OYO Rooms Complaints & Reviews

My booking ID - M2K12280
Booking Name - Palak

Hotel booked - OYO 12855 The Goan Courtyard
Booking done via oyo phone call service on 3 rd Oct evening
Amount paid - 3475/-
OYO number i talked to - [protected]

I had booked this hotel on call, but didn't receive any confirmation message or mail after payment . Even after downloading the oyo app, the booking ID was shown invalid.
I was told by the oyo representative that she had sent the confirmation to the hotel and asked me to contact the property for confirmation .

That person was absolutely rude, arrogant and I have no words to explain the way he talked to me. He even cursed OYO for making the booking and literally cut the phone on my face. It is one of the worst experiences I have had till date.

I have been trying to cancel my booking for the last 3 hrs and have talked to about 7-8 oyo customer care people, but none of them have been able to do one simple thing, that is cancel my booking and initiate my refund. Each time I was told that the call was being transferred to the cancellation/ service department and I waited for about 10 min each time only to find out that the call gets disconnected later . This clearly shows that OYO does not value its customers' time .

I am really saddened by this experience with oyo and want an action to be taken at the earliest or else I am afraid I might have to show my grievance through social media which I am not willing to do now .

ACTION requested : Cancel the booking and initiate my refund .

Looking forward to something positive .

I made a booking via OYO app with advance payment of Rs. 939 but hotel denied my booking. Now is not refunding my amount after doing multiple follow ups. Its been more than a month now.
Booking ID: EL6Z9015

Hotel : OYO 471 Sehej Continental, Karol bagh, Delhi

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: EL6Z9015 | Resource: Booking

I have paid extra 302 Rs in hotel, and i have contacted about my problem. They have said the extra amount you have paid will be credited to your account. But yet it is not transferred, no one of the customer care executive is replying and resolving my problem.
The chat from i am pasting.
My BOOKING ID: PBQF4545.
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: PBQF4545 | Resource: Booking.
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and your feedback has allowed us to

As per telephonic conversation your extra 302 payment refund will be initiated in your bank account with in 7 to 14 wokring days.

Hello sir,

I had booked a hotel on 1st Oct for 25-28 Oct, however due to some other commitments I had to cancel my travel plan.

I am trying to get this booking cancelled through customer care on call, and on web and android app, however no success. The customer care executives put my call on hold and after 15 minutes the call gets disconnected. My booking is not even shown in the OYO app or website.

Please cancel my booking and refund the amount at the earliest.

Here are the details i received on whatsapp.

Thank you for choosing *OYO*. Your booking for OYO 46777 Sushma Lodge is confirmed.

*Booking Id*: Y2DU0998
*Check-in Date & Time*: 25 Oct, 12:00 PM onwards
*Checkout Date & Time*: 28 Oct till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: 01, Manipal-hebri road, Udupi-Manipal
*Reception Contact*: [protected]

Please cancel above booking at the earliest and refund me the entire value.

Thanks,
Neeraj

I have booked OYO Collection O 77161 Shalimar Bagh for, 17 sept 2022 and checkout on 18 sept 2022 by full advanced payment of RS. 586 after taking to customer care executive of oyo who assured me that hotel will not deny check in if you pay full amount in advance toh oyo Booking id- MT7N3491. when I reach the hotel on 17 sept for check-in the hotel. they denied check-in reason given was we will not give room in less then 800 rupees they said...

Hi,
I booked this OYO room considering OYO is good brand.
but i have got worst experience in my life when i reached this location
OYO 79887 The Purple Orchid Stay, Marathahalli, Banglore
when i reached there, counter manager and ownner told extra Rs1400 / room as price actually on OYO price displayed was Rs 1089 on Oct 2, 2022, 11 am.
Owner misbhaved with me, he scolded OYO, said OYO is totally fraud, dontt book through OYO. etc etc., Not sure but this is owners number, Srinivas reddy - [protected].

Please remove this OYO from your portal, total waste peoples. I think OYO is also Fraud as that ownere toid. done cheat peoples.

