 times. Kindly help me I've also mailed them and tweeted to them also

Booking details (ID: FB2E4092)
Booking Dates 16/11/2022 to 17/11/2022
Hotel Address
Flagship 75893 Hotel Maharaja Gold
Building 745, H Block, Ramphal Chowk, Sector 7, Dwarka, Delhi

The hotel room was booked for my parents who are senior citizens. On reaching the hotel, they were harassed saying that the booked has been given for a marriage party and they will have to pay extra Rs.500 to get a room. As they were tired after travelling and helpless they had to agree to this. If they had given our chosen room to someone else without our permission, why should we be charged?

I have booked a room, latèr due to changed circumstances i canceled the room, but i have not received the refund, it is showing refund failed in refund status
Booking id N92M5864

Oyo customer support cheated me twice. I confirmed them before booking how much I have to pay for stay. But charged extra amount both time when checked in at hotel. The Booking ID are RKF37754 and R9ZV4859 .
Oyo cheated twice and when I'm complaining them, I got no response from their side. The helpline number is a total waste. They ignore the complaints everytime.
I want my refund for both time

I made a booking through the oyo app, booking id :- IVCO3409.
It got submitted as amount paid 0, Paid through OYO rupee 1298.
But it still shows on hold, oyo sent me a link to pay to confirm my booking, but when I click on the link, it shows the same thing, it also says, you have paid the total amount for this booking but still booking on-hold.

I've booked a hotel from Oyo website on 12/11/2022 and and cancelled it within 30 mins bcoz I've to book two rooms and got one only so I cancelled my booking but than Oyo didn't give me any refund till now and when I try to contact costumer support the call got disconnected automatically and no one is there to talk about it and same goes for chat support too.

Hi Team,

I stayed in one of the OYO Hotels (Capital O SS Suites) in Bannerghatta road bangalore and I paid the total amount (per OYO) during booking which was Rs.733 but hotel asked me to pay additional Rs.467 during check in stating their hotel minimum charges will be Rs.1200 and asked me to contact OYO later. I checked in at 2:45 PM on 9th Nov and checked out at 9:14 AM on 10th Nov.

Attaching the bill provided by hotel for your reference. Could you please help to look into this matter on priority. Not too sure why they charge like this for every customer (per google reviews). Please help to get refund.

Secondly, OYO customer care is only available for bookings, they dont answer anything related to complaints, they dont have a email address for complaints. Government should look into this matter and ensure they have a channel to address on their customer issues/complaints.

Regards,
Muthu

I have made a booking with OYO sitting in a bus by calling them, booking was for hyderabad hotel - booking id is :

Booking Details (ID: K8AO2773),
Amount paid - 2268 RS.
Date of Booking - Nov 12, 2022 [6:24 PM] - have wassapp from OYO for booking but no wassapp on cancellation as they have done it illegally.
Cancellation email - 9:53 PM, which i have seen after knowing from hotel at 10 PM

When i reached to the hotel with 6 senior citizens at 9:30PM, i was told that my booking has been cancelled so i was standing there in an unknown city with 6 senior citizens who can not walk much.
When i check my email, i see the refund amount mentioned was ZERO & hence i called their customer support unlimited number of times and their executives turn out telling me that i my self cancelled it using IVR. I had been telling them that why will cancel by myself & reach to the hotel.
1. Check with hotel, if i am lying of not reaching in there with 6 senior citizens.
2. After making booking call [6:24PM - 09:53 PM] & in between cancellation email, check if i have made any call to cancel it - i did not

even after telling all the debugging details, executives (Nitin, one name which i remember) bluntly tell me that i am free to file any complaints.
This is DAY LIGHT LOOT, it has to be stopped. This is not first time OYO is doing this . We should ban OYO from running in our country & they are playing with the trust of country people.

