OYO Rooms Complaints & Reviews

I booked a room in 18581 Hotel blue inn residence through oyo and prepaid full amount. But that hotel denied check-in and asked for more money. I called oyo customer care but they couldn't resolve my issue. I was offered transfer to other hotel or Refund. As it was night 11 pm, we were not comfortable to travel again to another hotel or get refund and find another hotel room. Though I had no other option, I had to pay extra money to hotel and got checkin to room. That room was very unhygienic. Bathroom and toilet was not properly cleaned.
At the time of booking, I talked to customer care executive and she said that I will not have to pay any more amount at hotel. Even she said that this call is being recorded, you can use this call recording as proof. I also have call recording of call to oyo customer care executive which said we cant do anything. After so much promises by OYO, I still had to pay more money. Hence Now I want refund.

Booking ID: KPJP3283
Refund of INR 1030.0 successfully transferred
Refund Reason: Refund within OYO Policy

Customer care tell me the same story, and hold the line all time. They are cheating all indian people.

Hey Team,

I had done a booking from 26th Dec to 31st Dec for Rs 782, which I cancelled prior. Yet to receive the refund.
Even after calling the help line number for more than 35 times noone was able to help me out. I have tried multiple channels I am still struggling to get through the correct POC. Kindly help me out here as this is a persistent issue.

Booking no. LANA0298
Booking phone number: [protected]

Attaching the details:
Gpay screengrab
Oyo refund texts

I had cancelled a booking on 14th Nov (Booking ID: QUMU6301) but its refund amount of 2813 has not been refunded yet. I paid it using Google pay.

I raised this issue multiple times with Oyo service /customer care executives and till now no resolution to that. Ticket [protected] and Ticket ID: [protected].

On calling the helpdesk multiple times no help is received for refund. Only person who picks up the call is for booking and they say that its not their area and they will transfer it but even on transferring no one picks up the call and then i had to keep entering my mobile number and booking id digits multiple times with no avail. I have the recordings for the same.

I have also shared my bank statement and Oyo app screenshot to confirm that I have not received the money and even offered to give my bank details - IFSC code and account number if payment via google pay is not going through but no response from them.

PFB the screenshots of refund status as shown in app and tickets raised for the same issue.

Please refund the amount as soon as possible.

Hi, My Booking (Booking ID VOUE1341) was canceled and it has been 27 Days after that still have not received the refund.have tried to contact customer care, and they say they are transferring the call but have no result - the call does not get transferred and after some time the call gets disconnected.
Please help me in getting my refund

I booked 7 rooms in "SPOT ON 81775 Mohit Gokul Lodge New Room's" form date 12/11/2022 to 14/11/2022 and paid the full amount online which was INR 7875.91

On visiting the property manager asked for an extra INR 6000 or was not allowed to check in otherwise.

This issue was discussed to oyo customer care executive and they ensure me that I'll get a full refund of INR 6000 in 7-14 days, but I haven't received it yet.
On following up with oyo customer care they are not able to provide any solid answers and just disconnect my calls even not replying to my email.

Refund issue please check

Hello Team,

Someone has booked the room on my name and used my email. I called to customer care OYO, but they went on hold for very long period.

It is booked at below address-
26 Hamidia Road, Lalwani Tower Opp. Dawa Bazar Near Old Bus Stand, Bhopal, Madhya Pradesh 462001, Bhopal

Booking details (ID: T9WP5235)

Please see the attached snaps

Please look into this matter.

Thanks and Regards
Satyendra

I had a booking at OYO Townhouse 100 Somani TC from 18th Nov to 21st November.
I had added a breakfast package to the stay and already prepaid for the same.
But upon reaching Hotel, they said they had no kitchen. So I contacted your customer service, and they said they will refund the breakfast amount after check out and the same was mentioned in the email sent by them.

Guess what, No Refund!

My Booking ID: L5OB2401
Ticket ID: [protected]

I keep calling customer care, they tell me they are checking put me on hold and finally phone gets cut.
Happened 10 times already.

I think strict action should be taken against so-called "FAILED STARTUPS".

I hope this complain helps

I paid money, hotel staff said no rooms

I had booked a room in oyo lukerganj allahabad on 4th of november.When the guest reached they told us there are no vacant rooms n shifted for the same twice.I made n number of calls regarding the refund of money but everytime they put a call on hold and then disconnect. Booking id[protected]

My booking ID is UKYO8117. I have booked a hotel for 3 Sept. They said they didn't tied up with Oyo. And I asked for a refund. Still i haven't got my refund. Its been around 3 months. I am Continuously calling customer service. And there's no proper response. Highly disappointed with the service.

PFB the mail sent by oyo.