Thanks
Jags

Hello,

I am trying to cancel my booking for UOU81403 but unable to do so as the customer care number does not have an option to talk to a company official. I have sent 2 emails but have not received a response.

I have not received my refund even after 14 working days

received confirmation from oyo
Hey there!
We have some good news and some great news.
Good news- We've resolved your concern regarding Payment/Refund status issue:Status of Refund.

Customers are at the ❤️ of everything we do and as per our telephonic conversation, we have initiated the refund of Rs.922/- which will reflect in your same source of payment within the next 7 to 14 working days.
Lastly, we have a (ok, 2) teeny tiny favour to ask of you. You'll soon receive another mail asking for your feedback and we humbly request you to let us know what you think. And we’d be absolutely thrilled if you
could share a few cool words on our page
Image Check https://www.facebook.com/oyorooms/reviews/
Please note that you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on 'Need Help' on the OYO app.
We look forward to welcoming you to our comfy, sanitized abode soon 🤗🏨.
Give us a follow and we promise to bring a smile to your day:
Image Check Image Check Image Check Image Check
Stay peachy, stay safe!

The booking was made automatically for a wrong date, Now when i was trying to modify the booking it wasnt possible, Then through chat support when i cancelled it, they are saying refund is not possible.

Hi my booking id YGGN1100 paid by online mode. After visiting hotel they asked to pay extra 1400. I tried to deny but they didn’t compromised and claimed to visit hotel without booking through oyo.I didn’t understand the use of OYO here. I lost my time and cozy mood. However you couldn’t get back my time but refund could. Kindly process.

Hi I have booked a room and it got confirmed. At the time of check-in the receptionist didn’t allowed us to stay and asked us to leave from the hotel. We have conveyed the same with OYO customer care and they said they are going to initiate the refund. It’s been a month but the status is showing as failed. Booking ID:- K1FB3039. Unable to contact the service desk and OYO is looting money from people. The costumer care people are simply disconnecting the call.

I had call oyo a lot of time but the refund is not initiated. Firstly, they said the amount will be initiated within 15 days but now they now receiving call from my registred number

I had booked one Oyo room in Safe Hotel, Kadavanthara Metro Station, Pillar no.776, Kadavanthara, Ernakulam, Kerala. Due to some personal reasons I had to cancel the booking. then I got one message from OYO that the refund will be transfer in your same mode of payment 7-14 days i said OKAY. This booking was made on 10 10 September 2022. And today is 29 september 2022 i have not get any single rupees of refund from oyo whenever i call oyo customer care they say the amount will be refunded. Oyo is not giving me my money back iThe amount of one room were 552 rupees. It's not a small amount for me. i have called oyo almost 10-15 times in this month. Now I am not able to speak to the customer care office. They are neglecting my call. I am afraid. Actually, I trusted OYO, but they are not addressing my issue. Issue is same status is same nothing changed. My booking ID- 092J7452.

I paid Oyo 3800 on their actual UPI Id through phonepe but i didn't recieve message of confirmation of booking nor did i recieve a message in my mail.
The transaction was successful and Oyo customer care only cares about my booking Id which i did not recieve

Dear Sir/Madam,

Firstly,
I make a booking on oyo app on 25/09/2022. booking ID- IKJE7445. When go for check in Hotel refused to do so that is why I cancelled the booking. i paid amount already.
Secondly,
At same time i try to contact to oyo customer care but they were un reachable. i made booking second time booking ID- V15N1426. when check in second hotel they charged extra 800 Rs. by showing in app that this amount is pending. This case is complete fraud as well as cyber crime. I tried several time to contact Oyo customer care service team. but they are not reachable or may be they do not want to contact.
Therefore it is requested to you kindly look into the matter and resolve the issue.
Thanks & Regards.
Varun Yadav

Oyo says that amount have been transferred to my bank account via upi but i didn't receive anything as of yet. I have done 2 cancellations which totals to a sum of 4150, which is a huge amount of money. The coustomer service said to wait for 24 hours but didn't get any refund even after 24 hours of wait. Its really absurd.

