OYO Rooms Complaints & Reviews

I have booked a hotel on Oyo rooms on 21 Sep 2022 and cancelled on same day.The customer care told refund will be initiated within 14 days but I have not received the amount till now.It is also not visible in my bookings option.

I've a booked a Oyo hotel ( booking I'd is KR0N2071 ) .on The booking payment of 791 rupees was made. But when reached hotel, the receptionist asked for more money than mentioned on Oyo. So I decided not to check in and went on to cancel my booking and requested a full refund. After some time they updated the refund status ' under process'. The next day they updated the refund status to " refund successful through original mode of payment". Then checked out my bank account and no money has been refunded to my account. I waited for some time but still no refund has been. Then I called their customer care executive and told him everything. He constantly argued with me that the refund has been done but I told him that I have proof of my last ten transaction. After hearing that I have proof regarding the matter he hesitated a bit and told me wait stay on the line and swiftly disconnect the call. I went on to call a several number of times and the same thing happened over and over again. Still no money has been credited to my account Nd i think they are doing this on purpose. I just want my money back that is all. Thank you.

Hi I am Chaitanya from Hyderabad. I booked a room in Candolim Beach, Goa for 2 days from 2nd Oct 2022 to 4th Oct 2022 and paid the amount through online on 25th Sep 2022 and the booking was confirmed as D6280806. I planned a tour with my family and reached Goa with my family and kids on 2nd Oct 2022 at the location they shared me on the whats app. There is no property of Halcyon Comfort Inn at the surrondings. I really wonder for the location...

After two complaints, I still haven't received my Rs 956 transaction reimbursement. I repeatedly tried to contact customer service, but I never heard back.
It has been my worst OYO experience. In my lifetime, I will never use OYO.

previous complain - https://www.consumercomplaints.in/oyo-rooms-not-received-any-refund-after-compla...⇄

When I arrived I was told the hotel stopped using OYO. I had to pay for a room again. The said I could get a refund from OYO.

I cancelled my room booking no : B2PQ7944 on october 5 at subha sree, coimbatore due to plan change and wrong timings of check in, i contacted OYO customer care and they told that they initiated a refund but still i didn't received any sms or email from their end regarding the refund status... Its showing that refundable amount is zero. This is so ridiculous. After so many calls from my end i didnt received anyconfirmation regarding my refund

I booked OYO Hotel named Royal Stay Inn, on October 1 to October 3. Contact number of Hotel is [protected]. I talked with the hotel staff about the refund and they said to do it through the app and customer helpline. But both, the app and the helpline number are useless, they are directing us in a loop, which does not at all helps to know the status of refund.
Booking ID- YCX01567
Total amount- Rs. 1064

I had booked a room at Dehradun for 6 nights. However, upon checking in on 01 Oct 22, the amenities as shown and promised during the booking on the app were not made available. Moreover, the one of the staff was intoxicated and passed loose comments on us ( me and my spouse). Also the staff was not at all responsive.
Finally on cancelation of my booking after 1 day of stay, 1 day charges over and above my 1 day stay charges have been deducted as penalty without considering the fact that it was the pathetic state of the property and misbehaved staff that forced me to shift from that property.
The fact that the staff was intoxicated and poses a threat to the safety and security of the guests should be considered and no penalty charges should be charged for cancelation of the booking.

For my booking ID MRMS9543 (Amount- ₹1221) with OYO rooms at OYO Flagship 8632 Rathi Kunj for check-in on 2nd October and checkout on 3rd October, when I arrived at the location of the hotel, the hotel was nowhere to be seen. Hence I called the property number which was given to me via WhatsApp from OYO. The property owner receives the call and tells me that there is no property at that location and that it has been sold. Even he was shocked to see that OYO had taken a booking for a property that did not even exist. I have been calling OYO customer care for the last 3 days but to no avail. All they are doing is transferring my call and not resolving my issue and giving me my due refund immediately. OYO has been continuously for the last 3 days been transferring my calls and not giving any heed to my refund requests. Kindly request to please help me to get my money refunded immediately. After constantly calling them on the customer care, all they could do was cancel my booking but i still have not received any refund of the same.

Net refundable amount - 2922Rs
500Rs is refunded to Oyo Money.
2422Rs refund is pending.

None of the customer care numbers are working. I have emailed OYO also have contacted them on Instagram. No one has replied to me. 2422Rs is big amount for me. Please refund the same maximum by tomorrow.

Booked thru Booking.com. received confirmation- not just once but several times, including the afternoon of my stay. Called on 9/30 Friday morning to confirm downstairs double queen as I would be a late check in with two elderly, mobile impaired seniors. Yes, everything good is the response, Received another confirmation that afternoon. Arrived at O HOTEL Eureka Springs Arkansas at 9PM and was told overbooked, no room available. I am very UNHAPPY to put it lightly. I had to go to another city and pay almost double the room rate just to have a place to stay. I am expecting OYO, the hotel, whoever to compensate me the difference in cost. Please contact me at 214.733.3883 or by email at [protected]@aol.com ASAP.