Please help me in getting my money back. Thank you

I made a booking in the name of sanjana in OYO Capital O [protected]@silicon Valley and I cancelled it because of my some personal issues, and the refund is not yet credited to my back account, I have been calling in customer care number and also putting my call on hold, I would really appreciate if the amount is transferred to my back account immediately... booking id T9KM7474

I made a transaction for booking a hotel via oyo rooms on 15th october of[protected] from amazon pay and 303 from oyo money).
I cancelled the booking on the same date due to some reason and it has been more than 14 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I only got OYO money back and its saying refund on its way but not processing. My booking ID is LFMH4216.
I called there customer care they cut the phone and dont help me in any way.

Date of incident[protected]
timing - around 9:00 pm
client no. -[protected]
actually last night on 12 November i had booked a hotel named as "OYO Flagship 9599 Vansh Palace" around 8-9'o clock, so when i reached at location firstly property owner ask me to done the payment and submit id's so i have done the payment of 740INR. then he shows me room and when i saw the room it was in very worst condition not even that condition in which people can survive but in images its shown very neat and clean not even 1% like that and he said now you have to spend your night in it, if you want another so need to pay 2200INR. So when i denied i will not spend a single minute here and return my money, so he threatens me he gathered 3-4 boys and threatening me to beat and didn't return my money and say you can go do whatever you want i will not return your money now,
and also now i had checked he was marked it that we have spent the night there and marked checkout, kindly do needful i want my whole refund along with compensation for this such type of harassment which done towards me, then in night i have to find another property which costs to me 1400INR.
i want the refund along with this compensation as well
Booking Id: ETP84194
further i had taken the snaps of room and when i tried to click he locked room and asked me to leave i also have the voice recording of their behaviors, if you need i can provide further attaching the snaps and payment receipt, please have a look on attachments how a person can survive here the switch boards are coming out, life loss can happen...worst experience of my life

I want to delete my review that i fill on oyo hotel. i share my personal photos on oyo hotels review so i want delete my photo that place. my account was delete so i can not delete review myself.so please help my ID O5LJ6762

I want to delete my review that i fill on oyo hotel. i share my personal photos on oyo hotels review so i want delete my photo that place. my account was delete so i can not delete review myself.so please help

I have been traveled multiple places these days facing huge loss via oyo, iam booking the room in oyo and the property owners are not accepting the online payment and charges extra money and not providing room, if we call customer care they will say we give another room nearest but even the room is also same, in terms of this I have lost huge money and time faced similar scenarios in madhurai, tirupathi, even in bangalore and Hyderabad...

They are not refunding my money which i had paid online for room booking

I booked this hotel SPOT ON 64662 Hill View Guest House. I booked the hotel throught the oyo app and payed a advance money through the app. I also called Oyo CUSTOMER SUPPORT before going to the place so confirm they don't ask me for extra money and Oyo ensured me they won't. The showed me rs 460 on one single non ac room. But when i reached the hotel those goons in the reception asked me for more 600 rupees on top of the money...

I made a booking with Oyo ( Booking ID: NH[protected] & PNR: [protected] ) and paid full amount for a room in Anjuna INN, Goa ( OYO 84062 ) from 28 Oct 2022 to 30 Oct 2022. When we reached the hotel for Check In, the property owner denied our booking due to unavailability of rooms and we called customer care for alternate option, after wasting of 5 to 6 hr in goa, we got shifted to another property by the executive and we made the extra payment for the stay so we went there to check In, they also denied our booking due to unavailability of rooms and we wasted almost one day in goa without rooms so I am extremely disappointed with the service provided by the company and we raised our complaint along with compensation and shared all the billing details for their reference but still the amount not yet credited to my account even after 14 days. Our two bookings made by the Oyo executive were denied by property owner even after making the full payment and we are like struggling in goa for a stay.

This is to bring under your kind notice that OYO is doing fraud into the market, no one is ready to help you with refund rather than only with new booking.
I made the booking on 26th Oct. for hotel in Patna, hotel denied the booking as OYO is not giving them sufficient money and hence the booking got cancelled and we have to suffer on that.
Now tried more than 50 times calling in customer care - [protected], all the times they transfer the call to IVR and call gets disconnected after following their process as well.
Booking ID: XEUY3877.
Still my payment is pending, please take the strict action against oyo so that in future people wont suffer.