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OYO Rooms Complaints & Reviews

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Last updated Mar 26, 2024
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OYO Rooms reviews & complaints page 40

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D
Divyanshu Katoch
from Chandigarh, Punjab
Sep 26, 2022
Nov 5, 2022
This thread was updated on Nov 5, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding my refund request

Address:Ekta colony, near Mohali Bus stand, Balongi, kharar

Date of incident :[protected]
Booking ID: R2NB3768
Contact number : [protected]
Name : Divyanshu Katoch

as i recently booked a hotel (the nest 2) from oyo having Booking ID: R2NB3768. SO i was pay the whole amount before reaching to the site.

But when i arrived at the site The site manager just show me the room and when i saw the room which was not in good condition bedsheets and the walls...
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Prachi Khushalani
Sep 26, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I am complaining about a refund issue

Address:Address E2/5, Malviya Nagar, Delhi

Collection O 82389 The Pinaki Residency

Address E2/5, Malviya Nagar, Delhi

ID: MPUN4653 for two days
I booked the Oyo for two days, the guy from the Oyo called me around 10:40 to pay more or else they won’t give the room, I told them to cancel my booking and asked for a refund, they told me to cancel from my side, I paid 1771 ruppees and received a refund of just 884 ruppee, when I contacted costumer...
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Y
YashGoel03
Sep 26, 2022
Sep 30, 2022
This thread was updated on Sep 30, 2022
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Invoice not provided for online payment made for hotel booking

I have made OYO booking at Capital OYO Townhouse 330 DLF Phase-2 from date 11 Sept 2022 to 25 Sept 2022 with booking id QOK77444 (Rs.13949) . Continuously trying to talk with oyo customer care but there is no option available to talk to an executive (BPO). People from hotel refuse to give me invoice because we are not walkin customers and booking done through OYO App. So, my company now not reimburse the above amount as oyo have mentioned...
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A
Abhigyan Ghosh
Sep 26, 2022
Sep 27, 2022
This thread was updated on Sep 27, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund sent but did not reflect on my bank statement

Booking id RDMP3899
June 8
The hotel did not exist give me my money back I mentioned the BRN NUMBER. To the bank but they said no payment was ever made or even initiated
It’s been 4 months and I’m frustrated...
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N
Naveenoyouser
Sep 26, 2022
Sep 26, 2022
This thread was updated on Sep 26, 2022
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Booking was completed, money was deducted. but hotel not accepting booking

Website:www.oyorooms.com

Booking was completed, money was deducted. but hotel not accepting booking.

I tried calling oyo but no one responded properly.

After i called multiple times comapny is saying they cant initiate refund since its been more than 7 days.

I want to know the reason first why my booking was not accepted at hotel. Why no one from OYO tried to call me even after chatting to them multiple times....
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S
skumarmduin
from Chennai, Tamil Nadu
Sep 26, 2022
Oct 23, 2022
This thread was updated on Oct 23, 2022
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Refund of my cancelled booking not received

Address:325, Space Tech Park Tower B, Sohna Road, Gurgaon Haryana

My name is Saravana Kumar B. I booked a room in Jayam residency urapakkam for 20 Aug - 21stAug 2022. I paid the amount of 3929 Rs. and due to change of plan i cancelled my booking, i got a confirmation message from oyo that your booking is cancelled and we transferred your refund amount 100%, but yet i didn't get it into my account and when i call to customer executives in regard of this issue they just keeping my call hold after listening...
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R
rsan
Sep 26, 2022
Oct 1, 2022
This thread was updated on Oct 1, 2022
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Refund for hotel unavailibility

I booked a hotel on 21/09/22 through the OYO app. The hotel's name was SPOT ON 74664 Dalhousie Guest House in Kolkata. I paid the charges online while booking. The booking id is FIRR5695. After booking, I got a confirmation message through WhatsApp. Then again after 5 min, I got a message stating that either I need to shift a booking to a nearby place or cancel the booking as the current hotel is unavailable. It also mentioned that if...
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Prakash Rajaram
from Tiruvannamalai, Tamil Nadu
Sep 26, 2022
Sep 26, 2022
This thread was updated on Sep 26, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Had a booking on 24th sep 2022 with booking ID CJXL3039

Address:Chennai
Website:Oyo

I had a booking on 24 th sep with the above booking ID CJXL3039 when I reached the hotel. The specific hotel us not operational and when I tried to get help on oyo app and even in customer care there was no response. How come they can even list the closed hotel in the app and for there was no service provided to book me to the other property near me....
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P
P S Roy
Sep 25, 2022
Oct 1, 2022
This thread was updated on Oct 1, 2022
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Oyo hasn't refunded my money yet

My refund has been initiated by OYO customer service but it has been more than 10 days that i haven't got my refund.