Dear Tamil Kanthan,

We acknowledge that we've received your request for Check In Issue, Tie up/Recon Issue, NA and it is logged under the Ticket ID [protected].
Our customer support team will get back to you as soon as possible.

Regards,
Guest Experience Team
OYO

Dear team,

On December 2, a room booking was done using my mail ID by some unkonwn person in hotel 'Capital O 22439 Ratna Forever' Udupi District, Managalore. I would like tp request to look into this matter as urgent basis or I will lodge a police complaint.

Booking ID : N8TZ6000

I have completed a transaction through oyo and completed the payment as the money has been debited from my bank account and the booking has shown to be confirmed even. but when i cancelled the booking, it is showing payment failed and that my payment hasn't been recieved.
i have lost rs994 because of this scam

please look into this
Booking ID F89V3469

I booked Hotel Krishna 700 oyo, Nagpur for ₹601 on 29 nov 2022 through oyo app but when i went to the property they said you have to give ₹1500 in total, then only they will provide hotel which i think so is clearly deficiency in service as well as fraud with customer. I immediately called to oyo customer support but instead of solving the problem they were trying to convince me to shift on some other property. Oyo really need to solve this problem as this problem has became common for all the customers.

I booked a room on 1dec 2022
Booking date 26dec to 3jan
Booking id S5MS3423
After that i called hotel they denied my booking they said they sold out
Then i called oyo 12 times asked for refund
They continue disconected call doing fraud
They mentally harresd till 4 hours
Then i canceld from app they shoing refund successful but i hv not received money
I want my money so i can book another

I was denied check-in for my booking (NSQQ3413). Hence the OYO support team cancelled the booking and refund was initiated but I received on partial amount on my credit card. So, the team again initiated a manual refund to my bank account on Nov 6 th but even after 20 days the amount was not credited. The ticket was closed and when I try the call support [protected] they are simply keeping me on hold and disconnecting my call. Below is the email evidence I got for the refund confirmation from OYO side.
----
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and as per our telephonic conversation, your refund of Rs 968 has been initiated on 06/11/2022 in our system and it will reflect in the bank within 7 to 14 Working days by the time it got initiated.
Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨.
Give us a follow and we promise to bring a smile to your day:
Image Check Image Check Image Check Image Check
Stay peachy, stay safe!

On Sun Nov 06 10:41:56 GMT 2022 wrote:
RCA FORMAT FOR REFUND/WAIVERS

Ticket ID: [protected]
Booking ID: NSQQ3413
Check-in (dd-mm-yyyy): ${checkInDate}
Check-out (dd-mm-yyyy): ${checkOutDate}
OYO ID: ${oyoId}
Booking Creation Source: Android App
booking Status: checked out

Property Name: Flagship 77300 J2 Service Apartment
Property Code: 77300
Was the request raised within 48hrs (Yes/No): yes
Cancellation or modification date on which it was requested: 06/11/2022
Payment Mode: online
Amt. to be refunded: 968/-
Total Payment made by the Guest: 2458
Reason for refund: partial amount not initiated due to tech issue from oreo
Dispute Id: NA
Was the validation done from the PM/Stock (Yes/No): yes
Refund Policy: oyo policy
Refund Mode: neft
Dispute Adjusted (Yes/No): NA

Approved by Designation: TL
Approved by Name: MR APOORVA

Regards,
Faizan Khan

Guest Experience Team
OYO
1. Beneficiary Name - VIKNESHRAJU JAYAKUMAR

2. Account Number - ******7876 (Removed for privacy)

3. Name of the Bank - HDFC

4. IFSC Code of the Branch - HDFC0003735
----

I am getting continuous bookings on my WhatsApp number that I haven't made from Oyo. On contacting the hotel (sunroof residency, faridabad), the staff abuses and threatens. Customer support doesn't provide any help. I am concerned that someone may use my contact details for inappropriate tasks that may compromise my safety.

I booked a oyo room and later on cancelled it because of hotel staff asking for more money for early checkin which is capped at max 30% as informed before by oyo team and hotel staff was behaving rudely and not listening. As per policy we can cancel the booking and get full refund.So I cancelled the booking.After cancellation I didn't recieved my money back. Tried reaching out to customer care and ticked was raised with assurance that within 14 days money will be refunded.
Ticket ID raised for my complaint: [protected]
But after 14 days still didn't get my money back. customer care keep putting call on hold. Tried reaching multiple times but not getting any resolution.

Refund - Not giving back and very poor customer Service

OYO one of the worst service provider and making customer frustrated.

For my Refund, I have been chasing from 10 days and they are not responding and keeping the call for long hours and then disconnecting.

I request you to take necessary action to make sure they are not playing with customer and their families

WORST SERVICE PROVIDER AND THEY HAVE TO BE PENALIZED STRONGLY AND HEAVYLY