I have booked an OYO room on 15th July 2022 for 4 days i.e., 18th July 2022 to 21st July 2022. When I went to check-in, the hotel management rejected my registration as they were out of rooms. OYO had refunded me 1173/- out of the total amount of 2681/-. I will have to receive the total refund as I have not utilised their services at all. I had spoken the same to the OYO representatives for 5 times till date and all of them sent me an email comfirmation on the total amount to be refunded to me in max 14 days.

Dear Sir / Madam,

I am writing to you to raise an issue about: Oyo Room Bookings refund amount

The issue that I have experienced was: I booked a hotel in Haldwani through OYO App on 26th Sep. 2022 at 23:07, 1 classic room and 3 guests after paying 100% of the amount I received a booking confirmation message from OYO. After that I tried to call reception number for check-in but they didn't response through phone call. I went to the hotel for check-in around 00:30 27th Sep, 2022 but they didn't open the gate for entering to hotel they locked the gate and not even responded for the phone call. After that I tried to call Oyo customer care through my another number [protected] and the customer care number is [protected] they respond the call and there is a technical issues call failed and i received a call back from OYO customer care and the number was [protected] i raised a complaint about the room booking and further more information they put my call on hold for more than 5 minutes and there is no response from their side. Finally I took the OYO real time assistant option in OYO for the cancellations of the room. They charged me full amount what i was paid and they refunded what they deducted from OYO money. Amount i was paid through Paytm postpaid for the Oyo room is ₹.762/- Order ID zkugwpe7f2ykbh38b2jbqit8 and Transaction ID[protected]. From my side everything is correct if I didn't check-in for the booked room mistake was mine but from the hotel side i was denied check-in. Please try to solve the issue ASAP. My registered mobile number with OYO was [protected]. Below i mentioned all the information about the booking details and refund amount details.

Your booking for OYO Flagship 48731 Pradeep Hostel is confirmed.

*Booking Id*: KQ105094
*Check-in Date & Time*: 26 Sep, 12:00 PM onwards
*Checkout Date & Time*: 27 Sep till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 3 guests
*Address*: 1, talli bamori bhatt colony near shiv parwati banquet hall mukhani to panchakki road, Haldwani, Haldwani
*Reception Contact*: [protected]
*Directions*: https://google.co.in/maps?q=29.222419, 79.520462

Total amount is ₹. 983/-
Your refundable amount is ₹. 221/-
Your cancellation charges are ₹. 762/-

I Am Raghvendra Singh resident of kanpur booked a hotel through Oyo app (booking id RLIE7992 )due to some reason I cancelled and I cancellation is done atleast prior 14 days of check-in date so according to norms I shall get full amount refund and from their side it is said that amount is refunded as showing in app but It is not reflected in my bank they wasted a lot of my time but no body ever connected of refund department . I am totally disappointed with the act they are doing hope that everyone else should be carefull as these days fraud is done by reputed also. nobody is there to help you out.

Date of incident :[protected]
Booking ID: R2NB3768
Contact number : [protected]
Name : Divyanshu Katoch

as i recently booked a hotel (the nest 2) from oyo having Booking ID: R2NB3768. SO i was pay the whole amount before reaching to the site.

But when i arrived at the site The site manager just show me the room and when i saw the room which was not in good condition bedsheets and the walls are dirty, further as i have booked it with included breakfast and dinner

So they completely denied by saying we do not have any kitchen available and within 5 minutes they told me cancel the booking your room is now booked, so at last i have to cancel the request.

But i only got 189 INR refund but why ? i want my whole refund any how, and if you think you have any doubt you can same ask with site member, i cancelled the booking as they denied for the services, please check and do the needful.

Further when i try to contact to the customer care via call they are very rude and disconnecting my call i have all the recordings available, no solution delivered to me

Resolution i want : whole amount refund because there is no fault from my side.