Firstly they falsely marked my canceled booking(canceled from company end) as a successful stay. Then upon reaching out and waiting 1 hr on hold they sent an email saying that they have initiated the refund. Now it has been more than 22 days and they are not replying and the ticket status is shown to be closed.
Booking id XHDS6982
Ticket id [protected]

My booking I'd was ML384311.
I had a booking to Oyo townhouse hotel rs. After reaching that place hotel reception' person refused my booking to saying that they are not accepting the Oyo booking.
But my payment was already done that time . After calling 20 times to Oyo helpline number they said they were transferred my call to service department but the call would never connected to that depertment.
Then how can I get my refund.
Please look into this matter

We had been to kerela this past week and we had booked a room via OYO rooms and when we reached the room we were denied entry and told to pay extra so we had to cancel the booking when booked we had paid an amount of 563 rs and that should be refunded to us in our accounts as it was issue from the OYO rooms side and had promised to do that but after that we can see that we are not able to contact the Coustomer care for the same and also we...

Hi had a similar experience with OYO booking id: YBGG1202. OYO app showed me 800 for the booking for a night, but after reaching the hotel they asked me to pay extra 1000 for the night charges! Even after paying extra 1000 as I had nowhere to go @1AM in night. Reception had the audacity to ask for 20 rs extra for the printout that they took as part of id verification. They didn't even gave me the bill.

A case of simple extortion of money where they took advantage of my helplessness of going somewhere else in that dark night.

Is this how Ritesh envasioned OYO to be!

My name is Najma and I did Book a room through OYO on 17 September night and I did cancel the booking very next day due to some unfortunate circumstances. I did cancel the booking on 18 September 7.30 AM . So I'm eligible for full refund. It's showing that they have approved my refund. But i still haven't received my money back. I paid through Google pay. I really need my money back today itself. I'm really afraid that I lost the money. Please try to understand my situation and provide me with refund as soon as possible.

My booking ID : AD3J6417

My booking ID - M2K12280
Booking Name - Palak

Hotel booked - OYO 12855 The Goan Courtyard
Booking done via oyo phone call service on 3 rd Oct evening
Amount paid - 3475/-
OYO number i talked to - [protected]

I had booked this hotel on call, but didn't receive any confirmation message or mail after payment . Even after downloading the oyo app, the booking ID was shown invalid.
I was told by the oyo representative that she had sent the confirmation to the hotel and asked me to contact the property for confirmation .

That person was absolutely rude, arrogant and I have no words to explain the way he talked to me. He even cursed OYO for making the booking and literally cut the phone on my face. It is one of the worst experiences I have had till date.

I have been trying to cancel my booking for the last 3 hrs and have talked to about 7-8 oyo customer care people, but none of them have been able to do one simple thing, that is cancel my booking and initiate my refund. Each time I was told that the call was being transferred to the cancellation/ service department and I waited for about 10 min each time only to find out that the call gets disconnected later . This clearly shows that OYO does not value its customers' time .

I am really saddened by this experience with oyo and want an action to be taken at the earliest or else I am afraid I might have to show my grievance through social media which I am not willing to do now .

ACTION requested : Cancel the booking and initiate my refund .

Looking forward to something positive .

I made a booking via OYO app with advance payment of Rs. 939 but hotel denied my booking. Now is not refunding my amount after doing multiple follow ups. Its been more than a month now.
Booking ID: EL6Z9015

Hotel : OYO 471 Sehej Continental, Karol bagh, Delhi

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: EL6Z9015 | Resource: Booking

I have paid extra 302 Rs in hotel, and i have contacted about my problem. They have said the extra amount you have paid will be credited to your account. But yet it is not transferred, no one of the customer care executive is replying and resolving my problem.
The chat from i am pasting.
My BOOKING ID: PBQF4545.
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: PBQF4545 | Resource: Booking.
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and your feedback has allowed us to

As per telephonic conversation your extra 302 payment refund will be initiated in your bank account with in 7 to 14 wokring days.

Hello sir,

I had booked a hotel on 1st Oct for 25-28 Oct, however due to some other commitments I had to cancel my travel plan.

I am trying to get this booking cancelled through customer care on call, and on web and android app, however no success. The customer care executives put my call on hold and after 15 minutes the call gets disconnected. My booking is not even shown in the OYO app or website.

Please cancel my booking and refund the amount at the earliest.

Here are the details i received on whatsapp.

Thank you for choosing *OYO*. Your booking for OYO 46777 Sushma Lodge is confirmed.

*Booking Id*: Y2DU0998
*Check-in Date & Time*: 25 Oct, 12:00 PM onwards
*Checkout Date & Time*: 28 Oct till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: 01, Manipal-hebri road, Udupi-Manipal
*Reception Contact*: [protected]

Please cancel above booking at the earliest and refund me the entire value.

Thanks,
Neeraj