OYO Rooms Complaints & Reviews

My name is Najma and I did Book a room through OYO on 17 September night and I did cancel the booking very next day due to some unfortunate circumstances. I did cancel the booking on 18 September 7.30 AM . So I'm eligible for full refund. It's showing that they have approved my refund. But i still haven't received my money back. I paid through Google pay. I really need my money back today itself. I'm really afraid that I lost the money. Please...

My booking ID - M2K12280
Booking Name - Palak

Hotel booked - OYO 12855 The Goan Courtyard
Booking done via oyo phone call service on 3 rd Oct evening
Amount paid - 3475/-
OYO number i talked to - [protected]

I had booked this hotel on call, but didn't receive any confirmation message or mail after payment . Even after downloading the oyo app, the booking ID was shown invalid. br...

I made a booking via OYO app with advance payment of Rs. 939 but hotel denied my booking. Now is not refunding my amount after doing multiple follow ups. Its been more than a month now.
Booking ID: EL6Z9015

Hotel : OYO 471 Sehej Continental, Karol bagh, Delhi

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: EL6Z9015 | Resource: Booking...

I have paid extra 302 Rs in hotel, and i have contacted about my problem. They have said the extra amount you have paid will be credited to your account. But yet it is not transferred, no one of the customer care executive is replying and resolving my problem.
The chat from i am pasting.
My BOOKING ID: PBQF4545.
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: PBQF4545 | Resource: Booking.
Hey...

Hello sir,

I had booked a hotel on 1st Oct for 25-28 Oct, however due to some other commitments I had to cancel my travel plan.

I am trying to get this booking cancelled through customer care on call, and on web and android app, however no success. The customer care executives put my call on hold and after 15 minutes the call gets disconnected. My booking is not even shown in the OYO app or website.
br...

I have booked OYO Collection O 77161 Shalimar Bagh for, 17 sept 2022 and checkout on 18 sept 2022 by full advanced payment of RS. 586 after taking to customer care executive of oyo who assured me that hotel will not deny check in if you pay full amount in advance toh oyo Booking id- MT7N3491. when I reach the hotel on 17 sept for check-in the hotel. they denied check-in reason given was we will not give room in less then 800 rupees they said...

Hi,
I booked this OYO room considering OYO is good brand.
but i have got worst experience in my life when i reached this location
OYO 79887 The Purple Orchid Stay, Marathahalli, Banglore
when i reached there, counter manager and ownner told extra Rs1400 / room as price actually on OYO price displayed was Rs 1089 on Oct 2, 2022, 11 am.
Owner misbhaved with me, he scolded OYO, said OYO is totally fraud, dontt...

Hello,

I am trying to cancel my booking for UOU81403 but unable to do so as the customer care number does not have an option to talk to a company official. I have sent 2 emails but have not received a response....

I have not received my refund even after 14 working days

received confirmation from oyo
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and as per our telephonic conversation, we have initiated the refund of Rs.922/- which will reflect in your...

The booking was made automatically for a wrong date, Now when i was trying to modify the booking it wasnt possible, Then through chat support when i cancelled it, they are saying refund is not possible....

Hi my booking id YGGN1100 paid by online mode. After visiting hotel they asked to pay extra 1400. I tried to deny but they didn’t compromised and claimed to visit hotel without booking through oyo.I didn’t understand the use of OYO here. I lost my time and cozy mood. However you couldn’t get back my time but refund could. Kindly process....

Hi I have booked a room and it got confirmed. At the time of check-in the receptionist didn’t allowed us to stay and asked us to leave from the hotel. We have conveyed the same with OYO customer care and they said they are going to initiate the refund. It’s been a month but the status is showing as failed. Booking ID:- K1FB3039. Unable to contact the service desk and OYO is looting money from people. The costumer care people are simply...

I had call oyo a lot of time but the refund is not initiated. Firstly, they said the amount will be initiated within 15 days but now they now receiving call from my registred number...

I had booked one Oyo room in Safe Hotel, Kadavanthara Metro Station, Pillar no.776, Kadavanthara, Ernakulam, Kerala. Due to some personal reasons I had to cancel the booking. then I got one message from OYO that the refund will be transfer in your same mode of payment 7-14 days i said OKAY. This booking was made on 10 10 September 2022. And today is 29 september 2022 i have not get any single rupees of refund from oyo whenever i call oyo...

I paid Oyo 3800 on their actual UPI Id through phonepe but i didn't recieve message of confirmation of booking nor did i recieve a message in my mail.
The transaction was successful and Oyo customer care only cares about my booking Id which i did not recieve...

Dear Sir/Madam,

Firstly,
I make a booking on oyo app on 25/09/2022. booking ID- IKJE7445. When go for check in Hotel refused to do so that is why I cancelled the booking. i paid amount already.
Secondly,
At same time i try to contact to oyo customer care but they were un reachable. i made booking second time booking ID- V15N1426. when check in second hotel they charged extra 800 Rs. by showing in app...

Oyo says that amount have been transferred to my bank account via upi but i didn't receive anything as of yet. I have done 2 cancellations which totals to a sum of 4150, which is a huge amount of money. The coustomer service said to wait for 24 hours but didn't get any refund even after 24 hours of wait. Its really absurd....

I have booked an OYO room on 15th July 2022 for 4 days i.e., 18th July 2022 to 21st July 2022. When I went to check-in, the hotel management rejected my registration as they were out of rooms. OYO had refunded me 1173/- out of the total amount of 2681/-. I will have to receive the total refund as I have not utilised their services at all. I had spoken the same to the OYO representatives for 5 times till date and all of them sent me an email...

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings refund amount

The issue that I have experienced was: I booked a hotel in Haldwani through OYO App on 26th Sep. 2022 at 23:07, 1 classic room and 3 guests after paying 100% of the amount I received a booking confirmation message from OYO. After that I tried to call reception number for check-in but they didn't response through phone...

I Am Raghvendra Singh resident of kanpur booked a hotel through Oyo app (booking id RLIE7992 )due to some reason I cancelled and I cancellation is done atleast prior 14 days of check-in date so according to norms I shall get full amount refund and from their side it is said that amount is refunded as showing in app but It is not reflected in my bank they wasted a lot of my time but no body ever connected of refund department . I am totally...