After reaching the hotel i was denied check-in and i contacted the customer service through the OYO APP as well as through call. The customer service personel tried to solve the problem and initiated the refund. After providing my account details the refund was initiated on 14th September but it's been more than...
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B
Bhaskar-009
Sep 25, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation charges refund issue

I booked a hotel with booking ID : B2TC1996 in OYO. The hotel denied my checking asking for local id proof and the hotel guy told me to cancel booking. After cancellation, they charged my entire payment as cancellation charges. I tried to call them many times. They will say transferring call but no use. No refund. Kindly help me in this....
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Eashansh sharma
from Mumbai, Maharashtra
Sep 25, 2022
Sep 28, 2022
This thread was updated on Sep 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud company oyo

I don’t know what a crap algorithm oyo followed incident one booked a hotel using oyo id RZ3T8533 @749 via book now & pay at hotel method/function & when called the hotel he asked for extra money or else they will cancel the booking incident two booked another using oyo CFB79423 @690 via book now & pay at hotel method/ function & when called the hotel again asked for some extra money or else they will cancel the...
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A
anshulk93
Sep 25, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not Received after 2 months

Website:OYOrooms.in

I had booked a hotel room with OYO in Dehradoon for 6th-7th July and then another booking in Rishikesh for 8th-9th July. At both the places I was denied check-in by the hotel management due to some issues with OYO rooms. The customer support told me that I'll get a full return for both the booking. It's September already but I have not recieved my money yet into my bank account. I mailed and called the customer support several time, but I...
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richaritambhara
Sep 24, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

AJ145568 booking ID

Address:Hyderabad

I had already paid 512 Rs and cancelled the booking by calling the customer care as per their policy and was promised a full refund. I was asked to wait 7-14 days for the same. Its been more than a month now and I still haven't received any refund. I tried calling the customer care and they hang up after putting me on hold for 15 mins. This happened multiple times. This is clearly a SCAM happening by OYO....
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R
Rou123
from Kolkata, West Bengal
Sep 24, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Book a room for 1 night and 2 guest but after booking and completing the payment it charged extra amount

I booked a room for 1 night and 2 guest in oyo town house arya in saltlake.The booking id is D4CA9749. After booking and completing the whole amount(744) it charged extra amount .That's why I called oyo customer support they said when u booked the hotel, there was a error in our server, so u charged extra amount.I personally think it is a totally rubbish think.By the way when I reach the hotel hotel support says it was a booking for 1 night...
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BhartaM
Sep 24, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding Fake bookings and refund issue-Delhi/Noida

Address:CF-216 Greater Noida

Sep 22, 2022
Sep 23, 2022
I made room booking from OYO on 17th Sep 2022 for OYO 75810 Ronak Hotel, Greater Noida. for 549 Rs. with Booking ID MZPH7554.

When I visited above hotel receptionist denied my booking saying that they don't have any booking inspite of Full 100% advance payment made & They rudely told who will give booking for so much amount & dint allow to check in which led to fuss at last moment as...
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C
CA Ruchir Jain
Sep 23, 2022
Sep 29, 2022
This thread was updated on Sep 29, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My refund is not credited and using abusive word

Address:Udaipur

My booking ID: JPUD1746
As I booked hotel in goa using oyo app I deposited 50% of amount as prepayment letter on at the time of checking we heard that my room is allotted to someone else and no room was left for us, and then when we connect with oyo customer support they will refund 100% amount with 100% addon points as a compensation and total amount in momentary terms is 13500 and yet now till date 2 months had been passed and no...
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Shubhankar S
Sep 23, 2022
Sep 24, 2022
This thread was updated on Sep 24, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not giving refund, neither customer support is helpful

Booking id: HBCS8030 This was one very unsatisfactory solution that was provided to me by OYO, Since morning I wasted more than 5 hour on calls (have recordings) and did more than 8 calls to find resolution, did have not find the resolution. Where is my refund? You guys agreed to provide me a complete refund, where is that, I can't see any refunded amount, not even I am able to connect you guys on call. Its now been around 1 month a nd still...
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I
itzyuvii
from Patna, Bihar
Sep 23, 2022
Sep 24, 2022
This thread was updated on Sep 24, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund pending from 1 month

Booking Id - QOH93848
My refund is processed on 20th Aug but till now I haven't received my refund og 800....
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Yogi_89
from Bengaluru, Karnataka
Sep 23, 2022
Sep 24, 2022
This thread was updated on Sep 24, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund amount not received in more than a month

Booking ID : JBVE5180
Date : 22nd Aug'22
I had to cancel the room due to OYO doubling the price of the room on the day of checkin (First part of SCAM). I had already paid 1, 457 Rs and cancelled the booking by calling the customer care before 9AM as per their policy and was promised a full refund. I was asked to wait 7-14 days for the same. Its been more than a month now and I still haven't received any refund. I tried calling...
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Madhusudan 2443
from Jhansi, Uttar Pradesh
Sep 23, 2022
Sep 24, 2022
This thread was updated on Sep 24, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted but booking not shown on app /gmail

My pryagraj booking from 26 to 28 September 2022 done by oyo app through sbi payment (949Rs)but there is no booking shown on app/gmail...
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